Version: 2.0 iv 1/19/2017
TABLE OF CONTENTS
Introduction and Overview .......................................................................................................... 1
INTRODUCTION............................................................................................................................................ 1
COMPANY OVERVIEW ................................................................................................................................. 1
The SCRAM System................................................................................................................................ 2
How SCRAM Systems Works.................................................................................................................. 3
SCRAM CAM Bracelet........................................................................................................................... 4
SCRAM Base Station.............................................................................................................................. 5
SCRAMNET............................................................................................................................................ 6
Direct Connect ....................................................................................................................................... 7
SCRAM Performance Parameters.......................................................................................................... 7
Customer Services Hours....................................................................................................................... 8
SCRAM Program Guidelines....................................................................................................... 9
CASELOAD MANAGEMENT........................................................................................................................ 10
SCRAM CAM CLIENT MONITORING ....................................................................................................... 11
Data Interpretation and Analysis......................................................................................................... 11
Alert Generation................................................................................................................................... 12
Alert Confirmation Process.................................................................................................................. 19
SCRAM CAM +HOUSE ARREST CLIENT MONITORING........................................................................... 25
Event/Alert Generation......................................................................................................................... 25
Event/Alert Notification........................................................................................................................ 27
SCRAM CAM CLIENT MANAGEMENT..................................................................................................... 28
Operational Duties............................................................................................................................... 28
Client Tasks.......................................................................................................................................... 30
SCRAM CAM +HOUSE ARREST CLIENT MANAGEMENT......................................................................... 42
Operational Duties............................................................................................................................... 42
Client Tasks.......................................................................................................................................... 43
INVENTORY MANAGEMENT....................................................................................................................... 48
Associating Equipment With a New Servicing Location....................................................................... 49
Receiving Equipment From AMS ......................................................................................................... 49
Transferring Equipment to Another Servicing Location ...................................................................... 50
Receiving Equipment From Another Servicing Location ..................................................................... 50
Returning Equipment to AMS............................................................................................................... 51
Conducting Physical Inventories.......................................................................................................... 51
Disinfecting and Cleaning.................................................................................................................... 52
Ordering Additional Equipment........................................................................................................... 52
AMS POLICIES.......................................................................................................................................... 53
Customer Services Support Policy ....................................................................................................... 53
Customer Equipment Order Policy ...................................................................................................... 54
Equipment Replacement Policy............................................................................................................ 55
Equipment With RMA – “In Inventory” Status Policy ......................................................................... 55
Equipment with RMA – “In Transit to AMS” Status Policy................................................................. 55
Damaged Equipment Policy................................................................................................................. 56
