Aura Digital Frame User manual

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Let’s get
connected

auraframes.com/manual
Table of Contents
Aura User Manual
Aura Digital Frames
Device Requirements
Operating Requirements
Gi Setup–Giving and Receiving
Aura Frame Setup
Frequently Asked Questions
Aura Customer Care
Safety Information and Warnings
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Welcome to Aura! This manual will provide details you need to set up your frame,
invite members and share photos with family and friends using your new Aura frame.
We also have an online Help Center auraframes.com/help with FAQs, videos,
and more. Let’s get started!

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Aura Digital Frames
Aura digital frames are beautifully designed WiFi frames that connect people
around the world through a brilliant photo sharing experience enabled by
Aura’s cloud servers.
Setup overview
Download the free Aura frames app and easily sync your camera roll, iCloud,
and Google Photos. Set up the frame on your WiFi, and add selected photos.
With unlimited storage, you can invite the entire family and friends to share
their photos, and never worry about running out of space.
Invite others to share photos
Invite friends and family to safely share their photos in your home without the
need to post on social media. When you invite others to join your frame, they
also download the Aura frames app and select photos to share on your frame.
Since photos are sent from your device to Aura’s safe cloud servers and then
down to the shared frame which is always connected to the internet, you can
send photos to any frame, even if you are on a different network.
Features
On & Off - An ambient light sensor allows the frame to automatically turn off
when the room is dark, and turn on again in the light.
Touch Bar -While you can always control your frame from the Aura app on
your device, there is also an interactive touch bar on the top of the frame to
change photos, turn the frame on and off, and more.
Built-in Speaker - You can enjoy short videos and simply tap the frame’s
touch bar to play video sound.
Slideshow - The frame displays your photos as a slideshow. You can adjust the
timing and order - choose Shuffle or Chronological - of your photos.
Photo Add -Share photos to your frame easily with the Aura app, upload from
your computer, or email to the frame.
Videos - You can add short videos - up to 30 seconds - to your frame using
the Aura app.
Gi Setup - Aura offers a unique Gi Setup feature that allows you to preload
photos in advance of presenting your gi to the recipient.

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Device Requirements
The free “Aura Frames” app is available for iOS (iPhone, iPad,
iPod Touch) or Android (including phones and tablets from Google, Samsung,
LG, HTC, and many others).
Supported iOS devices include:
• Phone 6S and newer
• iPhone SE (all models)
• iPad Air 2 and newer
• iPad Mini 4 and newer
• iPad 6th-generation and newer
• iPad Pro (all models)
• iPod Touch 7th generation and newer
The Aura app requires iOS/iPadOS version 13 or higher. Please ensure your
operating system is up to date.
Supported Android devices include:
• Samsung Galaxy series
• Google Pixel series
• Motorola G Power and Z series
• Android phones and tablets from other manufacturers including
LG, OnePlus, and others
All Android devices must have Lollipop (Android 5.0) or newer, as well as
support for Bluetooth “Low Energy” (BLE). Please ensure your operating
system is up to date.
Operating Requirements
Frame must be plugged into a power source and connected
to WiFi with Internet Access at all times to function.
Setup requirements
• Free Aura Frames app and Aura account required
• Smart device or tablet preferred for frame setup
(for alternatives see auraframes.com/setup-options)
• Both Bluetooth and WiFi must be turned on

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Gi Setup–Giving and Receiving
What is Aura Gi Setup?
Aura’s Gi Setup feature allows you to preload photos, videos and a
customized message onto the frame before you give it to the recipient.
Once the recipient connects the frame to their WiFi, the message and
preloaded photos/videos will appear on the frame.
Giving as a gi
Simply scan the gi setup code as directed on the box and the Aura app will
walk you through the steps to preload photos and a gi message on the frame.
You can learn more about the process in this FAQ: auraframes.com/gi-setup
Receiving as a gi
Please do not scan the Gi Setup code on the box; it is not intended for the
gi recipient. Instead, follow the instructions on the following pages to set up
your frame and/or see our online FAQ: auraframes.com/setup
Photo access and privacy
The app requires access to the photos you want to send to your Aura frame.
Your photos are always stored securely on your device, on Aura’s cloud
servers, and on your Aura Frame. They are never shared with any third parties,
or with other Aura users without your permission.
Security and privacy
Aura uploads and stores your selected photos in a secure cloud database,
powered by Amazon Web Services (AWS).
Aura uses the AES−256 advanced encryption standard, which is the industry
standard. Other frame members who are connected to your frame will see the
photos you’ve added to that frame, and never photos that you have not. Your
photos will also be stored locally on your frame, but your frame will sync with
our database regularly to ensure it has all of the right photos and requires
an active internet connection to function properly. For more information see
auraframes.com/privacy and auraframes.com/photo-access.
Aura Frame Setup
Step one: download the app
Visit the Apple App Store or Google Play and download the free Aura app.
Search “Aura Frames”. Alternatively, you can go to auraframes.com/app to
download the app.
Tip: For iOS users, the app will only work if you have an Apple device that runs
iOS/iPadOS 13 or higher. For Android users, the app will only work if you have
an Android device running on Lollipop (5.0) or higher with Bluetooth Low
Energy (Bluetooth LE, BLE) capabilities.
Note: We encourage you to keep your Aura app updated and to visit our
online Help Center to learn more as new features are added! auraframes.
com/help
Step two: create an Aura account
Open the Aura app on your mobile device. To create your Aura account,
enter your email, tap GET STARTED, and, on the next screen, input your
name and password.

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Tip: We recommend you use a strong, unique password and take advantage
of password tools available to you such as Apple’s iCloud Keychain or other
password keepers of your choice. If you are planning to invite multiple people
to join your frame, each person will need to create their own Aura account.
Please, DO NOT share accounts and/or passwords.
Step three: unpack the Aura box
1. Remove the frame from the box.
2. Peel to remove “Happiness Starts Here” and “Touch bar panel”
protective labels.
3. Unpack power adapter. The power adapter supplied with the frame
is rated for 100240V. Frames sold outside of the U.S. and Canada
also contain a set of country specic prongs.
Note: To lock adapter in place, rotate clockwise. To open, push button
and rotate counterclockwise.
Step four: plug in the frame
Find a location in your home near a power outlet.
Plug in the power cord.
Step ve: set up your frame with the Aura app
First, make sure your mobile device is connected to your
WiFi network AND Bluetooth is turned on.
Note: Aura supports advanced network setup including
Captive Portal and Enterprise Network connections.
To learn more, visit auraframes.com/help
The app will lead you through the following steps
to set up your frame:
We also have an online FAQ if you need more assistance:
auraframes.com/setup
• Selecting whether the frame is for you or someone else
• Ensure it’s plugged in
• Pair the Frame with WiFi using the 4digit code displayed on the frame
• Choose your network
• Enter WiFi Credentials (e.g. WiFi password) The frame will display:
“Connected! Please add photos in the Aura app.”
• Choose an answer to whether your frame was a gi
• Start adding photos
In the app, tap ADD PHOTOS and select directly from your camera roll or
tap on CAMERA ROLL to select another source at the top of your screen
to choose photos from additional sources (e.g. Tap Favorites, My Albums,
Shared Albums, Google Photos and more).
Tip: If you are a member of more than one frame, you can share your photos
to multiple frames at once. Look for the ADD TO prompt at the bottom of
the screen.
For additional information on Adding and Managing Photos visit our Help
Center: auraframes.com/help.

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• Choose a name for the frame (you can always change the name later in
Frame Settings in the app)
• Invite family and friends
Click “+” to add members to your frame. You can enter a phone number,
email address, or select someone from your contacts. They will need to
download the free Aura app, create an account, and accept your invite.
Once complete, they will be able to share photos directly to the frame from
anywhere in the world. There is no limit to the number of members that can
be invited to the frame. For more information visit auraframes.com/invite.
Members do not need to be connected to the same WiFi network as your
frame to add photos. Remember selected photos are uploaded to the cloud
and then downloaded to the selected frame.
All members, including the person who set up the frame, have equal access
to the frame and can edit Frame Settings and perform frame commands
such as SHOW NOW.
All members can see all the photos selected for the frame(s) they are invited
to in the Aura app. Remember: no member has access to photos you have
not shared to the frame.
• Allow Notications
• Check out what your frame can do!
Take a look at the feature overview of your frame and app.
Frequently Asked Questions
Please visit auraframes.com/help for FAQs and to learn more about new
features added to your frame and the Aura App. Check out this article to get
started: auraframes.com/overview
Should I perform a factory reset?
No. A frame reset (paperclip) should only be used if instructed by Customer
Care since it will remove your photos from the frame. If a gi frame has been
set up in advance, a factory reset will also delete the gi frame. If you need
assistance, please contact Customer Care before resorting to a factory reset.
What about additional photo storage, SD cards or costs?
Your frame comes with unlimited photo storage, so no additional photo
storage is needed (e.g. no SD, ash drives etc.)
Where can I nd warranty information?
auraframes.com/warranty
Can I control the photo order?
Yes. In Frame Settings, you can set the Slideshow Photo Order to Shuffle or
Chronological. You can always use SHOW NOW to put a specic photo on the
frame at any time.

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Can I upload photos from a computer?
Yes, see auraframes.com/web-uploader
How can I control my frame from the Aura app?
When viewing photos, you have access to add photos, scroll through your
photos and additional features such as SHOW NOW, HIDE, and POSITION.
Aura Customer Care
We’ve built an online Help Center just for you!
Please visit auraframes.com/help for FAQs, troubleshooting, and to learn
more about new features of your frame and the Aura App.
Not nding what you’re looking for? Just click “Contact Customer Care” at the
bottom of our Help Center to submit an online request

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Other safety considerations
WARNING: If you have any medical condition or experience symptoms that you believe
could be affected by your Aura Frame or ashing lights (for example, seizures, blackouts,
eyestrain or headaches), consult with your doctor prior to using your Aura Frame. Stop
using your Aura Frame immediately and consult a doctor if you experience any symptoms
that you believe could be affected by your Aura frame.
Using your Aura Frame with or around other electronic devices
• WARNING: Your Aura Frame contains magnets and emits radio frequencies that
may interfere with personal medical devices (such as pacemakers, hearing aids and
debrillators); if you have a personal medical device, you should consult with your
doctor or the manufacturer before using your Aura Frame. Failure to do so may lead to
personal injury, death and property damage.
• Your Aura Frame generates, uses and can radiate radio frequency (RF) energy and,
if not used in accordance with its instructions, may cause interference to radio
communications and electronic equipment. External RF signals may affect improperly
installed or inadequately shielded electronic operating systems.
• Using your Aura Frame with non-approved third-party accessories, soware or
equipment may affect your Aura Frame’s performance and could cause personal
injury and property damage. Damage from third-party accessories or equipment may
void your Aura Frame’s limited warranty.
Proper Handling and Usage
Aura Frame is for indoor use only.
Aura Frame is meant to be used as a table-top device. Set up your Aura Frame on stable
at surfaces only. Improper placement of Aura Frame or its cable could cause Aura Frame
to tip, which could lead to personal injury or property damage or both.
Safety Information and Warnings
WARNING: Read all instructions and safety information before using your Aura Frame.
Failure to follow these instructions could result in injury or damage to property.
Electrical Safety
WARNING: Do not attempt to open, disassemble or repair your Aura Frame yourself for
any reason, even when unplugged. Opening, disassembling or repairing the device may
cause personal injury and property damage.
Only use the included AC adapter with your Aura Frame:
• If the AC adapter or cable appears damaged, stop use immediately and contact Aura
customer service at auraframes.com/help.
• Do not use the Aura Frame AC adapter with other devices.
Select an appropriate power source for your Aura Frame AC adapter:
• Conrm that your electrical outlet provides the type of power indicated on the power
supply unit in terms of the voltage (“V”) and frequency (“Hz”). Your Aura Frame AC
adapter works when connected to a rated AC power source with 100 V to 240 V AC at
50 Hz to 60 Hz. If you are unsure of the type of power supplied to your home, consult
a qualied electrician.
• Do not use non-standard power sources, such as generators or inverters, even if the
voltage and frequency appear acceptable. Only use AC power provided by a standard
wall outlet.
Do not allow children to play with cables or the AC adapter.
Before moving your Aura Frame, unplug it.

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Keep your Aura Frame away from:
• Water, other liquids and areas that might get wet such as sinks, showers
and pools; and
• Heat sources such as space heaters, heater vents, radiators, stoves or other
things that produce heat.
Your Aura Frame may get warm during use, which is normal. Set up Aura Frame in a
well-ventilated location where temperature is always between 0°C to +40°C (up to 90%
relative humidity).
Cables, Connectors and ports:
Do not pull on the cable to unplug. To disconnect the Aura Frame from power, switch off
the power at the wall outlet and then pull on the plug.
Do not plug multiple electric devices into the same wall socket with Aura Frame.
Do not use extension cords. Overloading a socket could cause it to overheat and may
result in a re.
To reduce potential trip or entanglement hazards, arrange any cables and cords so that
people and pets are not likely to trip over or accidentally pull on them as they move
around or walk near the Aura Frame.
Care and Cleaning your Aura Frame
Unplug the Aura Frame and adapter before cleaning, or when unused for extended
periods of time.
Only clean the outside of the Aura Frame. Do not attempt to open up Aura Frame, which
could cause electric shock or other injury.
Clean your Aura Frame with a so dry cloth. Do not use abrasives, harsh chemicals, or
compressed air to clean the Aura Frame.
Do not attempt to dry your Aura Frame with an external heat source, such as a microwave
oven or hairdryer.
Repairing your device
If your device stops working or needs servicing or repairing, please contact the Aura
customer support team. Details can be found at auraframes.com/help.
Do not attempt to repair, disassemble or modify your Aura Frame. Doing so may damage
your Aura Frame, lead to personal injury or property damage, or both.
Improper or incorrectly performed service or repair will void your limited warranty and
may cause personal injury or property damage or both.