VOO TC7210.V User manual

Operating instructions
WIFI MODEM

1 Overview of the modem 2
2 Operating the Wi-Fi modem 3
With Windows 7, 8 and 10 3
with Windows Vista 3
with Windows XP 3
with Mac OS X 4
3 How to configure your modem using the interface? 4
4 Basic configuration of the modem 4
1. How to change the name of your Wi-Fi network (SSID)? 4
2. How to change the password of your Wi-Fi network? 5
3. How to change the channel of your Wi-Fi network? 5
5 Advanced configuration of the modem 6
HOME PAGE 6
ADMINISTRATION 6
Software 6
Connection 6
Set-up 7
Diagnostics 7
Events 7
Router mode 7
Back-up / Restore 8
NETWORK 8
LAN 8
WAN 8
Computers 9
DDNS 9
ROUTER 10
Options 10
IP filtering 10
MAC filtering 11
Port filtering 11
NAT 12
Redirection of ports 12
DMZ 12
FIREWALL 13
Web filtering 13
TOD filtering 13
PARENTAL CONTROL 13
Basic 13
WIFI 14
Wireless 2.4G 14
Main network 14
Guest network 15
Access control 15
Bridging 15
Wireless 5G 16
Main network 16
Guest network 17
Access control 17
Bridging 17
USB 18
Media server 18
Basic 18
Authorised devices 19
Basic storage 19
Advanced storage 19
6 VOO Phone & Internet Services 20
7 Resolving the most common problems 20
CONTENTS
1

1.1 OVERVIEW OF THE MODEM
FRONT PANEL
BACK PANEL
Phone: When lit, indicates that the corresponding phone line is active.
Wi-Fi: When lit, indicates that at least one of the Wi-Fi networks is active.
USB: When lit, indicates that a shared USB flash drive is on your network.
Ethernet (4): Indicates that these devices are connected and detected
onthe4Ethernetconnectors.
On-line: Indicates that your modem is connected to the Internet. If the indicator is lit,
checkthe “Cable input” on the rear panel below.
US: Indicates the uplink status.
DS: Indicates the downlink status.
Power: When lit, indicates that your modem is correctly powered on. When o, check the
power and the ON/OFF button of your modem (see back panel in the diagram).
Easy Wi-Fi: Press shortly to enable/disable your Wi-Fi network.
Press longer than 10 seconds to connect to a Wi-Fi device
using Easy Wi-Fi (the indicator flashes and then stops when
theprocedure has finished).
Phone connectors:
1 To connect your main phone.
2To connect your second phoneif you have a second line (does not work if you
have a single line).
Ethernet: Use these connectors to connect a device (computer, game console,
SmartTV, etc.) to the Internet with a cable, without losing speed.
USB port: Use this USB 2.0 connector to share an external hard disk or a USB flash
drive with devices connected to your network (computer, tablet, smartphone,
SmartTV, etc.).
Reset: Press this button until all the indicators are no longer lit to reset the modem
to its factory settings.
Cable input: To enjoy your Internet connection, the cable must be screwed
oncorrectly.
Power input: This connector must be connected to a power outlet using the
power cable. You modem cannot be switched on without this.
ON/OFF button: Press this button to switch your modem on and o without disconnecting the
power cable. The modem is ON when the button is pressed in.
Make sure your modem is always positioned vertically in its stand.
2
User’s Manual WIFI MODEM

To configure your Wi-Fi network, you need the name of the Wi-Fi network (SSID) and the Wi-Fi security key (WPA key).
You can normally find the Wi-Fi information on the label underneath your modem.
NOTE: If you want to change your Wi-Fi security
key (WPA), you need to access the configuration
interface of your modem. Go to www.myVOO.be
(seepage4,item 3)
Names of your Wi-Fi networks (SSID)
Your Wi-Fi security key (WPA)
WITH WINDOWS 7, 8 AND 10
1. Click the wireless network icon in the bottom right corner of your screen. A list of available networks is displayed.
2. In the list of available networks, choose your wireless network (e.g. VOO-123456).
Click Connect.
When choosing a wireless network at home, do not select the shared network
VOO-Homespot.
3. You can then choose one of the following two ways to configure your modem:
WITH YOUR WIFI SECURITY KEY:
Enter the security key (e.g. ABCDEFGH) and click OK to confirm.
WITH EASY WIFI WITHOUT WIFI SECURITY KEY:
Press the Easy Wi-Fi button for at least 10 seconds. Your PC connects automatically to the modem.
Theindicator flashes and stops when the procedure has finished.
4. Follow the instructions on the screen.
WITH WINDOWS VISTA
1. Click Start, and then Connect to. The View list is displayed.
2. In the View list, click Wireless. Select your wireless network
(e.g. VOO-123456), then click Connect.
When choosing a wireless network at home, do not select the shared network
VOO-HOMESPOT.
3. You can then choose one of the following two ways to configure your modem:
WITH YOUR WIFI SECURITY KEY:
Enter the security key (e.g. ABCDEFGH) and click OK to confirm.
WITH EASY WIFI WITHOUT WIFI SECURITY KEY:
Press the Easy Wi-Fi button for at least 10 seconds. Your PC connects automatically to the modem.
The indicator flashes and stops when the procedure has finished.
WITH WINDOWS XP
1. Click Start, then Control Panel, and Network and Internet connections and then Network Connections.
A window is displayed.
2. In the left pane, click Display available wireless networks. A list of available networks is displayed.
3. In the list of available networks, choose your wireless network (e.g. VOO-123456), then click Connect.
When choosing a wireless network at home, do not select the shared network
VOO-HOMESPOT.
4. Enter the security key (e.g. ABCDEFGH) and click OK. You wireless network is now connected.
2 OPERATING THE WI-FI MODEM
3
User’s Manual WIFI MODEM

WITH MAC OS X
1. Click the AirPort icon . A list of available networks is displayed.
2. In the list of available networks, choose your wireless network (e.g. VOO-123456), then click Connect.
When choosing a wireless network at home, do not select the shared network
VOO-HOMESPOT.
3. Enter the security key (e.g. ABCDEFGH) and click OK. You wireless network is now connected.
3 HOW TO CONFIGURE YOUR MODEM USING THE INTERFACE?
Sign in to your myVOO account on www.myVOO.be. Select Internet (as shown below) to find the Wi-Fi Modem card quickly
and click Configure my modem. You are redirected to a sign-in page.
You must enter a user name and password. The user name is “voo” in lowercase. The password is by default the password
of your modem that you can find on the label underneath your modem (see page 3, item 2). You now have access to the
configuration interface of the modem.
4 BASIC CONFIGURATION OF THE MODEM
1. HOW TO CHANGE THE NAME OF YOUR WI-FI NETWORK (SSID)?
1. Go the user interface of the modem, click Configure your modem then Wi-Fi in the top menu.
Select your Main Network (2.4GHz or 5GHz) or Guest Network.
Each network has its own benefits. To increase the range (e.g. Wi-Fi on the second floor), we recommend 2.4GHz.
For better performance when near to the modem, (e.g. gaming on the network), we recommend 5GHz.
2. Enter the desired network name in the Network Name (SSID) field.
3. Click Apply (at the bottom of the window) to validate your change.
If you make changes while you are connected to the Wi-Fi network, you will be disconnected.
The modem router is configured directly
via the device interface, so you must be
connected to the (Wi-Fi or cable) network
of the modem. To access the interface of
your modem without being connected to
the Internet: refer to the section on frequent
problems (see p. 20, item 7).
4
User’s Manual WIFI MODEM

2. HOW TO CHANGE THE PASSWORD OF YOUR WI-FI NETWORK?
1. Go the user interface of the modem, click Configure your modem then Wi-Fi in the top menu.
Select your Main Network (2.4G or 5G) or Guest Network.
2. Enter the password in the WPA Pre-shared Key field.
3. Click Apply (at the bottom of the window) to validate your change.
If you make changes while you are connected to the Wi-Fi network, you will be disconnected.
3. HOW TO CHANGE THE CHANNEL OF YOUR WI-FI NETWORK?
1. Go the user interface of the modem, click Configure your modem then Wi-Fi in the top menu.
Select Wireless 2.4G or Wireless 5G.
2. Change the selected channel in the Channel drop-down menu.
To identify the best channel, click the Detect Wireless Access Points button, remember the value
thatisdisplayed in the Channel column.
3. Click Apply (at the bottom of the window) to validate your change.
5
User’s Manual WIFI MODEM

1.5 ADVANCED CONFIGURATION OF THE MODEM
In this section you will find advanced settings such as:
- filtering of ports/MAC
- NAT management
- IP addressing
...
HOME PAGE
Need help configuring your modem?
Go to forum.voo.be and ask our help Community!
When you connect to the modem user interface, the home
page is displayed with an overview of the modem services.
To access the modem configuration pages, click the
green Configure your modem button.
ADMINISTRATION
SOFTWARE
The Information panel shows information about the device and
the software on your modem.
The State panel shows how long the modem has been
switched on and other important information received by the
cable modem during the set-up process.
CONNECTION
This page shows the status of the modem after starting.
The start-up procedure tables, upstream/downstream and IP
address channels that enable our technicians to analyse the
quality of your modem connection.
6
User’s Manual WIFI MODEM

SETUP
On this page you can restore the factory settings or restart
themodem.
• To restore the factory settings, choose Yes then click Apply.
This will restart the modem.
• To just restart the modem, click the Start button.
Restoring factory settings means that your personal
settings are lost.
DIAGNOSTICS
The Ping test is used to check the connectivity of devices
which are connected to the modem.
• To start a Ping test, enter the IP address of the device to be
tested in the Destination address and click Start test.
>To display the result, refresh the browser page.
>Firewalls installed on your connected devices may
prevent a successful Ping test.
EVENTS
Our technicians use this page to analyse the activity of
themodem.
ROUTER MODE
On this page you can specify the router mode:
• Router dual stack: this mode activates the router part of the
modem and lets you navigate in IPv4 as well as IPv6.
• Bridge Mode: this mode deactivates the router part of the
modem. Choose this mode if you want to use your own
router for example.
• Router IPv4 only: this mode deactivates IPV6.
• Router IPv6 only: this mode deactivates IPV4.
Press the Apply button to validate the change.
Exit Router IPv4/IPv6 Mode may prevent you accessing
your Internet services normally (websites or applications
not accessible).
7
User’s Manual WIFI MODEM

BACKUP / RESTORE
On this page you can back up or restore the modem settings.
• To back up the modem settings, press Back up. A window is
displayed asking whether you want to back up the settings of
your modem on your computer.
• To restore the settings of your modem, press Browse, select
the file you want to restore and click Restore.
The name of the saved file is by default
GatewaySettings.bin.
NETWORK
LAN
On this page you can change the local area network settings
of the router (IP address of the network gateway, subnet
mask, DHCP settings and the assignment of an IP address
toaMACaddress).
• To modify the IP address of the network gateway, edit the
IPv4 address field. Note: Do not use an IP address in the
range reserved for the DHCP server (lower down the page).
Thenclick Apply.
• To change the range of IP addresses available for the DHCP
server, edit the First IP address available and Last IP address
available fields, and then click Apply.
• To assign an IP address to a MAC address, complete
theMACaddress and IP address fields, then click Add.
Make sure the Status is in Active mode. Click Apply.
WAN
This page provides information about the WAN configuration
(Internet).
• To release or renew the IP WAN address, press Release IP
WAN address and Renew the IP WAN address.
The WAN Connection Type must be configured for
DHCP. If this is not the case, you may no longer be able
to use the Internet service.
Clicking Release the WAN IP address interrupts the
Internet connection. Click Renew to restore the
Internetconnection.
8
User’s Manual WIFI MODEM

COMPUTERS
This page displays the list of devices connected to your modem.
• To release the IP address of a device, select the device and click
Make available.
The USB port is always displayed, even if no USB device
isconnected.
DDNS
To enable the DDNS service, select your supplier in
DDNSService.
Complete the following fields in accordance with the information
of your provider:
• User Name: the user name you registered with your
DDNSprovider
• Password: the password you registered with your
DDNSprovider
• Host Name: the domain or host name registered with your
DDNS provider
Click Apply to save your changes.
9
User’s Manual WIFI MODEM