WINDSTREAM kinetic User manual

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NEVER MISS
A MESSAGE
Windstream is a registered service mark of Windstream Corporation. ©2020 Windstream Corporation
VM & MGR UG- METAS 05/20
VoiceMail
Discover quick keys and easily manage calls and voicemail from
your mobile phone or desktop computer to improve your voice mail
experience.
VOICE MAIL & VOICE MANAGER USER GUIDE

Table Of Contents
VOICE MAIL
How to Use Your Voice Mail 2
Setting Up Your Account 4
Collecting Your Messages 5
Sending Messages 9
Greetings Menu 13
Changing Your Mailbox Settings 16
Group and Sub-Mailbox Settings 20
Helpful Hints 23
VOICE MANAGER
1.0 Kinetic Voice Manager Common Items 24
1.1 Logging In 4
2.0 Home Dashboard Tab 25
2.1 Messages and Calls 5
2.2 Contacts 5
2.3 SummaryofConguredServices5
3.0 Messages And Calls Tab 26
3.1 Messages 6
3.2 The Voicemail Player 7
3.3 Voicemail Reply And Voicemail Composer Pop-Ups 7
3.4 Forwarding Voicemails As E-mails 8
3.5 Forwarding Voicemails As Voicemails 9
4.0 Contacts Tab 29
4.1 Import And Export 10
4.2 Contact Groups 11
5.0 Phone Status Tab 30
5.1 Phone Status 11
5.2 Premium Call Forwarding 12
6.0 Your Services Tab 32
6.1 Settings Tab 13
6.2 Messaging 13
6.3 Call Settings Tab 13
6.4 Notications14
7.0 Security & Support 34
7.1 Security
7.2 Support & Voice Manager Assistant.

VOICE MAIL ACCESS NUMBER
________________________
VOICE MAILBOX NUMBER
________________________
PASSWORD
________________________
Write down your Voice Mail access number, Voice Mailbox number and
Password until you have memorized them.
How to Use Your Voice Mail
The following sections describe how to
• Find out whether someone has left you a message
• Access your Voice Mailbox
• Navigate through the menus presented in your Voice Mailbox.
How Do I Know if Someone Has Left Me a Message?
Windstream’s Voice Mail system has a number of methods of letting
you know that you have a new message.
 • MessageNoticationRapidDialTonetoalertyouwhennew
messages have been left in your Voice Mailbox.
 • MessageNoticationLamp(ashinglight)toalertyouwhen
new messages have been left in your Voice Mailbox.
 • Sendanoticationmessagetoyourpager
• Call another phone number to let you know you have a message
Where available per switching equipment. Some options may require an
additional fee. Contact a Windstream representative for more information and
tondoutwhichoptionsareavailabletoyou.
When you access your Mailbox, you will hear how many messages are
waiting for you. Depending on the type of account you have, you may
also hear if there are messages waiting in other Mailboxes associated
with your account – for example, Mailboxes belonging to other
members of your family.
How Do I Access My Mailbox or Change My Settings?
When you order Windstream Voice Mail service, you will be given an
access number, which is the number you need to dial in order to access
your Mailbox or change your settings.
You will also be given a temporary PIN for your Mailbox account, which
youwillchangethersttimeyouaccessyourWindstreamVoiceMail.
Thersttimeyouaccessyouraccount,youwillbeaskedtotakea
momenttorecordsomepersonalsettings.Instructionsforthisrst-
time setup are noted under the Setting Up Your Account section.
Afteryouhavesetupyouraccountforthersttimeyoucanaccess
your Mailbox from any phone by dialing the access number and
entering your Mailbox number and personal PIN. If you share your line
with other members of your family or business, you may need to select
your own Mailbox before entering your PIN.
Quick Key Reference
In addition to the keys you press to navigate through each of the
menus, you can use the following keys to help you when using
Windstream Voice Mail.
Some of these keys work whenever they are pressed during the call,
and some work only during playback of messages. The tables below
explain the behavior of these keys.
Common Keys
You can press the following common keys at any point. They behave in
the same way whichever menu you are listening to.
Key Function
8Wait a while
Pauses all activity for 30 seconds, and then returns you to the
beginning of the section you are listening to. While the activity
is paused, you can also press any key to return to the
beginning of the section without having to wait for 30 seconds.
*Back up
This key performs one of two functions, depending on
what you are doing at the time. When recording a message
or entering numbers, it cancels the current input, and you
are prompted to enter the input again. Otherwise, it takes
you up a level of the menu system. Pressing *repeatedly
is one way to cancel operations by working your way back
up through the menus until you reach the Main Menu.
# Move on
This key performs one of two functions, depending on
what you are doing at the time. When recording a message
or entering numbers, #is used to indicate the end of
your input. Otherwise, it is used to move forward in a list
of options.
0Get Help
This key plays helpful hints about the Windstream system.
Playback Keys
The playback keys, listed below, are only active during the playback of
a message. They are designed to help you listen to your messages, for
example by skipping back a few seconds to repeat an important detail.
Key Function
6Increases the volume of the message. You can press this
several times to incrementally increase the volume.
7Slows the playback of the message. You can press this
several times to incrementally reduce the speed of
the message.
8Pauses the playback of the message for up to 20 seconds.
A recurring “ping” sound informs you that the message is
paused. Pressing 8again resumes playback.
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9Speeds the playback of the message. You can press this
several times to incrementally increase the speed of
the message.
77 Skipsbackveseconds.
99 Skipsforwardsveseconds.
Setting Up Your Account
ThersttimeyouaccessyourVoiceMailservice,dialthesystem
access number given to you at the time of your order. When prompted,
you will also need to enter the PIN provided to you at the time of
your order.
Even before you set up your account, people can still leave messages for you.
Beforeyourrstsign-in,theWindstreamVoiceMailsystemusesthesystem
standard greeting, which is described in the Greetings Menu section.
First-Time Sign-in
If your Voice Mailbox number is the same as your phone number:
1. Dial your Voice Mail access number.
• If the system prompts you to enter your PIN, enter the default PIN
followed by the #.
• If the system prompts you to enter your NPA and phone number.
Enter your 10 digit mailbox number followed by the #.
If your Voice Mailbox number is an assigned number other than
your phone number:
1. Dial your Voice Mailbox number directly.
2. When the system prompts you for a PIN, enter the default PIN
followed by #.
First-time sign-in involves three steps:
• First you must change your PIN.
• Then you must record your recorded name.
• Finally you must choose a greeting to play to callers before they
leave a message.
The greeting and recorded name are played each time a caller accesses
your Mailbox to leave a message.
Changing Your PIN
First, to secure your account, you must set up a new PIN. A prompt asks
to you enter a new PIN, and explains the length of PIN allowed by the
Windstream Voice Mail system.
1. Enter a new PIN, pressing #whennished.
2. ConrmthenewPINbyre-enteringitandpressing#
whennished.
Recording Your Name
Next, you are prompted to record your name. This is used by
Windstream’s Voice Mail system for some system-generated
announcements, for example when greeting your callers or when
you leave messages for others.
Your recording should be less than 10 seconds long. If it is too long, you will be
asked to re-record a shorter version.
1. Record your name and press #whennished.
2. An announcement plays your recording back to you.
• If you want to re-record it, press 1.
• If you want to keep it, press #.
Choosing a Greeting
Once you have successfully recorded your name, you are prompted to
select a greeting. You can use a number of different types of greetings.
• To record your own personal greeting, press 1. Then record
your personal greeting, pressing #whennished.
• To use a system-generated greeting that announces your
recorded name, press 2.
• To use a system-generated greeting that reads out your phone
number, press 3.
• To use a system-generated greeting that neither announces
your name nor reads out your phone number, press 4.
An announcement plays back your selected greeting.
• To record or select a different greeting, press 1.
• To save it and use it as your greeting, press #.
ThisisthelaststepinsettingupyourMailbox.Onceyouhavenished,
you are transferred to the Main Menu.
Collecting Your Messages
This section explains how to collect messages from your Windstream
Voice Mailbox, including:
• How to log in.
• An introduction to the Main Menu.
• How to listen to and manage your messages.
• How to reply to or forward your messages.
• How to switch between your accounts, if you have more
than one.
Logging Into Your Account
When you have successfully established your Voice Mailbox service,
you can access your Voice Mailbox, using your Voice Mailbox access
number and personal Password, from any touch-tone phone location.
If your Voice Mailbox number is the same as your phone number:
1. Dial your Voice Mail access number.
2. If the system prompts you for your Mailbox number, enter your
10-digit telephone number.
3. If the system prompts you to enter your PIN, enter your personal
PIN followed by the #. If the system prompts you to enter the NPA
and phone number. Enter your 10 digit mailbox number followed
by the #. System will then prompt you to enter your personal PIN
followed by the #.
4. The system will alert you of any new messages and then prompt
youforyourrstcommand.
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If your Voice Mailbox number is an assigned number other than your
phone number:
1. Dial your Voice Mailbox number directly.
2. If the Greeting plays, interrupt the Greeting by pressing *.
3. Enter your personal PIN when prompted, followed by #.
4. The system will alert you of any new messages and then prompt
youforyourrstcommand.
To Access Greeting Only and/or Stand-Alone Mailbox service:
1. Dial your Voice Mailbox number directly.
2. If the Greeting plays, interrupt the Greeting by pressing *.
3. Enter your personal PIN when prompted, followed by #.
4. The system will alert you of any new messages and then prompt
youforyourrstcommand.
When you sign into your Mailbox, you are directed to one of two places.
• If you have activated the Autoplay feature from your Mailbox
SettingsMenu(asdescribedintheChangingYourAutoplay
SettingsforMessagessection),yougostraighttoyourmessages.
• Otherwise you go to the Main Menu.
Problems Logging In
If you enter the wrong PIN, you will have three more attempts, before
the Windstream Voice Mail system will terminate the call. If this
happens, you can then redial immediately and try again.
However, if you fail to log on seven times in a row, the Windstream
Voice Mail system will lock you out for an hour. This is to protect the
security of your Mailbox account. You will hear a message informing
you that you have been locked out and any attempts to sign in during
this period will be rejected.
Withholding Caller ID
While you are logged into your Mailbox, you can send messages to
other local Windstream Voice Mail system subscribers. If you do this,
the system will normally include your name and telephone number in
the message the other subscriber receives.
If you do not want these details to be passed on, withhold your caller
ID when calling into the Windstream Voice Mail system. If you do this,
the recipient will instead hear the message, “The sender withheld
their identity."
Main Menu
The Main Menu is the starting point for using your Mailbox.
When you enter the Main Menu, you hear a welcome message, then a
summary of the messages in your Mailbox. Depending on the type of
account you have, you may hear whether there are any unheard
messages in other Mailboxes associated with your account – for
example, Mailboxes belonging to other family members.
If your Mailbox is full or almost full, the system will warn you by reading out a
short message. You should then delete some of your messages or callers may not
be able to leave new messages for you.
The following options are available from the Main Menu.
• To listen to your messages, press 1.(Thesystemonlyreadsout
thisoptionifyouhavemessagesinyourMailbox).
• To record a new message for another Windstream subscriber,
press 2.
• To work with your greetings, press 3.
• To change your Mailbox settings, press 4.
• To log in again as a different subscriber, press 7.
• To listen to helpful hints, press 0.
• To end the call hang up, or press *.
Listening to Your Messages
To begin reviewing your messages, press 1from the Main Menu.
Messages are played in the following order:
• Urgent messages.
• Other new messages.
 • Savedmessages(whichyouhavelistenedtobefore).
Before each message, you will hear information including the time it
wasreceivedandthesender’stelephonenumberorname(ifnot
withheld).Afterthemessagedetailsarereadout,themessageitselfisplayed.
To hear only brief details about each message, disable the Time and Date Stamp
feature as described in the Hands-Free and Timesaver Menu section.
Remember that you can control the playback of your messages – for
example, you can rewind and play back an important point, or pause
playback if you are interrupted. To do this, use the playback keys as
described in the Playback Keys section.
Message Options
After each message has played, the Windstream Voice Mail system
announces the following options. You can also select these options at
any time during the playback of the message; the Windstream Voice
Mail system will carry out the action selected immediately.
• To play the message again from the beginning, press 1.
• To save the message and go to the next message, press 2.
This will store the message and mark it as a saved message.
NOTE: If you are reviewing a message that you had previously
saved, pressing 2will instead mark the message as a
new message.
• To erase the message, press 3. If you change your mind, you
can still get the message back until the end of this call.
• To reply to the message, press 4.
• To forward the message to another Windstream subscriber,
press 5.
• To leave the message as new and go to the next message, press
#. This will still keep the message in your inbox, and it will be
played back with other new messages if you listen to your
messages again later.
NOTE: If you are reviewing a message that you had previously
saved, pressing #will leave the message as saved.
• To hear details of the date and time of the message, and the
caller’s name or number, press 66.
• To go back to the Main Menu, press *.
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After selecting an option, the next message in your inbox is then
played(unlessyouchosetogobacktotheMainMenu).
Replying to Messages
When another local Windstream Voice Mail subscriber leaves you a
message, you can reply to it by leaving that person a Reply voice mail.
If the person leaving the message is not a Windstream subscriber, you cannot
reply by sending a voice mail.
To reply to a message that someone else has left for you, take the
following steps.
1. After listening to the message, press 4.
2. Then:
• To record a voice mail message to send back in reply, press 2.
• If the voice mail message was originally sent to multiple
recipients, to record a voice mail message to send back to the
sender and all the original recipients of the message, press 3.
• To forward the message to someone else, press 4.
• To send an entirely new voice message – for example, if the
original voice mail reminds you to call someone else – press 5.
Forwarding a Message to Someone Else
You can forward a message that someone else has left for you to
another local Windstream Voice Mail subscriber, as long as the person
who left the message did not mark the message private.
1. After listening to the message, press 5.
2. Enter the 10-digit telephone number of the local Windstream Voice
Mail subscriber you wish to receive the message, and then press #.
3. You hear the person’s number or recorded name if available.
• If you made a mistake and need to re-enter or erase the number
you just entered, press *to cancel and start again.
• If you want to add additional recipients, enter the additional
10-digit number followed by #. Repeat this for each additional
recipient. You can do this as many times as required.
 • Ifyouwanttonishenteringnumbersandmovetothenext
step, just press #.
4. You then have the option to record an introductory message, which
will be played to the recipient before the forwarded message.
• If you want to record an introduction, speak after the tone.
Whenyouhavenishedrecordingyourintroduction,press#.
• If you do not want to record an introduction, press 1.
5. Press #to send the message immediately. Alternatively, for more
delivery options, press 1.
 • Whenyouhavenishedchoosingthedeliveryoptions,press#
to send your message.
• You can also press #to send your message without changing
any options.
6. When your message has been sent, you return to the
original message.
Logging On as a Different Subscriber
YoumayhaveanumberofWindstreamaccounts(forexample,
separatehomeandbusinessaccounts),oryoumayhaveagroup
account used by a number of people, but accessed from the same
number(forexampleinafamilyhome).Ifthisappliestoyou,
Windstream allows you to log into another account without the need
to hang up and dial in again.
To do this, take the following steps.
1. Press 7while you are at the Main Menu.
2. Depending on the type of account you have, you will hear one of
the following options.
OPTION 1: Either you can select another Mailbox in your group
account, in which case you have the following options.
• You can transfer straight to the primary Mailbox by
pressing 1. There is no need to enter a PIN in this case.
• You can select a Mailbox that has unheard messages by
pressingthenumberassociatedwiththatMailbox.(You
cannot transfer straight to Mailboxes without any unheard
messages.)YouwillthenbeaskedtoenterthePINforthat
Mailbox, followed by #.
• You can select another Mailbox by pressing #. You must
then enter the 10-digit number.
OPTION 2: You cannot select a Mailbox and must enter the
telephone number instead.
• You must enter the 10-digit telephone number, followed by
#, of the subscriber account you wish to use.
• Enter the PIN for that account, followed by #.
3. You are then transferred to that account and presented the Main
Menu, announcing any new messages as normal.
Sending Messages
When you are logged into the Windstream Voice Mail system, you can
send messages to other local Windstream subscribers. Sending
messages while logged on gives you access to advanced features,
which are not available if you simply call the recipient’s line.
• As well as sending a normal voice mail, you can record one
message and send it to several subscribers at the same time.
• If you regularly need to send messages to a number of people,
you can create a group list to avoid entering the numbers
each time.
• You can even schedule the delivery of your message on a
future date.
Sending a Message When You are Logged Into
Voice Mail
Throughout the process of sending a message, until the point when you have
nishedrecording,youmayreturntotheMainMenubypressing*. You can
also press *to cancel a message if you make a mistake.
To send a message to one or more numbers, press 2from the
Main Menu.
1. Whenprompted,enteragrouplistnumber(seesectionfor
CreatingandManagingYourGroupLists)orthe10-digittelephone
number of the Windstream Voice Mail subscriber you wish to
receive the message. Press #whennished.
2. An announcement plays back the number of the recipient, or the
recipient’s name if it is available.
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• If you made a mistake and need to re-enter the number, press
*to cancel and start again.
• If you want to add a further recipient, enter their 10-digit
number followed by #. You are then returned to the start of
step 2 above.
 • Ifyouhavenishedenteringnumbersandwanttocontinue
with sending a message, just press #.
3. After the tone, record your message and press #whennished.
4. An announcement states that the message has been recorded.
• To hear delivery options, press 1.
• To send the message without changing delivery options,
press #.
5. When your message has been sent, you return to the Main Menu.
Delivery Options for Messages
There are a number of delivery options available to you once you
haveaddedrecipientsandnishedrecordingamessage.
• To review the message again, press 1. Your recording is then
played back.
• To re-record the message, press 1.
• To keep the current recording and add to it with a further
recording, press 2. This feature allows you to add more
information to your message without having to re-record
it entirely.
• If you are happy with the recording as is, press #.
• To switch whether or not the message is marked as urgent,
press 2. Marking your message urgent ensures the
recipient hears that message before any other non-urgent
messages – even if your message was sent after those
non-urgent messages.
• To switch whether the message is marked as private or not,
press 3. Marking your message private will prevent the
recipient from forwarding your message to anyone else.
• To re-record the message, press 4. The original message is
discarded and you start recording a new message.
• To switch whether or not you request a delivery report, press
5. If you request a delivery report, you will receive a
noticationinyourMailboxwhenyourmessageis
successfully delivered and available for the recipient to
pick up.
• To switch whether or not you request a report when the
message has been read, press 6. If you request a read report,
youwillreceiveanoticationinyourMailboxwhenthe
recipient listens to your message.
• To add a further recipient, press 7.
1. Enter the 10-digit telephone number or group list number,
followed by #.
2. The number or, where available, the recipient’s name is
then played back.
• If you made a mistake and need to re-enter the
number, press *to cancel and start again.
• If you want to add additional recipients, enter the
additional 10-digit number followed by #.
• If you want to continue with sending a message, just
press #.
• To schedule the message for delivery at a later date, press 9.
You are then taken to the Future Delivery Menu. Follow the
instructions in the Future Delivery section to set the delivery
time for this message.
• To send the message as is, press #.
• To cancel your message after or during recording it, press *.
This will return you to the announcement asking you to make
a recording. Pressing *again will move you up the menu.
You can then hang up to end the call, select another option
from the menu, or keep pressing *until you exit the system.
When your message has been sent, you return to the Main Menu.
Future Delivery
You can schedule the delivery of voice mail messages so that they
are sent at a future date, rather than immediately as normal. You
can schedule your messages to be delivered up to a year in the
future(thatis,uptoyesterday’sdate,nextyear).
To schedule a message for Future Delivery, follow the instructions
under the section for sending a message when you are logged into
Voice Mail, then:
• Press 1for delivery options
• Press 9to schedule future delivery.
There is a limit to the number of messages you are allowed to
schedule for future delivery. If you reach this limit, you will hear a
message and then be sent back to the Delivery Options Menu.
You are then prompted to schedule the date and time you want the
Windstream Voice Mail system to deliver your message.
1. As a shortcut, to schedule the message for delivery later today,
press 0.Inthiscaseyouwillmovestraighttoconrmingthe
date as described at step 4 below.
2. Alternatively,enterthedayofthemonth(from1-31 as
applicable),onwhichyouwanttoschedulethemessage
for delivery.
• After entering the day, wait for the next announcement, or
press #to proceed immediately.
• If you make a mistake, press *to cancel and start again.
3. Nextenterthenumberofthemonth(from1-12)duringwhich
you want the message to be delivered. Again as a shortcut, you
can schedule the delivery for later today by pressing 0and skip
to step 4 below.
• After entering the month, wait for the next announcement,
or press #to proceed immediately.
• If you make a mistake, press *to cancel and start again.
4. You will then hear an announcement stating the date you
have selected.
• If you want to change the delivery date, press 1.
• If the date of delivery is correct, press #.
• If you want to cancel the future delivery and return to the
Delivery Options Menu, press *.
5. Finally, enter the time of day when you want the message delivered.
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 1. Youmustrstenterthehour(from 0-24)duringwhichyouwant
the message to be delivered.
If you entered a number that is between 1and 12, you are asked
toconrmwhetheryouwanta.m.orp.m.
• To select a.m., press 1.
• To select p.m., press 2.
If you made a mistake, press *to select the hour again.
 2. Youmustthenentertheminuteofthathour(from0-59)on
which you want the message to be delivered.
• After entering the minute, wait for the next announcement
or press #to proceed immediately.
• If you made a mistake, press *to select the minute again.
3. Your selected date and time is then read back.
  • ToconrmtheFutureDelivery,press#. You are then
returned to the Delivery Options Menu, as described in
Delivery Options for Messages section, where you can set
other options for this message.
• If you instead want to send the message immediately,
press 1.
• If you would like to start the Future Delivery process again,
press 2.
• To cancel Future Delivery and return to the Delivery Options
Menu, press *.
6. The message is now ready for Future Delivery, and you are returned
to the Delivery Options Menu.
 • Ifthereisaproblem,youwillhearasetofspecicinstructions
that you should follow. You can either select immediate
delivery, or delete the message.
Notes on Making Messages for Future Delivery
When scheduling a Future Delivery message, you should note the
following details.
• If you are sending the message to a Group List, the message will
be sent to the list of subscribers as it stood when message was
scheduled. If you subsequently make changes to the members
of that group list, the message will still be delivered to the
original members of that group, even if you have deleted or
added members.
If you do make changes to a group list for which you have a
future delivery message scheduled, you should edit that
message by following the instructions in the section for
Checking your Future Delivery Messages.
• If the recipient of the message is in a different time zone, note
that the message is scheduled according to the local time for
your account.
• It is possible to select a time that is omitted because of the start
of Daylight Savings time. If this happens, the message will be
delivered at the start of the following hour, meaning the
message is delayed at most by one hour.
Checking Your Future Delivery Messages
When you sign into your Mailbox, you will hear a message if you have
scheduled any messages for Future Delivery still awaiting delivery.
If you want to make any changes to the delivery options for these
messages, listen to your messages by pressing 1, and then, to review
your Future Delivery messages, press 9.
1. Youwillrsthearanannouncementstatingthenumberof
messages you have pending for Future Delivery.
2. For each message, in order of scheduled times for delivery, you will
hear the message header. The message header includes the time
and date that the message is scheduled for delivery, the recipients,
andsettingsforanydeliveryreportsandurgencyags.
3. You have the following options when a message header is read out.
• To select the message for editing, press 1.
• To delete the message, press 2.
• The message is deleted and you move on to the
next message.
• If you change your mind, you can get the message back
 (withinthesamecall)byfollowingtheinstructionsinthe 
section for Managing Erased Messages.
• To skip to the next message, press 9.
• To return to the Review Messages Menu without making any
changes, press *.
Editing a Message Pending Future Delivery
Once you have selected the message you had scheduled for Future
Delivery, you are offered the following options.
• To reschedule the message, press 1. You are then taken to the
Future Delivery Menu.
• To re-record the content of the message, press 2.
• Record your new message and press #whenyouarenished.
  • Whenyouhavenishedre-recordingthemessage,you
return to the Edit Future Delivery Message Menu.
• To change other delivery options for this message, press 3.
• To switch whether or not the message is marked as urgent,
press 3. Marking your message urgent ensures the recipient
hears that message before any other non-urgent messages –
even if your message was sent after those non-urgent messages.
• To switch whether the message is marked as private or not,
press 4. Marking your message private will prevent the
recipient from forwarding your message to anyone else.
• To switch whether or not you request a delivery report,
press 5.
• To switch whether or not you request a report when the
message has been read, press 6.
• To save current changes, press 4.
• To select a different message, press *.
Greetings Menu
Your greeting is the message played to callers when they reach your
voice mail. You can choose from a selection of different greetings, as
detailed in the following list.
• Your personal greeting is your normal message. You recorded
your personal greeting when you set up your account.
• If you do not want to use a personal greeting, you can choose a
system greeting instead.
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• A busy greeting plays when your phone is already in use when
the caller tries to call you.
 • Ifyouhaveagrouporfamilyaccount(asingleaccountbutwith
Sub-Mailboxeswithinit),youcansetdifferentgreetingsfor
each Sub-Mailbox or a single greeting that is played to callers
whichever member of the group they call.
To work with your greetings, press 3from the Main Menu. When
you enter this menu you will hear an announcement stating what
greeting you are currently using, and whether or not you are
accepting messages.
About Recording Greetings
Whichever of your greetings you work with, the way you record and
review it is the same.
Recording a Greeting for the First Time
Thersttimeyouselectanytypeofgreeting,youwillbeaskedto
record a message. This automatic recording happens whenever you
enter a Greeting Menu and you do not already have a recorded
message for that type of greeting.
An announcement will prompt you to record your new greeting
message.
1. Record your new greeting, pressing #whennished.
2. An announcement then plays back your recording.
• To use your new recording, press 1.
• To re-record it, press 2.
• To exit without saving any changes, press 3.
3. You are then taken to the normal menu for managing this type
of greeting.
Changing a Greeting
Whenever the Windstream Voice Mail system asks you to re-record a
greeting, you will hear the following prompts.
1. An announcement asks you to record the new greeting and to
press #whenyouarenished.
 • Youmayalsohearawarning(eitherabeeporasystem
announcement)asyouapproachthemaximumlengthfor
a greeting.
2. Your recording is then played back for you to review.
• To accept the new greeting, press 1.
• To re-record it, press 2.
• To exit without saving, press 3. This will leave you using the
greeting message that was in place before you attempted to
re-record it.
Managing Your Personal Greeting
Your personal greeting is a message that you will have recorded when
you set up your Voice Mail account. It is played to callers when they
reach your voice mail.
If you do not want to use a personal greeting, you can use a system-generated
greeting or recorded-name greeting.
To change your personal greeting, press 1from the Greetings Menu.
• An announcement plays back your current personal greeting.
• To re-record your personal greeting, press 1.
• To exit without making any changes, press *.
Managing Your System-Generated Greetings
and Name Recording
Rather than using a personal greeting, you can use one of
Windstream’s system-generated greetings. Optionally, to help
callers determine that they have reached the right account, the
system-generated greetings can include a recording of your name.
To set up your system-generated greetings and name recording,
press 3from the Greetings Menu.
• An announcement states the type of greeting you are
currently using.
• To select the type of and to activate system-generated
greetings, press 1.
• To review or re-record your recorded name, press 2.
To Use a System-Generated Greeting
An announcement states the current greeting that you are using.
• If you are currently using a personal greeting and want to use
asystem-generatedgreeting,youmustrstpress1to
conrmthatyouwanttoselectasystem-generatedgreeting
instead. The system initially chooses a system-generated
greeting that includes your recorded name.
 • Afterconrming,orifyouarealreadyusingasystem-
generated greeting, you are offered the following options.
• To use a greeting that includes your recorded name,
press 1.
• To use a greeting that includes your number, press 2.
• To use a greeting that does not include your name or
your number, press 3.
• To review or re-record your recorded name, press 4.
• In each case above, an announcement plays the new greeting.
• To select and use this greeting, press 1.
• To change your mind and select a different greeting,
press 2.
To Review or Re-record Your Spoken Name
An announcement plays your current recorded name.
• To re-record it, press 1.
1. Record your new name, pressing #whennished.
2. An announcement plays back your recording.
• To accept it, press 1.
• To re-record it, press 2.
• To exit without saving your any changes, press 3.
• To exit to the previous menu, press *.
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Changing Your Mailbox Settings
The Mailbox Settings Menu allows you to change your Mailbox
settings, such as your PIN, and other options that help you save time
while using the Windstream Voice Mail system.
You can reach the Mailbox Settings Menu by pressing 4from the Main
Menu. From this menu, you can:
• Create and manage your group lists.
• Manage your hands-free and timesaver options.
• Change your security settings.
• Work with your group Mailbox settings.
Each option is described in its own section below.
Creating and Managing Your Group Lists
If you regularly need to send messages to a group of contacts, rather
than entering each number in turn every time, Windstream allows you
to set up a group list that contains all these numbers. You can start a
list,recordanameforthelist(forexample“salesteam”,or“group
leaders”)andthenaddnumberstoit.Then,whenyouwanttosenda
message, you only need to enter the group list number.
You can even add existing group lists to a new group list – for example
to include the sales team, engineering team and maintenance team in
a single group list.
To manage your group lists, press 1from the Mailbox Settings Menu.
From the Group Lists Menu, you can:
• Add a new group list.
• Edit an existing group list.
• Review existing group lists.
Adding New Group Lists
If you want to create a new group list, press 1from the Group
List Menu.
1. Enteranumber(from1-99)forthenewgrouplist,followedby#.
• If you have entered an available number, you hear a message
stating the number of the group list you have chosen.
• To accept the number, press 1.
• To select another number, press 2.
• If the number is already in use, you hear a message telling you
so, and you are prompted to enter a new number.
2. After the tone plays, record a name for the new group list, and then
press #. The name you have recorded plays back to you.
• To save the name, press 1.
• To record a new name, press 2.
• To continue without saving, press 3. This will leave the group
list without a recorded name and continue to the next step. You
can record a name for this group list later.
3. You can now add members to your group list. Enter either a
subscriber’s 10-digit telephone number, or the number of another
group list, and then press #.
 • Ifyouchoseanumberofagroupaccount(asingleaccountwith
anumberofmembers),youareaskedtoselectwhichmember
ofthatgroupyouwanttoaddtoyourgrouplist(thelistof
contactnumbers).
• The spoken name of the person or group list that you have
chosen then plays. To add the person or group list to your new
group list, press 1.
• To cancel adding that person or list, press *.
4. When you have added the group list or subscriber, you are then
taken into the Edit Group List Menu at the point where the options
available are played.
Editing Existing Group Lists
If you want to edit your existing group lists, press 2from the Group
List Menu.
1. Enter the number of the group list you want to edit, and then
press #. If you are not sure of the number of the group list you
want to change, you can review your group lists as described in the
Reviewing Existing Group Lists section.
2. If you change your mind and you want to keep the group list as it
is, press *. Otherwise, you can then select from the following
options, each detailed in the following sections.
• To add members to the group list, press 1.
• To remove members from the group list, press 2.
• To delete the group list, press 3.
• To play the list of members, press 4.
• To record a new name for the group list, press 5.
• To exit, press *. This saves any changes you have made and
nisheseditingthisgrouplist.
Adding New Members to the Group List
To add members to the group list, press 1.
1. Enter the number of another group list or the subscriber’s 10-digit
telephone number that you want to add to your new group list,
and then press #.
2. The spoken name of the person or group list that you have
chosen plays.
• To add the person or group list, press 1.
• To change the number you entered, press *. You are prompted
to enter a different number.
• To cancel adding a new member altogether, press **.
3. Whenyouhavenished,youarereturnedtotheEditingGroup
Lists Menu.
Removing Members from the Group List
To remove members from the group list, press 2.
1. Therstmember’sspokennameplays.
• To remove the member, press 1.
• To keep the member and go on to the next member, press #.
 • Tonishremovingmembers,press*.
2. Whenyouhavenishedremovingmembers,youreturntothe
Editing Group Lists Menu.
Deleting the Group List
To delete the group list, press 3.
 • Youareaskedtoconrmthatyouwanttodeletethegrouplist.
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• To switch this setting for voice mails, press 1.
• To exit without making any changes, press *.
2. After you have chosen an option:
• An announcement states the new Autoplay setting.
  • Toconrmthechange,press1.
• To return to the Autoplay Settings Menu without saving your
changes, press *.
3. Once you have made your changes, you are then returned to the
Hands-Free Menu.
Changing the Play Back of Message Headers and Bodies
The time and date of each message is always recorded when someone
leaves a message for you. This information is called the message
header. You can choose whether the message header is played before
each message.
If you wish, you can also prevent the content of your messages from
being played automatically. This content is called the message body.
From the Hands-Free and Timesaver Menu, to change whether or
not the message headers or bodies are played for your voice mails,
press 3.
An announcement states whether the message header or body is set
to play.
• To switch the playback of the message headers on or off,
press 1.
  • Anannouncementasksyoutoconrmthechange.
  • Toconrm,press1.
• To change your mind, press *.
• To switch the playback of the message body on or off, press 2.
  • Anannouncementasksyoutoconrmthechange.
  • Toconrm,press1.
• To change your mind, press *.
• You are then returned to the Hands-Free and Timesaver
Settings Menu.
You cannot turn off both the playback of message headers and message bodies.
If you turn off the playback of one, the Windstream Voice Mail system will
automatically enable the other.
Managing Your Security Options
To change the security features of your account, press 3from the
Mailbox Settings Menu. From the Security Options Menu, you can:
• Change your PIN.
• Activate or deactivate the fast login feature.
Changing Your PIN
If you want to change your PIN, press 1from the Security
Options Menu.
1. At the prompt, using your telephone keypad, enter a new PIN, then
press #.
2. At the next prompt, re-enter your new PIN, then press #.
3. You return to the Security Options Menu.
• To permanently delete the group list, press 1.
• The group is deleted, and you return to the Group List Menu.
• To cancel this option and keep the group list, press *.
• You return to the group list’s options.
Hearing the Members of the Group List
To hear the members of the group list, press 4.
• The members’ spoken names play in order, and you return to the
Editing Group Lists Menu.
Recording a Name for the Group List
To record a new name for the group list, press 5.
1. After the tone plays, record a name for the new group list, then
press #. The name you have recorded plays back to you.
• To save the name, press 1.
• To cancel the recording and record a new name, press 2.
• To cancel the recording, keep the old recorded name, and return
to the Editing Group Lists Menu, press 3.
Reviewing Existing Group Lists
If you want to review your group lists, press 3from the Group
List Menu.
1. A message tells you how many group lists you currently have set up.
2. Each group list is read out in turn.
• To select this group list, press 1. You are then taken to the Edit
Group Lists Menu
• To move on to the next list, press #.
• To return to the Group Lists Menu, press *.
Hands-Free and Timesaver Menu
Using Windstream’s Hands-Free and Timesaver options, you can make
the most of your time by changing what parts of a message are played
back to you, or make using hands-free navigation easier.
To manage your hands-free and timesaver settings, press 2from the
Mailbox Settings Menu. From the Hands-Free and Timesaver Menu,
you can:
• Change your Autoplay settings.
• Change how urgent messages are played.
• Change how voice mail messages are played.
Changing Your Autoplay Settings for Messages
By default, your account is set to play the Main Menu after you log on.
Autoplay allows you instead to go directly to your messages as soon as
you enter your Mailbox. It is described as a hands-free feature, because
you do not have to press any buttons to hear your messages.
From the Hands-Free and Timesaver Menu:
• If you want to change the Autoplay settings of your standard
messages, press 1.
• If you want to change the Autoplay setting of your urgent
messages, press 2.
In each of the cases above the following options are then played.
1. An announcement states whether or not your voice mail messages
are automatically played when you log in.
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• An announcement plays your current group greeting.
• To re-record it, press 1.
Remember that your new group greeting should name your
group members, and explain which buttons to press to reach
their Mailboxes.
• To leave the group greeting as it was played to you, press 2.
• To return to the previous menu without making any changes,
press *.
Setting All Additional Numbers to Use the Primary Greeting
Note that this option is only available if at least one additional number is using
its own greetings. The default behavior is for them to use the same greeting as
theprimaryline,sothisoptionwillnotbeavailableatrst.
To set all of your additional phones to use the same greeting message
asyourprimaryphone,youmustrstlogontotheWindstreamVoice
Mail system from your primary phone. Then:
1. To alter your shared greeting settings, press 7from within the
Greetings Option Menu.
2. You will hear an announcement asking you whether you want all
your additional lines to use the primary phone’s greeting.
• To accept, press 7.
• To leave those additional numbers using their own greetings,
press *to exit to the previous menu.
Secondary Sub-Mailbox Set-Up
ThersttimeyouaccessyourVoiceMailservice,youmustcallintothe
Windstream Voice Mail system from your own telephone.
1. Dial your Voice Mail access number.
2. If the system prompts you for your Mailbox number, enter the
10-digit telephone number for the main Mailbox.
3. If the Greeting plays, interrupt the Greeting by pressing 0,
followed by *.
4. When asked, “Who do you want to log in as?”, press 0.
5. When the system prompts you for a PIN, enter the default PIN
followed by #.
6. The system will alert you of any new messages and then prompt
youforyourrstcommand.
Changing Your Secondary Sub-Mailbox PIN
ThersttimeyouaccessyourSub-Mailbox,youwillbepromptedto
set up a new PIN. A prompt asks to you enter a new PIN, and explains
the length of PIN allowed by the Windstream Voice Mail system.
1. Enter a new PIN, pressing #whennished.
2. ConrmthenewPINbyre-enteringitandpressing#whennished.
Logging In to Your Secondary Sub-Mailbox
When you have successfully established your Voice Mailbox service,
you can access your Voice Mailbox, using your Voice Mailbox access
number and personal Password, from any touch-tone phone location.
1. Dial your Voice Mail access number.
2. If the system prompts you for your Mailbox number, enter the
10-digit telephone number for the main Mailbox.
3. If the Greeting plays, interrupt the Greeting by pressing *.
Using the Fast Login Feature
When you log into your account from another phone, such as a hotel
phone or public payphone, you are asked to enter your telephone number
and PIN. By default, if you are dialing in from the phone with which the
account is associated, you do not have to enter the 10-digit telephone
number before entering your PIN. This feature is known as Fast Login.
If you prefer, you can set your account such that you must always enter
the 10-digit telephone number, no matter which phone you are using.
To change whether or not you use the Fast Login feature, press 2from
the Security Options Menu.
1. An announcement states whether or not Fast Login is active.
• To switch the setting, press 1.
• To keep the setting as it is, press *.
2. Once complete, you return to the Security Options Menu.
Group and Sub-Mailbox Settings
Additional charges apply for group or family account Sub-Mailboxes. Contact a
Windstream representative for additional information and pricing.
A group account allows you to have a number of Sub-Mailboxes, all
part of a single account.
 • Insomecases(especiallyforbusinessusers)eachmemberof
the group can have their own Mailbox number.
 • Otherwise(especiallyforfamilygroups),thereisonlyasingle
access number. When a caller rings that number, they are
presented with a menu asking them to select who they would
like to leave a message for.
Each secondary Sub-Mailbox has a Mailbox number. After dialing your
line, a caller must press this number to be connected to the secondary
Sub-Mailbox(unlessyouraccountissetuptoallowseparatetelephone
numbersforeachMailbox).
All group accounts have a primary subscriber, and a number of
secondary subscribers. The primary subscriber can change a number
of settings on behalf of the whole group, while secondary subscribers
can change settings applicable to their own Mailbox.
If you are the primary subscriber, you can change the Group Greeting
for your Mailbox. This is the message that plays when a caller reaches
your group Mailbox, and explains which button to press on their
phone to reach the required group member’s Mailbox.
Note that you can only change a group greeting if you have fewer than nine
members in your group account. If your group account is larger than this, contact
a Windstream representative for additional information and for assistance.
To manage your group greeting, press 4from the Greetings Menu.
• An announcement states whether or not your group greeting
is active.
• To change whether or not you use your group greeting, press 1.
If you turn your group greeting off, callers cannot access group
members’ Mailboxes by dialing the primary number. Instead,
they are sent directly to the primary subscriber’s voice mail.
• To review or re-record your group greeting, press 2.
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To toggle whether or not unread messages in your secondary
Sub-Mailboxes are announced, press 5from the Group Mailbox
Settings Menu.
• An announcement states your new setting, and you are
returned to the start of the Group Mailbox Settings Menu.
Managing Group or Family Account Sub-Mailbox
Greetings
Group or family account Sub-Mailboxes are an advanced Voice Mail service and
are available for additional charge. Contact a Windstream representative for
additional information and pricing.
A group account allows you to have a number of Mailboxes, all part of
a single account.
Helpful Hints
The Helpful Hints Menu tells you about many of the features of the
Windstream Voice Mail system, and the keys you can use to move
around within it.
The menu is broken up into a number of sections. You can move around
the Helpful Hints Menu in the following way:
1. Enter the Helpful Hints Menu by pressing 0from the Main Menu
or while retrieving your messages.
2. To step forward one hint, press #.
3. Toreturntothersthint,press1.
4. To return to the Mailbox Settings Menu, press *.
The hints that you can listen to are as follows:
 • Usingthepound(#)key.
 • Usingthestar(*)key.
• Using the playback cueing option keys and timesaver options.
• Changing the playback volume of voice messages.
• Changing the speed of message playback.
• Replying to, forwarding and sending messages.
4. EnteryourSub-Mailboxnumber(example:Press1fortherst
Sub-Mailbox, press 2forthesecondSub-Mailbox,etc.).
5. Enter your personal PIN when prompted, followed by #.
6. The system will alert you of any new messages and then prompt
youforyourrstcommand.
Working with Secondary Sub-Mailboxes
To work with your secondary Sub-Mailboxes, press 4from the Mailbox
Settings Menu.
From the Group Mailbox Menu you can:
• Enable a secondary Sub-Mailbox.
• Disable a secondary Sub-Mailbox.
• Toggle the summary settings of the secondary Sub-Mailboxes.
Enabling a Secondary Sub-Mailbox
The option described here is for re-enabling a Mailbox you have
previously disabled. To enable a secondary Sub-Mailbox, press 1from
the Group Mailbox Settings Menu.
1. An announcement states the total number of Sub-Mailboxes
waiting to be enabled, and then reads out each available number
in turn.
• To select a number, press 1.
• To move to the next number, press #
• To exit without making any changes, press *.
2. Once you have selected a number, an announcement states the
number you have selected.
• To enable the selected number, press 1.
• To continue to the next number without making any changes,
press 2.
• To exit the menu without making any changes, press *.
Disabling a Secondary Sub-Mailbox
You can prevent a secondary Sub-Mailbox from receiving voice mails
by disabling it. This way you can temporarily pause a Mailbox, for
example if a family member is away from home. Existing messages and
settings are stored, but new messages are not accepted.
To disable a secondary Sub-Mailbox, press 2from the Group Mailbox
Settings Menu.
1. An announcement states the total number of Mailboxes and then
reads out each Mailbox number in turn.
• To select a number, press 1.
• To move to the next number, press #
• To exit without making any changes, press *.
2. Once you have selected a number, an announcement states the
number you have selected.
• To disable the selected number, press 1.
• To continue to the next number without making any changes,
press 2.
• To exit the menu without making any changes, press *.
Toggling the Summary Settings of Secondary Sub-Mailboxes
If you are the primary subscriber and your account allows it, you can
hear a list of the number of unread messages in your account’s
secondary Sub-Mailboxes every time you log in to your account.
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USER GUIDE
This chapter details the features that are available to Voicemail
subscribers using the Kinetic Voice Manager
1.0 Kinetic Voice Manager Common Items
The Kinetic Voice Manager has several buttons on it that are
present whichever screen you are on. In top right corner, a drop
down menu for Help, Refresh and Logout will always appear.
Depending on your Voicemail subscription, you may not see all
these options.
Logout.
To log out of your current Kinetic Voice Manager session.
Refresh.
To refresh the details shown on the current page. For example,
when you are looking at your messages this will check whether
there are any new ones.
Help.
Click to bring up the help information for the current screen.
1.1 Logging In
To log in, follow these steps:
01 Open a browser and point it at https://voice.windstream.net
Figure 1. Kinetic Voice Manager Log In Screen
02 Enter your phone number and password and click Login.
03 Once you are at the Kinetic Voice Manger, you can begin with the
CommPortal Setup Wizard
04 Follow Welcome screen instructions and click Next.
05Fillinoldpassword,newpasswordandconrmnewpassword
and click Next.
06SelectanewVoicemailPin(mustbeatleast6digits,hoverover“?”
forcompletecriteria)clickNext.
07 Record your name and record your greeting then choose next or
to skip this step just click Next.
08 Click Finish to start using CommPortal.
To logout select the drop down at customers name. Choose Logout.
2.0 Home Dashboard
The Dashboard is the initial screen that most users will see when
theyrstlogintoKineticVoiceManagerTheDashboardprovidesa
quick view of the most common Kinetic Voice Manager functions at a
glance.
• A count of voicemail messages and calls in mailbox, with an
indication of how many are new
• Contact list, for quick access to names and telephone numbers.
• A summary of the current settings for frequently-used services.
Figure 2. Home Dashboard Screen
Each of these functions is displayed in its own area of the screen, and
you can click on the links for more details or to modify the settings.
Manyuserswillndtheycanaccessallthefunctionsrequiredfor
everyday use simply by using the information and links displayed on
the Dashboard. The tabs across the top of the Dashboard provide
access to more detailed information and settings.
2.1 Messages and Calls
The Dashboard provides an instant check of whether there are any
new(unheard)voicemailmessages.Italsodisplaysthetotalnumber
of voice messages currently held in your mailbox. A single click on
the voice messages takes you to the Messages and Calls display for
access to all these messages.
2.2 Contacts
The Dashboard provides quick access to your Contact List – the
address book of known callers’ names and telephone numbers. For
each contact, the display shows the contact’s name, organization
name,anduptothreedifferenttelephonenumbers(home,ofce
andmobile).YoucanaddoreditentriesinthislistusingtheContacts
tab.
2.3 Summary of Configured Services
The Dashboard shows a summary of the settings for some important
call services.
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3.0 Messages And Calls Tab
The Messages and Calls tab provides access to:
• Voicemail messages.
3.1 Messages
All of your voicemail messages are displayed in a list within the
KineticVoiceManager.Additionally,anysystemmessages(for
example delivery reports, read reports and indications that you
havemissedareminder)arealsodisplayedinthislist.Usingthis
display, you can:
•Listentoaspecicvoicemailbyclickingontheentryinthelist
–withnoneedtolistentoallmessagestondtherelevantone,as
you would in a telephone user interface
• Read your voicemail instead of listening to it.
• Use the Voicemail Player to play voicemail messages, as described
below
• From the menu in right corner, see whether
• replay to a message
• mark as heard
• forward as Email
• forward as Voicemail
• Delete messages when they are no longer required
• Save a message to your computer
• View Missed, Dialed, Received, Rejected and Deleted
calls or messages
• Hover your mouse over the number with the hyperlink
and click to add a contact:
• Add the sender to the Contact List
• Dial the telephone
Messages marked with the private icon cannot be forwarded to
another recipient.
3.2 The Voicemail Player
You can click on the icon alongside any of your messages to
launch the Voicemail Player.
Figure 3. Voicemail Player
Information about the selected message will be displayed, and you
can then listen to the message by clicking on the Play button, and
adjust the volume of the playback using the slider.
You can click on the or icons to move to the previous or next
message in your mailbox, without having to return to the Messages
and Calls screen.
3.3 Voicemail Reply And Voicemail Composer Pop-Ups
The Reply to Voicemail pop-up illustrated below appears when you
click on the icon alongside a voicemail message, and select the
Reply menu option.
Figure 4. Reply To Voicemail
You can use this to:
• Record a reply to this voicemail
• Send it to one or more other Voicemail users
• Optionally mark the message urgent and/or private
• Listen to the original voicemail and then reply when you are
nishedrecorded.
The telephone number of the original sender will automatically be
lledinwhenthepop-upopens,butyouareabletochangethisor
add other recipients. Multiple recipients should be entered
with “;” separators.
TheToeldusesanauto-completefunction,whichprovidesalistof
suggestions with phone numbers retrieved from your Contacts list.
Alternatively,clickingonthedownwardarrowalongsidethiseld
displays your entire Contact List, from which you can select one or
more recipients.
Alternatively, if you want to record a completely new voicemail, you
should select the New Voicemail button at the foot of the screen to
launch the Voicemail Composer pop-up. This will allow you to record
a new voicemail and is very similar to the Reply to Voicemail pop-up
shown.
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3.4 Forwarding Voicemails As E-mails
The Voicemail Forwarding pop-up appears when you select the
Forward as E-mail menu option after clicking the icon alongside a
selected voicemail.
Figure 5. Voicemail Forwarding Pop-Up
•Youcantypeintherequirede-mailaddress(es)intheTo,CcandBcc
elds,separatedbyasemicolon(“;”)ifthereismorethanone
recipient.
•Alternatively,youcanentersometextintheseelds–forexample
therstnameoftherecipient
– to display a list of possible matches from the Contacts List that
can then be selected and automatically added. Clicking on the
downwardarrowalongsidetheseeldsdisplaysyourentire
Contact List, from which you can select one or more recipients.
• The source e-mail address is always set to an e-mail address
containing your telephone number. This cannot be changed and is
not displayed. The Reply-To address is always set to a “no-reply”
address at the Windstream domain.
•TheSubjectelddefaultstothatshownabove,butyoucanedit
this if you wish.
• A voicemail is always forwarded by e-mail as a .wav attachment.
•Youcantypeamessagefortherecipient(s)inthee-mailbody.
3.5 Forwarding Voicemails As Voicemails
The Forward as Voicemail pop-up appears when you select the
Forward as Voicemail menu option after clicking the icon alongside
a selected voicemail.
• As with the other forwarding options, you can select one or more
recipients, mark the message urgent or private.
• You can also record an introduction that will be played before the
original voicemail, or listen again to the original voicemail.
Figure 6. Forward Voicemail as Voicemail Pop-up
4.0 Contacts Tab
Contact lists allow you to associate the name and details of a caller
withoneormoretelephonenumbers(suchashome,ofceand
cellphonenumbers).Youcanalsorecordpostalande-mailaddresses
for your contacts.
The interface includes a powerful search facility, allowing you to
look up a contact by name, organization name, telephone number or
address.
Figure 7. Kinetic Voice Manager Contact List Display
As well as being useful simply as a way of storing and retrieving
contact details, Contact Lists enhance other services within Kinetic
Voice Manager
• The Messages and Calls tab makes use of the contact list to display
the names of callers rather than just their telephone numbers.
• The auto-complete function provides a list of suggestions retrieved
fromthecontactlistwhenyouenterdatainaTo,CcorBcceld,
while sending messages to other Voicemail users.
• Search Contacts by Groups.
4.1 Import And Export
Youcandownloadyourcontactstoacommaseparatedvaluele,
for use outside Kinetic Voice Manager by pressing the Export All
button.YoucanselecttheformatofCSVleyouwanttocreatefrom
Outlook/Outlook Express compatible, Windows Contact on Vista
and Native Format.
Figure 8. Export Pop-up
YoucanalsouploadalecontainingcontactsintoKineticVoice
Manager.
•Beforetheimportstarts,theVoicemailplatformwillcheckthele
issuitableforupload.ThelemustusetheWindowscomma
separatedvariableformat(CSV)andcontainasuitableheaderline
that describes the column contents for each contact. A maximum
of1000contactscanbeincludedinthisle.
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5.2 Premium Call Forwarding
The Premium Call Forwarding service allows you to set up rules so that
adenedsequenceofadditionallocaltoll-freetelephonenumbersare
rung when you receive an incoming call but do not answer your
primary line.
Figure 11 shows the Forwarding tabs, where you can manage how your
calls should forward .
Figure 11. Forwarding Display
The Forwarding tab allows you to
• Immediately forward you calls
• Forward calls if you do not answer within a certain period of time
•Forwardcallsifyourphoneisunavailable(e.g.itisunpluggedorloses
power).
• Forward Calls immediately if they are from selected callers
• Manage your forwarding destinations
As with many of the Kinetic Voice Manager screens, you must press
Apply for any changes to take effect. You will see a warning message if
you navigate away from the screen without doing this.
Figure 12. Shows the SimRing tabs, where you can allow calls to
simultaneously ring a number of phone numbers.
Figure 12. SimRing Display
Figure 9. Import Pop-up
4.2 Contact Groups
You can also use your Contact Lists to set up groups of contacts, by
clicking on the New Group button at the foot of the Contact Lists
screen.
• You will be prompted to give the new Group a name and a two-
digit numeric telephone ID.
• All the entries on your Contact List will also be displayed, and you
can use the checkboxes to select the people or Groups who
should be members of this Group.
• Contacts can be members of more than one Group, and a Group
can also be a member of another Group.
GroupsareshowninboldtypeintheContactslist,identiedbythe
icon. The details and membership of your Groups can
subsequently be edited or deleted by clicking on the Group entry in
the Contact List.
You can use these Contact Groups to address a single message to
several subscribers, using Kinetic Voice Manager. You can also use
these Groups when setting up rules for call handling using the
Incoming Call Manager.
5.0 Phone Status
The Phone Status allows you to access your call history and
manage your calling feature settings.
5.1 Phone Status
The Phone Status screen allows you to manage how incoming calls
are handled. It provides a single management interface for all the
services affecting incoming calls that you are subscribed to, so you
can easily see which services are active and how they interact.
The tabs displayed on the Phone Status screen will vary according
to which services you have subscribed to.
Figure 10. Kinetic Voice Manager Call Manager Display
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Figure 13. Shows the Screening tabs, where you can set your phone
screen calls. Those features are Selective Acceptance, Selective
Rejection, Anonymous Rejection and Priority Call.
Figure 13. Screening Display
The Screening tab allows you to
• Only accept calls if they are from the selected Callers.
• Reject calls if they aer from selected Callers.
• Reject all calls from anonymous Callers
• Make calls ring distinctively if they are from selected callers
6.0 Your Services
The Your Services tab provides access to various pages, giving details
of Call Service settings you are unlikely to change regularly. These
include,forexample,securityoptions(passwordandPIN),messaging
options, downloads etc.
Figure 14. Your Services
6.1 Call Settings Tab
The Settings tab, shown below, allows you to change the general
settings for your account.
Figure 15. Call Settings
6.2 Messaging Settings
WhenyouusetheVoicemailandUniedMessagingservices,youcan
use the various tabs below the Messaging page to access settings for
these messages.
Figure 16. Messaging Settings
•Tocongureauto-forwardforallvoicemailmessagestoaspecied
e-mail address by
• Turning on the feature
• Supplying the e-mail address
• Choosing whether to leave the original forwarded
voicemail in your Inbox
• Choosing whether to include action links in the outgoing
message.
•Congurehowyouaccessyoumailbox
• Enabling or disabling fast login
• Set your voicemail is played back
• Details and Messages
• Message Only
• Details Only
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Figure 18. Voice Manager Assistant
In order to download the software to your computer you would click
on
this will start the download process.
Contact Us
We are happy to provide you with support and assistance for all your
Voice Mail needs. Visit us at windstream.com.
Note: If you uncheck the Fast Login box the voicemail system will not
recognize you when you call from your telephone number to check
messages. The system will then prompt you to enter your 10 digit
mailbox number.
Finally, you can use the Voicemail Greetings to:
•Select your t greeting
• Personal greeting
• System greeting
• System greeting with Number
• System greeting with Name
6.3 Notifications
When using the Voicemail services, you can set up to receive email
noticationswhenanewmessageisreceived.arrives.
Figure17.Notications
7.0 Security & Support
Thru Voice Manger you have the option to Change your Password
and/or Voicemail PIN without having to dial your voicemail access
number. Also there is a link that provides additional information on
the features you manage through Voice Manager.
7.1 Security
Select which Password or PIN you need to change
• Change your Password to Voice Manager
• Change your PIN to Voicemail
7.2 Support
Under Support you will have access to additional information about
your features and also have the ability to download a desktop
version of Kinetic Voice Manager called Voice Manager Assistant.
Voice Manager Assistant Assistant is a desktop version to Voice
Manager. You will be able to assess the same features plus have the
ability to you telephone number to DO NOT DISTURB.
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