NETGEAR CM500V User manual

Quick Start
Voice Cable Modem
Model CM500V
Package contents
BEFORE RETURNING THIS PRODUCT TO THE STORE
FOR ANY REASON, call NETGEAR Technical Support at
1-866-534-9377 or visit
https://kb.netgear.com/000061156/How-can-I-troubleshoot-my-cable-modem.
Cable modem LEDs
LED Description
Power • Solid green. The cable modem is receiving power and is functioning
normally.
• Off. The cable modem is not receiving power.
• Solid red. The cable modem is too warm and might overheat.
Downstream • Solid amber. One downstream channel is locked.
• Solid green. Two or more downstream channels are locked.
• Blinking green. The cable modem is scanning for a downstream channel.
• Off. No downstream channel is locked.
Upstream • Solid amber. One upstream channel is locked.
• Solid green. Two or more upstream channels are locked.
• Blinking green. The cable modem is scanning for an upstream channel.
• Off. No upstream channel is locked.
Online • Solid green. The cable modem is online.
• Blinking green. The cable modem is synchronizing with the cable provider’s
cable modem termination system (CMTS).
• Off. The cable modem is ofine.
Ethernet • Solid. A powered-on device is connected to this port.
• Blinking. The port is sending or receiving trafc.
• Off. No device is connected to this port.
Tel 1 and
Tel 2
• Solid green. The Tel 1 or Tel 2 port is online.
• Blinking green. The Tel 1 or Tel 2 port is processing a call or the phone is
off-hook.
• Off. The Tel 1 or Tel 2 port is not in use.
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any
non-NETGEAR trademarks are used for reference purposes only.
Visit netgear.com/support to get your questions answered and access the latest
downloads.
You can also check out our NETGEAR Community for helpful advice at
community.netgear.com.
Customer-owned cable devices might not be compatible with certain cable
networks. Check with your cable Internet provider to conrm that this NETGEAR
cable device is allowed on your cable network.
If you are experiencing trouble installing your cable modem, contact NETGEAR at
1-866-874-8924.
Support and Community
Regulatory and Legal
For regulatory compliance information including the EU Declaration of Conformity, visit
https://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy.
By using this device, you are agreeing to NETGEAR’s Terms and Conditions at
https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the device to your
place of purchase within your return period.
Cable
modem
Ethernet
cable
Power
adapter
Phone
cable

1. Turn off and disconnect existing modems and routers.
If you are replacing a modem that is currently connected in your home,
unplug the modem and plug the new cable modem into the same outlet.
2. Connect a coaxial cable.
Use a coaxial cable to connect the cable port on the
cable modem to a cable wall outlet. Make sure that
the cable is tightly connected. We recommend that
you connect your cable modem directly to a cable
wall outlet.
If you must share the connection, use a 3.5dB
(1 to 2) splitter.
3. If you have Xnity Voice, connect your phone to the Tel 1 port on the
cable modem with the phone cable.
If you subscribed to two phone lines, connect the other phone to the Tel 2
port.
Note: The Tel 2 port only works with a two-phone-line subscription.
4. Connect the power adapter.
5. Connect the power adapter to the
cable modem and plug the power adapter
into a power outlet.
The cable modem might reset multiple times
when it is powered on.
When the startup is complete, the Power LED
lights green. If the Power LED doesn’t light,
press the Power On/Off button.
Optional
phone
Coaxial
cable
Start here
6. Wait for the Online LED to light solid green.
This process might take up to 10 minutes. When the cable modem comes
online, the Online LED stops blinking and lights solid green for at least a
minute.
After 10 minutes, if the Online LED doesn’t light solid, make sure that the
cable outlet is working, or call your Internet service provider (ISP) to make
sure you have service.
Note: When the Online LED lights solid, your cable modem is not connected
to the Internet yet. You must connect a router or computer to your cable
modem, and then activate your cable modem with your cable Internet
provider.
7. Use an Ethernet cable to connect the Ethernet port on your cable modem to
either a router or a computer. (The computer must have an Ethernet port.)
• Router. Connect the Ethernet cable to the WAN or Internet port on the
router, power on the router, and then connect your computer to the
router using WiFi or Ethernet.
• Computer. Connect the cable to the Ethernet port on the computer.
NETGEAR, Inc.
350 East Plumeria Drive
San Jose, CA 95134, USA
NETGEAR INTERNATIONAL LTD
Floor 1, Building 3
University Technology Centre
Curraheen Road, Cork,
T12EF21, Ireland
July 2020
8. Collect this information about your Internet service and the cable modem:
• Your Xnity account number and the personal information associated with
your Xnity account (you need one of the following):
- Mobile phone number
- Xnity user name and password
• The following information from the cable modem label:
- Model number, which is CM500V
- Serial number
- MAC address
- MTA MAC address
9. Activate your Internet service:
a. Close all web browsers.
b. Launch a web browser.
You are redirected to the Xnity self-activation page. If you are not
redirected to the Xnity self-activation page, visit xnity.com/activate.
c. Provide your Xnity credentials and complete the self-activation process.
This process might take up to 10 minutes, during which the cable modem
reboots twice.
If you’re unable to activate your Xnity Internet service using the self-activation
page, call Xnity customer service at 1-800-XFINITY (1-800-934-6489).
Note to CATV system installer: This reminder is provided to call the CATV systems installer’s attention
to Section 820-93 of the National Electrical Code, which provides guidelines for proper grounding
and, in particular, species that coaxial cable shield shall be connected to the grounding system of the
building as close to the point of cable entry as practical.