Acer Veriton M4618G User manual

Acer
Veriton M4610/M4610G/M4618G
Service Guide
PRINTED IN TAIWAN

ii
Revision History
Please refer to the table below for the updates made on this service guide.
Date Chapter Updates

iii
Copyright
Copyright © 2011 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.

iv
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium Dual-Core, Celeron Dual-Core, Core 2 Duo, Core 2 Quad, Celeron, and combinations thereof, are
trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.

v
Conventions
The following conventions are used in this manual:
SCREEN
MESSAGES Denotes actual messages that appear on screen.
NOTE Gives additional information related to the current topic.
WARNING Alerts you to any physical risk or system damage that might result from doing
or not doing specific actions.
CAUTION Gives precautionary measures to avoid possible hardware or software
problems.
IMPORTANT Reminds you to do specific actions relevant to the accomplishment of
procedures.

vi
Service Guide Coverage
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on
card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic
service guide. In such cases, please contact your regional offices or the responsible personnel/channel to
provide you with further technical details.
FRU Information
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available
on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in
the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the
list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

vii
System Tour 1
Features 1
Block Diagram 6
System Components 7
Front Panel 7
Rear Panel 8
Hardware Specifications and Configurations 9
Power Management Function(ACPI support function) 12
System Utilities 13
CMOS Setup Utility 13
Entering CMOS setup 14
Navigating Through the Setup Utility 14
Main 15
System Disassembly and Assembly 25
Disassembly Requirements 25
Pre-disassembly Procedure 26
Removing the Side Panel 27
Removing the Front Bezel 28
Removing the Heat Sink Fan Assembly 29
Removing the Processor 31
Removing the VGA Card 33
Removing the Memory Modules 34
Removing the Hard Disk Drive 35
Removing the Optical Drive 37
Removing the Printer Port Cable and COM Port Cable 39
Removing the Intrusion Alarm and OBR Cable Cable 41
Removing the System FAN 43
Removing Other Side Pannel 45
Removing the Power Supply 46
Removing the Card Reader 48
Removing the Internal Speaker 49
Removing the Mainboard 50
Removing the Front I/O and USB Assembly 52
Removing the Power Switch and LED Cable Assembly 54
Assembly Requirements 55
Assembly Procedure 56
Install the Processor 57
Install the Memory 58
Install the Heat Sink Fan Assembly 59
Romoving the both Side Panel 60
Install the I/O Shielding 61
Install the Main Board 62
Install the System Fan 64
Install the Optical Drive 66
Install the 3.5’’ Card 68
Install the COM Port Cable and Printer Port Cable 71
Install the Hard Disk Drive 73
Install the Right Side Panel 76
Install the VGA Card 77
Install the Front Bezel 79
Table of Contents

viii
Install the Lift Side Panel 80
System Troubleshooting 81
Hardware Diagnostic Procedure 81
System Check Procedures 82
Power System Check 82
System External Inspection 82
System Internal Inspection 82
Beep Codes 83
Checkpoints 84
BIOS Recovery 87
Jumper and Connector Information 88
M/B Placement 88
Jumper Setting 90
Setting Jumper 90
FRU (Field Replaceable Unit) List 98
Veriton M4610/M4610G/M4618G Exploded Diagram 99
Veriton M4610/M4610G/M4618G FRU List 100

Chapter 1 1
Features
Below is a brief summary of the computer’s many feature:
NOTE: The features listed in this section is for your reference only. The exact configuration of the system
depends on the model purchased.
Operating System
•Microsofte Windows 7 Professional (32-bit/64-bit)
•Microsoft Windows7 Professional 32/64bit dual load
•Microsofte Windows 7 Home Premium (32-bit/64-bit)
•Microsoft Windows7 Home Basic 32bit
•Microsoft Windows XP Professional
•Linpux Linux X window mode
•FreeDos
Processor
•Socket Type: LGA 1155 pin
•Socket Quantity: 1
•Processor Type:
•Intel Sandy Bridge Processor.
•32 nm, 2nd Generation Hi-K+metal gate process processor core.
•32nm, Hi-K+metal gate process, Intel HD Graphics & Integrated Memory Controller.
•Support 95W CPU.
Chipset
•PCH: Intel Q65
•Design Criteria:
•Should meet Intel Cougar Point platform design guide.
•Super I/O:
•Should support Intel PECI 3.0.
•Should support SST signal output.
•Please follow Intel design guide.
PCB
•Max. 244 mm x 244 mm, MicroATX
Memory subsystem
•Socket Type: DDR III connector
•Socket Quantity: 4
•Channel A: slot 2, 4; Channel B: slot 1, 3
•Different colors for slot 2/4 and slot 1/3
System Tour
Chapter 1

2Chapter 1
•Dual channel support
•Support Intel Flex Memory Mode
•Capacity support:
•1GB/2GB/4GB DDR3 1.5V 1333/1066 Un-buffered Non-ECC DIMM support
•1 GB to 16GB Max memory support(using 4Gb tech)
•DDR3 1.5V 1066/1333
•Design Criteria:
•Should meet Intel Sandy Bridge Family design guide
•Support 1.5V DIMM
•Dual channel should be enabled always when plug-in 2 same memory size DDRIII memory
module
•Population Rule:
•Slot 0 must always be populated
Hard disk drive
•Support SATA interface.
•3.5”, 25.4mm, 80/160/320/500/640/1TB/2TB G or higher capacity.
•5400/7200 rpm or higher".
•Capacity and models are listed on AVLC.
Optical disk drive
•Support SATA 5.25” standard ODD.
•Support DVD-ROM, DVD-SuperMulti (Label Flash), BD-DVD, BD-Combo. BD-RW.
•Capacity and model is listed on AVLC.
Graphics
•Intel® HD Graphics Support
•Dual independent display
•Digital display (HDMI/DVI/DP) and VGA
•DVMT 5.0 technology support
•Enhanced 3D and Clear Video technology support
•1 D-sub VGA port on rear
•1 DVI-D port at rear side
•1 Display port on rear
•Dual View function support (Should provide priority list)
•Need to measure VGA follow Acer VGA SOP
•Monitor compatible is requested to the monitor AVL and DQM recommended list
Graphics card support
•No mechanical retriction to support for double slot, full length graphics cards in the single PCIe X16 slot.
Serial ATA controller
•Slot Type: SATA connector
•Slot Quantity: 5
•6Gb/s*1 for Q65
•Storage Type support:

Chapter 1 3
•3.5” SATA/SATAII/SATAIII HDD
•Combo/ DVD supermulti/Blue-ray DVD ODD
•AHCI/IDE mode option
•Default AHCI mode.
LAN
•Controller: Intel 82579LM co-lay Gbt LAN controller/PHY.
•RJ-45 Back panel port with Link/Activity LEDs.
•Need support Wake up on LAN function, including from S3,S4,S5,S3->S5, power button off (non-ACPI
OS).
•Need support Wake up on LAN function and ASF 2.0.
Audio
•Chip : HD audio codec ALC662-VC HD codec 5.1
•Connectors support:
•Rear 3 jack follow HD audio definition (ALC662-VC).
•Audio jacks color coding: should meet Microsoft Windows Logo Program Device Requirements:
Audio-0002.
•1 front panel audio header (2*5).
•1 internal speaker header (2*4).
•S/N ration: 90dB at rear output jack.
•1 front panel audio header (2*5).
•Follow Acer Audio spec v4.1 & audio C/R should support Acer Internal speaker spec.
•BIOS should meet MS Pin Configuration Guidelines for High Definition Audio Devices.
•One earphone and one microphone jack is required on front bezel.
•3 HD audio plugs on rear panel.
•One 4*1 SPDIF internal header closed to PCIEx16 slot.
•Auto detection and re-tasking behavior is following Acer Audio Jack spec.
USB ports
•Controller: 6 Series Express Chipset (Cougar Point)
•Ports Quantity: 14
•6 back rear ports(USB2.0 * 6 ports)
•On-board: 4 2*5 headers ( 8ports)
•4 ports for front daughter board
•4 ports reserved
•Connector Pin: standard Intel FPIO pin definition
•Data transfer rate support:
•USB 2.0/1.1
•All USB ports must be boot-capable includes USB-ODD, USB-HDD, USB-FDD, and etc…
•All USB ports must provide the over current protection.
•The pin connector should be located on upper if Virginia is placed on horizontal.
•Enable the USB EHCI Debug Ports
FDD
•Slot Quantity: 1
•Design Criteria:

4Chapter 1
•Should support 1.44MB/3 mode 3.5” Devices
Extension slot
•1 * PCIE x16 (PCIE V2.0)
•2 * PCIE x1 (PCIE V2.0)
Buzzer
•1 on board buzzer
Rear I/O connectors
•1 D-Sub port
•1 DVI-D port
•1 Display port
•6 USB 2.0 ports
•1 RJ45 LAN port
•3 mini audio jacks
•At least five HD audio in/output
•2 PS2 keyboard/mouse connector
•1 serial port
On-board connectors
•1 LGA 1155 CPU socket
•4 DDR3 DIMM memory sockets
•1 PCI Express x16 slot
•2 PCI Express x 1 slot
•1 PCI slot
•1 FDD header
•5 SATA connectors( (6Gb/s*1 for Q65. must use different color to define, others should be SATAII. )
•Four 2*5 pin Intel FPIO specification USB pin connectors (follow Intel FPIO standard Specification)
•One 2*5 pin Intel FPIO spec. Microphone In/ Headphone Out pin connectors
•One 4 pin CPU Fan connector
•One 3 pin(co-lay 4pin) System Fan connector with linear circuit
•One 4 pin SPDIF header closed to PCIEx16 slot
•One 24 pin ATX interface PS3/PS2 SPS connector.
•One 2*7 pin front panel IO header
•One Jumper for clear CMOS
•One on board buzzer
•One 2pin OBR header
•Two reserved 2pin GPIO connector
•One Serial port header (COM2) (near rear IO is preferable)
•One 2pin Intrusion Alarm connector
•One LPT 2*13pin header (near rear IO is preferable)
•One 2*4 pin internal speaker header
•One 3pin ME enable/disable connector (with 1 jumper)
•1 a debug port XDP Connector(BOM option)

Chapter 1 5
•Color management for on board connecter
•Header Naming should follow MB Header Naming
System BIOS
•Kernel: AMI Aptio Kernel with Acer skin/copyright.
•Type:
•Use SPI Flash
•Size: 64M
Power supply
•300W/ 500W in stable mode (Acer/GTW Assign System Power Unit).
•Design for Intel Piketon chipset compatible system.
•Voltage design should be covered +5V, +3.3V, +12V, +5VSB, -12V (attention to 12V output capability).
•Demand for both PFC/Non-PFC solutions (two different quotations are needed).
•Minimum 4 Serial ATA power connector solution should be included (by default).
•Minimum 1 big 4-pin power connector included.
•Minimum 1 small 4-pin power connector included.
•PFC version will not provide switch selector for 115/230V AC input but it should be universal for Europe
and China.
•Non-PFC version should provide switch selector for 115/230V AC input and universal for worldwide.
•PS2 style.
•Compliant with EnergyStar 5.0.
•EuP lot6 requirements.

6Chapter 1
Block Diagram

Chapter 1 7
System Components
This section is a virtual tour of the system’s interior and exterior components.
Front Panel
No. Component
1 USB 2.0 ports
2Acerlogo
3 Optical drive
4 LAN activity indicator
5 Power button
6 HDD activity indicator
7 Headphone/Speaker-out/line-out jack
8 Microphone-in jack
3
6
1
2
4
8
7
5

8Chapter 1
Rear Panel
No. Component
1 Power connector
2 PS2 keyboard connector
3 Serial port
4 DVI-D port
5 Display port
6 USB 2.0 ports
7 Line-out jack
8 Microphone jack
9 Expansion slot(graphics card ect.)
10 line-in jack
11 Lock Handle
12 RJ45 LAN port
13 Parallel port
14 Serial port
15 D-Sub VGA port
16 System Fan
17 PS2 mouse connector
18 Fan aperture

Chapter 1 9
Hardware Specifications and Configurations
Processor
BIOS
BIOS Hotkey List
Main Board Major Chips
Item Specification
Processor Type Intel Sandy Bridge Processor
Socket Type Intel Socket LGA 1155 pin
FSB 1333 MHz
Minimum operating speed 0 MHz (If Stop CPU Clock in Sleep State in BIOS Setup is set to Enabled.)
Item Specification
BIOS code programer AMI Kernel with Acer skin
BIOS version P01-A0
BIOS ROM type SPI Flash
BIOS ROM size 8Mb
Support protocol SMBIOS(DMI)2.4/DMI2.0
Device Boot Support 1st priority: EFI device
1st priority: EFI device
2nd priority: SATA HDD
3rd priority: CD-ROM
4th priority: Removable Device
5th priority: LAN
Support to LS-120 drive Not quite sure LS-120
Support to BIOS boot block feature YES
Hotkey Function Description
Del Enter BIOS Setup Utility Press while the system is booting to enter BIOS Setup Utility.
Item Specification
North Bridge Intel Q65
Audio controller Intel Q65+Realtek ALC662-VC
LAN controller Intel 82579LM
USB controller Intel Q65
HDD controller Intel Q65

10 Chapter 1
Memory Combinations
System Memory
Audio Interface
Slot Memory Total Memory
Slot 1 1GB/2GB/4GB 1G ~4GB
Slot 2 1GB/2GB/4GB 1G ~4GB
Slot 3 1GB/2GB/4GB 1G ~4GB
Slot 4 1GB/2GB/4GB 1G ~4GB
Maximum System Memory Supported 1G~16GB
Item Specification
Memory slot number 4 slot
Support Memory size per socket 1GB/2GB/4GB
Support memory type DDRIII
Support memory interface DDR III 1333/1066 MHz
Support memory voltage 1.5V
Support memory module package 240-pin DDRIII
Support to parity check feature Yes
Support to error correction code (ECC) feature No
Memory module combinations You can install memory modules in any combination as long as
they match the above specifications.
Item Specification
Audio controller Intel Q65
Audio controller type ALC662
Audio channel codec 5.1
Audio function control Enable/disable by BIOS Setup
Mono or stereo Stereo
Compatibility Sound Blaster Pro/16 compatible Mixed digital and analog high performance
chip Enhanced stereo full duplex operation High performance audio accelerator
and AC’97 support Full native DOS games compatibility Virtual FM enhances
audio experience through real-time FM-to-Wavetable conversionMPU-401
(UART mode) interface for Wavetable synthesizers and MIDI devices Integrated
dual game port Meets AC’97and WHQL specifications.
Music synthesizer Yes, internal FM synthesizer
Sampling rate 96 KHz (max.)
MPU-401 UART support Not quite sure MPU-401 UART
Microphone/Headphone jack Supported

Chapter 1 11
SATA Interface
USB Port
Environmental Requirements
Power Management
•Devices wake up from S3 should be less than.
•Devices wake up from S5 should be less than 10 seconds.
Item Specification
SATA controller Intel Q65
Number of SATA channel SATA X 5
Support mode AHCI/IDE mode option
Item Specification
Universal HCI USB 2.0/1.1
USB Class Support legacy keyboard for legacy mode
USB Connectors Quantity Ports Quantity: 14
•6 back rear ports(USB2.0 * 6 ports)
•On-board: 4 2*5 headers ( 8ports)
•4 ports for front daughter board,4 ports reserved
•Connector Pin: standard Intel FPIO pin definition
Item Specification
Temperature
Operating +5°C ~ +35°C
Non-operating -20 ~ +60°C (Storage package)
Humidity
Operating 15% to 80% RH
Non-operating 10% to 90% RH
Vibration
Operating (unpacked) 5 ~ 500 Hz: 2.20g RMS random, 10 minutes per axis in all 3 axes.
5 ~500 Hz: 1.09g RMS random, 1 hour per axis in all 3 axes.
Devices S1 S3 S4 S5
PowerButtonVVVV
USB Keyboard/Mouse V V N/A N/A
PME Disabled Disabled Disabled Disabled
RCT Disabled Disabled Disabled Disabled
WOR Disabled Disabled Disabled Disabled

12 Chapter 1
Power Management Function(ACPI support function)
Device Standby Mode
•Independent power management timer for hard disk drive devices(0-15 minutes,time step=1minute).
•Hard Disk drive goes into Standby mode(for ATA standard interface).
•Disable V-sync to control the VESA DPMS monitor.
•Resume method:device activated (keyboard for DOS, keyboard &mouse for Windows.
•Resume recovery time 3-5sec
Global Standby Mode
•Global power management timer(2-120minutes,time step=10minute).
•Hard disk drive goes into Standby mode(for ATA standard interface).
•Disable H-sync and V-sync signals to control the VESA DPMS monitor.
•Resume method: Resume to original state by pushing external switch Button,modem ring in,keyboard
an mouse for APM mode.
•Resume recovery time :7-10sec
Suspend Mode
•Independent power management timer(2-120minutes,time step=10minute)or pushing extern switch
button.
•CPU goes into SMM
•CPU asserts STPCLK# and goes into the Stop Grant State.
•LED on panel turns amber colour.
•Hard disk drive goes into SLEEP mode (for ATA standard interface).
•Disable H-sync and V-sync signals to control the VESA DPMS monitor.
•Ultra I/O and VGA chip go into power saving mode.
•Resume method: Resume to original state by pushing external switch Button,modem ring in,keyboard
an mouse for APM mode
•Return to original state by pushing external switch button,modem ring in and USB keyboard for ACPI
mode.
ACPI
•ACPI specification 1.0b
•S0,S1,S2 and S5 sleep state support.
•On board device power management support.
•On board device configuration support.