Airvana CDMA Femtocell User manual

CDMA Femtocell User Guide

Copyright 2013 Airvana, LLC. All rights reserved.
Airvana is a registered trademark of Airvana, LLC. (“Airvana”). All other trademarks are trademarks of
their respective owners.
This document contains information that is the property of Airvana. This document may not be copied,
reproduced, reduced to any electronic medium or machine readable form, or otherwise duplicated, and
the information herein may not be used, disseminated or otherwise disclosed, except with the prior
written consent of Airvana.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL
ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE
PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST
TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT
ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND
ARE INCORPORATED HEREIN BY REFERENCE. IF YOU ARE UNABLE TO LOCATE THE
SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR AIRVANA SALES
REPRESENTATIVE FOR A COPY.
CDMA Femtocell User Guide (910750) Rev. 02.06, March, 2013 - DRAFT

— iii —
Contents
Introduction ...................................................................1
Check What’s in the Box ...............................................2
Setup at a Glance .........................................................3
Setting up Your Femtocell .............................................4
Setting up Optional Components..................................7
Configuring Your Femtocell’s Built-in Router.................9
How Your Femtocell Works .........................................10
Your Broadband Connection Speed............................12
Maintenance ...............................................................13
Troubleshooting Installation Problems ........................14
Using LEDs.................................................................16
FAQs ...........................................................................21
Adding Your ISP User Name and Password ...............23
General Precautions ...................................................26
Warning of 911 Limitations .........................................27
FCC Information .........................................................28

— iv —

— 1 —
Introduction
This guide introduces you to your CDMA femtocell device and all its features. Throughout this
guide, you’ll find tips and techniques to get you started and to help you make the most of your
new femtocell and service. This guide also provides troubleshooting information to isolate
common issues with your femtocell installation.
TIP
The Table of Contents can help you quickly locate specific information.
Because of updates in software, this printed guide may not be the most current version for your
femtocell. See your service provider’s website to access the most recent version of the User
Guide.
WARNING
It is important to read the safety information on page 23 and page 27 to learn
about how to safely use your femtocell. Failure to read and follow the safety
information in this user guide may result in serious bodily injury, death, or
property damage.

— 2 —
Check What’s in the Box
Make sure that the following items are in the box:
Femtocell
Power supply
Quick Start Guide
User Guide
Yellow Ethernet
cable
External GPS
antenna cable

— 3 —
Setup at a Glance
TIP
See the Quick Start Guide for the basics on setup and getting your femtocell up and running.
External GPS Antenna
(if needed) Home
Router
Broadband Device
To
Internet
PC
PC
Power Supply
Femtocell

— 4 —
Setting up Your Femtocell
Femtocell
Home
Router
1Disconnect the power from all devices on
your network.
NOTE: This includes your cable or DSL
modem and home router.
2Place your device close to a window and
in a central location. For best results,
place the device in an elevated location,
such as the top of a bookshelf or tall
cabinet.
NOTE: In large homes, the external GPS
antenna can be used to allow the
femtocell to be placed in a more central
location. This allows the femtocell to
provide even coverage throughout the
home. See “Your Broadband Connection
Speed” on page 12 for more information.
3Connect one end of the yellow Ethernet
cable to the LAN port on your home
router.
NOTE: If your modem includes a home
router, plug the femtocell into an available
port on the modem.

— 5 —
4Connect the other end of the Ethernet
cable to your femtocell’s yellow WAN port.
5Turn on your cable or DSL modem, and
home router.
NOTE: Wait a couple of minutes for the
cable or DSL modem to fully initialize
before continuing.
6Plug the power supply connector into the
black port on your femtocell.
7Plug the other end into an available
electrical outlet.
Femtocell
Femtocell

— 6 —
When is Your Femtocell Ready
for Use?
After installing and turning on your femtocell for the
first time, take notice of an automated setup
sequence. During this time, the device’s green
LEDs will be solid for a few seconds, and then all
LEDs, except the Broadband LED, will turn off until
the software loads. This process may take up to 2
hours if your GPS antenna is not near a window to
receive sufficient GPS signals from the sky.
When the Broadband, GPS, Network, and Mobile
LEDs are solid green, your femtocell is ready for
use.
For complete descriptions of LED states and a
quick reference to LED status indicators, see
“Using LEDs” (page 16).
TIP
You will hear three short beeps when
placing or answering calls on your wireless
phone if you are within range of the
femtocell.

— 7 —
Setting up Optional Components
PC or LAN Router Setup
Connect any devices that you have, such as a PC , to your femtocell’s blue LAN ports.
Femtocell
PC
PC

— 8 —
External GPS Antenna Setup
If the GPS LED does not turn solid green after 30 minutes, connect the external GPS antenna
to your femtocell.
Place the external GPS antenna horizontally on a window sill. The antenna works best in an
open area, with a clear view of the sky, where it can easily pick up signals.
Do not place the GPS antenna:
• Outdoors; it is not weatherproof.
• Behind large, heavy objects; doing so could affect the signal.

— 9 —
Configuring Your Femtocell’s Built-in Router
Usually, you can plug your femtocell into your broadband connection device, such as a cable
modem, DSL modem or FiOS (a high-speed, fiber optic broadband Internet service), without
performing any additional steps. However, you may need to configure the built-in router to work
with your ISP modem or connection device. The following table lists typical ISP setups and
actions to take so that the built-in router works with your existing ISP setup.
Broadband
connection device
LED display pattern Symptom Action to take
Cable modem Broadband and
Mobile solid green
Not applicable (working
properly)
Not applicable
DSL modem Broadband LED
blinking red
Cannot access Internet See “Adding Your ISP
User Name and
Password” (page 23)
DSL modem with
router Broadband LED
blinking red
Mobile LED blinking
red
Cannot access Internet
Cannot make a mobile
phone call through the
femtocell
See “FAQs” (page 21).
If the problem persists,
contact Customer
Support as described in
“Getting Help”
(page 22)
Cable modem
with router
FiOS

— 10 —
How Your Femtocell Works
Your femtocell is like a personal base station with a radio unit that is similar to a cell tower
radio. The base station uses a low-power antenna to transmit voice and data cellular signals in
your home or small office.
Base stations give you better cellular coverage, which means a stronger signal and improved
voice quality. Also, data applications on smartphones, such as mobile email devices, work
faster.
The femtocell connects to your provider’s network through your broadband Internet
connection. Outgoing calls go from the femtocell over a secure connection to your provider’s
network; incoming calls reverse this route.

— 11 —
How calls and Data Go Over the Internet
Wireless Devices
PC Femtocell
Wireless
Router
Broadband
Connection
Device
Internet Service
Provider
(Cable, DSL,
fiber optic)
Internet
Service
Provider
Network

— 12 —
Your Broadband Connection Speed
Your femtocell supports up to six simultaneous voice calls, data sessions, or any combination
of both.
Your femtocell can support data sessions of up to 3 Mbps downstream and 1.8 Mbps
upstream.
The actual transmission speed of your femtocell is only as fast as your maximum broadband
connection speed. Internet congestion, the number of users on your provider’s network, and
other factors can decrease your actual broadband connection speed. Individual bandwidth
needs vary per customer.
Your service provider recommends a minimum of 300 kbps (both upstream and downstream)
for voice services and 3 Mbps downstream and 1.8 Mbps upstream for data services.
The following table shows recommended bandwidth by usage type.
Usage Type Recommended Dowload Speed Recommended Upload Speed
Wireless Call 40 kbps per call 40 kbps per call
Wireless Data Up to 3 Mbps per session Up to 1.8 Mbps per session

— 13 —
Maintenance
With normal use, your femtocell is maintenance-free. Follow the recommendations below to
ensure that it runs optimally.
Ventilation
Your femtocell has ventilation slots that work best if you don’t block the flow of air to them.
Keep your femtocell at least 2 inches (5 cm) from walls and other surfaces to ensure proper air
flow.
Cleaning
Dust your femtocell occasionally to keep air vents clear of debris.
NOTE: Do not use liquid cleaners on your femtocell.

— 14 —
Troubleshooting Installation Problems
During the installation, if your Broadband LED turns solid red, reversing the order of turning on
the femtocell and your cable or DSL modem can often resolve this problem. To reverse the
order, follow these procedures:
1Unplug all cables and power cords from all devices. You can unplug devices in any order.
2Connect all Ethernet and GPS cables as described in “Setting up Your Femtocell”
(page 4).
NOTE: Do not connect any power cords at this point in the procedure.
3Plug the femtocell into an electrical outlet.
4Wait 4 minutes.
5Plug your cable or DSL modem into an electrical outlet.
If the Broadband LED turns solid red after 15 minutes, call the Customer Support number
located on the insert included in your femtocell documentation package.

— 15 —
LED Quick Reference
GPS
• Solid green: Ready
• Blinking red: Acquiring a lock
• Solid red: GPS lock not available
• Off: No power or LED malfunction
Mobile
• Solid green: Ready
• Solid red: Hardware problem
• Blinking red: Service error
• Off: No service, service disabled, no
power, or LED malfunction
Broadband
• Solid green: Connected to the Internet
• Blinking green: Initializing
• Solid amber: Hardware problem
• Blinking amber: Service error
• Alternating green/amber: Software upgrade in
progress
• Off: No power
For complete descriptions of LED
states, see “Using LEDs” (page 16).
Network
• Solid green: Ready
• Solid red: AIRAVE is not connected
router/modem for more than 15 minutes
• Blinking red to solid red: Service error
• Off: No power or LED malfunction

— 16 —
Using LEDs
LED Display pattern Action to take
Mobile Solid green None. Ready.
Solid red Hardware problem. Call Customer Support as
described in “Getting Help” (page 22).
Blinking red Service has not come up since startup or has gone
down. If service has gone down, call Customer
Support as described in Getting Help. (page 22).
Off If the LED turns off after turning on from either a
blinking red or solid green state, the femtocell is not
activated. Contact the customer support number
located on the insert included in your femtocell
documentation package.