ZURN AquaSense Z6920-XL-W1 User manual

LIMITED WARRANTY
All goods sold hereunder are warranted to be free from defects in material and factory workmanship for a period of three years from the
date of purchase. Decorative nishes warranted for one year. We will replace at no costs goods that prove defective provided we are
notied in writing of such defect and the goods are returned to us prepaid at Sanford, NC, with evidence that they have been properly
maintained and used in accordance with instructions. We shall not be responsible for any labor charges or any loss, injury or damages
whatsoever, including incidental or consequential damages. The sole and exclusive remedy shall be limited to the replacement of the
defective goods. Before installation and use, the purchaser shall determine the suitability of the product for his intended use and the
purchaser assumes all risk and liability whatever in connection therewith. Where permitted by law, the implied warranty of merchantability
is expressly excluded. If the products sold hereunder are “consumer products,” the implied warranty of merchantability is limited to a
period of three years and shall be limited solely to the replacement of the defective goods. All weights stated in our catalogs and lists
are approximate and are not guaranteed.
Sensor-Operated Lavatory Faucets with Smart Connected Features
NOTICE: READ ENTIRE MANUAL PRIOR TO INSTALLING PRODUCT.
Z6920-XL-W1 Z6922-XL-W1
AquaSense®
Connected EZ Gear Hardwire
Powered Sensor Faucets
Installation, Operation, Maintenance
and Parts Manual
Patented and Patents Pending
WARNING: Cancer and Reproducve Harm - www.P65Warnings.ca.gov
ADVERTENCIA: Cáncer y daño reproducvo - www.P65Warnings.ca.gov
AVERTISSEMENT: Cancer et eets néfastes sur la reproducon - www.P65Warnings.ca.gov

FV743 Rev. D 07/02/21
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FV743 Rev. D 07/02/21
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Overview:
Zurn connected faucets transmit data 24/7 to the Zurn plumbSMART™* web portal and mobile app. Proactively
monitor your faucet activations and water usage, receive real-time alerts for preset high and low usage parameters,
and access system data for trends and predictive maintenance anytime and anywhere.
AquaSense® sensor faucets are ideal for high-use applications where durability and hands-free operation are
necessary. ADA compliant, battery powered, polished chrome-plated cast brass sensor faucet with infrared proximity
sensor for retrot and new construction. Unit is furnished with a standard 0.5 GPM aerator, and mounting hardware.
Zurn Lead Free products (-XL) are designed and manufactured to comply with Section 1417 of the Safe Drinking
Water Act (SDWA) which mandates the weighted average lead content of no more than 0.25% of the wetted surface
Specications:
Voltage: 6 VDC Series [4 “AA” (Alkaline or Lithium) and or external power option] for
faucet
7.5 VDC @ 800mA [P6900-ACA / P6000-HW6 with CWB] or P6900-ACA-BA with
CWB for endpoint
Sensor Range: Self-calibrated, dependent upon sink depth and nish.
Operating Water Pressure: 10-125 psi
Operational Water Temperature: 33°F to 140°F (1°C to 60°C)
Aerator: 0.5 GPM Vandal-Resistant (Standard)
Important Safety Information:
• Installer is responsible for ensuring the product is installed and conforms to all plumbing codes and ordinances.
• Do not convert or modify this Zurn product yourself. All warranties will be voided.
• Water supply lines must be sized according to building designer in order to provide adequate water supply
for each xture.
• Flush all water lines prior to making connections.
Prior to Installation:
Before installing your Zurn®AquaSense® Faucet: the items listed below should already be installed on site.
• Lavatory/sink
• Drain Line
• Hot and cold water supply line or pre-tempered water supply line.
• Installer/Servicer should not use pipe dope or teon/thread sealant anywhere on this product, most notably threads
and connection points.
• Care shall be taken when installing this product to prevent marring of any exposed or decorative surfaces.
Z6922-XL-W1Z6920-XL-W1
Spout AssemblyAerator
and Key
Electronics Box
with Ceramic
Valve
Shank
Mounting Kit
Base Gasket
Aerator
and Key
Electronics Box
with Ceramic
Valve
Filter
O-Ring for
Base
Spout Assembly
Required Tools
AquaSense®Package Contents
Adjustable Wrench
(Optional)
Smooth Jawed
Wrench
Phillips Head
Screwdriver
3/32”, M3
Allen Wrenches
Filter
Endpoint Y-Cable
CWB
DC Adapter
NOTE: The information in this manual is subject to change at any time without notice. Installations may be performed
at di󰀨erent times of construction by di󰀨erent individuals. For this reason, these instructions should be left on-site
with the facility or maintenance manager.
Electronic Emission Notices:
The following information refers to Zurn Smart Connected Products, types: -W1. This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference intended for use in non-residential/non-domestic environments. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment o󰀨 and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit di󰀨erent from that to which the receiver is connected.
• Consult an authorized dealer or service representative for help.
Zurn is not responsible for any radio or television interference caused by using other than specied or recommended cables and con-
nectors or by unauthorized changes or modications to this equipment. Unauthorized changes or modications could void the user’s
authority to operate the equipment.
Be sure the water supply is turned on and the sink/lavatory/basin is clear from any objects upon making the sensor to electronics
connection initiating the self-calibration feature. The sink must be clear of any and all objects and water supply is turned on in order
to calibrate appropriately (calibration time approx 30-60sec) (the system will perform both a wet & dry calibration).

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FV743 Rev. D 07/02/21
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2. Install spout to sink using spout base gasket, plastic mounting
washer, star washer and mounting nut.
Note: Faucet location needs to be within 3 feet radius above
electrical outlet for ACA congurations.
NOTE: Before installation, turn o󰀨 water supplies to existing faucet and remove faucet if replacing an existing device.
Clean the faucet basin and clear away debris. Flush all supply lines before connecting the faucet. Failure to do so
may result in debris clogging the inlets and/or internal control and mixing valve
1. Carefully screw aerator into spout using included tool.
Take care to not pinch blue o-ring
3. Ensure that slot in plastic washer is facing forward.
Sensor cable should not pass through plastic mounting washer.
Spout Installation Instructions
Z6920-XL-W1
Z6922-XL-W1
1.a. Install endpoint on wall surface within 2 feet radius of faucet
with dry wall anchors & screws or doubled sided VHB tape
1.b. For concealed wiring installation, drill 3/16” hole in wall surface
for DC power cable , route wire-end through hole to HW6 unit.
After routing, apply sealant around wire in hole.
Endpoint & Electronic Module Installation Instructions
4. Connect Y-cable to electronics module assembly
5.b. Optional HW6 (Hardwired 6V) version: Connect supplied inline
connector and hardwire adapter. When securing the CWB wires
to the screw terminals on HW6 unit, the BLACK WITH DASHED
MARKINGS should be connected to the Positive (+) terminal, and
the SOLID BLACK wire should be connected to the Negative (-)
terminal.
BLUE (-)
GREEN/YELLOW
FRAME/SAFETY GROUND
P6000-HW6 WIRING
IN
VAC
(LINE)
BLACK
(NEUTRAL)
WHITE
RED (+)
-CWB
-HW6
2. Connect endpoint and DC power cable.
Electronics Box with
Ceramic Valve
3. Tighten electronics module assembly to shank and connect
water line(s).
5.a. ACA version: Plug in AC adapter to wall outlet.
ACA
Do not connect Y-cable to the spout.

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• Do not use any abrasive or chemical cleaners to clean the faucets.
• If abrasives or chemicals are used it can lead to dulling of luster, attacking of chrome plating or decorative nishes.
• ONLY use mildly warm soapy water, and then wipe the device dry with a clean/soft towel or cloth.
• Upon cleaning other areas of the restroom be sure the sensor lenses are protected from other cleaning chemicals/solvents to prevent
potential damages to the sensor and/or electronics.
Care and Cleaning Instructions
Gateway Instruction
Register in plumbSMART
You can request your Ethernet or LTE gateway by visiting
Zurn.com/plumbsmart-gateway-request
or call Zurn Customer Care at 1-844-987-6737
Step 1. Request Gateway:
Step 2. Cabling, Powering and Connecting Your Device:
1. Connect one end of the RJ45 Ethernet cable (supplied) to the
gateway’s Ethernet port and plug the cable’s other end into the
nearest wall port of the building’s Ethernet network.
2. Connect the power supply to the power jack.
3. Wait for status LED to go from ON to double ash every second,
the LoRa LED to turn ON solid, and the cell LED (if LTE enabled)
to ash once every 3 seconds. Should take around 1-2 minutes
depending on location. Your gateway is now ready to transmit
data from your Zurn connected product.
4. Zurn Gateways have been set to DHCP by default. Please
consult local IT support for possible additional access
requirements for your network.
Step 3. Determining general Location for the Zurn Gateway:
• Select a location central to all devices to be connected to this
gateway. Place the gateway as high as possible, such as near
the top of a wall.
• Avoid obstructions. Thick walls and reective surfaces, such
as metal, weaken the signal between the gateway and other
devices.
• The LoRa antenna is an omni-directional antenna, but for best
results, mount the device so the LoRa antenna is in a vertical
position near the top of a wall. We recommend conducting a site
survey to test the signal strength in di󰀨erent locations before
you mount the device.
Step 4. Mounting the Zurn Gateway:
The device ships with a mounting bracket. You will also need:
• Four #6 screws with anchors
• Screwdriver
• Drill
1. Determine where you want to mount the device.
2. Mark where you want the screws to go.
3. Drill holes for the screws and insert anchors.
4. Place the mounting bracket and secure it with screws.
5. Attach the device to the bracket and rotate to lock into place.
NOTE: Instructions below are duplicated from registration card supplied with monitor
1. Install Zurn Connected Product(s)
2. Install Zurn Gateway per the Gateway Instructions Manual
3. Request plumbSMART Administrator Account at 844-987-6737
4. Zurn creates your Enterprise Account for you! (You will be required to identify your building location, number of oors, and number
of rooms.)
5. Log in to plumbsmart.zurn.com
6. Register each Connected Product in plumbSMART (Watch How-To Videos to Get Started. Located in the support section inside the
portal.)
7. Now, Relax. You’re Connected.
5.c.
MJ unit (sold separately)
Note: Do not connect more than 3 boxes to a single transformer
-MJ-HW6
18 AWG (MIN)
MAX LENGTH 40’
6. Connect Y-cable to the spout sensor.

FV743 Rev. D 07/02/21
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FV743 Rev. D 07/02/21
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For further assistance with troubleshooting visit http://www.zurn.com
Trouble Shooting: Faucet
Problem Corrective Action
“Device Not Communicang” posted in plumbSMART Step 1
Verify LoRa Monitor electronics is plugged in. Alert on product’s
page in plumbSMART should clear within 1 hour or on next
faucet acvaon. (Refresh web page by clicking on reload icon
in the browser to clear the alert.)
Step 2
If problem sll present, verify gateway is within range of LoRa
Monitor and funconing (see Gateway Troubleshoong secon)
Step 3
If problem sll present, verify plumbSMART subscripon status
on product page’s Details tab listed as “Acvated”
NETWORK: Senet
SUBSCRIPTION STATUS: Acvated
LAST HEARD FROM: 07/14/2020, 04:29 PM CDT
If listed as “Deacvated”, contact Zurn Custom Service at 1.855.
ONE.ZURN (1.855.663.9876) for assistance.
“Status – Good” posted in plumbSMART and faucet not
actuang
Step 1
Verify LoRa Monitor’s cables are connected to IR sensor
and Faucet actuator electronics. Restore proper electrical
connecon, as needed.
Step 2
Test acvate the faucet.
If problem persists, see Faucet Troubleshoong secon in this
guide for other steps.
“Status – Good” posted in plumbSMART and faucet actuates but
usage event data not appearing in plumbSMART Charts
Step 1
Verify gateway is powered and LoRa Status LED is ON. If
not, apply power per Zurn Gateway Installaon Guide or see
Gateway Troubleshoong secon in this guide of other steps.
Step 2
If problem sll present, verify plumbSMART subscripon status
on product page’s Details tab listed as “Acvated”
NETWORK: Senet
SUBSCRIPTION STATUS: Acvated
LAST HEARD FROM: 07/14/2020, 04:29 PM CDT
If listed as “Deacvated”, contact Zurn Customer Service at
1.855.ONE.ZURN (1.855.663.9876) for assistance.
Step 3
If problem sll present, the LoRa Monitor electronics may be
faulty. Contact Zurn Customer Service at 1.855.ONE.ZURN
(1.855.663.9876) for assistance with addional troubleshoong
steps and, if needed, unit replacement.
Trouble Shooting: LoRa Monitor
For further assistance with troubleshooting, visit https://plumbsmart.zurn.com/app/training
Problem Possible Cause Corrective Action
Faucet is non-responsive Baery voltage low or no power. Verify power is provided by ACA
Sensor and electronic connector
cable has bent or broken pins.
Check to see if pins are missing, bent, or broken. If yes, then the
electronic box needs to be replaced
Sensor lens could have surface
damage, scratches, or deposit
build ups.
Inspect the sensor lens. May require cleaning with a damp cloth
or sensor replacement
Faucet does not acvate
aer inial installaon
Sensor may not have had enough
me to calibrate prior to a user
or target trying to iniate acva-
on.
Disconnect the sensor and electronic box cables and wait for 30
seconds. Reconnect the cables, but allow for another 30 seconds
before placing hands or a target within the sensor range. You
should hear a click of the solenoid once calibraon is complete.
Check if protecve lm was
removed from lens.
Water does not stop Electronics box cable connector
has bent pins that are shorted
Check to see if pins are missing, bent, or broken. If yes, then the
electronic box needs to be replaced.
Ghost Acvaon Sensor lens could be obstructed
or environmental factors such as
highly reecve surfaces and/or
bright sunlight condions.
Check/clean sensor lens of any debris or buildup. If possible, ad-
just lighng condions and/or remove nearby reecve surfaces if
sunlight or IR interference is a factor.
Sensor faucet is leaking
underneath the sink or
counter
Mounng hardware is not ght-
ened suciently (faucet shank,
electronic box, supply hoses, etc)
Check and ensure the nuts and joints are ght and secure from
the supply stop all the way to the faucet shank.
Missing the washer located in the
solenoid box nut where it assem-
bles to the faucet shank.
Make sure the water supply stops are shut o. Check to ensure
the washer is installed or damaged. If not, install washer. If a
washer is damaged, replace with new.

FV743 Rev. D 07/02/21
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FV743 Rev. D 07/02/21
Page 9
Problem Corrective Action
“Status – Good” posted in plumbSMART and faucet actuaon
event data not appearing in plumbSMART (< 2 hours) or
“Device Not Communicang” warning or severe alert posted in
plumbSMART for all devices (> 3 hours)
Step 1
Verify gateway Status LED ashes twice every 2 seconds. If LED
is OFF or ON solid, power cycle the gateway and wait for no
more than 5 minutes for unit to inialize and connect.
Step 2
Aer inializaon is nished, LORA LED should turn ON solid
within an addional minute.
Step 3
If LORA LED does not turn ON solid and ethernet cable
connected, contact facility IT administrator to modify port rules
to allow Zurn gateway to access the internet via local router.
If gateway model is ETH/LTE, visually verify SIM card is installed
in designated slot on the side of gateway. If unit has a SIM card,
then disconnect ethernet cable and power cycle the gateway
and wait for unit to inialize and connect. LORA LED should
turn ON solid aer inializaon.
Step 4
If problem sll present, move gateway closer to LoRa monitors
and/or verify gateway mounng, orientaon and connecons
comply with requirements listed in Zurn Gateway Installaon
Guide.
Contact Zurn Customer Service at 1.855.ONE.ZURN
(1.855.663.9876) for assistance with addional troubleshoong
steps.
Trouble Shooting: Gateway
For further assistance with troubleshooting, visit https://plumbsmart.zurn.com/app/training
Problem Corrective Action
Usage data presented in Water Usage Chart does not match
expected usage.
Step 1
Conrm installed aerator model’s gallons/minute specicaon
matches parameter seng in plumbSMART product page
“Parameters” tab. If factory-original aerator is installed, reset
parameter value to factory default and click Update.
Step 2
Test acvate the faucet and conrm single usage event data is
properly presented in Chart
Step 3
If problem sll present, contact building maintenance to verify
sucient water pressure in lines.
Step 4
If problem persists, the LoRa Monitor may be paired to the
incorrect xture model. Verify product image and model
number from plumbSMART product page “Details” tab against
model number cited on product literature and packaging.
If incorrect, contact Zurn Custom Service at 1.855.ONE.ZURN
(1.855.663.9876) for assistance.
“High Daily Faucet Acvate Rate” posted in plumbSMART Step 1
Verify faucet is not falsely triggering. See Faucet
Troubleshoong secon for appropriate diagnosc steps.
Step 2
Test acvate the faucet and conrm single usage event data is
properly presented in Chart.
If problem persists, see Faucet Troubleshoong secon in this
guide for addional steps.
LoRa Monitor not listed in plumbSMART. Step 1
Follow registraon steps in plumbSMART to acvate the
connected product.
Trouble Shooting: plumbSMART
For further assistance with troubleshooting, visit https://plumbsmart.zurn.com/app/training

FV743 Rev. D 07/02/21
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FV743 Rev. D 07/02/21
Page 11
Turn the spout nut to loosen the spout for removal. Lift spout up to remove spout.
To replace spout body, you must rst turn water o󰀨, then remove spout.
Spout Replacement
P6900-120BC,
Filter in standard faucet installation
Control Box
Attach adapter here with -MV
P6900-12BC Filter
P6900-MV-ADAP [Supplied Adapter]
with -MV Option
To Control Box
Supplied
Adapter
3/8 Copper
Tube (By Others)
For use with
-MV Option
Mixing Valve
Filter and Mixing Valve Installation

FV743 Rev. D 07/02/21
Page 13
910
11 12
3B
4A 5
Z6920-XL-W1 & Z6922-XL-W1 Parts List
Description Product No.
5 3/8” Gooseneck Spout with Nut, Item 1 P6900-GB
0.5 GPM Vandal Resistant Aerator, Item 2 P6900-20F-GN
Z6920 No Lead Spout Base with Sensor
Assembly, Item 3A P6920-XL-2
Z6922 No Lead Spout Base with Sensor
Assembly, Item 3B P6922-XL-2
Z6920 Mounng Kit, Item 4A P6920-43
Z6922 Mounng Kit, Item 4B P6920-43
Smart Connected Faucet Retrot Kit,
Items 5-8 P6900-RK-W1
Description Product No.
Filter Kit, Item 9 P6900-120BC
Filter Screen, Item 10 P6900-MV-7
Mixing Valve with Filter, Item 11 P6900-XL-MV
Composite Mixing Valve Adapter, Item 12 P6900-MV-ADAP
Ceramic Valve, Item 13 P6900-XL-CV-B-L
1
2
4B
2
1
3A
6
8
7
13
13
This Page Intentionally Left Blank

US 1.855.ONE.ZURN CANADA 1.905.405.8272 ZURN.COM
ZURN INDUSTRIES, LLC 511 W. Freshwater Way, Milwaukee, WI U.S.A. 53204 · Ph. 1-855-ONE-ZURN, Fax [phone]
In Canada: ZURN INDUSTRIES LIMITED 7900 Goreway Drive, Unit 10, Brampton, Ontario L6T 5W6, Ph. 905-405-8272, Fax [phone]
Rev. E Date:
07/02/21 C.N. No. 143882 Prod. | Dwg. No. FV743