Hughes Jupiter HT1100 User manual

HT1100 Satellite Modem User
Guide
1039650-0001
Revision A
July 1, 2013
11717 Exploration Lane, Germantown, MD 20876
Phone [phone] Fax [phone]

Copyright © 2013 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network
Systems, LLC. No part of this publication may be reproduced in any form or by any means
without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane,
Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and
completeness of the material in this document. Hughes Network Systems, LLC shall not be liable
for errors contained herein. The information in this document is subject to change without
notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of merchantability and fitness for
a particular purpose.
Trademarks
HUGHES and Hughes Network Systems are trademarks of Hughes Network Systems, LLC. All
other trademarks are the property of their respective owners.

Contents
Contents ................................................................................................. 3
Understanding safety alert messages .................................................... 5
Messages concerning personal injury.................................................................... 5
Messages concerning property damage................................................................ 5
Safety symbols ....................................................................................................... 6
Additional symbols ........................................................................................... 6
Chapter 1
Overview................................................................................................. 7
Description............................................................................................................. 7
Operating environment ......................................................................................... 8
Ventilation and heat sources............................................................................ 8
Operating position............................................................................................ 9
Computer requirements ........................................................................................ 9
Networking requirements ................................................................................ 9
Internet browser............................................................................................... 9
Contact information ......................................................................................... 9
Chapter 2
System Control Center.......................................................................... 11
Accessing the System Control Center..................................................................11
System Control Center home page...................................................................... 11
Indicator links ................................................................................................. 12
Parameters bar ...............................................................................................14
Center panel text links and information.............................................................. 14
Side panel............................................................................................................. 14
System Status page.............................................................................................. 15
System Information page.....................................................................................16
Connectivity Test .................................................................................................16
Built-In Self Test ...................................................................................................18
HELP ..................................................................................................................... 18
Chapter 3
LEDS...................................................................................................... 21
Appendix A
Standards compliance .......................................................................... 25
Acronyms and abbreviations ................................................................ 27
Index .................................................................................................... 29
Contents
1039650-0001 Revision A 3

Understanding safety alert messages
Safety alert messages call attention to potential safety hazards and tell you how to
avoid them. These messages are identified by the signal words DANGER, WARNING,
CAUTION, or NOTICE, as illustrated below. To avoid possible property damage,
personal injury, or in some cases possible death, read and comply with all safety
alert messages.
Messages concerning personal injury
The signal words DANGER, WARNING, and CAUTION indicate hazards that could
result in personal injury or in some cases death, as explained below. Each of these
signal words indicates the severity of the potential hazard.
DANGER indicates a potentially hazardous situation which, if not avoided, will result
in death or serious injury.
WARNING indicates a potentially hazardous situation which, if not avoided, could
result in death or serious injury.
CAUTION indicates a potentially hazardous situation which, if not avoided, could
result in minor or moderate injury.
Messages concerning property damage
A NOTICE concerns property damage only. Do not add hazard symbols to notices.
NOTICE is used for advisory messages concerning possible property damage,
product damage or malfunction, data loss, or other unwanted results
– but not
personal injury.
Understanding safety alert messages
1039650-0001 Revision A 5

Safety symbols
The generic safety alert symbol
calls attention to a potential personal injury hazard. It appears next to the DANGER,
WARNING, and CAUTION signal words as part of the signal word label. Other
symbols may appear next to DANGER, WARNING, or CAUTION to indicate a specific
type of hazard (for example, fire or electric shock). If other hazard symbols are used
in this document they are identified in this section.
Additional symbols
This document uses the following hazard symbols:
Indicates a safety message that concerns a potential electric
shock hazard.
6 Understanding safety alert messages
1039650-0001 Revision A

Chapter 1
Overview
This user guide describes the features and operation of the HT1100 satellite
modem, which provides Internet access by satellite. This guide also gives pertinent
reference information.
This guide applies to users in the United States and Canada. In this user guide
satellite modem and modem both refer to the HT1100 satellite modem.
Description
The HT1100 satellite modem connects to a satellite network to provide Internet
service. The modem has an Ethernet port so it can be connected to a computer or
LAN. Figure 1 shows the front of the HT1100 satellite modem.
After your HT1100 satellite modem has been installed, you can use your computer’s
web browser to access the Internet or an intranet. The HT1100 supports local area
networks (LANs) to extend Internet connectivity to multiple computers. This
requires an Ethernet cable or a wireless or a wired connection to the LAN and
proper configuration of the computer's operating system network properties.
Figure 1: HT1100 front
Chapter 1 • Overview
1039650-0001 Revision A 7

Figure 2 shows the back of the HT1100.
Figure 2: HT1100 back
Do not press the reset/rescue unless Customer Care directs you to do so.
The USB port is provided to support a future feature that can be remotely activated
with a small software update. Hughes does not recommend plugging anything into
this port at this time. Hughes will inform you when this feature is available.
Operating environment
Observe the following requirements for the modem's operating environment.
Ventilation and heat sources
The modem must be adequately ventilated and kept away from sources of heat.
8 Chapter 1 • Overview
1039650-0001 Revision A

•Do not block any of the modem's ventilation openings.
•
Leave 6 inches of space around the top and sides of the modem to ensure
adequate ventilation and prevent overheating.
•
Do not place the modem near a heat source such as direct sunlight, a radiator,
heat register or vent, oven, stove, amplifier, or other apparatus that produces
heat.
Operating position
Operate the HT1100 only in a vertical position, that is, resting on its built-in base as
shown in Figure 1.
Computer requirements
The computer that connects to the satellite modem should meet the minimum
requirements specified by the computer operating system manufacturer and the
following networking and browser requirements.
Networking requirements
•Ethernet port
•Ethernet cable (provided)
•Ethernet NIC, 10/100/1000 Mbps, configured as follows:
—Auto-negotiate
—Dynamic host configuration protocol (DHCP) enabled (obtain an IP address
automatically)
Internet browser
•Internet Explorer 7 or greater, Mozilla Firefox, Safari (for Windows and Mac)
•Browser settings:
—HTTP 1.1 or greater enabled
—Proxy settings disabled
Contact information
If you need operational, warranty, or repair support, who you should contact
depends on where you purchased your satellite modem. You may be supported by
Hughes Customer Care or another service provider. Please contact your customer
service representative in accordance with your service agreement.
For modems purchased from a retail channel or Hughes sales agent in
the United States or Canada:
If you purchased this product through a retail channel or Hughes sales agent, you
have several support options. Please try these options in the order listed until you
find the help you need.
Chapter 1 • Overview
1039650-0001 Revision A 9

Begin at the HughesNet Customer Care page:
1. Open a web browser on a computer connected to the satellite modem. Enter
the web address www.my.hughesnet.com.
2. Click the HughesNet Customer Care link.
The HughesNet Customer Care page opens. Options 1, 2, and 3 below are available
on this page:
1. Search our Knowledge Base.
a. In the Self help section, click Knowledge Base Search.
b. Follow the on-screen instructions to find the information you need.
2. Email a Customer Care representative.
a. In the Contact Hughes section, click Email.
b. Complete the email form.
c. Click Email Us!
3. Chat with a Customer Care representative.
a. In the Contact Hughes section, click Chat.
b. Complete the chat form.
c. Click Chat with Us!
4. Call a Customer Care representative.
If these options do not help you, call Hughes Customer Care at 1 [phone].
For modems purchased from a value-added reseller (VAR) in the United
States or Canada:
If you purchased this product from a Hughes VAR, do not contact Hughes. Contact
your VAR for technical support according to the procedure supplied by them. They
are trained to help you with any technical problem.
10 Chapter 1 • Overview
1039650-0001 Revision A

Chapter 2
System Control Center
The System Control Center is a set of screens and links you can use to monitor your
broadband service and troubleshoot the satellite modem in the event of a problem.
The System Control Center provides access to system status, configuration
information, and online documentation. You access the System Control Center
through a web browser on a computer connected to the satellite modem. Use the
System Control Center to find system information for configuring networks or to
check system performance if the satellite modem does not seem to be functioning
properly.
Accessing the System Control Center
To access the System Control Center, a computer with a web browser installed must
be connected to the satellite modem's LAN port. The System Control Center web
site is hosted on the modem, consequently the computer does not have to be
connected to the Internet.
To open the System Control Center, double-click the System Control Center shortcut
on your computer desktop, or follow these steps:
1. Open a web browser such as Internet Explorer.
2. In the browser address bar, type www.systemcontrolcenter.com and press
Enter.
System Control Center home page
The System Control Center home page contains numerous links to satellite modem
features and important information regarding operation of your satellite modem.
Figure 3shows the System Control Center home page before service activation.
Notice that the System Status indicator is red which means that system requires
attention. Refer to Indicator links later in this chapter for additional information
about indicator links.
Chapter 2 ●System Control Center
1039650-0001 Revision A 11

Figure 3: System Control Center home page before activation
Figure 4 shows the System Control Center home page after service activation. The
System Status indicator is green which means that all functions are working within
normal parameters.
Figure 4: System Control Center after activation
Indicator links
At the top of each System Control Center page are two indicators (Figure 5)
followed by a link:
The System Status link
The System Information link
12 Chapter 2 ●System Control Center
1039650-0001 Revision A

Figure 5: Indicators and links
Each link navigates to a page in the System Control Center. See Table 1: Destination
pages. The System Status link navigates to the System Status page. The System
Status indicator also changes color to indicate the operational status of the satellite
modem. Figure 6 explains the colors and their meanings for the System Status
indicator.
Figure 6: Indicator colors and meaning
Note: Hughes maintains a Fair Access Policy. This policy establishes an equitable
balance in Internet access for all HughesNet subscribers. Hughes assigns a
Data Allowance to each service plan that limits the amount of data that may
be downloaded or uploaded within a one-month period. Subscribers who
exceed this limit will experience a temporary reduction of speed.
The table below identifies the destination page for each link.
Table 1: Destination pages
Indicator
Destination
Description
System Status
System Status page
Gives important
information about the
satellite modem’s
operational status.
System Information
System Information page
General information screen
that identifies software
and hardware versions and
other important satellite
connection information.
Chapter 2 ●System Control Center
1039650-0001 Revision A 13

Parameters bar
The parameters bar appears at the top of all System Control Center screens as
shown in Figure 7. This bar displays three important fields of information:
•SAN - Site account number (SAN)
•ESN - Electronic Serial Number
•Diagnostic Code - Used to troubleshoot problems when calling customer care.
Figure 7: Parameters bar
Center panel text links and information
The System Control Center home page center panel includes the following text links
and informational panels once service is activated.
HELP area
Welcome to HughesNet - Gives you access to the HughesNet Web Portal, which
contains a variety of useful tools, resources, and information. Access to the
HughesNet portal is determined by your service plan.
Additional Premium Services - Gives you access to additional services and self-help
information.
Customer Care - Navigates to the Customer Care web page where you manage the
various facets of your account.
Download Allowance Status
The Status Meter monitors your Download Allowance and Download Bank. The
Download Allowance is the amount of data which can be downloaded without
restriction.
Side panel
The following links appear on the left side panel of each System Control Center
screen as shown in Figure 8.
14 Chapter 2 ●System Control Center
1039650-0001 Revision A

Figure 8: Side panel links
Home - Opens the System Control Center home page.
Connectivity Test - Opens the Connectivity Test page, which you can use to test the
connection between the satellite modem and the NOC.
Built in Self Test - Checks the internal operation of the modem.
Help - Opens the Help page. This page includes a variety of topics such as getting
started and recommended browser settings.
Note: Some of these links may not appear because they are not enabled by the
NOC.
System Status page
The System Status page lists parameter information vital to the proper operation of
the HT1100. Available system status values (as shown in Figure 9) may vary,
depending on how your satellite modem is configured.
Chapter 2 ●System Control Center
1039650-0001 Revision A 15

Figure 9: System Status page
System Information page
The System Information page, shown in Figure 10, provides system information for
the satellite modem such as identification information, software versions, and
satellite information.
Figure 10: System Information page
Connectivity Test
Use the Connectivity Test link on the side panel to check the connectivity to the
Hughes Network Operations Center (NOC). To test your connectivity:
1. Click the Connectivity Test link on the side panel. The Terminal - Gateway
Connectivity Test appears in the center of the screen.
2. Click the Start the test link as shown in Figure 11.
16 Chapter 2 ●System Control Center
1039650-0001 Revision A

Figure 11: Connectivity Test start screen
The Terminal - Gateway Connectivity Test panel appears indicating the test has
started, as shown in Figure 12.
Figure 12: Connectivity Test started
When the test completes, the results appear in the center panel. Figure 13 shows
the results of the test.
Figure 13: Connectivity Test results
Chapter 2 ●System Control Center
1039650-0001 Revision A 17

Built-In Self Test
Use the Built-In Self Test link on the side panel to check the connectivity of the
satellite modem. To initiate the test:
1. Click the Built in Self Test link on the side panel.
The test results appear below the link as shown in Figure 14 .
Figure 14: Built-In Self Test screen
HELP
Welcome to HughesNet - The HughesNet web portal contains a variety of useful
tools, resources, and information. Access to the HughesNet portal is determined by
your service plan. Figure 15 shows the Welcome screen.
Figure 15: HughesNet Welcome screen
18 Chapter 2 ●System Control Center
1039650-0001 Revision A

Chapter 2 ●System Control Center
1039650-0001 Revision A 19