ATICA MC DTC Series User manual

MC DTC Series –User manual 1 / 51
USER MANUAL
MC DTC Series

MC DTC Series –User manual 2 / 51
Copyright
Matica
July 2022
All rights reserved
Copyright Notice
Users must respect the copyright regulations applicable in their own respective countries. Photocopying,
translation, reproduction, or transmission of this manual, in whole or in part, for any reason and using any
electronic or mechanical means whatsoever, without the prior written permission of the Manufacturer is
strictly forbidden.
All contents of this manual are subject to change without prior notice.
The Manufacturer accepts no liability for any errors that may be found in this manual, or for any loss or
damage that may arise accidentally or as a result of diffusion or use of this manual.
Trademarks
All other trademarks are the property of their respective owners.
Printer Warranty
Refer tothe warranty statement provided with the printer for the warranty terms andconditions, and
its limitationsofliability.
Environmental Impact
Matica is committed to reducing the environmental impact of its products through improvements in
energy efficiency.
1. FOR CUSTOMERS IN THE EUROPEAN UNION (EU) and UK
The disposal of electric and electronic devices as solid urban waste is strictly prohibited: it must be
collected separately. The dumping of these devices at unequipped and unauthorized places may
have hazardous effects on health and the environment. Offenders will be subjected to the penalties
and measures laid down by the law.
TO DISPOSE OF OUR DEVICES CORRECTLY:
a) Contact the Local Authorities, who will give you the practical information you need and the
instructions for handling the waste correctly, for example: location and times of the waste
collection centers, etc.
b) When you purchase a new device of ours, give a used device like the one purchased to our
dealer for disposal.
The crossed dustbin symbol on the device means that:
- it is to be disposed of, the device is to be taken to the equipped waste
collection center and is to be handled separately from urban waste:
- Matica guarantees the activation of the treatment, collection, recycling and
disposal procedures in accordance with Directive 2002/96/EC (and
subsequent amendments).
2. FOR OTHER COUNTRIES (NOT IN THE EU)
The treatment, collection, recycling and disposal of electric and electronic devices will be carried
out in accordance with the laws in force in the country in question.
WEEE Directive (2012/19/EU) for customers in European Union (EU) & The Waste
Electrical and Electronic Equipment Regulations 2013 For customers in the UK

MC DTC Series –User manual 3 / 51
For Europe
Warning
“This is a Class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.”
Product contains RF section (or module), compiled with ETSI EN 300 330 V2.1.1 (2017-02)
For US
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause
undesired operation.
FCC Caution!!!
•Any changes or modification not expressly approved by the party responsible for compliance could
void the user’s authorities to operate this equipment.
This equipment has been tested and found to comply with the limits for class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•Consult the dealer or an experienced radio/TV technician for help.
For Canada
In English:
This device complies with Industry Canada’s license-exempt RSSs. Operation is subject to the
following two conditions:
1) Thisdevicemaynotcauseinterference;and
2) This device must accept any interference, including interference that may cause
undesired operationofthedevice.
In French :
Cet appareil est conforme aux RSS sans licence d’Industrie Canada. Son fonctionnement est
soumis aux deux conditions suivantes:
1) Cet appareil ne doit pas provoquer d'interférences ; et
2) Cet appareil doit accepter toutes les interférences, y compris celles qui pourraient entraîner un
mauvais fonctionnement de l'appareil.
General Note: - This equipment must be used by –Ordinary person / Instructed person / Skilled
person

MC DTC Series –User manual 4 / 51
About caution symbols:
These cautions indicate the risk of injury or shock or malfunction if the printer is not
operated correctly. Be sure to follow these cautions to operate the printer safely.
These cautions indicate the heated surface & involve the risk of heat injury if persons
touch them with a bare hand.
These cautions indicate where the touch of the surface with a bare hand is prohibited.

MC DTC Series –User manual 5 / 51
1 Contents
2Product overview...........................................................................................................................6
3 Technical characteristics...............................................................................................................7
4Getting started...............................................................................................................................9
4.1 Front view.................................................................................................................................10
4.2 Operator panel..........................................................................................................................11
4.3 Rear view and bin installation.....................................................................................................12
4.4 LCD display menu options.........................................................................................................13
5Installation procedures................................................................................................................14
5.1 Installing the ribbon...................................................................................................................14
5.2 Card feeding.............................................................................................................................16
5.1.1 Input hopper (automatic card feeder)................................................................................16
5.1.2 Front slot (manual card hopper)........................................................................................16
5.2 Adjusting the card thickness......................................................................................................17
5.3 Connecting the power supply and powering ON the printer.........................................................18
6Installing the software and configuring the printer.....................................................................19
6.1.1 Printer connection through USB........................................................................................19
6.1.2 Printer connection through LAN/Ethernet..........................................................................22
6.1.2.1 DHCP.....................................................................................................................22
6.1.2.2 Static IP .................................................................................................................25
6.2 Uninstall program tabs ..............................................................................................................28
6.3 Tools.........................................................................................................................................28
5.2.2 About........................................................................................................................................28
7Printing ........................................................................................................................................29
7.1 Print setting tab.........................................................................................................................29
7.2 Card front setting tab.................................................................................................................30
7.3 Rewritable card printing option...................................................................................................30
7.4 Card back setting tab.................................................................................................................32
7.5 Mag encoding setting and mag encoding tool tab .......................................................................32
7.6 Laminator..................................................................................................................................33
7.7 Color settings............................................................................................................................33
7.8 Monochrome option:..................................................................................................................34
7.8.1 Resin area extraction.................................................................................................................35
7.9 Printing rest cards using printer menu........................................................................................36
8Printer maintenance.....................................................................................................................37
8.1 Standard cleaning.....................................................................................................................37
8.2 Card path advanced cleaning....................................................................................................39
8.3 Cleaning roller advanced cleaning.............................................................................................40
8.4 Printhead cleaning....................................................................................................................42
8.5 Printhead replacement procedure..............................................................................................43
9Options ........................................................................................................................................45
9.1 Chip encoding (contact and contactless)....................................................................................45
9.1.2 Use of PC/SC encoder wizard to test dual interface in DCP................................................45
9.2 Magnetic encoding....................................................................................................................47
9.2.1 Configuration.....................................................................................................................47
9.3 E-locks & manual lock...............................................................................................................47
9.4 Duplex activation.......................................................................................................................48
10 Troubleshooting ..........................................................................................................................49
10.1 Sensor setting display in LCD....................................................................................................50
11 Ribbons and cleaning kits............................................................................................................51

MC DTC Series –User manual 6 / 51
2 Product overview
The printer described in this User Guide provides full color dye-sublimation or monochrome thermal transfer printing on standard
CR80 plastic cards. PVC, PVC composite and rewritable cards. PC, PET and ABS cards can be supported with a UcYMCK ribbon
type.
Depending on the model and configuration purchased, it is managed via the driver installed on the computer through USB, Ethernet
or Wi-Fi.
The ribbon carrier that comes with the printer allows the ribbon to be replaced quickly and easily.
Several options are available so to configure the printer for different applications:
•Magnetic stripe encoder
•Contact and contactless smart card encoder
•10/100 Ethernet and/or 802-11 Wi-Fi connection
•Single/exception card feed option
•Locking system for the input hopper, reject bin and ribbons.
MC DTC series features
Note: If upgrades are required, please contact the Matica agent quoting options or kit numbers.
⬤Optional ✓Standard X Not available
Features
MC110
MC210
MC310
Remarks
Rewritable cards
X
X
✓
Magnetic stripe encoding
X
⬤
⬤
Factory fitted
Single side printing
✓
✓
✓
Dual side printing
⬤
⬤
⬤
Kit No. PR10300016
Smart card encoding
⬤
⬤
⬤
Kit No. PR10300003
Automatic feeder
✓
✓
✓
Manual feeder
X
X
✓
Dual feeder
X
X
⬤
Rear eject
X
✓
✓
USB
✓
✓
✓
Ethernet
X
✓
✓
Wi-Fi
X
X
⬤
Single wire encoding
functionality
X
X
⬤
Display
X
✓
✓
Laminator compatibility (inline)
X
X
⬤

MC DTC Series –User manual 7 / 51
3 Technical characteristics
Details
MC110
MC210
MC310
Technology
Print method
Direct-to-card
Print technology - color
Dye-sublimation
Print technology - monochrome
Resin thermal transfer
Print resolution
300 x 300 dpi (11.8 dots/mm)
Print area
CR80 edge-to-edge
Card path
Short edge
Connectivity
USB 2.0
✓
✓
✓
Ethernet TCP-IP 10BaseT/100BaseT
X
✓
✓
Wi-Fi (factory installed option 802.11a/b/g)
X
X
⬤
Single wire encoding functionality (factory
installed option)
X
X
⬤
Card handling
Input feeder
Automatic
Dual feeder
X
X
⬤
Input feeder capacity
100 cards (0.76 mm –30 mil)
Output stacker
30 card (front)
Rear bin (80 cards (rear)
X
⬤
⬤
Output stacker operation
Both, open or closed while printing
Single / manual feeding
X
X
⬤
Card specifications
Card format
ISO CR80, ISO 7810
53.98 mm x 85.60 mm / 3.370’’ x 2.125’’
Card thickness
0,25 –1,25 mm / 10 –50 mils
Material
PVC, PVC Composite, Rewritable cards.
Polycarbonate, PET, ABS (varnished) –crosscheck with ribbons portfolio
Encoding options
Magnetic stripe encoder
3 tracks, ISO 7811/ JIS II
X
⬤
⬤
Smart card contact chip
ISO 7816-1, 2 (excluding appendix B), 3, 4
PCSC and EMV compliant
⬤
⬤
⬤
Smart card contactless
ISO 14443A/B
MIFARE®, MIFARE DESFire® iCLASS®
ICODE, ISO 14443 A&B, ISO 15693 and ISO
7816
⬤
⬤
⬤
Dimensions and weight
Dimensions (H x W x L)
255,6 x 202 x 405,4 mm
Weight
10 kgs
Power supply
-
Auto-switching external power supply unit with interchangeable power cords
Input 220-240 volts AC, 50-60 Hz, 1.6 A
Output 24 volts DC, 3.0 A

MC DTC Series –User manual 8 / 51
Memory
RAM
128 MB
User interface
LCD display
X
✓
✓
Locks option
Electronic / manual locks
X
X
✓
Quality standards / certifications
-
RoHS
CE, FCC, cTÜVus, WEEE
Proposition 65 (California, USA)
Sound pressure less than 48 dB (A) in operation mode (ISO 7779)
Operating conditions
Temperature
Min/max operating temperature: 15° / 40 °C (59° / 104 °F)
Humidity
Humidity: 20% to 65% without condensation
Storage conditions
Temperature
Min/max storage temperature: -5° / +70 °C (23° / 158 °F)
Humidity
Storage humidity: 20% to 70% without condensation
Safety
Support for Kensington® security lock
✓
✓
✓
Ribbons
-
Automatic detection and parameter setting
Two level encoding protection
Smart ribbon level memory and management
Smart ribbon optimization when monochrome printing
XPS driver
-
XPS Windows driver (not EDIsecure®) compatible with Windows® (32/64 bits)
XP SP3, Vista, W7, W8, W10, W22 as a standard driver supplied with the
printer
EDIsecure® driver to facilitate integration and service bureau
Software
SDK
Available for system integrators upon request
Warranty
-
Check T&Cs

MC DTC Series –User manual 9 / 51
4 Getting started
The printer comes with several accessories; check carefully that they have all been included. This list may vary dependingon the
location where the printer will be used and the model or the configuration you have purchased.
The printer is shipped in special packaging designed to prevent damage during transportation.
If any visible damage is noticed upon receipt, or if any of the items listed below are missing, contact your Matica agent immediately.
Maintain the printer packaging intact and store it in a clean and dry place.
Note: If the printer has to be returned, it should be returned integrally with its full original packaging (box, cushions and protective
bags). If it is returned without its original packagingand any components are damaged during transportation, such components
will no longer be covered by the warranty. Matica will also charge for the new packaging which will be required to ship the
printer back.
The following items are included in the various printer models:
Item
Description
MC110
MC210
MC310
Remarks
❶
Power supply
✓
✓
✓
Only use the supplied one
❷
Power cord
✓
✓
✓
Plug type varies dependent on
region
❸
USB cable
✓
✓
✓
❹
Reject bin
X
✓
✓
❺
Ribbon cartridge
✓
✓
✓
❻
USB stick
X
X
✓
❼
Cleaning card
✓
✓
✓
❽
Cleaning swab
✓
✓
✓
❾
Quick start guide
✓
✓
✓
Paper copy

MC DTC Series –User manual 10 / 51
Functional description
4.1 Front view
The front of the printer is the operator interface and has the following features:
❶
Front slot
For single card manual feeding (not available for MC110 andMC210)
❷
Input hopper
❸
Operator panel and printer status indicator with keys
❹
LCD display
*Not available for MC110
❺
LED lights indicating card availability in the input hopper
*Not available for MC110 and MC210
Off –indicates there is no card available in the input hopper
Red intermittent –indicates cards in the input hopper are running low.
Red –indicates there are cards available in input hopper
❶
❷
❸
❹
❺

MC DTC Series –User manual 11 / 51
4.2 Operator panel
The front operator panel consists of 4 soft touch buttons and 4 status LEDs along with an informative display
(MC210 and MC310 only).
❻
Power button
Short press to turn on the printer, long press to turn off the printer.
❼
Selection button
To select a menu / sub-menu option and transit to the respective sub-menu
❽
Menu / scroll button
Used to enter the main menu as well as enter and scroll the sub-menus.
❾
Wi-Fi button
Press to turn on the (optional) Wi-Fi on MC310 printers, the LCD display will display
the status accordingly.
❿
Power LED
White when printer is on.
⓫
Ready status LED
Amber –indicates ribbon is nearing end
Amber intermittent –indicates there is no card OR no ribbon
⓬
Error status LED
Red –indicates there is an error –for example: card jam, cover open
Red intermittent –indicates printer requires servicing OR firmware upgrade
Green –indicates printer is ready to print
Green intermittent –indicates printer is receiving data or printing
⓭
Wi-Fi LED
Off –indicates Wi-Fi is not available
Blue intermittent –indicates Wi-Fi is available but not connected
Blue –indicates printer is connected to Wi-Fi
❻
❼
❽
❾
❿
⓫
⓬
⓭

MC DTC Series –User manual 12 / 51
4.3 Rear view and bin installation
The following components are located on the back panel:
4.3.1 Power supply
The printer comes with an external auto-switching power supply.
Note: Only use the power supply provided with the printer.
⓮
Power cord socket
⓯
USB 2.0. Female B type. Host socket
⓰
Ethernet connector with traffic LED (MC210 and MC310 only)
⓱
USB 2.0 Port –No.1
⓲
USB 2.0 Port –No.2
⓳
Rejection bin fixing slot
⓴
Kensington lock
⓮
⓯
⓰
⓱
⓲
⓴
⓳

MC DTC Series –User manual 13 / 51
4.4 LCD display menu options

MC DTC Series –User manual 14 / 51
5 Installation procedures
5.1 Installing the ribbon
Original Matica ChromXpert ribbons should always be used and are to be installed carefully. The ribbon cartridge that
comes with the printer helps to install the ribbon quickly, easily and accurately.
1. Remove the ribbon from the sealed bag, place the red reel into ‘FRONT SIDE’ of cartridge and push securely into the clips,
then place the grey reel into the other end of the cartridge and push securely into the clips.
2. Move the door handle in the direction shown and open the top cover.
3. Ribbon cartridge should be positioned inside the printer, color matching the guides with the cores as shown below:

MC DTC Series –User manual 15 / 51
4. Make sure the cartridge is inserted properly and the cores are positioned at the bottom of the guides, then close the top
cover.
Note: Ribbon cartridge should be assembled without touching/damaging the printhead.

MC DTC Series –User manual 16 / 51
5.2 Card feeding
The input hopper (automatic card feeder) can hold a maximum of one hundred 0.76 mm thickness cards. A label inside the door
gives the instructions for correctly positioning and orienting magnetic stripe and smart cards
The card path can be selected from the driver to speed up card processing:
•Front hopper
•Rear hopper / reject bin (** not applicable for MC110)
•Manual feeder (** not applicable for MC110 and MC210)
The output hopper at the front of the printer can hold a maximum of thirty 0.76 mm thickness cards.
5.1.1 Input hopper (automatic card feeder)
Open the hopper door as shown below to load the cards and close the door.
5.1.2 Front slot (manual card hopper)
The manual card feeder is always ready for use and is prioritized. It is suggested that it can be used when the job requires an
exception card to the ones loaded inside the input hopper.
Insert the card inside the slot as shown below.
Note: contact chip cards to be inserted face up, magnetic stripe cards should be inserted with the magnetic stripe facing downwards
towards the right.
.

MC DTC Series –User manual 17 / 51
5.2 Adjusting the card thickness
The card thickness can be adjusted by sliding the green selection lever to the required thickness. (a label is attached
on the smart card encoder cover to guide the selection).
Cards with thicknesses ranging between 0.25 mm and 1.25 mm (10 - 50 mil) can be processed by the printer. To
adjust the card thickness:
1. Open the printing module compartment cover.
2. Slide the card thickness selection lever to match the card thickness which is to be
printed, then close the top lid.

MC DTC Series –User manual 18 / 51
5.4 Connecting the power supply and powering ON the printer
1. Connect the power cord tothe power brick. Then connect the power supply. Insert the power supply tothe printer as
shown below.
2. Pressthepower button toturn the printer ON.

MC DTC Series –User manual 19 / 51
6 Installing the software driver and configuring the printer
The USB thumbdrive that comes with MC310 printers contains the following files:
•PDF of this userguide
•XPS driver installer
For MC110 and MC210 please visit www.maticacorp.com/install to download the XPS driver and to view step-by-
step installation videos.
Connecting the printer to your computer and installing the driver software
6.1.1 Printer connection through USB
1. Download/save a copy of Matica XPS driver installer software onto your PC/Laptop.
2. Double click on the installer, then click Next
3. Accept the license agreement and click Next.

MC DTC Series –User manual 20 / 51
4. Leave the Network Printer option unticked, then click Next to continue with the installation.
5. During the installation process, the installer checks for previous versions of the driver
a. If an older version is detected, a pop-up will ask permission to remove the existing driver. It is
recommended to do so - click Yes.
b. If no driver is detected, move to step 9.
6. A dialog box appears, please disconnect or switch OFF the printer, then click OK.