ARESCOM AresGate 1000 Troubleshooting guide

Published August 2001
AresGate 1000 Wireless Router
User’s Installation Guide

COPYRIGHT & TRADEMARKS
Copyright © 2001 ARESCOM, Inc. All rights reserved. ARESCOM, ARESCOM
AresGate are trademarks of ARESCOM, Inc. Microsoft and Windows 95/98/2000/NT/
Me are registered trademarks of Microsoft Corporation. Pentium is a registered
trademark of Intel Corporation. All other trademarks and registered trademarks belong
to their respective companies.
ARESCOM, Inc. has the right to make revisions and to change the contents of this
document without any obligation to provide prior notice of such revisions and changes.
ARESCOM has the right to make improvements or changes in the product(s) and/or
software(s) described in this documentation.
No part of this documentation or software may be reproduced or distributed in any form
without prior written permission from ARESCOM, Inc.
LIMITED WARRANTY
ARESCOM Inc. (“ARESCOM”) warrants that its hardware products are free from
defects in materials and workmanship. Subjected to the conditions and limitations set
forth below, ARESCOM will, at its option, either repair or replace any part of its
product(s) that prove defective by reason of improper workmanship or materials.
Repaired or replacement products will be provided by the equipment provider, and will
be either new or refurbished to be functionally equivalent to new. This warranty does
not cover any damage to this product that results from accident, abuse, misuse, natural
or personal disaster, or any unauthorized disassembly, repair, or modification.
ARESCOM products are covered by this warranty for a period of one (1) year from the
date of purchased.
THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN
LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN, EXPRESSED OR
IMPLIED. ARESCOM SPECIFICALLY DISBLAIMS ANY AND ALL IMPLIED
WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PRUPOSE AND AGAINST
INFRINGEMENT. No ARESCOM dealer, agent or employee is authorized to make any
modification, extension or addition to this warranty.
This warranty covers only repair or replacement of defective ARESCOM products.
ARESCOM is not liable for, and does not cover under warranty, any costs associated
with servicing and/or the installation of ARESCOM products.

1
Table of Contents
Table of ContentsTable of Contents
Table of Contents
1. BEFORE YOU BEGIN
Introduction ........................................................................................ 3
Product Models .................................................................................. 3
Features ............................................................................................. 3
Package Includes............................................................................... 4
Diagram of the AresGate 1000 .......................................................... 4
Application Scenarios ........................................................................ 7
2. HARDWARE INSTALLATION
Setup Instructions ............................................................................ 11
Antenna Attachment ........................................................................ 11
Connect to the Ethernet ................................................................... 11
Connect the 56K Analog Modem ..................................................... 12
Connect the Analog Phone .............................................................. 13
Connect to the Power Adapter......................................................... 13
3. CONFIGURING YOUR ROUTER
Basic Configuration .......................................................................... 15
SETUP....................................................................................... 15
WIRELESS ................................................................................ 18
PPPoE ....................................................................................... 20
56K MODEM ............................................................................. 21
STATUS ..................................................................................... 22
Advanced Configuration................................................................... 24
PORT MAPPING ....................................................................... 24
IP ROUTING.............................................................................. 27
IP FILTERING............................................................................ 29

2AresGate 1000 User’s Installation Guide
UPGRADE................................................................................. 32
4. TCP/IP PROTOCOL CONFIGURATION
Installing TCP/IP in Windows®95/98/Me ......................................... 33
Installing TCP/IP in Windows®2000 ................................................ 35
Installing TCP/IP in Windows®NT ................................................... 36
5. TROUBLESHOOTING
WAN Link LED Flashing................................................................... 38
Cannot Connect to the AresGate Router ......................................... 38
Cannot Connect to the Wireless Lan Interface ................................ 39
APPENDIX
GLOSSARY ..................................................................................... 40
PRODUCT INFORMATION ............................................................. 44
FCC Statement.......................................................................... 44
FCC Part 68 Requirements ....................................................... 45
Tech Support ............................................................................. 45

BEFORE YOU BEGIN
BEFORE YOU BEGIN 3
1. BEFORE YOU BEGIN
1.1 Introduction
The state of the art ARESCOM AresGate™ 1000 Series Wireless
Access Point router is specifically designed for the application in a
variety of SOHO network environments:
If you already have a high speed ADSL or Cable modem installed in
your network, with AresGate’s powerful routing features, a shared
Internet access is easily provided to your entire network.
If you like to build a wireless networking environment at home or in
the office, with AresGate’s wireless AP capability and external
antenna, you can move your laptop PC from office to office or from
the kitchen to the living room and still stay connected to the Internet.
If you are using an analog modem for Internet dial-up service, with
AresGate’s built-in 56K modem*, you can retain the most economic
way of Internet access and sharing it to all the PCs on your LAN
network.
This guide is to help you understand the various applications this
product is capable of and further ease you through the installation
process by providing simple step-by-step instructions in setting up
your AresGate router.
1.2 Product Models
• AresGate 1000
• AresGate 1000 Pro - includes a built-in 56K modem
1.3 Features
• Up to 11Mbps high-speed data transfer rate for wireless
transmission.
• Interoperability to equipment complied with IEEE 802.11b
(DSSS) 2.4 GHz.
• User-friendly Web interface (GUI) for quick router configuration.
• Provides shared Internet access to your network through DSL
modem, Cable modem, or built-in 56K analog modem*
connection.
• Flexible external antenna for maximum wireless
communication.
* For AresGate 1000 Pro model only

BEFORE YOU BEGIN
4AresGate 1000 User’s Installation Guide
• Up to 128-bit WEP (Wired Equivalent Privacy) encryption.
• DHCP server simplifies your network administration.
• Supports NAT/PAT firewall capability.
• IP filtering feature protects your network from unauthorized data
traffic that enters or leaves the router.
1.4 Package Includes
• Arescom AresGate 1000 wireless router (x 1)
• Power adapter and cord set (x 1)
• RJ-45 to RJ-45 straight-through Ethernet cable (x 1)
• RJ-11 to RJ-11 telephone cable (x 1)*
• External wireless LAN antenna (x 1)
• User’s Installation Guide
• Quick Installation Guide
1.5 Diagram of the AresGate 1000
Front Panel LEDs
Figure 1. Front Panel Interface
PWR (Power)
A PWR LED is ON when power is supplied to the AresGate router.
DIAG (Diagnostic)
The yellow DIAG LED indicates that the AresGate router is in a self-
diagnostic mode during boot-up. Once the router is successfully
booted up, the DIAG LED remains off. If there is a software
malfunction or a problem with the router, the DIAG LED will remain
on.
56K*
The 56K LED displays the status of the built-in 56K analog modem.
The green LED is on and remains solid if the modem line successfully
connects between a remote carrier (such as your ISP) and the
AresGate router. The LED flashes when there is data activity on the
modem interface.
* For AresGate 1000 Pro model only

BEFORE YOU BEGIN
BEFORE YOU BEGIN 5
WAN
The WAN LED displays the 10BaseT WAN Ethernet connection
between the AresGate router and a broadband device (e.g. Cable
modem or ADSL modem). The green WAN LED is on and remains
solid when connection is valid. The LED flashes when there is data
activity on this port.
LAN
The LAN LED displays the 10BaseT Ethernet connection between
the AresGate router and an Ethernet network. The green LAN LED is
on and remains solid if there is a valid link. The LED flashes when
there is data activity on this port.
WLAN
The WLAN LED displays the connection between the AresGate
router and a wireless LAN network. The green WLAN LED is on and
remains solid if a Wireless LAN client successfully connects. The
LED flashes when there is data activity on this port.

BEFORE YOU BEGIN
6AresGate 1000 User’s Installation Guide
Back Panel Interface
Figure 2. Back Panel Interface
POWER
The power interface connects to the power adapter.
On/Off
Select the On/Off switch to turn the AresGate router on or off.
56K LINE/PHONE*
The 56K modem ports connects the built-in 56K analog modem to a
telephone outlet using the included RJ-11 to RJ-11 telephone cable.
10BT WAN
The 10BaseT WAN interface connects the AresGate router to a
broadband equipment, such as Cable modem, xDSL modem or
router via 10BaseT cabling.
10BT LAN
The 10BaseT LAN interface connects the AresGate router to the local
LAN network.
External Wireless Antenna Connector
The included antenna needs to be securely attached to this external
wireless antenna connector in order to provide wireless connection.
* For AresGate 1000 Pro model only

BEFORE YOU BEGIN
BEFORE YOU BEGIN 7
1.6 Application Scenarios
The AresGate router can easily fit into your personal networking
environment. The following application examples provides a basic
idea of how AresGate routers can improve your current network.
WAN Application
The AresGate router can incorporate with your existing Internet
access equipment, such as xDSL modem, Cable modem, or 56K
modem, and provide a gateway to the Internet for your entire network.
A. Shared Internet access through a ADSL/Cable modem
(ADSL/ Cable modem should be provided).

BEFORE YOU BEGIN
8AresGate 1000 User’s Installation Guide
B. Shared Internet access through a 56K fax modem*.
To support modem dial-up users, the AresGate router already has a
built-in 56K modem* that will replace all other 56K modems installed
in the PCs on the network.
NOTE: If you have ADSL or Cable modem for high speed Internet
access, the 56K* dial-up connection provides a good backup when your
ADSL or Cable service is down.
In the WAN Application scenario mentioned above, please be aware
of the following when you intend to use both applications*:
1. The 10 BaseT WAN port and 56K Line port are shared, which
means that you CANNOT use both 10 BaseT WAN port and 56K
Line port at the same time.
2. The 56K line has a higher priority over the 10BaseT WAN line. In
other words, if you are connected to the Ethernet WAN at the
moment and decide to use the 56K modem instead, then the
AresGate router will disconnect the Ethernet WAN interface and
initiate the 56K modem dial-up connection.
* For AresGate 1000 Pro model only

BEFORE YOU BEGIN
BEFORE YOU BEGIN 9
LAN Application
You can easily create a wireless network environment with your
AresGate router and wireless devices installed in each one of your
PCs and laptops. AresGate router is compatible with any wireless
device that complies with IEEE802.11b standard.
A. Construct a wireless LAN network.
B. Construct a mixed wired and wireless network (Infrastructure
Network).

BEFORE YOU BEGIN
10 AresGate 1000 User’s Installation Guide
Based on the figure above, the AresGate router can connect to the
wired LAN through the connection from the 10BaseT LAN port on the
AresGate to a network hub, so each wireless client has access to the
resources on the network as well as to other clients.
ARESCOM WIRELESS PERIPHERAL PRODUCTS
ARESCOM provides a complete wireless solution to satisfy your
needs. You can purchase the following wireless products from
ARESCOM website or authorized distributors:
For laptop PCs:
• WL-110: ARESCOM Wireless PCMCIA Card
• WL-210: ARESCOM USB Wireless Adapter
For desktop PCs:
• WL-100: ARESCOM PCI/USB Card
• WL-210: ARESCOM USB Wireless Adapter

HARDWARE INSTALLATION
HARDWARE INSTALLATION 11
2. HARDWARE INSTALLATION
CAUTION!!! Turn off all electronic devices, including your personal
computer, before you begin to connect and disconnect cables.
2.1 Setup Instructions
• Choose a location for the AresGate router close to a power
outlet and nearby telephone outlet. Preferably, select a
convenient location that does not experience too much foot
traffic and is away from sunlight.
• It is important to place the AresGate router in the center of all
your wireless devices.
• After locating the optimum spot for the router, place the
AresGate Router on a level surface – such as a desktop, shelf,
or table.
• Place the AresGate router on the predetermined surface, so
you can see the back panel for convenient cable connection.
2.2 Antenna Attachment
Step 1. Tightly attach the included external antenna
to the antenna connector on the rear panel.
2.3 Connect to the Ethernet
10BaseT LAN Interface Connection
Step 1. Locate your Ethernet cable (included).
Step 2. Attach the Ethernet cable to the 10BT LAN
connector of your AresGate router.
Step 3. Plug the other end of the Ethernet cable to your Ethernet
network.

HARDWARE INSTALLATION
12 AresGate 1000 User’s Installation Guide
You have 3 options to connect to the Ethernet depending on your
network environment:
Option 1. To a single PC: Attach the included Ethernet cable
to the Ethernet port on a PC.
Option 2. To a hub with uplink port available: Attach the
Ethernet cable to the uplink port on a hub.
Option 3. To a hub with non-uplink port available: Attach a
crossover Ethernet cable (Not included) to the non-
uplink ports on a hub.
Step 4. Once the router is powered on, the LAN LED on the front panel
should lit green to indicate a valid Ethernet connection. If the
LAN LED is not lit, repeat steps 1 through 3.
10BaseT WAN Interface Connection
Step 1. Locate your Ethernet cable.
Step 2. Attach the Ethernet cable to the 10BT WAN
connector of your AresGate router.
Step 3. Attach the other end of the Ethernet cable to the Ethernet port
of your Cable modem or DSL modem.
Step 4. Once the router is powered on, the WAN LED on the front
panel should lit green to indicate a valid WAN connection. If the
WAN LED is not lit, repeat steps 1 through 3.
2.4 Connect the 56K Analog
Modem*
Step 1. Plug the included RJ-11 to RJ-11 telephone
cable into the 56K Line port of the AresGate
router.
Step 2. Plug the other end of the telephone cable into
the telephone outlet on the wall or within your home.
Step 3. Once you successfully establish connection using the 56K
modem, the 56K LED on the front panel should lit green to
indicate a valid modem connection (Refer to the 56K MODEM
section on how to connect the 56K modem).
* For AresGate 1000 Pro model only

HARDWARE INSTALLATION
HARDWARE INSTALLATION 13
2.5 Connect the Analog Phone*
Step 1. Plug another telephone cable (not included) into the 56K
Phone port of the AresGate router.
Step 2. Connect the other end of the phone cable to your analog phone
or fax machine.
2.6 Connect to the Power Adapter
Step 1. Plug the power adapter into the POWER port of
the AresGate router.
Step 2. Connect one end of the power cord to the power
adapter, and insert the other end of the power
cord to the power outlet on the wall.
Step 3. Switch your AresGate router to ON.
Step 4. Once the router is powered on, the PWR LED on the front
panel should lit green to indicate a valid power connection. If
the PWR LED is not lit, turn off your router and repeat steps 1
through 3.
* For AresGate 1000 Pro model only

CONFIGURING YOUR ROUTER
14 AresGate 1000 User’s Installation Guide
3. CONFIGURING YOUR ROUTER
The AresGate 1000 offers platform-independent HTML based
graphical user interface (GUI) configuration, so now you can simply
set up your router using your PC’s web browser.
Before you start configuring your router, you MUST:
1. Install the TCP/IP network protocol on your PC, then set its IP
Address to “Obtain an IP address automatically”. For more
information on installing and configuring TCP/IP, refer to the
instructions in the section titled “TCP/IP PROTOCOL
CONFIGURATION”.
2. Configure your wireless device(s) and set the channel number to
“6” and SSID to “arescom”.
The steps below helps you configure your AresGate router on the
LAN using the web GUI.
Step 1. Launch a web browser from your computer.
Step 2. Enter the default URL http://192.168.1.1 and press Enter.
The web browser may take a few seconds to log on to your AresGate
router. As you proceed with the configuration, you will notice that the
AresGate router’s web GUI is divided into 2 sections:
Basic: Allows you to enter values for a basic
router configuration:
SETUP
WIRELESS
PPPoE
56K MODEM*
STATUS
Advanced: For users in need of greater control over
the AresGate routing capabilities, you
can access the optional Advanced
section:
PORT MAPPNIG
IP ROURING
IP FILTERING
UPGRADE
* For AresGate 1000 Pro model only

CONFIGURING YOUR ROUTER
CONFIGURING YOUR ROUTER 15
3.1 Basic Configuration
SETUP
A. Click the SETUP tab on the top.
This page allows you to configure the following parameters:
(1) Ethernet WAN Configuration
(2) DNS IP Addresses
(3) Administration
The Ethernet WAN allows you to enter the required values to
connect your AresGate router to a remote Ethernet network. These
values include PPPoE, DHCP Client information, IP Address, Subnet
Mask, Gateway IP Address and NAT information.
PPP Over Ethernet: This feature is provided for those xDSL
modem users whose ISPs are using this
protocol. To see whether or not you need
to select this option, please try
connecting the Internet. If you are
required to enter a username and
password during a dial-up session, then
you are already using PPPoE and
therefore will need to enable this feature
on the AresGate router.
Once you enable the PPPoE feature
here, click the PPPoE tab and enter the
User Name and Password to complete
PPPoE setting.

CONFIGURING YOUR ROUTER
16 AresGate 1000 User’s Installation Guide
DHCP Client: By enabling the DHCP client feature, the
router will automatically obtain a
dynamic WAN IP Address, Subnet Mask,
Gateway IP Address from your ISP.
If you have one static IP Address
provided by your ISP, then you MUST
disable the DHCP Client feature first and
enter values below.
NOTE: If you are enabling PPP Over Ethernet or DHCP Client, then
you DO NOT need to enter IP Address, Subnet Mask, Gateway IP
Address below.
IP Address: This is the WAN IP Address of your
AresGate router. If you have a static IP
Address provided by your ISP, then enter
it here.
Subnet Mask: Enter the WAN Subnet Mask provided
by your ISP.
Gateway IP Address: Enter the router’s Gateway IP Address
provided by your ISP.
NAT: Enabling the NAT (Network Address
Translation) function allows the router to
perform IP-sharing, which means
multiple PCs on your LAN with Private IP
addresses can share Internet access
using one Public IP Address.
Disable the NAT function if you are not
planning to use the AresGate router for
shared Internet access.
In the DNS (Domain Name Server) section:
Primary DNS: Allows you to assign the IP Address of
the Primary DNS provided by your ISP.
Secondary DNS: Allows you to assign the IP Address of
the Secondary DNS provided by your
ISP.

CONFIGURING YOUR ROUTER
CONFIGURING YOUR ROUTER 17
The Administration section allows you to enter a Router Name and
Password to ensure maximum administrative security for your router.
Router Name: For Cable Modem users: This is the
Computer/Host Name provided by your
ISP. Your ISP may request you to enter
the name here.
For other users: Enter a desired router
name here.
Password: This feature provides maximum security
for your router by limiting access to
users with the correct password only.
When you type your password, the name
will appear as asterixes (****).
B. Enter a desired Router Name and Password.
C. Re-enter the password to authenticate its use.
D. Click the Save button to save the values to AresGate router.
If you do not wish to send the configuration to your AresGate
router, simply click the Cancel button.
NOTE: Once you change your router’s password, you are prompted to
enter the User Name onto the Enter Network Password pop-up window
to authenticate the change. Simply key in the Router Name you entered
above.

CONFIGURING YOUR ROUTER
18 AresGate 1000 User’s Installation Guide
WIRELESS
A. Click the WIRELESS tab on the top.
The Wireless page allows you to configure all the necessary values
for the Wireless Access Point in your router. All other wireless devices
that want to connect to this router MUST use the same values (i.e.
Wireless Channel Number, WEP, WEP key and SSID) as the router:
Wireless Channel
Number: You can select up to 11 channels to
establish wireless LAN connection
among different PCs on the network.
Only PCs set with the same channel
number can communicate with the router
(default channel is set at 6).
If you experience lost connection or slow
data transfer, then you can try out
different channel numbers for the best
effect.
WEP
(Wired Equivalent Privacy): It is highly recommended that you
enable WEP to maximize network
security. You can setup a 64-bit or 128-
bit WEP that encrypts data packages
while using wireless LAN.
Once WEP is enabled, entering the WEP
Key value below is required.