altafiber Fioptics User manual
CB-144AF_03.2023
Welcome to Fioptics Internet. Enjoy the fastest internet in town, with
download speeds up to 2 Gbps and symmetrical upload speeds up to 1
Gbps. We deliver the very best in advanced network technology, to bring
you all the entertainment, information and communication you need at
the speed of light.*Browse, upload, share and save. Manage your home
from anywhere with your home’s WiFi connection + smart home devices,
available for purchase in our retail stores. Here at altafiber, we are
elevating your internet experience.
My altafiber – Free online access is available round-the-clock,
which makes reviewing and updating your account information fast,
secure and easy. Plus, you’ll find a wealth of support information and
online tours to guide you. To sign up, go online to altafiber.com and
click on My altafiber.
Pay bills • Find your closest store
Ask questions • Receive special oers
Elevate your internet experience with Whole Home WiFi from altafiber.
Whole Home WiFi provides you with fast and consistent connectivity
throughout your home. From basement to bedroom and everywhere in
between, you will have peace-of-mind connectivity for all devices, in all
rooms, at all times. Visit altafiber.com/wholehomewifi to learn more.
Special features
of the Google Home app
App Manager
Access, monitor, and
change settings. Add
additional managers
using their Google
Account login.
Monitor Network
See what’s connected
to your network and
how much bandwidth
you’re using.
Network Check
Test Internet speed
to your home.
Family WiFi
Labels let you pause
several devices at
once, schedule a
pause, and set up site
blocking.
Guest WiFi
Create a separate
network for your
guests.
Priority Device
Prioritize Internet
trac to a device.
Google Wifi Point
*Fastest Internet based on residential 2 Gbps download/1 Gbps upload speeds as of 2/17/23 WiFi speeds may vary based on
your environment.
What’s inside:
Google Wifi Point Google Power Adapter Ethernet Cable Quick Start Guide
(Not needed)
Internet
Installation Instructions
Power and Connect
Plug the power adapter into a nearby outlet and connect it to the
power port of your Google Wifi Point. Next, connect the Ethernet
cable from the LAN port to the data jack or any LAN port of your
ONT.
No Internet connection?
Follow the steps below to troubleshoot any delays or interruptions of your
connection.
Color What it means What to do
Pulsing
amber
Wifi Point has no
internet connection
1. Check to make sure your
ONT’s power light is on (see
step 1 for indicator light
location).
2. Make sure your ONT is
plugged into a power outlet.
Pulsing red Wifi Point has an issue
1. Perform a factory reset by
pressing and holding the
button on the back of your
Google Wifi Point for about
10 seconds. It will flash white,
and then blue. When it flashes
blue, you can release the
button.
No light No power 1. Ensure the Google Wifi Point is
plugged into a working outlet.
Download the app
Download and open the Google Home app on your
smartphone or tablet to complete your installation. If you don’t
have a Google account you will be required to register for one
in the Google Home app.
1 2
3
4
LAN
PHONE
RESET
1 2 3 4
DATA JACK
Google Wifi Point to data jack Google Wifi Point to ONT
Locate the Fioptics Wiring
The data jack is typically labeled and
may be near the TV, or in the home oce.
It will have a blue or orange port. It’s
important not to confuse the data jack
with a standard telephone jack.
Alternatively, you can connect directly to your ONT. Your ONT is
typically located in the basement or a garage. If you don’t find it
easily, you can look on the outside of your house and find where
the black fiber cable enters your home. Many times, you’ll find the
ONT on the other side of the wall, or close by. Ensure your ONT is
plugged in and the power indicator is lit.
Calix
Nokia Alcatel-Lucent
POWER
CPU
WAN
PHONE
LAN 4
LAN 3
LAN 2
LAN 1
LAN PHONE
RESET
1 2 3 4
POWER
(12VDC, 1.5A)
PWR
BTRY
FAIL
DATA
4
DATA
3
DATA
2
DATA
1
NTWK
MGMT
POTS
1
2
3
4
2.4G
5G
DATA JACK
PWR
BTRY
FAIL
DATA
4
DATA
3
DATA
2
DATA
1
NTWK
MGMT
POTS
POWER
CPU
WAN
PHONE
LAN 4
LAN 3
LAN 2
LAN 1
LAN PHONE
RESET
1 2 3 4
POWER
(12VDC, 1.5A)
When the light ring is solid blue, it is
starting up. When it pulses blue, it is ready
for setup.
When the light ring is solid
white, you are online.
Adjust WiFi Settings
Please take the following steps in the app. If you
need help, scan the QR Code to view a tutorial on
our website.
From your smartphone:
1. Tap Settings icon .
2. Under “Features,” select “Nest Wifi.”
3. Scroll down and select “Advanced Networking” and enable IPV6.
4. Select “DNS” or “DNS Settings” and change setting to “ISP.”
From your tablet:
1. Tap the gear icon in the top right corner of your screen to
open your Wifi Settings.
2. Select “Advanced Networking” and enable IPV6.
3. Select “DNS” or “DNS Settings” and change DNS setting to “ISP.”
4. Tap “save” at the top of the screen.
For self-help tips, tutorials and more, or to contact us: altafiber.com/selfinstall YouTube.com/altafiber 513.565.9890
