V-tech ErisTerminal VSP725A User manual

ErisTerminal®SIP Deskset
VSP725A
User Guide
Hosted Telephony in the Cloud
7
Using the Phone
Programmable feature key lights
The programmable feature key lights indicate call status and other information,
Key Light Activity Description
Line Flashing ORANGE
Solid GREEN
Steady ORANGE
Line is unregistered
On a call or dialing
Ringing incoming call
Held call
Cordless Handset in use
Shared line key Steady ORANGE The shared line is on a call
The shared line is on hold
Do not disturb Off
Steady ORANGE
DND is off
DND is on
Call forward Off
Steady ORANGE
Call forward is off
Call forward is on
Off
Steady ORANGE
Flashing ORANGE
Monitored phone is idle
Monitored phone is on a call or has a
held call
The monitored phone is ringing
Registration error.
Automatic Call
Distribution Steady GREEN
Slow Flash GREEN
Steady ORANGE
ACD agent “wrap up” state
ACD agent ready state
ACD agent unavailable state
ACD logged on
ACD logged off
ACD subscription error
Using the menu
1. Press MENU to show the main menu.
2. Press or to highlight menu items.
3. Press SELECT or a corresponding dial pad key to
select a highlighted menu item. For example, when
Features is highlighted, you can press SELECT or
you can press 1on the dial pad to view the Features submenu.
4. Press SELECT or an appropriate soft key to save changes.
5. Press CANCEL to stop an operation, exit a menu or return to the idle screen.
Hosted Telephony in the Cloud

1
Using the Phone
Main menu items
1. Features (see page 36) 3. User Settings (see page 53)
2. Status (see page 52) 4. Admin Settings (available
only to your system administrator)
Making calls
You can make a call at any time by choosing an off-hook method (such as lifting
the handset, pressing a Line key, or pressing HEADSET or SPEAKER), and then
dialing a number. When the phone is in idle mode or has calls on hold, you can
make a call by pre-dialing a phone number and then going off hook to call the
number.
To go off hook and make a call:
1. To use the default line, lift the handset, press HEADSET, or press
SPEAKER
2. Use the key pad to enter the desired phone number.
• Press Backspc if you enter an incorrect digit.
• Press 123 to change from entering digits to entering letters (if you
need to enter a domain name as part of the number).
3. Press Dial , or, if the phone accepts the number as valid, it dials the
number after a short delay.
Note that the default live dial soft keys are shown above. Your phone’s soft keys
are programmable and may differ from what is shown here.
If Hotline is enabled, then the phone will automatically dial a pre-programmed
number after going off hook.
Hosted Telephony in the Cloud
6
Using the Phone
As with shared lines, you can monitor call activity using Busy Lamp Field (BLF)
keys. However, BLF keys and LEDs represent activity on an individual deskset,
extension only. You can use the BLF key as a quick dial key to call the extension
and intercept ringing calls.
Note: Your system administrator sets up Busy Lamp Field keys. Your key labels
should identify the BLF keys and which extensions they monitor. The BLF feature
may not be available on your deskset.
For BLF LED states, see “Programmable feature key lights” on page 20.
To dial a monitored extension:
• Press the BLF key for that extension. The monitored
extension can be idle, or have an active or held call.
line key. When the other person answers, your deskset
indicate two active calls: one active call on the line key that
you dialed out on, and one active call on the BLF key of the
monitored extension you called.
To answer a call ringing at a monitored extension:
•
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Hosted Telephony in the Cloud

2
Using the Phone
Making calls (continued)
To make a call by pre-dialing:
1. Use the key pad to enter the desired phone number.
• Press Backspc if you enter an incorrect digit.
• Press 123 to change from entering digits to entering letters (if you
need to enter a domain name as part of the number).
2. Dial the number by:
• Pressing Dial . The phone will use the preferred audio mode
(speaker or headset) until you lift the handset.
• Lifting the handset.
• Pressing the desired Line key.
• Pressing SPEAKER or HEADSET.
When the call is answered, the active call screen appears.
To end the call, hang up or press End . If you are on speakerphone and the
handset is “on hook,” press SPEAKER to end your call.
Note that the default active call screen soft keys are shown above. Your phone’s
soft keys are programmable and may differ from what is shown here.
To make a call using quick dial:
• Press the desired quick dial programmable key.
–or–
Press and hold a dial pad key that matches the number of the desired speed
dial entry. For example, to dial speed dial entry 4, press and hold 4 on the
dial pad. See “Speed Dial” on page 47.
Hosted Telephony in the Cloud
5
Using the Phone
Transferring calls (continued)
To transfer a call (blind):
1. During a call, press Transfer . The call is automatically put on hold and the
transfer setup screen appears.
2. Press Blind .
3. Dial the number to which you want to transfer the
call. You can also use a number from a list, such
as the Directory or Call History.
4. Press Transf , or wait for the phone to
automatically dial, once it recognizes a valid number.
The Call transferred screen appears, and your phone returns to idle mode.
If the blind transfer fails, then the transferred call will ring your phone back.
To transfer a call to a held call:
1. During a call, press or to view the next set of soft keys.
2. Press XferCall . The call is automatically put on hold, and a list of held calls
appears.
3. On the Transfer to target screen, press:
• Select to talk to the held call, then press Transf
call.
• Blind , then Select
immediately.
The Call transferred screen appears, and your phone returns to idle mode.
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Hosted Telephony in the Cloud

3
Using the Phone
Putting a call on hold
Use this feature to hold one call while you access another. The deskset also
puts calls on hold automatically when you answer another call, transfer a call, or
create a conference.
See also, “Putting a shared-line call on hold” on page 32.
To put a call on hold:
• During a call, press HOLD on the deskset.
green slowly.
From the On hold screen, you can press:
• End to end the call
• New to dial a new call
• Resume to take the call off hold.
• Transfer to transfer the held call to another party.
• Conf to start a conference with the held call.
Note that the default On hold screen soft keys are shown above. Your phone’s
soft keys are programmable and may differ from what is shown here.
If another party puts you on hold, you may see the message Held by far end.
This message depends on compatibility between phones and PBX types, and
may not always appear. You can press End to end the call.
Hosted Telephony in the Cloud
4
Using the Phone
Transferring calls
You can transfer a call to someone else at another phone.
If you talk to the transfer recipient before completing the transfer, you are making
a “supervised” transfer.
However, the transfer recipient does not have to talk to you before receiving the
transferred call. If you do not talk to the transfer recipient before transferring the
call, you are making a “blind” transfer.
You can also transfer a call to a held call.
To transfer a call (supervised):
1. During a call, press Transfer . The call is automatically put on hold and the
transfer setup screen appears.
2. Dial the number to which you want to transfer the call. You can also use a
number from a list, such as the Directory or Call History.
3. When the second caller answers, you can talk to the caller to notify them of
the transfer, then press Transf to transfer the call.
The Call transferred screen appears, and your phone returns to idle mode.
To cancel the transfer, press:
• Cancel on the transfer setup screen. The active call screen reappears.
• End when the second call is active. You will hang up on the second call.
• Split when the second call is active. You will stay connected to the
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Hosted Telephony in the Cloud