Copyright © 2021 WyreStorm Technologies | wyrestorm.com
Apollo Series Full Product Range Quickstart Guide | 210811
UK: +44 (0) 1793 230 343 | ROW: 844.280.WYRE (9973)
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Troubleshooting
No or Poor Quality Picture (snow or noisy image)
• Verify that WyreStorm Apollo has been selected in your software’s device
settings
• Verify that A/V mute is not enabled. Check Web UI for status on the selected
output
• Verify that the device is not in standby
• Verify that power is being supplied to the device
• Verify that all HDMI and HDBaseT connections are not loose and are
functioning properly
• Verify that the HDBaseT cable is properly terminated following EIA568B
standard
• Verify that the output resolution of the source and display is supported by
this device
• If transmitting 4K, verify that the HDMI cables used are 4K rated
No Audio Input or Output
• Verify that WyreStorm Apollo has been selected in your software’s audio
input/output settings
• Verify that the volume on your PC/Mac is not muted
• Verify that the microphone settings on your PC/Mac are not muted
Troubleshooting Tips:
• WyreStorm recommends using a cable tester or connecting the cable to
other devices to verify functionality.
Warranty Information
WyreStorm Technologies LLC warrants that its products to be free from defects in material and workmanship under normal use for a
period of ve (5) years from the date of purchase. Refer to the Product Warranty page on wyrestorm.com for more details on our limited
product warranty.
Accessing the Web UI
By default the IP address is set to DHCP and will pull the IP address from a connected DHCP server. Should the network not contain a DHCP server the IP
address will be generated based on the units mac address. The above operation will occur unless the IP Address setting in the web UI is set to static.
1. Connect the Apollo to the same network as a PC.
2. Using a 3rd party network scanner, scan the network for the IP address of
the Apollo.
3. Open a web browser and enter the IP Address of the Apollo.
4. Enter the password for the matrix. Default Password: admin
IP Address Notes
• WyreStorm recommends changing the password for installer login to avoid
any unwanted changes being made to the Apollo conguration.
• Web UI is only applicable on the APO-200-UC and APO-210-UC models
Setup and Conguration
Default IP Address DHCP Default IP Port 23
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
The distance between user and products should be no less than 20cm.
We declare that this device is in compliance with the essential requirements and
other relevant provisions of Directive 2014/53/EU. The power adapter shall be
installed near the equipment and shall be easily accessible.
Manufacturer: Shen Zhen Proitav Technology Co.,Ltd
Address: 301-401, Building 16, Hejing Industrial Park, No.87, Hexiu west
Road,Heping Community, Fuhai street, Baoan District, Shenzhen, China
Accessory: USB-C cable
Manufacturer: Dongguan YIZE Electronics C0., Ltd.
Address: 27 Wusha Haibin Road, Chang’an Town, Dongguan City, Guangdong, China
Accessory: Power cord (UK/US/EU/AU)
Manufacturer: Shenzhen Hong Yun Electron Co., Ltd
Address: 3th Floor, B Bld., Sanmin Ind. park, 518108 Shiyan Town,
Shenzhen, Guangdong, China
Accessory: Power Supply
Manufacturer: Dongguan NB Power Electronic Limited
Address: No.365, South Dongkeng Road, Dongkeng Town, Dongguan
City, 523443, China
Accessory: USB-B cable
Manufacturer: Shenzhen Yishenghua Electronics Co., Ltd
Address: 307, 3rd Floor, Building C, Kaihuimao Industrial Zone, Heping
Community, Fuhai Street, Baoan District, Shenzhen, China
Operating temperature: 0°C to 45°C
Wi-Fi Operation Frequency: 2412MHz~2472MHz
Maximum Power: 16.74dBm (E.I.R.P.)
