Zycoo Uc510 User manual

Table of Contents

Safety Notice

Please read the following safety notices before installing or using this device. They are crucial

for safe and reliable operation of the device. Failure to follow the instructions contained in this

document may result in damage to your device and void the manufacturer’s warranty.

1. Please use the external power supply which is included in the package. Other power

supplies may cause damage to the device, affect the performance or induce noise.

2. Before using the external power supply in the package, please check your building power

voltage. Connecting to Inaccurate power voltage may cause fire and damage.

3. Please do not damage the power cord. If the power cord or plug is impaired, do not use it.

Connecting a damaged power cord may cause fire or electric shock.

4. Ensure the plug-socket combination is accessible even after the device is installed. In

order to service this device it will need to be disconnected from the power source.

5. Do not drop, knock or shake the device. Rough handling can break internal circuit boards.

6. Do not install the device in places where there is direct sunlight. Also do not place the

device on carpets or cushions. Doing so may cause the device to malfunction or cause a fire.

7. Avoid exposing the device to high temperature (above 40°C), low temperature (below

-10°C) or high humidity. Doing so could cause damage and will void the manufacturer

warranty.

8. Keep this device far away from water or any liquid which would damage the device.

9. Do not attempt to open it. Non-expert handling to the device could cause damage and will

immediately void the manufacturer warranty.

10. Consult your authorized dealer for assistance with any issues or questions you may have.

11. Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the device.

12. Wipe it with soft cloth that has been slightly dampened in a mild soap and water solution.

13. If you suspect your device has been struck by lightning, do not touch the device, power

plug or phone line. Call your authorized dealer for assistance to avoid the possibility of electric

shock.

14. Ensure the device is installed in a well ventilated room to avoid overheating and

damaging the device.

15. Before you work on any equipment, be aware of any hazards involved with electrical

circuitry and be familiar with standard practices for preventing accidents. If you are in a

situation that could cause bodily injury.

Directory

Safety Notice .....................................................................................................................................1

Chapter 1 Brief Introduction ..........................................................................................................4

1.1 Brief Introduction of UC510/UC520.......................................................................4

1.2 Main Features .......................................................................................................4

1.3 Hardware Interfaces..............................................................................................5

1.4 Environmental Requirements................................................................................6

1.5 Packing List ............................................................................................................6

Chapter 2 Getting Started ..............................................................................................................7

2.1 Home.................................................................................................................7

2.2 Network Status..................................................................................................7

2.3 PBX Operator.....................................................................................................8

Chapter 3 PBX ................................................................................................................................9

3.1 Extensions .........................................................................................................9

3.1.1 Extensions .........................................................................................................9

3.1.2 Trunk................................................................................................................11

3.1.3 Outbound Routes ............................................................................................13

3.2 Inbound Control ..............................................................................................16

3.2.1 Inbound Routes ...............................................................................................16

3.2.2 IVR ...................................................................................................................18

3.2.3 IVR Prompts.....................................................................................................20

3.2.4 Call Queue .......................................................................................................22

3.2.5 Ring Groups .....................................................................................................25

3.2.6 Blacklist ...........................................................................................................26

3.2.7 Time Based Rules ............................................................................................28

3.3 Advanced.........................................................................................................30

3.3.1 Options............................................................................................................30

3.3.2 Voicemail.........................................................................................................32

3.3.3 SMTP Settings..................................................................................................33

3.3.4 Music Settings .................................................................................................34

3.3.5 DISA .................................................................................................................35

3.3.6 Follow Me........................................................................................................37

3.3.7 PIN Sets ...........................................................................................................37

3.3.8 Speed Dial........................................................................................................38

3.3.9 Smart DID ........................................................................................................39

3.3.10 Callback ...........................................................................................................40

3.3.11 Phone Book .....................................................................................................40

3.3.12 Feature Codes..................................................................................................41

3.3.13 IP Phone Provisioning......................................................................................43

3.3.14 Set Voice Prompt Language.............................................................................45

3.4 Report..............................................................................................................46

3.4.1 Register Status.................................................................................................46

3.4.2 Call Logs...........................................................................................................46

3.4.3 PBX Debug Logs...............................................................................................47

Chapter 4 Router Gateway.......................................................................................................47

4.1 Internet .................................................................................................................47

4.1.1 WAN ................................................................................................................47

4.1.2 LAN ..................................................................................................................51

4.1.3 Static Routing ..................................................................................................54

4.1.4 QoS ..................................................................................................................55

4.1.5 IPv6 Setup........................................................................................................59

4.1.6 DHCP Client Info ..............................................................................................59

4.2 Wireless.................................................................................................................60

4.2.1 Basic ................................................................................................................60

4.2.2 Advanced.........................................................................................................62

4.2.3 Security............................................................................................................64

4.2.4 Statistics ..........................................................................................................67

4.3 Firewall ..................................................................................................................70

4.3.1 IP/Port Filter ....................................................................................................70

4.3.2 System Firewall................................................................................................72

4.3.3 Port Forward....................................................................................................73

4.3.4 Virtual Server...................................................................错误！未定义书签。

4.3.5 DMZ.................................................................................................................75

4.4 VPN........................................................................................................................76

4.4.1 VPN Server ......................................................................................................76

Chapter 5 System .....................................................................................................................78

5.1 Administration.......................................................................................................78

5.1.1 Management...................................................................................................78

5.1.2 Activate Configuration.....................................................................................79

5.1.3 Reset & Reboot................................................................................................79

5.1.4 Statistics ..........................................................................................................80

5.1.5 Upgrade...........................................................................................................81

5.1.6 Backup & Restore ............................................................................................81

5.1.7 Troubleshooting ..............................................................................................82

Chapter 1 Brief Introduction

1.1 Brief Introduction of UC510/UC520

UC510/520 is designed specifically as an IP Office for SOHOs (Small Office and Home Offices). The

new solution offers not only a Wi-Fi router supporting VPN Client/Server, VLAN, and external

ADSL connection... but also a fully featured IP PBX that can host up to 10 extensions with 2

analog ports connected, and supports Call Forward, Call Recording, Blind/Attendant Transfer,

and many other features.

UC510/520 is configured and managed through a single web GUI which significantly reduces the

time and effort required to install the product. This simplified management and reduction in

hardware costs through merging two products into one makes the UC510 an amazing and cost

effective solution for SOHOs.

Telephony Module: Built-in 2 FXO or 1FXOS; LTE is default in UC520.

Model

FXS

FXO

LTE

UC510

UC520

1.2 Main Features

PBX Features

BLF

Blind/Attended Transfer

Call Forward

Call Pickup

DID

DISA

Dial Plan

Follow Me

IVR/ IVR Prompts

Inbound Route

Music On Hold

Outbound Route

Phone Provisioning

Ring Group

SIP/FXO Trunk

Time Rule

Voicemail/Voicemail to Email

Router Features

Internet Access (PPPoE, Static or DHCP)

VLAN (IEEE802.1Q)

DHCP List

Blind IP to MAC

Wi-Fi Basic Setup

Wi-Fi Security Setup

Wi-Fi Mac Address Filter

Wi-Fi Advanced Setup

Online Host

NAT: Port Forwarding/DMZ Host

1.3 Hardware Interfaces

UC510 Front Panel

UC510Rear Panel

1 * Turbo Button

1 * Power Interface (DC 12V 2A)

5 * Ethernet Interfaces (10/100Mbps)

2 * Analog Ports(FXO/FXS)

2* USB Ports

UC510/520 LED Indication:

Indication

Function

Status

Explanation

PWR

Power Status

Power On

Off

Power Off

WPS

WPS Status

WSC Succeeded(Off after300s )

Off

WPS Ready or Disabled

200ms Blink

WSC Running, Timeout 120s

100ms Blink

WSC Failed or Timeout 120s

WAN

WAN Data Status

Blink

Data Transporting

Off

Line Disconnected

LAN

LAN(1..2..3..4) Data Status

Blink

Data Transport

Off

Line Disconnected

Wi-Fi

Wireless Status

Wi-Fi Enabled

Off

Wi-Fi Disabled

FXO

Channel Loading Succeeded

Off

Channel Loading Failed

FXS

Channel Loading Succeeded

Off

Channel Loading Failed

*3G/4G

3G/4G Status

(UC520 support)

Module Works

Blink

Module Loading Succeeded or

Data Transporting

Off

No Module, or No SIM card, or

Not Working

Notice：WPS (Wi-Fi Protected Setup), WSC (Wi-Fi Simple Configuration)

1.4 Environmental Requirements

Working Temperature: 0 °C ~40 °C

Storage Tempreture: -20 °C ~ 55 °C

Humidity: 5~95% Non-Condensing

1.5 Packing List

Item

UC510

UC520

Host

1 set

Antenna

2 pieces

3 pieces

Power Supply

1 piece

Ethernet Cable

1 piece

Quick Installation Guide

1 piece

Warranty Card

1 piece

Chapter 2 Getting Started

2.1 Home

The default login URL is http://192.168.1.1:9999

After system login, the home page will display status of the system interface and system

information including model, firmware version and running time.

System Interface: Connecting Status of Interfaces.

If an Analog module is connected, “FXO”or “FXS”will be displayed at the appropriate position. If

no Analogue module is connected then “N/A”will be displayed.

If Ethernet is connected on either LAN or WAN,“UP”will be displayed for the relevant port. If no

connection is detected on the port, “DOWN”will be displayed.

If Wi-Fi is enabled, “ON”will be displayed and if not enabled “OFF”is displayed.

System Info: Displays device model, system version, system current time and running time.

2.2 Network Status

Network Status displays the network configuration of the system, including WAN, LAN, VLAN.

The network connection supports STATIC, DHCP and PPPoE. The relevant information will be

displayed after configuration from【Router Gateway】【Internet】.

The example below shows a typical configuration:

2.3 PBX Operator

On this page, the extension status, trunk status and module status will be displayed.

Extensions :Extensions’status, including Idle, Ringing, InUse, Hold, and UnAvailable.

VoIP Trunk:If there is no trunk, you will be reminded that “No VoIP Trunk Defined”and “Click

Here to Create Trunk”.

FXO Ports : If there is no module inserted, then nothing will be displayed here; if there is other

module inserted, the other module connection status will be displayed here.

Chapter 3 PBX

3.1 Extensions

3.1.1 Extensions

UC510/520 support SIP/IAX2 and analog extensions. You can add new users one at a time or by

using the batch add users feature. All extensions are configured on this page.

Click 【Extensions】【Extensions】to configure:

Click【New User】to see the extension configuration interface as below:

Reference:

Item

Explanation

SIP/IAX2

Choose extension protocol.

Name

Extension Name (English Character Only), e.g.: Tom.

Extension

Extension Number connected to the phone, e.g.: 888.

Password

Same password as voicemail. (4-16 digits, e.g.:123456)

Outbound CID

Override the caller ID when dialing out with a trunk.

Dial Plan

Please choose the Dial Plan which is defined in the menu “Outbound

Routes”.

Analog Phone

Please choose the relative FXS port for your analog phone.

Enable

Enable the voicemail account

VM Password

Set password for Voicemail. For security reasons, do not use the

extension number or any easy combination for example "1234"

Delete VMail

Delete voicemail from the PBX after it’s sent by email.

(FAX/Voicemail)

Extension user’s email address to receive email messages with attached

fax or voicemail (you need configure the fax to email/voicemail options),

e.g.: T[email protected]om

Agent

Set this extension user as agent.

NAT

Check this option if extension user or the phone is located behind the

router.

Pickup Group

Select the Pickup Group which the extension user belongs to.

Mobility Extension

If this option is checked, you must set mobile extension number. User

can make calls to the PBX server with this mobile number, and have all

rights of this extension, e.g.: Outbound Call, Internal Call, or listen to

voicemail.

Transport

Select the Transport Protocol: UDP, TCP

DTMF Mode

Default DTMF is rfc2833. It can be changed if necessary.

Video Call

Check to enable video calling for this extension and select the video

codecs you require.

Permit IP

Set device IP address or subnet permitted to register extensions with

the PBX.

E.g.:192.168.1.77/255.255.255.255 or 192.168.10.0/255.255.255.0.

Devices with other IP addresses are not allowed to register extension to

the PBX.

Audio Codecs

Select what audio codecs you require.

3.1.2 Trunk

If you want to set up an outbound route connected to the PSTN (Public Switch Telephone

Network) or VoIP provider, please configure on this page:

Click【Extensions】【Trunks】:

UC510/520 supports two kinds of trunks for your choice: VoIP Trunk and FXO trunk.

VoIP Trunks

Click【VoIP Trunk】【New VoIP Trunk】:

VoIP Trunks Reference:

Item

Explanation

Description

Description of SIP trunk.

Protocol

Select protocol for outbound route, SIP or IAX2.

Host

Set host address (provided by VoIP Provider).

Maximum Channels

Set maximum channels for simultaneous call. (Only for outbound call;

“0” = no limitation).

Prefix

The prefix will be added in front of your dialed number automatically

when the trunk is in use.

Caller ID

This Caller ID will be displayed when user makes outbound call.

Note: This function must be supported by service provider.

Without

Authentication

If your trunk is static IP based and does not require a registration string

when connecting the CooVox IP PBX, check this option.

Username

Username provided by VoIP Provider.

Password

Password provided by VoIP Provider.

Advanced Options

Advanced options for this trunk, e.g.: codecs, language, etc.

The outbound trunk will be in the list of VoIP Trunks when the trunk is added successfully.

FXO Trunk

Click【FXO Trunk】【New FXO Trunk】:

FXO Trunk Reference:

Item

Explanation

Description

Description for this trunk.

Lines

Check one or two channels (FXO) to be included in this trunk group

Prefix

The prefix will be added to the dialed number automatically when this

trunk is in use.

Advanced Options

Advanced Options for this trunk, e.g.: Call Method, Busy Detection,

etc.

Select one or more of the available channels to be used for this trunk group.

Note: each channel can only be included in one trunk group. If no channels appear then all

available channels are already defined.

3.1.3 Outbound Routes

Outbound Routes are used to define which trunk groups are used by a specific extension when

placing outbound calls. If you don't allow an extension user to place external calls, please ignore

this section.

Please configure on this page: 【Basic】【Outbound Routes】

You can configure the basic match pattern of outbound routes and create different dial plan on

this page. Create as many different dial plans as you need to determine how you need extensions

to be allowed to make calls. For example, create “InternalDialPlan” to include all Internal Calling

Rules but do not select any outbound dial rules. Select “InternalDialPlan” for all extension users

that do not need the ability to make external calls.

Click【DialPlans】【New DialPlan】:

You can create one or more DialRules for DialPlans from the DialRules page:

Click【DialRules】【New DialRule】to create a new Dial Rule

Reference:

Item

Explanation

Rule Name

Define the name for the dial rule.

PIN Set

Input this PIN when you use this dial rule.

Place this call through

Select one of the trunk groups that have been set up to use for this

dial rule

Custom Pattern

N any digit from 2 to 9

Z any digit from 1 to 9

X any digit from 0 to 9

. One or more digits

Delete[ ]digits prefix

Define how many digits will be deleted from the dialed number.

For example, user dialed 94166445775 and you selected to delete 1

digit, then 4166445775 is sent out to the trunk.

Auto-add digit[ ]

If add digit “9”, when dial 12345, 912345 will be sent.

3.2 Inbound Control

3.2.1 Inbound Routes

Click【Inbound Control】【Inbound Routes】

General

Distinctive Ring Tone：mapping the custom ring tone file, e.g.: Set distinctive ring tone as

“External”, the phone will play this ring tone when receiving the call.

Note: The phone must support such feature as well.

Select all calls coming in on a specific port (FXO/VoIP) and select which destination (Extension

User, IVR, Queue, Conference Bridge, IVR, etc) should answer those calls. Setting the label will

assign this label to be displayed.

Port DIDs

To have incoming calls from a PSTN trunk port (FXO trunk) answered by a specific extension user,

call queue, conference bridge, or IVR, please configure here:

Click【Port DIDs】【New Port DIDs】:

Reference:

Item

Explanation

Port

Select the port

Label

Set a label for the port. Incoming calls from this port will display the

specified label.

Destination

Incoming calls will be answered by the specified destination.

(extension user, call queue or IVR etc)

Number DIDs

If you want to set the destination of inbound calls through VoIP and E1/T1 Trunks based on the

incoming DNIS (dialed number or DID), you can specify the DID and destination (user extension,

queue or IVR, etc) from the following diagram.

Click【Number DID】【New Number DID】:

Reference:

Item

Explanation

DID Number

Set DID Number

Destination

Incoming calls will be answered by the specified destination

(extension user, call queue or IVR etc)

DOD Settings

To configure outbound calls from user extensions to answer with specified destinations (user

extension, queue, IVR, etc) , please click【DOD Settings】【New DOD】:

Reference

Item

Explanation

DOD Number

Set the DOD(direct outbound dial) number, and use it to match the

Caller ID

Destination

Incoming calls will be answered by the specified destination

(extension user, call queue or IVR etc)

3.2.2 IVR

IVR (Interactive Voice Response) or Automated Attendant will allow callers to select from a

specific set of options by pressing the selected digit on their telephone dialpad.

Click【Inbound Control】【IVR】:

Click【NewIVR】to create a new IVR:

Item

Explanation

Name

Enter a descriptive name for the IVR

Extension

Enter a unique extension or IVR number. This number is used to

access the IVR from an internal extension

Please Select

Select the IVR prompt that will provide the caller with instructions on

what options are available. To configure the prompt in this page:【IVR

Prompt】

Repeat Loops

Loop times to repeat playing the IVR prompt if the caller does not

select an option

Dial Other Extension

Allow user to dial other extensions instead of the listed options

Keypress Event

Select the available options beside the designated digit

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