Alcatel Advanced Reflexes User manual

OPERATOR STATION
MANUAL

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User guide
The present User guide describes the services provided by the ALCATEL Advanced REFLEXES™
operator station, when connected to an ALCATEL Office system.
The guide only covers functions specific to the ALCATEL Advanced REFLEXES
(refer to the station user guide for information concerning the other services):
restricted service,
reserving a group of outside lines for exclusive operator use,
diverting operator calls to another number,
broadcasting background music on the external loudspeaker,
answering a night call,
programming.
The operator station receives incoming calls and routes them to the appropriate
extensions within the system.
Depending on the amount of traffic handled, your system can have one or
more operator stations:
grouped: all stations ring simultaneously,
assigned to specified time periods: only stations currently operational will ring.
This option is set up by your installation technician.

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Symbols used
in the documentation
Actions, occurrences
Navigator
Display and display keys
Programmable keys and icons
Preprogrammed key
(function represented by icon).
“Services”
programmed key
Key accessing a service,
if programmed by installation technician.
Icon corresponding to key.
Line key.
Display key.
Partial view of display.
Indicates movement required.
Indicates result of action.
Description of action or
context.
text on blue
background
Hang up.
Lift receiver.
Press.
Keypads
Audio keys
Other fixed keys
Other symbols used
Choice of operating mode within
an action sequence.
Other alternative
to action sequence.
Indicates a remark.
Indicates important information.
Hang up
or wait 2 seconds
Fixed key.
Adjustment “increase".
Adjustment “decrease".
Hands free.
Loudspeaker.
Specific key
on numeric keypad.
Alphabetic keypad.
Numeric keypad.
Symbols can be enriched by small icons or text.

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Contents
Description of operator station............................................ p. 6
Operator station functions..................................................... p. 9
Setting restricted service, reserving a group of lines,
manually diverting operator calls to another number,
broadcasting background music on an external loudspeaker,
answering a night call, using a headset.
Programming functions .......................................................... p. 13
Accessing the “Subscriber" function, programming the date,
time and system directory.
Setting up “Subscriber" terminals..................................... p. 15
Accessing the “Subscriber" function, subscriber's name,
entering a password, display language,
personal directories, discrimination criteria.
“Expert" supplementary functions..................................... p. 19
Accessing “Expert" mode, business codes table,
direct numbers of extensions, greeting and holding messages,
DECT cordless phones, changing an operator password,
reconfiguring the system..
Index ................................................................................................ p. 25

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Description of operator station
Hold
Mute key - so that
your correspondent
can no longer hear you.
Alphabetic keypad
Protected by a flap and is used for call by
name, message services and programming.
A self-adhesive “Memo" label is supplied to be
placed inside the flap.
to increase loudspeaker
or receiver volume.
Loudspeaker:
to share a conversation.
Hands free:
to take a line or answer a call without lifting the receiver.
Audio keys
Navigator
Enables several display pages
to be scanned for the selection of a line
(by default, the bottom line is selected).
Previous page Next page
Top line
Bottom line
Guide key: check or change your programming.
Define function of unassigned display
keys and preprogrammed keys.
+
Change value assigned to a key.
+
Identity of terminal.
+
•Terminate
a call or
programming.
to reduce loudspeaker
or receiver volume.
•
•
•
•
•
•
•
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Description of operator station
Display and display keys
Display comprises several pages, with two lines per page, giving information concerning
your call and functions accessible using the keys corresponding to the lines on the screen.
Make a call. Divert your calls to another number.
Redial the last number dialled. Display more information.
Prevent outside calls. Customize your terminal.
Request appointment reminder call. Programme company data.
Intercept a call to another extension Programme and manage the system.
Programmable keys and icons
To make a call, activate a service or manage your calls.
Each key has corresponding icons:
Call icons Function icons
Preprogrammed function keys:
Some other keys can be programmed by your installation technician as a function
of your requirements:
Key which must be programmed by your installation technician to access a service.
Accessing your personal directory.
Put a call on common hold.
Hold
Access various message services.
Transfer a call to another number.Divert calls to another number.
Normal or Restricted mode.
N/R
Lines 1 to 15: Outside line key
on your system.
Group supervision.Internal or outside line key.
Call on common hold.
Terminal or line busy.Call on hold.
Function requiring action.Call in progress.
Function active.Incoming call (flashing).
Three-colour indicator light
The indicator light on your terminal enables you to monitor the system. The light has five
possible statuses (colours and/or flashing):
Flashing green: message received (voice or screen) or call received
in the “calls received" memory.
Orange fixed: indicates traffic overload level 1 (1 is calls on hold).
Flashing orange: terminal on test.
Red fixed: indicates traffic overload level 2 (call unanswered within
20 seconds or number of calls on hold exceeds number of operator stations).
Flashing red: several low priority system messages present or one very serious
system message indicating a system hardware fault.

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Handling precautions
Never allow your telephone to be in contact with water. However, the telephone can be cleaned
using a soft, slightly damp, cloth.
Never use solvents (trichlorethylene, acetone, etc.) which can damage the plastic surface
of the telephone. Never use cleaning aerosols.
Installing the programmable key labels
Printed labels are supplied with the terminal, to be
installed under the programmable keys.
Insert a “ flat blade " into the slot
(1 slot per key block).
Raise the key block cover..
Slide the printed label into position.
Replace the cover.
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Description of operator station

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Operator
station functions
Setting restricted service ....................................................................................................... p. 10
Reserving a group of lines ................................................................................................... p. 10
Manually diverting operator calls to another number........................................... p. 10
Broadcasting background music on
an external loudspeaker......................................................................................................... p. 11
Answering a night call............................................................................................................ p. 11
Using a headset.......................................................................................................................... p. 11
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Operator station functions
Setting restricted service
This function sets the system to restricted service:
All incoming calls are directed to a general ring or a programmed number:
Reserving a group of lines
For maximum availability of the operator station, thus assuring optimum reception
of incoming calls, a group of outside lines can be reserved which will only be
available to the operator station(s):
Manually diverting operator calls to another number
During a period of absence, the operator can divert all calls received
(incoming calls and internals calls dialling 9) to another number:
To cancel the diversion, repeat operation.
“Att. Div"
key icon indicates
service active
operator password
(by default 1954)
“Att. Div"
programmed key
display and tone i
ndicate service active
To cancel the line reservation, repeat operation.
“Reserved TGp"
key icon indicates
service active
operator password
(by default 1954)
“Reserved TGp"
programmed key
display and tone
indicate service active
If an outside number has been entered by the installation technician, selection of
restricted service will automatically divert calls received by the operator
to the defined outside number.
To restore normal service, repeat operation.
“Normal/Restr"
key icon indicates
service active
operator password
(by default 1954)
“Normal/Restr"
touche fixe
display and tone
indicate service active
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Operator station functions
Broadcasting background music on an external loudspeaker
Answering a night call
An incoming night call is indicated in the same way as an ordinary call:
Opening the door:
Using a headset
You can connect a headset in stead of your receiver:
Headset mode must be configured by your system manager.
Answering or making a call:
To activate or deactivate the loudspeaker during a conversation:
deactivate intercom
mode
corresponding LED
lights up
To answer in intercom mode:
function active
during
a conversation
function active
“Unlock Door"
programmed key
hands freelift the receiver
the night call
name or n°
is displayed
your telephone
rings
To cancel music broadcasting, repeat operation.
“Bkg. Music"
key icon indicates
service active
operator password
(by default 1954)
“Bkg. Music"
programmed
key
display and tone
indicate service active
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Programming
functions
Accessing programming........................................................................................................ p. 14
Programming system directory (ComSpD)................................................................ p. 14
Programming date and time (Clock).............................................................................. p. 14
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Programming functions
Accessing programming
Your Alcatel Office system operator station can access general
programming services:
Programming system directory (ComSpD)
This function can be used to programme system short numbers,
accessible to all system users:
To enter another short number:
Programming date and time (Clock)
Changing date and time:
next
character
previous
character
enter date
and time
in programming
function
to select another
short number
dial n°
(max. 22 digits)
enter name
(max. 16 characters)
programmed
short number
is displayed
display gives first
short number
in programming
function
password
(by default 1954)
access programming
function
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Setting up
“Subscriber" terminals
Accessing the “Subscriber" function............................................................................... p. 16
Subscriber name (Name) ..................................................................................................... p. 16
Resetting a subscriber password (ResCod).............................................................. p. 16
Subscriber display language (Lang) .............................................................................. p. 16
Subscriber personal directory (PerSpD) ...................................................................... p. 17
Subscriber discrimination criteria (Barrin).................................................................. p. 17
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Setting up “Subscriber" terminals
Accessing the “Subscriber" function
This function provides access to the various parameters defined for a system user
or subscriber, identified by an extension number:
Subscriber name (Name)
Changing the name: :
Resetting a subscriber password (ResCod)
This function is used to cancel a subscriber password and restore
the default password (1515):
Subscriber display language (Lang)
This function is used to specify the display language for the selected subscriber.
Pressing this key scrolls the various languages available:
selection displayed
on first line
in “Subscriber" function
in “Subscriber" function
Name must be entered in format name/space/first name.
next
character
previous
character
enter name
in “Subscriber" function
enter extension
n°to be
programmed
access to “Subscriber"
programming function
in programming
function
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Setting up “Subscriber" terminals
Subscriber personal directory (PerSpD)
This function is used to create the personal directory of the selected subscriber:
Changing a name or number:
Subscriber discrimination criteria (Barrin)
This function is used to define discrimination criteria for each subscriber:
The discrimination criteria (very low, low by default, medium and high)
limit the subscriber's access to public telephone network numbers
(prohibited, restricted, full).
selection
of discrimination
criteria
selection displayed
on first line
in
“Subscriber"
function
next
character
previous
character
enter
public n°
(max. 22
digits)
enter
name
(max.
8 characters)
display gives
first number
in “Subscriber" function
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“Expert"
supplementary
functions
Accessing the “Expert" function......................................................................................... p. 20
Table of business codes (Accoun)................................................................................... p. 20
Direct numbers of extensions (PubNum).................................................................... p. 20
Greeting and holding messages (music).................................................................... p. 21
DECT cordless telephones ................................................................................................... p. 22
Changing the operator password (Passwd).............................................................. p. 23
Resetting the system (RstSys)........................................................................................... p. 23
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