Troubleshooting
What do I do if the mouse does not work?
1. Make sure that the mouse is fully charged.
2. Verify that your computer’s power management feature is turned off.
3. Check that the receiver’s USB connector is firmly attached to the USB port on your computer.
4. Make sure you have established a radio link between the mouse and its receiver. See “Establishing a
connection between the mouse and the RF receiver”.
The RF receiver is recognized by Windows but the mouse pointer does not move.
1. Repeat the section “Establishing a connection between the mouse and the RF receiver” and ensure that
the mouse is within range (1.5m) of the RF receiver.
2. If this does not solve the problem, check that the optical sensor on the underside of the mouse lights up.
If the sensor does not light up, it is likely that the batteries need replacing. Replace the batteries and
repeat the above steps again.
When I use the mouse, other wireless devices work more slowly or fail temporarily – what
should I do?
The mouse has 256 (ID) identity codes per channel to prevent interference. However, some interference may
still occur if there are multiple radio-based devices that operate at 27 MHz, such as a telephone, baby monitor,
or a toy. To reduce interference, move the mouse’s receiver and the base unit of the affected device as far
away from each other as possible.
What do I do if the response time of the mouse is slow or the mouse intermittently stops
working?
1. Increase the distance between the mouse’s receiver and the rest of your computer equipment.
2. Increase the distance between the mouse’s receiver and the base units of other wireless devices.
3. Turn off any wireless devices and their base units that are near the mouse’s receiver.
4. If you are using the mouse on a metal surface, move it and the receiver to a non-metal surface. Metals,
such as iron, aluminum or copper, shield the radio frequency transmission and may slow down the
mouse’s response time or cause the mouse to fail temporarily.
I can’t use the mouse while another RF mouse is in use – what should I do?
Reset the identification code. See “Establishing a connection between the mouse and the RF receiver”.
