Altec ATP-4310 User manual

USER’S
MANUAL
ATP-4310
ATP-4610
THERMAL TRANSFER / DIRECT THERMAL
BAR CODE PRINTER

Copyright Information
The copyright in this manual, thesoftware and firmware in the printer
described therein are owned by the company.
CG Triumvirate is a trademark ofAgfa Corporation. CG Triumvirate Bold
Condensed font isunder license from the Monotype Corporation. Windows is a
registered trademark of Microsoft Corporation.
All other trademarks are the property of their respective owners.
Information in this document issubject to change without notice and does not
represent a commitment onthe part of the company.No part of this manual
may be reproduced or transmitted in any form or by any means, for any
purpose other than the purchaser’s personal use, without the expressed
written permission of the company.

-ii -
Agency Compliance and Approvals
EN 55022 (Class A)
EN 55024
EN 61000-3-2 / EN 61000-3-3
EN 60950-1
This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
FCC CFR Title 47 Part 15B, Class A
ICES-003, Class A
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s instruction manual, may
cause harmful interference with radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference, in which case you will be
required to correct the interference at your own expense.
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conform à la norme NMB-003 du
Canada.
AS/NZS CISPR 22 (Class A)
GB-4943.1
GB9254 (Class A)
GB17625.1
此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰，在这种情况下，可
能需要用户对干扰采取切实可行的措施。
UL 60950-1(2nd Edition)
CSA C22.2 No. 60950-1-07(2nd Edition)
EN 60950-1

-iii -
Wichtige Sicherheits-Hinweise
1. Bitte lesen Sie diese Hinweis sorgfältig durch.
2. Heben Sie diese Anleitung fűr den späteren Gebrauch auf.
3. Vor jedem Reinigen ist das Gerät vom Stromentz zu trennen. Verwenden Sie keine Flüssig-oder
Aerosolreiniger. Am besten eignet sich ein angefeuchtetes Tuch zur Reinigung.
4. Die Netzanschluß-Steckdose soll nahe dem Gerät angebracht und leicht zugänglich sein.
5. Das Gerät ist vor Feuchtigkeit zu schűtzen.
6. Bei der Aufstellung des Gerätes ist auf sicheren Stand zu achten. Ein Kippen oder Fallen könnte
Beschädigungen hervorrufen.
7. Beachten Sie beim Anschluß ans Stromnetz die Anschlußwerte.
8. Dieses Gerät kann bis zu einer Außentemperatur von maximal 40℃betrieben werden.
CAUTION
Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the instructions.
“VORSICHT”
Explosionsgefahr bei unsachgemäßen Austaush der Batterie. Ersatz nur durch denselben oder
einem vom Hersteller empfohlenem ähnlichen Typ. Entsorgung gebrauchter Batterien nach Angabren
des Herstellers.
CAUTION:
Any changes or modifications not expressly approved by the grantee of this device could void the
user's authority to operate the equipment.
CAUTION
1. HAZARDOUS MOVING PARTS IN CUTTER MODULE. KEEP FINGER AND OTHER
BODY PARTS AWAY.
2. THE MAIN BOARD INCLUDES REAL TIME CLOCK FEATURE HAS LITHIUM BATTERY
CR2032 INSTALLED. RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE.
3. DISPOSE OF USED BATTERIES ACCORDING TO THE MANUFACTURER
INSTRUCTIONS.

- iv -
Contents
1. Introduction............................................................................................................. 1
1.1 Product Introduction......................................................................................... 1
1.2 Product Features.............................................................................................. 2
1.2.1 Printer Standard Features................................................................................................ 2
1.2.2 Printer Optional Features................................................................................................. 4
1.3 General Specifications...................................................................................... 5
1.4 Print Specifications........................................................................................... 5
1.5 Ribbon Specifications....................................................................................... 5
1.6 Media Specifications ........................................................................................ 6
2. Operations Overview.............................................................................................. 7
2.1 Unpacking and Inspection................................................................................ 7
2.2 Printer Overview............................................................................................... 8
2.2.1 Front View.......................................................................................................................... 8
2.2.2 Interior view..................................................................................................................... 10
2.2.3 Rear View......................................................................................................................... 11
2.3 Operator Control............................................................................................. 13
2.3.1 LED Indication and Keys................................................................................................ 15
2.3.2 Touch Screen (MT series) .............................................................................................. 16
3. Setup.................................................................................................................... 18
3.1 Setting up the printer...................................................................................... 18
3.2 Loading the Ribbon........................................................................................ 19
3.2.1 Loading the Ribbon ........................................................................................................ 19
3.2.2 Remove Used Ribbon..................................................................................................... 22
3.3 Loading the Media.......................................................................................... 23
3.3.1 Loading the Media........................................................................................................... 23
3.3.2 Loading the Fan-fold/External Media............................................................................ 27
3.3.3 Loading Media in Peel-off Mode (Option)..................................................................... 28
3.3.4 Remove Liner from Internal Rewind (Option).............................................................. 30
3.3.5 Loading Media in Rewind Liner with Label Mode (Option)......................................... 31
3.3.6 Remove Labels from Internal Rewind (Option)............................................................ 32
4. Adjustment Knob.................................................................................................. 33
4.1 Print Head Pressure Adjustment knob ........................................................... 33

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4.2 Ribbon Tension Adjustment Module............................................................... 34
4.3 Print Head Burn Line Adjustment Knob.......................................................... 35
4.4 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles................................. 36
5. LCD Menu Function for MT Series....................................................................... 38
5.1 Enter the Main Menu...................................................................................... 38
5.2 Main Menu Overview ..................................................................................... 39
5.3 TSPL2............................................................................................................ 40
5.4 ZPL2 .............................................................................................................. 42
5.5 Sensor............................................................................................................ 45
5.6 Interface......................................................................................................... 46
5.6.1 Serial Comm................................................................................................................... 46
5.6.2 Ethernet .......................................................................................................................... 47
5.7 File Manager.................................................................................................. 48
5.8 Diagnostics .................................................................................................... 49
5.8.1 Print Config. ................................................................................................................... 49
5.8.2 Dump Mode .................................................................................................................... 51
5.8.3 Print Head....................................................................................................................... 52
5.8.4 Display............................................................................................................................ 52
5.8.5 Sensor............................................................................................................................. 52
5.9 Advanced....................................................................................................... 53
5.10 Service ....................................................................................................... 54
6. LCD Menu Function for MU Series....................................................................... 55
6.1 Enter the Main Menu...................................................................................... 55
6.2 Main Menu Overview ..................................................................................... 55
6.3 Setup.............................................................................................................. 56
6.3.1 Printer Setup (TSPL2/ ZPL2)......................................................................................... 56
6.3.2 Sensor............................................................................................................................. 61
6.3.3 Serial Comm................................................................................................................... 62
6.3.4 Date Time........................................................................................................................ 62
6.4 File Manager.................................................................................................. 63
6.5 Diagnostics .................................................................................................... 64
6.5.1 Print Config. ................................................................................................................... 64

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6.5.2 Dump Mode .................................................................................................................... 66
6.5.3 Rotate Cutter.................................................................................................................. 67
6.6 Language....................................................................................................... 68
6.7 Service........................................................................................................... 69
7. Diagnostic Tool..................................................................................................... 70
7.1 Start the Diagnostic Tool................................................................................ 70
7.2 Printer Function.............................................................................................. 71
7.3 Setting Ethernet by Diagnostic Tool............................................................... 72
7.3.1 Using USB interface to setup Ethernet interface......................................................... 72
7.3.2 Using RS-232 interface to setup Ethernet interface.................................................... 73
6.3.3 Using Ethernet interface to setup Ethernet interface.................................................. 74
8. Troubleshooting.................................................................................................... 76
9. Maintenance......................................................................................................... 79
Revise History .......................................................................................................... 80

1. Introduction
1.1 Product Introduction
Thank you very much for purchasing an Altec label printer.
This printer is designed with die-casting aluminum chassis and print mechanism, metal cover with large
clear media view window, which ensuring to work for the extreme and heavy duty industrial environment
and applications.
With back-lit graphic LCD display, printer status can be managed easier and operated more user friendly.
The moveable sensor design can accept wide range of label media. All of the most frequently used bar
code formats are included. Fonts and bar codes can be printed in any one of the four directions.
This printer is built-in the high quality, high performance MONOTYPE IMAGING® True Type font engine
and one CG Triumvirate Bold Condensed smooth font. With flexible firmware design, user can also
download the True Type Font from PCinto printer memory for printing labels. Besides the scalable font, it
also provides a choice of five different sizes of alphanumeric bitmap font, OCR-Aand OCR-Bfonts. By
integrating rich features, it is the most cost-effective and high performance printer in its class!
•Applications
oIndustrial-duty printing
oHealthcare patient safety
oCompliance labeling
oWork in process
oOrder fulfillment
oDistribution
oShipping/ receiving
oTicketing
oElectronics & jewelry labeling

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1.2 Product Features
1.2.1 Printer Standard Features
The printer offers the following standard features.
Product standard feature
203 dpi
models
300 dpi
models
600 dpi
models
Thermal transfer/ or direct thermal ○○○
High quality die-cast aluminum design ○○○
Metal cover with large clear media view window ○○○
Moveable gap sensor (position adjustable)
○○○
Moveable black mark sensor (position adjustable) ○○○
Ribbon end sensor ○○○
Ribbon encoder sensor (Support color ribbon) ○○○
Head open sensor ○○○
Graphic type, 128 x 64 pixel, with back light---MU series
Resistive Touch Screen, 16 bits Color, 480 x 272 pixels, with
back lights---MT series
Supported languages:
English
French
German
Spanish
Italian
Traditional Chinese
Simplified Chinese
Japanese
Russian

Polish
○○○
Control panel with 6 operation buttons ○○○
Control panel security (TCF) ○○○
LED indicators
○○○
Real time clock ○○○
Internal Ethernet print server (10/100 Mbps) interface ○○○
USB 2.0 client (High speed mode) ○○○
Serial RS-232C (2400-115200 bps) interface ○○○
USB host interface, for scanner or PC keyboard ○○○
128 MB DDR2 SDRAM memory ○○○
128 MB FLASH memory ○○○
SD FLASH card memory expands storage to 32 GB ○○○
32-bit RISC high performance processor ○○○
Standard industry emulations right out of the box including
Eltron
®
and Zebra
®
language support
○○○
Internal 8 alpha-numeric bitmap fonts ○○○
Fonts and bar codes can be printed in any one of the four
directions (0, 90,180, 270 degree)
○○○
Internal Monotype Imaging®true type font engine with one CG
Triumvirate Bold Condensed scalable font
○○○
Downloadable fonts from PC to printer memory ○○○

- 3 -
Bar code, graphics/image printing
Supported bar code
Supported
image
1D bar code
2D bar code
BITMAP,
BMP, PCX
(Max. 256
colors
graphics)
Code128 subsets
A.B.C, Code128UCC,
EAN128, Interleave 2
of 5, Code 39, Code
93, EAN-13, EAN-8,
Codabar, POSTNET,
UPC-A, UPC-E, EAN
and UPC 2(5) digits,
MSI, PLESSEY,
China Post, ITF14,
EAN14, Code 11,
TELPEN, PLANET,
Code 49, Deutsche
Post Identcode,
Deutsche Post
Leitcode, LOGMARS
CODABLOCK F
mode,
DataMatrix,
Maxicode, PDF-
417, Aztec,
MicroPDF417,
QR code, RSS
Barcode (GS1
Databar)
○○○
Supported code page:
Codepage 437 (English - US)
Codepage 737 (Greek)
Codepage 850 (Latin-1)
Codepage 852 (Latin-2)
Codepage 855 (Cyrillic)
Codepage 857 (Turkish)
Codepage 860 (Portuguese)
Codepage 861 (Icelandic)
Codepage 862 (Hebrew)
Codepage 863 (French Canadian)
Codepage 864 (Arabic)
Codepage 865 (Nordic)
Codepage 866 (Russian)
Codepage 869 (Greek 2)
Codepage 950 (Traditional Chinese)
Codepage 936 (Simplified Chinese)
Codepage 932 (Japanese)
Codepage 949 (Korean)
Codepage 1250 (Latin-2)
Codepage 1251 (Cyrillic)
Codepage 1252 (Latin-1)
Codepage 1253 (Greek)
Codepage 1254 (Turkish)
Codepage 1255 (Hebrew)
Codepage 1256 (Arabic)
Codepage 1257 (Baltic)
Codepage 1258 (Vietnam)
ISO-8859-1: Latin-1 (Western European)
ISO-8859-2: Latin-2 (Central European)
ISO-8859-3: Latin-3 (South European)
ISO-8859-4: Latin-4 (North European)
ISO-8859-5: Cyrillic
ISO-8859-6: Arabic
ISO-8859-7: Greek
ISO-8859-8: Hebrew
ISO-8859-9: Turkish
ISO-8859-10: Nordic
○○○

- 4 -
ISO-8859-15: Latin-9
UTF-8
1.2.2 Printer Optional Features
The printer offers the following optional features.
Product option feature User
option Dealer option Factory option
Applicator I/O interface (GPIO)
○
Main board with extended memory ( 512 MB Flash/ 256 MB
SDRAM )
○
Peel-off kit
(Include liner rewind spindle and peel off sensor)
○
Internal rewind kit (Max. 6” OD/ Include label rewind spindle and
label redirect kit)
○
Regular guillotine cutter (Cut on non-adhesive material)
0.06~0.25 mm thickness
○
Rotary heavy duty cutter
paper weight <200g/m
2
○
Care label cutter
Media width: 25.4~70 mm
Media thickness: Max. 0.15 mm
Media core ID: 50.8 mm~76.2 mm
Non-print area: 2mm from top of form
○
KP-200 Plus series keyboard ○
KU-007 Plus programmable smart keyboard ○
Bluetooth module (Serial interface) ○
802.11 b/g/n wireless module (Serial interface) ○
Note: Except for the linerless cutter, all regular/heavy duty/care label cutters DO NOT cut on media with glue.

- 5 -
1.3 General Specifications
General Specifications
Physical
dimensions 270 mm (W) x 308 mm (H) x 515 mm (D)
Weight 15 kg (33.07 Ibs)
Power
Internal switching power supply
Input: AC 100-240V, 2A, 50-60Hz
Output: DC 24V, 5A, 120W
Environmental
condition Operation: 5 ~ 40˚C (41 ~ 104˚F), 25~85% non-condensing Storage: -40 ~ 60 ˚C (-40 ~ 140˚F), 10~90% non-condensing
Environmental
concern Comply with RoHS, WEEE
1.4 Print Specifications
Print
Specifications
203 dpi
models 300 dpi models 600 dpi models
Print head resolution
(dots per inch/mm)
203 dots/inch
(8 dots/mm)
300 dots/inch
(12 dots/mm)
600 dots/inch
(24 dots/mm)
Printing method Thermal transfer/ or direct thermal
Dot size
(width x length)
0.125 x 0.125 mm
(1 mm = 8 dots)
0.084 x 0.084 mm
(1 mm = 12 dots)
0.042 x 0.042 mm
(1 mm = 24 dots)
Print speed
(inches per second)
Up to 14 ips
(11~14 ips for special
media)
Up to 10 ips
(7-10 ips for special
media)
4 ips
Max. print width 4.09” (104 mm)
Max. print length 1000” (25400 mm) 450” (11430 mm) 100” (2540 mm)
Printout bias Vertical: 1 mm max.
Horizontal: 1 mm max.
Printing ratio
20%, Full web black bar thickness can’t be greater than 48 dots
height
1.5 Ribbon Specifications
Ribbon Specifications
Ribbon outside diameter Max. 90 mm
Ribbon length 600 meter long
Ribbon core inside diameter 1” core (25.4 mm)
Ribbon width 25.4 mm ~ 113 mm
Ribbon wound type Ink coated outside or inside
Note: Support color ribbon

- 6 -
1.6 Media Specifications
Media Specifications 203 dpi models 300 dpi models 600 dpi models
Label roll capacity 208.3 mm (8.2”) OD
Media alignment Edge alignment
Media type Continuous, die-cut, Fan-fold, tag, notched, black mark,
perforated, care label (width less than 3 inch)
Media wound type Printing face outside wound
Media width 25.4~116mm (1" ~ 4.5")
Media thickness 0.06~0.30 mm (2.3~11.8 mil), max. 300g/m2
Media core diameter 25.4~76.2 mm (1”~3”)
Label length
5~25400 mm
(0.20”~1000”)
5~11,430mm
(0.20”~450”)
5~2540mm
(0.20”~100”)
Label length
(cutter mode)
25.4~4064 mm
(1”~ 160”)
25.4~1854 mm
(1”~73”)
25.4~1016 mm
(1”~40”)
Label length
(peeler mode)
25.4~152.4 mm (1”~6”)
Gap height Min. 2 mm
Black mark height Min. 2 mm
Black mark width Min. 8 mm (0.31”)

- 7 -
2. Operations Overview
2.1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping. Please
carefully inspect the packaging and printer upon receiving the bar code printer. Please
retain the packaging materials in case you need to reship the printer. Unpacking the
printer, the following items are included in the carton.
If any parts are missing, please contact the Customer Service Department of your
purchased reseller or distributor.
One printer unit
One Windows labeling software/Windows driver CD disk
One quick installation guide
One power cord
One USB interface cable

- 8 -
2.2 Printer Overview
2.2.1 Front View
1.
LED indicators
2.
LCD display
3.
Operation buttons
4.
Media view window
5.
Paper exit chute
6.
Printer cover
2
1
3
4
5
6
For MU series

- 9 -
1.
LED indicators
2.
Touch screen
3.
Operation buttons
4.
Media view window
5.
Paper exit chute
6.
Printer cover
2
1
3
4
5
6
For MT series

-10 -
2.2.2 Interior view
1. Ribbon rewind spindle
2. Ribbon release button
3. Print head pressure adjustment knobs
4. Z axis mechanism adjustment knob
5. Ribbon tension adjustment knob
6. Print head release lever
7. Media sensor lock lever
8. Ribbon supply spindle
9. Media guide bar & Rear label guide
10. Label roll guard
11. 3” label supply spindle
12. External label entrance chute
13. Damper
14. Print head
15. Platen roller
16. Media sensor
17. Front label guide
2
1
3
4
13
7
5
8
9
10
11
12
6
14
15
16
17

-11 -
2.2.3 Rear View
* Recommended SD card specification
Type SD card spec
SD card capacity
Approved SD card manufacturer
SDHC
V2.0 Class 4
2G
Transcend
V3.0 Class 10
32G
Kingston
V3.0 Class 10
16G
Kingston
V2.0 Class 4
8G
Scandisk
V3.0 Class 10
32G
Scandisk
1.
External label entrance chute
2.
Power cord socket
3.
Power switch
4.
Ethernet interface
5.
* SD card socket
6.
USB interface
7.
USB host
8.
RS-232C interface
9.
GPIO interface (Option)
10.
Centronics interface
Note:
The interface picture here is for reference only. Please refer to the product
specification for the interfaces availability.
1
3
2
4
7
6
5
8
9
10

-12 -
Micro SD
V2.0 Class 4
4G
Transcend
V2.0 Class 4
8G
Transcend
V3.0 Class 10 UHS-I
16G
Transcend
V3.0 Class 10 UHS-I
32G
Transcend
V3.0 Class 10
16G
Kingston
V2.0 Class 4
16G
Scandisk
V3.0 Class 10 UHS-I
16G
Scandisk
-The DOS FAT file system is supported for the SD card.
-
Folders/files stored in the SD card should be in the 8.3 filename format.
-The miniSD/microSD card to SD card slot adapter is required.

-13 -
2.3 Operator Control
For MU series
LEDs
LCD
display
Keys
Printer
model
Printer firmware
version