Aidcall Touchsafe Pro Operation manual

Doc No. FM5626 issue A Page 1
Touchsafe ® Pro
Wireless Nursecall System
_________________________________________________________________________________________________
Robustel GSM Modem
Installation & User Guide
Aidcall operates a policy of continual product improvement and
reserves the right to modify the specification of its products.
If any variation to the details in this document are suspected please
contact Aidcall’s Technical Support.
Aidcall, a business unit of Legrand Electric Ltd
Cowley Road, Blyth Riverside Business Park, Blyth, Northumberland, NE24 5TF.
T: [phone] www.aidcall.co.uk
________________________________________________________________

Doc No. FM5626 issue A Page 2
CONTENTS
Section
Topic
Page
1
Product Overview
3
2
Important Safety Instructions
4
3
Regulatory Information
5
4
Maintenance & Care
5
5
GSM Modem Parts
6
6
GSM Modem Installation
7
7
Inserting/Removing the SIM Card
9
8
Touchsafe Pro Panel Setup
10
9
PC Software Installation
12
10
Running the PC Software
14
11
Request General Information
15
12
Request Log List
16
13
Request ATX List
17
14
Request Night Mode Settings
19
15
Request Telecare List
19
16
Request Common Call List
20
17
Request Map, Screen & Wav Lists
20
18
Request Paging Information
21
19
Request Staff ID List
21
20
Request Panel Information
22
21
Request Zone Information
22
22
Specification
23
TS

Doc No. FM5626 issue A Page 3
1. PRODUCT OVERVIEW
The GSM Modem allows an Aidcall Customer Service Engineer to connect to a Touchsafe Pro Nursecall
panel from a remote PC to perform on line diagnostics.
The GSM Modem will normally be connected to the Master Panel as this will have a copy of all the data
used to run the system and a full set of system logs. Please note the Modem only allows the site data to be
viewed remotely, no changes can be made to the panel setup via the Modem connection.
TYPICAL SETUP
Remote Site Aidcall Customer Services
In order to successfully run a session with a remote panel, the remote panel must be configured to allow a
connection to a fixed IP address. This will normally be the address of an ADSL router and the address will be
supplied by the Internet Service Provider. The panel connects to the fixed IP address which should then
have been set up to forward the information through to the required PC.
A modem connection can only be established by ringing the panel from a recognized mobile phone number
previously setup in the panel configuration, alternatively the site Manager will have to press the Connect
button on the panel when requested by the Customer Services Engineer.
The connection is made on Port 8080 and therefore data arriving on this port should be allowed
through the Firewall for the required address.
The GSM Modem is compatible with Touchsafe Pro Panel V2.00a software onwards.
To check the Panel software version press and hold the “Supply: OK” button in the bottom
right hand corner of the Main Screen for 6 seconds then release.
Internet
GSM Modem
Router
(Fixed IP Address)
PC or Laptop
192.168.168.228
Mobile
Phone
Master Panel

Doc No. FM5626 issue A Page 4
2. IMPORTANT SAFETY INSTRUCTIONS
Read and understand these instructions before use. Keep these instructions for future reference.
Take care when working on step ladders during installation or service.
Do not disassemble this product when connected to a power source.
No user serviceable parts inside. Refer all servicing to qualified service personnel.
Only use the manufacturer’s Power Supply (Model No. GT-41062-1812) supplied with the Modem.
This product should be located at least 2 metres away from other electronic equipment. Failure to
provide this separation may result in reduced radio range.
Do not locate this product above a radiator or other heat source.
Do not expose to direct sunlight.
Do not submerge in water and do not use in damp or humid conditions.
Do not expose this product to dripping or splashing water.
Liquids can cause a failure and/or a fire hazard.
Clean with a hard-surface disinfectant wipe or a damp cloth and a non-abrasive cleaning product.
Polish with a dry duster. DO NOT use a wet cloth.
Avoid using harsh, abrasive or corrosive cleaning agents or detergents (e.g. scouring powders, bleaches,
polishes, etc.) when cleaning this product.
At the end of its life this product should be disposed of and recycled in accordance with the
environmental regulations. See the Regulatory Information in section 3 below.
ONTENTS

Doc No. FM5626 issue A Page 5
3. REGULATORY INFORMATION
We declare this product complies with the relevant UK legislation on condition that it is used in the
manner intended, and in accordance with the current installation standards and/or the manufacturer's
recommendations.
A copy of the full UKCA Declaration of Conformity is available on request from Robustel.
We declare this product complies with the relevant European legislation on condition that it is used in
the manner intended, and in accordance with the current installation standards and/or the
manufacturer's recommendations.
A copy of the full CE Declaration of Conformity is available from Robustel.
This symbol on the product indicates it is classed as Electrical or Electronic Equipment and should not be
disposed of with other commercial waste at the end of its working life.
The Waste of Electrical and Electronic Equipment (WEEE) Directive (2012/19/EU) has been put in place
to recycle products using the best available recovery and recycling techniques to minimise impact on the
environment, treat hazardous substances and avoid increasing landfill.
For product disposal please contact your supplier and check the terms and conditions of the purchase
contract and ensure this product is not mixed with other commercial waste for disposal.
NTENTS
4. MAINTENANCE & CARE
For peace of mind and to ensure your system is maintained to the highest standard Aidcall recommend an
annual maintenance contract. This will provide vital assistance in times of need from a nationwide team of
trained Service Engineers who specialise in wireless Nursecall systems.
A preventative maintenance visit (PMV) is also available from Aidcall, this covers the replacement of all
batteries, a full system test, software updates (where applicable) and a Service Certificate.
For more information on Maintenance Contract Packages and PMV’s please contact our customer services
team on 01670 357431 or visit our website; www.aidcall.co.uk/healthcare/support/maintenance
ANNUAL MAINTENANCE
The GSM Modem does not require any regular maintenance. If the Modem shows signs of external damage
it should be replaced immediately by a Service Engineer. Products needing repair can be returned via the
website; www.aidcall.co.uk/healthcare/support/repair

Doc No. FM5626 issue A Page 6
5. GSM MODEM PARTS
The GSM Modem parts are identified below;
Aidcall Part No. ZNC520
IMPORTANT: the GSM Modem does not contain a standby battery so remote diagnostics
cannot be performed during a mains failure.
Power Supply & Adapters
Antenna
Modem
Data Cable (5m)
PSU Connector
Wall Mounting Bracket

Doc No. FM5626 issue A Page 7
6. GSM MODEM INSTALLATION
The GSM Modem requires connection to the mains supply via a local un-switched 13A mains socket and a
hardwired data connection to the Touchsafe Pro Master Panel.
The Modem is suitable for indoor locations only –NEVER fit externally.
IMPORTANT: AVOID LOCATING THE MODEM…
WITHIN 2 METRES OF
OTHER ELECTRONIC
EQUIPMENT
DIRECTLY ABOVE A
HEATER
IN DIRECT SUNLIGHT
NEAR TO SPLASHING
WATER
For more details refer to the Modem manufacturers user guide which can be downloaded from:
Documentation, User Guides, Product Documents | Robustel
IMPORTANT: construction materials such as foil backed plasterboard, reinforced
concrete or stone walls may reduce signal strength and effect performance.
Touchsafe Pro Master Panel
Un-switched 13A
Mains Socket
Plug Top PSU
1m Lead
5m Lead
GSM Modem
(Data)
(Power)

Doc No. FM5626 issue A Page 8
MODEM
PSU
1 2 3 4 5
robustel
POWER STATUS
6. GSM MODEM INSTALLATION
Use the 3 x pan head self-tapping Phillips screws supplied to fix the wall mounting bracket to the rear face
of the modem. Then use drywall screws to mount the Modem on the wall.
PSU CONNECTION
The modem is reverse polarity protected, but always refers to the drawing below to connect the power
adapter through the 2-way screw terminal correctly.
Connect the cable marked red to the V+ terminal and connect the yellow one to the V- terminal.
Plug the power adapter into the Mains supply.
DATA CONNECTION
Plug shrouded 9 pin “D” plug end of the Data Cable into the Modem and finger-tighten the jack screws.
Route the Data Cable to the Touchsafe Pro Master Panel and plug the un-shrouded 9 pin “D” plug into
COM1 (as shown below). The 5m Data Cable can be cut-down in length but DO NOT extend any longer.
Connect Data Cable
to CON15 on the Main
PCB located inside the
Touchsafe Pro Master
Panel
Ensure the Ferrite is
inside the Touchsafe
Pro Panel and not in
contact with the PCB
Plug PSU
into the Mains
Supply and the
Modem V+ V-
Socket
Connect Data Lead to
the Modem Serial Port

Doc No. FM5626 issue A Page 9
7. INSERTING/REMOVING THE SIM CARD
Insert the SIM Card (Aidcall Part No. W01825) into the Modem SIM socket as shown below...
INSERT SIM CARD
1. Make sure the Modem power supply is disconnected.
2. To insert SIM card, press the card with finger until you hear a click.
REMOVE SIM CARD
1. Make sure the Modem power supply is disconnected.
2. To remove SIM card, press the card with finger until it pops out, and then take out the card.
NOTES
1. Do not touch the metal card surface.
2. Do not bend or scratch the card.
3. Keep the card away from electricity and magnetism.
4. Make sure the Modem is off before inserting or removing the card.
Top Face of the Modem

Doc No. FM5626 issue A Page 10
8. TOUCHSAFE PRO PANEL SETUP
Go to the Touchsafe Pro Master Panel (ID 1), Logon as an Engineer or Manager and select the GSM Modem
option…
Accept Call From: If the telephone number of the engineer is entered into this test box and an engineer
makes a mobile call to the panel, the number will be compared to the incoming call and if there is a match,
the panel will initiate an IP connection to the Remote IP Address.
Remote IP Address: This is the number of the Router connected to the internet in the initiators building.
By default this is set to 82.69.230.11. If required, this can be changed to an IP address chosen by the
Engineer. If the IP address has been changed and Aidcall are required to connect, then the user should
select the “Connect To Aidcall”checkbox. This will override the IP address shown in the box above it.
In the event that a different entry is required, it is possible to add a file to the “Site”directory on the SD
card called “AidcallIP.txt”. This file can be set to the required IP address e.g. 10.23.10.45.
If this is done, checking the “Connect To Aidcall”checkbox will result in an IP connection being made to the
address contained within the file.
SIM Number: This is the number supplied with the SIM card that is inside the GSM Modem and must be
entered manually from the documentation supplied with the SIM. This is the number that the Engineer will
call to initiate a connection.
APN Details: The unit should be supplied with a CSL Dual Comm SIM. If this is not the case, the APN details
of the SIM should be entered in the ”APN Details”box. The information above the APN Details box
indicates the signal strength of the GSM Modem coverage with respect to the GSM network.
Sessions: This will normally be set to 1 when a connection is in progress. Failure to close a connection in a
controlled manner may result in this value being incremented each time a connection is made and not
closed down in a controlled manner. If this number reaches 32 the unit will not connect until the modem
has been powered down and back up or the Reset button has been pressed.
If the Modem is detected by the panel, the CONNECT button will be enabled and the Signal Strength will
show a valid value. As an alternative to an Engineer dialling into the panel, the CONNECT button can be
pressed and that will start a connection.
Figure 1
The configuration screen is shown here.
See below for details on setup.
Note: this only needs to be set on the
Master Panel (ID 1) to which the Modem
is connected.
Press the Save button then Close to exit.

Doc No. FM5626 issue A Page 11
8. TOUCHSAFE PRO PANEL SETUP
Text Error To Caller: If the panel cannot make a connection to the remote IP address, an SMS can be sent to
the mobile number entered in the “Accept Call From”field.
This will indicate the IP address that it is attempting to connect to, the signal strength and the stage of the
connection at which the failure occurred, e.g.
Signal Strength: The signal strength level can be interrogated by pressing the SIGNAL STRENGTH button.
The GSM modem should be positioned to ensure that it has the strongest mobile signal strength.
A test call should be made to ensure that the system is fully functional.
Clear List: Text can be cleared from the list box by pressing the CLEAR LIST button. The screen image in
Figure 1 above shows the message presented when no modem is connected. The other information shows
the state of the connection during the call sequence such as Errors and connection states.
Save: The settings can be saved to a file so that they are available the next time the GSM is used by
pressing the SAVE button.
Disconnect In: This shows a countdown period. If no communication is received during a connection from
the remote user for approx 2 minutes, the panel will start to disconnect from the remote PC.
Every time a new command is received from the remote user, the timer is refreshed.
In the event that the Manager of the site wants to close the GSM connection then the RESET MODEM
button should be pressed to perform a controlled shutdown. The connection is closed once the message
COMPLETE is shown below the CONNECT button.

Doc No. FM5626 issue A Page 12
9. PC SOFTWARE INSTALLATION
The Windows software installer will consist of 2 files; Setup.exe and TSP GSM Modem.msi
Double Click on the Setup.exe file and follow the install process…
Click Next…
This will install the application into the Program Files directory as shown above.
The example here shows that it will be installed for all users. Click Next…

Doc No. FM5626 issue A Page 13
9. PC SOFTWARE INSTALLATION
You may be prompted to allow the install of the application…
Click Yes. The installer will run and upon completion the following message will be displayed;
Click Close.
A shortcut will have been created on the desktop of your PC.
The shortcut is called “TSP GSM Modem”
9.
. PC SOFTWARE INSTALLATION

Doc No. FM5626 issue A Page 14
10. RUNNING THE PC SOFTWARE
Double Click on the shortcut to run the software, the following application will appear…
Note: the remote Touchsafe Pro panel must be configured to allow the connection and the connection
process must be started by either pressing the “Connect”button at the remote panel or by dialling into the
panel from a mobile phone.
Each of the tabbed pages can be used to collect the required data from the remote panel.
Once the panel has connected, its connection status is shown in the lower left of the application and a
timer will decrement to show the remaining connection time. If no further request to the panel is made,
the timer in the panel will count to zero and begin disconnection from the PC application. If further
requests to the panel are made before the disconnect timeout has lapsed, the timer is refreshed. The
timeout is set to 2 minutes. Once the PC application detects that there is less than 30 seconds of
connection time left, the “Remote Disconnect Timer”will flash between Red and Black text as a warning.
If at any time the Close button is pressed, the remote panel will detect that the IP link between the
two has been broken and will begin the disconnection phase with the GSM modem.

Doc No. FM5626 issue A Page 15
11. REQUEST GENERAL INFORMATION
Press the “Request General Information” button to display information relating to the general settings of
the panel such as Date, Time, Network ID, Preamble and software versions of the panel;
Note: this information can be saved at any time for future reference. By default the data will be saved to
C:\Temp\Site Name. The user should edit the bottom right hand corner text box if a specific site name is
required. If the directories do not exist, the application will attempt to create them.

Doc No. FM5626 issue A Page 16
12. REQUEST LOG LIST
Press the “Request Log List” button to display a list of the available log files. The data may take a while to
arrive if it is a large file and the “Please Wait Collecting Data…” message will be shown.
Individual files can then be selected from the drop down box and that file can be requested by pressing the
“Request Log File”button.
Once the data collection is complete it will be displayed in the list box;
9.
L

Doc No. FM5626 issue A Page 17
13. REQUEST ATX LIST
OG FILES
Press the “Request ATX List” button to display a list of all ATX’s on the site.
An individual ATX file can then be selected from the drop down box and that file can be requested by
pressing the “Request ATX” button. Typical data for an ATX is shown below;
If there is a requirement to add a Call Point to a site, an existing unit can be cloned.
Note: cloning a unit can only be performed within the same Zone. If a unit were allowed to be cloned in an
unknown zone, radio coverage may be compromised and is therefore not allowed.
Once the device has been requested, the “Clone”button can be pressed and a device can be cloned.
The clone screen below shows the panels that the device is set to be shown on. The Name, House Code and
ID can be changed to suit requirements.

Doc No. FM5626 issue A Page 18
13. REQUEST ATX LIST
Once the required parameters have been entered, they can be transmitted to the panel. A confirmation
prompt will be displayed;
If the data is sent to the main panel, it will be distributed to the other panels on the system.
This means that once this new Call Point has arrived on site it can be activated on the system.
Note: cloning of the Follow Me Lights is not allowed; this kind of configuration would be performed by an
Engineer during a maintenance visit. Addition of Call Points etc. that are not covered in the existing zones
should also be added to the system by an Engineer during a site visit.

Doc No. FM5626 issue A Page 19
14. REQUEST NIGHT MODE SETTINGS
Press the “Request Night Mode” button to display all Night Mode settings on the site;
15. REQUEST TELECARE LIST
Press the “Request Telecare List” button to display a list of all Telecare devices on the site.
An individual Telecare file can then be selected from the drop down box and that file can be requested by
pressing the “Request Telecare Device” button. The image below shows the screen once the data for a
Telecare device has been received.

Doc No. FM5626 issue A Page 20
16. REQUEST COMMON CALL LIST
Press the “Request Common Call List” button to display a list of Common Calls setup on the site.
An individual Common Call file can then be selected from the drop down box and that file can be requested
by pressing the “Request Common Call File” button. Typical data for a Common Call event shown below;
17. REQUEST MAP, SCREEN & WAV LISTS
Press the “Request Map List” button to display a list of Map Files.
Press the “Request Screen List” button to display a list of Screen Files.
Press the “Request Wav List” button to display a list of Wav Files.
Individual File Names can then be selected from the drop down box.