WoodTel DialMate CM 1003 User manual

DialMate®
User’s Manual
CM 1003
WoodTel

OWNER’S RECORD i
I. OWNER’S RECORD
The model and serial numbers are located on the bottom of the equipment.
Record these numbers in the spaces provided below.
Refer to these numbers whenever you call upon your dealer regarding this
product.
Model No. CM 1003 Serial No.___________________
WARNING: To prevent fire or shock hazard, do not expose this
equipment to rain or moisture.
FCC PART 68 REGISTRATION
This equipment complies with Part 68 of the FCC rules. The FCC Part 68 label is
located on the bottom of the equipment. This label contains the FCC Registration
Number for this equipment. If requested, this information must be provided to your
telephone company.
The REN is useful to determine the quantity of devices you may connect to your
telephone line and still have all of those devices ring when your telephone number
is called. In most, but not all areas, the sum of the RENs of all devices connected
to one line should not exceed five (5.0). To be certain of the number of devices you
may connect to your line, as determined by the REN, you should contact your local
telephone company to determine the maximum REN for your calling area.
Connection to the telephone network should be made by using standard modular
telephone jacks, type RJ11C. The RJ11C plug and/or jacks used must comply with
FCC Part 68 rules.
If this telephone equipment causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of service may
be required. But if advance notice isn’t practical, the telephone company will notify
the customer as soon as possible. Also, you will be advised of your right to file a
complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations
or procedures that could affect the proper functioning of your equipment. If they
do, you will be notified in advance in order for you to make necessary
modifications to maintain uninterrupted service.
This equipment may not be used on coin service provided by the telephone
company. Connection to party lines is subject to state tariffs.
If trouble is experienced with this unit, please contact customer service at the
address and phone listed below. DO NOT DISASSEMBLE THIS EQUIPMENT. It
does not contain any user serviceable components. If the equipment is causing

OWNER’S RECORD ii
harm to the network, the telephone company may request that you disconnect this
equipment from the telephone network until the problem is resolved.
INTERFERENCE INFORMATION: PART 15 OF FCC RULES
Note: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Any changes or modifications not expressly approved by WoodTel,
Inc. could void the user’s authority to operate the equipment.
SPECIFICATIONS
•Single Line Call Back/Call Bridge/Call Forward/Call Transfer System
•Power Supply: 120VAC/12VDC/9VAC 50mAAdapter (provided)
•Connections: RJ11C Modular Jack
•Dimensions: 6 1/16” W x 4 1/4” L x 1 1/2” H Weight: Less than 1lb.
•Complies with Part 68 and Part 15 FCC Rules
SYSTEM REQUIREMENTS
•Telephone line at installation: Analog, tone and three-way
(conference)/transfer calling capable
•Telephone for on-site programming: Tone capable
•Telephone line at call back location: Analog or digital; pulse or tone capable
•Telephone at call back location: Tone capable or else use a pocket tone
dialer (available in most electronic stores).

TABLE OF CONTENTS iii
II. C O N T E N T S
I. OWNER’S RECORD .................................................................................................I
FCC PART 68 REGISTRATION.................................................................................I
INTERFERENCE INFORMATION: PART 15 OF FCC RULES.................................II
SPECIFICATIONS.....................................................................................................II
SYSTEM REQUIREMENTS......................................................................................II
II. C O N T E N T S .....................................................................................................III
III. OVERVIEW.............................................................................................................1
FEATURES/APPLICATIONS/BENEFITS..................................................................1
IV. ON-SITE PROGRAMMING....................................................................................4
ON-SITE PROGRAMMING SETUP ..........................................................................4
PROGRAMMING INSTRUCTIONS...........................................................................4
Program A: Setting the Security Code/PIN ...........................................................5
Program B: Setting the Call Back Number............................................................5
Program C: Enable/Disable Call Forward/Call Transfer; Set Number of Rings .....6
Program D: Setting the Call Forward/Transfer Number.........................................6
Program E: Enable Transfer/Three-way Switching................................................7
Program F: Recording a Greeting.........................................................................7
Program G: Setting the Call Length Timer............................................................8
Program H: Setting the Prefix and Suffix...............................................................8
Clearing the Prefix and Suffix.............................................................................9
Phone Card and Dial-Around Services.............................................................10
Program I: Setting the Flash Hook Duration........................................................10
V. SETUP FOR NORMAL USE .................................................................................11
CHECK YOUR EQUIPMENT...................................................................................11
MAKE THE CONNNECTIONS ................................................................................11
VI. REMOTE PROGRAMMING .................................................................................12
WHEN THE USER IS NOT AT THE CALL BACK NUMBER...................................12
WHEN THE USER IS AT THE CALL BACK NUMBER............................................12
VII. OPERATION .......................................................................................................14
CALL BACK.............................................................................................................14
How the Call Back Feature Works .......................................................................14
Call Back - Voice..................................................................................................14
Call Back - Cellular Phones .................................................................................17
Call Back - Facsimile (Fax)..................................................................................17
Call Back - Modem Operation..............................................................................18

TABLE OF CONTENTS iv
CALL FORWARD....................................................................................................19
Forward and Transfer...........................................................................................20
CALL BRIDGE.........................................................................................................21
Normal Call Bridge...............................................................................................21
Jumping to Call Bridge from Call Forward/Transfer..............................................22
TRANSFER SWITCHING MODE............................................................................23
CHANGING SWITCHING MODE............................................................................23
VOIP........................................................................................................................23
CALL RETURN........................................................................................................23
VIII. TROUBLESHOOTING .......................................................................................24
Unable to Program DialMate On-Site...................................................................24
DialMate Does Not Call Back...............................................................................24
DialMate Does Not Connect to Destination Number ............................................24
DialMate Disconnects Upon Entering the Security Code/PIN ..............................25
DialMate Does Not Call Forward/Transfer............................................................25
DialMate Does Not Connect During Modem Operation........................................25
The On-Site Telephone Used to Program DialMate Does Not Have a Dial Tone
and Does Not Receive Phone Calls.....................................................................25
IX. WARRANTY.........................................................................................................26
WHAT IS COVERED...............................................................................................26
What We Will Do..................................................................................................26
Limitations............................................................................................................26
What We Ask You to Do......................................................................................26
WHAT THIS WARRANTY DOES NOT COVER ......................................................27
YOUR AUTHORIZED DEALER IS ..........................................................................27

OVERVIEW 1
III. OVERVIEW
DialMate is an intelligent state-of-the-art call management system that, once
installed on an analog telephone line with three-way (conference)/transfer calling,
reverses, bridges and forwards/transfers calls, resulting in tremendous savings on
your phone bills.
DialMate is simple to use and does not require a computer or programming skills.
Because call charges are from DialMate’s location, you can take advantage of low
residential, business, cellular/mobile phone and Voice Over Internet Protocol
(VOIP) rates compared with rates of pay phones, calling cards, hotels and foreign
telephone companies.
The device is equipped with a voice chip that can record a greeting to get through
hotel and PBX operators or request callers to stay on the line while their calls are
being forwarded or transferred. This gives you the convenience and flexibility you
need to communicate wherever you may be. With DialMate, you can make free
calls from hotel rooms, pay phones, and cellular phones; completely bypass
foreign telephone companies’ long distance charges when calling from overseas
and take advantage of VOIP flat domestic and international rates. The CM1003
also has the unique capability of performing transfer switching during call back,
bridge and forward for services (PABX, Centrex and VOIP) that have the call
transfer feature.
FEATURES/APPLICATIONS/BENEFITS
•Can be used as a call back, call bridge, call forward or call transfer device
without a computer.
•If installed on a USA 800 number, the line can be used as a toll-free
international number. This will provide foreign companies/individuals with
virtual USA presence.
•Enables foreign (outside the USA) users to access USA 800 numbers
without assistance of an operator.
•Enables international user to take advantage of flat rates charged by
telephone companies/long distance carriers and VOIP providers in the United
States.
•Enables telecommuters to receive and transfer calls as if they were in the
office.
•Enables users to charge their personal calls to their home phone when at
work, and telecommuters to charge their business calls to their companies
when working at home.

OVERVIEW 2
•Enables users to make multiple calls without hanging up between calls. This
eliminates surcharges commonly levied by hotels and calling card
companies.
•The desired call back or call forward/transfer telephone numbers (up to 80
digits), as well as other functions, can be programmed on-site (locally) or
remotely over telephone/VOIP lines even when the user is not at the pre-
programmed number. This allows the user to have a roaming call back, call
forward or call transfer phone number.
•DialMate can be installed on any direct-dialed analog telephone line or PABX
extension.
•The call back/forward/transfer telephone number can reside in an operator-
assisted PBX (such as in hotels and companies where PBX extensions
cannot be dialed directly). A digital voice chip on the device can record a
message to get through operators or request callers to stay on the line while
their calls are being forwarded/transferred.
•Equipped with non-volatile memory, which is used to save all programmed
data. If the power goes off, saved information will not be lost.
•Programmable four-digit security code prevents unauthorized persons from
using or reprogramming the device.
•When used as a call forward/transfer device on their land-based telephone
lines, users can be reached wherever they may be, including hotels, mobile
phones, or even overseas (Note: phone companies do not forward calls to
international destinations).
•Takes advantage of free air time plans (incoming calls, calls to designated
numbers, etc.) offered by major cellular service providers, using the call
bridge and call back functions.
•Extends the range of cellular phone calls to international destinations without
modifying the user’s calling plan or obtaining special permission from the
cellular service provider.
•Saves on cellular directory assistance calls. Landline 411 calls are free or
much cheaper.
•Secures caller ID and location. The device’s phone number will appear on
the called party’s caller ID machine, not the number from where the user is
calling. This is very useful and most of the time a necessity for users
(especially security and law enforcement personnel) who don’t want to give
out their unlisted numbers or cellular phone numbers and location.
•Eliminates the telephone company’s monthly charges for call forward/transfer
services.

OVERVIEW 3
•A “must have” for telecommuters, importers, exporters, SOHOs, sales and
field service personnel, travelers, tourists, expatriates, embassy personnel,
armed services personnel, law enforcement agencies, cellular phone users,
multinational companies, students, or anybody away from their home or
office phone. In other words, don’t leave your phone without it!

ON-SITE PROGRAMMING 4
IV. ON-SITE PROGRAMMING
ON-SITE PROGRAMMING SETUP
Fig. 1 Connection diagram for on-site programming
⌦ LINE IN - Locate the telephone line that has “tone” and conference calling
capabilities and a telephone that is set to “tone”. Unplug the telephone
from the phone outlet modular wall jack or VOIPAnalog Telephone Adapter
(ATA). Locate the supplied modular telephone cord and plug one end into
the wall jack or ATA. Plug the other end of the cord into “Line In”.
⌦ PHONE - Use the telephone cord attached to the telephone and plug the
free end of the telephone cord into DialMate’s jack labeled, “Phone”.
⌦ 12VDC/9VAC - Plug the output of the supplied adapter into DialMate’s
power jack and then plug the adapter into a 120 VAC outlet that is not
connected to a wall switch.
PROGRAMMING INSTRUCTIONS
To enter programming mode, lift the handset of the telephone connected to
DialMate’s “Phone” jack (you will hear no dial tone) and press the “;” key. After
hearing two beeps, follow the appropriate programming instructions below.
Initiate programming instructions within 3 seconds of the 2-beep prompt.
Otherwise DialMate will go out of program mode in which case, you will have to
wait at least 10 seconds and then press “;” again to get another 2-beep prompt.
Three beeps confirm successful programming and two beeps prompt for the next
instruction.