
DISTRIBUTION AMPLIFIERS
7
TROUBLESHOOTING GUIDE 8
•Please make sure that the amplitude of input
video analog signal is less than 1.5V and is at
TTL level for SYNC signal.
•Please make sure that the outputs are
terminated properly and the cable run does not
exceed 15 feet for the local monitor output and
100 feet for the main output port.
•If a problem arises after continuous usage at
higher voltage, higher temperature, higher
humidity, or at other extreme environmental
conditions, please correct the problem.
ALTINEX POLICY 9
9.1 LIMITED WARRANTY
ALTINEX warrants that its products and cables
are free from defects in materials under normal
use and service. This warranty is limited to
repairing at company’s factory any part or parts
of the product, which upon company’s
examination shall disclose to be, thus defective.
Products considered defective should be
returned to company with transportation charges
pre-paid shall within 2 years (90 days for cables)
from date of shipment to the purchaser. The
warranty is expressly instead of all other
warranties expressed or implied. ALTINEX
neither assumes nor authorizes any other person
to assume for it any other liability in connection
with the sale of the products. This warranty shall
not apply to any product that shall have been
repaired or altered outside of company’s factory
in any way so as, in its judgment, to affect its
stability or reliability, or that has been subject to
misuse, negligence or accident.
9.2 RETURN POLICY
It is very important to ALTINEX that you receive
the products that you have ordered and that this
product fulfills your need. In the unlikely event,
that an ALTINEX product needs to be returned
please follow the policies below:
ALTINEX will accept product returns for a period
of 30 days from authorized ALTINEX dealers.
Products must be returned in an unopened
package.
If a product has been opened, the restocking
fees will apply. For the restocking fee amount,
please contact an ALTINEX Sales
Representative.
If the product is in your possession for more than
30 days, the restocking fees will apply.
ALTINEX will not accept any returns on cables or
custom products.
If your product is in warranty and needs service,
contact the ALTINEX Sales Department for an
RMA (Return Material Authorization). Products
returned without an RMA number may
experience a delay in service.
If your product is out of warranty and needs
service, contact the ALTINEX Sales Department
for an RMA (Return Material Authorization).
Products returned without an RMA number may
experience a delay in service. The service
charges will be quoted to you before the actual
repairs are done.
9.3 CONTACT INFORMATION
ALTINEX, Inc
Phone: 714-990-2300
Fax: 714-990-3303