Alcatel Advanced Reflexes User manual

ARCHITECTS OF AN INTERNET WORLD
Alcatel Advanced Reflexes™
Alcatel OmniPCX Office
Operator station

2
2
how
This guide describes the services offered by the Alcatel Advanced Reflexes
operator station (OS) connected to an Alcatel OmniPCX Office system.
This guide covers the specific functions of the Alcatel Advanced Reflexes operator
station (consult the station user manual for a decsription of the other services) :
· restricted service,
· reserving a group of outside lines for exclusive operator use,
· diverting operator calls to another number,
· broadcasting background music on the external loudspeaker,
· answering a night call,
· programming.
The operator station receives incoming calls and routes them to the appropriate
extensions within the system.
Depending on the amount of traffic handled, your system can have one or more
operator stations:
grouped: all stations ring simultaneously,
assigned to specific time periods: only stations currently operational will
ring.
This option is set up by your installation technician.

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How to use this guide ?
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how
You have an Alcatel Advanced Reflexes digital telephone. The large display,
navigator and alphabetic keypad will help you use your telephone easily and make
optimum use of the many functions offered.
These symbols can be supplemented by small icons or text. All default or
customized function codes are given in the table of codes in the appended sheet.
•Actions •Keypad
Lift receiver. Numeric keypad.
Hang up. Alphabetic keypad.
Description of an action
or context.
Specific key on numeric
keypad.
•Navigator •Audio keys
Move the navigation key
up, down, to the left or
to the right.
Loudspeaker.
Hands free.
•Display and display keys Adjustment “reduce”.
Adjustment “increase”.
Partial view of display. •Other fixed keys
Display key. Fixed key.
•Programmable keys and icons MENU key
Line key. •Other symbols used
Icon corresponding to
key.
Alternative to action
sequence.
Key programmed by
technician to access
service.
Important informations
Smith John
OR

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Contents
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Toc
Getting to know your telephone . . . . . . . . . . . p.6
1. Operator station (OS) functions . . . . . . . . . . . p.8
1.1 Setting restricted service . . . . . . . . . . . . . . . . . . . . . . . . p.8
1.2 Reserving a group of lines. . . . . . . . . . . . . . . . . . . . . . . . p.9
1.3 Manually diverting operator calls to another number . . p.10
1.4 Broadcasting background music on the external loud-
speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
1.5 Answering a night call . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
1.6 Using a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
1.7 When you return, consult your general voice mailbox . p.13
2. Programming functions . . . . . . . . . . . . . . . . . . p.14
2.1 Accessing programming . . . . . . . . . . . . . . . . . . . . . . . . . p.14
2.2 Programming system directory (ComSpD) . . . . . . . . . . p.14
2.3 Programming date and time (Clock) . . . . . . . . . . . . . . . p.15
3. Setting various subscriber telephone
parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
3.1 Accessing the subscriber function . . . . . . . . . . . . . . . . . p.16
3.2 Subscriber name (Name) . . . . . . . . . . . . . . . . . . . . . . . . p.16
3.3 Resetting a subscriber password (ResCod) . . . . . . . . . . p.17
3.4 Subscriber display language (Lang) . . . . . . . . . . . . . . . . . p.17
3.5 Subscriber personal directory (PerSPD) . . . . . . . . . . . . p.17
3.6 Subscriber discrimination criteria (Barrng) . . . . . . . . . . p.18

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Contents
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4. Complementary 'Expert' funtions . . . . . . . . . . p.19
4.1 Accessing the "Expert" function . . . . . . . . . . . . . . . . . . . p.19
4.2 Table of business codes (Accoun) . . . . . . . . . . . . . . . . . p.19
4.3 Direct numbers of extensions (PubNum) . . . . . . . . . . . p.20
4.4 Greeting and holding messages (MOH) . . . . . . . . . . . . . p.21
4.5 DECT cordless telephones . . . . . . . . . . . . . . . . . . . . . . . p.24
4.6 Changing the operator password (Passwd) . . . . . . . . . . p.25
4.7 Resetting the system (RstSys). . . . . . . . . . . . . . . . . . . . . p.26
4.8 Voice message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
4.9 Software licence agreements . . . . . . . . . . . . . . . . . . . . . p.31
Guarantee and clauses . . . . . . . . . . . . . . . . . . . p.32

Getting to know your telephone
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Telephone
 Navigator
Lets you browse through several pages of
the display and select a line (the bottom line
is implicitly active).
Top line
Previous
page Next page
Bottom line
 Guide key
This key lets you:
•obtain information about the
telephone
•program the keys
Mute key so that your
correspondent can no
longer hear you.
 Alphabetic keypad
Protected by a flap, used for call by
name, message service and pro-
gramming. You have a self-adhe-
sive 'Memo' label to stick inside the
flap.
 Audio keys
Loudspeaker:
to share a conversation
to reduce loud-
speaker or re-
ceiver volume
to increase loud-
speaker or re-
ceiver volume
Hands free:
to make or answer a call without
lifting the receiver
 Three-colour indicator light
The indicator light on your terminal enables you to monitor
t
statuses (colours and/or flashing):
Flashing green : message received (voice or screen) or call
r
memory.
Orange fixed : indicates traffic overload level 1 (1 is calls o
n
Flashing orange : terminal on test.
Red fixed : indicates traffic overload level 2 (call unanswered
on hold exceeds number of operator stations).
Flashing red : several low priority system messages present
indicating a system hardware fault.
 Programmable keys and icons
To make a call, activate a service or manage your calls.
Icons are associated with each of these keys:
Line icons : Function ic
o
Incoming call (flashing). Fun
c
Call in progress. Fun
c
Call on hold. Ter
m
Call on common hold.
Preprogrammed function keys:
Internal or outside line key.
Lines 1 to 15: Outside line key on your system.
Divert your calls to another terminal.
Access the various mail services.
Access your personal directory.
Group supervision.
Normal or restricted mode.
Make an ISDN call.
Transfer call to another terminal.
Some other keys can be programmed by your install
a
tion of your requirements:
Key which must be programmed by your installatio
n
Trunk 1
Hang-up key
To terminate a call or
programming.

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Telephone
e
s of
m
line
g
e
 Guide key
This key lets you:
•obtain information about the
telephone
•program the keys
 Alphabetic keypad
Protected by a flap, used for call by
name, message service and pro-
gramming. You have a self-adhe-
sive 'Memo' label to stick inside the
flap.
o
n
to increase loud-
speaker or re-
ceiver volume
w
ithout
 Three-colour indicator light
The indicator light on your terminal enables you to monitor the system. The light has five possible
statuses (colours and/or flashing):
Flashing green : message received (voice or screen) or call received in the “ calls received ”
memory.
Orange fixed : indicates traffic overload level 1 (1 is calls on hold).
Flashing orange : terminal on test.
Red fixed : indicates traffic overload level 2 (call unanswered within 20 seconds or number of calls
on hold exceeds number of operator stations).
Flashing red : several low priority system messages present or one very serious system message
indicating a system hardware fault.
 Programmable keys and icons
To make a call, activate a service or manage your calls.
Icons are associated with each of these keys:
Line icons : Function icons :
Incoming call (flashing). Function active.
Call in progress. Function requiring action.
Call on hold. Terminal or line busy.
Call on common hold.
Preprogrammed function keys:
Internal or outside line key.
Lines 1 to 15: Outside line key on your system.
Divert your calls to another terminal.
Access the various mail services.
Access your personal directory.
Group supervision.
Normal or restricted mode.
Make an ISDN call.
Transfer call to another terminal.
Some other keys can be programmed by your installation technician as a func-
tion of your requirements:
Key which must be programmed by your installation technician to access a service.
Trunk 1

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Operator station (OS) functions
1
8
Other
1.1 Setting restricted service
This function sets the system to restricted service:
All incoming calls are directed to a general ring or a programmed number:
display and tone indicate service
active
“Normal/
Restr” fixed
key
operator
password (by
default
HELP1954 )
“Normal/Restr”
key icon indicates
service active
To restore normal service, repeat operation.
If an outside number has been entered by the installation
technician, selection of restricted service will automatically
divert calls received by the operator to the defined outside
number.
OR

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1
Operator station (OS) functions
9
1.2 Reserving a group of lines
For maximum availability of the operator station, thus assuring optimum reception
of incoming calls, a group of outside lines can be reserved which will only be
available to the operator station(s):
display and tone indicate service
active
“Reserved
TGp”
programmed key
operator
password (by
default
HELP1954 )
“Reserved TGp”
key icon indicates
service active
To cancel the line reservation, repeat operation.
OR

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10
1.3 anually diverting operator calls to another number
During a period of absence, the operator can divert all calls received (incoming
calls and internals calls dialling 9) to another number:
1.4 Broadcasting background music on the external
loudspeaker
“Att.Div”
programmed key
enter the number
of the terminal to
receive the
message
operator
password (by
default
HELP1954 )
display and tone indicate service active
“Att.Div” key icon
indicates service
active
To cancel the line reservation, repeat operation.
OR
display and tone indicate service
active
“Bkg.Music”
programmed key
operator
password (by
default
HELP1954 )