Watchguard ALMKIT-D1 User manual

V2.0.3
Alarm Hub
User's Manual

Foreword
General
This manual introduces the installation, functions and operations of the alarm hub (hereinafter
referred to as the "hub"). Read carefully before using the device, and keep the manual safe for
future reference.
Safety Instructions
The following signal words might appear in the manual.
Signal Words Meaning
Indicates a high potential hazard which, if not avoided, will result in
death or serious injury.
Indicates a medium or low potential hazard which, if not avoided,
could result in slight or moderate injury.
Indicates a potential risk which, if not avoided, could result in
property damage, data loss, lower performance, or unpredictable
result.
Provides methods to help you solve a problem or save you time.
Provides additional information as the emphasis and supplement to
the text.
Revision History
Version Software Version Revision Content Release
Time
V2.0.3 V1.001.0000007.0.R.231016
●Added PIN, roaming data, keypad
user, main power failure delay, and
hub language selection.
●Updated the SIA event codes and
arming failure events and
description.
November
2023
V2.0.2 V1.001.0000006.0.R.230714
●Added IPC conguration and
alarm-video linkage conguration.
●Updated SIA event codes.
●Added ATS category: SP2/DP2 in
technical specication.
August
2023
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Version Software Version Revision Content Release
Time
V2.0.1 —
●Updated device basic
conguration function.
●Updated viewing status function.
●Updated conguring the hub
function.
●Updated wired network
conguration function.
April 2023
V2.0.0 —
●Added network congurations.
●Added arming failure events and
descriptions.
●Added SIA event codes and
descriptions.
November
2022
V1.1.0 —
●Added operations on COS Pro and
DMSS app.
●Added user management.
●Updated images.
●Updated descriptions of
parameters.
February
2022
V1.0.0 — First release. October
2021
Privacy Protection Notice
As the device user or data controller, you might collect the personal data of others such as their
face, audio, ngerprints, and license plate number. You need to be in compliance with your local
privacy protection laws and regulations to protect the legitimate rights and interests of other
people by implementing measures which include but are not limited: Providing clear and visible
identication to inform people of the existence of the surveillance area and provide required
contact information.
About the Manual
●The manual is for reference only. Slight dierences might be found between the manual and the
product.
●We are not liable for losses incurred due to operating the product in ways that are not in
compliance with the manual.
●The manual will be updated according to the latest laws and regulations of related jurisdictions.
For detailed information, see the paper user’s manual, use our CD-ROM, scan the QR code or
visit our ocial website. The manual is for reference only. Slight dierences might be found
between the electronic version and the paper version.
●All designs and software are subject to change without prior written notice. Product updates
might result in some dierences appearing between the actual product and the manual. Please
contact customer service for the latest program and supplementary documentation.
●There might be errors in the print or deviations in the description of the functions, operations
and technical data. If there is any doubt or dispute, we reserve the right of nal explanation.
●Upgrade the reader software or try other mainstream reader software if the manual (in PDF
format) cannot be opened.
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●All trademarks, registered trademarks and company names in the manual are properties of their
respective owners.
●Please visit our website, contact the supplier or customer service if any problems occur while
using the device.
●If there is any uncertainty or controversy, we reserve the right of nal explanation.
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III

Important Safeguards and Warnings
This section introduces content covering the proper handling of the device, hazard prevention, and
prevention of property damage. Read carefully before using the device, and comply with the
guidelines when using it.
Operation Requirements
●Make sure that the power supply of the device works properly before use.
●Do not pull out the power cable of the device while it is powered on.
●Only use the device within the rated power range.
●Transport, use and store the device under allowed humidity and temperature conditions.
●Prevent liquids from splashing or dripping on the device. Make sure that there are no objects
lled with liquid on top of the device to avoid liquids owing into it.
●Do not disassemble the device.
Installation Requirements
●Connect the device to the adapter before power on.
●Strictly abide by local electrical safety standards, and make sure that the voltage in the area is
steady and conforms to the power requirements of the device.
●Do not connect the device to more than one power supply. Otherwise, the device might
become damaged.
●Observe all safety procedures and wear required protective equipment provided for your use
while working at heights.
●Do not expose the device to direct sunlight or heat sources.
●Do not install the device in humid, dusty or smoky places.
●Install the device in a well-ventilated place, and do not block the ventilator of the device.
●Use the power adapter or case power supply provided by the device manufacturer.
●The power supply must conform to the requirements of ES1 in IEC 62368-1 standard and be no
higher than PS2. Note that the power supply requirements are subject to the device label.
●Connect class I electrical appliances to a power socket with protective earthing.
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Table of Contents
Foreword.............................................................................................................................................................. I
Important Safeguards and Warnings.............................................................................................................. IV
1 Introduction..................................................................................................................................................... 1
1.1 Overview.................................................................................................................................................1
1.2 Technical Specications........................................................................................................................ 1
1.3 Checklist................................................................................................................................................. 6
2 Design............................................................................................................................................................... 7
2.1 Appearance............................................................................................................................................ 7
2.2 Dimensions.............................................................................................................................................8
3 Startup.............................................................................................................................................................. 9
3.1 Users........................................................................................................................................................9
3.2 Operation Process................................................................................................................................10
4 Dolynk Care Operations for Installers..........................................................................................................12
4.1 Logging into Dolynk Care................................................................................................................... 12
4.2 Adding Devices.................................................................................................................................... 13
4.2.1 Adding the Hub......................................................................................................................... 13
4.2.2 Adding Peripherals................................................................................................................... 17
4.3 Managing Users................................................................................................................................... 17
4.3.1 Adding DMSS Admin Users.......................................................................................................18
4.3.2 Deleting Users........................................................................................................................... 21
4.4 Applying for DMSS Admin User's Permission....................................................................................23
4.5 Delivering Devices to DMSS Admin User...........................................................................................23
4.6 Operation and Device Health Maintenance...................................................................................... 24
4.6.1 Checking Device Health Status................................................................................................ 24
4.6.2 Device Basic Congurations.....................................................................................................24
4.6.3 Viewing Evaluations..................................................................................................................31
4.6.4 Fixing Errors...............................................................................................................................31
5 DMSS Operations for End Users................................................................................................................... 32
5.1 Logging in to DMSS............................................................................................................................. 32
5.2 Adding Devices.................................................................................................................................... 33
5.2.1 Adding the Hub......................................................................................................................... 33
5.2.2 Adding Peripheral..................................................................................................................... 34
5.2.3 Adding IPC................................................................................................................................. 35
5.3 Conguring Alarm Linkage Video......................................................................................................38
5.4 Hub General Settings.......................................................................................................................... 39
5.4.1 Viewing Hub Status...................................................................................................................40
5.4.2 Conguring the Hub..................................................................................................................41
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5.5 Network Conguration....................................................................................................................... 46
5.5.1 Wired Network Conguration.................................................................................................. 46
5.5.2 Wi-Fi Network Conguration................................................................................................... 47
5.5.3 Cellular Conguration...............................................................................................................47
5.6 Managing Users................................................................................................................................... 47
5.6.1 Adding User............................................................................................................................... 48
5.6.2 Deleting User............................................................................................................................. 50
6 General Operations....................................................................................................................................... 53
6.1 Single Arming and Disarming.............................................................................................................53
6.2 Global Arming and Disarming............................................................................................................ 53
6.3 Manual Arming and Disarming...........................................................................................................54
6.4 Scheduled Arming and Disarming..................................................................................................... 54
Appendix 1 Arming Failure Events and Description....................................................................................55
Appendix 2 SIA Event Codes and Description.............................................................................................. 57
Appendix 3 Cybersecurity Recommendations............................................................................................. 61
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1 Introduction
1.1 Overview
Alarm hub is a central device in the security system, which controls the operation of all connected
peripherals. If the security system detects the presence, entry, or attempted entry of an intruder
into the armed area, the hub will receive the alarm signals from the detectors, and then alert users.
1.2 Technical Specications
This section contains technical specications of the device. Please refer to the ones that correspond
with your model.
Table 1-1 Technical specications
Type Parameter Description
Port
Network 1 RJ-45 10 M/100 M self-adaptive Ethernet port
GSM Single SIM (GSM:900/1800 MHz); dual SIM single standby
LTE
Single SIM (GSM: 900/1800 MHz, WCDMA: B1/B5/B8, LTE-FDD:
B1/B3/B5/B7/B8/B20, LTE-TDD:B38/B40/B41); dual SIM single
standby
Battery 12 V battery port
Indicator Light 1 for multiple statuses (alarm, arming, disarming, networking,
and malfunction)
Button 1 × reset, 1 × power, 1 × AP
Buzzer Built-in
Tamper 1 case tamper port for the alarm control panel
Function
SMS Notication
SMS alarm (up to 5 phone numbers)
Only available on 2G and 4G models.
Phone Call
Notication
Yes (up to 5 phone numbers)
Only available on 2G and 4G models.
Video Linkage Yes
Network Protocol TCP/IP, including PPTP, L2TP, DHCP, UPNP, and NTP
Remote Upgrade Cloud update
Conguration
Method App
Arm and Disarm
Method App, keypad, keyfob, schedule
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Type Parameter Description
Number of
Peripherals
Max. 150 wireless peripherals (8 PIR-Cams, 6 sirens, 4 repeaters,
8 keypads, 64 wireless keyfobs, 256 MIFARE One cards (8 cards
per keypad user))
Area 32 areas (rooms)
Users 33 app users (31 general users, 1 admin user and 1 installer) and
32 keypad users
Power
Management
Automatic switching between main power supply and storage
power supply
Alarm for main power loss
Alarm for battery loss and battery voltage fault
Event Logs Max. 5000
Power Failure
Protection for
Congured
Parameters
Yes
User Management Max. 8 users: 1 installer,1 administrator, 6 general users
Query Searching for push messages, device status, and program
version. Detecting signal strength.
RF
Carrier Frequency
ALMKIT-D1:
433.1 MHz–434.6 MHz
Communication
Distance
ALMKIT-D1:
Up to 1,200 m (3,937.01 ft) in an
open space
Transmission
Power
ALMKIT-D1:
Limit 10 mW
Communication
Mechanism Two-way
Encryption Mode AES128
Frequency
Hopping Yes
RF Interference
Detection
For a 60-second detection, if the interference lasts longer than
30 seconds, the system reports the RF interference information.
Wi-Fi 2.4 G
Power
Supply PS Type Type A
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Type Parameter Description
Main Power 12 VDC, 1.5 A
Battery Capacity 2x 3.6 V/2150 mAh
Battery Standby
Up to 12 h
When following conditions are met, the standby time can reach
12 h:
●Connects with Wi-Fi, GPRS/3G/4G.
●Connects to ARC and heartbeat interval is 1800 seconds.
●Connects to 8 inputs and 1 siren.
●Connects to the cloud.
Battery Type Battery type: Built-in rechargeable Lithium-ion polymer; battery
model: 18650
Max. current
available 3.5 A
Power
Consumption Max. 15 W
Current
Consumption Normal: 220 mA; alarm: 300 mA
Battery Low
Battery Threshold 3.5 VDC
Battery Restore
Threshold 3.7 VDC
Release Voltage < 3.358 V
Battery Recharge
Time 80% approx. 15 h
Audio and
Video Video Input 4-channel IPC (Just get and forward IPC alarm events and corresponding alarm videos)
ARC
Signaling
ATS Category DP2/SP2 (LAN/Wi-Fi and GPRS/4G)
Acknowledgment
Operation Pass through
Protocols SIA-DC09
Primary
Transmission Path LAN /Wi-Fi (NO 50136-2)
Secondary
Transmission Path GPRS/4G
Notication
Equipment C/E/F
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Type Parameter Description
Certications
DHI-ARA3000H-FW2 (868)/
DHI-ARA3000H-GW2 (868)/
DHI-ARA3000H-W2 (868):
EN
50131-1:2006+A1:2009+A2:20
17+A3:2020
EN 50131-3:2009
EN 50131-6:2017
EN 50131-5-3:2017
EN 50131-10: 2014
EN 50136-2: 2013
Security Grade 2
Environmental Class II
ATS category: SP2/DP2
CE
DHI-ARA3000H-FW2/DHI-
ARA3000H-GW2/DHI-
ARA3000H-W2:
FCC
CE
Table 1-2 ATE category
ATE
Category
Reporting
Time Protocols Communication Devices Communication Device to be Used
PSTN 2G/3G IP
SP2 25 h Standard √
The check marked
communication
device
SP3 30 min Standard √ √
Only one of the two
check marked
communication
devices
SP4 3 min Encrypted √ √
Only one of the two
check marked
communication
devices
SP5 90 s Encrypted √ √
Only one of the two
check marked
communication
devices
DP1 25 h Standard √ √ √
Only two of the three
check marked
communication
devices
DP2 30 min Standard √ √ √
Only two of the three
check marked
communication
devices
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ATE
Category
Reporting
Time Protocols Communication Devices Communication Device to be Used
PSTN 2G/3G IP
DP3 3 min Encrypted √ √
The two check
marked
communication
devices
DP4 90 s Encrypted √ √
The two check
marked
communication
devices
ATE: Al-arm transmission equipment.
SPx (Single Path): A value that indicates the performance level achieved by a single
communication device, according to the EN 50136–1 standard.
DPx (Double Path): A value that indicates the performance level achieved by a combination of two
communication devices, according to the EN 50136–1 standard.
Reporting time: The reporting time is prescribed based on the standard of each level of
performance. Reporting time is the maximum time available to report when an alarm
transmission device fails. Al-arm transmission devices meet this requirement by regularly
reporting their status through a specic symbolic test function.
Protocols: Indicates the security level of the protocols to be used for the notication of failures.
Standard protocols and voice protocols are encrypted. High security protocols are encrypted with
an AES 128 bit or AES 256 bit encryption key.
Communication devices: Implemented communication devices.
Communication devices to be used: Indicates the number of and which communication devices
are to be used based on the ATE category.
Table 1-3 Technical specication
Technical Specification Description
ACE Classication Type A
Environmental Class II
Supply Voltage 12 VDC, 1.5 A
Product Dimensions 163.0 mm × 163.0 mm × 32.0 mm (6.42" × 6.42" × 1.26")
Packaging Dimensions 219.0 mm × 187.0 mm × 91.0 mm (8.62" × 7.36" × 3.58")
Operating Temperature –10 °C to +50 °C (+14 °F to +122 °F)
–10 °C to +40 °C (+14 °F to 104 °F) (Certied temperature)
Humidity 10%–90% (RH)
Net Weight 0.38 kg (0.84 lb)
Gross Weight 0.8 kg (1.76 lb)
Casing PC + ABS
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1.3 Checklist
Check the package according to the following checklist. If you nd anything damaged or lost,
contact customer service.
Figure 1-1 Checklist
Table 1-4 Checklist
No. Item Name Quantity No. Item Name Quantity
1 Alarm hub 1 5 Legal and regulatory
information 1
2 Cable 1 6 Screw package 1
3 Adapter 1 7 Wire xing clamp clip 1
4 Quick start guide 1 — — —
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2 Design
2.1 Appearance
Figure 2-1 Appearance
Table 2-1 Structure
No. Name Description
1 Indicator
●Flashes green slowly: Reduced sensitivity mode.
●Flashes green: The hub starts working.
●Solid yellow: Failed to connect to the cloud.
●Solid green: Disarming mode.
●Solid blue: Arming mode.
●Flashes red: Alarm event was triggered.
●Flashes yellow: Detected a malfunction.
●Flashes blue: Running AP conguration or the hub is pairing
with peripherals.
●Flashes blue quickly: Card issuing mode.
2 Ethernet cable socket Connect the hub to the Ethernet.
3 Slot for micro SIM 1/2
Install main card to the rst slot, and standby card to the
second slot.
●Support dual SIM cards and single standby.
●SIM cards allow the hub to use cellular data, and push alarm
notications.
●SIM cards will not work until network conguration has
been completed.
●SIM function is only available on select models.
4 Tamper button When the tamper switch is released, the tamper alarm will be
triggered.
5 Power cable socket Insert power cable.
6 AP Turn on AP, the phone will connect to the hotspot from the
hub, and then sync Wi-Fi username and password to the hub.
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No. Name Description
7 Reset button Press and hold the button for 10 seconds to restart the hub and
restore factory default settings.
8On/o button Press and hold the button for 2 seconds to turn on or turn o
the hub.
9 Back cover If the back cover is opened, the tamper alarm will be triggered.
2.2 Dimensions
Figure 2-2 Dimensions (Unit: mm[inch])
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3 Startup
3.1 Users
Users can only be created on the DMSS and Dolynk Care app. Classify the users into dierent roles
so that they can have dierent access levels for operating the devices.
User Access Level
Table 3-1 User access level
User Access Level
DMSS admin user L2
DMSS general user L2
Installer L3
●Installer: Installers provide end users with operation and maintenance services. This role has to
apply for permissions from the end user (DMSS admin user) to operate the device. They can
receive permissions such as device conguration and user management.
●DMSS admin user: The administrator user would be an end user. This role cannot be modied
and has permissions, such as device conguration and user management. The DMSS admin
users does not have permission to congure the device when installers lend the hub to them, or
when they entrust the hub to the installer.
●DMSS general user: These are users whom a DMSS admin user shares devices to through the
DMSS app. This role can be modied and only has basic permissions, such as viewing device
status, and arming and disarming rooms.
Business Flow
Following is the entrusting and sharing process on the DMSS and Dolynk Care app. Installers and
end users can follow the process to share and entrust devices.
Figure 3-1 Business ow (DMSS user)
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Figure 3-2 Business ow (Installer)
3.2 Operation Process
Follow the procedures below to turn on the wireless alarm system.
Figure 3-3 Operation process
Power On
Connect the hub to the Ethernet, and power on the hub.
Figure 3-4 Power on
Adding Devices
1. Add the hub to the DoLynk Care and DMSS app.
2. Add the peripherals to the hub.
Installing the Hub
We recommend using expansion screws to install the hub. Do not place the hub in the following
areas:
●Outdoors.
●Places close to metal objects that cause attenuation and shielding of the radio signal.
●Places with a weak GSM signal.
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●Places close to radio interference sources that are less than 1 meter away the router and power
cables.
●Places where the temperature and humidity exceed allowed limits.
Table 3-2 Installation items
No. Item Name No. Item Name
1 Hub 4 Mounting plate
2 M3 × 8 mm countersunk head screw 5 Expansion bolt
3 ST4 × 25 mm self-tapping screw 6 Wall
1. Conrm the position of the screw holes, and then drill them into the mounting plate.
2. Put the expansion bolts into the holes.
3. Attach the mounting plate into the wall, and then align the screw holes on the plate with the
expansion bolts.
4. Fix the mounting plate with ST4 × 25 mm self-tapping screws.
5. Put the alarm hub into the mounting plate from top to bottom.
6. Fix the alarm hub and mounting plate with M3 × 8 mm countersunk head screws.
Conguring the Hub
Congure the hub on the DoLynk Care and DMSS app.
Arming the Alarm System
You can use the keypad, keyfob and app to arm your system. After an arming command is sent to
the DoLynk Care and DMSS app, the system will check the status of the system. If the system has a
fault, you will need to choose whether to force arm it. For details on peripherals, see the user's
manual of the corresponding device.
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4 Dolynk Care Operations for Installers
Dolynk Care app is designed to help installers by providing professional operation and
maintenance services for end users. It provides functions including site management, operation
and device health management, device entrusting review, and more. For details, see Dolynk Care
App User's Manual.
The gures are for reference only and might dier from the actual screen.
4.1 Logging into Dolynk Care
For rst-time use, you need to create an account. This user manual uses the operations on iOS as an
example.
Procedure
Step 1 Search for Dolynk Care in App Store to download the app.
For Android users, you can go to Google Play to search for the app.
Step 2 On your smart-phone, tap to start the app.
Figure 4-1 Login
Step 3 Create an account.
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1. On the Login screen, tap No account yet? sign up.
2. On the Register screen, ll in the information for the required elds.
●Company Name : Enter your company name.
●Country Address : Select the country/ area, province/state, and city of your
company.
●Address : Enter detailed address of your company.
●Invitation Code : Enter the invitation code, which can be obtained from the
reseller or sales representative.
●Email : Enter your email address.
●Password : Enter password.
●Verication Code : Tap Send, check your email box to receive a verication code,
and then enter the code in Verication Code.
3. Read the Privacy Policy and User Agreement, and then select the I have read and
agree to Privacy Policy and User Agreement checkbox.
4. Tap Register , and then the app returns to the Login screen.
Step 4 Enter your email address and password, and then tap Log in.
●For new customers, account application approval is needed. It will take 1-3 days to
receive an account approval email. After that, you can log in to the app with your
account.
●Some aliated customers do not need to be approved to register for a Dolynk Care
account. They can directly log in to the app after registration.
4.2 Adding Devices
For installers, you can add devices to the Dolynk Care app for management and maintenance.
Before adding devices, make sure that the device is connected to power and the network. You can
add alarm devices, including hubs and multiple peripherals into the app.
4.2.1 Adding the Hub
The hub can be added either in Site mode or Device mode. If you add devices in the Device
mode, you need to select a site rst. The operations for these two modes are similar. This section
uses congurations in Device mode as an example.
●Before adding the hub, make sure that the hub is connected to power and the network.
●Make sure that your phone has enabled Wi-Fi function.
4.2.1.1 Adding by SN or QR Code
You can add the hub by scanning the QR code of the device or manually entering device SN in the
wireless or wired network.
Procedure
Step 1 On the Home screen, tap to go to the Site screen.
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