Worx WG349E User manual

WG349E WG349E.9
WA0307
20V Cordless Pole
Saw
SAFETY AND OPERATING MANUAL
ORIGINAL INSTRUCTIONS

13
6
20 19 18 1721
810
14
26
15
12
11
7
16
45
23 24
25
22
2
9
13

Kink
1
2
11
12
13
27
D
C2
C1
B2
B1
A

Bar
0.12-0.2”
2
2
1
3
3
1
2
3
2
1
G
F1
E
F2
H2
H1

1
2
1
1
2
1
2
L1
K
J
I2
I1
L2

1
2
8
N2
N1
M
O1
O3
O2

2" to 4"
(5 a 10 cm)
6"
(15 cm)
W
Y
ZX
Y
1/3
a
Q
P
O6
O5
O4

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WG349E WG349E.9
WA0307
20V Cordless Pole
Saw
PRODUCT SAFETY
GENERAL POWER TOOL
SAFETY WARNINGS
WARNING: Read all safety warnings
and all instructions. Failure to follow the
warnings and instructions may result in electric
shock, fire and/or serious injury.
Save all warnings and instructions for future
reference.
The term “power tool” in the warnings refers to your
mains-operated (corded) power tool or battery-
operated (cordless) power tool.
1) Work area safety
a) Keep work area clean and well lit. Cluttered
or dark areas invite accidents.
b) Do not operate power tools in explosive
atmospheres, such as in the presence of
flammable liquids, gases or dust. Power
tools create sparks which may ignite the dust or
fumes.
c) Keep children and bystanders away while
operating a power tool. Distractions can
cause you to lose control.
2) Electrical safety
a) Power tool plugs must match the outlet.
Never modify the plug in any way. Do not
use any adapter plugs with earthed (grounded)
power tools. Unmodified plugs and matching
outlets will reduce risk of electric shock.
b) Avoid body contact with earthed or
grounded surfaces, such as pipes,
radiators, ranges and refrigerators. There is
an increased risk of electric shock if your body is
earthed or grounded.
c) Do not expose power tools to rain or wet
conditions. Water entering a power tool will
increase the risk of electric shock.
d) Do not abuse the cord. Never use the
cord for carrying, pulling or unplugging
the power tool. Keep cord away from heat,
oil, sharp edges or moving parts. Damaged or
entangled cords increase the risk of electric
shock.
e) When operating a power tool outdoors, use
an extension cord suitable for outdoor use.
Use of a cord suitable for outdoor use reduces
the risk of electric shock.
f) If operating a power tool in a damp
location is unavoidable, use a residual
current device (RCD) protected supply. Use
of an RCD reduces the risk of electric shock.
3) Personal safety
a) Stay alert, watch what you are doing and
use common sense when operating a
power tool. Do not use a power tool while you
are tired or under the influence of drugs, alcohol
or medication. A moment of inattention while
operating power tools may result in serious
personal injury.
b) Use personal protective equipment.
Always wear eye protection. Protective
equipment such as dust mask, non-skid safety
shoes, hard hat, or hearing protection used for
appropriate conditions will reduce personal
injuries.
c) Prevent unintentional starting. Ensure
the switch is in the off-position before
connecting to power source and/or battery
pack, picking up or carrying the tool.
Carrying power tools with your finger on the
switch or energising power tools that have the
switch on invites accidents.
d) Remove any adjusting key or wrench
before turning the power tool on. A wrench
or a key left attached to a rotating part of the
power tool may result in personal injury.
e) Do not overreach. Keep proper footing
and balance at all times. This enables
better control of the power tool in unexpected
situations.
f) Dress properly. Do not wear loose clothing
or jewellery. Keep your hair, clothing and
gloves away from moving parts. Loose clothes,
jewellery or long hair can be caught in moving
parts.
g) If devices are provided for the connection
of dust extraction and collection facilities,
ensure these are connected and properly
used. Use of dust collection can reduce dust-
related hazards.
4) Power tool use and care
a) Do not force the power tool. Use the
correct power tool for your application.
The correct power tool will do the job better and
safer at the rate for which it was designed.
b) Do not use the power tool if the switch
does not turn it on and off. Any power tool
that cannot be controlled with the switch is
dangerous and must be repaired.
c) Disconnect the plug from the power
source and/or the battery pack from the
power tool before making any adjustments,
changing accessories, or storing power
tools. Such preventive safety measures reduce
the risk of starting the power tool accidentally.
d) Store idle power tools out of the reach
of children and do not allow persons
unfamiliar with the power tool or these
instructions to operate the power tool.
Power tools are dangerous in the hands of
untrained users.
e) Maintain power tools. Check for
misalignment or binding of moving parts,
breakage of parts and any other condition
that may affect the power tool’s operation.
If damaged, have the power tool repaired before
use. Many accidents are caused by poorly
maintained power tools.
f) Keep cutting tools sharp and clean.
Properly maintained cutting tools with sharp

10
WG349E WG349E.9
WA0307
20V Cordless Pole
Saw
cutting edges are less likely to bind and are
easier to control.
g) Use the power tool, accessories and
tool bits etc. in accordance with these
instructions, taking into account the
working conditions and the work to
be performed. Use of the power tool for
operations different from those intended could
result in a hazardous situation.
5) Battery tool use and care
a) Recharge only with the charger specified
by the manufacturer. A charger that is suitable
for one type of battery pack may create a risk of
fire when used with another battery pack.
b) Use power tools only with specifically
designated battery packs. Use of any other
battery packs may create a risk of injury and fire.
c) When battery pack is not in use, keep it
away from other metal objects, like paper
clips, coins, keys, nails, screws or other
small metal objects, that can make a
connection from one terminal to another.
Shorting the battery terminals together may
cause burns or a fire.
d) Under abusive conditions, liquid may be
ejected from the battery; avoid contact. If
contact accidentally occurs, flush with water. If
liquid contacts eyes, additionally seek medical
help. Liquid ejected from the battery may cause
irritation or burns.
6) Service
a) Have your power tool serviced by a
qualified repair person using only identical
replacement parts. This will ensure that the
safety of the power tool is maintained.
POLE SAW SAFETY WARNINGS
1. Keep the pole saw a sufficient distance away
from overhead electrical power lines.
2. Be aware of the dangerous of operating
positions, as well as the risk of being struck by
falling branches or branches that, having hit the
ground, rebound, the operator may be struck
by falling branches or by those that rebound
after hitting the ground. Remove the branches in
sections.
SAFETY WARNINGS FOR
BATTERY PACK
a) Do not dismantle, open or shred cells or
battery pack.
b) Do not short-circuit a battery pack. Do not
store battery packs haphazardly in a box or
drawer where they may short-circuit each
other or be short-circuited by conductive
materials. When battery pack is not in use,
keep it away from other metal objects, like paper
clips, coins, keys, nails, screws or other small
metal objects, that can make a connection from
one terminal to another. Shorting the battery
terminals together may cause burns or a fire.
c) Do not expose battery pack to heat or fire.
Avoid storage in direct sunlight.
d) Do not subject battery pack to mechanical
shock.
e) In the event of battery leaking, do not
allow the liquid to come into contact
with the skin or eyes. If contact has been
made, wash the affected area with copious
amounts of water and seek medical advice.
f) Seek medical advice immediately if a cell or
battery pack has been swallowed.
g) Keep battery pack clean and dry.
h) Wipe the battery pack terminals with a
clean dry cloth if they become dirty.
i) Battery pack needs to be charged before
use. Always refer to this instruction and
use the correct charging procedure.
j) Do not maintain battery pack on charge
when not in use.
k) After extended periods of storage, it may
be necessary to charge and discharge
the battery pack several times to obtain
maximum performance.
l) Battery pack gives its best performance
when it is operated at normal room
temperature (20 °C ± 5 °C).
m) When disposing of battery packs, keep
battery packs of different electrochemical
systems separate from each other.
n) Recharge only with the charger specified
by Worx. Do not use any charger other than
that specifically provided for use with the
equipment. A charger that is suitable for one
type of battery pack may create a risk of fire when
used with another battery pack.
o) Do not use any battery pack which is not
designed for use with the equipment.
p) Keep battery pack out of the reach of
children.
q) Retain the original product literature for
future reference.
r) Remove the battery from the equipment
when not in use.
s) Dispose of properly.
t) Do not mix cells of different manufacture,
capacity, size or type within a device.
u) Do not remove battery pack from its
original packaging until required for use.
v) Observe the plus (+) and minus (–) marks on
the battery and ensure correct use.
SAVE THESE INSTRUCTIONS

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WG349E WG349E.9
WA0307
20V Cordless Pole
Saw
SYMBOLS
To reduce the risk of injury, user must
read instruction manual
Warning
Wear ear protection
Wear eye protection
Wear head protection
Wear protective gloves
Wear protective footwear
Do not expose to moisture.
Warning of danger from overhead
electric-power lines
Waste electrical products must not be
disposed of with household waste.
Please recycle where facilities exist.
Check with your local authorities or
retailer for recycling advice.
Li-Ion batteryThis product has been
marked with a symbol relating to
‘separate collection’ for all battery
packs and battery pack. It will
then be recycled or dismantled in
order to reduce the impact on the
environment. Battery packs can be
hazardous for the environment and
for human health since they contain
hazardous substances.
Do not burn
Batteries may enter water cycle if
disposed improperly, which can
be hazardous for ecosystem. Do
not dispose of waste batteries as
unsorted municipal waste.
Unlock
Lock

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WG349E WG349E.9
WA0307
20V Cordless Pole
Saw
COMPONENT LIST
1. CHAIN
2. CHAIN TENSIONING KNOB
3. CHAIN COVER
4. SAW HEAD ADJUSTMENT KNOB
5. SAW HEAD LOCKING-BUTTONS
6. OIL FILLER CAP
7. GUIDE BAR
8. OIL LEVEL WINDOW
9. DRIVE SPROCKET
10. CHAIN DIRECTION SYMBOL
11. BAR LOCATING TABS
12. FASTENING BAR BOLT
13. BAR PAD
14. BUMPER SPIKE
15. OIL OUTLET
16. BAR AND CHAIN SHEATH
17. POLE SAW ASSEMBLY LEVER
18. INNER POLE CLAMPING LEVER
19. ON/OFF TRIGGER
20. BATTERY PACK*
21. BATTERY PACK RELEASE BUTTON*
22. REAR HANDLE
23. EXTENSION POLE LOCK-OFF BUTTON
24. EXTENSION POLE ROTATION BUTTON
25. SHOULDER STRAP HOOKS
26. SHOULDER STRAP
27. BAR TENSIONING PLATE (SEE FIG. A)
* Not all the accessories illustrated or described are included in standard delivery.

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WG349E WG349E.9
WA0307
20V Cordless Pole
Saw
TECHNICAL DATA
Type WG349E WG349E.9 (3 - designation of machinery, representative of pole saw)
WG349E WG349E.9
Voltage 20V Max. **
Bar length 20cm
Cutting length 18cm
Chain speed 5.0m/s
Oil tank capacity 80ml
Chain pitch 0.95cm(3/8”)
Number of chain drive links 33
Chain gauge 1.1mm(0.043”)
Adaptive Chain type Trilink Huihuang: CL14333X
Jinfeng GardenTools: 90X-33
Adaptive Bar type Trilink Huihuang: N1430833-1041TL
Jinfeng GardenTools: ES084SDEA041(A)
Charging time 1hr /
Weight (chain & bar included) 3.7kg 3.3kg
Total reach 3.6m
Machine length from 1.8m to 2.3m (fully extended)
Saw head rotation angle 00, 150, 300(3 positions)
Handle rotation angle 180 degrees total
** Voltage measured without workload. Initial battery voltage reaches maximum of 20 volts. Nominal voltage
is 18 volts.
ACCESSORIES
WG349E WG349E.9
Charger (WA3880) 1 /
Battery pack (WA3551) 1 /
Shoulder strap 1 1
Bar & Chain Sheath 1 1
Pole saw head attachment (WA0307) 11
We recommend that you purchase your accessories listed in the above list from the same store that sold you the
tool. Refer to the accessory packaging for further details. Store personnel can assist you and offer advice.

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WG349E WG349E.9
WA0307
20V Cordless Pole
Saw
NOISE DATA
A weighted sound pressure L
pA
= 79.07 dB(A)
K
PA
= 3 dB(A)
A weighted sound power L
wA
= 89.7dB(A)
K
PA
= 3 dB(A)
Wear ear protection.
VIBRATION INFORMATION
Vibration total values (triax vector sum) determined
according to EN ISO 11680-1.
Vibration emission value:
ah = 1.83 m/s2 Uncertainty K = 1.5 m/s²
The declared vibration total value may be used for
comparing one tool with another, and may also be
used in a preliminary assessment of exposure.
WARNING:The vibration emission value during
actual use of the power tool can differ from the
declared value depending on the ways in which the
tool is used dependant on the following examples and
other variations on how the tool is used:
How the tool is used and the materials being cut or
drilled.
The tool being in good condition and well maintained
Using the correct accessory for the tool and ensuring it
is sharp and in good condition.
The tightness of the grip on the handles and if any anti
vibration accessories are used.
And the tool is being used as intended by its design
and these instructions.
This tool may cause hand-arm vibration
syndrome if its use is not adequately managed.
WARNING: To be accurate, an estimation of
exposure level in the actual conditions of use
should also take account of all parts of the operating
cycle such as the times when the tool is switched off
and when it is running idle but not actually doing the
job.This may significantly reduce the exposure level
over the total working period.
Helping to minimise your vibration exposure risk.
ALWAYS use sharp chisels, drills and blades.
Maintain this tool in accordance with these
instructions and keep well lubricated (where
appropriate).
If the tool is to be used regularly then invest in anti
vibration accessories.
Plan your work schedule to spread any high vibration
tool use across a number of days.
INTENDED USE
The pole saw is intended for sawing of trees, tree
trunks, branches, wooden beams, planks, etc. Cuts can
be sawed with or across the grain.This product is not
suitable for sawing mineral materials.
ASSEMBLY
WARNING! Do not install the battery pack
before it has been completely assembled.
Always use gloves when handling the chain.
CHAIN AND GUIDE BAR ASSEMBLY
1. Unpack all parts carefully.
2. Place the saw on a solid, level surface.
3. Use only genuine Worx chains or those
recommended for Guide Bar.
4. Slide the Chain (1) in the slot around the Guide Bar
(7). Ensure the Chain is in correct running direction
by comparing it to the chain icon on the guide bar,
or referring to the Chain Direction Symbol (10)
found on the saw body. Ensure the BarTensioning
Plate (27) is facing outward. (See Fig. A)
5. Fit the Chain onto the Drive Sprocket (9), so
that the Fastening Bar Bolt (12) and the two Bar
LocatingTabs (11) on the Bar Pad (13) fit into the
keyway of the opening on the Guide Bar (7). (See
Fig. B1, B2)
6. Assure all parts are seated properly. Make sure the
drive links are fully seated in the drive sprocket
(See Fig. C1), avoiding a kink as shown in Fig. C2.
If kink occurs, pick up on the chain at the guide bar
just ahead of the kink and then pull the kink out.
NOTE: Chain should rotate freely and be free of
kinks.
7. Fit the Chain Cover (3) and tighten the Chain Cover
by turning the ChainTensioning Knob (2) clockwise
until it is tight. (See Fig. D)
WARNING: The chain is not yet tensioned.
Tensioning the chain applies as described
under “TENSIONING CHAIN”. The chain
now needs to be inspected to make sure it is
properly tensioned.
TENSIONING CHAIN (See Fig. E)
NOTE: New saw chains will stretch. Check the chain
tension frequently when first used and tighten when
the Chain (1) becomes loose around the Guide Bar (7).
WARNING:
ƔRemoving the battery pack before adjusting
saw chain tension.
ƔCutting edges on chain are sharp. Use
protective gloves when handling chain.
ƔMaintain proper chain tension always.
A loose chain will increase the risk of
kickback. A loose chain may jump out of
guide bar groove. This may injure operator
and damage chain. A loose chain will cause
chain, bar, and sprocket to wear rapidly.
1. Place the saw on any suitable flat surface.
2. Turn the ChainTensioning Knob (2) clockwise until
it is hand tight.
NOTE:The tension is automatically increased
while the ChainTensioning Knob (2) is being
turned in a clockwise direction.The built-in ratchet
mechanism prevents the chain tension from
loosening.

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WG349E WG349E.9
WA0307
20V Cordless Pole
Saw
3. Double check the tension set by the automatic
ChainTensioning Knob.The correct chain tension is
reached when the Chain (1) can be raised approx.
half the drivelink depth from the Guide Bar (7)
in the center.This should be done by using one
hand to raise the chain against the weight of the
machine. (See Fig. E)
NOTE:The Chain (1) is properly tensioned when
it can be lifted off of the Guide Bar (7) and the
drivelink is within the rail of the Guide Bar (7).
NOTE:The Chain (1) will stretch while cutting and
lose proper tension. When the chain becomes
loose, completely unscrew the ChainTensioning
Knob (2) or turn the knob around three full turns
in a counter-clockwise direction, then retighten the
ChainTensioning Knob (2) to properly reset the
chain tension by repeating Steps 1-4 listed above.
ASSEMBLING THE EXTENSION POLE TO THE
MACHINE (See Fig. F1)
Step 1: Loosen the pole saw assembly lever (17) as
shown in Fig F1. Align and insert the machine into the
extension pole.
Step 2: Press the pole saw assembly lever to tighten
the extension pole to the machine.
NOTE: Make sure the extension pole is locked
into position securely before operation.
REMOVING THE EXTENSION POLE (See Fig. F2)
Step 1: Unlock the pole saw assembly lever (17) as
shown.
Step 2: Slide saw to disconnect the extension pole
with the saw while pressing both saw head locking-
buttons (5) simultaneously.
ADJUSTING POLE LENGTH (See Fig. G)
The pole saw has a telescoping pole assembly that
will extend from 1.8m(fully retracted) to 2.3m (fully
extended) .
Inner pole clamping level (18) is used to hold the pole
in position at any extended length.
1. To extend the pole, loosen the inner pole clamping
lever (18) as shown in Fig. G. Pole will slide freely.
2. Pull inner pole section out to desired length of
extension.
NOTE: only extend pole to minimum length
required to reach limb that is being cut.
3. To lock pole in position, tighten clamping lever as
shown in Fig. G.
ATTACHING AND ADJUSTING THE SHOULDER
STRAP (See Fig. H1, H2)
Attach the shoulder strap to the hooks on the pole
with the included carabiner hook, as shown in Fig. H1.
To adjust the position of the shoulder strap, loosen the
Locking knob by turning it counter-clockwise. Move
it to the desired position.Tighten the Locking Knob
clockwise to lock, as indicated.
ADJUSTING THE SAW HEAD ANGLE (See Fig.
I1, I2)
The saw head can be rotated for different cutting
angles for 0
o
, 15
o
, and 30
o
. (See Fig. I1)
1. Rotate the pole saw head to the desired cutting
angle while pressing the Saw Head Adjustment
Knobs located on both sides simultaneously. (See
Fig. I2)
2. Release the knobs when the pole saw head is set
to the desired angle.
NOTE: Failure to properly secure the pole saw head
may result in personal injury and/or property damage.
WARNING! Always ensure the pole saw
head is securely locked! Do not attempt
to use the pole saw with the head in any
other position or unlocked!
ADJUSTING THE REAR HANDLE (See Fig. J)
Push the extension pole rotation button forward
to unlock. Hold the rear handle and rotate it to the
most comfortable and balanced position. Release the
extension pole rotation button to lock the rear handle.
WARNING: Always make sure that the
handle is locked in the desired position
before operation. Do not rotate the handle
when the saw is being operated.
LUBRICATION
Important: The pole saw is not filled with
oil. It is essential to fill with oil before
use. Never operate the pole saw without
chain oil or at an empty oil tank level, as this
will result in extensive damage to the product.
NOTE: Chain life and cutting capacity depend
on optimum lubrication. Therefore, the chain is
automatically oiled during operation.
FILLING OIL TANK (SEE FIG. K)
WARNING: Removing the battery pack
before filling the oil tank.
1. Set pole saw on any suitable surface with Oil Filler
Cap (6) facing upward.
2. Clean area around the Oil Filler Cap with cloth and
unscrew the cap by turning it counter clockwise.
3. Add bar and chain oil (not included) until tank is
full.
4. Avoid dirt or debris entering oil tank, refit Oil Filler
Cap (6) and tighten by turning clockwise until hand
tight.
Important: To allow venting of the oil
tank, small breather channels are
provided between the Oil Filler Cap and
the strainer, to prevent leakage, and ensure
machine is left in a horizontal position (Oil Filler
Cap (6) uppermost) when not in use.
It is important to use bar and chain lubricant
(not provided) that is formulated to perform
over a wide temperature range with no dilution
required. This can be found at the location
where you purchased this saw or your local
hardware store. Do not use dirty, used or
otherwise contaminated oils. Damage may
occur to the bar or chain. Use of non approved

16
WG349E WG349E.9
WA0307
20V Cordless Pole
Saw
oil will void the warranty.
Do not swallow. If swallowed, call a physician
immediately. Keep out of reach of children.
Store away from heat or open flame.
Checking the Automatic Oiler
Proper functioning of the automatic oiler can be
checked by running the pole saw and pointing the
tip of the Guide Bar (7) towards a piece of cardboard
or paper on the ground. If an increasing oil pattern
develops on the cardboard, the automatic oiler is
operating fine. If there is no oil pattern, despite a full
oil reservoir, contact Worx customer service agent or
Worx approved service agent.
CAUTION: Do not touch the ground with
the chain. Ensure safety clearance of
3.6m
OPERATION
1. BEFORE USING YOUR CORDLESS TOOL
WARNING!The charger and battery pack are
specially designed to work together so do not
attempt to use any other devices. Never insert
or allow metallic objects into your charger or battery
pack connections because of an electrical failure and
hazard will occur.
NOTE: Your battery pack is UNCHARGED and you
must charge once before use.
The battery charger supplied is matched to the Li-ion
battery installed in the machine. Do not use another
battery charger.
2. CHARGING YOUR BATTERY PACK
The Li-ion battery is protected against deep discharging.
When the battery is empty, the machine is switched off
by means of a protective circuit.
In a warm environment or after heavy use, the battery
pack may become too hot to permit charging. Allow
time for the battery to cool down before recharging.
3. TO REMOVE OR INSTALL BATTERY PACK (See
Fig. L1, L2)
Depress the Battery Pack Release Button to remove the
Battery Pack from your tool. After recharging, insert
the Battery Pack into the battery port. A simple push
and slight pressure will be sufficient until a click is
heard. Check to see if the battery is fully secured.
NOTE: When removing the battery pack, hold it
firmly to avoid dropping and injury.
4. SWITCHING ON AND OFF (See Fig. M)
ATTENTION: Check the battery pack
before using your cordless tool. Only use
the battery pack listed in the accessories
section.
For switching on the tool, press the extension pole
lock-off button (23), then fully press the On/OffTrigger
(19) and hold in this position. The extension pole lock-
off button can now be released.
For switching off, release the On/OffTrigger.
5. CUTTING
Important: Is the oil tank filled? Check the
Oil Level Window (8) prior to starting and
regularly during operation (See Fig. N1).
Refill oil when oil level is low. A full oil tank will
last approx. 35 minutes of cutting depending on
sawing intensity and stops.
Check recent replaced chain tension about
every 10 minutes during operation.
(1) Installing the battery pack into the machine.
(2) Make sure section of log to be cut is not laying
on the ground.This will keep the chain (1) from
touching the ground as it cuts through the log.
Touching the ground while the Chain is moving is
dangerous and will dull the Chain.
(3) Use both hands to grip saw. Always use left hand
to grip main handle and right hand to grip Rear
Handle (22). Use a firm grip.Thumbs and fingers
must wrap around saw handles. (See Fig. N2)
(4) Make sure your footing is firm. Keep feet-shoulder
width apart. Distribute your weight evenly on both
feet.
(5) When ready to make a cut, push the extension
pole lock-off button (23) completely in with the
right thumb and squeeze the trigger.This will turn
saw on. Releasing the trigger will turn the saw off.
Make sure the saw is running at full speed before
starting a cut.
(6) When starting a cut, slowly place moving chain
against the wood.The wood should be as close to
the saw body as possible. Hold saw firmly in place
to avoid possible bouncing or skating (sideways
movement) of saw.
(7) Guide the saw using light pressure and do not put
excessive force on the saw, letting the saw do its
work.The motor will overload and can burn out. It
will do the job better and safer at the rate for which
it was intended.
(8) Remove the saw from a cut with the saw running
at full speed. Stop the saw by releasing the On/
offTrigger (19). Make sure the chain has stopped
before setting the saw down.
(9) Keep practicing on scrap logs in a secure working
area until you are comfortable, using a fluid
motion and a steady cutting rate.
Kickback Safety Devices on This Saw
This saw has a low-kickback chain and reduced kickback
Guide Bar. Both items reduce the chance of kickback.
However, kickback can still occur with this saw.
The following steps will reduce the risk of kickback.
• Use both hands to grip saw while saw is running.
Use firm grip.Thumbs and fingers must wrap
around saw handles.
• Keep all safety items in place on saw. Make sure
they work properly.
• Keep solid footing and balance at all times.
• Stand slightly to the left side of saw.This keeps
your body from being in direct line with chain.
• Do not let Guide Bar nose touch anything when

17
WG349E WG349E.9
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20V Cordless Pole
Saw
chain is moving.
• Never try cutting through two logs at same time.
Only cut one log at a time.
• Do not bury the Guide Bar nose or try plunge cut
(boring into wood using Guide Bar nose.
• Watch for shifting of wood or other forces that may
pinch chain.
• Use extreme caution when re-entering a previous
cut.
• Use only the low-kickback chain and Guide Bar
(7) that were supplied with this pole saw or
recommended.
• Never use a dull or loose chain. Keep chain sharp
with proper tension.
OPERATION FOR POLE SAW
Cutting with shoulder strap (See Fig. N2)
The extension pole is supplied with a shoulder strap
that gives extra support when hoisting the pole saw in
the air. Hook the shoulder strap to the extension pole
and wrap around your shoulder.The shoulder strap
can also soften the impact if the pole saw is dropped
after the completion of a cut.
Cutting with extension pole
1. Install the battery pack into the machine.
2. Before cutting a high branch, consider all the same
points detailed in the previous section “Trimming
Branches” but pay particular attention to the likely
path of the falling branch.
WARNING: Do not stand directly below a
branch being cut. Keep bystanders far
away. Do not stand on a ladder or other type of
unstable support while using the tool. Do not
use the tool near cable, electrical power or
telephone lines. Keep 3m away from all power
lines. (See Fig. O1-O4)
3. Use both hands to grip Pole Saw. Use only
designated grip areas when operating Pole Saw
(See Fig. O5). Use firm grip.Thumbs and fingers
must wrap around Pole Saw handle and pole.
4. Make sure your footing is firm. Keep feet apart.
Divide your weight evenly on both feet.
5. When ready to make a cut, press the extension
pole lock-off button (23), then fully press the On/
offTrigger (19) (See Fig. M).This will turn Pole Saw
on. Releasing On/offTrigger will turn Pole Saw
off. Make sure saw is running at full speed before
starting a cut.
6. When starting a cut, place moving chain
against wood. Hold Pole Saw firmly in place to
avoid possible bouncing or skating (sideways
movement) of saw.
7. Guide Pole Saw using light pressure. Do not force
Pole Saw.The motor will overload and can burn
out. It will do the job better and safer at the rate for
which it was intended.
8. Remove Pole Saw from a cut with saw running
at full speed. Stop Pole Saw by releasing trigger.
Make sure chain has stopped before setting Pole
Saw down.
TRIMMING A TREE (PRUNING)
WARNING: Avoid kickback. Kickback can result
in severe injury or death.
See Kickback, to avoid risk of kickback.
WARNING: Do not operate Pole Saw while
• in a tree
• on a ladder or any other unstable surface
• in any awkward position
You may lose control of Pole Saw causing
severe injury.
WARNING: Do not extend arms above shoulders
when using Pole Saw.
CAUTION: Seek professional help if facing
conditions beyond your ability.
Trimming a tree is the process of cutting limbs from a
living tree. Make sure your footing is firm. Keep feet
apart. Divide your weight evenly on both feet.
Follow directions below to trim a tree.
1. Make first cut six inches from tree trunk on
underside of limb. Use top of guide bar to make
this cut. Cut 1/3 through diameter of limb (See Fig.
O6).
2. Move two to four inches farther out on limb. Make
second cut from above limb. Continue cut until you
cut limb off.
3. Make third cut as close to tree trunk as possible
on underside of limb stub. Use top of guide bar to
make this cut. Cut 1/3 through diameter of stub.
4. Make fourth cut directly above third cut. Cut down
to meet third cut.This will remove limb stub.
SAW MAINTENANCE
Follow maintenance instructions in this manual.
Proper cleaning of saw and chain and Guide Bar
maintenance can reduce chances of kickback. Inspect
and maintain saw after each use.This will increase the
service life of your saw.
NOTE: Even with proper sharpening, risk of kickback
can increase with each sharpening.
MAINTENANCE AND
STORAGE OF POLE SAW
1. Remove the battery pack
• When not in use
• Before moving from one place to another
• Before servicing
• Before changing accessories or attachments, such
as saw chain and guard
2. Inspect pole saw before and after each use. Check
saw closely if guard or other part has been damaged.
Check for any damage that may affect operator safety
or operation of saw. Check for alignment or binding of
moving parts. Check for broken or damaged parts. Do
not use pole saw if damage affects safety or operation.
Have damage repaired by authorized service center.To
locate an authorized service center, visit www.worx.
com.

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WG349E WG349E.9
WA0307
20V Cordless Pole
Saw
3. Maintain pole saw with care.
• Never expose saw to rain or direct moisture.
• Keep chain sharp, clean, and lubricated for better
and safer performance.
• Follow steps outlined in this manual to sharpen
chain.
• Keep handles dry, clean, and free of oil and grease.
• Keep all screws and nuts tight.
4. When servicing, use only identical replacement
parts.
5. When not in use, always store pole saw
• in a high or locked place, out of children’s reach
• in a dry place
• with bar and chain cover (3) in place
Bar Maintenance
To maximize bar life, the following bar maintenance is
recommended.
The bar rails that carry the chain should be cleaned
before storing the tool or if the bar or chain appear to
be dirty.
The rails should be cleaned every time the chain is
removed.
To clean the Bar rails.
1. Remove chain cover and bar and chain. (see
section ASSEMBLY)
2. Using a wire brush, screwdriver or similar tool,
clear the residue from the inner groove of the bar.
(See Fig. P)
3. Make sure to clean oil passages thoroughly.
Conditions which require Chain (1) and Guide Bar (7)
maintenance:
• Saw cuts to one side or at an angle.
• Saw has to be forced through the cut.
• Inadequate supply of oil to the bar and chain.
Check the condition of the Guide Bar each time the
chain is sharpened. A worn Guide Bar will damage the
chain and make cutting difficult.
After each use, remove the battery pack, clean all
sawdust from the Guide Bar and sprocket hole.
When rail top is uneven, use a flat file to restore
square edges and sides.
File Rail Edges
and Sides
Square
Worn Groove Correct Groove
Replace the Guide Bar when the groove is worn, the
Guide Bar is bent or cracked, or when excess heating or
burring of the rails occurs. If replacement is necessary,
use only the Guide Bar specified for your saw in the
repair parts list or on the decal located on the pole saw.
Replacing Bar & Chain
Replace chain when cutters are too worn to sharpen or
when chain stops. Only use replacement chain noted
in this manual.
Inspect Guide Bar before sharpening chain. A worn
or damaged Guide Bar is unsafe. A worn or damaged
Guide Bar will damage chain. It will also make cutting
harder.
Fit the BarTensioning Plate (27)Tab into the new bar
by tightening the screw clockwise.The tab protrusion
(a) must be fitted into the bar hole. (See Fig. Q)
SHARPENING SAW CHAIN
WARNING:
Remove the battery pack before
servicing. Severe injury or death could
occur from electrical shock or body contact
with moving chain.
Cutting edges on chain are sharp. Use
protective gloves when handling chain.
Keep chain sharp.Your saw will cut faster and more
safely. A dull chain will cause undue sprocket, Guide
Bar, chain, and motor wear. If you must force chain
into wood and cutting creates only sawdust with few
large chips, chain is dull.
ENVIRONMENTAL
PROTECTION
Waste electrical products must not be disposed
of with household waste. Please recycle where
facilities exist. Check with your local authorities
or retailer for recycling advice.

19
WG349E WG349E.9
WA0307
20V Cordless Pole
Saw
TROUBLESHOOTING TABLE
The following table gives checks and actions that you can perform if your machine does not operate correctly. If
these do not identify/remedy the problem, contact your service agent.
WARNING: Switch off and remove the battery pack before investigating fault.
Symptom Possible Cause Remedy
Pole saw fails to
operate
Out of battery.
Fuse faulty.
Charge the battery pack.
Replace fuse.
Pole saw
operates
intermittently
Over heating
Applying too much pressure
while cutting.
Loose connection.
Internal wiring defective.
On/OffTrigger defective.
Place the machine in a cool, ven-
tilated place to cool it down
Applying relatively less pressure
while cutting
Contact service agent 1-866-354-
Worx (9679).
Dry chain
No oil in reservoir
Vent in oil filler cap clogged
Oil passage clogged
Refill oil
Clean cap
Clean oil passage outlet
Chain/chain bar
over-heats
No oil in reservoir
Vent in oil filler cap clogged
Oil passage clogged
Chain is over tensioned
Dull chain
Refill oil
Clean cap
Clean oil passage outlet
Adjust chain tension
Sharpen chain or replace
Pole saw rips,
vibrates, does not
saw properly
Chain tension too loose
Dull chain
Chain worn out
Chain teeth are facing in the
wrong direction
Adjust chain tension
Sharpen chain or replace
Replace chain
Reassemble with chain in correct
direction
DECLARATION OF
CONFORMITY
We,
Positec (UK & Ireland) Ltd
PO Box 6242, Newbury, RG14 9LT, UK
Declare that the product
Description Battery-powered pole saw
Type WG349E WG349E.9 (3 - designation of
machinery, representative of pole saw)
Function Cutting high branch
Complies with the following Directives:
2006/42/EC, 2014/30/EU,
2011/65/EU&(EU)2015/863,
2000/14/EC amended by 2005/88/EC
The notified body involved
Name: Interrek Deutschland GmbH (Notified
body 0905)
Address: Stangenstraße 1, 70771 LEINFELDEN-
ECHTERDINGEN
Certification No.: 190601913SHA-V1
2000/14/EC amended by 2005/88/EC:
- Conformity Assessment Procedure as per Annex V
- Measured Sound Power Level 89.7 dB(A)
- Declared Guaranteed Sound Power Level 93 dB(A)
Standards conform to
EN 60745-1, EN ISO 11680-1, EN ISO 3744,
EN 55014-1, EN 55014-2
The person authorized to compile the technical file,
Name Jim Kirkwood
Address Positec (UK & Ireland) Ltd
PO Box 6242, Newbury, RG14 9LT, UK
2020/04/17
Allen Ding
Deputy Chief Engineer,Testing & Certification
PositecTechnology (China) Co., Ltd.
18, Dongwang Road, Suzhou Industrial
Park, Jiangsu 215123, P. R. China

Copyright © 2022, Positec. All Rights Reserved.
V0-UK- WG349E WG349E.9 WA0307-M-20220615
www.worx.com
After-sales Service and Application
At www.worx.com you can order spare parts or arrange
the collection of a product in need of servicing or repair.
Tel. Service: 0345 202 9679
E-Mail: [email protected]