Antelope ZEO User manual
ZEO
Portable Hi-Fi DAC & Headphone amp
User’s manual
Version 1.0 - 28.02.2023
CONTENTS
BEFORE YOU BEGIN ................................................................................................................................. 2
PRODUCT ACTIVATION ........................................................................................................................... 3
SYSTEM REQUIREMENTS........................................................................................................................ 6
CONNECTIVITY AND LED LIGHTS EXPLAINED................................................................................... 7
USING ZEO ON DIFFERENT SYSTEMS................................................................................................. 8
Windows PC............................................................................................................................................... 8
macOS........................................................................................................................................................ 9
WHAT’S IN THE BOX............................................................................................................................... 10
CUSTOMER SUPPORT INFORMATION................................................................................................ 11
MY ANTELOPE AUDIO PRODUCT ISN’T WORKING.......................................................................... 12
LIMITED WARRANTY POLICY................................................................................................................ 14
SAFETY NOTES ....................................................................................................................................... 20
TECHNICAL SPECIFICATIONS.............................................................................................................. 21
Antelope Audio ZEO User Manual
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BEFORE YOU BEGIN
Congratulations on your purchase! We would like to turn your attention to the following:
ZEO is a portable bus-powered DAC and headphone amplifier with pristine sound quality
achieved thanks to Antelope Audio’s proprietary technologies developed within the last 15
years.
ZEO is a Plug & Play device, it does not require any mandatory software installation, although
there is an available Antelope Launcher application which allows Firmware updates.
No drivers are required for playing audio on macOS or Windows operating systems. ZEO can
be used on mobile devices such as Android phones and tables as well as iOS products like
iPhone and iPad.
Should you ever find yourself struggling, do not hesitate to contact our Customer Support
team over phone, live chat and our ticket system.
We hope you will enjoy sound like never before with ZEO.
Best wishes,
Team Antelope
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PRODUCT ACTIVATION
Please note that the device activation procedure is not mandatory, but it is recommended.
It requires an active Internet connection on your computer.
This chapter contains the necessary instructions:
2. Open your internet browser and navigate to https://en.antelopeaudio.com/login/
3. Login to the Antelope Audio user area with your e-mail and password.
If you don't have an account, visit https://en.antelopeaudio.com/sign-up/ to create one.
4. Click on the 'Activate New Device' button.
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After selecting your device, enter the 13-digit serial number which you can find on a
small sticker in the base of your device or on the side of the box:
5. Click on “ZEO” from the device list.
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SYSTEM REQUIREMENTS
Mac:
•Apple Mac 2013 or newer with USB 2.0/3.0/3.1 port or Thunderbolt 3
•Minimum: Mac OS X 10.14 Mojave. Recommended: Mac OS X 11.02 Big Sur
•Available storage space (Minimum 4 GB)
•Memory (RAM): 4 GB minimum (8 GB or more recommended)
Windows:
•PC computer with USB 2.0/3.0/3.1 port
•Windows 10 (64-bit) with latest Microsoft Updates
•Available storage space (Minimum 4 GB)
•Memory (RAM): 4 GB minimum (8 GB or more recommended)
•CPU: Intel Core i3™ or AMD FX ( recommended)
Android:
•Android phones and tables with USB-C ports that are Host compliant
(providing 5V/ 500mA) and support Audio Device Class
iOS:
•iPhone 8 or newer
•Recommended iOS 16
Additional Information:
•Stable Internet connection is required to download the Antelope Launcher and update
the firmware of the device.
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CONNECTIVITY AND LED LIGHTS EXPLAINED
ZEO has the following hardware components:
•1 x 3.5mm Headphone output
The оutput can send signal to different headphones and aux cables.
•1 x USB-C port for playback and power supply
The port can be connected to a USB-C port of a smartphone, tablet or computer with
the provided USB-C to USB-C cable or together with the USB-C to USB-A adapter
into a USB-A port.
•1 x LED light with 3 colors, showing the state of the device
Green: the device is powered on, but no audio is playing
Blue: the device is connected and playing Audio
Cyan: the device is connected and playing DSD DoP format
Headphones
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USING ZEO ON DIFFERENT SYSTEMS
Windows PC
ZEO is natively compatible with Windows, and it does not require additional drivers to be
installed. Once the device is plugged, the computer will recognize it and it will show up in
“Sounds” tab:
Volume can be adjusted from the Windows volume slider.
In order to change the Sample Rate Enter the ‘Sounds’ options window from the Control Panel
or right-click the speaker icon in the system tray and choose ‘Open Sound settings’ and
navigate to “Advanced”:
If you are using ZEO with a DAW, it will automatically follow the Sample rate of the DAW
without the need to change it from “Windows Sound Settings”.
The device will appear as MME/DirectX driver in your DAW.
NOTE: To avoid hearing damage, turn down the volume of your system to its
minimum level before you put the headphones on!
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macOS
ZEO is natively compatible with macOS systems, and it does not require additional drivers to
be installed. Once the device is plugged, the computer will recognize it and it will show up in
“Audio MIDI Settings” and “Sounds” tab:
•Volume can be adjusted from the Volume Slider.
•Sample rate can be changed from the drop-down menu “Format”.
If you are using ZEO with a DAW, it will automatically follow the Sample rate of the DAW
without the need to change it from “Audio MIDI Settings”.
The device will appear as Core Audio driver in your DAW.
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WHAT’S IN THE BOX
•ZEO DAC
•USB-C to USB-C cable
•USB-C to Lightning cable
USB-C to USB-A adapter
•Getting Started leaflet
Antelope Audio ZEO User Manual
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CUSTOMER SUPPORT INFORMATION
Antelope Audio Customer Support can be reached by the following means:
Online
Visit support.antelopeaudio.com
Phone
We are there for you around the clock, 21 hours/day, Monday to Friday.
North America +1-916-238-1643 01:00 a.m. – 10:00 p.m. (EST)
International +44 19 2593 3423 06:00 a.m. – 03:00 a.m. (GMT)
Live Chat
Live Chat is available during the following hours Monday to Friday
International 06:00 a.m. – 06:00 p.m. (GMT)
Note: If you’re trying to reach us outside working hours, we advise you to file a ticket in our
customer support system or leave a voice message.
Additional Resources
•The Antelope Audio Users Facebook group lets you interact with fellow users and
some of our employees. Note, however, that it is not meant to be a support group.
Please contact our customer support team for such inquiries.
•The Knowledge Base in our Customer Support section is an often-overlooked source
of troubleshooting information, answers to commonly asked questions and Antelope
know-how.
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MY ANTELOPE AUDIO PRODUCT ISN’T WORKING.
WHAT SHOULD I DO?
If you can't find a solution on your own, please get in touch with us so we check if you are
having a hardware-related issue. If this is the case, we'll guide you through the repair process.
If the product should be returned, a RMA number will be issued so we can begin the
procedure.
What's an RMA number?
Issuing a RMA (Return Merchandise Authorization) number is required for any factory service
or repair procedure. Please, don't attempt to send us your device without receiving a RMA
number first, as the device will be returned and not serviced.
How do I get an RMA number?
The Antelope Audio Customer Support team is in charge of issuing RMA numbers. Visit
support.antelopeaudio.com and get in touch.
After your RMA has been issued, you will receive an email with instructions on how to proceed.
RMA shipping information
Alongside the product you are returning please, include a letter containing your full name,
shipping address, RMA number issued by our technical support team and a note with a short
information about the technical issue.
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Please use the original box if possible, because a worn out one will surely not protect your
product sufficiently on its way to the Antelope Audio HQ. Additional cushioning materials in
multiple layers between the unit and the box walls to prevent from shock, vibration and
various tears and scratches.
Please remove any labels or old shipment markings it may have and ensure you add your
shipping address inside the box in case the original shipment label becomes illegible during
transportation.
The shipping costs are covered by the owner of the product. Antelope Audio will not cover any
local customs charges.
We recommend using a courier service of your choice (e.g. DHL, UPS, FedEx). The package
should be insured for its real value, marked as fragile and a tracking number should be
provided. We do not recommend using standard mail delivery services.
Please, don't forget to add the RMA number, issued by the Antelope Audio technical support,
on all shipping paperwork.
Antelope Audio cannot be held responsible for undelivered packages – lost or damaged on the
way to the Antelope Audio HQ. For damage claims, please contact your shipping service
provider of choice.
Antelope Audio cannot cover any repair costs for product damages due to poor packaging.
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LIMITED WARRANTY POLICY
This is a non-transferable voluntary Limited Product Warranty provided to end-customers
who have purchased Antelope Audio-branded hardware product (hereinafter referred to as
“Product”) from an authorized Antelope Audio re-seller.
For customers covered by consumer protection laws or regulations in their country of
purchase or, if different, their country of residence, the benefits conferred by Antelope Audio's
Limited Warranty are in addition to, and not instead of, rights and remedies convened by such
consumer protection laws and regulations and it does not exclude, limit or suspend buyer’s
rights arising from consumer law. Consumers have
the right to choose whether to claim service under the Antelope Audio Limited Warranty or
under their consumer law rights.
All claims made under the Antelope Audio Limited Warranty will be governed by the terms set
out in this warranty document.
Warranty Coverage
Antelope Audio warrants that the Product will be free from defects in material and
workmanship for the period of 1 (one) year commencing on the date of purchase of Product
by end-customer from authorized Antelope Audio’s re-seller.
Except where explicitly prohibited by applicable local law, this warranty is limited to the original
purchaser and is non-transferable. This warranty provides you with specific legal rights, and
you may have additional rights that vary under local laws.
In general, this warranty means your Antelope Audio hardware product will operate in
accordance with published technical specifications, as specified by its data-sheet, and in the
operating environment for which it was intended for the length of the warranty period.
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This version of the warranty applies to products purchased on or after January1,2018. For prior
versions of the Antelope Audio limited warranty, please contact customer service.
Limited Factory Refurbished (B-stock) Warranty
Antelope Audio warrants products sold as “B-stock, Factory Refurbished or Open Box” to be
free from defects in materials (unless otherwise stated in product description) and
workmanship. Only products purchased from an authorized dealer or directly from Antelope
Audio are covered by this Warranty.
The Limited Factory Refurbished (B-stock) Warranty is valid for the period of 6 (six) months,
commencing on the date of purchase of Product, if local regulations do not require otherwise.
All warranty terms contained hereunder apply also to the B-stock Warranty, unless otherwise
specified.
Remedies
Antelope Audio’s entire liability and your exclusive remedy for any Antelope Audio Product that
is not operating in accordance with its published technical specifications is at Antelope Audio’s
discretion:
1) to repair the Product at Antelope Audio’s expense using new or equivalent-to new
refurbished parts in good working condition; or
2) to replace the Product at Antelope Audio’s expense with a product with equivalent
functionality formed from new and/or equivalent-to new refurbished parts in good working
condition, or
3) to refund the price paid. Should Antelope Audio decide to refund the price paid, it may
deduct from the paid Product’s price any damages caused to the Product; where, within
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fourteen (14) days of the expiration of the warranty period,(i) Antelope Audio has received
written notice of any nonconformity;(ii) after Antelope Audio’s written authorization, customer
has returned the nonconforming product to the designated place; and (iii)Antelope Audio has
determined that the Product is nonconforming and that such non conformity is not the result
of any of the exclusions designated below.
These warranty obligations are conditioned upon the hardware being returned to the original
place of purchase, or another place as directed by Antelope Audio, with the original sales
receipt attached. You will be required to pay shipping and handling charges for returning the
product. You may be required to pay any other applicable tariffs, duties, taxes, or other fees
with regard to returning the products.
Any repaired or replacement Product will be warranted for the remainder of the original
warranty period.
Obsolete or Discontinued Products
An obsolete or discontinued product will be repaired or replaced with the same product if
available. If Antelope Audio is unable to replace your obsolete or discontinued product with the
same product, Antelope Audio will replace the obsolete or discontinued product, in its sole
discretion, with a product having similar function and capacity.
Exclusions
This warranty does not cover problems or damage resulting from, but not limited to, any of
the following: (i)Wear and tear associated with normal use; (ii)Any modification,
abuse, accident, disassembly, misapplication, misuse, negligence, acts of God, accident;
(iii)Unauthorized repair or attempted repair by anyone other than Antelope Audio or someone
authorized by Antelope Audio to do warranty work; any unauthorized repairs will void this
warranty(iv)Any improper operation, maintenance or installation, including any use not in
accordance with any supplied product instructions; (v)Connection to any improper voltage
supply; (vi)Use of consumables or spare parts not supplied by Antelope Audio, except where
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such restriction is prohibited by applicable local law; (vii)Any other cause which does not relate
to a Product defect in materials or workmanship.
The warranty does not apply to any Products which have been subject to misuse, neglect,
accident or modification or which have been soldered or altered such that they are not
capable of being tested under normal test conditions.
This warranty does not cover (i) any counterfeit products, i.e. Products that Antelope Audio, at
its sole discretion, determines were not manufactured by Antelope Audio or any of its
authorized manufacturing partners; (ii) Products purchased from a person or entity which is
not an authorized dealer or re-seller of Antelope Audio; (iii)Product sold “as is” or “with all
faults”, to the extend permitted by local law.
This warranty is not valid in case any manufacturer label(s), serial numbers, date stamp(s) or
warranty sticker(s) has been altered or removed from the Product.
Limitation of Liability
ANTELOPE AUDIO SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR
CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF
PROFITS, REVENUE, OR DATA (WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS
FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT EVEN IF
Antelope Audio HAS BEEN ADVISED PREVIOUSLY OF THE POSSIBILITY OF SUCH
DAMAGES. Some local laws do not allow the exclusion or limitation of special, indirect,
incidental or consequential damages, so this limitation or exclusion may not apply in your
jurisdiction.
ANTELOPE AUDIO WILL NOT ASSUME OR AUTHORIZE ANY OTHER PERSON TO ASSUME
FOR IT ANY OTHER LIABILITY IN CONNECTION WITH ITS PRODUCTS.
Data Recovery
In the event of data loss using Antelope Audio storage devices, Antelope Audio is not
responsible for backing up or recovering any data that you may have lost.
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No Other Warranties
No Antelope Audio employee, dealer, re-seller, or other agent is authorized to make any
modification, extension, or addition to this warranty.
How to Make a Warranty Claim
Valid warranty claims should be processed through your point of purchase. Please also verify
the return policy directly with the retailer where you purchased your product. Any warranty
claims that cannot reprocessed through your original point of purchase should be addressed
directly to Antelope Audio. Our customer service contact information can be found on the web
or in the documentation included with your Product.
Returning Your Product
If you need to return your Antelope Audio products for repair or replacement, Antelope Audio
will provide you with a Return Merchandise Authorization Number (RMA#) as well as return
instructions. Do not return your product without prior approval from Antelope Audio. Any
product returned without a valid unique RMA# will be refused and returned to the sender at
the sender’s expense. To avoid problems at the time of receipt, clearly write your RMA# on
the outside of the package and include a copy of your RMA confirmation-mail within the
package.
In certain situations, for in-warranty units, we may (entirely at our opinion) offer you a
temporary replacement unit, provided that we have such on stock in your state. To request a
temporary replacement unit, a valid credit card must be provided to secure the new
replacement unit for shipping prior to Antelope Audio receiving the defective one.
Request a Return Material Authorization Number (RMA#)
Please follow these steps to obtain an RMA number:
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(I) For end user customers, submit a claim online at: support.antelopeaudio.com. For business
to business (B2B) / Direct customers of Antelope Audio please email us at
(ii) A valid proof of purchase is required for RMA processing (i.e. receipt, invoice, etc). Antelope
Audio will provide you with the RMA number within 2 working days as of the claim submission
date.
RMA Return Addresses
We have multiple RMA receiving locations worldwide. Your RMA confirmation will specify the
specific return address you must use when sending your RMA package. Any packages
received at an unauthorized location may be refused and returned to the sender at the
sender’s expense.
Products Lost or Damaged During Transit
The original packaging material should be used to pack the product for return; if the original
packaging is not available, you should use such materials that provide the same or greater
protection to the product. All packages that arrive with any external damage or appear
inadequately packed will be refused and returned to the sender at the sender’s expense. We
are not responsible for damage incurred during shipping to our RMA receiving locations or for
lost or stolen products.
Company information
Antelope Audio is the trade name, under which the company Elektrosfera ltd., registered
under the legislation of the Republic of Bulgaria with UIN: 131052590, is doing business and is
worldwide known. Elsewhere in this document where the trade name Antelope Audio is used
shall refer to Elektrosfera ltd., with address of management: Tsarigradsko Shose Blvd., 7th
km, Building of BIC IZOT, floor 6, Mladost region, Sofia, Bulgaria.
If any term hereunder is held to be illegal or unenforceable, it shall be severed from this
warranty and the legality or enforce ability of the remaining terms shall not be affected.
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