Arris VMS1100 User manual

Installation and Operation Manual

VMS1100

Hybrid QAM/IP Video Media Server

ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. HDMI, the HDMI Logo and High-Definition Multimedia Interface are

trademarks or registered trademarks of HDMI Licensing LLC. Manufactured under license from Dolby Laboratories. “Dolby”, “Pro Logic”, and

the double-D symbol are trademarks of Dolby Laboratories. Rovi and Macrovision are trademarks owned by Rovi Corp. formerly known as

Macrovision Corp. CableCARDTM and MCARDTM are trademarks or registered trademarks of Cable Television Laboratories, Inc. MoCA and

the MoCA logo are trademarks of Multimedia over Coax Alliance. All other product or service names are the property of their respective

owners.

No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation,

transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this

publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or

change.

Safety and Compliance

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Safety and Compliance

IMPORTANT SAFETY INSTRUCTIONS

•Read these instructions.

•Keep these instructions.

•Heed all warnings.

•Follow all instructions.

•Do not use this apparatus near water. The apparatus shall not be exposed to dripping or splashing and no

objects filled with liquids, such as vases, shall be placed on the apparatus.

•Clean only with dry cloth.

•Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

•Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including

amplifiers) that produce heat.

•Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with

one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or

the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician

for replacement of the obsolete outlet.

•Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the

point where they exit from the apparatus.

•Only use attachments/accessories specified by the manufacturer.

•Unplug this apparatus during lightning storms or when unused for long periods of time.

•Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged

in any way, such as the power supply cord or plug is damaged, liquid has been spilled or objects have fallen

into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has

been dropped.

IMPORTANT SAFETY CONSIDERATIONS

WARNING - To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture.

The VMS requires careful handling to avoid potential damage to its internal components such as the hard disk

drive which can lead to the loss of recorded data. Be sure to follow these requirements during transportation and

installation.

During Transportation to the Subscriber Home

•Transport the VMS in its shipping box or an equally padded container.

•Do not expose the terminal to rain or moisture.

Safety and Compliance

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During Installation

•Do not place the VMS in an enclosed area where the cooling vents are blocked or impede the flow of air

through the ventilation openings.

•Install the VMS so that its position does not interfere with its proper ventilation. For example, do not place the

VMS on a bed, sofa, rug, or similar surface that could block the ventilation openings.

•Install the VMS away from heat sources such as radiators, heat registers and stoves. Installation of the VMS

near consumer electronics devices, such as stereo receiver/amplifiers and televisions, is permitted as long as

the air surrounding the VMS does not exceed 40º C (104º F).

•Place the VMS on a flat surface not prone to vibration or impact.

•Do not install the VMS in an area where condensation occurs.

•To prevent the temporary loss of guide data and cause a temporarily non-responding VMS, do not plug the AC

power cord into a switched power outlet.

•To avoid shock and vibration damage to the internal hard drive, do not move the VMS while it is plugged in.

•To allow the hard drive to spin down and park its heads, wait at least 10 seconds after disconnecting power

before moving the VMS.

FCC COMPLIANCE

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part

15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a

residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed

and used in accordance with the instructions, may cause harmful interference to radio communications. However,

there is no guarantee that interference will not occur in a particular installation. If this equipment does cause

harmful interference to radio or television reception, which can be determined by turning the equipment off and

on, the user is encouraged to try to correct the interference by one or more of the following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the equipment and receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by ARRIS for compliance could void

the user’s authority to operate the equipment.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This

device may not cause harmful interference, and (2) this device must accept any interference received, including

interference that may cause undesired operation.

Safety and Compliance

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FCC Declaration of Conformity

ARRIS Enterprises, Inc., 3871 Lakefield Drive, Suwanee, GA 30024, declares that the VMS1100 set-tops comply

with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.

Industry Canada (IC) Statement

This Class B digital device complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

CARING FOR THE ENVIRONMENT BY RECYCLING

When you see this symbol on an ARRIS product, do not dispose of the product

with residential or commercial waste.

Recycling your ARRIS Equipment

Please do not dispose of this product with your residential or commercial waste.

Some countries or regions, such as the European Union, have set up systems to

collect and recycle electrical and electronic waste items. Contact your local

authorities for information about practices established for your region.

Contents

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Contents

Safety and Compliance .............................................................................................................................................i

Contents .................................................................................................................................................................. iv

Tables....................................................................................................................................................................... vi

Figures .................................................................................................................................................................... vii

Introduction...............................................................................................................................................................1

Product Features ........................................................................................................................................................1

Standard Features ................................................................................................................................................2

Whole Home DVR Functionality...........................................................................................................................3

Getting Help................................................................................................................................................................4

Calling for Repairs ................................................................................................................................................4

Product Overview .....................................................................................................................................................5

Top & Front Panels .....................................................................................................................................................5

Rear Panel...................................................................................................................................................................6

M-CardTM .....................................................................................................................................................................7

System Components Overview .................................................................................................................................7

Passive Optical Network (PON) Overview...........................................................................................................7

Whole Home IP Video Customer Premises Network—Embedded

MoCA BHR...........................................................................................................................................................9

MoCA ................................................................................................................................................................ 10

Media Server Configurations............................................................................................................................. 11

Installation.............................................................................................................................................................. 12

Before You Begin..................................................................................................................................................... 12

Check the Home Coaxial Network Topology .................................................................................................... 13

Video Connection Options ................................................................................................................................ 14

Audio Connection Options ................................................................................................................................ 14

Clear the Hard Drive.......................................................................................................................................... 15

Connecting to the Optical Network Terminator (ONT) ............................................................................................ 16

Connecting to the ONT with Embedded MoCA ................................................................................................. 17

Connecting Homes with Multiple Existing Cable Drops ......................................................................................... 18

Connecting the Home Router.................................................................................................................................. 19

Connecting the Home Router – Embedded MoCA ONT......................................................................................... 19

Installation Overview ............................................................................................................................................... 19

Connecting a High-Definition TV (HDTV) for Video ........................................................................................... 20

Connecting a High-Definition TV (HDTV) for Audio ........................................................................................... 21

Connecting a High-Definition TV (HDTV) and an A/V Receiver for Video.......................................................... 22

Connecting a High-Definition TV (HDTV) and an A/V Receiver for Audio ......................................................... 23

Connecting a Standard-Definition TV ................................................................................................................ 24

Connecting a Standard-Definition TV, A/V Receiver, and VCR.......................................................................... 25

Auto-Provisioning..................................................................................................................................................... 26

Starting the Auto-Provisioning Process............................................................................................................. 26

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Sample VMS1100 Self-Test Screens ................................................................................................................ 27

Sample VMS1100 Self-Test Error and Warning Screens .................................................................................. 33

Operational Check for the Remote Control ............................................................................................................. 35

Accessing the Basic User Interface (BUI)................................................................................................................ 35

Optimizing the High-Definition Settings .................................................................................................................. 36

Additional HDMI Settings ........................................................................................................................................ 39

Additional Closed Caption Settings ......................................................................................................................... 42

Graphics Overlaying the Video ................................................................................................................................ 45

Diagnostics............................................................................................................................................................. 46

Accessing the Diagnostics ...................................................................................................................................... 46

d0 Diagnostics Main Menu...................................................................................................................................... 47

d01 General Status .................................................................................................................................................. 48

d02 Unit Address / Security ..................................................................................................................................... 51

d03 Code Modules .................................................................................................................................................. 54

d04 Current Channel Status .................................................................................................................................... 61

d05 HTTP Adaptive Video Information .................................................................................................................... 64

d06 In Home Streaming Sessions ........................................................................................................................... 66

d07 Audio / Video Status ......................................................................................................................................... 68

d08 Memory Configuration...................................................................................................................................... 70

d09 Interface / Port Status....................................................................................................................................... 71

d10 Current Sessions .............................................................................................................................................. 75

d11 Connected Home.............................................................................................................................................. 76

MoCA Node Network........................................................................................................................................ 77

MoCA Tx and Rx Phy Rates.............................................................................................................................. 78

MoCA Power and Attenuation Level ................................................................................................................ 80

MoCA Rx Packet Count .................................................................................................................................... 81

MoCA Priority QoS ............................................................................................................................................ 82

Ethernet Hardware Configuration ..................................................................................................................... 83

Registered Client List (IP Client) ....................................................................................................................... 84

DHCP Link Status.............................................................................................................................................. 85

LAN and QoS .................................................................................................................................................... 86

d12 Purchase / Poll Status ....................................................................................................................................... 87

d13 IN BAND Status ................................................................................................................................................ 89

d14 Out-of-Band (OOB) Status ................................................................................................................................ 92

d15 DVR/Hard Drive Status ..................................................................................................................................... 95

d16 WAN Network .................................................................................................................................................. 98

d17 Keypad Status................................................................................................................................................... 99

Troubleshooting .................................................................................................................................................. 100

Definitions, Acronyms and Abbreviations ........................................................................................................ 104

Tables

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Tables

Table 1 – DVR Recording Time Guidelines .................................................................................................................3

Table 2 – ARRIS-authorized Service Centers..............................................................................................................4

Table 3 – Top & Front Panel Controls .........................................................................................................................5

Table 4 – Rear Panel Ports & Connectors...................................................................................................................6

Table 5 – FTTP Passive Optical Network Services .....................................................................................................8

Table 6 – VMS1100 Video Outputs ......................................................................................................................... 14

Table 7 – VMS1100 Audio Outputs ......................................................................................................................... 14

Table 8 – ONT1000M Connections ......................................................................................................................... 18

Table 9 – Remote Control Test................................................................................................................................ 35

Table 10 – User Settings Fields ............................................................................................................................... 37

Table 11 – Additional HDMI Settings Fields ............................................................................................................ 40

Table 12 – Additional Closed Caption Settings Fields ............................................................................................. 42

Table 13 – General Status Fields (Page 1 of 2)........................................................................................................ 49

Table 14 – General Status Fields (Page 2 of 2)........................................................................................................ 50

Table 15 – Unit Address Fields (Page 1 of 2)........................................................................................................... 52

Table 16 – Separable Security Fields (Page 2 of 2).................................................................................................. 52

Table 17 – Code Modules – Host Download Information Fields (Page 1) ............................................................... 56

Table 18 – Code Modules – MRL Information Fields (Page 2) ................................................................................ 57

Table 19 – Code Modules – Card Download Fields (Page 3)................................................................................... 58

Table 20 – Code Modules – Host Object Table Fields (Page 4) .............................................................................. 58

Table 21 – Current Channel Status- – IB Tuner ID Fields (Pages 1 & 2).................................................................. 62

Table 22 – HTTP Adaptive Video Information Fields ............................................................................................... 64

Table 23 – In Home Streaming Sessions – STREAMING-IN Fields (Page 1)........................................................... 67

Table 24 – In Home Streaming Sessions – STREAMING-OUT Fields (Page 2 (up to 7)) ........................................ 67

Table 25 – Audio / Video Status Fields .................................................................................................................... 68

Table 26 – Memory Configuration Fields................................................................................................................. 70

Table 27 – Interface Status -DVI/HDMI Fields (Page 1 of 2).................................................................................... 72

Table 28 – User Setting Fields (Page 2 of 2) ........................................................................................................... 73

Table 29 – Current Sessions Field ........................................................................................................................... 75

Table 30 – Connected Home Fields......................................................................................................................... 76

Table 31 – Connected Home – MoCA Node Network Fields .................................................................................. 77

Table 32 – Connected Home – MoCA Tx and Rx Phy Rates Fields ........................................................................ 79

Table 33 – Connected Home – MoCA Power and Attenuation Level Fields........................................................... 80

Table 34 – Connected Home – MoCA Rx Packet Count Fields............................................................................... 81

Table 35 – Connected Home – MoCA Priority QoS Fields ...................................................................................... 82

Table 36 – Connected Home – Ethernet Hardware Configuration Fields................................................................ 83

Table 37 – Connected Home – Registered Client List Fields .................................................................................. 84

Table 38 – Connected Home – DHCP Link Status Fields ........................................................................................ 85

Table 39 – Connected Home – LAN and QoS Fields............................................................................................... 86

Table 40 – Purchase / Poll Status Fields .................................................................................................................. 88

Table 41 – In Band Status Fields (Page 1) ............................................................................................................... 90

Figures

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Table 42 – In Band Status Fields (Page 2) ............................................................................................................... 91

Table 43 – Out-of-Band Status Fields ...................................................................................................................... 92

Table 44 – DVR Status Fields (Page 1 of 3) ............................................................................................................. 96

Table 45 – Hard Drive Partitions Fields (Pages 2 & 3) ............................................................................................. 97

Table 46 – WAN Network Fields ............................................................................................................................. 98

Table 47 – Keypad Status Fields.............................................................................................................................. 99

Table 48 – Troubleshooting Guidelines.................................................................................................................. 100

Table 49 – Definitions, Acronyms and Abbreviations ............................................................................................ 104

Figures

Figure 1 – Typical VMS1100 Whole Home IP Video Network Solution .....................................................................1

Figure 2 – VMS1100 Front View.................................................................................................................................5

Figure 3 – VMS1100 Rear View..................................................................................................................................6

Figure 4 – PON Overview...........................................................................................................................................8

Figure 5 – Whole Home IP Video CPE Overview .......................................................................................................9

Figure 6 – MoCA RF Spectrum................................................................................................................................ 10

Figure 7 – Set-Top Box MAC Address..................................................................................................................... 13

Figure 8 – Basic User Interface (BUI) Main Menu................................................................................................... 15

Figure 9 – Connecting to the ONT1000................................................................................................................... 16

Figure 10 – Connecting to the ONT1000M ............................................................................................................. 17

Figure 11 – High-Definition TV (HDTV) for Video Connection ................................................................................. 20

Figure 12 – High-Definition TV (HDTV) for Audio Connection ................................................................................. 21

Figure 13 – High-Definition TV (HDTV) and an A/V Receiver for Video Connection ................................................ 22

Figure 14 – High-Definition TV (HDTV) and an A/V Receiver for Audio Connection ................................................ 23

Figure 15 – Standard-Definition TV Connection....................................................................................................... 24

Figure 16 – Standard-Definition TV, A/V Receiver, and VCR Connection ................................................................ 25

Figure 17 – Welcome Screen .................................................................................................................................. 27

Figure 18 – Welcome-Start Activation Screen......................................................................................................... 27

Figure 19 – Sample Welcome-Start Activation Error Screen................................................................................... 28

Figure 20 – Step 1:-Coax Connection Test Screen (1 of 5)...................................................................................... 28

Figure 21 – Step 1:-Coax Connection Test Screen (2 of 5)...................................................................................... 29

Figure 22 – Step 1: Sample Coax Connection Warning Screen (3 of 5) .................................................................. 29

Figure 23 – Step 1: Step 1: Sample Coax Connection Error Screen (4 of 5) ........................................................... 30

Figure 24 – Step 1: Coax Connection Test Screen n (5 of 5) .................................................................................. 30

Figure 25 – Step 2: Software Download Test Screen (1 of 3) ................................................................................. 31

Figure 26 – Step 2: Software Download Test Screen (2 of 3) ................................................................................. 31

Figure 27 – Step 2: Software Download Test Screen (3 of 3) ................................................................................. 32

Figure 28 – Step 3: Activation Screen ..................................................................................................................... 32

Figure 29 – Activation Complete Screen ................................................................................................................. 33

Figure 30 – Basic User Interface (BUI) Main Menu................................................................................................. 36

Figure 31 – User Settings Screen............................................................................................................................ 37

Figures

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Figure 32 – Additional HDMI Settings Screen ......................................................................................................... 39

Figure 33 – Diagnostics Main Menu........................................................................................................................ 47