ZURN AquaSense Z6920-XL Series User manual

LIMITED WARRANTY
All goods sold hereunder are warranted to be free from defects in material and factory workmanship for a period of three years from the
date of purchase. Decorative nishes warranted for one year. We will replace at no costs goods that prove defective provided we are
notied in writing of such defect and the goods are returned to us prepaid at Sanford, NC, with evidence that they have been properly
maintained and used in accordance with instructions. We shall not be responsible for any labor charges or any loss, injury or damages
whatsoever, including incidental or consequential damages. The sole and exclusive remedy shall be limited to the replacement of the
defective goods. Before installation and use, the purchaser shall determine the suitability of the product for his intended use and the
purchaser assumes all risk and liability whatever in connection therewith. Where permitted by law, the implied warranty of merchantabil-
ity is expressly excluded. If the products sold hereunder are “consumer products,” the implied warranty of merchantability is limited to a
period of three years and shall be limited solely to the replacement of the defective goods. All weights stated in our catalogs and lists are
approximate and are not guaranteed.
AquaSense®
Z6920-XL and Z6922-XL Series
Sensor-Operated Lavatory Faucets for Battery,
Plug-In, or Hardwire Installations, Connected
Installation,
Operation, Maintenance,
and Parts Manual
Patented and Patents Pending
WARNING: Cancer and Reproducve Harm - www.P65Warnings.ca.gov
ADVERTENCIA: Cáncer y daño reproducvo - www.P65Warnings.ca.gov
AVERTISSEMENT: Cancer et eets néfastes sur la reproducon - www.P65Warnings.ca.gov
Z6920-XL Z6922-XL
NOTICE: READ ENTIRE MANUAL PRIOR TO INSTALLING PRODUCT.

This Page Intentionally Left Blank

FV808 Rev. A 09/07/21
Page 3
Aqua Sense®Faucets Package Contents
Z6922-XL-W1 (As Shown)Z6920-XL-W1 (As Shown)
Endpoint
(-W1 Only)
Y-Cable
(-W1 Only)
CWB
DC Adapter
Aerator
and Key
Electronics Box
with Ceramic Valve
Filter
O-Ring for
Base
Spout Assembly
Spout Assembly
Aerator
and Key
Electronics Box
with Ceramic
Valve
Shank
Mounting Kit
Base Gasket
Filter

FV808 Rev. A 09/07/21
Page 4
Z6922-XL-W2 (As Shown)
Z6920-XL-W2 (As Shown)
Monitor
(-W2 Only)
Monitor
(-W2 Only)
Aerator
and Key
Electronics Box
with Solenoid
Shank
Mounting Kit
Base Gasket
Aerator
and Key
Electronics Box
with Solenoid
Filter
Spout Assembly
Batteries
Batteries
Filter
O-Ring for
Base
Hydrogenerator
Hydrogenerator
Sensor Inline
Connector
Sensor Inline
Connector
Required Tools
Adjustable Wrench Phillips Head
Screwdriver
Spout Assembly
3/32” & M3
Hex Key Wrenches
(Supplied)

FV808 Rev. A 09/07/21
Page 5
Overview:
-W1 & -W2 Only:
Zurn connected faucets transmit data 24/7 to the Zurn plumbSMART™* web portal and mobile app. Proactively
monitor your faucet activations and water usage, receive real-time alerts for preset high and low usage parameters,
and access system data for trends and predictive maintenance anytime and anywhere.
All Congurations:
AquaSense® sensor faucets are ideal for high-use applications where durability and hands-free operation are
necessary. ADA compliant, battery powered, polished chrome-plated cast brass sensor faucet with infrared proximity
sensor for retrot and new construction. Unit is furnished with a standard 0.5 GPM aerator and mounting hardware.
Zurn Lead Free products (-XL) are designed and manufactured to comply with Section 1417 of the Safe Drinking
Water Act (SDWA) which mandates the weighted average lead content of no more than 0.25% of the wetted surface.
Electronic Emission Notices (-W1/-W2):
The following information refers to Zurn Smart Connected Products, types: -W1 and -W2. This equipment has been tested and found to
comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference intended for use in non-residential/non-domestic environments. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment o󰀨 and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit di󰀨erent from that to which the receiver is connected.
• Consult an authorized dealer or service representative for help.
Zurn is not responsible for any radio or television interference caused by using other than specied or recommended cables and con-
nectors or by unauthorized changes or modications to this equipment. Unauthorized changes or modications could void the user’s
authority to operate the equipment.
Solenoid Valve Box Ceramic Gear Valve Box
Specications (Ceramic Valve):
Power: 7.5 VDC external power supply for faucet and -W1 endpoint
P6000-ACA: 800 mA maximum output
P6000-HW6: 2 A maximum output
Sensor Range: Fixed
Operating Water Pressure: 10-125 psi
Operational Water Temperature: 33°F to 140°F (1°C to 60°C)
Aerator: 0.5 GPM Vandal-Resistant (Standard)
Specications (Solenoid Valve):
Power: 6 VDC Series [4 “AA” (Alkaline ONLY)] for faucet
6 VDC Series [4 “AA” (Alkaline or Lithium)] for -W2 monitor
Sensor Range: Fixed
Operating Water Pressure: 10-125 psi
Operational Water Temperature: 33°F to 140°F (1°C to 60°C)
Aerator: 0.5 GPM Vandal-Resistant (Standard)

FV808 Rev. A 09/07/21
Page 6
Important Safety Information (All Congurations):
• Installer is responsible for ensuring the product is installed and conforms to all plumbing codes and ordinances.
• Do not convert or modify this Zurn product yourself. All warranties will be voided.
• Water supply lines must be sized according to building designer in order to provide adequate water supply for each xture.
• Flush all water lines prior to making connections.
Prior to Installation (All Congurations):
Before installing your Zurn®Aqua-Sense®Faucet, the items listed below should already be installed on site:
• Lavatory/sink
• Drain Line
• Hot and cold water supply line or pre-tempered water supply line.
• Installer/Servicer should not use pipe dope or teon/thread sealant anywhere on this product, most notably threads and
connection points.
• Care shall be taken when installing this product to prevent marring of any exposed or decorative surfaces.
Be sure the sink/lavatory/basin is clear from any objects upon making the sensor to electronics connection.
Warning: Do not connect an external power supply to the hydrogenerator’s barrel jack connector. Doing so could reduce product
performance or pose a re hazard
NOTE: The information in this manual is subject to change at any time without notice. Installations may be performed
at di󰀨erent times of construction by di󰀨erent individuals. For this reason, these instructions should be left on-site
with the facility or maintenance manager.

FV808 Rev. A 09/07/21
Page 7
Spout Installation Instructions (All Congurations)
Cover Plate Installation Instructions (Z6920 Only)
1. (For faucets with -CP4 or -CP8 su󰀩x).
Pass sensor connector wire and shank through gasket. Align
gasket with faucet bottom and press rmly together. Pass sensor
connector and shank through cover plate and fasten to the faucet
with the provided screws.
2a. (Z6920): Install spout to sink using spout base gasket, plastic
mounting washer, star washer and mounting nut.
Note: Faucet location needs to be within 3 feet radius above
electrical outlet for ACA congurations.
NOTE: Before installation, turn o󰀨 water supplies to existing faucet and remove faucet if replacing an existing device.
Clean the faucet basin and clear away debris. Flush all supply lines before connecting the faucet. Failure to do so
may result in debris clogging the inlets and/or internal control and mixing valve of the faucet.
1. Carefully screw aerator into spout using included tool.
Take care to not pinch blue o-ring
3. Ensure that slot in plastic washer is facing forward.
Sensor cable should not pass through plastic mounting washer.
Z6920
Z6922
2b. (Z6922): Install spout to sink wall using spout base o-ring, plastic
mounting washer, mounting nut, and shank elbow.
Note: Faucet location needs to be within 3 feet radius above
electrical outlet for ACA congurations.

FV808 Rev. A 09/07/21
Page 8
1. Remove the electronics module from box
2. Tighten electronics module assembly to shank and connect
water line(s). Connect Sensor.
3a. Optional ACA version: Connect supplied inline connector and
AC adapter.
3b. Optional HW6 (Hardwired 6V) version: Connect supplied inline
connector and hardwire adapter. When securing the CWB wires
to the screw terminals on HW6 unit, the BLACK WITH DASHED
MARKINGS should be connected to the Positive (+) terminal, and
the SOLID BLACK wire should be connected to the Negative (-)
terminal.
4. Turn on water supply(ies).
ACA
-CWB
-HW6
Endpoint & Electronic Module Installation Instructions (-ACA/-CWB)

FV808 Rev. A 09/07/21
Page 9
Optional MJ unit (sold separately)
Note: Do not connect more than 3 boxes to a single transformer
-MJ
-HW6
18 AWG (MIN)
MAX LENGTH 40’
Notes:
1. Failure to observe proper polarity will result in failure of the sensor
and/or power converter.
2. Use #18 AWG for interconnections.
B
B
L
L
A
A
C
C
K
K
/W
/W
H
H
IT
IT
E
E
S
S
T
T
R
R
I
I
P
P
E
E
(+)
(+)
F
F
A
A
U
U
C
C
E
ETT
F
F
A
A
U
U
C
C
E
ETT
F
F
A
A
U
U
C
C
E
ETT
B
B
L
L
U
U
E
E
(-
(-
)
)
G
G
R
R
E
E
E
E
N
N
/
/
Y
Y
E
E
L
L
L
L
O
O
W
W
F
F
R
R
A
A
M
M
E
E
/
/
S
S
A
A
F
F
E
E
T
T
Y
Y
GROUN
GROUN
D
D
P6000
P6000
-
-
H
H
W
W
6
6
W
W
I
I
R
R
I
I
N
N
G
G
I
I
N
N
V
V
A
A
C
C
(
(
L
L
I
I
NE
NE
)
)
B
B
L
L
A
A
C
C
K
K
(
(
N
N
E
E
U
U
T
T
RA
RA
L
L
)
)
W
W
H
H
I
I
T
T
E
E
R
R
ED
ED
(+
(+
)
)

FV808 Rev. A 09/07/21
Page 10
2. Connect sensor inline connector to electronics module and
hydrogenerator.
3. Open battery module using supplied Allen wrench and install
supplied alkaline batteries in the electronics module.
Z6950 Series
Battery Powered
Sensor Faucet
MADEIN XXX FormNo. FV559
Electronics Module Installation Instructions (-HYD)
5. Ensure sink is clear of tools/debris and is in normal operating
condition. Remove protective lm from sensor lens if needed.
6. Turn on water supply(ies).
4. Tighten electronics module assembly with hydrogenerator to
shank and connect water line(s).
1. Connect hydrogenerator(A) downstream of electronics
module(B) and lter(C) to bottom of electronics module.
B
A
C
7. Connect sensor inline connector to sensor cable from spout.

FV808 Rev. A 09/07/21
Page 11
1.a. Install endpoint on wall surface within 2 feet radius of faucet
with dry wall anchors & screws or doubled sided VHB tape
1.b. For concealed wiring installation, drill 3/16” hole in wall surface
for DC power cable , route wire-end through hole to HW6 unit.
After routing, apply sealant around wire in hole.
Endpoint & Electronic Module Installation Instructions (-W1)
2. Connect endpoint and DC power cable.
5.a. ACA version: Plug in AC adapter to wall outlet.
5.b. Optional HW6 version: Connect supplied inline connector
and hardwire adapter. When securing the CWB wires to the screw
terminals on HW6 unit, the BLACK WITH DASHED MARKINGS
should be connected to the Positive (+) terminal, and the SOLID
BLACK wire should be connected to the Negative (-) terminal.
ACA
BLUE (-)
GREEN/YELLOW
FRAME/SAFETY GROUND
P6000-HW6 WIRING
IN
VAC
(LINE)
BLACK
(NEUTRAL)
WHITE
RED (+)
-CWB
-HW6
4. Connect endpoint and electronics module assembly
using supplied Y cable.
Do not connect Y-cable to the spout.
Endpoint
Electronics Box with
Ceramic Valve
3. Tighten electronics module assembly to shank and connect
water line(s).

FV808 Rev. A 09/07/21
Page 12
5.c.
Optional MJ unit (sold separately)
Note: Do not connect more than 3 boxes to a single transformer
6. Connect Y-cable to the spout sensor.
-MJ
-HW6
18 AWG (MIN)
MAX LENGTH 40’
Notes:
1. Failure to observe proper polarity will result in failure of the sensor
and/or power converter.
2. Use #18 AWG for interconnections.
B
B
L
L
A
A
C
C
K
K
/W
/W
H
H
IT
IT
E
E
S
S
T
T
R
R
I
I
P
P
E
E
(+)
(+)
F
F
A
A
U
U
C
C
E
ETT
F
F
A
A
U
U
C
C
E
ETT
FFAAUUCCEETT
B
B
L
L
U
U
E
E
(-
(-
)
)
G
G
R
R
E
E
E
E
N
N
/
/
Y
Y
E
E
L
L
L
L
O
O
W
W
F
F
R
R
A
A
M
M
E
E
/
/
S
S
A
A
F
F
E
E
T
T
Y
Y
GROUN
GROUN
D
D
P6000
P6000
-
-
H
H
W
W
6
6
W
W
I
I
R
R
I
I
N
N
G
G
I
I
N
N
V
V
A
A
C
C
(
(
L
L
I
I
NE
NE
)
)
B
B
L
L
A
A
C
C
K
K
(
(
N
N
E
E
U
U
T
T
RA
RA
L
L
)
)
W
W
H
H
I
I
T
T
E
E
R
R
ED
ED
(+
(+
)
)

FV808 Rev. A 09/07/21
Page 13
Cable to
monitor
3. Install Monitor on wall surface within 2 feet radius of faucet
with dry wall anchors & screws or doubled sided VHB tape.
4. Loosen lid screw with supplied 3mm Allen wrench. Open lid
and install supplied lithium batteries. Close lid and secure by
pressing on the lid tab until it snaps into place. Then tighten
lid screw.
Lid screw
Lid tab
5. Connect monitor and electronics module assembly.
Do not connect cable to the spout at this step.
6. Open battery module using supplied 3mm Allen wrench and
install supplied alkaline batteries in the electronics module.
Then close and tighten battery module.
During initial installation, use the supplied alkaline batteries. During
subsequent battery changes, ONLY use alkaline batteries. Do not mix
alkaline and lithium batteries together.
During initial installation, use the supplied lithium batteries. During
subsequent battery changes, use either alkaline or lithium batteries;
however, do not mix alkaline and lithium batteries together.
During servicing or changing of batteries, wipe down monitor to ensure
water does not enter the housing when the lid is opened.
Monitor & Electronic Module Installation Instructions (-W2)
B
A
2. Connect sensor inline connector to electronics module and to
the hydrogenerator.
C
1. Connect hydrogenerator(A) downstream of electronics
module(B); connect the electronics module(B) downstream of
lter(C).
Do not connect the electronic module to spout.

FV808 Rev. A 09/07/21
Page 14
8. Ensure that sink is clear of tools/debris and is in normal
operating condition. Remove protective lm from sensor lens if one
is present.
9. Turn on water supply(ies).
7. Tighten electronics module assembly with the hydrogenerator
to shank and connect water line(s).
10. Connect sensor cable from spout to monitor.
• Do not use any abrasive or chemical cleaners to clean the faucets. Do not use any cleaners with an acid base.
• If abrasives or chemicals are used it can lead to dulling of luster, attacking of chrome plating or decorative nishes.
• ONLY use mildly warm soapy water, and then wipe the device dry with a clean/soft towel or cloth.
• Upon cleaning other areas of the restroom be sure the sensor lenses are protected from other cleaning chemicals/solvents to prevent
potential damages to the sensor and/or electronics.
Care and Cleaning Instructions (All Congurations)

FV808 Rev. A 09/07/21
Page 15
Gateway Instruction (-W1/-W2)
Register in plumbSMART (-W1/-W2)
You can request your Ethernet or LTE gateway by visiting
Zurn.com/plumbsmart-gateway-request
or call Zurn Customer Care at 1-844-987-6737
Step 1. Request Gateway:
Step 2. Cabling, Powering and Connecting Your Device:
1. Connect one end of the RJ45 Ethernet cable (supplied) to the
gateway’s Ethernet port and plug the cable’s other end into the
nearest wall port of the building’s Ethernet network.
2. Connect the power supply to the power jack.
3. Wait for status LED to go from ON to double ash every second,
the LoRa LED to turn ON solid, and the cell LED (if LTE enabled)
to ash once every 3 seconds. Should take around 1-2 minutes
depending on location. Your gateway is now ready to transmit
data from your Zurn connected product.
4. Zurn Gateways have been set to DHCP by default. Please
consult local IT support for possible additional access
requirements for your network.
Step 3. Determining General Location for the Zurn Gateway:
• Select a location central to all devices to be connected to this
gateway. Ideal mapping of Gateway to connected devices will
resemble a wagon wheel.
• Place the gateway as high as possible, such as near the top
of a wall.
• Avoid obstructions. Thick walls and reective surfaces, such
as metal, weaken the signal between the gateway and other
devices.
• The LoRa antenna is an omni-directional antenna, but for best
results, mount the device so the LoRa antenna is in a vertical
position near the top of a wall. We recommend conducting a site
survey to test the signal strength in di󰀨erent locations before
you mount the device.
Step 4. Mounting the Zurn Gateway:
The device ships with a mounting bracket. You will also need:
• Four #6 screws with anchors
• Screwdriver
• Drill
1. Determine where you want to mount the device.
2. Mark where you want the screws to go.
3. Drill holes for the screws and insert anchors.
4. Place the mounting bracket and secure it with screws.
5. Attach the device to the bracket and rotate to lock into place.
NOTE: Instructions below are duplicated from registration card supplied with monitor
1. Install Zurn Connected Product(s)
2. Install Zurn Gateway per the Gateway Instructions Manual
3. Request plumbSMART Administrator Account at 844-987-6737
4. Zurn creates your Enterprise Account for you! (You will be required to identify your building location, number of oors, and number
of rooms.)
5. Log in to plumbsmart.zurn.com
6. Register each Connected Product in plumbSMART (Watch How-To Videos to Get Started. Located in the support section inside the
portal.)

FV808 Rev. A 09/07/21
Page 16
1 2 3 4 5 6 7 8
ON
OFF
To adjust features from default conguration, you must remove the
battery tray. Once battery tray is removed you will see the switches.
Default switch positions/modes are shown in bold.
Purge Features:
The purge switches can be congured for 4 modes of operation: Disabled (standard conguration), 12 hour, 24 hours, or 48 hours.
Purge water ow duration is 2 minutes. Note: Purge activation occurs every switch selected time (0,12, 24, or 48 hours) after last
activation.
Flow Time:
There are 6 optional time congurations: 30 seconds (standard), 5s, 10s, 15s, 60s, & “Less Time-out”. The “Less Time-out” option
actually ceases water ow (turns o󰀨) after 20 minutes to limit chance of water damage in the event a sink drain becomes blocked .
Sensing Mode (DEFAULT):
During this mode the valve will shut o󰀨 after hands are removed. If hands are not removed the time out delay will turn o󰀨 the faucet (ex:
standard conguration is 30 seconds).
Metering Mode:
When hands are detected by the sensor, water will run for ‘X’ seconds (standard conguration is 30 seconds) before turning o󰀨.
Sensor Sensitivity: (Default setting - Normal):
There are 4 sensitivity options, which can be selected to achieve the optimal detection performance related to the sink material, shape,
& nish. The faucet sensor sensitivity is congured during pack-out but the mode can be changed upon installation to optimize the
performance within the sink. Sensor sensitivity and sensor detection Modes A & B may be tried for various lighting conditions, sink
materials and shape.
Switch 7 controls the sensitivity
-On (default) is normal sensitivity for most sinks providing max range.
-O󰀨 sets the sensor to a lower sensitivity level for sinks that cause false activation. The detection range maybe less for all hands.
Switch 8 controls sensor mode
-On (default) enables the mode that lters the e󰀨ects of owing in the bottom of problematic sinks. Detection maybe less for some
hands.
-O󰀨 disables the lter mode, so detection is expanded deeper into the sink for max detection range for all hands. Some sinks may
only be able to operate in this mode.
NOTE: After a conguration switch change has been made. Disconnect sensor cable from electronics box, wait 30 seconds, then
reconnect sensor cable.
All switches shown in
default mode.
Switch Posion: 12345678
Purge (Hours)
Disable:
12:
24:
48:
O
On
O
On
O
O
On
On
Time 30:
(Seconds) 5:
10:
15:
60:
Less Time-out
O
On
O
On
O
On
O
O
On
On
O
O
O
O
O
O
On
On
Mode Select
Sensing Mode:
Metering Mode:
O
On
Sensor Sensivity
Low: O
Normal: On
Mode A: O
Mode B: On
Adjustable modes and features selection (-W2/-HYD)

FV808 Rev. A 09/07/21
Page 17
Trouble Shooting: Faucet (Ceramic Valve)
For further assistance with troubleshooting visit http://www.zurn.com
Problem Possible Cause Corrective Action
Faucet is non-responsive No power. Verify power provided by HW6
or ACA
Sensor and electronic connec-
tor cable has bent or broken
pins.
Check to see if pins are miss-
ing, bent, or broken. If yes,
then the electronic box needs
replaced
Sensor lens could have surface
damage, scratches, or deposit
build ups.
Inspect the sensor lens. May re-
quire cleaning with a damp cloth
or sensor replacement
Micro-processor has locked up. Disconnect power. Wait 10 sec-
onds. Reconnect power
Water does not stop Sensor and electronic connec-
tor cable has bent or broken
pins.
Check to see if pins are miss-
ing, bent, or broken. If yes,
then the electronic box needs
replaced
Micro-processor has locked up. Disconnect power. Wait 10 sec-
onds. Reconnect power
Ghost Activation Sensor lens could be obstructed
or environmental factors such
as highly reective surfaces
and/or bright sunlight conditions
could be present.
Check/clean sensor lens of
any debris or buildup. Remove
reective surfaces or adjust
lighting conditions if sunlight or
IR interference is a factor
Sensor faucet is leaking
underneath the sink or
counter
Mounting hardware is not tight-
ened su󰀩ciently (faucet shank,
electronic box, supply hoses,
etc).
Check and ensure the nuts and
joints are tight and secure from
the supply stop all the way to
the faucet shank
Missing the gasket located in
the valve box nut where it as-
sembles to the faucet shank.
Make sure the water supply
stops are shut o󰀨. Check to en-
sure the gasket is installed and
not damaged. If not installed,
install gasket. If gasket is dam-
aged, replace with new

FV808 Rev. A 09/07/21
Page 18
For further assistance with troubleshooting visit http://www.zurn.com
Problem Possible Cause Corrective Action
Faucet is non-responsive Baery voltage low. Change out baeries
Electronic box connector cable
has bent or broken pins.
Check to see if pins are missing, bent, or broken. If yes, then the
electronic box needs to be replaced
Sensor lens could have surface
damage, scratches, or deposit
build ups.
Inspect the sensor lens. May require cleaning with a damp cloth
or spout/sensor replacement
Sensor lens could be obstructed
by environmental factors such
as highly reecve surfaces or
bright lighng condions.
If this is the case, then adjust the dip switch sengs for sensor
sensivity per the diagram on page 16 (switches 7 and 8). Direct
sunlight could eect unit operaon. Do not allow direct sunlight
onto unit.
If one mode does not help try one of the following:
-switching 7 to O to set the sensor to the lowest sensivity level
(detecon range may be less for all hand types).
-switching to alternate mode using switch 8; mode A or B depend-
ing on current conguraon
Reset sensor aer dip switch changes.
Faucet does not acvate
aer inial installaon
Check if protecve lm was
removed from lens.
Check if protecve lm was removed from lens. If it was not, then
remove it.
Water does not stop Electronic box connector cable
has bent or broken pins.
Check to see if pins are missing, bent, or broken. If yes, then the
electronic box needs to be replaced
Ghost Acvaon Sensor lens could be obstructed
or environmental factors such as
highly reecve surfaces and/or
bright sunlight condions could
be present.
Check/clean sensor lens of any debris or buildup and remove any
obstrucons. If sunlight or IR interference is a factor, refer to page
16 “Sensor Sensivity” and adjust faucet for Mode B operaon.
Also, decreasing the sensivity seng (switch 7) may help. If
possible/needed, adjust lighng condions and/or remove nearby
reecve surfaces.
Reset sensor aer dip switch changes.
Sensor faucet is leaking
underneath the sink or
counter
Mounng hardware is not ght-
ened suciently (faucet shank,
electronic box, supply hoses, etc).
Check and ensure the nuts and joints are ght and secure from
the supply stop all the way to the faucet shank
Missing the gasket located in the
valve box nut where it assembles
to the faucet shank.
Make sure the water supply stops are shut o. Check to ensure
the gasket is installed and not damaged. If not installed, install
gasket. If gasket is damaged, replace with new
Trouble Shooting: Faucet (Solenoid Valve)

FV808 Rev. A 09/07/21
Page 19
Problem Corrective Action
“Device Not Communicang” posted in plumbSMART Step 1
Verify LoRa Monitor electronics are plugged in / Verify baeries
installed in LoRa Monitor electronics and have sucient charge
(whichever applies). Install new baeries, as needed. Alert on
product’s page in plumbSMART should clear within 1 hour or on
next faucet acvaon. (Refresh web page by clicking on reload
icon in the browser to clear the alert.)
Step 2
If problem sll present, verify gateway is within range of LoRa
Monitor and funconing (see Gateway Troubleshoong secon)
Step 3
If problem is sll present, verify plumbSMART subscripon
status on product page’s Details tab is listed as “Acvated”
NETWORK: Senet
SUBSCRIPTION STATUS: Acvated
LAST HEARD FROM: 07/14/2020, 04:29 PM CDT
If listed as “Deacvated”, contact Zurn Customer Service at
1.855.ONE.ZURN (1.855.663.9876) for assistance.
“Status – Good” posted in plumbSMART and faucet not
actuang
Step 1
Verify LoRa Monitor’s cables are connected to IR sensor
and Faucet actuator electronics. Restore proper electrical
connecon, as needed.
Step 2
Test acvate the faucet.
If problem persists, see Faucet Troubleshoong secon in this
guide for other steps.
“Status – Good” posted in plumbSMART and faucet actuates but
usage event data not appearing in plumbSMART Charts
Step 1
Verify gateway is powered and LoRa Status LED is ON. If
not, apply power per Zurn Gateway Installaon Guide or see
Gateway Troubleshoong secon in this guide for other steps.
Step 2
If problem sll present, verify plumbSMART subscripon status
on product page’s Details tab listed as “Acvated”
NETWORK: Senet
SUBSCRIPTION STATUS: Acvated
LAST HEARD FROM: 07/14/2020, 04:29 PM CDT
If listed as “Deacvated”, contact Zurn Customer Service at
1.855.ONE.ZURN (1.855.663.9876) for assistance.
Step 3
If problem sll present, the LoRa Monitor electronics may be
faulty. Contact Zurn Customer Service at 1.855.ONE.ZURN
(1.855.663.9876) for assistance with addional troubleshoong
steps and, if needed, unit replacement.
Trouble Shooting: LoRa Monitor (-W1/-W2)
For further assistance with troubleshooting, visit https://plumbsmart.zurn.com/app/training

FV808 Rev. A 09/07/21
Page 20
Problem Corrective Action
“Status – Good” posted in plumbSMART and faucet actuaon
event data not appearing in plumbSMART (< 2 hours) or
“Device Not Communicang” warning or severe alert posted in
plumbSMART for all devices (> 3 hours)
Step 1
Verify gateway Status LED ashes twice every 2 seconds. If LED
is OFF or ON solid, power cycle the gateway and wait for no
more than 5 minutes for unit to inialize and connect.
Step 2
Aer inializaon is nished, LORA LED should turn ON solid
within an addional minute.
Step 3
If LORA LED does not turn ON solid and ethernet cable
connected, contact facility IT administrator to modify port rules
to allow Zurn gateway to access the internet via local router.
If gateway model is ETH/LTE, visually verify SIM card is installed
in designated slot on the side of gateway. If unit has a SIM card,
then disconnect ethernet cable and power cycle the gateway
and wait for unit to inialize and connect. LORA LED should
turn ON solid aer inializaon.
Step 4
If problem sll present, move gateway closer to LoRa monitors
and/or verify gateway mounng, orientaon and connecons
comply with requirements listed in Zurn Gateway Installaon
Guide.
Contact Zurn Customer Service at 1.855.ONE.ZURN
(1.855.663.9876) for assistance with addional troubleshoong
steps.
Trouble Shooting: Gateway (-W1/-W2)
For further assistance with troubleshooting, visit https://plumbsmart.zurn.com/app/training