Artec MULTIEYE User manual

© 2008 artec technologies AG
MULTIEYE Usermanual

About this Manual
Especially important information is emphasized by the following symbols in this manual.
Important:
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Especially important instructions which must be observed in all cases!
Important information.
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© 2008 artec technologies AG. All rights reserved.
Imprint

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Contents
Introduction 12
Order of Installation 14
System Requirements 16
................................................................................................................................... 161General
................................................................................................................................... 162Minimumrequirements
................................................................................................................................... 163Hardwarerequirements
..........................................................................................................................................................16Motherboards ..........................................................................................................................................................17Processors ..........................................................................................................................................................17RAM ..........................................................................................................................................................17Harddisks ..........................................................................................................................................................17Graphics cards .........................................................................................................................................................18Dual monitor operation
................................................................................................................................... 184Supported operating systems
................................................................................................................................... 185Firewalls and virus scanner
................................................................................................................................... 186Choosing the analog cameras
................................................................................................................................... 197Video signals of the attached cameras
................................................................................................................................... 198Adjustment of the attached cameras
Hardware 21
................................................................................................................................... 211General
..........................................................................................................................................................21Contents of delivery .........................................................................................................................................................21Contents of delivery MULTIEYE-HYBRID Recorder Kit
.........................................................................................................................................................21Contents of deliveryMULTIEYE-NET
.........................................................................................................................................................21Maximum count of video channels of a MULTIEYE system
..........................................................................................................................................................21Capability characteristics of the MULTIEYE video boards
..........................................................................................................................................................22MULTIEYE videoboard-combinations for 8-32 cameras
................................................................................................................................... 232Description of the MULTIEYE video boards
..........................................................................................................................................................23Video board type 425 ..........................................................................................................................................................23Video board type 1625 ..........................................................................................................................................................24Video boards type 1650 and 16100
..........................................................................................................................................................24Video board type 16200 .........................................................................................................................................................2575 ohm termination:The DIP switches
.........................................................................................................................................................25Connection of an EX-IOC alarm board
.........................................................................................................................................................25Delivery contents of the video board type 16200
..........................................................................................................................................................25Video board type 32100 .........................................................................................................................................................2675 ohm termination: The DIP switches
..........................................................................................................................................................26The extension board for the video board type 32100
.........................................................................................................................................................26Connecting the extension board to the video board type 32100
.........................................................................................................................................................27Contents of delivery video board type 32100
..........................................................................................................................................................27Video board type MP8200 .........................................................................................................................................................27Video board type MP8200 PCI
.........................................................................................................................................................27Video board type MP8200 PCI Express
.........................................................................................................................................................28Description video board type MP8200
.........................................................................................................................................................2875 Ohm termination: The DIP switches
.........................................................................................................................................................28Contents of delivery video board type MP8200
.........................................................................................................................................................28Power consumption video board type MP8200
..........................................................................................................................................................28Other types of connectors on the video boards

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.........................................................................................................................................................28Watchdog connector .........................................................................................................................................................29Watchdog at Multiboard operation
.........................................................................................................................................................2975 Ohm terminate resistor .........................................................................................................................................................29Connecting an analog video monitor
.........................................................................................................................................................29Connection audio .........................................................................................................................................................30Overlay board connector
................................................................................................................................... 303Extensionboards
..........................................................................................................................................................30Installation of the audio extension board for 1650, 16100, 16200, 32100
..........................................................................................................................................................30EX-4 extension board ..........................................................................................................................................................31EX-24 extension board ..........................................................................................................................................................32EX-IO alarm board ..........................................................................................................................................................32Installing extension boards EX-4 and EX-IO
..........................................................................................................................................................33Alarmboard EX-IOC .........................................................................................................................................................33Connecting the alarm board to the video board type 16200
.........................................................................................................................................................33Connecting the alarm board to the video board type 32100
.........................................................................................................................................................34DIP switch settings .........................................................................................................................................................34DIP switch block S1 .........................................................................................................................................................34DIPswitch block S2 .........................................................................................................................................................34Electrical loads
................................................................................................................................... 354Additional extension boards
..........................................................................................................................................................35Audio extension EX-Audio 16
................................................................................................................................... 355USB Dongle for MULTIEYE-NET (WIBU-Key Dongle)
................................................................................................................................... 356Connecting PTZ cameras
................................................................................................................................... 367Recorder chassis
................................................................................................................................... 368Hints for preparing the system
..........................................................................................................................................................36BIOS ..........................................................................................................................................................37Configuring Windows ..........................................................................................................................................................37Automatic Windows login
Installing video boards and software 39
................................................................................................................................... 391Installation MULTIEYE-HYBRID and MULTIEYE-NET
..........................................................................................................................................................39Installation MULTIEYE-HYBRID
..........................................................................................................................................................39Installation MULTIEYE-NET
................................................................................................................................... 392Installing MULTIEYE video boards
................................................................................................................................... 403Installation of the videoboard system drivers
................................................................................................................................... 414MULTIEYE-NET: Installing the USB-Dongle (WIBU-Key Dongle)
................................................................................................................................... 425Installing MULTIEYE-HYBRID
Licensing and activation 45
................................................................................................................................... 451General information about avtivation
................................................................................................................................... 452Licensing of a video board or dongle
................................................................................................................................... 463Activating extensions
..........................................................................................................................................................48Meaning of the license keys
..........................................................................................................................................................48Applying online for a license key
..........................................................................................................................................................49Applying per fax for a license key
................................................................................................................................... 494Restoring licenses online
................................................................................................................................... 495Saving and restoring of licences
MULTIEYE-HYBRID interface 51
................................................................................................................................... 511 Starting MULTIEYE-HYBRID
..........................................................................................................................................................51Starting MULTIEYE Services

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..........................................................................................................................................................52Starting MultiScreen
................................................................................................................................... 532Configuring MultiScreen
..........................................................................................................................................................53Drag&Drop ..........................................................................................................................................................54MultiScreen at the initial start
..........................................................................................................................................................55IP camera ..........................................................................................................................................................55IP Megapixel camera ..........................................................................................................................................................55Subsequent connection of cameras
..........................................................................................................................................................55Deleting cameras ..........................................................................................................................................................55Moving or deleting cameras from MultiScreen
................................................................................................................................... 563MultiScreen toolbar
..........................................................................................................................................................56Trash ..........................................................................................................................................................57Selecting cameras ..........................................................................................................................................................57HotSpot ..........................................................................................................................................................60MultiScreen Layout ..........................................................................................................................................................60Individuel MultiScreen layout with the Desktop Layouter
..........................................................................................................................................................62Configurations and Settings
..........................................................................................................................................................62Timer: Start recording ..........................................................................................................................................................62Replay / Starting MULTIEYE-HYBRID-Player
..........................................................................................................................................................63MULTIEYE Remote Control (MRC)
..........................................................................................................................................................63Locking System ..........................................................................................................................................................63Date and Time / Display of "images per second"
..........................................................................................................................................................63Hide toolbar ..........................................................................................................................................................63Information about MULTIEYE HYBRID
..........................................................................................................................................................63Minimizing program ..........................................................................................................................................................64Exiting MULTIEYE-HYBRID
..........................................................................................................................................................64Infobar in the camera window
................................................................................................................................... 644The camera window
..........................................................................................................................................................64Toolbar in the camera window
..........................................................................................................................................................65Fullscreen display ..........................................................................................................................................................65Symbols in the camera window
..........................................................................................................................................................65Camera outage detection (Video loss)
..........................................................................................................................................................66Camera window contextmenu
.........................................................................................................................................................66Start recording .........................................................................................................................................................66PTZ camera control .........................................................................................................................................................67PTZ control via popup menu
.........................................................................................................................................................67PTZ via joystick and/or keyboard
.........................................................................................................................................................68Playback of the most recently recorded video
.........................................................................................................................................................68Anti-aliasing
Configuring MULTIEYE-HYBRID 70
................................................................................................................................... 711Global settings
..........................................................................................................................................................71Sound ..........................................................................................................................................................71Regional settings ..........................................................................................................................................................72System options: Watchdog and autostart with Windows
..........................................................................................................................................................72MultiScreen otions .........................................................................................................................................................72Small toolbar .........................................................................................................................................................72Moving a camera window out of the MultiScreen
.........................................................................................................................................................72Autostart MultiScreen .........................................................................................................................................................72Automatic minimizing ..........................................................................................................................................................73Quick configuration
................................................................................................................................... 742Image settings
................................................................................................................................... 753Video settings
..........................................................................................................................................................75Video quality and video compression codec
..........................................................................................................................................................75Video compression codec
..........................................................................................................................................................76Video resolution ..........................................................................................................................................................76Frame rates

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..........................................................................................................................................................76Pre-alarm duration ..........................................................................................................................................................77PTZ cameras ..........................................................................................................................................................78Integration of network (IP) cameras and IP video servers
..........................................................................................................................................................84Camera text ................................................................................................................................... 854Motion detection
..........................................................................................................................................................85Masking ..........................................................................................................................................................86Setting motion detection sensitivity
..........................................................................................................................................................87Privat zones ................................................................................................................................... 875Programming recording: The timer menu
..........................................................................................................................................................89Deleting times ..........................................................................................................................................................90Programming recording times
..........................................................................................................................................................91Copying times ..........................................................................................................................................................91Copying time settings to other cameras
..........................................................................................................................................................91Timer options
................................................................................................................................... 916Ring storage: Configuring hard disks for recording
..........................................................................................................................................................92Manually or dynamically memory management
..........................................................................................................................................................92Storage systems ..........................................................................................................................................................92Initial setup: The ring storage assistent
..........................................................................................................................................................94Manuel configuration / installing additional cameras
..........................................................................................................................................................94Resizing or decreasing ring storage
..........................................................................................................................................................95Deleting videos ..........................................................................................................................................................95Deleting ring storage ..........................................................................................................................................................96Dynamic ring storage management
................................................................................................................................... 967User management
..........................................................................................................................................................98Auto-Login ..........................................................................................................................................................98Two users login / Four Eyes Principle
................................................................................................................................... 998Advanced settings
..........................................................................................................................................................99Video / Webserver .........................................................................................................................................................100Remote control .........................................................................................................................................................100Webserver .........................................................................................................................................................100Videoserver ..........................................................................................................................................................100Configuration audio : Assigning audio channels to cameras
..........................................................................................................................................................102Configuration video output for live monitor
..........................................................................................................................................................103Configuration alarm messages
.........................................................................................................................................................103Alarm and status messages .........................................................................................................................................................104Configuring status reports .........................................................................................................................................................105Alarm mailer options .........................................................................................................................................................105Automatic dial-in .........................................................................................................................................................106Delay between messages .........................................................................................................................................................106Notification via email .........................................................................................................................................................106Notification via ICQ .........................................................................................................................................................107Notification via Windows NetSend
.........................................................................................................................................................109Notification via external program
.........................................................................................................................................................109Testing alarm message configurations
.........................................................................................................................................................109Customize text .........................................................................................................................................................109Report on critical system errors
..........................................................................................................................................................110Configuration EX-IO alarm board
.........................................................................................................................................................111EX-IO alarm board connectors
.........................................................................................................................................................112EX-IO alarm board switch outlets
.........................................................................................................................................................112Optional MULTIEYE modules and licenses
..........................................................................................................................................................113Konfiguration Joystick Settings
Playback with the MULTIEYE-HYBRID-MultiPlayer 116
................................................................................................................................... 1161Start of the MULTIEYE-HYBRID-MultiPlayer
................................................................................................................................... 1172Playback of a video file in four steps

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................................................................................................................................... 1173General settings and options in the player
..........................................................................................................................................................117Camera symbols or tree structure display
..........................................................................................................................................................118Player settings ..........................................................................................................................................................121Remote inquiry ..........................................................................................................................................................121Motion timeline daily summary
..........................................................................................................................................................121Multiple playback ..........................................................................................................................................................122Synchron playback ..........................................................................................................................................................122Trash ................................................................................................................................... 1224Video playback
..........................................................................................................................................................123Selecting video files .........................................................................................................................................................123Camera symbol or tree structure display
.........................................................................................................................................................123Evaluating videos via the camera symbol display
.........................................................................................................................................................123Evaluating video via the tree structure
..........................................................................................................................................................124The video list .........................................................................................................................................................125The context menu of the video list
.........................................................................................................................................................125Treshhold / Motion level
................................................................................................................................... 1275The playback windows of the video files
..........................................................................................................................................................127The playback toolbar .........................................................................................................................................................127Fast forward and rewind ..........................................................................................................................................................128Playback options .........................................................................................................................................................128Displaying the motion activity area
.........................................................................................................................................................128Switching over from single video to full-day display
.........................................................................................................................................................128Audio playback in the MultiPlayer
..........................................................................................................................................................128Playback alternative:: Standard playback
..........................................................................................................................................................129Playback alternative: MotionTrack with motion timeline treshhold value
..........................................................................................................................................................129Playback alternative: MotionSearch
..........................................................................................................................................................131The context menu of the playback window
.........................................................................................................................................................131SnapShot .........................................................................................................................................................132Search video .........................................................................................................................................................132Mute/Unmute audio .........................................................................................................................................................132Keyboard support .........................................................................................................................................................132Zoom .........................................................................................................................................................132Video export .........................................................................................................................................................133Open playback list .........................................................................................................................................................133Save to playlist .........................................................................................................................................................133Close player................................................................................................................................... 1336Playback via the motion timeline bar in the motion timeline-display
..........................................................................................................................................................135Button details ..........................................................................................................................................................135Motion timeline options
................................................................................................................................... 1357Playback videos over network
................................................................................................................................... 1368MultiPlayer as a backup player
MULTIEYE Services menu 139
................................................................................................................................... 1391Overview
................................................................................................................................... 1392Licences
................................................................................................................................... 1403Options
..........................................................................................................................................................140Programm protocols (LOG-files)
..........................................................................................................................................................141System information ..........................................................................................................................................................141Live-Updater ..........................................................................................................................................................141SystemRestorer
................................................................................................................................... 1434Hardware
Remote Access of Videos via Network / ISDN / DSL and Internet 145
................................................................................................................................... 1451Remote access modes

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................................................................................................................................... 1462The LiveViewer
..........................................................................................................................................................146Installing and setting up LiveViewer
..........................................................................................................................................................148Managing LiveViewer windows
..........................................................................................................................................................149Settings of a LiveViewer window
..........................................................................................................................................................150Settings video ..........................................................................................................................................................150Report event ..........................................................................................................................................................151I/O relay remote control settings
..........................................................................................................................................................151Opening LiveViewer display with a click of the mouse
................................................................................................................................... 1533The HYBRID network player (MultiPlayer)
..........................................................................................................................................................153Installation of the network player
................................................................................................................................... 1534MULTIEYE Remote Control (MRC)
................................................................................................................................... 1555Web based remote access
..........................................................................................................................................................155LiveCam access of single cameras
..........................................................................................................................................................155Access multiple cameras
..........................................................................................................................................................157Menu ..........................................................................................................................................................158Playback
Special features 160
................................................................................................................................... 1601LiveUpdate
................................................................................................................................... 1602Keyboard Short-Cuts
................................................................................................................................... 1613Direct Translator
................................................................................................................................... 1614Watermark
................................................................................................................................... 1625Customizing
................................................................................................................................... 1626Telephone support and information from the internet
Example applications 164
................................................................................................................................... 1641How to integrate a MULTIEYE-Recorder into EBÜS
..........................................................................................................................................................165Interaction of the MULTIEYE-Recorder with EBÜS
..........................................................................................................................................................166Installation and configuration of the ACC FTP-Uploader
..........................................................................................................................................................168Configuring the alarm parameters
Technical appendix 171
................................................................................................................................... 1711Network connections
..........................................................................................................................................................171Connection via LAN ..........................................................................................................................................................172Connection via DSL ..........................................................................................................................................................172Connection via ISDN/MODEM
.........................................................................................................................................................173Setting up a Dial-up / RAS Server
.........................................................................................................................................................176Setting up Dial up/RAS client
................................................................................................................................... 1792Integrating MULTIEYE-HYBRID cameras into your own web sites
................................................................................................................................... 1813Example of notification via an external program
................................................................................................................................... 1824The hosts file
................................................................................................................................... 1825Userrights in Windows XP Professional
................................................................................................................................... 1876Automatic Windows user login
................................................................................................................................... 1887Video image formats in CCTV technology
Technical data 190
................................................................................................................................... 1901Technical data of the MULTIEYE video boards
................................................................................................................................... 1922CE compliance

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Troubleshooting 194
License conditions 198
Index 200

Introduction
I

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1 Introduction
We are very glad that we could win your interest as a customer for our product MULTIEYE-HYBRID or
MULTIEYE-NET.
MULTIEYE-HYBRID und MULTIEYE-NET combine highest technical functionality with dependability and stability
and offer the user, in addition to other characteristics, a video surveillance system optimized for use and equipped
with all enhancements.
With MULTIEYE-HYBRID you receive a highly professional video surveillance kit.
The combination of analog, digital as well as IP network cameras in one system, combined with the innumerable
possibilities to individually and flexibly adapt MULTIEYE-HYBRID to the respective needs of the user, makes the
new MULTIEYE-HYBRID unique.
MULTIEYE-HYBRID recorder kits offer Quadplex©operation with four mutually independent functions:
oLive-Monitoring with MultiScreen
oVideo recording
oPlayback and evaluation.
oRemote access
You should find the program to be easy to follow and to operate, while keeping the Look and Feel of your
personal operating system. In just a short time you will succeed in modifying the system and adapting it to meet
your requirements.
The graphical structure of MULTIEYE has been patterned after the current structure of the Windows operating
systems. Correspondingly, many of the functions in this system can be easily executed via Drag & Drop.
oAssign cameras to individual hard drives
oProgram time activation
oChange pre-set variables
The multilingual capabilities of MULTIEYE constitute a further factor in its success. In the easiest possible
manner, MULTIEYE-HYBRID can be adapted to the most common languages of the earth, thus proving itself to be
an uncompromising and reliable assistant for video surveillance. The languages for MultiScreen and the MultiPlayer
can be set individually!
The software for both MULTIEYE-HYBRID and MULTIEYE-NET is identical.
The following description of MULTIEYE-HYBRID likewise applies to MULTIEYE-NET.

Order of Installation
II

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2Order of Installation
The Installation / activation of a MULTIEYE recorder and/or MULTIEYE software should be done in the following
sequence:
oInstallation of the hardware (video boards, audio boards, I/O boards)
oConnect the analog and network cameras
oTurn on the computer
oInstall the hardware drivers
o(only MULTIEYE-NET) connect the dongle
o(only MULTIEYE-NET) install the dongle driver
oInstall the MULTIEYE-HYBRID software
oStart the MULTIEYE-HYBRID software
oActivate / License the software / the system
oConfigure the cameras
oConfigure the hard drive for recording
oConfigure recording
oTest the configurations

System Requirements
III

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3System Requirements
3.1 General
The system requirements depend on the videoboard, the recording rate (ips) and the image resolution.
The videoboards of the types 425 and 1625 are compatible to the most common CPUs, mainboards and
graphicchips. It's possible to use these videoboards in lower performance PCs.
The optimale condition for MULTIEYE-HYBRID for the types 425, 1625 and especially for the types 1650 and
16100 are Intel-based mainboards in combination with Intel CPUs like P4, XEON and better.
3.2 Minimumrequirements
You can see the recommended minimum requirements for the CPUs in the followed table:
Type 425/1625
Intel/AMD CPUs
Images per second up to:
25ips
50ips
75ips
100 - 200ips
recommended CPU performance:
800 MHz
1,6 GHz
2,4 GHz
3,2 GHz HT
Type 1650/16100/16200/32100
Intel-based mainboard chipsets
Images per second up to:
-
50ips
75ips
100 - 200ips*
recommended CPU performance:
1,6GHz
2,4GHz
3,2 GHz HT
Attention:
Multiple MULTIEYE videoboards can be combined in one PC (Multiboard-operation). This results in
higher image rate but also the system-requirements are scaled up.
The image rate relates to the complete recording rate of a system at:
·Singleboard operation + possible IP-cameras
·Multiboard-operation + possible IP-cameras
Under use of VIA or SIS mainboard-chipsets in combination with the videoboards 1650 and 16100
it is possible that the recording rate is lowered, because the speed of the PCI bus of these chipsets is
relativly slow.
3.3 Hardwarerequirements
3.3.1 Motherboards
It's recommended to use INTEL-motherboards based on Intel 915 (and higher) chipsets.
Important:
You should update the BIOS of the mainboard!

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3.3.2 Processors
Processors from Intel and AMD can be used.
Especially interesting are systems with multiple processors (Intel XEON) or multicore-processors like Pentium D,
because the MULTIEYE software supports multiple processors and multicore systems and that results in a notable
increase of the system performance. This is especially important when you want to use many IP-cameras.
Important:
Avoid a permanent CPU-stress of 80% and more.
3.3.3 RAM
The memory usage of the system should be at least 512 MByte and 1 GByte for 32-channel systems.
3.3.4 Harddisks
It makes sense to use at minimum two IDE-harddisks with UDMA-interface or SATA-harddisks. In case of safety
reasons the harddisks should be formatted with NTFS. SATA-harddisks require a mainboard based on the Intel
915 (or higher) chipset.
It makes sense to use more expensive server-harddisks, because the disks are permanently in operation and these
harddisks are specified for a 24/7 use.
The partitioning of the harddisks:
1. Harddisk
Partition 1: Operating system and software 20-40 GB
Partition 2: video-files which have to be analyzed
2. Harddisk(s) videodata (ring-storage) 120 GB and more
Important:
Make certain of an adequate harddisk-cooling and -ventilation!
3.3.5 Graphics cards
It's recommended to use graphics cards based on a GeForce 4 chipset or better and min. 32 MB memory.
Optimal are graphics cards with two monitor-outputs.
Screen-resolution:at least 1024x768 pixel at High-Color (16 Bit color-depth)

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3.3.5.1 Dual monitor operation
MULTIEYE-Hybrid supports the dual monitor / dual graphics cards operation. For example it's possible to switch
the MultiScreen on monitor one OR monitor two. Just right-click into an empty space in the upper userbar. The
software saves the position of the windows.
3.4 Supported operating systems
The operating systems Windows XP, Windows 2000 and Windows 2003 are supported by MULTIEYE.
Under the system Windows XP Professional you must be logged in as a main user with limited
administration-rights or as administrator.
It's not possible to work with the rights of a "normal user".
(see also: Userrights in Windows XP Professional )
The installation and configuration has to be done always with the rights of an administrator.
When you use Windows XP Home,you must work as administrator.
Attention: WINDOWS 98, ME and NT4
These operating systems are not supported by MULTIEYE-recorders.
But a remote request is possible from these systems.
3.5 Firewalls and virus scanner
If you have installed a virus scanner, it should be configured to ignore the drives, where the videos are stored.
This avoids the lowering of the system performance, because the virus scanner scans permanently the video files.
MULTIEYE is programmed modular. The separate parts of the software communicate over network connections.
This is the case, that a firewall (e.g. Symantec Norton Internet Security)has to be configured to allow external access.
In case of a remote access the corresponding ports have to be opened.
The integrated firewall in Windows XP blocks only external access. In this case you have only to configure the
firewall, if it's necessary to remote access the system.
3.6 Choosing the analog cameras
It's important for the later results to choose the right cameras for the closed circuit television. Only when the
image quality at the input of the recorder is good enough, the saved video file will be good too.
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3.7 Video signals of the attached cameras
Only when the cameras deliver proper images, the saved images have good quality. It's always optimal to use
high-resolution cameras, because more image informations are available after the mandatory compression of the
stored video files.
Important:
Pay attention to have clearly video signals. The norm level of the camera is 1Vss. Heavily damped
video signals or signals with signal noise can disturb the video board and accordingly the function of
MULTIEYE-Hybrid.
The MULTIEYE video boards work correct in the tolerance range 0.7 - 1.5 Vss. Wrong output levels of
cameras can result in color corruption or full loss of the video signal.
3.8 Adjustment of the attached cameras
Important:
All cameras should have correctly adjusted flange focal distance, sharpness and the signal level at the
recorder (1 Vss ).
The signal level at the recorder should be adjusted with an oscilloscope.
The flange focal distance and the sharpness should be adjusted with the help of a greyscale filter (ND).

Hardware
IV