WoodTel DialMate CM 1003 User manual

DialMate®
User’s Manual
CM 1003
WoodTel

OWNER’S RECORD i
I. OWNER’S RECORD
The model and serial numbers are located on the bottom of the equipment.
Record these numbers in the spaces provided below.
Refer to these numbers whenever you call upon your dealer regarding this
product.
Model No. CM 1003 Serial No.___________________
WARNING: To prevent fire or shock hazard, do not expose this
equipment to rain or moisture.
FCC PART 68 REGISTRATION
This equipment complies with Part 68 of the FCC rules. The FCC Part 68 label is
located on the bottom of the equipment. This label contains the FCC Registration
Number for this equipment. If requested, this information must be provided to your
telephone company.
The REN is useful to determine the quantity of devices you may connect to your
telephone line and still have all of those devices ring when your telephone number
is called. In most, but not all areas, the sum of the RENs of all devices connected
to one line should not exceed five (5.0). To be certain of the number of devices you
may connect to your line, as determined by the REN, you should contact your local
telephone company to determine the maximum REN for your calling area.
Connection to the telephone network should be made by using standard modular
telephone jacks, type RJ11C. The RJ11C plug and/or jacks used must comply with
FCC Part 68 rules.
If this telephone equipment causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of service may
be required. But if advance notice isn’t practical, the telephone company will notify
the customer as soon as possible. Also, you will be advised of your right to file a
complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations
or procedures that could affect the proper functioning of your equipment. If they
do, you will be notified in advance in order for you to make necessary
modifications to maintain uninterrupted service.
This equipment may not be used on coin service provided by the telephone
company. Connection to party lines is subject to state tariffs.
If trouble is experienced with this unit, please contact customer service at the
address and phone listed below. DO NOT DISASSEMBLE THIS EQUIPMENT. It
does not contain any user serviceable components. If the equipment is causing

OWNER’S RECORD ii
harm to the network, the telephone company may request that you disconnect this
equipment from the telephone network until the problem is resolved.
INTERFERENCE INFORMATION: PART 15 OF FCC RULES
Note: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Any changes or modifications not expressly approved by WoodTel,
Inc. could void the user’s authority to operate the equipment.
SPECIFICATIONS
•Single Line Call Back/Call Bridge/Call Forward/Call Transfer System
•Power Supply: 120VAC/12VDC/9VAC 50mAAdapter (provided)
•Connections: RJ11C Modular Jack
•Dimensions: 6 1/16” W x 4 1/4” L x 1 1/2” H Weight: Less than 1lb.
•Complies with Part 68 and Part 15 FCC Rules
SYSTEM REQUIREMENTS
•Telephone line at installation: Analog, tone and three-way
(conference)/transfer calling capable
•Telephone for on-site programming: Tone capable
•Telephone line at call back location: Analog or digital; pulse or tone capable
•Telephone at call back location: Tone capable or else use a pocket tone
dialer (available in most electronic stores).

TABLE OF CONTENTS iii
II. C O N T E N T S
I. OWNER’S RECORD .................................................................................................I
FCC PART 68 REGISTRATION.................................................................................I
INTERFERENCE INFORMATION: PART 15 OF FCC RULES.................................II
SPECIFICATIONS.....................................................................................................II
SYSTEM REQUIREMENTS......................................................................................II
II. C O N T E N T S .....................................................................................................III
III. OVERVIEW.............................................................................................................1
FEATURES/APPLICATIONS/BENEFITS..................................................................1
IV. ON-SITE PROGRAMMING....................................................................................4
ON-SITE PROGRAMMING SETUP ..........................................................................4
PROGRAMMING INSTRUCTIONS...........................................................................4
Program A: Setting the Security Code/PIN ...........................................................5
Program B: Setting the Call Back Number............................................................5
Program C: Enable/Disable Call Forward/Call Transfer; Set Number of Rings .....6
Program D: Setting the Call Forward/Transfer Number.........................................6
Program E: Enable Transfer/Three-way Switching................................................7
Program F: Recording a Greeting.........................................................................7
Program G: Setting the Call Length Timer............................................................8
Program H: Setting the Prefix and Suffix...............................................................8
Clearing the Prefix and Suffix.............................................................................9
Phone Card and Dial-Around Services.............................................................10
Program I: Setting the Flash Hook Duration........................................................10
V. SETUP FOR NORMAL USE .................................................................................11
CHECK YOUR EQUIPMENT...................................................................................11
MAKE THE CONNNECTIONS ................................................................................11
VI. REMOTE PROGRAMMING .................................................................................12
WHEN THE USER IS NOT AT THE CALL BACK NUMBER...................................12
WHEN THE USER IS AT THE CALL BACK NUMBER............................................12
VII. OPERATION .......................................................................................................14
CALL BACK.............................................................................................................14
How the Call Back Feature Works .......................................................................14
Call Back - Voice..................................................................................................14
Call Back - Cellular Phones .................................................................................17
Call Back - Facsimile (Fax)..................................................................................17
Call Back - Modem Operation..............................................................................18

TABLE OF CONTENTS iv
CALL FORWARD....................................................................................................19
Forward and Transfer...........................................................................................20
CALL BRIDGE.........................................................................................................21
Normal Call Bridge...............................................................................................21
Jumping to Call Bridge from Call Forward/Transfer..............................................22
TRANSFER SWITCHING MODE............................................................................23
CHANGING SWITCHING MODE............................................................................23
VOIP........................................................................................................................23
CALL RETURN........................................................................................................23
VIII. TROUBLESHOOTING .......................................................................................24
Unable to Program DialMate On-Site...................................................................24
DialMate Does Not Call Back...............................................................................24
DialMate Does Not Connect to Destination Number ............................................24
DialMate Disconnects Upon Entering the Security Code/PIN ..............................25
DialMate Does Not Call Forward/Transfer............................................................25
DialMate Does Not Connect During Modem Operation........................................25
The On-Site Telephone Used to Program DialMate Does Not Have a Dial Tone
and Does Not Receive Phone Calls.....................................................................25
IX. WARRANTY.........................................................................................................26
WHAT IS COVERED...............................................................................................26
What We Will Do..................................................................................................26
Limitations............................................................................................................26
What We Ask You to Do......................................................................................26
WHAT THIS WARRANTY DOES NOT COVER ......................................................27
YOUR AUTHORIZED DEALER IS ..........................................................................27

OVERVIEW 1
III. OVERVIEW
DialMate is an intelligent state-of-the-art call management system that, once
installed on an analog telephone line with three-way (conference)/transfer calling,
reverses, bridges and forwards/transfers calls, resulting in tremendous savings on
your phone bills.
DialMate is simple to use and does not require a computer or programming skills.
Because call charges are from DialMate’s location, you can take advantage of low
residential, business, cellular/mobile phone and Voice Over Internet Protocol
(VOIP) rates compared with rates of pay phones, calling cards, hotels and foreign
telephone companies.
The device is equipped with a voice chip that can record a greeting to get through
hotel and PBX operators or request callers to stay on the line while their calls are
being forwarded or transferred. This gives you the convenience and flexibility you
need to communicate wherever you may be. With DialMate, you can make free
calls from hotel rooms, pay phones, and cellular phones; completely bypass
foreign telephone companies’ long distance charges when calling from overseas
and take advantage of VOIP flat domestic and international rates. The CM1003
also has the unique capability of performing transfer switching during call back,
bridge and forward for services (PABX, Centrex and VOIP) that have the call
transfer feature.
FEATURES/APPLICATIONS/BENEFITS
•Can be used as a call back, call bridge, call forward or call transfer device
without a computer.
•If installed on a USA 800 number, the line can be used as a toll-free
international number. This will provide foreign companies/individuals with
virtual USA presence.
•Enables foreign (outside the USA) users to access USA 800 numbers
without assistance of an operator.
•Enables international user to take advantage of flat rates charged by
telephone companies/long distance carriers and VOIP providers in the United
States.
•Enables telecommuters to receive and transfer calls as if they were in the
office.
•Enables users to charge their personal calls to their home phone when at
work, and telecommuters to charge their business calls to their companies
when working at home.

OVERVIEW 2
•Enables users to make multiple calls without hanging up between calls. This
eliminates surcharges commonly levied by hotels and calling card
companies.
•The desired call back or call forward/transfer telephone numbers (up to 80
digits), as well as other functions, can be programmed on-site (locally) or
remotely over telephone/VOIP lines even when the user is not at the pre-
programmed number. This allows the user to have a roaming call back, call
forward or call transfer phone number.
•DialMate can be installed on any direct-dialed analog telephone line or PABX
extension.
•The call back/forward/transfer telephone number can reside in an operator-
assisted PBX (such as in hotels and companies where PBX extensions
cannot be dialed directly). A digital voice chip on the device can record a
message to get through operators or request callers to stay on the line while
their calls are being forwarded/transferred.
•Equipped with non-volatile memory, which is used to save all programmed
data. If the power goes off, saved information will not be lost.
•Programmable four-digit security code prevents unauthorized persons from
using or reprogramming the device.
•When used as a call forward/transfer device on their land-based telephone
lines, users can be reached wherever they may be, including hotels, mobile
phones, or even overseas (Note: phone companies do not forward calls to
international destinations).
•Takes advantage of free air time plans (incoming calls, calls to designated
numbers, etc.) offered by major cellular service providers, using the call
bridge and call back functions.
•Extends the range of cellular phone calls to international destinations without
modifying the user’s calling plan or obtaining special permission from the
cellular service provider.
•Saves on cellular directory assistance calls. Landline 411 calls are free or
much cheaper.
•Secures caller ID and location. The device’s phone number will appear on
the called party’s caller ID machine, not the number from where the user is
calling. This is very useful and most of the time a necessity for users
(especially security and law enforcement personnel) who don’t want to give
out their unlisted numbers or cellular phone numbers and location.
•Eliminates the telephone company’s monthly charges for call forward/transfer
services.

OVERVIEW 3
•A “must have” for telecommuters, importers, exporters, SOHOs, sales and
field service personnel, travelers, tourists, expatriates, embassy personnel,
armed services personnel, law enforcement agencies, cellular phone users,
multinational companies, students, or anybody away from their home or
office phone. In other words, don’t leave your phone without it!

ON-SITE PROGRAMMING 4
IV. ON-SITE PROGRAMMING
ON-SITE PROGRAMMING SETUP
Fig. 1 Connection diagram for on-site programming
⌦ LINE IN - Locate the telephone line that has “tone” and conference calling
capabilities and a telephone that is set to “tone”. Unplug the telephone
from the phone outlet modular wall jack or VOIPAnalog Telephone Adapter
(ATA). Locate the supplied modular telephone cord and plug one end into
the wall jack or ATA. Plug the other end of the cord into “Line In”.
⌦ PHONE - Use the telephone cord attached to the telephone and plug the
free end of the telephone cord into DialMate’s jack labeled, “Phone”.
⌦ 12VDC/9VAC - Plug the output of the supplied adapter into DialMate’s
power jack and then plug the adapter into a 120 VAC outlet that is not
connected to a wall switch.
PROGRAMMING INSTRUCTIONS
To enter programming mode, lift the handset of the telephone connected to
DialMate’s “Phone” jack (you will hear no dial tone) and press the “;” key. After
hearing two beeps, follow the appropriate programming instructions below.
Initiate programming instructions within 3 seconds of the 2-beep prompt.
Otherwise DialMate will go out of program mode in which case, you will have to
wait at least 10 seconds and then press “;” again to get another 2-beep prompt.
Three beeps confirm successful programming and two beeps prompt for the next
instruction.

ON-SITE PROGRAMMING 5
Programs A and B are mandatory for call back, call bridge and remote
access.
Program A: Setting the Security Code/PIN
STEPS USER DIALMATE
 press “5” M8
 wait for a beep 8
 enter a 4 digit code (e.g., “4609”) LNHQ8
 wait for the 2-beep confirmation/prompt for the next
instruction 8
PIN is set to ‘4609’
Notes:
−You can change the code remotely if you know the existing code.
−You cannot access and operate DialMate remotely if you forget your
security code. You will have to reprogram DialMate on-site for a new
code.
Program B: Setting the Call Back Number
STEPS USER DIALMATE
 press “*” B8
 wait for a beep 
 enter the call back phone number (e.g.,
“9 pause 14153550132”) Q;BILIMKM
MHIKJ
 wait for the 2-beep confirmation/prompt for
the next instruction 
During call back, DialMate will dial ‘9’, pause for 1.5 seconds and then dial ‘14153550132’.
Notes:
−To enter a “#” into the dial string (e.g., 14153550132#), dial “;;”.
−Enter the call back number exactly as if calling from DialMate’s phone
line.
−Enter “;B”where a pause is required. Each pause will cause a 1.5
second delay in the dialing sequence and will count as one digit.
−The call back number may be up to 80 digits long and can be any
combination of digits from “0” to “9” as well as “*” and “#”. This capability
enables you to program carrier, phone card, or dial-around access
numbers; PINs; etc., together with the call back number. Digit entries
should be timed with appropriate pauses (IP) to synchronize with the
system’s prompts.

ON-SITE PROGRAMMING 6
−To do an automatic call back for each caller, enter “P\_IPIPIP” as
the call back number. The device will call back the last caller that rang the
CM1003 once (for VOIP) or twice (for regular telephone lines) and then
hang up. This can only be done on lines that have the “Call Return”
feature. Note that the caller has to know the PIN to use the system.
Program C: Enable/Disable Call Forward/Transfer; Set Number of Rings
STEPS USER DIALMATE
 press “4” L8
 wait for the beep 8
 to enable, press any key (e.g., “1”) 1 to 10 times
corresponding to the desired number of rings
before DialMate answers
IIII8 call forward/
transfer is
enabled
 to disable, do not press any key 8 call forward/
transfer is
disabled
 wait for the 2-beep confirmation/prompt for the next
instruction 8
DialMate will answer and forward/transfer incoming calls on the 4th ring, if enabled
For call forward/transfer function to operate properly, make sure that any
answering machine, fax or modem connected to the same line is set to answer
after a higher number of rings. When call forward/transfer is enabled, record an 8-
second voice message (see Program F) telling the caller to stay on the line as it
takes a few seconds to forward/transfer the call.
Note: When a single ring (desired number of rings before DialMate answers) is
chosen to trigger call forward/transfer, the normal call back mode is disabled.
However, call back can still be initiated by entering “_” during the remote
programming mode (see “Remote Programming”).
Program D: Setting the Call Forward/Transfer Number
STEPS USER DIALMATE
 press “8” ^8
 wait for a beep 8
 enter the call forward/transfer number
(e.g., “9 pause 14153550132”) Q;BILIMK
MMHIKJ8
 wait for the 2-beep confirmation/prompt for
the next instruction 8
DialMate will forward/transfer the call to ‘9, pause for 1.5 seconds, 14153550132’.

ON-SITE PROGRAMMING 7
Notes:
−Enter the call forward/transfer number exactly as if calling from a
telephone connected to DialMate’s phone line.
−The call forward/transfer number may be up to 80 digits long and can be
any combination of digits from “0” to “9” as well as “*” and “#”.
Program E: Enable Transfer/Three-way Switching
DialMate can switch calls by means of three-way calling or blind transfer. During
three-way calling, DialMate stays with the call. Therefore, during call back or call
bridge, the caller after finishing their call can do sequential calling by entering
“I^” and waiting for the 2-beep prompt to make another call. During blind
transfer, DialMate will hang up after dialing the destination number and connect the
caller directly to the destination number. In order to transfer calls, the line must
have the call transfer feature such as in a Centrex, PABX, or VOIP. Although the
caller cannot do sequential calling, DialMate, after hanging up, is ready for the next
call. A number of transferred calls can be active at the same time. This is very
useful for family members/company employees who want to use the system
practically at the same time with minimum wait.
STEPS USER DIALMATE
 press “0” H8
 wait for three or four beeps 8
8
8
8
8

DialMate is
in transfer
mode

DialMate is
in 3-way
mode
 to toggle or change mode, press “0” again H8
Program F: Recording a Greeting
The greeting will be played back during call back and call forward/transfer
operations. However, during call forward/transfer, only the first half of the greeting
(first 8 seconds) will be played and the recording will not loop.
STEPS USER DIALMATE
 press “6” N8
 wait for a beep 
 begin speaking to record up to an 18-
second greeting records greeting
 beep marks end of recording 

ON-SITE PROGRAMMING 8
 listen to recorded greeting plays recording
 wait for the 2-beep confirmation/prompt
for the next instruction 
Below is an example of a greeting that can be used for both call forward/transfer
and call back operation. You should time the recording so that only the first
sentence of the greeting is heard during call forward/transfer. Spell the name
when the room or extension number is unknown.
Example of a greeting script:
“Mr./Ms.______ is away at the moment but please stay on the line while we
connect you to his/her other number. Operator, please connect this call to Mr./Ms.
_____, room/extension 1132. This message will be repeated, thank you.” (Spell the
name if room or extension is unknown).
Program G: Setting the Call Length Timer
When DialMate is in the three-way switching mode, it operates unattended and
there are cases where the telephone line is not disconnected even after the caller
hangs up. The call length timer assures that DialMate will disconnect
automatically at the pre-programmed time should the caller forget to turn it off
before hanging up. Allow enough time for fax or modem operations to finish as you
will not hear the disconnect warning beeps during these operations (see
“Operation” section). Choose option 5 (unlimited or no time out) cautiously.
STEPS USER DIALMATE
 press “3” K8
 wait for a beep 8
 select one from the ff.:
0 (approximately 5 minutes)
1 (approximately 10 minutes)
2 (approximately 20 minutes)
3 (approximately 30 minutes)
4 (approximately 60 minutes)
5 (unlimited or no time out)
H8
 wait for the 2-beep confirmation/prompt for the next
instruction 8
Call length timer set to 5 minutes. This is the default condition.
Program H: Setting the Prefix and Suffix
(Skip if not installing inside a PABX or not storing any prefix or suffix digits)
Three-way conference calling and Centrex services provided by telephone
companies require only two flash hooks to connect the calls. On PABX systems
however, conference calling is implemented by either using two outside lines
(PABX conference) or by using the three-way calling capability of just one outside

ON-SITE PROGRAMMING 9
line (PABX External Feature Access). For each method, PABX systems require a
number of digits to be entered aside from flash hooks to perform the conference
function. DialMate supports these PABXs by providing an option to dial a number
of digits after the first (Prefix) and second (Suffix) flash hooks. This way, DialMate
will work behind PABXs using either method. Check your PABX manual for the
correct dialing procedure.
STEPS USER DIALMATE
 press “2” J8
 wait for a beep 8
 Enter the PABX Prefix (e.g., “8 pause 9”). See
note ^;BQ8
 wait for a beep 8
 Enter the PABX Suffix (e.g. “7”). See note ]8
 wait for the 2-beep confirmation/prompt for the next
instruction 8
PABX prefix is now set to “8”,pause,”9”; PABX suffix is now set to “7”.
Note: Maximum digits for combined prefix and suffix is 48.
For example, using a single outside line with 3-way calling service, the PABX
requires that the digit “0” be entered after each flash hook in order to flash the
outside line:
 set the PABX Prefix to “0”, set the PABX Suffix to “0”
 to call phone number “988-9923” enter “Q^^QQJK;”
 after the 1st flash hook, DialMate will dial the PABX Prefix (“0”) to flash
the outside line, put the caller on hold and then get another dial tone
 DialMate will then pause for 3 seconds, then dial “_^^__XY”
 after the second flash hook, DialMate will dial the PABX Suffix (“0”) to
flash the outside line again and conference the calls
Make sure the PABX Prefix and Suffix are both clear if not installing
inside a PABX.
Clearing the Prefix and Suffix
STEPS USER DIALMATE
 press “2” J8
 wait for a beep 
 do not press any key
 wait for a beep 
 do not press any key
 wait for the 2-beep confirmation/prompt for the next
instruction 

ON-SITE PROGRAMMING 10
PABX Prefix and Suffix are now both clear. This is the default condition.
Phone Card and Dial-Around Services
DialMate enables you to use your USA phone cards or access other carriers to call
anywhere even from overseas. A phone card’s toll-free access number and PIN or
an alternative carrier’s dial-around number (e.g., 1010321) may be stored as a
prefix so that these numbers do not have to be dialed repeatedly with the
destination number. However, during operation, should you want DialMate to skip
dialing the pre-programmed prefix, enter “P” before the destination number.
Program I: Setting the Flash Hook Duration
By default, DialMate’s flash hook is set at 500 milliseconds. However, some
foreign telephone lines or PABXs expect shorter or longer flash hooks. If DialMate
is not able to get another line after the 1st flash hook, i.e., you hear DialMate’s
dialing tones after the flash hook, then adjust the flash hook duration accordingly.
STEPS USER DIALMATE
 press “7” NN8
 wait for a beep 8
 select one from the ff.:
0 (100 ms)
1 (250 ms)
2 (500 ms)
3 (700 ms)
4 (800 ms)
5 (1 second)
J8
 wait for the 2-beep confirmation/prompt for the next
instruction 8
Flash hook duration is now set to 500 milliseconds. This is the default condition.

SETUP FOR NORMAL USE 11
V. SETUP FOR NORMAL USE
CHECK YOUR EQUIPMENT
 AC-DC power adapter
 DialMate unit
 Modular telephone cord (included)
 Dual Jack adapter (included)
 Tone capable telephone line with 3-Way/Transfer Calling (ordered from your
phone company or VOIP service provider)
 Analog telephone with modular telephone cord (user supplied)
The telephone line must have tone and conference/transfer calling capabilities.
DialMate will not work on pulse dialing systems.
MAKE THE CONNNECTIONS
Fig. 2 Connection diagram for normal use.
After on-site programming, disconnect the telephone cord from DialMate’s “Phone”
jack. Disconnect DialMate’s “Line In” cord from the wall jack/PABX extension.
Connect the supplied dual jack adapter into the wall jack or VOIPATA (see Fig. 2).
Connect DialMate’s “Line In” cord and the telephone cord into the dual jack
adapter. Keep DialMate’s AC-DC adapter plugged in. If you want to connect a
telephone to the same line, plug the phone cord from the telephone set into the
vacant port on the dual jack adapter. This is the equipment configuration for
normal use.

REMOTE PROGRAMMING 12
VI. REMOTE PROGRAMMING
WHEN THE USER IS NOT AT THE CALL BACK NUMBER
STEPS USER DIALMATE
 call DialMate (dial the number on which it is
installed, e.g., “851-9566”) ^MIQMNN8
 wait for 3 rings then hang up
 after 7 seconds but less than 2 minutes, call
DialMate again ^MIQMNN8
 wait for DialMate to answer answers on
3rd ring
 wait for one beep 
 enter the PIN (e.g., “1234”) within 3 seconds,
otherwise DialMate will hang up IJKL8
 wait for two beeps 
 DialMate is now in programming mode.
Select from Programs A through I, as
applicable
WHEN THE USER IS AT THE CALL BACK NUMBER
STEPS USER DIALMATE
 call DialMate and immediately hang up
after one ring ^MIQMNN8
 wait for call back dials the call
back number
 answer DialMate’s call
 at the end of the message (if any), enter
the PIN (e.g., “1234”) IJKL8
 wait for two beeps 
 to go to programming mode, enter “;Q” ;Q
 wait for one beep 
 enter the PIN again IJKL8
8
 wait for two beeps 
 DialMate is now in programming mode.
Select from Programs A through I, as
applicable, from “Programming Instructions”.

REMOTE PROGRAMMING 13
Notes:
−Make sure program instructions are entered within three seconds after the
two-beep prompt. Otherwise DialMate will time out and hang up.
−Should you want DialMate to do an immediate call back after re-
programming it to where you are, press the “Q” key, hear three beeps to
confirm and then hang up immediately. DialMate will disconnect and
immediately call back to your location.
−After completing all desired programming, hang up the phone to exit.
There is no need to enter “;H” to terminate the call during remote
programming.

OPERATION 14
VII. OPERATION
DialMate counts the number of rings of each incoming call. When it is
programmed in the Three-Way Switching Mode (see Program E), DialMate
performs one of the following functions:
CALL BACK
This function allows you to use your home/office phone line to make calls from
another phone, yet all the calls are charged at the rates of the line on
which the unit is installed. This is also very useful for cellular phones with free
air time on incoming calls. If DialMate detects one or two rings (and only one or
two) on the phone line, it will call the programmed call back number.
Things to do before using Call Back:
 program DialMate with your security code (PIN)
 program DialMate with a call back number (e.g., your hotel phone, a
friend’s house or your cell phone)
 record a voice message (e.g., telling an operator to connect to your room
or extension), if DialMate has to call back to an operator-assisted location
 leave DialMate powered up and connected to the phone line
 set any fax or answering machine sharing DialMate’s phone line to answer
after five rings or more
How the Call Back Feature Works
STEPS USER DIALMATE
 call DialMate from the call
back number and then
hang up after 1 or 2 rings
detects 1 or 2 rings, dials the call back
number, plays back the user-recorded
message (if any), loops and waits for the
PIN for approximately 2 minutes
 if no PIN is detected after
2 minutes discards call back request and goes into idle mode
Call Back – Voice
STEPS USER DIALMATE
 call DialMate from the call back
number and hang up after 1
(preferably) or 2 rings
8detects 1 or 2 rings, then
dials the call back number