Webex 840 User manual

REVIEW DRAFT - CISCO CONFIDENTIAL
Webex Wireless Phone 840 and 860 user guide
First Published: 2021-01-08
Last Modified: 2022-04-18
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USA
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Tel: [phone]
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Fax: [phone]

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CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
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of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of
the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are
encouraged to try to correct the interference by using one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product.
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and coincidental.
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©2022 Cisco Systems, Inc. All rights reserved.

CONTENTS
Your phone 1
CHAPTER 1
Webex Wireless Phone 840 and 860 1
Ingress Protection 4
Phone model numbers 5
Feature support 5
New and changed information 5
New and changed information for release 1.5(0) 5
New and changed information for release 1.4(0) 6
New and changed information for release 1.3(0) 7
Getting started 11
Turn on your phone 12
Unlock your phone 12
Lock your phone 13
Turn off your phone 13
Self Care portal 14
Hardware, buttons, screen, and apps 14
Hardware and buttons 14
Launcher screen 19
Status bar 20
Status bar icons 21
View notification details 24
Open quick settings 25
Rearrange, remove, or add quick settings tiles 25
Widgets and apps 26
Customize your launcher screen with widgets and apps 26
Cisco apps 27
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Common Android apps 28
Access the overflow menu of a Cisco app 29
Navigation control 30
Software updates 31
Apply software updates 31
Care of your phone 31
Maintenance schedule 32
Maintain your phone 33
Disinfectants 34
UV disinfection 35
Dry your phone 36
More help and information 36
Accessibility 36
Cisco one-year limited hardware warranty terms 36
Battery warranty 37
Chargers and Battery packs 37
Phone setup 39
CHAPTER 2
Phone battery installation 39
Install the battery 39
Remove the battery 41
Hot swap the battery for Webex Wireless Phone 860 and 860S 42
Battery contact damage prevention 43
Phone battery charging 44
Charge the battery with the AC power supply 45
Charge the battery with the USB cable and a USB port on your computer 45
Phone configuration 46
Wi-Fi profile configuration 46
Add the phone to a broadcasted Wi-Fi network 47
Add the phone to a nonbroadcast Wi-Fi network 47
Configure a TFTP server 49
Cisco Phone app 51
CHAPTER 3
Cisco Phone app overview 51
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Access the Cisco Phone app 52
Cisco Phone app tabs 52
Make calls 53
Make a call from the Keypad tab 53
Make a call from the Calls, Contacts, or Voicemail tab 53
Make an emergency call from a locked screen 54
Dial an emergency number 54
Select a programmed emergency number 55
Program emergency medical information 55
Answer calls 55
Answer a call 56
Decline a call 56
Ignore a call 56
End a call 57
Mute your microphone 57
Change your audio option 57
Hold calls 58
Hold a call 58
Swap between active and held calls 59
Send a call to voicemail 59
Call park 59
Park a call 59
Retrieve a call from call park 60
Transfer a call to another person 60
Conference calls 61
Add a call to create a conference 61
End a conference call 61
Speed dial 62
Set up speed dial 62
Make a call using speed dial 63
Make multiple calls 63
Access other apps during an active call 63
Turn on call forward 64
Turn off call forward 65
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Log in and log out of hunt group 65
Turn Do Not Disturb on and off 66
Set Do Not Disturb options 66
Calls log 67
View your recent or missed calls 67
Add a recent caller to your contacts 68
Clear the call log 68
Contacts 68
Log in to your personal directory 69
Search for contacts 70
View details about your contacts 70
Add a new local or personal directory contact 70
Edit a local or personal directory contact 71
Add a contact to your favorites 72
Remove a contact from your favorites 72
Delete a local or personal directory contact 72
Voicemail 73
Access voicemail messages 73
Access visual voicemail 74
Multiple phone lines 75
View registered lines 75
Switch the active line 76
Shared phone lines 77
Add yourself to a call on a shared line 77
Resume a held call on a shared line 77
View multiple shared lines in use 78
Enable privacy on a shared line 78
Enable limited privacy on a shared line 78
Extension mobility 79
Log in to extension mobility 79
Log out of extension mobility 80
Emergency app 81
CHAPTER 4
Emergency app overview 81
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Emergency motion conditions 82
Cancel motion conditions warning 82
Cancel motion conditions alarm 83
Suspend motion conditions monitoring 83
Emergency and panic button 84
Activate the panic alarm 84
Cancel the panic alarm 85
Push to Talk app 87
CHAPTER 5
Push to Talk overview 87
Access PTT app 88
PTT app tabs 88
Change the default PTT channel 89
Change channel subscriptions 90
Send a PTT broadcast 90
Change the PTT volume 91
Ignore a PTT broadcast 91
Answer a phone call during a PTT broadcast 91
Start a phone call during PTT broadcast 92
Battery Life app 93
CHAPTER 6
Battery Life app overview 93
Adjust the Battery Life alarm volume 94
Stop the Battery Life alarm 94
Buttons app 97
CHAPTER 7
Buttons app overview 97
Programmable buttons 97
Actions for the programmable buttons 99
Access Buttons app 99
Default button settings 100
Change button function 100
Barcode app 101
CHAPTER 8
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Barcode app 101
Test scan a barcode 102
Scan a barcode 103
Clean the scanner window 104
Settings 105
CHAPTER 9
Access user settings for the Cisco Phone app 105
Change the ringtone 105
Set hearing aid compatibility mode 106
Set automatic noise cancellation 107
Set the phone to vibrate before it rings 107
Set the phone to fade in ring 108
Set the phone to autodial 108
Adjust the volume during a call 109
Access the Settings app 109
Turn on Bluetooth wireless technology 109
Pair a Bluetooth device 110
Connect a Bluetooth device 110
Rename a connected Bluetooth device 111
Disconnect a Bluetooth device 111
Forget a Bluetooth device 111
Adjust the phone ringer volume 112
Adjust the screen brightness 112
Change the screen display timeout 113
Change the font and display size 113
Set the screen to rotate automatically 113
Accessories 115
CHAPTER 10
Supported accessories 115
Headsets 116
Important headset safety information 116
Standard headsets 117
Bluetooth headsets 117
Desktop chargers 117
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Set up the desktop chargers 118
Charge your phone and battery with desktop dual charger 119
Charge your spare 860 batteries with desktop battery charger 120
Multichargers 121
Assemble the Webex Wireless Phone 860 Multicharger Base 122
Charge phones and batteries with multicharger 124
Charger care 125
Scanner handle for the Webex Wireless Phone 840S 125
Install the Webex Wireless Phone 840S in the scanner handle 126
Clips 127
Cisco accessory part numbers 127
Troubleshooting 131
CHAPTER 11
General troubleshooting 131
Find call server registration information 132
Capture a screenshot on the phone 132
Create a problem report from the phone 132
Product Safety and Security 135
CHAPTER 12
Safety and Performance Information 135
Safety Guidelines 136
Battery Safety Notices 136
Power Outage 137
Regulatory Domains 137
Health-Care Environments 137
External Devices Usage 137
Phone Behavior During Times of Network Congestion 138
SAR 138
Product Label 138
Compliance Statements 139
Compliance Statements for the European Union 139
CE Marking 139
RF Exposure Statement for the European Union 139
Compliance Statements for the USA 139
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SAR Statement 139
RF Exposure Information 139
General RF Exposure Compliance 141
Part 15 Radio Device 141
Compliance Statements for Canada 141
Canadian RF Exposure Statement 141
Compliance Statements for New Zealand 142
Additional Delay Warning 142
Permit to Connect (PTC) General Warning 142
Use of IP Networks with the PSTN 142
The Use of Voice Compression Through the PSTN 142
Echo Cancellation 142
Cisco Product Security Overview 143
Important Online Information 143
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CHAPTER 1
Your phone
•Webex Wireless Phone 840 and 860, on page 1
•Feature support, on page 5
•New and changed information, on page 5
•Getting started, on page 11
•Self Care portal, on page 14
•Hardware, buttons, screen, and apps, on page 14
•Software updates, on page 31
•Care of your phone, on page 31
•More help and information, on page 36
Webex Wireless Phone 840 and 860
The Webex Wireless Phone 840 and 860 are wireless smartphones. These phones provide voice communication
over your organization's wireless network using Cisco Unified Communications Manager and access points
(APs). They work within the Wi-Fi range set by your organization.
Like other devices powered by Android, your phone is app-driven, not menu-driven. You tap icons to open
applications. Your phone may include several different Cisco apps that allow you to:
Draft comment: added "may" include above
• Place and receive phone calls.
• Put calls on hold.
• Transfer calls.
• Have conference calls.
• Forward your calls.
• Monitor your phone battery life.
• Customize your phone buttons.
• If configured, provide emergency safety features such as alarms and motion monitoring.
• If configured, send group broadcasts.
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Like other network devices, system administrators configure and manage these phones. Based on the needs
of your organization, administrators may limit certain apps, features, or settings that may be available on
consumer-grade Android devices.
Draft comment: added apps and settings above, and "may" include
Contact your system administrator for information about the configured capabilities of your phone within
your organization.
The following figure shows the Webex Wireless Phone 840 on the left and the Webex Wireless Phone 840S
on the right. The Webex Wireless Phone 840S includes a barcode scanner.
Figure 1: Webex Wireless Phone 840 and Webex Wireless Phone 840S
The following figure shows the Webex Wireless Phone 860 on the left and the Webex Wireless Phone 860S
on the right. The Webex Wireless Phone 860S includes a barcode scanner.
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Your phone
Webex Wireless Phone 840 and 860
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Figure 2: Webex Wireless Phone 860 and Webex Wireless Phone 860S
The Webex Wireless Phone 860 and Webex Wireless Phone 860S, though larger in size than the Webex
Wireless Phone 840 and Webex Wireless Phone 840S, are similar in appearance and functionality.
Some physical characteristics of the Webex Wireless Phone 840 and 860 include:
• 4.0 in. (10.2 cm) touchscreen for the 840 phones
• 5.2 in. (13.2 cm) touchscreen for the 860 phones
• 8 MP rear and 5 MP front camera for the 840 phones
• 13 megapixel (MP) rear and 8 MP front camera for the 860 phones
• Damage resistant Gorilla™glass
• Recessed display for screen protection
• Tolerance of antibacterial and alcohol-based wipes
• Latex- and lead-free
• Shockproof and vibration-proof
• USB-C interface
• USB On-the-Go (OTG) 2.0 interface for use with a desktop charger or multicharger
• Webex Wireless Phone 840 has Ingress Protection 65 (IP65) with resistance to dust and water spray from
a nozzle
• Webex Wireless Phone 860 has Ingress Protection 68 (IP68) with resistance to dust, drops, and liquids
• Chargeable with a USB, desktop charger, or multicharger
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Your phone
Webex Wireless Phone 840 and 860
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For more details about the phones, see the product data sheet.
If configured, your phone provides enhanced productivity features that extend your call-handling capabilities,
such as:
• Bluetooth®wireless headsets, including some hands-free call features
• Wireless access to your phone number and the corporate directory
• Access to network data, Android apps, and web-based services
• Online customization of the call forward feature from the Self Care portal
To prevent device damage:
• Don't intentionally submerge the phone or battery in water.
• Don't expose the phone to pressurized water or high velocity water, such as when showering, cleaning,
or hand washing.
• Don't bathe or swim with the phone.
• Don't use the phone in a sauna or steam room.
• Don't use the phone in corrosive environments.
• Don't operate or store the phone, batteries, and accessories outside the suggested temperature ranges or
in extremely humid, hot, or cold conditions.
• Don't intentionally drop the phone or subject it to other impacts.
• Don't disassemble the phone; don't remove any screws.
• Don't use harsh cleaning agents, like bleach and other chemicals, to clean the phone exterior.
• Don't use a broken battery.
Minimize the exposure of your phone to soap, detergent, acids or acidic foods, and any liquids; for example,
salt water, soapy water, pool water, perfume, insect repellent, lotions, sun screen, oil, adhesive remover, hair
dye, soft drinks, and solvents. For more information, see Care of your phone, on page 31.
Related Topics
Ingress Protection, on page 4
Ingress Protection
The Webex Wireless Phone 840 and 860 are tested under controlled laboratory conditions.
The Webex Wireless Phone 840 and 840S have a rating of IP65 in ordinary locations. IP65 indicates that the
phones can withstand dust and are resistant to water spray from a nozzle.
The Webex Wireless Phone 860 and 860S have a rating of IP68 in ordinary locations. IP68 indicates that the
phones can withstand dust and are resistant to brief submersion in shallow fresh water.
Due to normal wear, the resistance of the phone to dust and water may decrease. Therefore, it’s important to
take care of your phone and not deliberately expose the phone to a hostile environment of dust or water.
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Your phone
Ingress Protection
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Phone model numbers
Each phone has a model number. If you're unsure which model you have, you can locate the model number
on the back of the phone after you remove the battery.
You can also find the model number through Settings >About Phone >Model & hardware.
Note
Table 1: Webex Wireless Phone 840 and 860 model numbers
Model
number
Phone
CP-840Webex Wireless Phone 840
CP-840SWebex Wireless Phone
840S
CP-860Webex Wireless Phone 860
CP-860SWebex Wireless Phone
860S
Related Topics
Phone battery installation, on page 39
Access the Settings app, on page 109
Feature support
This document describes all the features that the device supports. However, not all features may be supported
with your current configuration. For information on supported features, contact your administrator.
New and changed information
The following section describes changes to this book to support new releases.
New and changed information for release 1.5(0)
The following table describes changes to this book to support release 1.5(0).
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Phone model numbers
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Table 2: New and changed information for release 1.5(0)
New or changed informationFeature
Updated:
•Webex Wireless Phone 840 and 860, on page 1
•Turn on your phone, on page 12
•Unlock your phone, on page 12
•Launcher screen, on page 19
•Status bar icons, on page 21
•Open quick settings, on page 25
•Widgets and apps, on page 26
•Customize your launcher screen with widgets and apps, on
page 26
•Cisco apps, on page 27
•Access the Cisco Phone app , on page 52
•Access the Settings app, on page 109
•Adjust the phone ringer volume, on page 112
•Adjust the screen brightness, on page 112
New smart launcher screen with either
a single app or multiple apps
Draft comment: pls review wording-
for end users
New and changed information for release 1.4(0)
The following table describes changes to this book to support release 1.4(0).
Table 3: New and changed information for release 1.4(0)
New or changed informationFeature
Updated:
•Extension mobility, on page 79
•Log in to extension mobility , on page 79
•Log out of extension mobility, on page 80
Extension mobility cross cluster
(EMCC)
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New and changed information for release 1.4(0)
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New or changed informationFeature
New:
•Log in to your personal directory, on page 69
•Delete a local or personal directory contact, on page 72
Updated:
•Self Care portal, on page 14
•Contacts, on page 68
•Search for contacts, on page 70
•View details about your contacts, on page 70
•Add a new local or personal directory contact, on page 70
•Edit a local or personal directory contact, on page 71
Personal directory is available with
contacts that synchronize through Cisco
Unified Communications Manager
New:
Test scan a barcode, on page 102
Updated:
•Barcode app, on page 101
•Scan a barcode, on page 103
New test scan is available in the
Barcode app
Updated:
Log in to extension mobility , on page 79
Extension mobility log in with no
directory number (DN)
Updated:
With this release, you'll notice some minor changes to user interface
elements, such as button colors and icon shapes.
The only icon that looks different is on the Call Quality Settings
app.
Updates to the user interface with new
Webex branding color and style
New and changed information for release 1.3(0)
The following table describes changes to this book to support release 1.3(0).
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New and changed information for release 1.3(0)
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Table 4: New and changed information for release 1.3(0)
New or changed informationFeature
Multiple lines
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New and changed information for release 1.3(0)
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New or changed informationFeature
New:
•Multiple phone lines, on page 75
•View registered lines, on page 75
•Switch the active line, on page 76
Updated:
•Access the overflow menu of a Cisco app, on page 29
•Access the About option for a Cisco app, on page 30
•Configure a TFTP server, on page 49
•Make a call from the Keypad tab, on page 53
•Make a call from the Calls, Contacts, or Voicemail tab, on page 53
•Answer calls, on page 55
•Answer a call, on page 56
•Set up speed dial, on page 62
•Make a call using speed dial, on page 63
•Turn on call forward, on page 64
•Turn off call forward, on page 65
•Log in and log out of hunt group, on page 65
•Calls log, on page 67
•Clear the call log, on page 68
•Voicemail, on page 73
•Access voicemail messages, on page 73
•Access visual voicemail, on page 74
•Access user settings for the Cisco Phone app, on page 105
•Change the ringtone, on page 105
•Set hearing aid compatibility mode, on page 106
•Set automatic noise cancellation, on page 107
•Set the phone to vibrate before it rings, on page 107
•Set the phone to fade in ring, on page 108
•Set the phone to autodial, on page 108
•Find call server registration information, on page 132
•Create a problem report from the phone, on page 132
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New and changed information for release 1.3(0)
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New or changed informationFeature
New:
•Shared phone lines, on page 77
•Add yourself to a call on a shared line, on page 77
•Resume a held call on a shared line, on page 77
•View multiple shared lines in use, on page 78
Updated:
•Turn on call forward, on page 64
•Turn off call forward, on page 65
Shared lines
New:
•Enable privacy on a shared line, on page 78
•Enable limited privacy on a shared line, on page 78
Privacy on shared lines
New:
•Extension mobility, on page 79
•Log in to extension mobility , on page 79
•Log out of extension mobility, on page 80
Cisco Extension Mobility
Updated:
•Answer calls, on page 55
Auto answer
New:
•View registered lines, on page 75
Line text label
Updated:
•Send a PTT broadcast, on page 90
PTT broadcast on a locked
phone
Updated:
•Change the font and display size, on page 113
•Navigation control, on page 30
Administrator can control
the following phone
settings:
• Font size
• Display size
• System navigation
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New and changed information for release 1.3(0)
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