ACR Electronics Malvern User manual
TECHNICAL AND USER MANUAL
Document ACR ELEC • Version 3 Date 01/09/22
Serial Number:
REMOTE
CONTROL
ACR APP
CONTROL
BLACK
POWDER
COAT FINISH
2
YEAR
2
YEAR
WARRANTY
Malvern E-MAL1 HD • Astwood E-AW1 HD
Neo E-NEO HD • Trinity E-TRINITY HD
Electric Stove Range
To be retained by the user for future reference
Thank you for purchasing an ACR Electric Stove
ACR electric stoves install manual 16pp 0622-4 23/06/2022 08:55 Page 1
Important!
• This appliance is not suitable for outdoor use.
• Do not operate the stove if it is damaged, or if
the cable/plug is damaged. If the power cable
is damaged it must be replaced by the
manufacturer, its service agent or a similarly
qualified person in order to avoid a hazard.
• When the stove is in use certain areas such
as the heater will get hot. Caution should be
taken to avoid burns or serious injury.
• The stove must not be switched on if volatile
vapours are present in the room.
• Extension cables should not be used as this
could overheat and become a fire hazard due
to overloading of electrical current through
the lead.
• The stove must be installed in a way that the
plug / socket is easily accessible. Extension
cables and / or timers must not be used.
• Do not obstruct the flow of air around the
appliance and do not cover the heater as this
may cause the appliance to overheat and
may result in a fire.
• Ensure that the appliance is switched off at
the mains and the plug removed from the
socket before cleaning or carrying out any
maintenance work.
• When the stove is not in use it should be
switched off at the mains supply. Never leave
the appliance unattended when it is in use.
• This appliance is not intended for use in areas
when it can be affected by water or humidity,
for example, a bathroom.
• The appliance should be sited on a level, firm
surface which can withstand temperatures up
to 90 degrees for extended periods. Do not
stand on carpet. Combustible items such as
furniture and curtains should be a minimum
of 1 metre away from the stove.
• This appliance is not intended be to be
operated by children under the age of 11 or
people with reduced physical, sensory or
mental capacities, or lack of knowledge and
experience unless they have been given
supervision and instruction concerning the
use of the appliance by a person who is
responsible for their safety. Children must not
play with the appliance. Cleaning and user
maintenance must not be made by children
under the age of 11. Children above 11 years
old may only clean/maintain the appliance
with adult supervision.
• Repairs to electrical appliances should only
be carried out by qualified electrical
engineers.
• Do not attempt to burn any materials on this
appliance. This includes, but not limited to,
paper, wood or marshmallows.
To ensure that you gain the most from your purchase,
please take a few minutes to read through this
manual before using the appliance for the first time.
It is important these instructions are read carefully before making any attempt
to use the appliance and that they are retained for future use.
THE INSTALLERSHOULD EXPLAIN FULLY HOW TO OPERATE THE APPLIANCE.
PACKING CHECKLIST:
Operating Instructions
2 3
• 1 x Electric Stove
• 1 x Remote Control Handset
(2 x AAA batteries required, not included)
• 1 x Pack of Logs
• 1 x Pack of Embers/Ice
• 1 x Instruction Manual
Please make a note of the serial number of your appliance in the space provided
on the front cover of this manual as this will be requested if you require technical
assistance in the future.
Prior to installation, this appliance should be stored in a dry area - do not store
this unit outside or in damp conditions even if it is still in it’s packaging.
Registration No WEE/DH1656ZW.
In accordance with European Directive 2012/19/EU, waste electrical
and electronic equipment (WEEE) must not be disposed of with
household waste.
At the end of its useful life please take this product to an appropriate
recycling centre or collection point. You can find your nearest
recycling centre by using the bank locator at www.recycle-
more.co.uk for UK customers, www.weeeireland.ie for customers in
the Republic of Ireland, or by contacting your local authority
DO NOT COVER
ACR electric stoves install manual 16pp 0622-4 23/06/2022 08:55 Page 2
4 5
• Place the carton on a clean, flat surface and
ensure that you have sufficient space to work.
• Remove any rings, watches or bracelets
which could scratch the product or could
themselves be damaged during the
unpacking process.
• Carefully lift the appliance from the carton
and place the packaging to one side – do not
destroy the packaging as this may be
required for future transportation. Please
ensure that plastic bags are kept away from
children and animals.
• Plug the appliance into the mains to check it
is working prior to carrying out the
installation.
• Follow the instructions on the body of the
appliance to remove the pack from inside.
This appliance is designed for use ONLY as
described in this manual. Any other use
could lead to bodily harm and / or fire.
To install the log and embers to the fuel bed
ensure the appliance is unplugged. Firstly
remove the screws that are located under the
top lid of the appliance. Once removed
carefully lift off the top lid, place the logs and
embers onto the fuel bed and replace the top
lid and screws when completed. Once you are
happy with the log layout, you can secure in
place using the self adhesive sticky pads
provided if you prefer.
You are welcome to follow the log layouts
shown here, but this is just a suggested layout
and you can use an alternative layout if
preferred. We do not recommend that
additional logs or crystals are added. Please
note that the logs in the photo are for
illustration purposes and are not binding.
Thank you for purchasing an ACR Electric Stove.
Please take a few moments to read through the following steps to enable your stove
to be unpacked without causing any damage to yourself or your new stove.
Unpacking Instructions
• The appliance must have a minimum
clearance of 50mm to combustible material
on the left and right sides of the appliance.
• This appliance is for indoor use only. It is not
designed to be installed outside. The
appliance must be kept away from any
source of damp or moist conditions. Avoid
any close contact with water.
• The appliance must be connected to a single
phase AC supply of the voltage specified on
the rating plate.
• If the appliance is being connected directly to
the mains electricity supply, a fused switched
spur with a 13 amp fuse must be fitted. The
power supply must be able to handle 2000w
(2Kw)
• The appliance must be earthed
• Not to be used in conjunction with either an
extension lead or a timer.
• All electrical work must comply with current
building regulations and electrical codes of
practice.
• If there is any doubt about the suitability of
the installation site contact your supplier.
This appliance must be installed by a competent person.
Location
• This product comes complete with a UK 3 pin
plug. If the plug is removed for any reason, it
must be wired into an earthed power source.
Any alterations to the cable or power supply
must be carried out by a competent person.
• If the mains socket is to be concealed this
can be sited adjacent to the back of the
appliance, but must be easily accessible.
• Should the appliance be wired directly into
the mains supply a double pole switch fused
spur with a 13 amp fuse must be fitted. It is
imperative that the power supply is capable
of handling a load of 2000 watts (2kw).
• If the power cable is damaged in any way it
MUST be replaced by a competent person.
• Extension cables should not be used as this
could overheat and become a fire hazard due
to overloading of electrical current through
the lead.
• The appliance must not be modified from the
manufacturer’s specification in any way and
the appliance must only be used for the
purpose recommended by the manufacturer.
• If the appliance shows any signs of damage it
is important that it is examined by a qualified
person.
• Failure to observe these instructions may
result in electric shock or other serious injury.
• Check the technical specification.
Electrical Work
Installation Instructions
Installation of Logs and Embers
Malvern
Astwood
Neo / Trinity
ACR electric stoves install manual 16pp 0622-4 23/06/2022 08:55 Page 4
• The appliance can be operated manually
using the controls situated on the top right
hand side of the stove.
• On/off power switch – this is used to turn
the mains supply to the appliance on or off.
When the switch is in the ON position, the
orange stand by indicator light will show on
the top right corner of the screen. This switch
needs to be in the ON position to operate
manually or via the remote control / app.
• STAND BY - Used to switch the appliance to
Standby Mode
• FLAME - Pressing this button will allow you
to cycle through the 4 flame settings
• HEATER - Press this once to select low heat
(the indicator light will glow orange), twice to
select the high heat (the indicator light will
glow red), The indicator light will remain
visible for for approximately 7 seconds before
disappearing. Press the button for a third time
and the heater will turn off. The heater will
take approximately 30 seconds to slow down
and stop. Please note that the heater will only
operate when the room temperature is below
the temperature indicated on the remote
control handset. This can be altered via the
handset or via the app.
• MODE - The MODE button alters the flame
effect colour. The appliance has 16 different
flame effect colours that can be selected by
pressing the Mode button until you find the
option you prefer. Or alternatively you can
press and hold the Mode button for 4
seconds and it will then run through the
selection of preprogramed sequences.
• Remove the battery/control panel
cover by sliding completely down
and insert 2 x AAA batteries
ensuring these are inserted
correctly. Slide the cover back up to
the original position to refit. Old
batteries should be disposed of
responsibly at a local recycling
location.
• Ensure that the ON/OFF power
switch on the unit is in the ON
position.
• Aim the remote control handset
directly towards the fire and press
the function button required.
• Sliding the door down on the
remote control will reveal more
functions. Otherwise using the
basic remote control buttons will
operate the fire in the same way as
the manual control buttons.
Controls
Manual Controls
Remote Control
STANDBY
FLAME
HEATER
MODE
76
Please note batteries are not included. 2 x AAA batteries are required.
• Your smart phone / tablet must be
connected to WIFI and the stove plugged
in.
•Use the POWER SWITCH and an orange dot
should appear on the fire screen. Do not use
the STAND BY button to switch this on.
• Scan the QR code and
download the ACR
Stoves app
•Open the app and click
the SIGN UP button. If
you already have this
App installed for other
ACR electric products
then please log in using your existing details.
The App can be used to operate multiple
ACR electric products.
•Input your email address and the App will
send a verification code to your email
address.
•Input the code to create your password.
•Press the Add Device button to add your
device.
SETTING THE COLOUR FUNCTIONS
• Press the lamp button
• Lamp 1 is for the rear flame
• Lamp 2 is for the base effect
• Lamp 3 is for the log effect
By pressing the lamp buttons, this will change
the colour of the rear flame, base effect and the
log effect separately.
SETTING THE TIME
• Press the CLOCK SETTING button which will
start the DAY curser to blink. Using the
CLOCK UP and CLOCK DOWN buttons to
set the current day e.g. 1-Monday, 2-Tuesday
etc and press CLOCK SETTING to confirm
the required day.
•The hour setting will now be blinking. Adjust
this by using the CLOCK UP and CLOCK
DOWN to reach the present hour and confirm
by pressing CLOCK SETTING.
•The minute setting will now be blinking. Adjust
as per the hour setting.
ADJUSTING THE TEMPERATURE
While the stove is switched on, use
TEMPERATURE UP and TEMPERATURE
DOWN to set the required room temperature. A
confirmation beep will be audible from the fire.
If the room temperature is already warmer than
the temperature set on the remote control, the
heater will switch off / not come on until the
temperature in the room drops to below that on
the remote control.
ADAPTIVE CONTROL
This works in conjunction with the timer
programme. When Adaptive Control mode is
selected and turned on the fire monitors the
room temperature in relation to the selected
target temperature. If the room temperature is
lower than the selected temperature, the
Adaptive Control facility will instruct the fire to
switch on between 2 to 5 minutes earlier than
the set time this is to ensure that the room is at
the required temperate at the time selected
(please note this may not be possible to
achieve if the room is very large or very cold).
App Installation and Smart Control
ACR electric stoves install manual 16pp 0622-4 23/06/2022 08:55 Page 6
•E-Fire – ADD
•Connecting to your wifi – select your wifi
network & input the password. You need to
select the 2.4GHZ option.
•Establishing a connection – press the
STANDBY button on the appliance and hold
for around 3 seconds. You should see a red
light appear next to the orange dot in the
middle of the fire screen. The red light will be
blinking quickly at roughly 2 times per
second. When prompted by the App, if the
red light in blinking rapidly, press NEXT.
•Adding your device – wait whilst the App
adds the device. Keep the phone/tablet close
to the appliance whilst it is syncing. If this
fails, repeat the above steps.
•Your device has now been added
successfully. You are ready to use the phone /
tablet to operate the stove.
9
8
Product Technical Information
Model: Malvern / E-MAL1
Supplier Name ACR HEAT PRODUCTS LTD
Model Number E-MAL1
Voltage 220V-240V AC50HZ
Fuse 13 Amp
Minimum Heat Output 1000 Watts
Maximum Heat Output 2000 Watts
Product Dimensions H 555mm • W 465mm • D 331mm
465mm
555mm
331mm
Model: Astwood / E-AW1
Supplier Name ACR HEAT PRODUCTS LTD
Model Number E-AW1
Voltage 220V-240V AC50HZ
Fuse 13 Amp
Minimum Heat Output 1000 Watts
Maximum Heat Output 2000 Watts
Product Dimensions H 602mm • W 543mm • D 334mm
Model: Trinity / E-TRINITY
Supplier Name ACR HEAT PRODUCTS LTD
Model Number E-TRINITY
Voltage 220V-240V AC50HZ
Fuse 13 Amp
Minimum Heat Output 1000 Watts
Maximum Heat Output 2000 Watts
Product Dimensions H 780mm • W 404mm • D 368mm
Model: NEO / E-NEO
Supplier Name ACR HEAT PRODUCTS LTD
Model Number E-NEO
Voltage 220V-240V AC50HZ
Fuse 13 Amp
Minimum Heat Output 1000 Watts
Maximum Heat Output 2000 Watts
Product Dimensions H 786mm • W 490mm • D 390mm
543mm
602mm
334mm
404mm
780mm
368mm
490mm
786mm
390mm
ACR electric stoves install manual 16pp 0622-4 23/06/2022 08:55 Page 8
Customer Name:
Customer Address:
Postcode:
Daytime Tel: Mobile Tel:
Model Name: Model Number:
Serial Number: Date of purchase:
Date of installation:
Dealer Name and address:
Warranty Information
The specifications within this document are provided for information purposes only and are under no circumstances binding.
Thank you for purchasing an ACR
Electric Stove.
Our products are guaranteed
against faults and hidden defects
for 24 months subject to the
following conditions:
• The appliance has been installed
and operated in accordance with
our instruction manual
• The appliance has not been
modified, misused or tampered
with
• The appliance has not been used
for anything other than domestic
situations
The following components are
considered as consumables and
are therefore excluded from the
guarantee:
• Reflective panels, glass panels,
acrylic panels, logs, crystals,
cable, plug, fuses, lights or
heating elements.
In the event of a service call being
made and no fault being found or
an installation error causing the
fault, this will result in a charge
being made for the call-out by our
appointed service engineer.
It is the consumers’ responsibility
to prove that the unit is under
warranty by providing proof of
purchase. In the case of
unauthorised repairs or
modifications, or in case of
accident, misuse or damage due to
incorrect installation the warranty
will be voided. ACR will not be
liable to any consequential loss or
damage arising from or in
connection with the appliance.
Your statutory rights are not effect
by this warranty. In the unlikely
event of a claim, please complete
the warranty claim form provided
and contact your original supplier
who will take care of your claim.
Full warranty information can be
found on our website
www.acrheatproducts.com/
warranties
2
YEAR
2
YEAR
WARRANTY
Warranty Claim Form
In the unlikely event of a warranty claim, please complete the below claim form
and return it to your supplying dealer:
11
10
ACR electric stoves install manual 16pp 0622-4 23/06/2022 08:55 Page 10
ACR Heat Products Limited, Unit 1, Weston Works,
Weston Lane, Tyseley Birmingham B11 3RP, England.
• Tel: 0121 706 8266
• www.acrheatproducts.co.uk
A soft, dry, lint free cloth such as a microfibre
cloth can be used to remove dust and for
general day to day care. If a more thorough
clean is required, a soft damp cloth (never a
wet cloth) may be used to wipe the exterior
surfaces. The glass can be cleaned with a
household glass cleaner and a soft cloth. The
appliance must be fully dry before the heater is
used.
Maintenance
Maintenance should only be carried out by a qualified person. Ensure the power has
been isolated or the appliance has been switched off and the plug removed before
commencing any maintenance. The heater should be allowed to cool completely.
Cleaning
As this appliance contains a heating
component there is an automatic thermal cut
out safety feature.
This feature stops the product from overheating
and potentially causing a fire. If the appliance
reaches a temperature above the guideline
parameters, the automatic thermal cut out
safety feature will activate and the heater will
cut out. The fans will continue to run to cool
down the appliance.
Once sufficiently cooled, the automatic thermal
cut out safety feature will automatically reset
and the heater will restart.
If this problem continues, turn off the fire and
disconnect from the socket or isolate the
power supply. Check that none of the
ventilation vents are obstructed. If your fire has
been installed within a chimney, the chimney
must be blocked off as the draught could effect
the appliance.
If the problem still continues, contact your
supplier and keep the appliance unplugged
from the mains.
Safety Features
• The heater should never be
submerged in water
• The interior of the appliance should
never be wet
• Cleaning materials such as, but not
limited to, detergents, alcohol and
abrasives should never be used on
the appliance as these can damage
the finish or the glass
WARNING
ACR electric stoves install manual 16pp 0622-4 23/06/2022 08:55 Page 12
This manual suits for next models
7
Table of contents
