AGL Eero 6 Quick start guide

The Amazon eero is a Wireless Router with exciting new features. The eero devices all-
new system features wifi 6 which is the latest technology to deliver faster speeds, better
performance, and increased support for simultaneously connected devices.
Easy setup
If the thought of setting up yet another new device makes your head hurt, you’ll be please
to know the eero 6 device system is quick to set up courtesy of the in-app instructions.
Just unplug your old router, connect the eero 6 device (eero device) to the modem and
sign into the app. Once it’s up and running, you can connect any smart home device and
allow other compatible devices to join the network instantly.
Please note: if you do not have a modem, instead of plugging in your eero device into a
modem, you will plug it into your nbn™NTD.
Seamless smart home integration
The eero device features a built-in smart home hub which connects things like smart
lights, locks, plugs and other compatible devices to your eero network. It can use the eero
app to manage your network, pause the internet and share the Wifi password with
people both at-home.
Safe and secure wifi connection
Safe, secure Wifi is a top priority for most people and eero is dedicated to keeping the
network protected. Automatic software updates work to install security patches, fix bugs
and implement upgrades. The eero can also add advanced security and privacy features
like parental controls and malware protection with eero Secure.

Placement Tips
To get the best performance from the eero devices on a network:
Place eero devices where they can talk to each other
While it may seem correct to place eero devices in dead zones, it is best to place eero
devices halfway between dead zones and other eero devices on the network. This way,
the eero devices on the network can obtain strong connections to the network, thus
covering more of a home with fast, reliable WiFi.
Place eero devices on a hard, flat surface
eero devices perform best when they are placed on a stable and flat surface, such as a
table, countertop, or nightstand.
Place eero Beacons in wall outlets
While an eero Beacon can be placed in an available outlet, including power strips, they
will provide the best performance when plugged directly into a wall outlet.
Keep eero devices in open spaces
When placing an eero or eero Beacon, it is best to keep them in open spaces. Avoid
placing eero devices in closed cabinets, behind heavy electronics, or under/behind any
furniture.

Things to Avoid
The following can degrade performance, as well as cause issues for your network:
Heavy metal objects
When placing an eero or eero Beacon, it is best to keep them in open spaces. Avoid
placing eero devices in closed cabinets.
Avoid interference
eero devices work best when they are 20-30 feet away from objects that cause
interference. Avoid objects like microwaves, cordless landline phones, and older coaxial
cables from certain satellite dishes.
Smothering eero devices
As mentioned above, eero devices should always be placed out in the open. This includes
placing anything on top of them. Also avoid having eero devices enclosed in small spaces,
such as cabinets, closets or behind couches.
Soft Surfaces
Always strive to place your eero devices on stable surfaces. Avoid chairs, cushions, and
ottomans, that don’t allow the necessary space for an eero to breathe.

Typical eero Setup
Guide Key
Wireless
In a standard network with one eero and eero Beacons, most users will have their
gateway eero connected to their modem and then their eero Beacons connected
wirelessly.
Wired/Mixed

If you can wire some or all your eero devices, you can take advantage of doing so by
connecting your eero devices via Ethernet. As shown, networks can also feature a mix of
wired and wireless nodes.

FAQ’s
Below are answers to many frequently asked questions when it comes to using eero.
Can I use an eero Beacon as my gateway?
eero Beacons cannot be used as a gateway.
How Many eero devices can I have on a single network?
There is no limit to the number of eero devices. However, more isn’t always better. We
generally recommend one eero for every 1,000 square feet but it varies case-by-case.
Can I use eero Beacons with non-eero routers?
No, eero Beacons can only be used with other eero devices. To add a Beacon to your
network, it will need to be added through the eero App and connected to a gateway eero
that is connected to your upstream modem or device via Ethernet.
Will my connection be faster if I hardwire all my eero devices or if I use the wireless mesh
network?
If you’ve got the right equipment, and you’d like to hardwire your eero devices, you will
typically get the fastest connection. Hardwiring your eero devices means you won’t lose
any throughput because there aren’t any wireless hops.
How much distance should there be between eero devices?
For the best experience, when wireless, eero devices and eero Beacons should be no
more than 50 feet away from at least one other eero.
Can I set up my eero with PPPoE?
eero does not support PPPoE. If your ISP requires PPPoE to access the internet, you will
need to setup your eero network behind another router that does support PPPoE.
Can I set up my eero with a VLAN Tag?
Begin eero gateway setup in the eero app. Allow the eero app to first try and connect to
the Internet.
If necessary, make any changes to your ISP Settings. When configuring VLAN tag with an
existing network:

Open the eero app
Select the Settings tab > Advanced > Tap ISP Settings > Choose VLAN Tag.
Make change to 100, then tap Save.

Troubleshooting Gateway Setup Issues
Getting Started
Before beginning, be sure to check:
1. The eero App is up to date.
2. Your mobile device can communicate with the eero Cloud by ensuring:
a. Your mobile device has cellular data turned on with enough cell reception.
b. Your mobile device is connected to your modem or other networking device.
c. Your mobile device is connected to a nearby hotspot.
3. The modem has been registered with the ISP (if purchased from third-party retailer).
Troubleshooting Device Steps
1. Disconnect other devices from the modem and power off the unit.
2. Use one Ethernet cable to connect an eero to the modem.
3. Power on both the eero and the modem.
4. Once both devices are fully booted, open the eero App and begin the setup flow.
If you are unable to complete setup due to poor cellular reception, you can double NAT
the eero so you can connect your phone to the previous wifi network to complete setup.
If you run into an error, try each of these steps and re-attempt setup:
1. Disconnect other devices from the modem and power off the unit.
2. Hard reset the gateway (press & hold the reset button until LED blinks Red).

3. Swap units (if possible).
If the above steps don’t resolve this issue, consider the following:
Make sure that the WAN connection cable isn’t frayed, poorly terminated, or has
questionable integrity, and that the eero is properly connected to the modem (one
Ethernet cable to a designated LAN port). If the cable checks out, connect a client device
like a laptop or desktop to the modem, power cycle the modem, and see if the internet is
reachable.

Basic Troubleshooting
Leaf node offline
When an eero leaf node goes offline, you may see one of the following LED states:
Solid Red LED – eero is not connected to the Internet.
If the leaf eero is wired to the gateway check:
1. What is the Ethernet cable connected to?
2. Ensure solid Ethernet connection.
3. Disconnect/reconnect the Ethernet cable from both ends if possible.
4. Move the Ethernet cable to other port on the eero.
5. Try a new Ethernet cable.
If none of the above work:
1. Disconnect the Ethernet cable and reboot eero (see if it can come up wirelessly).
2. Swap power adapters with a known good adapter from another eero.
Did the problem follow the eero or stay in the same location?
1. If moving the eero moved the problem to the new location, it is likely a hardware issue.
2. If the newly placed eero is showing a red LED, it is likely a cable/topology problem.
If the leaf eero is wireless:
1. Check placement.
2. Swap eero closer to other eero in network.

3. Move the eero closer to other eero in network.
4. Swap the leaf eero with gateway (if possible).
5. Return to manufacturer for assistance if it still doesn’t connect.
Solid White – eero connected to the Internet
Soft Reset
The eero should go solid White for a few seconds, then blinking White, and then solid
White again.
Hard Reset
If you hard reset and the eero LED goes solid White and stays solid White with no
connection, return to manufacturer for assistance if it still doesn’t connect.
No Light – eero doesn’t have power (or eero LED is turned off)
1. Ensure the eero is plugged into power.
2. Swap power adapters with a known good adapter.
3. Plug eero into a different wall socket.

How to hard and soft reset eero
You can perform a hard or soft reset by pressing and holding the reset button on the
back of an eero for a certain length of time. The eero Beacon reset button can be found
on the left side and the same instructions below apply. Before resetting an eero make
sure it has been powered on for at least 45 seconds.
You can use the reset button to perform two distinct actions - a soft reset and a hard
reset.
Soft Reset
A soft reset will clear all network configurations from eero but preserve its sessions. This
keeps the eero on the network and saves its logs and advanced settings such as IP
reservations and port forwarding configurations.
To soft reset an eero, hold the reset button until its LED flashes yellow (7 seconds), then
release it. After a few moments, the eero LED should return to solid white and appear
with a green outline in the eero App.
Hard Reset
A hard reset will clear all network configurations, clear its sessions and logs, and remove
the eero from the network. If the eero has an active internet connection, you can achieve
the same results by removing the eero from the network via the eero App.
Note: If you perform a hard reset on a gateway eero (the one connected to the modem or
upstream device), it will remove the entire network and all settings for that network. If you

need to only hard reset one eero, we recommend swapping out the gateway for another
eero if possible.
To hard reset an eero, hold the reset button until its LED flashes Red (15 seconds), then
release it. After a successful hard reset, the eero LED light will reach a flashing blue state,
indicating that the eero is ready to be set up again.

Removing an eero device
1.From the Home tab, tap the device you wish to remove.
2.Select Advanced.
3.Tap Remove to remove your eero device.
4.Tap Remove from network at the bottom of the screen.

5.Confirm removal by tapping Remove.

Update Existing Wifi Password
1.From the Settings tab, select Wifi password.
2.Tap Edit password to change your password.
3.Enter in your new password, and tap Save.

Bluetooth errors
If you don’t have your phone’s Bluetooth turned on (or are using a device lacking
Bluetooth), you will see the following error screen:
To resolve:
1. Turn on their device’s Bluetooth, or;
2. Make sure the device’s Bluetooth is not connected to a third device.
3. Setup their eero using the serial number (found below the barcode).

Issues with adding by serial number?
If the eero can’t be added via serial number, it means that either you have typed in the
wrong serial number, or it is already registered to another network.
Failure to find eero errors
If an eero can’t be found, you may run into the following error screens.
No eero found (Left)
You will see this screen if you are not within range of your eero, the eero isn’t plugged in
and/or hasn’t started blinking blue. If the eero isn’t on and blinking blue, you should:
1. Ensure it has power.
2. Is connected to the modem via Ethernet.
3. Check your phone’s Bluetooth is on and within range of the eero.

Incorrect serial number (Centre)
If you decide to add your eero using the serial number, you will receive an error screen if
the serial number entered is incorrect.
eero already registered errors (Right)
If an eero has already been registered, you may run into the following error screen: