
CONTENTS
ix
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NEO 1 and NEO 2
User Manual
How to Close a Saved Send List That Is Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Passwords in AlphaSmart Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Setting or Changing the Master Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Setting or Changing the Send List Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Clearing (Removing) a Send List Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Enabling File Passwords for AlphaWord Plus Files and Changing the Default
File Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Sending a User Dictionary to NEO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Replacing the Thesaurus with the Spanish-English Word Lookup . . . . . . . . . . . 119
Updating Your NEO Operating System or SmartApplets Using AlphaSmart
Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
How to Update NEOs without Preserving Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120
How to Update NEOs While Preserving AlphaWord Plus Files and KeyWords
Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Other AlphaSmart Manager Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . .123
NEO Difficulties and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Nothing appears on the NEO screen when I turn it on.. . . . . . . . . . . . . . . . . . . . . . . . . 123
When I attach my NEO to my computer, I can’t send any data, and my NEO
screen shows a file instead of the “Attached to…” message. . . . . . . . . . . . . . . . . . 123
When I turn on my NEO, I see something other than the file that I
expected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
When I send a file to my computer, some of the characters don’t show up. . . . . . . . . 124
I try to type in a file, but no characters appear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
My file (or the end of my file) is filled with garbage characters.. . . . . . . . . . . . . . . . . . 125
When I transfer text to my Windows computer, the case of the characters is
reversed; all the lowercase characters show up as uppercase, and the
uppercase characters show up as lowercase.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
When I press a key, the wrong letter appears on the screen. . . . . . . . . . . . . . . . . . . . . 125
My LCD screen broke. Is it covered under warranty? What should I do? . . . . . . . . . . 125
Do I need antivirus software for my NEO? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
What should I do if I spill something on my NEO? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
When I use Kid Works and Student Writing Center on my computer, I can’t
seem to send text from my NEO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Reinstalling or Repairing Keys on the NEO Keyboard . . . . . . . . . . . . . . . . . . . . . 126
Reinstalling the Key Cap Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Reinstalling the Scissors Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Reinstalling the Spacebar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129