ZOLL Rescue Ready Service manual

Administrator’s Guide
9650-000877-01 Rev. B
Rescue Ready®Monitor

Information in this document is subject to change without notice.
The remote monitor contains:
FCC ID: YOPGS2101M
IC: 9154A-GS2101M
Technical Support
Monday - Friday
8:30 a.m. to 6:00 p.m. EST
978 421-9655 Direct
800 348-9011 Toll-free (US)
866-442-1011 Toll-free (Canada)
Software License Agreements
Some software components included in this product are licensed by ZOLL Medical Corporation under various open source licenses.
Patents
U.S. and foreign patents pending. See https://www.zoll.com/medical-technology/patents for a complete list.
The issue date for the ZOLL Rescue Ready Monitor Administrator’s Guide
(REF 9650-000877 Rev. B) is July, 2021.
Trademark Information
Copyright © 2021 ZOLL Medical Corporation. All rights reserved. Powerheart, Rescue Ready, and ZOLL are trademarks or registered
trademarks of ZOLL Medical Corporation in the United States and/or other countries. All other trademarks are the property of their
respective owners.
Manufactured for:
ZOLL Medical Corporation
500 Burdick Parkway
Deereld, WI 53531 USA
9650-000877-01 Rev. B ZOLL Rescue Ready Monitor Administrator’s Guidei

Contents
Introduction .............................................................................................. 1
Rescue Ready Monitor overview...................................................................1
Indications for use...............................................................................................1
How the remote monitor works ....................................................................1
Package contents ................................................................................................1
Wi-Fi requirements.............................................................................................1
ZOLL® RRM mobile app ....................................................................................1
Mobile requirements .........................................................................................1
Remote Monitor Set-Up ................................................................................ 2
Setting up your PlusTrac account..................................................................2
Where to locate your monitored AED .........................................................2
Connecting the remote monitor with your AED ....................................2
Attaching your remote monitor device ......................................................2
Settings screen ...................................................................................................3
Advanced PlusTrac server settings .............................................................3
Advanced Wi-Fi settings ................................................................................3
Server connection conrmation....................................................................3
PlusTrac Web interface ......................................................................................3
Maintenance ............................................................................................. 3
Cleaning your remote monitor ......................................................................3
Appendix A: Specications ...................................................................... 4
Physical specications .......................................................................................4
Environmental specications .........................................................................4
Appendix B:Standards Compliance......................................................... 4
Guidance and manufacturer’s declarations ..............................................4
Appendix C: Troubleshooting the RRM mobile app.............................. 5
ZOLL Rescue Ready Monitor Administrator’s Guide 9650-000877-01 Rev. B 3i
ii

1Introduction
Rescue Ready Monitor overview
The ZOLL® Rescue Ready® Monitor device (herein referred to as
remote monitor) from ZOLL Medical Corporation is a compact
wireless device that listens for the distinct error tone emitted by the
Powerheart® G5 AED when it is not “Rescue Ready” (failed self-test).
The remote monitor is compatible with the Powerheart G5 AED from
ZOLL Medical Corporation.
Indications for use
The remote monitor by ZOLL Medical Corporation is a wireless
communication device which automatically transmits the not
“Rescue Ready” status of a linked AED via Wi-Fi.
Note: Remote monitoring is an enhancement to routine maintenance
and inspections of AEDs. Reference your AED User Manual for
appropriate maintenance and inspections. Try to resolve any AED
maintenance issues by using the information in the Troubleshooting
section of your AED User Manual. If you are unable to resolve the
issue, see the ZOLL Technical Support contact information at the
beginning of this guide.
How the remote monitor works
Upon detection of a failed Powheart G5 AED self-test, the remote
monitor will report the failed self-test state to registered points of
contact via ZOLL PlusTrac® AED Management Software.
If the Powerheart G5 AED detects an error during its self-test, three
things will happen:
1. The Rescue Ready indicator on your AED will ip from green to red
and an audible tone is immediately emitted.
2. If linked with your AED, the remote monitor recognizes the unique
tone from the AED and transmits a non-“Rescue Ready” alert to
PlusTrac via Wi-Fi.
3. All registered points of contact are then notied by a PlusTrac
email alert with information that identies the specic AED
experiencing the error.
Rescue Ready indicator on the Powerheart G5 AED:
R
E
A
D
Y
R
E
S
C
U
E
AED is not Rescue Ready.
R
E
A
D
Y
R
E
S
C
U
E
AED is Rescue Ready.
Rescue Ready technology assesses the AED,
battery, and pads to ensure they are ready to
perform a rescue.
Package contents
The remote monitor device kit includes:
◆(1) Rescue Ready Monitor device
◆(1) Lanyard (fastens monitor to the Powerheart G5 AED)
◆(1) Set Up Guide
Wi-Fi requirements
Review the following information with your IT team:
◆Conrm that you have continuous, 24/7 Wi-Fi service available
where you plan to deploy your AED/remote monitor.
◆The remote monitor will not connect to open networks (no
password required) or those that require active conrmation.
◆ The remote monitor supports pre-shared key and enterprise
authentication. It is only compatible with 2.4 GHz frequencies.
◆ If your facility tracks the MAC address of connected devices, you
will nd the MAC address on the back of the remote monitor on
the product ID label.
◆ The remote monitor must be connected to a stable Wi-Fi free of
power or network interruptions.
◆ Conrm that you have a strong Wi-Fi signal strength.
Note: Wi-Fi networks that are not available or have low signal
strength will display with few to no bars.
ZOLL® RRM mobile app
The ZOLL Rescue Ready Monitor (RRM) mobile app
is used to connect the remote monitor(s) and
AED(s). The mobile app includes a barcode-scan
feature to quickly connect the remote monitor to
the AED in your PlusTrac account.
Mobile requirements
Operating system compatibility requirements are:
◆ iOS version 10.0 or above
◆ Android version 5.0 or above
9650-000877-01 Rev. B ZOLL Rescue Ready Monitor Administrator’s Guide1

2 Remote Monitor Set-Up
Setting up your PlusTrac account
The remote monitor uses PlusTrac, a web-based program that
manages your remote monitors and AEDs, and issues notications
about the readiness of your connected AEDs. PlusTrac generates
emails to alert you of your AEDs non-”Rescue Ready” status.
New customers: when you order a Rescue Ready monitor and
PlusTrac, a “Welcome Email” is sent to the email address provided on
your order. Instructions on how to set up your PlusTrac account are
provided in that email.
Existing PlusTrac customers: no additional account set up is required.
Simply follow the connection instructions to begin using the
monitor.
Where to locate your monitored AED
Note: Provision the remote monitor to your AED in the location you
plan to deploy in order to verify you have good Wi-Fi coverage.
For optimum performance, be sure to store your AED and attached
remote monitor in a location well covered by your Wi-Fi signal.
Connecting the remote monitor with
your AED
Be sure Bluetooth and Wi-Fi are “on” in your phone settings as the
mobile app needs to connect to the remote monitor via Bluetooth
and to PlusTrac via Wi-Fi.
Once your PlusTrac account is set up, it’s time to download the RRM
app and log in. Use your smartphone to access the Apple App Store
or the Google Play Store and download the RRM app.
The RRM app takes you through a step-by-step sequence to
provision, or connect, the remote monitor to the AED in your PlusTrac
account. The RRM app will conrm a successful Wi-Fi connection with
your remote monitor.
Following completion of the connection process, press the button on
your remote monitor and log into your PlusTrac account to conrm
that the remote monitor has checked in.
Once complete you are now ready to attach your remote monitor
to the AED. If you are unable to connect the remote monitor to your
AED in your PlusTrac account, or require assistance, contact ZOLL
Technical Support.
Note: If you need to connect another AED with another remote
monitor, access the RRM app once again and repeat the step-by-step
instructions.
Attaching your remote monitor
device
After removing the remote monitor and lanyard from the box,
unscrew the lanyard and take it apart, loop the lanyard through the
top portion of your remote monitor, fasten the lanyard around the
handle of your AED, and screw the lanyard back together.
Important: The lanyard and remote monitor must fall under the self-
test beeper as shown in the image below. DO NOT block the Rescue
Ready status indicator.
This completes the physical setup of the remote monitor.
Self-test Beeper
ZOLL Rescue Ready Monitor Administrator’s Guide 9650-000877-01 Rev. B 2

Settings screen
IMPORTANT: Contact your IT department before
making any changes. If you require further guidance
please contact ZOLL Technical Support.
The settings screen in the RRM app provides options to:
◆Reset a remote monitor to its factory defaults.
◆Disconnect from the remote monitor.
◆Specify advanced server settings.
◆Send authentication certicates to the remote monitor.
◆Send updated rmware to the remote monitor.
◆Display diagnostics information.
Advanced PlusTrac server settings
The advanced server settings can be found under the settings screen
and are only accessible when the remote monitor is connected.
The remote monitor uses default values for the server address,
user name, and password. ZOLL Technical Support will instruct you
to change those values if needed. Tap New Certicate if one is
provided to you and then Tap Save.
Advanced Wi-Fi settings
This screen allows you to congure the applicable security protocols
used in the Wi-Fi network. Work with your IT department to nd the
authentication protocols applicable to your Wi-Fi network. Using
the information provided by your IT department, enter the user
name and password, and tap the corresponding outer and inner
authentication options. When choosing an authentication method
that requires a certicate, choose the certicate le type and le.
Tap Connect and the monitor will test the connection. A ü
will display if the connection is working and an Xwill display if the
connection is not working.
Server connection conrmation
When your remote monitor setup is complete:
1. On the remote monitor, press the button and release it.
2. The remote monitor will:
◆Play two tones (beeps)
◆Blink the LED green quickly for few seconds while the remote
monitor is connecting to the server
Wait until the LED stops blinking:
Issue Recommended Action
The LED turns solid green for two
seconds:
The remote monitor was able
to connect successfully to the
PlusTrac server.
The LED turns solid red for two
seconds:
The remote monitor failed to
connect to the PlusTrac server;
move the AED, and the remote
monitor to another location and
retry.
The LED ashes red three times
followed by green three times:
Request a replacement device.
PlusTrac Web interface
After the connection to the server is conrmed, wait 10 minutes to
allow PlusTrac time to process the information received from the
remote monitor.
1. Log into your PlusTrac account and navigate to the remote monitor
page.
2. Enter the serial number (from the back of the remote monitor) into
the search window on the PlusTrac web interface to locate the remote
monitor.
3. Click remote_monitor.
4. Click history.
You should see a line indicating the remote monitor is ready.
3Maintenance
Cleaning your remote monitor
Use a cloth dampened with an approved cleaning solution to wipe
the remote monitor. Do not spray or pour the cleaning solution on
the case or submerge the remote monitor. Dry the remote monitor
with a clean cloth.
Approved cleaning solutions
◆ Use one of these solutions to clean the case of the remote
monitor: soap and water, 1:10 solution of bleach, or Isopropyl
Alcohol (90-91%) concentration.
◆ The remote monitor cannot be sterilized.
◆ Wipe down the remote monitor with water after using any
cleaning solution.
DO NOT:
◆ Immerse any part of the remote monitor in water
◆ Use ketones (MEK, acetone, etc.) to clean the remote monitor
◆ Sterilize the remote monitor
9650-000877-01 Rev. B ZOLL Rescue Ready Monitor Administrator’s Guide3

Appendix A: Specications
This section describes product specications for the remote monitor:
Physical specications
Parameter Detail
Dimension
Height: 5.08 inches
Width: 1.81 inches
Depth: 1.43 inches
Weight 0.253 lbs.
Environmental specications
Parameter Detail
Operating Temperature: 0°C to 50 °C (32 °F to 122 °F)
Humidity: 10% to 95% (non-condensing)
Appendix B:Standards Compliance
Guidance and manufacturer’s
declarations
The remote monitor is intended for use in the electromagnetic
environment specied in the table below. The customer or the
user of the remote monitor should assure that it is used in such an
environment.
Compliance Electromagnetic
environment —
guidance
RF Exposure
Statement
The device should be
installed and operated
with a minimum
distance of 20 cm
between the monitor
and your body.
RF emissions
CISPR 11
Class B
(Group 2)
This equipment has
been tested and found
to comply with the
limits for a Class B
(Group 2) digital device,
pursuant to part 15 of
the FCC Rules.
The remote monitor
contains
FCC ID:
YOPGS2101M
CAUTION: Changes or
modications not
expressly approved
could void your
authority to use this
equipment. This device
complies with Part 15 of
the FCC Rules.
Operation is subject to
the following two
conditions: (1) This
device may not cause
harmful interference,
and (2) this device must
accept any interference
received, including
interference that may
cause undesired
operation.
IC: 9154A-GS2101M
ZOLL Rescue Ready Monitor Administrator’s Guide 9650-000877-01 Rev. B 4

Appendix C: Troubleshooting the
RRM mobile app
1. Start the RRM mobile app on your phone.
2. Press the button on the remote monitor for ve seconds until the
LED turns green.
3. When the Next button on the app turns blue, tap Next.
4. Continue to tap Next on the following screens.
5. Tap Verify.
6. Wait until the app proceeds through the verify steps.
If the verify does not complete, note the failed step and refer to the
table below for issues and actions you can take to correct them.
Issue Recommended Action
If the app displays an Xnext to
the RRM serial number:
Ensure that the serial number
on the back of the remote mon-
itor matches the serial number
displayed by the app.
If the app displays an Xnext to
the AED serial number:
Ensure that the AED serial
number is correct and the AED
has been added to the Plus Trac
account.
If the app displays an Xnext to
the Wi-Fi Connection:
Wi-Fi signal in the current
location is not strong enough
to allow remote monitor Wi-Fi
network connection. Move the
remote monitor and the AED
into another location and retry
the above procedure.
If the app displays an Xnext to
the Battery:
Request a replacement device.
If the app displays an Xnext to
the Server Connection, possible
causes are:
1. Wi-Fi signal in the current
location is not strong enough
to allow RRM Wi-Fi network
connections.
- Move the remote monitor and
the AED into another location
and retry the above procedure.
2. Server is temporarily un-avail-
able.
- Try the above procedure in a
few minutes.
If the app loses connection to
the remote monitor during the
verify procedure:
Repeat the above procedure
and during the verify step ob-
serve the LED on the RRM. If it
ashes Red three times (during
the verify) request a replace-
ment device.
Note: Tap the settings icon and scroll down to display additional
information e.g. Battery Voltage, remote monitor status, and
Time. This information may be provided to customer service when
requesting a replacement device.
9650-000877-01 Rev. B ZOLL Rescue Ready Monitor Administrator’s Guide5