ATEN Altusen SN0100CO Series User manual

SN0100CO / SN0100COD
/ SN9100CO Series
Serial Console Server
User Manual

Serial Console Server User Manual
ii
Compliance Statements
FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE
STATEMENT
This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC ules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at his own expense.
The device complies with Part 15 of the FCC ules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation.
FCC Caution
Any changes or modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate this equipment.
Warning
Operation of this equipment in a residential environment could cause radio
interference.
Achtung
Der Gebrauch dieses Geräts in Wohnumgebung kann Funkstörungen
verursachen.
KCC Statement

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Industr Canada Statement
This Class A digital apparatus complies with Canadian ICES-003.
VCCI Statement
The SN0132CO, SN9108CO, and SN9116CO are VCCI compliant.
RoHS
This product is oHS compliant.

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User Information
Online Registration
Be sure to register your product at our online support center:
Telephone Support
For telephone support, call this number:
User Notice
All information, documentation, and specifications contained in this manual
are subject to change without prior notification by the manufacturer. The
manufacturer makes no representations or warranties, either expressed or
implied, with respect to the contents hereof and specifically disclaims any
warranties as to merchantability or fitness for any particular purpose. Any of
the manufacturer's software described in this manual is sold or licensed as is.
Should the programs prove defective following their purchase, the buyer (and
not the manufacturer, its distributor, or its dealer), assumes the entire cost of all
necessary servicing, repair and any incidental or consequential damages
resulting from any defect in the software.
The manufacturer of this system is not responsible for any radio and/or TV
interference caused by unauthorized modifications to this device. It is the
responsibility of the user to correct such interference.
The manufacturer is not responsible for any damage incurred in the operation
of this system if the correct operational voltage setting was not selected prior
to operation. PLEASE VE IFY THAT THE VOLTAGE SETTING IS
CO ECT BEFO E USE.
International http://eservice.aten.com
International 886-2-8692-6959
China 86-4 -81 - -81
Japan 81-3-5615-5811
Korea 82-2-467-6789
North America 1-888-999-ATEN ext 4988
1-949-428-1111

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Battery Safety Notice
There is a risk of explosion if the battery is replaced with an
incorrect type. Dispose of used batteries according to the
relevant instructions.
Batterie avis de sécurité
Il existe un risque d'explosion si la batterie est remplacée par
un incorrect tapez. Jeter les piles usagées selon la pertinente
instructions.

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vi
Product Information
For information about all ATEN products and how they can help you connect
without limits, visit ATEN on the Web or contact an ATEN Authorized
eseller. Visit ATEN on the Web for a list of locations and telephone numbers:
International http://www.aten.com
North America http://www.aten-usa.com

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vii
Pac age Contents
Check to make sure that all components are in working order. If you encounter
any problem, please contact your dealer.
SN0108CO / SN0116CO
1 SN0108CO / SN0116CO Serial Console Server
2 Lok-U-Plugs
1 Lok-U-Plug Installation Tool
1 laptop USB console (LUC) cable
2 power cords
1 mounting kit
1 foot pad set (4 pcs)
1 user instructions*
SN0108COD / SN0116COD
1 SN0108COD / SN0116COD Serial Console Server
1 laptop USB console (LUC) cable
1 mounting kit
1 foot pad set (4 pcs)
1 user instructions*
SN0132CO / SN0148CO
1 SN0132CO / SN0148CO Serial Console Server
1 laptop USB console (LUC) cable
2 power cords
1 mounting kit
1 foot pad set (4 pcs)
1 user instructions*

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SN0132COD / SN0148COD
1 SN0132COD / SN0148COD Serial Console Server
1 laptop USB console (LUC) cable
1 mounting kit
1 foot pad set (4 pcs)
1 user instructions*
SN9108CO / SN9116CO
1 SN9108CO / SN9116CO Serial Console Server
1 Lok-U-Plug
1 Lok-U-Plug Installation Tool
1 power cord
1 mounting kit
1 foot pad set (4 pcs)
1 user instructions*

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Contents
Compliance Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Online Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
User Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Battery Safety Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Batterie avis de sécurité . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
SN 1 8CO / SN 116CO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
SN 1 8COD / SN 116COD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
SN 132CO / SN 148CO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
SN 132COD / SN 148COD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
SN91 8CO / SN9116CO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .viii
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xvi
Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Chapter 1. Introduction
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Accessibility and Availability. . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Serial Console Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Serial Device Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
DTE/DCE Auto-Sensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
SN 1 8CO / SN 1 8COD Front View . . . . . . . . . . . . . . . . . . . . . . . . . 9
SN 116CO / SN 116COD Front View . . . . . . . . . . . . . . . . . . . . . . . . . 9
SN 132CO / SN 132COD Front View . . . . . . . . . . . . . . . . . . . . . . . . 11
SN 148CO / SN 148COD Front View . . . . . . . . . . . . . . . . . . . . . . . . 11
SN91 8CO Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
SN9116CO Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
SN 1 8CO Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
SN 116CO Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
SN 1 8COD Rear View (DC Power) . . . . . . . . . . . . . . . . . . . . . . . . . 16
SN 116COD Rear View (DC Power) . . . . . . . . . . . . . . . . . . . . . . . . . 16
SN 132CO Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

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SN 148CO Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
SN 132COD Rear View (DC Power) . . . . . . . . . . . . . . . . . . . . . . . . . 18
SN 148COD Rear View (DC Power) . . . . . . . . . . . . . . . . . . . . . . . . . 18
SN91 8CO Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
SN9116CO Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Chapter 2. Hardware Setup
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Stacking and Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Stacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Rack Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Rack Mounting - Front. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Rack Mounting - Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Serial Console Server Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
SN 1 8CO / SN 116CO / SN 132CO / SN 148CO Installation . . . . 27
SN91 8CO / SN9116CO Installation . . . . . . . . . . . . . . . . . . . . . . . . . 3
Chapter 3. Super Administrator Setup
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
First Time Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Local Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Laptop USB Console (LUC) Login - SNViewerUSB . . . . . . . . . . . 34
Console Login - HyperTerminal. . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Local Console Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Remote Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Telnet Login. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
PuTTY Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Browser Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Network Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Changing the Super Administrator Login . . . . . . . . . . . . . . . . . . . . . . 39
Chapter 4. The User Interface
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Local Console Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Remote Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Web Browser Login. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
The Web Browser Main Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Page Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
The Tab Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
SNViewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
SNViewer Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Control Panel Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Data Import . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Encode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
The Message Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

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Message Display Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Compose Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
User List Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Terminal Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Terminal Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Terminal Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Telnet Menu-Driven Text UI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Chapter 5. Port Operating Modes
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Operating Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Console Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Real COM Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
TCP Server / TCP Client (Serial Tunnel). . . . . . . . . . . . . . . . . . . . . . . 58
TCP Server (RAW TCP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
TCP Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
UDP Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Virtual Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Console Management Direct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Disabled . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Chapter 6. Port Access
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
The Sidebar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
The Sidebar Tree Structure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Telnet/SSH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Port Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Favorites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
History. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Save & Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Port Buffering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Operating Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Console Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Real COM Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
TCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
TCP Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
UDP Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Virtual Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Console Management Direct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Disabled. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

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Chapter 7. User Management
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Adding Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Modifying User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Deleting User Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Creating Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Modifying Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Deleting Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Assigning Users to a Group From the User’s Notebook . . . . . . . . . . . 91
Removing Users From a Group From the User’s Notebook . . . . . . . 93
Assigning Users to a Group From the Group’s Notebook . . . . . . . . . 94
Removing Users From a Group From the Group’s Notebook . . . . . . 95
Device Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Assigning Device Permissions under User Settings . . . . . . . . . . . . . . 96
Assigning Device Permissions under Group Settings . . . . . . . . . . . . 98
Chapter 8. Device Management
Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Mounted Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
NFS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1
External USB Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1
Syslog Settings for Port Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2
Port Name Auto Discovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 3
IP Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 3
Service Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 3
Network Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 4
ANMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 8
Event Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 8
Authentication and Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
CC Management Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
OOBC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Console Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Enable Dial Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Enable Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Login Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Security Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Working Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
IP/MAC Filter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Account Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Association . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

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Date/Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Current System Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
New System Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Chapter 9. Log
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
System Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Log Notification Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Chapter 10. Maintenance
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Backup / Restore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136
Firmware Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Private Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Certificate Signing Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Appendix
Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141
DC Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Rack Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
International . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
SN 1 8CO / SN 116CO (AXA Platform) . . . . . . . . . . . . . . . . . . . . . 146
SN 1 8CO / SN 116CO (AX Platform) . . . . . . . . . . . . . . . . . . . . . . 147
SN 1 8COD / SN 116COD (AXA Platform) . . . . . . . . . . . . . . . . . . 148
SN 1 8COD / SN 116COD (AX Platform) . . . . . . . . . . . . . . . . . . . 149
SN 132CO / SN 148CO (AXA Platform) . . . . . . . . . . . . . . . . . . . . . 15
SN 132CO / SN 148CO (AX Platform) . . . . . . . . . . . . . . . . . . . . . . 151
SN 132COD / SN 148COD (AXA Platform) . . . . . . . . . . . . . . . . . . 152
SN 132COD / SN 148COD (AX Platform) . . . . . . . . . . . . . . . . . . . 153
SN91 8CO / SN9116CO (AXA Platform) . . . . . . . . . . . . . . . . . . . . . 154
SN91 8CO / SN9116CO (AX Platform) . . . . . . . . . . . . . . . . . . . . . .155
IP Address Determination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
The Local Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
IP Installer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
IPv6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
Link Local IPv6 Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
IPv6 Stateless Autoconfiguration . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

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Virtual Modem Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
AT Command Set Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Distance vs Baud Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Clear Login Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
DCE Mode Pin Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
DTE Mode Pin Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
DB-9/DB-25 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
DB-9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
DB-25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Self-signing SSL/TLS Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
CLI Command Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
System Setting Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Network Setting Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
User Management Commands . . . . . . . . . . . . . . . . . . . . . . . . . 172
Serial Port Setting Commands . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Backup/Restore Config Commands . . . . . . . . . . . . . . . . . . . . . . 179
Firmware Upgrade Commands . . . . . . . . . . . . . . . . . . . . . . . . . 182
IP Filter Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Account Policy Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
ATEN Standard Warranty Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Limited Hardware Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

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About This Manual
This User Manual is provided to help you get the most from your Serial
Console Server. It covers all aspects of the device, including installation,
configuration, and operation
The Serial Console Server models covered in this user manual include:.
An overview of the information found in the manual is provided below.
Overview
Chapter 1, Introduction, introduces you to the Serial Console Server, its
purpose, features, and benefits, with its front and back panel components
described.
Chapter 2, Hardware Setup, provides step-by-step instructions for setting
up the Serial Console Server.
Chapter 3, Super Administrator Setup, explains the procedures that the
super administrator employs to set up the Serial Console Server network
environment, and changing its default username and password.
Chapter 4, The User Interface, describes the layout and components of the
Serial Console Server user interface, and how to log in to the Serial Console
Server with each of the available access methods: from a local console, an
Internet browser, and Windows application (AP) programs.
Chapter 5, Port Operating Modes, describes the port operating modes,
including Console Management and Console Management Direct modes for
device control; eal COM Port, Virtual Modem, TCP Server, TCP Client, and
UDP Mode for Serial-to-Ethernet connectivity and applications that require
Model Product Name
SN 1 8CO /
SN 1 8COD 8-Port Serial Console Server with Dual Power/LAN (AC / DC model)
SN 116CO /
SN 116COD 16-Port Serial Console Server with Dual Power/LAN (AC / DC model)
SN 132CO /
SN 132COD 32-Port Serial Console Server with Dual Power/LAN (AC / DC model)
SN 148CO /
SN 148COD 48-Port Serial Console Server with Dual Power/LAN (AC / DC model)
SN91 8CO 8-Port Serial Console Server (AC model)
SN9116CO 16-Port Serial Console Server (AC model)

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COM ports, serial tunneling, or where TCP/UDP Socket functionality is
needed.
Chapter 6, Port Access, describes the Port Access page and how to
configure the options it provides regarding port and power outlet management.
Chapter 7, User Management, shows super administrators and
administrators how to create, modify, and delete users and groups, as well as
assign attributes to them.
Chapter 8, Device Management, shows super administrators how to
configure and control the overall Serial Console Server operations.
Chapter 9, Log, explains how to install and configure the Log Server.
Chapter 10, Maintenance, explains how to backup, restore, and upgrade the
Serial Console Server and its firmware, as well as provides information about
private certificates.
Appendix, provides technical and troubleshooting information.
Note:
ead this manual thoroughly and follow the installation and operation
procedures carefully to prevent any damage to the unit or connected
devices.
ATEN regularly updates its product documentation for new features and
fixes. For an up-to-date Serial Console Server documentation, visit
http://www.aten.com/global/en/
Conventions
This manual uses the following conventions:
Monospaced Indicates text that you should key in.
[ ] Indicates keys you should press. For example, [Enter] means
to press the Enter key. If keys need to be chorded, they appear
together in the same bracket with a plus sign between them:
[Ctrl+Alt].
1. Numbered lists represent procedures with sequential steps.
♦Bullet lists provide information, but do not involve sequential
steps.

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Terminology
Throughout the manual we make reference to the terms Local and Remote in
regard to the operators and equipment deployed in a Serial Console Server
installation. Depending on the point of view, users and servers can be
considered Local under some circumstances, and Remote under others:
Serial Console Server’s Point of View
emote users – We refer to a user as a Remote user when we think of
him as someone who logs into the Serial Console Server over the net
from a location that is remote from the Serial Console Server.
Local Console – a computer connected directly to the Serial Console
Server by a physical connection.
Servers, Serial Device, or Port Device – any device attached to the
Serial Console Server’s ports via cable.
User’s Point of View
Local client users – We refer to a user as a Local user when we think of
him as sitting at his computer performing operations on the devices
connected to the Serial Console Server that is remote from him.
When we describe the overall system architecture we are usually speaking
from the Serial Console Server’s point of view – in which case the users are
considered remote. When we speak about operations users perform via the
browser, viewers, and AP programs over the net, we are usually speaking from
the user’s point of view – in which case the Serial Console Server and the
devices connected to it are considered remote.
>Indicates selecting the option (such as on a menu or dialog
box), that comes next. For example, Start > Run means to
open the Start menu, and then select Run.
Indicates critical information.

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1
Chapter 1
Introduction
Overview
The SN01xxCO and SN91xxCO Series features Cisco pin-outs and auto-
sensing DTE/DCE function, providing a direct connection to Cisco network
switches (and other compatible devices) without rollover cables for even more
time-saving IT infrastructure deployment. In addition, the SN01xxCO and
SN91xxCO models support online detection of connected serial devices
(including terminal blocks) for device status monitoring. A notification email
alert will be sent to the administrator when connected devices are offline.
With dual Ethernet ports and power supplies, the SN01xxCO supports power
redundancy as well as failover, or dual IP addresses access, ensuring 24/7
availability of access to serial devices. The SN01xxCO Series also offers dual
DC (see Note) options for more flexible implementation.
Note: Available with DC power at customer’s request (SN0108COD /
SN0116COD / SN0132COD / SN0148COD).
Available in 8-, 16-, 32- and 48-port models, the serial console servers offer
both in-band and out-of-band (OOB) remote serial console access to servers
and network devices via a direct Telnet/SSH client and Java viewer. The OOB
management enables IT administrators to manage network devices (e.g. router,
switch, UPS) in server rooms using management networks that are separated
from the main/production networks. Where access difficulty occurs in the
production network, the administrators can still access them via the console
server. The serial console servers offer out-of-band access methods such as
direct console connection from a local computer, USB console connection
from a laptop, PSTN connection via modem, or hybrid network connection via
the dual LAN ports (one connected to the production network and the other
connected to the management network).
Implemented with various security technologies such as TLS 1.2 data
encryption, SA 2048-bit certificates, configurable user permissions for port
access and control, local/remote/third-party authentication and authorization,
IP/MAC address filter, and FIPS 140-2 certified cryptography, the SN01xxCO
and SN91xxCO serial console servers assure administrators the security for
easy and high-level access. For instance, access rights and privileges can be
applied to 8/16/32/48 serial ports individually. Data encryption is provided to

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2
ensure that information and control are always protected. Logging and alerting
of system events help to quickly resolve issues and mitigate risks. While
secured by the above examples, the consolidated password authentication
simplifies management.
The SN01xxCO and SN91xxCO Series are used to connect serial devices to an
Ethernet network to allow access and control of demanding applications that
manage industrial control, data acquisition, environment monitoring, remote
facility operations and equipment management. Multiple operational modes
are available to administrators including Console Management, Console
Management Direct, eal Com Port, TCP Server/Client, UDP Server/Client,
and Virtual Modem. Furthermore, the SN01xxCO Series works in tandem with
ATEN’s PDU (see Note) remote power management systems. Both can be
utilized through ATEN’s CC2000 software to provide centralized serial device
access and integrated power management.
Note: PON port reserved for PG Series PDU.
With their comprehensive features, the SN01xxCO and SN91xxCO Series help
to maximize IT productivity, increase scalability, as well as reduce installation
and operational costs with easy and secure remote management of serial
devices. The serial console servers save you time and money by allowing
administrators to manage their data centers from practically anywhere –
minimizing travel and MTT (Mean Time to epair) costs, ensuring the
highest availability for data center services.