ALC Observer HD+ AWS4388 User manual

Please read these instructions completely before operating this product.
USER GUIDE
Model AWS4388
Model AWS4388

IMPORTANT SAFETY PRECAUTIONS
Damages caused by non-compliance with this operating manual will void the warranty! We will not assume any
liability for damages to items or persons caused by improper handling or noncompliance with the safety notices! Any
warranty claim will be null and void in such cases.
1. Do not drop, puncture or disassemble the camera; otherwise the warranty will be voided.
2. Avoid all contact with water, and dry hands before using.
3. Never tug on the power cords. Use the plug to unplug it from the wall outlet.
4. Do not expose the camera to high temperature or leave it in direct sunlight. Doing so may damage the camera or
cause camera temporary malfunction.
5. Use the devices with care. Avoid pressing hard on the camera body.
6. For your own safety, avoid using the camera or power off the camera when there is a storm or lightning.
7. Remove the power adapter during long periods between usages.
8. Use only the accessories and power adapters supplied by the manufacturer.
9. To meet the regulations pertaining to parental responsibility, keep the devices out of the reach of infants.
10. Check power cables, do not get crushed or damaged by sharp edges whenever the devices are in operation.
FCC/CE WARNING: This equipment has been tested and found to comply with limits for a Class B digital device, pursuant to Part
15 of the FCC rules and ETSI(EN) 300328. These limits are designed to provide reasonable protection against harmful
interference in residential installations. This equipment generates, uses, and can radiate radio frequency energy, and if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular installation. If this equipment does interference to radio or
television equipment reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Move the equipment away from the receiver.
• Plug the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/television technician for additional suggestions.
You are cautioned that any change or modications to the equipment not expressly approved by the party responsible for
compliance could void your authority to operate such equipment.
DISPOSAL: If the camera system no longer functions or can no longer be repaired, it must be disposed of according to the valid
statutory regulations. Disposal of spent batteries/accumulators: You are required by law (Battery Ordinance) to return all spent
batteries and accumulators. Disposing of spent batteries/accumulators with common household waste is prohibited!
Batteries/accumulators that contain hazardous substances are marked with the symbols on the side. These symbols indicate that
it is prohibited to dispose of these batteries/accumulators in the household waste. The abbreviations for the respective heavy
metals are: Cd=cadmium, Hg=mercury, Pb=lead. You can return spent batteries and accumulators that can no longer be charged
to the designated collection points in your community, outlets or wherever batteries or accumulators are sold. Following these
instructions will allow you to fulll the legal requirements and contribute to the protection of our environment!
CAUTION: The AWS4388 which can receive video and audio data from AWSC48 Cameras (supports up to 4 cameras), and is able
to store received data to the microSD card. You are able to view the data in real-time, or at later time. Remotely have live-view
via mobile device(s) with Internet connection. The AWSC48 Camera is able to wirelessly transfer compressed video and audio
data in digital format which offers efcient, secure and ‘Interference Free’ wireless connection to the AWS4388 unit. The method
of transferring audio and video is secure and private, and eliminates the need of running cable(s) between the monitor and the
cameras, ensures quick and easy installation with minimum cost at the same time.
FCC Compliance Statement: This device
complies with Part 15 of the FCC rules.
Operation is subjected to the following two
conditions: (1) this device may not cause harmful
interference, and (2) this device must accept
any interference received, including interference
that my cause undesired operation.
Products with CE Marking comply with EMC Directive
(2014/30/EU); Low Voltage Directive (2014/35/EU);
RED: Directive 2014/53/EU; ROHS Directive (2011/65/EU)
issued by the Commission of the European
Community. Compliance with these directives implies
conformity to the following European Norms:
EMC: EN 301 489, LVD: EN 60950, Radio: EN 300328

Section HeaderOVERVIEW
The Observer HD+ Monitor which can receive video and audio data from the AWSC48 Camera(s)
(supports up to 4 cameras), and is able to store received data to the micro SD card. You are able to
view the data in real-time, or at later time. Remotely have live view via mobile device(s) with Internet
connection. The AWSC48 Camera(s) is able to wirelessly transfer compressed video and audio data in
digital format which offers efcient, secure and ‘Interference Free’ wireless connection to the Observer
HD+ Monitor. The method of transferring audio and video is secure and private, and eliminates the need
of running cable(s) between the monitor and the cameras, ensures quick and easy installation with
minimum cost at the same time.
BEFORE THE PRODUCT IS INSTALLED
• Please read the operation manual carefully.
• Please unpack all boxes carefully and identify
that all the parts are present.
• Make sure you use only the recommended power supplies.
• Damage caused to the camera or receiver by
incorrect voltage or wiring is not covered by the warranty.
• Cutting any cable will void the warranty.
FRIENDLY REMINDER
The state of Observer HD+ Monitor is capable of deliver high quality video to your smart-mobile
device(s), which would require higher Internet bandwidth. Due to your local Internet environment
condition, your mobile device (s) may display black-screen or temporary disconnect to the
Observer HD+ Monitor.
• For best performance, please keep the camera and monitor minimum 1 meter away form
the receiver and Wi-Fi router.
• Make sure the Monitor is operating with sufcient Internet bandwidth, 1.5Mbps (upload
speed) is suggested.
• For best performance, the smart-mobile device(s) need to be on Wi-Fi or 4G/5G mobile
network in order to receive maximum download speed.
• Your Internet bandwidth is limited. For best performance, avoid more than two users
connecting to the System simultaneously.
• Please make sure the memory card used is CLASS 10 rated. And insert or
remove memory card when the Monitor is power OFF.
• Before using the memory card for recording video, you MUST format the memory card
on the Monitor.

— 2 —
TABLE OF CONTENTS
OVERVIEW ................................................................................ 1
Before the Product is Installed .................................................1
Friendly Reminders ..................................................................1
GETTING STARTED ..................................................................4
Monitor Location of Controls.................................................... 4
Camera Location of Controls ................................................... 5
Monitor Connectivity ................................................................5
Monitor Initial Set Up................................................................ 6
CAMERA MOUNTING............................................................... 7
CAMERA MOTION DETECTION .............................................. 8
CAMERA PAIRING ....................................................................9
MONITOR ................................................................................10
Monitor Live View Screen Controls......................................... 10
Monitor Main Menu................................................................ 11
Monitor System Setup ........................................................... 12
Monitor Wireless Setup..........................................................13
Camera Audio Customization ................................................14
Recording Set up................................................................... 15
On-screen Video Playback..................................................... 16
Motion Alert Set up................................................................ 17
Motion Area Masking.............................................................18
Privacy Zone Masking............................................................ 19
Monitor System Information Screens .....................................20
Monitor Firmware Upgrades...................................................21

— 3 —
Section HeaderTABLE OF CONTENTS
MOBILE REMOTE ACCESS ...................................................22
Setting Up Remote Access....................................................22
App LIVE VIEW Instruction..................................................... 23
NEED A HEADER FOR THIS PAGE........................................ 24
General Settings ....................................................................25
Firmware Update ................................................................... 26
Time Settings......................................................................... 27
Individual Camera Settings..................................................... 28
Camera Privacy Zone Settings............................................... 29
MOBILE & MONITOR 2-WAY AUDIO..................................... 30
TROUBLE SHOOTING ........................................................... 31
PRODUCT SPECIFICATIONS................................................ 32
WARRANTY....................................................................... 33-34

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IN THE BOX
Two
(
2x
)
Outdoor cameras
w
ith Multi-position Stands
Three (3x) 6ft.
AC Power Adapters
Two (2x) 6ft. Power
Extension Cables
Quick Start Guide
Screws and
Anchor Kit
32GB MicroSD Card
Micro SD Adapter
+ storage case
Three (3x) Antennas
(1x for monitor, 2x for cameras)
Camera Stand
Screw-hole Template
7” Touch Screen
Monitor
Ethernet
Cable
What You Will Need: Philips Screwdriver, access to electric outlets for cameras,
2.4GHz Wi-Fi network, network name and password.
Quick Start Guide
Recording
Indicator Power Indicator
Monitor
Microphone
Monitor Touch Screen
Power Button
Antenna Jack
USB Jack
Monitor Stand
Power Reset Button
SD Card Slot
Power Jack
Ethernet Port
(Network Jack)
SD Card Slot
TIP: insert SD Card into slot
with gold bars on top of the
straight edge (not curved edge).
TIP: Press and hold to Power
button to Power unit ON or
Power OFF
7” Touch Screen Monitor
IMPORTANT! MONITOR MUST BE SETUP FIRST
IMPORTANT! Memory card cannot be inserted
or removed without switching OFF the Monitor.

— 5 —
Section Header
Indoor/Outdoor HD Camera
Monitor Connectivity
Microphone
(behind camera
swivel stand)
Passive Infrared
Motion Sensor
Antenna
Audio Speaker
Antenna
Connector
(rear of camera
)
Adjustable
Camera Stand
Power Status LED
IR LEDs
Light Sensor
Power Cable
*Can use included 6-foot AC extension cord if needed
AC Power
Cable Ethernet Cable
(Included)
Internet Router
(not included)
A
A
B
C
DB
D
C
Connect the AC/DC adapter to the power input on
the side of the Monitor and plug into an electrical outlet.
For OPTIONAL ETHERNET CONNECTION: Connect the
network cable from the rear of the unit to your router.
Screw the Antenna clockwise into rear side of the
monitor where indicated. Rotate and pull out the stand.
To prepare for Recording, insert a MicroSD card
into the MicroSD card slot on side of the monitor.
(Most MicroSD card brands are supported up to 128GB)
Standard Wireless Internet Connection
Follow the steps in System Set Up below to connect to
your home Wi-Fi Network wirelessly.
OPTIONAL Ethernet Connection:
Connect the monitor directly to your home router
through the Ethernet cable (included).
Power Button
LOCATION OF CONTROLS
Pairing Button
AC Power Cable

— 6 —
When the monitor is rst turned on, it will show
the Observer HD+ screen, then the Quad view
of the logo and then directly to the Initial Set Up
screens starting with the Language screen.
When the touchscreen monitor is powered ON
for the rst time, a few selections are required
for the initial set-up process. For each require-
ment, tap NEXT to continue to the next screen.
Select your preferred LANGUAGE .
Select your TIME ZONE. Sync Time default
should remain selected.Choose your
time zone and select it
Select your Wi-Fi network
 Enter the PASSWORD for your Wi-Fi network
NEXT PAGE
NEXT PAGE
Hotspot List
Wi-Fi Password
Done
Done
ii
iii
iv
i
Search
Mute Home Playback
ii
iii
iv
i
MONITOR SETUP
Initial Setup
Press and hold to Power On or Power Off the monitor
Touch the bottom part of the screen to see
the menu on bottom appear. Then, press
HOME icon to get to the MAIN menu.

— 7 —
Section Header
BEFORE MOUNTING THE CAMERAS in
their nal location, plug them into a power
source near the monitor to verify pairing
and live viewing is successful.
The power LED willilluminate RED to
indicate they are already paired and a live
view from each will AUTOMATICALLY
APPEAR on the monitor.
Plan where camera will be positioned. Make
sure there is an electric outlet near by in order
to connect power cable (up to 12ft. including
extension cord) from the camera.
 Screw the antennas clockwise into the back of
each camera and put into the upright position.
 Secure the camera to
a stable surface, ceiling
or wall using the screws
included. See screw
hole template provided.
 Adjust camera in an upright position
relative to your viewing environment.
Screw the antenna to the camera.
 Locate a suitable location to mount the camera
 Secure the camera stand to a stable surface,
ceiling or wall using four screws.
 Make sure the camera is in an upright position
(relative to your viewing environment).
A
B
C
D



CAMERA INSTALLATION
Camera Mounting

Angle
Adjustments
Antenna Connector
(rear of camera)

— 8 —
Keep active locations in the camera’s eld of
view. The camera has a 90-degree viewing
angle. Position your camera so that the space
that you want to monitor is within the camera’s
eld of view. The best area for motion detection
is 3 to 5 meters from the camera position.
Aiming the camera at windows or glass doors.
Where small animals may enter the detection area.
Where a heat source (sunlight, incandescent light,
car headlights, etc.) may activate motion sensor.
Where sudden temperature changes inside or
around the detection area caused by hot or cold
wind (fans, air conditioners, etc.)
SIDE VIEW
TOP VIEW
Detection Area 90°
• Avoid installing in a location which requires the wireless
signal to pass through cement, concrete and metal
structures. This will reduce the transmission range.
• Once you position your camera to its desired location,
camera must still be within Wi-Fi range of the monitor.
• Optimized motion detection range is 6-18 feet.
• Avoid direct light source in the view of the camera,
including street lights, ceiling or oor lamps.
• Observer HD+ cameras are pre-paired, so they work
out of the box with your Observer HD+ Monitor.
• Periodically, clean the lens glass with a soft cloth
to clean dust, grime and cobwebs.
HELPFUL HINTS
MOTION DETECTION
Camera Viewing Range

— 9 —
Section Header
The AWS4388 Wireless Surveillance System supports
up to four (4) wireless surveillance cameras. This section
allows you to add the camera, if you have purchased
addition cameras or change original camera channel.
NOTE: Before leaving factory, the cameras within the AWS4388 system have been matched with monitor, the image
from the camera will come out when the system is powered.
TIP: When adding cameras, it is
recommended to pair camera near your
Observer HD+ monitor. Once paired position
your camera to its desired location. Camera
must still be within Wi-Fi range of the monitor.
EXPANDABLE
up to 4 cameras
Ask your retailer for accessory
cameras compatible with this system.
Repeater
Repeater
Pair New Camera
X
X
X
X
Pair New Camera
Repeater
Repeater
Stop Add
X
X
X
X
Pair New Camera
E
Mute Home Search Playback
B
D
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Video Playback System SetupRecording Setup
Camera InfoMotion Alerts Manage System
Main Menu
C
F
When pairing add-on cameras, plug camera
into power outlet close to the monitor
before installing to your desired location.
Tap the Monitor touchscreen and select
the HOME icon to get to the Main Menu
Select the CAMERA INFO icon to get
to the Camera Pairing Screen with
MATCH CODE
Tap PAIR NEW CAMERA and the
system will search for the new
camera’s Wi-Fi signal and will
automatically pair it with the monitor.
The status will change on the next
available Camera position from
“Not Paired” to “Paired” and a code
will appear next to the camera added.
Tap STOP ADD to complete the process.
Select the BACK button (<) twice
to return to the main menu. After
successful pairing, install your new
add-on camera
to its desired location.
A
B
C
D
E
F
G
CAMERA PAIRING
Pairing Additional Cameras To Monitor

— 10 —
1
1 2
3 4
1 2
3 4
Double-Click to view Camera-1 Double-Click to ReturnQuad View
 PIR: Motion triggered indication
 Recording: Video recording indication
 Wi-Fi signal: Wi-Fi status indication
 Speaker: Click to adjust the volume
 Home Go back to main menu
 Zoom: Magnifies on-screen image
 Playback Enter the Event list
 Microphone Long press to talk



 

 
Screen Controls
MONITOR LIVE VIEW

— 11 —
Section Header
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Video Playback System SetupRecording Setup
Camera Info Motion Alerts Manage System
This screen allows you control the various actions and options that are available on your Monitor.
 BACK BUTTON: Will return to LIVE VIEW
 Video Playback: This function allows you to
search and play previously recorded videos
that are stored on the TF card.
 SYSTEM Setup: This function allows you
to setup the system, including date setup,
language, display, and power saving.
 RECORDING Setup: This function allows
you setup recording schedule. Select one or
all cameras then setup the time section and
recording type.
 CAMERA Info: This section allows you
to add the camera, if you have purchased
addition cameras or change original camera
channel.
 MOTION Alerts: This section allows you to
setup the motion area for each camera.
 Manage System: This section allows you
to RESET device, change PASSWORDS and
update the FIRMWARE.
 

 
MONITOR MAIN MENU SCREEN
TIP: Touch the screen near bottom to see the menu on bottom appear and press Home Icon to get to the Main Menu
 

— 12 —
MONITOR SYSTEM SETUP
LANGUAGE
LANGUAGE
English
NEXT PAGE
Please select Language
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LANGUAGE
System Setup
English
TIME SETUP
Network Mode
Wired Internet
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Sync Time with Internet
System Setup
TIME ZONE
Manual Setup
-05:00 Eastern Time (USA & Canada)U
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LANGUAGE
System Setup
English
TIME SETUP
Network Mode
Wired Internet
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System Setup
AUTO
Wired
Wireless
Select Your LANGUAGE:
• Touch Home > SYSTEM SETUP
• Select LANGUAGE > Choose from Menu
• Tap BACK button < twice to return
to the Main Menu
Select TIME SETUP:
• From SYSTEM SETUP, enable
Sync Time with Internet (Factory Default)
• Tap TIME ZONE to select a different time zone
than Sync with Internet
• Disregard Manual Set Up
NETWORK Mode:
• AUTO Mode: is the defalut, which allows
wireless and wired connections automatically.
• WIRED Mode: for Monitor direct connection
to router through supplied Ethernet cable.
• WIRELESS Mode: The Wi-Fi setting allows you
to choose the wireless connection and setup
the suitable Wi-Fi environment. The monitor
automatically scans the nearby network
and shows the available Wi-Fi routers in the
drop-down list. Choose the appropriate Wi-Fi
router and enter the Wi-Fi router password.
A
A
B
B
C
C

— 13 —
Section Header
MONITOR SYSTEM SETUP (continued)
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System Setup
Wi-Fi Setup
Camera Audio Setup
Monitor Volume Setup
Screensaver
0
Screen ON ALWAYS
AYS
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creensave
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Screen ON ALWA
en ON ALWA
2/2
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MyWiFiNetwork_2.4
System Setup
Wi-Fi Password
Cancel Connect
*********
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System Setup
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Wi-Fi Setup:
• Tap Wi-Fi Setup to enable discoverability
• Tap Available Wi-Fi Networks
• Select your personal Wi-Fi network
• Enter your Wi-Fi PASSWORD using the
keyboard; toggle upper and lower case
using ”caps” for the password in use
for your Internet and connection to your
wireless devices.
• Tap CONNECT to complete the
System Setup
• Wireless icon will appear when
successfully connected
CC
Wireless Setup
NOTE: The Wi-Fi setting allows you to choose the wireless connection and setup the suitable
Wi-Fi environment. The monitor automatically scans the nearby networks and shows the available Wi-Fi
routers in the drop-down list. Choose the appropriate Wi-Fi router and enter the Wi-Fi router password.

— 14 —
MONITOR SYSTEM SETUP (continued)
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System Setup
Wi-Fi Setup
Camera Audio Setup
Monitor Volume Setup
Screensaver
0
Screen ON ALWAYS
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CAMERA AUDIO SETUP
AYS
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System Setup
Camera 2
Camera 3
Camera 4
Camera 1
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System Setup
1
2
3
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System Setup
Screen OFF after 30 seconds
Screen OFF after 1 minute
Screen OFF after 5 minute
Screen ALWAYS ON
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Camera Audio: Individually enable/
disable the speaker audio output on
each camera.
• Select each camera individually
to enable audio
• Customize for audio only where
you need it
Monitor Volume:
• Select Volume level from
0–1–2 –3 for Monitor audio
Screensaver Settings:
• ON ALWAYS
• Screen OFF after 30 seconds
• Screen OFF after 1 minute
• Screen OFF after 5 minutes
• Screen OFF after 10 minutes
D
E
F
D
E
F
NOTE: Monitor volume can also be set on
the Live View screen.
Camera Audio Setup

— 15 —
Section HeaderRECORDING SETUP
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Recording Setup
Camera Audio Setup
Storage Status
Overwrite
Record Schedule
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Recording Setup
Camera Audio Setup
Schedule 2
Schedule 3
Schedule 4
Schedule 1
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Recording Setup
Storage Device
Total Size
Used Space
Space Available
Status
Format
Record Schedule
• This section allows you to schedule the
recording time on different camera.
Storage Status
• This area shows the memory card
storage situation
Record SETUP
• This section allows you to set up
4 record schedules (Schedule 1/2/3/4).
The system will start recording when
record date/time is selected.
• Enable: Click to enable/disable this schedule
• Camera: Click into choose Camera
1, 2, 3 and 4 for recording in this schedule
• Weekday: Click into choose the specific
date you want to record in this schedule
• Time: Click into choose the specific time
you want to record in this schedule
Overwrite
• This function will overwrite the oldest files when the
memory card is full. Turning on this function will
enable the system to start overwriting the old files
when the capacity of memory card is not enough.
This ensures the most up to date video recordings
can be saved so that you won’t miss the new
information.
NOTE: You will want to reformat the memory
card from time to time to ensure the condition of
the storage. Your camera system will not work
properly if the memory card becomes corrupted.
NOTE: The default setting for Schedule 1
is 24/7 Motion Detection Recording. This enables
the System to monitor for Motion Detection at all
times.
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Recording Setup
Camera Audio Setup
Camera
Day of the Week
Time
Enable
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Recording Schedule

— 16 —
VIDEO PLAYBACK
 BACK: Return to the Live view
 Camera Selection: Choose the camera
that you would like to display for playback
 Lock: Enable/Disable to lock the toolbar
 Zoom: Zoom in/out the video
 Trash: Delete video
 USB Backup: Export files from monitor
(microSD card) to USB thumbdrive or
USB portable hard drive.
 Date/Month Selection: video is
sorted by date and month
 Time Selection: video is sorted
by specific time
  



Date/Month Selection
Time Selection
Screen Controls

— 17 —
Section HeaderMOTION ALERTS
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Motion Alerts
Motion Detection Full Screen
E-Mail
Camera 1
Monitor Siren Volume 2
2
2
2
1/2
1
C
amera
1
1
2
2
gmail
None
E-mail Notication
TEST
Email Username
Password
[email protected]
****
Encryption Type
E-mail (SMTP) Provider
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Motion Alerts
Software Motion
1/2
1
1
2
2
App Notication
Sound Siren
E-mail Alert
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Motion Alerts
Monitor Siren Volume: When camera
is triggered, the audio alarm sound in the
monitor speaker can be heard. Audio can
be configured among three volume levels.
(Low-1 • Medium-2 •High-3).
Motion detection full screen:
When motion detection is triggered on
a camera, the monitor will go to full
screen mode for that camera.
E-mail: Follow the Setup Wizard to set
up the e-mail push notification
Software Motion: Enable/Disable
motion detection in this camera.
The PIR Motion sensor is active all of
the time. The Software Motion Detection
Sensitivity can be adjusted below.
APP Notification: Enable/Disable push
notification in the Observer HD+ APP
E-mail Alert: Enable/Disable email alerts
Sound Siren: Enable/Disable internal
siren in the monitor
Sensitivity: This section allows you to
setup the motion sensitivity for Camera 1.
(Low • Medium •High •Highest).
.
C
A
B
A
B
C
NOTE: For recording to occur there must
be PIR Motion AND Software Motion detected.
This is to help reduce false recordings.
NOTE: For Email Notification
Motion Alert Setup

— 18 —
MOTION ALERTS Continued
2/2
2
2
2
2
Sensitivity Highest
Infrared Mode
Motion Area Masking
Privacy Zone
IRcut Mode
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Motion Alerts Sensitivity: This section allows you to
setup the motion sensitivity for Camera 1.
(Low • Medium •High •Highest).
IR cut Mode:
• Infrared Mode: The video is white
& black mode in night time
• Daylight: The video is colorful
mode in the whole day
• Night: The video is white & black
mode in the whole day
• Full Color Mode: The video is
colorful mode in the night time
• Smart Mode: IR cut is auto-switch
mode based on light changing



 FIT ALL: Click to select full screen
to be detected
 CLEAR ALL: Click to delete all detection
area and then, you can reselect the area
you want to be detected.
 RETURN: Click to go back to Camera
Motion Area Masking
This section allows you to tap the screen and select the area you want to be eliminated from detection.
An example would be a flag constantly waving in the video.
Designated MASKING: Deselect areas
to be excluded for Motion Detection.
Motion Sensitivity • IR Mode