AHRI 9350HC Manual

INSTALLATI N & PERATING
INSTRUCTI NS
Catalog No. 6000.58A Effective: 09-10-15 Replaces: 03-01-15 P/N 241571 Rev. 2
92-103778-11-02
F R Y UR SAFETY: Do not store or use gasoline or other flammable vapors and
liquids or other combustible materials in the vicinity of this or any other appliance. To
do so may result in an explosion or fire.
Professional
Series
9350HC and
9353HC
Heat Pump
Pool & Spa
Heater
N TE: The instructions in this manual are for the use of qualified individuals specially trained and experienced
in the installation and maintenance of this type of equipment and related system components. Installation and
service personnel are required by some states to be licensed. Persons not qualified shall not attempt to install,
service, or maintain this equipment.
This manual should be maintained in legible condition and kept adjacent to the heat pump pool heater or in a
safe place for future use.

2
Rev. 2 reflects the following:
Changes to: Wiring diagrams on pages 32-33
Additions: None.
Deletions: None.
ATTENTI N: Please Take This pportunity to Quickly Register Your Unit!!
While your unit is being installed by your professional and licensed installer of choice, Please Take This
Opportunity to Quickly Register Your Unit!! With the necessary information in hand, Registering your new Heat
Pump Pool Heater only takes a few moments and is the only way to assure any verifiable warranty procedures
during the span of your unit's period of protection.
Using the diagram at the bottom of the page (Fig. i) please locate and record your model and serial number.
Once you have done this, please make sure you also have the following information on hand:
NAME LATE
• Name, phone number, and email address of homeowner
• physical address of where the unit is installed; please include any
'subdivision' or similar information
• any service challenges present at the house/neighborhood: gated
community, locked access at house, guard dog, etc.
• date of installation of the new unit
• name and phone number of the professional and licensed entity that
performed the installation for you
Fig. i: Model and Serial Number Location
With all of the above information in hand, please feel
free to call us at 800.260.2758 and ask to register your
brand new heat pump.
You will be given a Warranty Registration Confirmation
number which you should notate and keep in one loca-
tion along with your Installation & Owner's Manual, a
copy of your warranty (provided with your manual) and
the above information.
This would also be a good time to review both the
manual and the warranty so that you are aware of how
to correctly operate your new equipment as well as
how to keep from voiding any aspects of your warran-
ty.
uring the life of your unit, please feel free to use the
above phone number, or the one conveniently located
right on the unit, to contact us with any questions you
may have about operation, warranty, and/or service.
Thank You Very Much Choosing us to Satisfy Your
Pool Heating needs!!

3
Water Chemistry
(Corrosive water voids all warranties)
For your health and the protection of your pool e uipment, it is essential that your water be chemically
balanced. The following levels must be used as a guide for balanced water.
• Occasional chemical shock dosing of the pool or spa water should not damage the heater providing
the water is balanced. However, it is highly recommended that the heat pump pool heater is isolat-
ed via shut off valves before any aggressive chemical treatment.
• Automatic chemical dosing devices and salt chlorinators are usually more efficient in heated water.
Unless controlled, they can lead to excessive chlorine level which can damage your heater.
• Further advice should be obtained from your pool or spa builder, accredited pool shop, or chemical
supplier for the correct levels for your water.
Recommended Level(s) Fiberglass Pools Fiberglass Spas ther Pool & Spa Types
Water emp. (Deg. F) 68 to 88 89 to 104 68 to 104
pH 7.3 to 7.4 7.3 to 7.4 7.6 to 7.8
otal Alkalinity (PPM) 120 to 150 120 to 150 80 to 120
Calcium Hardness (PPM) 200 to 300 150 to 200 200 to 400
Salt (PPM) 4500 MAXIMUM 4500 MAXIMUM 4500 MAXIMUM
Free Chlorine (PPM)* 2 to 3 2 to 3 2 to 3
otal Dissolved Solids (PPM) 3000 MAXIMUM** 3000 MAXIMUM** 3000 MAXIMUM**
*Free Chlorine MUST N T EXCEED 5 PPM!
** In salt water chlorinated pools, the total T S can be as high as 6000ppm.

4
Water Chemistry 3
Warnings 5
Pay Attention to These Terms 5
Introduction 6
Installation Considerations 6
Electrical Connections 7
Water Connections 9
Pressure Drop 9
HPPH Control Display 10
User Modes 11
HPPH Control Menus 11
USER MENU — HEAT/C L Model
Type Selection 12
INSTALLER/SERVICE MENU —
HEAT/C L Configuration 14
Control Settings 18
Set Current Time 18
C/F isplay 18
Spa Max Temp 18
Pool Max Temp 18
Pump Periods 18
Temperature Control 18
Additional Features 18
Pump Control 18
Low Ambient (Outside) Lockout 18
Control Lock Box Mode 19
AUX Mode 19
Remote Pool Operation 19
Pool Auto Mode 19
Fault History
Run Hours/Cycles 19
Compressor Start elay 20
Minimum Run Time 20
efrost Operation 20
3-Way Valve Control 20
Battery Back-up 20
High Water Temperature Limit 20
High Pressure Switch Lockout 20
Low Pressure Switch Lockout 20
Water Flow Switch 21
Controls 21
Digital Controls perating
Instructions 21
To Increase or ecrease the esired Water
Temperature (Pool or Spa Mode) 22
Select Temperature in °C or °F 22
Heat/Cool peration 22
System Start-Up 22
Seasonal Start-Up or
Annual Check 22
Summer Shutdown 22
Freeze Protection 23
System rain- own 23
Continuous Pump Operation 23
Maintenance 23
Air Coil Cleaning 23
Cabinet Care (optional) 23
Unplug Condensation rain Holes 23
Troubleshooting 24
Service Call Verification 27
Power Supply 27
Water Flow 27
Time Clock Adjustment 27
Set Factory efaults 27
Plumbing Diagrams 28
Wiring Diagram — 208V/230V
Single-Phase — Digital Models 32
Wiring Diagram — 208V/230V
Three-Phase — Digital Models 33
Installing a Remote Control
Device 34
Heater 2-Wire Controllers (Heat Only) 34
3-Wire Controllers 34
2-Wire Controllers For “Chill” Mode -
Heat/Cool Models Only 34
CNTENTS

CAUTI N: Improper chemical content in a swim-
ming pool or spa can damage the heat pump pool
heater. O NOT add pool chemicals to the skimmer.
This will damage the heat pump pool heater and
could void the heat pump pool heater warranty.
ALWAYS follow the product manufacturer’s direc-
tions when adding any chemicals to your pool.
DANGER: Indicates the presence of immediate hazards which will cause severe personal injury, death
or substantial property damage if ignored.
WARNING: Indicates the presence of hazards or unsafe practices which could cause severe personal
injury, death or substantial property damage if ignored.
CAUTI N: Indicates the presence of hazards or unsafe practices which could cause minor personal
injury or product or property damage if ignored.
N TE: Indicates special instructions on installation, operation, or maintenance which are important
but not related to personal injury hazards.
Warnings — Pay Attention to These Terms
This manual, as well as the pool/spa heat pump pool heater itself, contains ANSI-approved product safety signs
and labels. Please read these signs and labels, as they convey important safety information about hazards that
may be potentially present in and around the heat pump pool heater.
CAUTI N: Elevated water temperature can be
hazardous. he U.S. Consumer Product Safety
Commission has these guidelines:
1. Spa water temperatures should never exceed
104°F (40°C). A temperature of 100°F (38°C) is
considered safe for a healthy adult. Special cau-
tion is suggested for young children.
2. Drinking of alcoholic beverages before or during
spa or hot tub use can cause drowsiness which
could lead to unconsciousness and subsequently
result in drowning.
3. Pregnant Women Beware! Soaking in water over
102°F (39°C) can cause fetal damage during the
first three months of pregnancy resulting in the
birth of a brain-damaged or deformed child.
Pregnant women should stick to the 100°F (38°C)
maximum rule.
4. Before entering the spa or hot tub, users should
check the water temperature with an accurate
thermometer; spa or hot tub thermostats may err
in regulating water temperatures by as much as
4°F (2.2°C).
5. Persons with a medical history of heart disease,
circulatory problems, diabetes, or blood pressure
problems should obtain a physician's advice
before using pools or hot tubs.
6. Persons taking medications which induce drowsi-
ness, such as tranquilizers, antihistamines, or
anticoagulants, should not use spas or hot tubs.
5
WARNING: These heat pump pool heaters are
charged with R-410A refrigerant. Ensure that all
service work is done with gauges and equipment
suitable for R-410A.

Introduction
This manual contains important information on the
use, maintenance and troubleshooting of your new
heat pump pool heater. This unit must be properly
installed, maintained and operated for optimal per-
formance.
This heat pump pool heater is an extremely efficient,
economical machine designed specifically for swim-
ming pool heating. It is similar in design and operation
to a typical residential air conditioning system. The unit
employs a hermetic motor/compressor operating in a
refrigeration cycle to extract heat from ambient air and
deliver it to the circulating pool water.
As with all heat pump pool heaters, compared to other
types of heaters such as gas or oil-fired, this heat
pump pool heater has lower heating capacity on a
BTUH/hr basis. As a result, it will be required to oper-
ate longer to accomplish the desired results. It may, at
certain times, operate as much as 24 hours per day.
However, this should not be of concern to the owner,
because the unit is designed to operate continuously.
Even though it may operate continuously for many
hours, it will still heat the pool with greater economy
than other types of fossil fuel heaters.
Place a cover or blanket over the pool at night and
other non-use periods. This will keep evaporation, the
cause of main heat loss, to a minimum, and will great-
ly reduce pool heating costs. uring warmer weather,
the cover may be required only at night.
Installation Considerations
Situate the heat pump pool heater carefully to mini-
mize installation costs while providing maximum
efficiency of operation, and to allow adequate service
access, as follows:
• For unrestricted air intake and service access,
position each side of the unit at least 1 ft (30 cm)
from walls, pipes and other obstructions.
• Recirculation of cold discharge air back into the
evaporator coil will greatly reduce the unit’s heat-
ing capacity and efficiency.
• This unit features an ‘up-flow’ discharge for quiet
operation. Air is pulled up through the evaporator
coil and discharged through the top grill. Allow at
least 5 ft (1.5 m) clearance above the unit for unre-
stricted air discharge. DO NOT install the unit
under a porch or deck. Refer to Fig. 1.
• To minimize water piping, locate the unit as close
as possible to the existing pool pump and filter.
WARNING: This pool/spa heat pump pool heater is
an electromechanical machine that incorporates a
pressurized refrigerant gas in a sealed system.
ONLY trained and qualified service personnel are
authorized to install or service this equipment.
Without proper training and knowledge of such
equipment, any attempt to install or service the unit
could result in serious injury or even death.
WARNING: Do not install the unit within 3 ft of
fossil fuel burning heaters. Air inta e along the
sides of this heat pump pool heater could disturb
the combustion process of the unit, and could
cause damage or personal injury.
• Mount the unit on a level, sturdy base, preferably
a concrete slab or blocks. The size of the base
should be at least 3 ft by 3 ft.
• You must install the 4 blac rubber sound iso-
lation pads (each 2 inches square) that ship with
the unit. The pads are shipped in a bag with the
unions, gas ets and the I&O manual. Install pads
under the 4 corners of the unit to reduce vibra-
tion and sound transmission to the base.
CAUTI N: The unit’s supporting base must be high
enough to keep it completely free of standing water
at all times.
WARNING: This unit is designed for outdoor instal-
lation; DO NOT install it in an enclosed area such as
a shed or garage.
6

7
GAS
HEATER
AIR
FLOW
IN
AIR
FLOW
IN
AIR FLOW OUT
3 FT
MIN
12”
MIN
60”
MIN
Fig. 1: Installation Clearances
• Irrigation water should be directed away from the
heat pump pool heater-water spray can damage
the heat pump pool heater.
• Rain water run offs- the heat pump pool heater
can withstand normal rain. Install rain gutters to
prevent direct steams of rain water to the heat
pump pool heater.
• It is important to keep the area next to the heat
pump pool heater clear of shrubs, bushes and
chemicals containers. They could prevent air from
circulating fully through the heat pump pool heater,
and will affect the operation of the heat pump pool
heater or damage the heat pump pool heater.
• When installed in areas where freezing tempera-
tures can be encountered, drain the water circuit
to prevent possible freeze-up damage.
• For high wind installation requirements, refer to
the diagram on page 8.
Electrical Connections
Refer to the unit rating plate below the control panel for
precise power requirements for your unit, and for
ampacity and over-current protection requirements.
All wiring must be in accordance with the National
Electrical Code, NFPA No. 70, latest edition, and all
applicable state and local codes. Wiring diagrams are
located on pages 32 through 33.
• Locate the equipment disconnect means within 3
feet of the heater’s electrical enclosure, or as
close to the heater as possible. Always satisfy
applicable codes and standards.
• In sizing power wiring, be especially aware of up-
sizing requirements necessary due to wiring
distances. Always satisfy applicable codes and
standards.
• Electrical installation should be done by a licensed
electrician only.
This unit is pre-wired to work with external control sys-
tems, heat-on-demand options and other external time
clock overrides. Refer to the external control system’s
instructions, and page 19 of this manual, for installa-
tion information.
N TE: Refer to the National Electrical Code, Article
680, for general requirements for swimming pools
and equipment, and to Article 440 for special consid-
erations necessary for circuits supplying hermetic
refrigeration motor/compressors.

8
Fig. 2: Hurricane Tie Down Instructions

Water Connections
1. Connect the heat pump pool heater in the return
water line between the filter and the pool/spa. See
the lumbing Diagrams beginning on page 28.
2. Connect the filter outlet to the fitting marked
WATER IN at the bottom front of the unit.
3. Connect the fitting marked WATER OUT to the
return piping to the pool/spa. Unit inlet/outlet con-
nection fittings are 2-inch PVC unions.
Water connections from the unit to the main return
line can be PVC pipe or flexible pipe approved for
the purpose and, in either case, should be at least
equal in size to the main pool/spa circulation pip-
ing.
4. In cold weather (freeze zone) areas, shutoff valves
(ball or gate type) must be installed at the unit inlet
and outlet to facilitate service and cold weather
drain-down.
5. Operate the pump and check the system for leaks.
6. rain plugs are located on each union fitting as
shown in Fig. 3 for draining the system during win-
terizing.
Pressure Drop
For system pressure drop information, refer to Table B
below.
CAUTI N: The heat pump pool heater inlet and
outlet connections are NOT interchangeable. They
must be connected as instructed below.
Fig. 3: Water Connections
WATER IN
WATER OUT
Table B: ressure Drop Across Heat ump ool Heater
Model No. VAC in - Phase - Hz Minimum Circuit
Ampacity (A)
Breaker Size (A)
MIN MAX
9350HC 208/230 - 1 - 60 42.0 50 60
9353HC 208/230 - 3 - 60 34.0 40 50
Table A: Typical System Electrical ower Requirements
Note: Multiply the pressure drop in psi by 2.3067 to yield the pres-
sure drop in Ft. H2O Head (T H).
9
Flow
(gpm)
Pressure Drop
9350HC/
9353HC
30 9
40 9
50 10
60 11
70 12
80 13
N TE: While it is possible to mount the upper union
with the drain plug vertically, Raypak has determined
that installing both unions with the drain plugs facing
down as shown in Fig. 3 provides for the best drain-
ing of the system.
CAUTI N: When the drain plugs are removed for
draining the system, ensure that they are stored in a
safe place for re-installation when needed to restart
the system.

HPPH Control Display
The HPPH display is viewable from outside of the
heater. All operation and settings of the HPPH control
are accomplished through the use of the 3 buttons of
the user interface. These buttons are labeled as fol-
lows:
• MENU/SET – Scroll through available menus
and set changed values (MENU)
• U – Increase values in the Adjust menu
• DOWN – Decrease values in the Adjust menu
The display uses a 2-line, 16-character backlit Liquid
Crystal isplay (LC ) as the method for supplying
information. The backlight is normally off. The back-
light is on for 15 minutes after Power-Up and for 15
minutes after any button press. Use the LC to setup
and monitor the operation of your heater.
If the membrane switch remains inactive for 180 sec-
onds (3 minutes), the screen will revert to the current
view.
On HEAT/COOL models, the options available by
pressing the MENU/SET (MENU) button are POOL
HEAT, POOL COOL, POOL AUTO, SPA, TIME SPA
and OFF. The cooling setpoint can be adjusted in the
range of 50F to the Cooling eadband value below the
Heating setpoint. This allows use in Plunge Pools.
Adjust the cooling setpoint accordingly.
The control board is equipped with a red status LE
on the back of the board which flashes at a “heartbeat”
of 2Hz while operating normally. The control board is
also equipped with a green LE (next to the commu-
nications jack) on the back of the board which will
flicker to indicate active communications when con-
nected to another system.
Upon initial application of power, the HPPH control
briefly sets all segments on the LC at power-up. On
a normal power-up, the control displays the current
software revision and the model type configuration
(HEAT ONLY, POWER EFROST or HEAT/COOL) on
the LC for 2 seconds and then resumes the user
selected mode it was in before power was interrupted.
The configuration for these units should be
HEAT/COOL.
Setpoints are read from non-volatile memory. If the
self diagnostic check indicates corrupted values,
“EEPROM Fault” is displayed on the LC and opera-
tion is prohibited until setpoints are manually set.
If unit type has not been set (like during the replace-
ment of the HPPH control), the control prompts the
user to set the model type (HEAT ONLY, POWER
EFROST, or HEAT/COOL) before any device opera-
tion is enabled. Installation in these models requires a
model type of HEAT/COOL to be selected.
Upon initial installation, there are several items that
must be defined and programmed depending on the
configuration and accessories intended to be con-
trolled by the HPPH control. These include: (1) 3-way
valve control (Yes or No), (2) Pump control (Yes or No
and then what type of control – 4-speed control or vari-
able speed control), and (3) Auxiliary control (Yes or
No and then what type – External Heat, Auxiliary
Output or Remote Output).
Once these choices are made, then additional infor-
mation relating to the establishing of pump periods,
pump speeds during each period and Return/Suction
Valve positions during each period must be deter-
mined and set in the control.
The options for the control can be very simple or very
detailed, depending upon each installation desires.
Once programming is completed, the control is ready
for operation.
WARNING: Install a check valve and/or a Hartford
loop AFTER the heat pump pool heater and
BEFORE any chlorinating devices. Install any auto-
matic chemical feeders AFTER the heat pump pool
heater. Improper installation of any type of auto-
matic chemical feeders can result in serious
damage to, or premature failure of, the heat
pump pool heater and will void the heat pump
pool heater warranty.
Fig. 4: H H Control Display
10