AGC T57W User manual

www.agcworld.com •502.583.6000
VoIP Phone User Guide
T57W

Hard Keys
1. LED call indicator - indicates in-bound call, call statuses and phone power
2. Touchscreen - shows details such as messages, time and date and relevant in-call info
3. Headset key - toggles and indicates headset mode (when headset plugged in)
4. Mute key - turns microphone on/off
5. Redial key - dials last number called or to view call history
6. Speakerphone key - turns speakerphone on/off
7. Transfer key - transfers call to another extension or outside number
8. Hold key - places call on hold or resume held call
9. Voicemail key - indicates and accesses voicemail
10. Volume key - adjusts volume of speaker, handset, headset and ringer
11. Keypad - for alphanumeric and special characters as needed
12. Speaker
13. Reversible tab
14. Hook switch
15. (On back side USB2.0 port)
3
4
5
6
1
2
7
8
910 11
12
13
14
For Support: 502-583-6000

Basic Call Functions
Placing a Call
Using the Handset
1. Pick up handset.
2. Enter number. Tap Send.
Using the Speakerphone
1. With the handset on-hook, press .
2. Enter number. Tap Send.
Using the Headset*
1. With headset connected, press to activate headset mode.
2. Enter number. Tap Send.
During call, you can alternate among the headset, speakerphone and handset modes
by pressing Headset or Speakerphone keys or by picking up the handset.
Answering a Call
Using the Handset
1. Pick up handset.
Using the Speakerphone
1. Press .
Using the Headset
1. Press .
2. Tap Answer.
You can reject incoming calls by pressing Reject.
Ending a Call
Using the Handset
1. Hang up the handset or tap End Call.
Using the Speakerphone
1. Press or End Call.
Using the Headset
1. Tap End Call.
*Headset steps may vary depending upon type of headset used.
For Support: 502-583-6000

Redialing a Call
• Press to enter Placed Calls list and tap desired entry.
• Press twice when phone is idle to dial out last dialed number.
Mute and Un-mute
• Press to mute microphone during call.
• Press to un-mute call.
Hold and Resume Call
To Hold
Press or Hold during active call.
To Resume Call
• If only one call on hold, press or Resume.
• If more than one call on hold, select desired call, press or Resume.
Transferring a Call
Transfer calls using the following steps:
Blind Transfer
1. Press or Transfer during an active call. The call is on hold.
2. Enter the number to which you want to transfer.
3. Press or B Transfer.
Perform Single-Ring Transfer
1. Press or Transfer during active call. The call is placed on hold.
2. Enter the number to which you want to transfer.
3. Press or Transfer when you hear the ring-back tone.
Perform Introduced Transfer
1. Press or Transfer during active call. The call is placed on hold.
2. Enter the number to which you want to transfer.
3. Press or Transfer when second party answers.
For Support: 502-583-6000

Call Forwarding
1. Go to Menu > Features > Call Forward.
2. Select desired forward type.
•Always Forward – Incoming calls are forwarded unconditionally.
•Busy Forward – Incoming calls are forwarded when phone is busy.
•No Answer Forward – Incoming calls are forwarded if not answered after
a period of time.
3. Enter number you want to forward to. For No Answer Forward, select desired ring
time to wait before forwarding from the After Ring Time field.
4. Tap Save to accept change.
Initiate Conference Call
1. Tap Conference during an active call. The call is placed on hold.
2. Enter number of second party. Tap Conference.
3. Tap Conference again when second party answers. Three parties now joined
in conference.
You can split the conference call into two individual calls by tapping Split.
Configuring and Using Speed Dial
To Configure a Speed Dial Key
1. Go to Menu > Features > Dsskey.
2. Select the desired DSS key.
3. Select SpeedDial from the Type field, select the desired line from the Account ID
field, enter a label in the Label field and enter the number in the Value field.
4. Tap Save to accept the change.
To Use the Speed Dial Key
Press speed dial key to dial out the preset number.
Listen to Voicemails
Message waiting indicator on idle screen indicates one or more voicemail messages are
waiting in the message center. The power indicator LED slowly flashes red.
1. Press or Connect.
2. Follow voice prompts to listen to voicemail messages.
For Support: 502-583-6000

Customizing Your Phone
Managing Call History from Touchscreen*
1. Tap Menu.
2. Tap History.
3. Select an entry from list.
4. Tap !after the desired entry to do following:
• Tap Send to call the entry.
• Tap Delete to delete entry from list.
• Tap Edit to edit entry before calling.
• Tap Add to add entry to local directory.
• Tap Blacklist to add entry to blacklist.
Managing Contact Directory
Adding a Contact
1. Tap Directory.
2. Tap Add to add contact.
3. Enter unique contact name in Name field and contact numbers in corresponding fields.
4. Tap Save to accept change.
Editing a Contact
1. Tap Directory.
2. Tap !after desired entry.
3. Edit contact information.
4. Tap Save to accept change.
Deleting a Contact
1. Tap Directory.
2. Tap !after desired entry, then tap Delete.
3. Tap OK when LCD screen prompts “Delete selected item?”
Adjusting Volume
Press to adjust volume.
Setting Ring Tones
1. Go to Menu > Basic > Sound > Ring Tones.
2. Select Common or desired account.
3. Select desired ring tone.
4. Tap Save to accept change.
*The number of missed calls appears inside a red circle at the top of the screen. Tap Menu > History to access.
For Support: 502-583-6000

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