ACCESSORIES
400-0446-0019
OPERATION 7
The AC301-201 requires no adjustments for
operation. Once connected, the AC301-201 will
work trouble-free without user intervention.
TROUBLESHOOTING GUIDE 8
We have carefully tested and found no problems in
the supplied AC301-201.However, we would like to
offer suggestions for the following:
8.1 LED IS NOT RED
There is a power LED next to the RJ-45
connector on the AC301-201. The LED is visible
through the seam of the plastic enclosure.
Cause 1: There is no power.
Solution: Verify the AC301-201 is connected
directly to the MultiTasker and that
the MultiTasker enclosure has
power and is turned on. If LED is still
not on, see Cause 2.
Cause 2: The wrong cable is being used.
Solution: If there is a cable between the
AC301-201 and the MultiTasker,
verify pin 9 of the cable has a
continuity throughout the cable.If
the LED is still not on, see Cause 3.
Cause 3: The AC301-201 is not connected
to a MultiTasker.
Solution: If the AC301-201 is not connected to
a MultiTasker, then the external
power adapter must be connected.
Connect the power adapter to the
AC301-201. If the LED is still not on,
see Cause 4.
Cause 4: The AC301-201 has a problem.
Solution: If there is still no power, the
AC301-201 may require service.
Please, call ALTINEX at
(714) 990-2300.
8.2 NO COMMUNICATION
Cause 1: The devices are incompatible.
Solution: Connect the computer directly to the
destination device using a standard
RS-232 cable. If the devices
communicate without the
AC301-201, the problem is with the
cables or AC301-201; see Cause 2.
Cause 2: Cable connections are wrong.
Solution: Verify the output of the AC301-201
is connected to the input of the serial
device.
Solution 2: Verify that the Signal Present LED
on the AC301-201 is on and red. If
the LED is on and red, check the
connection between the computer
and the AC301-201.
Solution 3: If the LED on the AC301-201 is red,
use the DeviceInstaller as described
in the installation section. If the
AC301-201 is seen on the network
and the LED is on and red, and
there is still no communication, call
ALTINEX at (714) 990-2300.
ALTINEX POLICIES 9
9.1 LIMITED WARRANTY/RETURN POLICIES
Please see the ALTINEX website at
www.altinex.com for details on warranty and
return policies.
9.2 CONTACT INFORMATION
ALTINEX, Inc.
592 Apollo Street
Brea, CA 92821 USA
TEL: 714 990-2300
TOLL FREE: 1-800-ALTINEX
WEB: www.altinex.com
