Zanussi Electrolux ZF57/1W User manual

FREEZER
ZF 57/1 W
INSTRUCTION BOOKLET
2222 132-66
©Electrolux plc 2004

2
IMPORTANT SAFETY INFORMATION
It is most important that this instruction book should be retained with the appliance or uture
re erence. Should the appliance be sold or trans erred to another owner, or should you move house and
leave the appliance, always ensure that the book is le t with the appliance in order that the new owner
can get to know the unctioning o the appliance and the relevant sa ety in ormation.
This in ormation has been provided in the interest o sa ety.You MUST read it care ully be ore installing
or using the appliance.
Installation
• This appliance is heavy. Care should e taken when
moving it.
• It is dangerous to alter the specifications or attempt
to modify this product in any way.
• Care must e taken to ensure that the appliance
does not stand on the electrical supply ca le.
Important: if the supply ca le is damaged, it must
e replaced y a special ca le availa le from your
local Service Force Centre.
• Any electrical work required to install this appliance
should e carried out y a qualified electrician or
competent person.
• Parts which heat up should not e exposed.
Whenever possi le, the ack of the appliance
should e close to a wall ut leaving the required
distance for ventilation as stated in the installation
instructions.
• The appliance should e left for 2 hours after
installation efore it is turned on, in order to allow
the refrigerant to settle.
Child Sa ety
• Do not allow children to tamper with the controls or
play with the product.
• Keep all packaging well away from children.
General Sa ety
• This appliance contains hydrocarbons in its
cooling unit; maintenance and recharging must
there ore only be carried out by authorized
technicians.
• Take utmost care when handling your appliance
so as not to cause any damages to the cooling
unit with consequent possible luid leakages.
•The appliance must not be located close to
cookers, radiators or boilers.
•Avoid prolonged exposure o the appliance to
direct sunlight.
•Do not use other electrical appliances (such as
ice cream makers) inside o re rigerating
appliances.
During Use
• This appliance is designed for domestic use only,
specifically for the storage of edi le foodstuffs.
• Frozen food must NOT e re-frozen once it has
thawed out.
• Do not place car onated or fizzy drinks in the
freezer.
• Do not remove items from the freezer if your
hands are damp/wet, as this could cause skin
a rasions or frost/freezer urns.
• Ice lollies can cause ‘frost/freezer urns’ if
consumed straight from the freezer.
• Manufacturers’ storage recommendations should
e strictly adhered to. Refer to relevant
instructions.
• The cooling plate or refrigerated freezer shelves
in this appliance contain channels through which
the refrigerant passes. If these are punctured this
will cause su stantial damage to the appliance
and result in food loss. DO NOT USE SHARP
INSTRUMENTS to scrape off frost or ice. Under
NO circumstances should solid ice e forced off
the lining or shelves. Solid ice should e allowed
to thaw, when defrosting the appliance. See
Defrost Instructions.
Maintenance and Cleaning
• Switch off and unplug the appliance efore
carrying out any cleaning or maintenance work.
Servicing
• This product should e serviced y an authorised
engineer and only genuine spare parts should e
used.
• Under no circumstances should you attempt to
repair the machine yourself. Repairs carried out
y inexperienced persons may cause injury or
serious malfunctioning. Refer to your local
Service Force Centre and always insist on
genuine spare parts.
At the end o the Appliance
Li e
• When disposing of your appliance, use an
authorised disposal site.
• Remove the plug and ensure that any locks or
catches are removed, to prevent young children
eing trapped inside.

3
CONTENTS
Instructions or the User
Important Sa ety In ormation 2
Operation 4
Before use 4
Control panel 4
Start your appliance 4
Temperature control 4
Freezing fresh food 4
Frozen food storage 5
Thawing 5
Making ice cu es 5
Normal operating sounds 6
Hints and tips 6
Maintenance and Cleaning 7
Internal cleaning 7
External cleaning 7
When the appliance is not in use 7
Defrosting 7
Something Not Working 8
Service and Spare Parts 9
Customer Care Department 9
Guarantee Conditions 10
Instructions or the
Installer
Technical Speci ication 11
Installation 12
Positioning 12
Rear Spacers 12
Electrical Connection 13
Door Reversal 14
14
Door reversal
1. Disconnect from the electricity supply.
2. Remove all loose items, including food, store food
in a cool place.
3. Gently lay the fridge/freezer on its ack with the
top held away from the floor y 5-8 cm (2-3
inches) of packing;
4. Remove the feet (3)
5. Remove ottom hinge (1).
6. Slide out the door from pin (G), unscrew the
latter and then screw it down into the hinge hole
provided on the opposite side, after having
removed the small plugs which should then e
fitted on the opposite side.
7. Refit the door and ottom hinge (1) on the
opposite side.
8. Refit the feet (3) on the opposite side.
9. Unscrew the handle. Refit it on the opposite side
after having pierced the plugs with a punch.
Cover the holes left open with the plugs
contained in the documentation pack.
Important
After completion of the door reversing operation,
check that the door gasket adheres to the ca inet. If
the am ient temperature is cold (i.e. in Winter), the
gasket may not fit perfectly to the ca inet. In that
case, wait for the natural fitting of the gasket or
accelerate this process y heating up the part
involved with a normal hairdryer on a low setting.
D715 PIED/M
1
2
3
G
D162/a

4
OPERATION
Be ore using
Remove all securing tapes. Wash inside the
appliance with lukewarm water and icar onate of
soda (5 ml to 0.5 litre of water).
Do not use soap or detergent as the smell may
linger. Dry thoroughly.
Control Panel
E
D
C
B
A
NS0
6
5
432
1
A - Fast freeze kno
B - Thermostat control kno
C - Pilot light - Green
D - Fast freeze light - Am er
E - Alarm light - Red
Start your appliance
Insert the plug into the wall socket. The pilot light (C)
will illuminate to show that the appliance is on.
Temperature control
The temperature within the freezer is controlled y
the thermostat situated at the top of the ca inet.
To operate the freezer proceed as follows:
Turn the thermostat control kno eyond the «O»
position.
When you first start the freezer, we suggest that you
turn the thermostat control to a medium setting,
etween 3 and 4. For easier turning of this control,
use a small coin.The internal temperature of the
freezer is automatically adjusted y the thermostat to
ensure safe food storage.
However, if the appliance is working in unfavoura le
room conditions such as
- poor ventilation,
- high temperature,
- frequent door openings,
it may e necessary to select a more suita le
setting.
To o tain a colder temperature, turn the thermostat
control to the higher num er; to o tain a warmer
temperature turn the control to the lower num er.
Control Panel
A. Fast reeze control knob
When you place fresh food in the appliance, turn the
fast freeze control kno to “S”.
B. Thermostat control knob
Turn the thermostat control clockwise to required
setting, which is normally etween 3-4.
C. Pilot light
The operation light is illuminated continuously, to
show that the appliance is on.
D. Fast reeze light
The fast freeze light is illuminated, to show that the
fast freeze function is working.
E. Alarm light
If the alarm light (E) illuminates, it indicates that the
temperature within the freezer has reached a level
where the safe food storage is no longer ensured.
When the freezer is first switched on, the alarm light
will stay on until the temperature has dropped to a
safe level for the storage of frozen food.
Freezing resh ood
In any 24 hour period you can freeze up to 20 kg of
fresh food.
When you first start the freezer or after a period of
non-use, turn the fast freeze kno to «S» 24 hours
efore you want to freeze your food (the yellow light
(D) illuminates).
If the freezer is already in operation, the fast-freeze
kno should e activated a out 2-3 hours efore
freezing fresh food.
This time can e shortened, depending on the
quantity of food to e frozen. After the time has
elapsed place the food to e frozen in the “10 kg”
compartments of the freezer (see the diagram) as
these are the coldest parts.
13
Electrical connections
Any electrical work required to install this appliance
should e carried out y a qualified electrician or
competent person.
WARNING: THIS APPLIANCE MUST BE
EARTHED.
The manu acturer declines any liability should
this sa ety measure not be observed.
If the plug that is fitted to your appliance is not
suita le for your socket outlet, it must e cut off and
the appropriate plug fitted.
Remove the fuse from the cut off plug.
The cut off plug should then e disposed of to
prevent the hazard of shocks in case it should e
plugged into a 13amp socket in another part of your
home.
Important
The wires in the mains lead are coloured in
accordance with the following code:
Green and Yellow - Earth
Blue - Neutral
Brown - Live
If you fit your own plug, the colours of the wires in
the mains lead of your appliance may not correspond
with the markings identifying the terminals in your
plug, proceed as follows:
Connect the Green and Yellow (earth) wire to the
terminal in the plug which is marked with the letter
«E» or the earth sym ol or coloured green and
yellow.
Connect the lue (neutral) wire to the terminal in the
plug which is marked with the letter «N» or coloured
lack.
Connect the rown (live) wire to the terminal in the
plug which is marked with the letter «L» or coloured
red.
The plug moulded onto the lead incorporates a fuse.
D207
GREEN & YELLOW 13 AMP. FUSE
BROWN
CORD CLAMP
BLUE
13 AMP
For replacement, use a 13amp BSI362 fuse. Only
ASTA or BSI approved fuses should e used.
The plug must not e used if the fuse cover/carrier is
lost. The cover/carrier is indicated y the coloured
insert at the ase of the plug.
A replacement cover/carrier must e o tained from
your local Service Force Centre.
This appliance complies with the E.E.C. Directive
No. 87/308 o 2.6.87 relative to radio inter erence
suppression.
This appliance complies with the following
E.E.C. Directives:
- 73/23 EEC o 19.2.73 (Low Voltage Directive)
and su sequent modifications;
- 89/336 EEC o 3.5.89 (Electromagnetic
Compati ility Directive) and su sequent
modifications.
Please ensure that when the appliance is
installed it is easily accessible or the engineer in
the event o a breakdown.

5
In order to freeze the quantity indicated on the rating
plate, arrange the food directly in contact with the
cooling surfaces. If the food is frozen in the askets,
the maximum quantity that can e frozen is slightly
less.
Once the food is completely frozen (which could take
up to 24 hours) return the fast freeze switch to the
«N» position; the yellow light (D) goes off.
Distri ute the frozen food packages in the other
compartments, so that the fast freeze compartments
can e used for a further freezing operation.
- The food to e frozen must e fresh and of the
est quality.
- Do not allow fresh food to touch food which is
already frozen.
- During the freezing process, ensure that the
freezer door remains closed.
Frozen ood storage
When you first start the freezer or if the freezer has
een out of use for some time, we advise you to run
your appliance for at least two hours in the «fast
freeze» mode efore storing frozen food.
Do not exceed the storage period indicated y the
manufacturer.
Finally, do not open the door frequently or leave it
open longer than is a solutely necessary.
Important
Do not put car onated liquids, (fizzy drinks etc.), in
the freezer compartment.
Ice Iollies, if consumed immediately after removal
from the freezer, can possi ly result in a low
temperature skin urn.
Do not remove items from the freezer if your hands
are damp/wet, as this could cause skin a rasions or
“frost/freezer urns”.
Important
In the event of a power cut do not open the door. The
food in the freezer will not e affected if the power
cut is short and if the freezer is full. Should the food
egin to thaw, it must e consumed quickly and must
not e re-frozen. Making ice cubes
The appliance is provided with one or more plastic
ice cu e trays.
Fill the tray(s) 3/4 full to give the ice space to expand
and place them in one of the freezer compartment.
To release the ice cu es simply give the tray a slight
twist. Do not use sharp or metallic instruments to
remove the trays from the freezer.
Thawing
Frozen food, prior to eing used, can e thawed in
the fridge or at room temperature depending on the
time availa le. Small food items may even e cooked
from frozen; in this case cooking will take longer.
Any frozen food which is allowed to thaw accidentally
should either e eaten as soon as possi le or thrown
away. Alternatively, if the food is uncooked and has
not een completely defrosted it can e cooked and
then refrozen.
Meat, fish and fruit should e thawed in the
refrigerator compartment and small pieces of meat
can even e cooked while still frozen, ut you must
ensure that it is thoroughly cooked through.
Vegeta les should e directly immersed in oiling
water; ready-cooked dishes can e placed directly in
the oven in their aluminium wrapping.
A microwave oven is particularly suita le for thawing
any type of frozen or deep-frozen food: follow the
oven instructions, particularly regarding the
placement of aluminium wrapping or containers in
the oven.
De rosted cooked ood must never be re rozen.
PR176/1
10 kg
10 kg
12
INSTALLATION
Positioning
This appliance should only e installed at a location
where the am ient temperature corresponds to the
climate classification indicated on the rating plate,
which is located at the left on the inside of the
appliance.
The following ta le shows which am ient
temperature is correct for each climate classification:
SN +10°C to + 32°C
N +16°C to + 32°C
ST +18°C to + 38°C
T +18°C to + 43°C
It should e located in a dry atmosphere, out of
direct sunlight and away from extreme temperature
e.g. not next to a oiler or radiator, or in a very cold
room e.g. an outhouse, where the temperatures may
fall elow 10°C (50°F). If these temperatures are
exceeded i.e. colder or warmer, then the appliance
may not operate correctly.
You should also ensure that air can circulate freely
around the ack and the top of the ca inet. There
must also e at least 100 mm (4”) distance etween
the top of the ca inet and any overhanging kitchen
furniture (A). Ideally, the appliance should not e
positioned eneath overhanging furniture (B).
There should also e a gap of 25 mm either side of
the appliance. Do not o struct the space
underneath. The ack of the ca inet may e placed
close to the wall ut must not touch it. DO NOT
install in places with restricted ventilation.
Adjust the level of the appliance y screwing out the
adjusta le foot, or feet, at the ottom of the ca inet
using your fingers or a tool (see figure).
D200
PR60
A
45°
100 mm10 mm
10 mm
AB
NP00
Important
IF YOU ARE DISCARDING AN OLD APPLIANCE
THAT HAS A LOCK OR CATCH ON THE DOOR,
YOU MUST ENSURE THAT IT IS MADE
UNUSABLE TO PREVENT YOUNG CHILDREN
BEING TRAPPED INSIDE.
Rear spacers
The plastic ag containing all relevant
documentation also contains two spacers to e fitted
into special holes in the ack of the appliance. Fit the
spacers into the holes, taking care to ensure that the
arrow (A) is positioned as shown in Fig. Then turn
them through 45° (arrow (A) vertical) until they lock
into place.
Important
It must e possi le to disconnect the appliance from
the mains power supply; the plug must therefore e
easily accessi le after installation.
Depending upon the position which you choose for
your appliance, you may wish to reverse the way in
which the door opens. To do this, refer to instructions
under “Door reversal”.

6
Normal Operating Sounds
• You may hear faint gurgling or u ling sounds
when the refrigerant is pumped through the coils
or tu ing at the rear, to the cooling
plate/evaporator or to the fixed freezer shelves.
• When the compressor is on, the refrigerant is
eing pumped round, and you will hear a whirring
sound or pulsating noise from the compressor.
• A thermostat controls the compressor, and you
will hear a faint ’click’ when the thermostat cuts in
and out.
Food Storage
To o tain the est performance from your freezer
• Do not store warm food or evaporating liquids.
• Avoid uying frozen food if you cannot store it
straight away. The use of an insulated container is
advisa le. When you arrive home place the frozen
food in the freezer immediately.
• Do not push food together too much, try to allow
air to circulate around each item.
• Do not store food uncovered.
• Ensure that food placed in the freezer is dated
and la elled and used in date order to ensure
that food is consumed at its est.
• Lean food keeps etter and longer than fatty food,
salt reduces the storage time.
• Wrap the food in polythene or aluminium freezing
ags or foil so that they adhere to the food and
provide an airtight seal .
• Packaging which is swollen or has traces of
refrozen water droplets on the pack could indicate
that the product has not een kept at a suita le
temperature and that it may have lost its original
quality. Partially thawed food must not e
refrozen, it must e consumed within 24 hours.
Never exceed the storage times indicated y the
manufacturer.
• The sym ols on the drawers show different types
of frozen goods.
The num ers indicate storage times in months for
the appropriate types of frozen goods.
Energy Saving Advice
• Do not install the appliance close to sources of
heat, such as a oiler or radiator.
• Locate the appliance in a cool well ventilated
room and make sure that the air openings of the
appliance are not o structed.
• Avoid unnecessary frosting in the ca inet y
packing all foodstuffs into airtight packages
efore placing them in the freezer.
• Food which is to e frozen (when cool) should e
placed in the fridge efore eing transferred to
the freezer.
• Try to avoid keeping the door open for long
periods or opening the door too frequently as
warm air will enter the ca inet and cause the
compressor to switch on unnecessarily often.
• Ensure there are no o structions preventing the
door from closing properly.
In the Event o a Power Failure
If there is a power failure during the storage of frozen
foods, keep the door closed. If the temperature within
your freezer should rise, do not refreeze the food
without checking its condition. The following
guidelines should assist you:
Ice-cream: Once thawed should e discarded.
Fruits & Vegetables: If soft should e cooked and
used up.
Breads & Cakes: Can e refrozen without danger.
Shell ish: Should e refrigerated and used up
quickly.
Cooked Dishes: i. e. casseroles should e
refrigerated and used up.
Large Pieces o Meat: Can e refrozen providing
there are still ice crystals remaining within them.
Small Joints: Should e cooked and can then e
refrozen as cooked dishes.
Chicken: Should also e cooked and refrozen as a
fresh dish.
HINTS AND TIPS
11
TECHNICAL SPECIFICATIONS
DIMENSIONS
Height 124 cm
Width 55 cm
Depth 60 cm
POWER SUPPLY VOLTAGE AND FREQUENCY 220-240 V / 50 Hz
TOTAL POWER ABSORBED 90 W
AVERAGE DAILY UNITS ELECTRICITY * 0.658 kWh
GROSS CAPACITY
Freezer 170 l
NET CAPACITY
Freezer 150 l
STAR RATING
* This figure is ased on standard test results in accordance with European Standard EN 153.
Actual consumption will depend on how the appliance is used and where it is located.

7
When the appliance is not in use
When the appliance is not in use for long periods,
disconnect from the electricity supply, empty all
foods and clean the appliance, leaving the doors ajar
to prevent unpleasant smells.
External cleaning
Many proprietary kitchen sur ace cleaners
contain chemicals that can attack/damage the
plastics used in this appliance. For this reason it
is recommended that the outer casing o this
appliance is only cleaned with warm water with a
little washing-up liquid added.
An accumulation of dust will affect the performance
of the appliance and cause excessive electricity
consumption.
You MUST ensure that the appliance is switched
OFF.
Once or twice a year dust the condenser ( lack grill)
and the compressor at the ack of the appliance,
with a rush or vacuum cleaner, see figure.
PR259
De rosting
When the frost has reached a thickness of up to
4mm it can e removed using the ice scraper
provided with the appliance. During this operation it
is not necessary to disconnect the appliance from
the mains and remove the food. Never use metal
tools for this operation.
For complete defrosting (once or twice a year)
proceed as follows:
- turn the thermostat control kno to the «OFF»
position (O) or disconnect the appliance from the
mains.
- Remove any food from inside the freezer , wrap it
in several sheets of newspaper and store in a
cool/dry place.
- Leave the door open and insert the ice scraper
under the channel in the centre of the lower part
of the appliance; place a low-sided container
eneath the scraper to collect the water (see fig.).
- Clean and dry thoroughly.
- Replace the scraper in one of the drawers .
- Reconnect the appliance to the mains or reset
the thermostat control kno to the normal
operating position.
- After letting the appliance run for at least two
hours in fast freeze mode, replace the previously
removed food into the compartment.
Important
A temperature rise of the frozen food packs, during
defrosting, may shorten their safe storage life.
D068
MAINTENANCE AND CLEANING
Before any maintenance or cleaning work is
carried out, DISCONNECT the appliance from the
ELECTRICITY supply.
Internal cleaning
Clean the inside and accessories with warm water
and icar onate of soda (5ml to 0.5 litre of water).
Rinse and dry thoroughly.
NEVER USE DETERGENTS, ABRASIVE
POWDERS, HIGHLY PERFUMED CLEANING
PRODUCTS OR WAX POLISHES,TO CLEAN THE
INTERIOR AS THESE WILL DAMAGE THE
SURFACE AND LEAVE A STRONG ODOUR.
10
Standard guarantee conditions
We, Zanussi-Electrolux, undertake that if within 12 months of the date of the purchase this
ZANUSSI-ELECTROLUX appliance or any part thereof is proved to e defective y reason only of faulty
workmanship or materials, we will, at our option repair or replace the same FREE OF CHARGE for la our,
materials or carriage on condition that:
• The appliance has een correctly installed and used only on the electricity supply stated on the rating plate.
• The appliance has een used for normal domestic purposes only, and in accordance with the manufacturer’s
instructions.
• The appliance has not een serviced, maintained, repaired, taken apart or tampered with y any person not
authorised y us.
• All service work under this guarantee must e undertaken y a Service Force Centre. Any appliance or
defective part replaced shall ecome the Company’s property.
• This guarantee is in addition to your statutory and other legal rights.
Home visits are made etween 8.30am and 5.30pm Monday to Friday. Visits may e availa le outside these
hours in which case a premium will e charged.
Exclusions
This guarantee does not cover:
• Damage or calls resulting from transportation, improper use or neglect, the replacement of any light ul s or
remova le parts of glass or plastic.
• Costs incurred for calls to put right an appliance which is improperly installed or calls to appliances outside
the European Community (EC) or European Free Trade Area.
• Appliances found to e in use within a commercial environment, plus those which are su ject to rental
agreements.
• Products of Zanussi-Electrolux manufacture which are not marketed y Zanussi-Electrolux.
European Guarantee
If you should move to another country within Europe then your guarantee moves with you to your new home
su ject to the following qualifications:
• The guarantee starts from the date you first purchased your product.
• The guarantee is for the same period and to the same extent for la our and parts as exists in the new
country of use for this rand or range of products.
• This guarantee relates to you and cannot e transferred to another user.
• Your new home is within the European Community (EC) or European Free Trade Area.
• The product is installed and used in accordance with our instructions and is only used domestically, i.e. a
normal household.
• The product is installed taking into account regulations in your new country.
Before you move please contact your nearest Customer Care centre, listed elow, to give them details of your
new home. They will then ensure that the local Service Organisation is aware of your move and a le to look
after you and your appliances.
France Senlis [phone]
Germany Nürn erg [phone]
Italy Pordenone [phone]
Sweden Stockholm [phone]
UK Slough [phone]
Ireland Du lin [phone]
GUARANTEE CONDITIONS

8
SOMETHING NOT WORKING
Symptom
No power to the appliance
The temperature in the freezer is too high
The freezer door will not open
The compressor runs continously
Excessive frost and ice has uilt up
Noise
Solution
Check there is power at the socket.
Check there is not a power cut y checking the
household lights.
Check the fuse has not lown.
Check the thermostat control kno in the freezer is
turned to the correct setting relative to am ient
conditions.
Check the am ient temperature is within the
appliance’s operating limits, please refer to the
installation section in this instruction ook.
Relocate the appliance if necessary.
Has door just een opened? If so leave for a few
minutes to allow the air pressure to equalise.
Adjust the thermostat control kno to give correct
temperature control. See “Setting the temperature”.
Check that the door is closed.
Large quantities of food have recently een placed in
the ca inet and/or door is frequently opened.
Check that air ventilation is not o structed.
Ensure the door is not left open.
Check that nothing is preventing the door from
closing.
Is the door gasket intact and clean.
Has advised periodic defrosting een carried out.
Refer to normal operating sounds.
If the appliance is not working correctly, please carry out the following checks efore contacting your local
Service Force Centre
If after the a ove checks your appliance still does not operate correctly, contact your local Service Force Centre.
In-guarantee customers should ensure that the above checks have been made, as the engineer will
make a charge i the ault is not a mechanical or electrical breakdown.
Please note that it will e necessary to provide proof of purchase for any in-guarantee service calls.
9
SERVICE AND SPARE PARTS
CUSTOMER CARE DEPARTMENT
For general enquiries concerning your Zanussi-Electrolux appliance or for further information on
Zanussi-Electrolux products, please contact our Customer Care Department y letter or telephone at the
address elow or visit our we site at www.zanussi.co.uk
Customer Care Department
Zanussi-Electrolux
55-77 High Street
Slough
Berkshire
SL1 1DZ
Tel: [phone] (*)
* calls to this num er may e recorded for training purposes.
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local
Service Force Centre y telephoning:-
0 8 7 0 5 9 2 9 9 2 9
Your telephone call will e automatically routed to the Service Force Centre covering your post code area.
For the address of your local Service Force Centre and further information a out Service Force, please visit the
we site at www.serviceforce.co.uk
For Customer Service in Ireland please
contact us at the address elow:
Zanussi-Electrolux
Electrolux Group (Irl) Ltd
Long Mile Road
Du lin 12
Repu lic of Ireland
Telephone : [phone]
Email: [email protected]
Before calling out an engineer, please ensure you have read the details under the heading ‘Something Not
Working?
When you contact the Service Force Centre you will need to give the following details:
1. Your name, address and post code
2. Your telephone num er
3. Clear and concise details of the fault
4. The model and serial num er of the appliance (found on the rating plate)
5. The purchase date
Please note that a valid purchase receipt or guarantee documentation is required or in-guarantee
service calls.