ACN NETGEAR DG834G User manual
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Quick Start Guide
NETGEAR® DG834G Modem Router
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Welcome to ACN
This guide outlines the straightforward steps to install your
NETGEAR® DG834G modem and connect to the Internet so
you’ll be up and running in no time!
If this is your rst time connecting to Broadband Internet
then hang on for a great new experience of communication,
entertainment and the online world.
Once you are online check our website at
www.acnpacic.com.au for further information and
technical support if required.
To check your usage, and manage your account 24/7 online,
you will need to register at
www.acnpacic.com.au/myaccount (the username and
password are the same as the ones you selected when you
ordered your ADSL service).
With ACN ADSL Broadband you get free access to WebTools
powered by Google, a suite of applications including
Calendar, Talk and ve Email accounts, each with their own
myacn.net.au email address.
If you have any further questions, please call our Customer
Contact Centre on 1300 881 778.
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NETGEAR® DG834G Quick Start Guide
The NETGEAR DG834G ADSL2+ modem from ACN has been set-up to
Plug-and-Play. All that you need to do now is to follow the instructions below.
Please do not use the included CD unless advised otherwise by ACN.
We recommend Windows XP SP2 and later or Mac OS 10.5.4 and above as
minimum Operating System requirements. Ideally, your computer should be
less than ve years old and of a reasonable specication to get the most out of
the Internet. It is very important that you ensure that your computer is up to
date with anti-virus and rewall / Internet protection software.
Step 1 - Check Contents
Once you have received your activation email from us to conrm that
your ADSL service has been installed successfully. (You may also have
had a technician come to your home).
Take the modem out of the box and check you have all the cables and
other items below.
Modem, Phone Cable, Splitter, Power Adaptor and Ethernet Cable
Phone
Splitter
Wall Socket
Modem
PC
Figure 1
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Step 6 - Connect Power
Connect the power adapter to the modem then plug it into an electrical
outlet. Press the black power button at the back of the modem.
Step 7 - Check Installation
1. If the power is connected correctly, the POWER LED will light up.
2. If the grey telephone cable and the splitter are connected correctly,
the DSL LED will ash and after a few seconds turn solid green.
3. Since the modem is pre-congured the INTERNET LED will turn
green after a few seconds.
4. If the yellow Ethernet cable is connected correctly, the
corresponding ETHERNET LED will light up.
5. Once you have conrmed the above, open your web browser (e.g.
Internet Explorer, Google Chrome, Firefox or Safari) and go to your
favourite website.
Congratulations, you are now connected to the Internet.
Step 5 - Connect PC
Connect the supplied yellow Ethernet cable from the modem’s yellow
LAN port to your computer’s Ethernet port.
Step 3 - Connect Modem
Connect the supplied grey telephone cable from the splitter’s ADSL
port to the grey ADSL port on the modem.
Step 4 - Connect Your Home Telephone (if you have one)
Connect your telephone to the phone port on the splitter.
Step 2 - Connect Splitter
Connect the supplied splitter directly to the telephone wall socket.
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Step 8 - Set-up Email and WebTools
Now remember, with ACN WebTools you get access to ve email
accounts.
Your primary email address will be your ADSL [email protected]
If you want to set-up a further four email addresses (myname@myacn.
net.au) with us, then follow these instructions:
1. Go to www.acnpacic.com.au/myaccount
2. At the login screen enter the username and password that you
nominated when you ordered your ADSL service
3. Click on Manage User Accounts listed in the menu
under WebTools
4. Select ADSL from the drop down menu and follow the instructions
to complete the email account set-up.
Step 9 - Set-up wireless network (Wi-Fi optional)
So far we’ve set-up your computer by the easiest method using the
Ethernet cable. But the NETGEAR DG834G ADSL2+ modem will also
enable you to set-up a wireless Wi-Fi network in your home. which
will mean you’ll be able to move around your home with your laptop,
smartphone or other Wi-Fi enabled device and still be connected to
the Internet.
The process to set-up Wi-Fi will vary between devices. You might
want to ask a friend or family member to help you with this if you
don’t feel condent.
The most important aspect of using Wi-Fi is to make sure it is secure
so that only you and your home devices can connect to your Internet
connection. By default Wi-Fi is turned on and secure. The security
password is located under your modem.
For help to set-up a wireless network you can refer to the Broadband
support section of our website at
www.acnpacic.com.au/broadband where you’ll nd instructions.
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Troubleshooting
If you have any diculties getting your modem set-up, please refer to
Frequently Asked Questions in the Broadband support section on our
website at www.acnpacic.com.au. If you are still unable to resolve
the issue, please call our Customer Service Team on 1300 881 778.
Dead-On-Arrival (DOA) and Early Life Failure (ELF)
All of our devices are thoroughly checked by the manufacturer prior
to dispatch. If however you’ve received a product that’s not in working
order or develops a problem later on, we know you’ll want it sorted out
ASAP. All the devices we provide are covered by a no-fuss replacement
procedure. That means an item will be replaced if it’s defective or
damaged when removed from its packaging for the rst time (“Dead
On Arrival” or “DOA”) or if it fails due to a hardware fault within a
specied period (“Early Life Failure” or “ELF”).
The DOA/ELF procedure applicable to an item is the same for all devices
sold by us. However, the timeframe within which a problem is considered
ELF will depend on the manufacturer. Please refer to the table below for
the manufacturer-dened ELF period for your mobile device.
In the event that your new device is faulty within the ELF period
please call us on 1300 881 778. If the replacement of an item is
required, we will ask that it be returned in its original packaging - so
don’t throw this away - along with the delivery docket. We will send
you a Return Courier Satchel which you can use to return the faulty
equipment to our warehouse. The item should be in good condition
with no signs of misuse or abuse. Once we conrm that your device
has failed prematurely a replacement^ will be dispatched to you from
our warehouse.
^ Where the original device model is no longer available the replacement will be a
device of similar specications and one of equal value.
Manufacturer Product failure considered ELF within:
NETGEAR 14 days
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Standard Form of Agreement
Appendix iii - Equipment
Important Customer Information: Your Rights and Obligations
This Appendix iii forms both part of ACN’s Standard Form of Agreement (SFOA)
and a Summary of ACN’s SFOA in relation to equipment.
1. Interpretations
“Acceptance Notice” means the notice attached to the inner packaging of the
Goods entitled “Acceptance Notice”.
“Associated Service” means the GSM Mobile Service, Mobile Broadband Service,
Digital Phone Service or Fixed Broadband (ADSL) Service specied in your paper
or electronic Customer Application Form (“CAF”) or otherwise designated by
ACN as being associated with the Goods ordered.
“Customer Contribution” means the amount of money, if any, you must pay to us
for the Goods.
“Inner Packaging” means the inner packaging of the Goods to which the
Acceptance Notice is attached.
“SFOA” means ACN’s Standard Form of Agreement of which this Appendix iii
forms a part.
“Distributor” means the organisation nominated by us who packages and
arranges shipping of the Goods on our behalf.
“Goods” means a mobile phone handset, broadband modem, video phone or
other telecommunications equipment ordered by you in your CAF or otherwise,
but excludes bundled accessories provided by way of gift referred to in clause 2.7.
“You” and “your” means the customer.
“We”, “us” and “our” means ACN Pacic Pty Ltd.
2. Sale of Goods
2.1. Sale
In consideration for you agreeing to enter into a minimum service term for the
Associated Service and / or pay any Customer Contribution required, we agree
to sell the Goods to you on the terms and conditions set out in this Appendix iii
and the other relevant sections of the SFOA.
2.2 Risk
Risk of loss or damage to the Goods shall pass to you when the Goods are
delivered to the address you specied in the CAF.
2.3 Title
Title in the Goods shall pass to you when you open the Inner Packaging or 14
days have elapsed since dispatch of the Goods.
2.4 Lien
We retain a lien on the Goods for the amount of all charges you owe to us from
time to time, including the Customer Contribution and the amount of any early
termination fee payable in relation to the Associated Service or as applicable
under clause 6.
2.5 Cooling O
If you have not opened the Inner Packaging then we will allow you to cancel
your order for the Goods and return them to us, without penalty, within 14
calendar days of the date on which the Goods were dispatched by sending, at
your cost, the complete Goods in their unopened Inner Packaging to the return
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Monitor your mobile call usage
24/7 online at MyAccount
Register at
www.acnpacic.com.au/myaccount
address listed on the Acceptance Notice and calling our Customer Contact
Centre on 1300 881 778.
2.6 False and Fraudulent Information
We are not obliged to deliver the Goods to you (and we may terminate your
order for the Goods and/or the Associated Service without notice, eective
immediately, and without penalty) if we suspect that any information you
provided to us in connection with your purchase order is false or we suspect
that payment for the Goods or the Associated Service will be made fraudulently.
2.7 Bundled Accessories
From time to time we may supply accessories bundled with some of our Goods.
The accessory item is a gift and as such has no cash value and is not part of the
Goods. However if your accessory item is defective (and the defect is not caused
by alteration, misuse, physical abuse, neglect or accident) within 30 days of the
date we supplied the Goods to you, we’ll gladly replace it, and this is your sole
remedy in relation to the bundled accessories. However this will not warrant a
cash refund or replacement of the Goods itself, nor will it warrant a waiver of
your minimum service term obligations in relation to our supply of the Goods
to you.
3. No Resale
You must not re-sell the Goods as new or within 6 months of delivery, unless we
agree otherwise.
4. Payment Terms
4.1 Payment Options
You must pay the total Customer Contribution, in accordance with clause 4.2, at
the time of purchase, unless we say that there are dierent options for payment
of the Customer Contribution. Where we say that there are dierent payment
options available, you must select one of these payment options at the time you
place your order. The two payment options are:
(a) Upfront payment - You must pay us the total Customer Contribution, in
accordance with clause 4.2, at the time of purchase.
(b) Instalments - You must pay us:
(i) the total Customer Contribution in (x) equal instalments, invoiced
in advance, within (x) months commencing from the date of purchase
(where (x) equals the number of instalments applicable to the instalment
payment plan chosen by you when placing your order), unless we
otherwise agree in writing;
(ii) the rst instalment, in accordance with clause 4.2, at the time of
purchase; and
(iii) all subsequent instalments within 14 days after the date of our
invoice. We will invoice you monthly. The relevant billing and charges
terms and conditions set out in the main section of the SFOA which do
not conict with this Appendix iii also apply.
4.2 Method of Payment
(a) If you:
(i) are an existing ACN customer;
(ii) have elected to pay previous invoices by direct debit;
(iii) have no aged charges; and
(iv) at least one payment by direct debit in excess of $10 has been
successfully processed, you may choose to pay the Customer
Contribution by direct debit or by credit card.
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(b) If you are a new ACN customer you must pay the Customer Contribution
by credit card. If payment is being made in instalments, then you must pay
us in accordance with clause 4.1(b). If the rst payment by credit card has
been successfully processed, you may elect to make further payments by
direct debit by notifying us in writing, in which case you must also comply
with the following paragraph (c).
(c) If you choose to pay by direct debit you must complete all necessary
authorisations. We will not accept your order until we have received
conrmation that all necessary authorisations are complete.
(d) You hereby authorise us to charge all amounts owed to us to your bank
account or credit card. We will debit your bank account or credit card on the
date on which the amounts are due. You are responsible for notifying us of
changes in your credit card numbers or expiration dates.
(e) If a payment by direct debit or credit card is denied, you must pay us for
any resulting bank or other charges incurred by us.
4.3 Failure to Pay
Without limiting any other rights we may have, if you fail to pay any amount of
money when due under this SFOA you will be in breach of this appendix and we
may do any one or more of the following things:
(a) notify you of your failure to pay and give you 7 days from receipt of the
notice to pay the outstanding amount;
(b) suspend or disconnect the Associated Service or any other Service that
we supply to you;
(c) demand that you pay the total outstanding balance of the Customer
Contribution. On that demand that amount is immediately due and payable;
(d) exercise our lien over the Goods and require you to return them to us
failing which we shall
have the right to enter your premises to repossess the Goods; and/or
(e) start court proceedings against you for the recovery of the Customer
Contribution and any early termination fee for the Associated Service plus
our costs incurred in taking such action.
5. Delivery
On delivery you must check that the outer packaging of the Goods is
undamaged and the attached packing list shows number and type of Goods
ordered, sign for the Goods (if requested) and produce a driver’s licence or other
form of identication reasonably required by us, if we or our agent request. You
must call us within 24 hours of delivery if the outer packaging is damaged or the
packing list does not show the number and type of Goods ordered. If you fail
to produce such identication, we or our agent can refuse to deliver the Goods
and we may charge you additional shipping and handling fees to re-deliver
the Goods to you. We will not deliver Goods to a post oce box. We will not be
liable to you for late delivery.
6. Failure to Activate Associated Service
If our commencement of supply of the Associated Service is dependant
upon you taking certain action (e.g. porting your mobile phone number to
us) and you fail to take that action within 21 days of the date you receive the
Goods then the Customer Contribution shall increase by an amount equal
to the early termination fee which would be applicable for terminating the
Associated Service on the rst day of the 24 month minimum service term and
you must pay us the full Customer Contribution immediately (any instalment
arrangements shall be cancelled).
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7. Warranties and Liability
7.1 Manufacturer Warranties
The Goods will be subject to the standard manufacturer warranty conditions
(“Warranty”) in respect of the Goods (if any). The manufacturer’s warranty is
found in the device box. Please refer to the Quick Start Guide regarding
DOA/ELF information.
7.2 DOA/ELF
Subject to clause 7.1, we will arrange to replace certain Goods that fails within
a period specied in the Quick Start Guide from the time of purchase, known
as the Dead on Arrival/Early Life Failure (“DOA/ELF”) period. The Quick Start
Guide will set out who to contact in the rst instance in these circumstances.
That party may refer you to us instead. If so, you should contact us. If an item of
Goods fails and is not covered by a DOA/ELF period at that time, you will need
to refer to the manufacturer’s Warranty information included with the item.
7.3 Goods Returns
In respect of Goods which you believe to be faulty or defective, either within a
DOA/ELF period or otherwise, you must:
(a) pay for the cost of replacement Goods, if the Goods proves not to be
defective or have been wilfully damaged, misused, neglected, submerged in
liquid or modied or repaired (without our authorisation); and
(b) provide the manufacturer or us or the Distributor (as the case may be)
with any information required by the manufacturer’s Warranty or as set out
in the Quick Start Guide.
7.4 Limitation of Warranty
Your rights under the Warranty will be subject to any conditions expressed
in the Warranty. For example, without limitation, the Warranty may describe
situations in which you will have no rights under the Warranty.
7.5 Other Warranties Excluded
Except as provided under clause 7.1, all other warranties of any kind, either
express or implied, are excluded to the maximum extent permitted by law.
7.6 Implied Warranties
Nothing contained in this clause 7 shall be read or applied so as to exclude,
restrict or modify the application of applicable provisions of Part V of the Trade
Practices Act 1974 (as amended) or any relevant State or Territory statute which
by law cannot be excluded, restricted or modied. To the extent that any such
statute permits us to limit our liabilities to compensate or indemnify you or any
other person for breach of an implied condition or warranty, our respective
liabilities for such breach shall be limited to, at our option:
(a) the replacement of the Goods or the supply of equivalent Goods or
payment of the cost of replacing the Goods or acquiring equivalent Goods;
or
(b) the repair of the Goods or payment of the cost of having the Goods
repaired.
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Customer Service
Our dedicated Customer Service team is available
7 days a week for all of your service needs.
Email Enquiries enquiries@acnpacic.com.au
Chat www.acnpacic.com.au
Customer Service 1300 881 778
From Overseas +61 2 8214 4271
Hours of Operation
8.00am - 8.00pm (AEST) Monday to Friday
10.00am - 6.00pm (AEST) Weekends and NSW Public Holidays
For further information about pricing and other services available from
ACN, please visit www.acnpacic.com.au.
For further information about the ACN Opportunity and becoming an
ACN Independent Representative, please visit
www.acnaustralia.com.au.
www.acnpacic.com.au/myaccount
At MyAccount you can also check your monthly usage,
pay bills and view your invoices.
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600200 v1 08/10
ACN Pacic Pty Ltd ABN 85 108 535 708
Contact Us
Email: enquiries@acnpacic.com.au
www.acnpacic.com.au
Cusomer Service: 1300 881 778
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