Acer Aspire 3300 User manual

Aspire 3300
Service Guide
Service guide files and updates are available
on AIPG/CSD web. For more information,
please refer to http://csd.acer.com.tw
PART NO.: 49.37C002.001
DOC. NO.: PRINTED IN TAIWAN

II
Copyright
Copyright 1999 by Acer Incorporated. All rights reserved. Nopart of this
publication may be reproduced, transmitted, transcribed, stored in a retrieval
system, or translated into any language or computer language, in any form or by
any means, electronic, mechanical, magnetic, optical, chemical, manual or
otherwise, without the prior written permission of Acer Incorporated.
Intel is a registered trademark of Intel Corporation.
Pentium and Pentium II are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of
their respective holders.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or
implied, with respect to the contents hereof and specifically disclaims any
warranties of merchantability or fitness for any particular purpose. Any Acer
Incorporated software described in this manual is sold or licensed "as is".
Should the programs prove defective following their purchase, the buyer (and
not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all
necessary servicing, repair, and any incidental or consequential damages
resulting from any defect in the software.

III
Conventions
The following are the conventions used in this manual:
Text entered by user Represents text input by the user.
Screen messages Denotes actual messages that appear
onscreen.
, , , etc. Represent the actual keys that you have to
press on the keyboard.
NOTE Gives bits and pieces of additional
information related to the current topic.
WARNING Alerts you to any damage that might result
from doing or not doing specific actions.
CAUTION Gives precautionary measures to avoid
possible hardware or software problems.
IMPORTANT Reminds you to do specific actions relevant
to the accomplishment of procedures.

IV
Preface
Before using this information and the product it supports, please read the
following general information!
1. This Service Guide provides you with all technical information relating to the
BASIC CONFIGURATION decided for Acer's "global" product offering. To
better fit local market requirements and enhance product competitiveness,
your regional office MAY have decided to extend the functionality of a
machine (e.g. add-on card, modem, and extra memory capability). These
LOCALIZED FEATURES will NOT be covered in this generic service guide.
When this case arises, you should contact your regional offices or the
responsible personnel/channel to provide you with further technical details.
2. Please note WHEN ORDERING FRU PARTS, that you should check the
most up-to-date information available on your regional web or channel. For
whatever reasons a part number change is made, it will not be noted in the
printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS,
your Acer office may have a DIFFERENT part number code tothose given in
the FRU list of this printed Service Guide. You MUST use the list provided by
your regional Acer office to order FRU parts for repair and service of
customer machines.

Table of Contents
V
Chapter 1 System Specifications 1
System Overview...................................................................... 1
System Outlook for Aspire 3300................................................ 3
Front Panel ......................................................................3
Rear Panel....................................................................... 4
System Board Layout................................................................ 5
BIOS Hotkey List...................................................................... 6
Hardware Specifications and Configurations.............................. 6
Processor......................................................................... 6
BIOS................................................................................ 7
System Memory ............................................................... 8
DIMM Combinations......................................................... 9
Cache Memory............................................................... 10
Video Memory................................................................ 10
Video Interface............................................................... 10
Audio Interface............................................................... 11
IDE Interface.................................................................. 11
FDD Interface................................................................. 12
Parallel Port.................................................................... 12
Serial Port...................................................................... 13
Memory Address Map..................................................... 13
PCI INTx# and IDSEL Assignment Map........................... 14
PCI Slot IRQ Routing Map.............................................. 14
I/O Address Map............................................................. 15
Aspire 3300 GPIO (General Purpose I/O) PIN Define....... 16
IRQ Assignment Map...................................................... 17
DRQ Assignment Map.................................................... 18
System Board Major Chips.............................................. 18
Power Management................................................................ 19
Power Saving Mode Phenomenon List............................ 19
Environmental Requirements.................................................. 20

Table of Contents
VI
Chapter 2 System Utilities 21
Entering Setup........................................................................22
System Information .................................................................24
Processor .......................................................................25
Processor Speed.............................................................25
Internal Cache.................................................................25
External Cache................................................................25
Floppy Drive A ................................................................25
Floppy Drive B ................................................................25
IDE Primary Channel Master ...........................................25
IDE Primary Channel Slave .............................................25
IDE Secondary Channel Master.......................................25
IDE Secondary Channel Slave.........................................25
Total Memory..................................................................26
Serial Port.......................................................................26
Parallel Port ....................................................................26
Product Information.................................................................27
Product Name.................................................................27
System S/N.....................................................................27
Main Board ID.................................................................27
Main Board S/N...............................................................27
System BIOS Version......................................................27
SMBIOS Version.............................................................28
System BIOS ID..............................................................28
BIOS Release Date.........................................................28
Disk Drives..............................................................................28
Floppy Drives..................................................................29
LS-120 drive as...............................................................29
IDE Drives.......................................................................29
Onboard Peripherals ...............................................................32
Serial Port.......................................................................32
Parallel Port ....................................................................33
Onboard Device Settings.................................................34
Power Management ................................................................35
Power Management Mode...............................................35
Power Switch < 4 sec......................................................36
ACPI BIOS Support.........................................................36
System Wake-Up Event...................................................36
Boot Options...........................................................................37

Table of Contents
VII
Boot Sequence............................................................... 37
First Hard Disk Drive....................................................... 37
Primary Display Adapter ................................................. 37
Fast Boot........................................................................ 38
Silent Boot...................................................................... 38
Num Lock After Boot....................................................... 38
Memory Test.................................................................. 38
Configuration Table ........................................................ 38
Date and Time........................................................................ 39
Date............................................................................... 39
Time............................................................................... 39
System Security ..................................................................... 40
Setup Password ............................................................. 40
Power-on Password........................................................ 43
Disk Drive Control........................................................... 43
Advanced Options.................................................................. 44
Memory/Cache Options.................................................. 45
PnP/PCI Options ............................................................ 46
Load Default Settings ............................................................. 48
Abort Settings Change............................................................ 49
Exiting Setup.......................................................................... 50
Chapter 3 Removal and Replacement 51
Removing an Optional Serial Device (Rare Panel Cover)......... 52
Opening the Housing.............................................................. 53
Removing an Expansion Board....................................... 54
Removing a 3.5-inch Drive.............................................. 54
Removing the CD-ROM Drive......................................... 56
Removing the 5.25-inch Drive......................................... 58
Removing the System Board................................................... 59
Removing a DIMM.................................................................. 60
Removing the CPU Heatsink and CPU Board.......................... 61
Removing a Daughterboard.................................................... 63
Chapter 4 Troubleshooting 65
Power-On Self-Test (POST).................................................... 65
Chapter 5 Jumper and Connector Information 71
Jumper Settings ..................................................................... 72
Connector List........................................................................ 74

Table of Contents
VIII
Chapter 6 FRU (Field Replaceable Unit) List 75
Appendix A Model Number and Configurations 85
Appendix B Test Compatible Components List 87
Microsoft®Windows®98 (En/Jp) Environment Test ....................88
Microsoft®Windows®NT 4.0 Workstation Environment Test......90
Microsoft®Windows®2000 Professional Beta 3 Build 2000
Environment Test....................................................................91
Microsoft®Windows®95 Environment Test ................................92
IBM®OS/2Warp 4.0 Environment Test.....................................93
Novell®Netware®3.12 & 4.11 & 5.0 Environment Test...............94
Appendix C Online Support Information 97
Index 99

Chapter 1
Chapter 1 1
System Specifications
System Overview
❑This product is a Pentium processor based IBM PC/AT compatible system
with PCI/AGP bus.
❑It supports:
❑AMD K6-2, S Sharptooth, and Cyrix M2 family processors, with supporting
CPU clock up to 450MHz
❑512K PBSRAM L2 cache
❑2 * 168 pin DIMM sockets (maximum up to 256MB)
❑Power management features
❑CPU SMM (System Management Mode), STOP clock control
❑ACPI compliance BIOS
❑API (Application Program Interface) feature
❑ATA compliance hard disk power saving feature
❑On-board PCI master enhanced local bus IDE (Embedded in SiS 530
chipset)
❑PIO mode 4
❑Multiword DMA Mode 2
❑Ultra DMA 33/66
❑On-board serial ports - 2 high speed NS16C550 compatible UARTs with 16
byte FIFOs
❑On-board parallel port - SPP, EPP and ECP (IEEE 1284 compliant)
❑On-board FDD interface - 1.2MB/1.44MB/2.88MB & 3 mode FDD
❑USB keyboard
❑USB mouse
❑Plug-and-Play (PnP) feature
❑Four USB connectors
❑On-board ESS SOLO1 sound chip (PCI bus)
❑On-board SiS530 3D Super AGP VGA (AGP bus) with share frame buffer up
to 8 MB
❑Shared frame buffer architecture

2 System Introductions
❑2 PCI slots + 1 ISA/PCI shared slot
❑Software shutdown for Windows98
❑On-board DC-to-DC converter (VRM 8.4 spec.)

Chapter 1 3
System Outlook for Aspire 3300
Front Panel
1. CD-ROM/ DVD-ROM Drive 4. Power Indicator Light
2. CD-ROM/ DVD-ROM Eject Button 5. Activity Indicator Light
3. Power/ Quickstart Button 6. Expansion Bay Door
1
2
3
4
5
6

4 System Introductions
Rear Panel
1. Fan 9. Parallel Port
2. System Main Power Switch 10. Monitor/VGA Port
3. Voltage Selector 11. Audio-out Port
4. System Power Socket 12. Audio-in Port
5. USB Ports 13. Game/MIDI Port
6. PS/2 Mouse Port
(Under Rare Back Cover) 14. Microphone-in Port
7. PS/2 Keyboard Port
(Under Rare Back Cover 15. Add-on Card Brackets
8. Serial Port

Chapter 1 5
System Board Layout
1 USB ports 13 ISA slot 25 HDD LED connector
2 PS/ 2 keyboard port 14 PCI slot 26 2-pin fan connector
3 Serial port 15 SiS 5595 chipset 27 ATX Power connector
4 VGA port 16 Wake-Up On LAN
connector 28 CPU socket
5 Game/ MIDI port 17 Modem ring in
connector 29 DIMM sockets
6 Line-out jack 18 System BIOS ROM 30 USB Hub connector
7 Line-in jack 19 Power LED connector 31 Printer port
8 Microphone jack 20 Password Check 32 PS/2 mouse port
9 CD-ROM audio in
connector 21 IDE connector 33 COM1 connector
10 Speaker Type
connector 22 Power Button 34 SiS 530 chipset
11 Speaker Type
connector 23 FDD connector 35 System Battery
12 Fax-Voice Modem
connector 24 Reset Button
12345678
9
1011 12 13
14
15 1617
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35

6 System Introductions
BIOS Hotkey List
Hotkey Function Description
E + D + A
Enter BIOS Setup Utility Press while the system is
booting to enter BIOS Setup
Utility.
D + R
Enable hidden page of
BIOS Setup Utility Press in BIOS Setup Utility
main menu screen, the
Advanced Options menu then
appears.
The items shown in the
Advanced Options menu are:
Memory/Cache Options
PnP/PCI Options
Hardware Specifications and Configurations
Processor
Item Specification
Type AMD K6-2 and Cyrix M2 CPU
Slot Socket 7
CPU internal speed 350/380/400 MHz
CPU external speed 90/95/100 MHz
Minimum operating speed 0 MHz

Chapter 1 7
BIOS
ItemSpecification
BIOS codeprogrammer Acer
BIOSversion V3.2, R01-A0 R0 EN
BIOSROMtype BulkmodeflashROM
BIOSROMmodel numberAT29C020 SST 29EE020
BIOSROMsize 2MB
BIOS ROM package32-pin DIP package
Support protocol PCI 2.1, APM1.2, DMI 2.00.1, E-IDE,
ACPI 1.0, ESCD 1.03, ANSI ATA 3.0,
PnP 1.0a,BootableCD-ROM 1.0,ATAPI,
USB 1.0
Boot from CD-ROM featureYes
SupporttoLS-120driveYes
Support to BIOS boot block featureNo
NOTE TheBIOScan beoverwritten/upgraded using the“AFLASH” utility
(AFLASH.EXE).

8System Introductions
SystemMemory
Thissectionliststhesystemmemoryspecificationsandthepossible
combinationsofmemory modules.
ItemSpecification
On-board embedded memorysize0MB
Memorysocketnumber2sockets (2banks)
Supported memory sizeper socket 8MB / 16MB / 32MB / 64MB / 128MB
Supported maximum memorysize 256MB(128MBx2)
Supported memorytype SDRAM
Supported memory speed 100MHz (PC100) (forLocal Bus speed
100MHz or 66 MHz)
66MHz (forLocal Bus speed 66MHz)
Supported memoryvoltage 3.3 V
Supported memorymodulepackage 168-pin DIMM
Supportforparitycheckfeature No
Support for Error Correction Code(ECC)
feature. No
MemorymodulecombinationsYou can installmemorymodules inany
combination as long asthey match the
above specifications.
WARNING Ifonly1DIMM slot will beused, besurethememoryisplacedin
DIMM1 slot, instead of DIMM2 slot. WithoutmemoryinDIMM1slot,
themachinecan'tbebooted up.

Chapter 1 9
DIMM Combinations
DIMM1 DIMM2 TOTAL
8M NONE 8M
16M NONE 16M
32M NONE 32M
64M NONE 64M
128M NONE 128M
8M 8M 16M
8M 16M 24M
8M 32M 40M
8M 64M 72M
8M 128M 136M
16M 8M 24M
16M 16M 32M
16M 32M 48M
16M 64M 80M
16M 128M 144M
32M 8M 40M
32M 16M 48M
32M 32M 64M
32M 64M 96M
32M 128M 160M
64M 8M 72M
64M 16M 80M
64M 32M 96M
64M 64M 128M
64M 128M 192M
128M 8M 136M
128M 16M 144M
128M 32M 160M
128M 64M 192M
128M 128M 256M

10 System Introductions
Cache Memory
Item Specification
First-Level Cache Configurations
Cache function control Enable/disable by BIOS Setup
Video Memory
Item Specification
Memory size Share frame buffer up to 8MB
Memory type DIMM SDRAM
Memory speed 100MHz
Memory voltage 3.3V
Video Interface
This section has two table lists: the video interface specifications and its
supported display modes.
Item Specification
Video controller SiS530 3D Super AGP VGA
Video controller resident bus AGP bus
Display Screen
Resolution Bpp V-Freq(Hz) H-Freq(KHz) Pixel Clock (MHz)
640x480 8/16/32 60 31.4 25.2
640x480 8/16/32 72 37.7 31.2
640x480 8/16/32 75 37.5 31.5
800x600 8/16/32 56 35.1 36.0
800x600 8/16/32 60 37.8 40.0
800x600 8/16/32 72 48.0 50.0
800x600 8/16/32 75 46.8 49.5
1024x768 8/16/32 43 int 35.5 44.9
1024x768 8/16/32 60 48.3 65.0
1024x768 8/16/32 70 56.4 75.0
1024x768 8/16/32 75 60.0 78.8
1280*1024 8/16/32 43 int 42.6 53.9
1280*1024 8/16/32 60 59.4 75.2
1280*1024 8/16/32 72 71.3 90.3
1280*1024 8/16/32 75 74.3 92.2

Chapter 1 11
Audio Interface
Item Specification
Audio controller ESS Solo-1
Audio controller resident bus PCI bus
Audio function control Enable/disable by BIOS Setup
Mono or stereo Stereo
Resolution 16 bits
Compatibility Compliant to Microsoft Windows Sound
System, MPC3, Sound Blaster, Sound
Blaster Pro standard
Music synthesizer Yes, internal FM synthesizer
Sampling rate 48 kHz (max.)
MPU-401 UART support Yes
IDE Interface
Item Specification
IDE controller SiS530
IDE controller resident bus PCI bus
Number of IDE channels 2 (CN11nd CN12)
Supported IDE interface E-IDE (up to PIO mode-4, Multiword DMA
Mode 2 and Ultra DMA 33/66)
Fully compatible with ANSIS ATA Rev. 3.0
Specification / ATAPI Specification
Supports bootable CD-ROM Yes

12 System Introductions
FDD Interface
Item Specification
FDD controller SiS6801
FDD controller resident bus ISA bus
Supported FDD formats 3.5" floppy drive: 720KB, 1.44MB,
2.88MB
5.25" floppy drive: 360KB, 1.2MB
Parallel Port
Item Specification
Parallel port controller SiS5595
Parallel port controller resident bus ISA bus
Number of parallel ports 1
Parallel port location CN5
Support for ECP/EPP Yes
Connector type 25-pin D-type female connector
Parallel port function control Enable/disable by BIOS Setup
Selectable ECP DMA channel
(in BIOS Setup) DMA channel 1 DMA channel 3
Selectable parallel port I/O address
(via BIOS Setup)
378h
Selectable parallel port IRQ
(via BIOS Setup)
IRQ7