Alcohol Monitoring Systems SCRAM Agent User manual

SCRAM Agent Reference Guide
v2.0
Presented by Alcohol Monitoring Systems, Inc.

Version: 2.0 i 1/19/2017
Revision History
Revision
Number Owner Description Date
1.0 Kerry Benham Initial version 1/10/2010
1.1 Kerry Benham Inserted information on Caseload Management 5/10/2011
1.2 Kerry Benham Inserted new Consumables Allocation Policy 6/20/2011
1.3 Kerry Benham Inserted CE Mark Compliance Information
Inserted Warnings and Cautions and Specifications section
Removed all references to SCRAM Modem
Inserted information about MultiConnect AW Wireless Device
2/17/2012
1.4 Kerry Benham Inserted Remove Base Station Procedure
Inserted Remove MultiConnect AW Wireless Device Procedure 4/30/2012
1.5 Kerry Benham Inserted Billable Damage Policy 5/8/2012
1.6 Kerry Benham Inserted Customer Costs Policy 7/13/2012
1.7 Kerry Benham Inserted MultiConnect Summary Report 9/28/2012
1.8 Kerry Benham Inserted C-Tick and A-Tick Mark Compliance information 8/7/2013
2.0 Kerry Benham Updated SCRAM product names
Updated equipment status and alert lists
Updated Reports section
Inserted Updated Health and Safety Notice
5/18/2016
©2014 Alcohol Monitoring Systems, Inc. All rights reserved. Information in this
document is confidential and proprietary to Alcohol Monitoring Systems, Inc. Such
information is subject to change without notice and does not represent any
commitment or promise on the part of Alcohol Monitoring Systems, Inc. Any
software described in this document is furnished under a license agreement. No
part of this manual may be reproduced or transmitted in any form or by any means,
electronic or mechanical, including photocopying and recording, for any purposes
without the express written permission of Alcohol Monitoring Systems, Inc.
Regulatory Compliance Information
FCC Compliance Statement
These devices comply with part 15 of the FCC Rules and/or part 68 of the FCC
Rules. Operation of these devices is subject to the following two conditions:
1) The devices may not cause harmful interference.
2) The devices must accept any interference received, including interference
that may cause undesired operation.
CE Mark Compliance Information
The SCRAM-850 (CAM Bracelet), the SCRAM-800 (Base Station), and Direct Connect
(with WEEE and CE labels) are European compliant versions of the original SCRAM
products designed for use in the United States and Canada.
Alcohol Monitoring Systems, Inc. declares that the above products are in
conformity with the essential requirements and provisions of the following Council
Directives:
SCRAM-850 (CAM Bracelet)
R&TTE Directive: 1999/05/EC
EMC Directive: 2004/108/EC

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Low Voltage Directive: 2006/95/EC
Direct Connect (with WEEE and CE labels)
EMC Directive: 2004/108/EC
SCRAM-800 (Base Station)
R&TTE Directive: 1999/05/EC
Low Voltage Directive: 2006/95/EC
The corresponding standards to which these products were tested can be found in
the Declaration of Conformity documents at www.alcoholmonitoring.com.
In addition, the SCRAM-850 and SCRAM-800 are compliant with:
Receiver Category 2
1% Transmitter Duty Cycle
C-Tick and A-Tick Mark Compliance Information
The SCRAM CAM Bracelet, Base Station, and Direct Connect are compliant with
Australian and New Zealand EMC standards.
Alcohol Monitoring Systems, Inc. declares that the above products are in
conformity with the essential requirements and provisions of the following Council
Directive and standards:
SCRAM CAM Bracelet and Direct Connect (C-Tick Marks)
R&TTE Directive: 1999/05/EC
AN/NZS 4268-2012
ETSI EN 300 220-1 V2.3.1 (2009)
CISPR 22: 2008
EN 61010-1: 2001/03/01 Ed:2
SCRAM Base Station (A-Tick Mark)
R&TTE Directive 99/5/EC
AS/NZS 4268:2012
ETSI EN 300 220-1 V2.3.1 (2009)
CISPR 22: 2008
EN 60950:2006 (2nd Edition)
AS/ACIF S002:2010+ amd No. 1 2012
Specification PTC 200
The Declaration of Conformity documents for these products can be found at
www.alcoholmonitoring.com.
Warnings and Cautions
FCC Warning
Changes or modifications to these devices not expressly approved by Alcohol
Monitoring Systems, Inc. could void the user’s authority to operate the equipment.
Battery Cautions
The base station has a battery pack that contains rechargeable lithium ion
batteries, and the bracelet is powered by a non-rechargeable lithium manganese
dioxide battery. Do not heat these batteries, throw into fire, deform, short
circuit, immerse in or wet with water. When replacing the base station battery
pack or the bracelet battery, dispose of the spent batteries in a manner that is
in compliance with local waste management codes. Only AMS factory-trained service
personnel are authorized to replace battery packs and batteries.

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Product Specifications
CAM Bracelet Specifications
Input Power: 3.0 VDC @ 3 ma DC
Operating Frequency:
916.5 MHz (US and Canada)
868.3 MHz (Europe)
Approved Battery Type:
Any 3 VDC CR2 lithium battery (US and Canada)
Duracell®Ultra CR2 (Europe)
Base Station Specifications
AC to DC Power Supply Input Power: 100–240 VAC @ 50-60 Hz @ 300 ma AC
Base Station Input Power: 10 VDC @ 650 ma DC
Operating Frequency:
916.5 MHz (US and Canada)
868.3 MHz (Europe)
Approved Battery Pack Assemblies:
AMS Battery Packs 00448-01 and 00448-02
Approved AC to DC Power Supplies:
Volgen SA01-7USA-A-KG and Volgen PA1008-2I/PA1008-100I093 (US and Canada)
Volgen PA1008-2I/PA1008-100I093 (Europe)
Direct Connect Specifications
Input Power: 5 VDC @ 40 ma DC (from USB connection)
Optical Intensity: Compliant with IrDA 1.4 Low Power Standard
Data Rate: 115.2 kBPS

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TABLE OF CONTENTS
Introduction and Overview .......................................................................................................... 1
INTRODUCTION............................................................................................................................................ 1
COMPANY OVERVIEW ................................................................................................................................. 1
The SCRAM System................................................................................................................................ 2
How SCRAM Systems Works.................................................................................................................. 3
SCRAM CAM Bracelet........................................................................................................................... 4
SCRAM Base Station.............................................................................................................................. 5
SCRAMNET............................................................................................................................................ 6
Direct Connect ....................................................................................................................................... 7
SCRAM Performance Parameters.......................................................................................................... 7
Customer Services Hours....................................................................................................................... 8
SCRAM Program Guidelines....................................................................................................... 9
CASELOAD MANAGEMENT........................................................................................................................ 10
SCRAM CAM CLIENT MONITORING ....................................................................................................... 11
Data Interpretation and Analysis......................................................................................................... 11
Alert Generation................................................................................................................................... 12
Alert Confirmation Process.................................................................................................................. 19
SCRAM CAM +HOUSE ARREST CLIENT MONITORING........................................................................... 25
Event/Alert Generation......................................................................................................................... 25
Event/Alert Notification........................................................................................................................ 27
SCRAM CAM CLIENT MANAGEMENT..................................................................................................... 28
Operational Duties............................................................................................................................... 28
Client Tasks.......................................................................................................................................... 30
SCRAM CAM +HOUSE ARREST CLIENT MANAGEMENT......................................................................... 42
Operational Duties............................................................................................................................... 42
Client Tasks.......................................................................................................................................... 43
INVENTORY MANAGEMENT....................................................................................................................... 48
Associating Equipment With a New Servicing Location....................................................................... 49
Receiving Equipment From AMS ......................................................................................................... 49
Transferring Equipment to Another Servicing Location ...................................................................... 50
Receiving Equipment From Another Servicing Location ..................................................................... 50
Returning Equipment to AMS............................................................................................................... 51
Conducting Physical Inventories.......................................................................................................... 51
Disinfecting and Cleaning.................................................................................................................... 52
Ordering Additional Equipment........................................................................................................... 52
AMS POLICIES.......................................................................................................................................... 53
Customer Services Support Policy ....................................................................................................... 53
Customer Equipment Order Policy ...................................................................................................... 54
Equipment Replacement Policy............................................................................................................ 55
Equipment With RMA – “In Inventory” Status Policy ......................................................................... 55
Equipment with RMA – “In Transit to AMS” Status Policy................................................................. 55
Damaged Equipment Policy................................................................................................................. 56

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Billable Damage Policy........................................................................................................................ 58
Lost Bracelets Policy – Impact on Monthly Service Billing................................................................. 61
Personal Court Appearances Policy .................................................................................................... 61
Consumables Allocation Policy............................................................................................................ 62
Health and Safety Policy...................................................................................................................... 63
Customer Costs Policy ......................................................................................................................... 64
User Reports ................................................................................................................................ 65
CALL CENTER ........................................................................................................................................... 65
Operations Reports............................................................................................................................... 66
Management Reports............................................................................................................................ 66
Inventory Reports ................................................................................................................................. 67
Billing Reports...................................................................................................................................... 67
COURTS..................................................................................................................................................... 67
JUDGES...................................................................................................................................................... 67
REGIONS.................................................................................................................................................... 67
AGENCIES.................................................................................................................................................. 68
AGENTS..................................................................................................................................................... 68
CLIENTS .................................................................................................................................................... 68
EQUIPMENT DAMAGE................................................................................................................................ 68
Appendix A – Glossary of Terms.............................................................................................A-1
EVENTS/ALERTS ..................................................................................................................................... A-2
Movement............................................................................................................................................A-2
Equipment............................................................................................................................................A-2
Tamper ................................................................................................................................................A-3
Communication ...................................................................................................................................A-3
Power ..................................................................................................................................................A-4
Appendix B – Frequently Asked Questions ............................................................................ B-1
SCRAM SYSTEM .....................................................................................................................................B-1
RMAS (RETURN MATERIAL AUTHORIZATIONS) ......................................................................................B-3
SCRAM EQUIPMENT ...............................................................................................................................B-4
CHECKING IN EQUIPMENT ........................................................................................................................B-5

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LIST OF FIGURES
Figure 1: Bracelet Components...................................................................................................................... 5
Figure 2: Daily Action Plan.......................................................................................................................... 11
Figure 3: Alcohol Detected .......................................................................................................................... 13
Figure 4: Alcohol Detected - Interferant ...................................................................................................... 14
Figure 5: Potential Removal - Overlay graph............................................................................................... 16
Figure 6: Potential Tamper - Overlay graph................................................................................................. 16
Figure 7: Alert Confirmation Process........................................................................................................... 19
Figure 8: Daily Action Plan.......................................................................................................................... 20
Figure 9: Non-Compliance Reporting Flow................................................................................................. 22
Figure 10: Non-Compliance Report............................................................................................................. 23
Figure 11: Request for Testimony Process................................................................................................... 24
Figure 12: Call Verification Check Box....................................................................................................... 28
Figure 13: Billing Worksheet....................................................................................................................... 31
Figure 14: Access Participant Agreement .................................................................................................... 35
Figure 15: Client Leave Schedule ................................................................................................................ 45
Figure 16: Corrosion Due to Submersion..................................................................................................... 58
Figure 17: Damage Due to Tampering......................................................................................................... 59
Figure 18: Damage Due to Crushing............................................................................................................ 59
Figure 19: Damage Due to Burning ............................................................................................................. 60
Figure 20: Damage Due to Throwing........................................................................................................... 60
Figure 21: Damage Due to Dropping ........................................................................................................... 61
Figure 22: Report Filters .............................................................................................................................. 65

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Introduction and Overview
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Introduction and Overview
“To be or not to be…”
“…the best Agency you can be!”
William Shakespeare
Introduction
Alcohol Monitoring Systems, Inc. (AMS) is pleased to provide this Agent Reference
Guide, which is designed to be your “go to” manual for any questions that you may have
in the areas of SCRAM client and inventory management. The information is written
succinctly using the philosophy of “find the information…use the information” so that
you are quickly back at the job after your question is answered.
This manual also includes user reports information for your use.
Company Overview
SCRAM®—the Secure Continuous Remote Alcohol Monitor®—is the world’s first
automated, remote, continuous alcohol testing system in the Continuous Alcohol
Monitoring (CAM) industry. SCRAM is designed specifically for long-term monitoring
of alcohol offenders, delivering the best offender management tool yet for assessing
alcohol problems, detecting alcohol consumption 24 hours a day, and ultimately deterring
them from drinking while they are on the road to recovery.
Supervising agencies might require individuals to participate in an alcohol-monitoring
program as a condition of a court-ordered release or internal sanction in lieu of a
technical revocation.
In 2009, AMS introduced SCRAMX…the “x” denotes the “x-tra” added functionality…,
pairing the court-validated SCRAM Bracelet with a base station that incorporates RF
technology to detect an offender’s presence in or absence from the home.

Introduction and Overview
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THE SCRAM SYSTEM
The SCRAM System is comprised of four parts:
SCRAM CAM Bracelet
SCRAM House Arrest Bracelet
SCRAM Base Station
SCRAMNET
Where the bracelet is the heart of the SCRAM System, SCRAMNET is the brains. This
central information hub not only houses all offender data, but also allows courts and
supervising agencies to manage their data in a way that is the most effective for their
individual programs. For example, SCRAMNET provides a wide range of “instant”
reports and graphs…from a single snapshot of a single event to a comprehensive view of
an offender’s behavior over time.
Twenty-four hour continuous alcohol monitoring reduces the client’s ability to
manipulate his or her drinking patterns to avoid detection. The system time stamps and
stores all readings and any tamper indications and sends this information via various
communication mechanisms to SCRAMNET at designated time intervals without client
involvement.
Although several different remote alcohol-monitoring devices are on the market, few
have the advantages and benefits of the SCRAM System, which include:
Collecting alcohol readings 24 hours a day, 365 days a year, regardless of the
location or activity of the client.
Measuring alcohol consumption to determine low, medium, or high levels of
alcohol consumption.
Requiring little client participation, and enabling clients to maintain normal daily
routines such as work, counseling, community service, family obligations, and
recreation.
Tamper-detection features that identify an unauthorized bracelet removal and
sense the presence of an object that is inserted to defeat the bracelet.
A patented interferant detection system that guards against false positives.
By integrating SCRAM CAM with SCRAM House Arrest, SCRAM provides courts with
a complete offender management tool that:
Increases accountability by detecting both alcohol consumption and presence in
the home
Provides adjustable supervision models to manage offenders based on their
behavior
Offers customizable and multiple reporting options in SCRAMNET to provide a
complete offender profile

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HOW SCRAM SYSTEMS WORKS
SCRAM CAM
Alcohol concentration cannot be accurately determined solely on the basis of the amount
of alcohol a person has consumed. The exact quantity consumed, times of ingestion, body
weight, rate of absorption and elimination vary from person to person. After
consumption, alcohol rapidly becomes associated with all parts of the body where water
is retained, such as sweat, mucus, and breath. Consequently, in recent years, law
enforcement officials have measured the estimated amount of alcohol in the body by
determining a Breath Alcohol Concentration (BrAC).
In order to obtain a BrAC reading, law enforcement officials typically conduct a
supervised breath analysis test, which measures alcohol concentration in a “deep lung
breath”. Simply stated, a breath alcohol test measures ethanol that has migrated through
the lining of the lungs and is exhaled.
SCRAM is a pioneer product that incorporates technology to measure transdermal
alcohol concentration (TAC), which allows us to give an estimation of a person’s Blood
Alcohol Concentration (BAC) level. Literally translated, transdermal means, “transfer
through the skin.” SCRAM CAM measures insensible perspiration, which is the constant,
unnoticeable excretion of gas that comes through the skin. The average person emits
approximately one liter of insensible perspiration each day. SCRAM measures the
ethanol gas in this insensible perspiration, which is a predictable result of alcohol
consumption. The SCRAM CAM Bracelet takes this measurement by pulling a sample of
air from the area above the skin into a chamber with an electrochemical sensor.
Transdermal Alcohol Concentration, (TAC) readings are based on a long-standing,
industry accepted, scientific foundation and can be generally correlated to Blood Alcohol
Concentration (BAC) readings.
Transdermal alcohol testing using the bracelet is passive and done automatically every 30
minutes. The need for clients to travel to a testing center is eliminated as each reading is
date and time stamped and stored in a memory chip within the bracelet.
SCRAM House Arrest
SCRAM House Arrest provides an alternative to imprisonment and aims to reduce re-
offending while also coping with expanding prison numbers and rising costs. It allows
eligible offenders to retain or seek employment, maintain family relationships and
responsibilities and attend rehabilitative programs that contribute towards addressing the
causes of their offending.
The terms of SCRAM House Arrest can differ, but offenders are rarely confined to their
residence 24 hours a day. Most programs allow employed offenders to continue to work,
and only confine them during non-working hours. Offenders are also commonly allowed
to leave their homes for specific, predetermined purposes. Examples can include visits to
the probation officer, religious exceptions, and medical appointments. Many programs
also allow the defendant to leave the residence during regular, pre-approved times in
order to carry out general household errands such as food shopping and laundry.
Offenders may also have to respond to communications from the supervising authority to
verify that they are at home when required to be.

Introduction and Overview
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There are several levels of SCRAM House Arrest, varying in severity as to the
requirements of the court order. A curfew may restrict an offender to their house at
certain times, usually during hours of darkness. Home confinement or detention would
require an offender to remain at home for most hours, apart from the above-mentioned
exceptions. The most serious is home incarceration, which would constrain an offender to
their home constantly, aside from court-sanctioned treatment programs and medical
appointments.
The SCRAM CAM Bracelet can support all levels of SCRAM House Arrest. When
attached to the offender, the bracelet constantly sends “pings” to the base station,
ensuring that the offender has not moved out of the acceptable range set by the
supervising authority. If the client moves outside the acceptable range, the base station
immediately notifies SCRAMNET, and an event is generated.
SCRAM CAM BRACELET
The SCRAM CAM Bracelet contains the following features:
Tamper-resistant, water-resistant, and wear-resistant
Worn on ankle 24/7
Samples a subject’s perspiration every 30 minutes, 24 hours a day
Houses multiple tamper detection features and the system controls
Automatically collects, stores, and transfers all data
Communicates with the SCRAM Base Station via RF communication
Readings are date-stamped, time-stamped, and stored in a memory chip within
the bracelet until the data is transmitted to the base station
Bracelet Components
The bracelet is comprised of the following components:
1. Non-Buckle/Long Strap (standard/size 2) –Has numbered alignment teeth to
assist with achieving a consistent fit on the client. A "Cut Here" line provides
guidance for where to cut the non-buckle strap.
2. Bracelet – Contains all of the circuitry and tamper features necessary to monitor
a SCRAM CAM or SCRAM House Arrest client.
3. Battery – Standard Lithium, 3-volt battery provides power to the bracelet.
4. Buckle/Short Strap – Has pressed-on patent information.
5. Strap Retainers and Screws –Hold both bracelet straps in place.
6. Tamper Clip – Hides the buckle screws and cannot be removed by the client
without showing signs of tampering.
7. Faceplate – Allows air samples into the fuel cell.

Introduction and Overview
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Figure 1: Bracelet Components
For SCRAM House Arrest clients, the bracelet:
Constantly pings the base station to confirm that the client is within an acceptable
range
Detects via hot strap technology when either strap has been tampered with or
completely cut
SCRAM BASE STATION
Sturdy, tamper-resistant housing
Sends presence/absence messages to SCRAMNET
If a client does not have an analog phone line installed in the home, a MultiConnectTM
AW wireless device can be connected to the base station using a standard phone cord.
The wireless device allows the SCRAM Base Station to communicate with SCRAMNET
using a cellular network. At the scheduled Base Station/SCRAMNET communication
time, the base station sends bracelet reading data to the wireless device via the phone
line, which then uses the cellular network to forward the data to SCRAMNET servers.
USE OF MULTICONNECT AW WIRELESS DEVICE ON SCRAM House Arrest
CLIENT
The following limitations are present when the MultiConnect AW wireless device is used
for an SCRAM House Arrest client:
Caller identification/location information is NOT provided.
The wireless device does NOT contain a motion sensor that can detect when it is
moved.
The wireless device does NOT include a back-up battery.
To mitigate these limitations, once the SCRAM Base Station and wireless device are
initially plugged into an AC outlet (presumably at the client’s home), you can be notified
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if the base station is unplugged then plugged back in…which may indicate that the client
is attempting to leave the home with the equipment without being detected.
If you are utilizing the HA Priority Notification feature in SCRAMNET, you can select
the “Power Loss” and “Power Restore” alert check boxes on the HA Alert Types page.
Once selected, you will be notified within 15 minutes that the base station has been
unplugged. You can then immediately follow up with the SCRAM House Arrest client
and determine why the base station lost power.
SCRAMNET
Easy-to-use, web-based application that is managed by AMS—no software
installation or IT support
Receives data from the SCRAM Base Station or Direct Connect and stores it in a
secure, central location
Can be accessed around-the-clock, from any location, using a standard web
browser
Allows a monitoring agency to easily customize the testing, synchronization, and
reporting schedules for each individual subject
Delivers customized reports, allowing agencies to determine compliance or non-
compliance based on fact-based, verifiable data
Provides the ability to cost-effectively monitor and manage thousands of
offenders simultaneously
Compares messages received from the SCRAM Base Station to the client’s house
arrest schedule and generates alerts if a non-compliance event is suspected
If priority notification is enabled, automatically e-mails or text messages the
supervising agency for pre-defined SCRAM House Arrest alerts
Client Management
Once the client is set up on the SCRAM Program, you may need to perform several
maintenance activities, such as replacing the bracelet battery, faceplate, and exhaust cap,
or checking the equipment back into your inventory. An online wizard and quick sheets
are available to guide you through each activity. In addition, SCRAMNET allows you to
update personal information, add notes, change schedules, and view equipment history.
SCRAMNET also includes features that assist with determining if each client is in
compliance with the rules as defined in the Participant Agreement. Those features
include:
Alert Generation – If data from the base station indicates non-compliance,
SCRAMNET generates an event-specific alert.
Client-Specific Reporting – Summarized alert-specific reports provide easy
access to client compliance or non-compliance data.

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Inventory Management
You can perform all Inventory Management tasks using SCRAMNET. From the
application, you can:
Locate equipment using a filtered search feature
Receive equipment in a centralized location and, when necessary, ship equipment
to your servicing locations
Move a single piece of equipment or a group of equipment to another location for
assignment to a client
Change the status of one piece of equipment or group of equipment
Determine the operational readiness of each piece of equipment
With these features, you are able to maintain the proper level of available equipment at
all times.
DIRECT CONNECT
Direct Connect is a device that allows you to upload data to SCRAMNET without the use
of the SCRAM Base Station. This device is ideal for those tasks that must be performed
in your office as well as when data cannot be uploaded at the client’s residence because
no phone line exists. Direct Connect can be used to:
Assign a bracelet and base station and take initial readings
Upload data manually
Obtain Observed IR Readings
Replace a bracelet and base station
Check in a bracelet and base station
Upgrade SCRAM CAM Bracelet software without sending it back to AMS
Anywhere you have an Internet connection, Direct Connect will allow the bracelet to
communicate directly to SCRAMNET through your computer.
SCRAM PERFORMANCE PARAMETERS
AMS monitors SCRAMNET for accessibility 24 hours a day, 7 days a week. Internal
systems and AMS staff perform the necessary monitoring. In addition, all system servers
are monitored to ensure that usage and storage capacities are not exceeded.
Communication logs are also checked frequently for any interruption in service between
the SCRAM Base Station and SCRAMNET. If SCRAMNET becomes non-operational,
AMS customers are promptly notified. AMS has developed contingency and backup
plans to ensure that any business disruption caused by a server malfunction is minimal.
The SCRAM CAM Bracelet will upload readings to the SCRAM Base Station at a
scheduled communication time. In order to send the data forward to SCRAMNET using
the base station, an analog phone line must be available. If an analog phone line is not
available, you have the option of connecting the MultiConnect AW wireless device with

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the base station in order to upload data using a cellular network. Once SCRAMNET
receives bracelet data, it is stored in a secure environment and is made available on the
SCRAMNET application. Internet access is required to access SCRAMNET. Throughout
the data transfer, client confidentiality is maintained.
When the SCRAM Base Station detects that an SCRAM House Arrest client is outside of
the allowable distance and the client’s house arrest schedule does not reflect that the
client has permission to leave the home, an alert is generated in SCRAMNET.
CUSTOMER SERVICES HOURS
As you are setting up your SCRAM Program, performing an equipment task, monitoring
clients, etc., it may be necessary to contact AMS. You can contact AMS via telephone or
e-mail 24 hours a day, 7 days a week to get the answer to any question or concern that
you may have.
Note: Prior to contacting AMS, determine if the answer to your question can be found on
the SCRAMNET Help page. For example, a full suite of quick sheets is available for use
when performing an equipment-related task.
Phone – 303.785.7879
Note: You must have an access code to speak with AMS Customer Services
personnel. If you do not have an access code, complete the Phone Access Code
Request form on the SCRAMNET Help page to receive the required code.
E-mail—[e-mail]

SCRAM Program Guidelines
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SCRAM Program Guidelines
“Drive thy business or…”
“…it will drive thee.”
Benjamin Franklin
The SCRAM Program provides you with a cost-effective sentencing alternative for the
court when dealing with high-risk, alcohol-dependent offenders or individuals that can
safely be monitored using SCRAM House Arrest. Throughout the country, SCRAM
Programs effectively serve as:
A condition of bond and probation
An alternative to incarceration
A sanction and monitoring tool for early prison-release programs
Hundreds of agencies across the country have implemented SCRAM Programs to help
manage the huge costs and risks associated with alcohol offenders. All SCRAM
Programs include the conditions that offenders agree to continuous alcohol monitoring
during the pretrial and post-sentencing stages, supervision in the community, and
participation in treatment programs aimed at tackling their alcohol abuse issues.
For example, high-risk, alcohol-dependent offenders, who in all likelihood would be
sentenced to county jail or the department of corrections, are allowed to serve a
sentencing period being monitored for alcohol consumption. With SCRAM, these
offenders can re-integrate into the community, support their families, obtain and maintain
employment, have access to alcohol treatment programs, and be responsible for the cost
of the monitoring program.
SCRAM House Arrest provides the same cost savings for those non-alcohol offenders
that are judged to be low-risk, non-violent individuals.

SCRAM Program Guidelines
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Caseload Management
At any time, you may have a full caseload of SCRAM clients being monitored for alcohol
consumption or for both alcohol consumption and house arrest. SCRAMNET provides
you with a single view to manage that caseload effectively. A caseload page at the
agency, agent supervisor, or agent level displays a complete list of SCRAM clients with
the following information displayed for each:
Primary contact phone number..
Whether or not the client is being actively monitored for SCRAM CAM or both
SCRAM CAM + House Arrest.
All unresolved, confirmed SCRAM CAM and/or SCRAM CAM + House Arrest
alerts.
House Arrest schedule.
If Client Verification Call (CVC) services are being utilized for that client.
(SCRAM House Arrest only).
Whether or not the client is within range of the base station. (SCRAM House
Arrest only).
Equipment associated with the client, the status of that equipment, and whether
or not an RMA number has been generated.
Any Critical Communication or maintenance alerts.
From the Caseload page, you can:
Navigate to a client’s General page.
Access the details for a specific alert.
Add a note to a client’s record.
Access a client’s HA schedule.
Navigate to a client’s Equipment page.
As an agent supervisor, you can view a list of all the SCRAM clients that your agents
manage.

SCRAM Program Guidelines
Version: 2.0 11 1/19/2017
SCRAM CAM Client Monitoring
AMS delivers the industry’s most effective and complete client-monitoring program
designed to detect alcohol consumption. As your primary point of contact, your AMS
Data Analyst will help you manage the day-to-day activities and troubleshoot internal
issues when they arise.
Your AMS Data Analyst will handle the daily analysis workload. Communications with
AMS will normally occur electronically in the form of a Daily Action Plan and if needed,
via telephone.
Figure 2: Daily Action Plan
DATA INTERPRETATION AND ANALYSIS
Once the SCRAM CAM Bracelet is attached to the client’s ankle, and the base station is
plugged in at the client’s home, 24 hour remote monitoring begins.
Alerts that can be generated may be an indication of an intentional non-compliance event
or an unavoidable circumstance. One example is:
A Communication alert can indicate that the client was unable to be within range
of the base station during their scheduled communication time, or did not report
to the office for a manual data upload.
Note: Normally, no action is required for a Communication alert. If the bracelet
does NOT communicate with the base station or Direct Connect for a second
consecutive day (48 hours), a Critical Communication alert is generated and the
original Communication alert is auto-resolved.

SCRAM Program Guidelines
Version: 2.0 12 1/19/2017
On the other hand, other alerts reflect that the client has likely violated the Participant
Agreement in some way. These alerts include:
A Critical Communication alert indicates that the client has established a trend of
not being within the base station during their scheduled communication time for
the past 48 hours or that the base station has been unplugged for the past 48
hours. A Critical Communication alert can also be generated if the client has not
reported to the office for a manual data upload.
An Alcohol Detected alert will always indicate that the client’s TAC level has
risen above the agency’s threshold. Introducing an interferant can also trigger this
alert. AMS analysis will confirm a true drinking event.
A Potential Removal alert indicates that the client may have removed the
bracelet.
A Potential Tamper alert can be a signal of an intentional act or an attempt to
mask an alcohol consumption event. AMS analysis will confirm any attempt to
tamper with the bracelet.
While the client is on the program, alerts can also be generated for equipment
maintenance or services. For example:
A Replace Equipment alert is generated if the bracelet or base station is flagged
as “Damaged”.
A Battery Low alert is generated when the battery strength falls below an
acceptable threshold.
ALERT GENERATION
A Workload panel is available at the Call Center, Agency, Agent, Court, Judge, Region,
and Service Location levels of SCRAMNET. The Workload panel displays the alerts that
have been generated for those clients that are in that level of coverage. All of the alerts
are listed in one of the following groups:
Positives
Tampers
Communications
Equipment Alerts
Equipment Assignment
Scheduled Maintenance
Each group is discussed separately.