Aura Digital frame User manual

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auraframes.com/manual

Table of Contents

Aura User Manual

Aura Digital Frames

Device Requirements

Operating Requirements

Gi Setup–Giving and Receiving

Aura Frame Setup

Frequently Asked Questions

Aura Customer Care

Safety Information and Warnings

Welcome to Aura! This manual will provide details you need to set up your frame,

invite members and share photos with family and friends using your new Aura frame.

We also have an online Help Center auraframes.com/help with FAQs, videos,

and more. Let’s get started!

Aura Digital Frames

Aura digital frames are beautifully designed WiFi frames that connect people

around the world through a brilliant photo sharing experience enabled by

Aura’s cloud servers.

Setup overview

Download the free Aura frames app and easily sync your camera roll, iCloud,

and Google Photos. Set up the frame on your WiFi, and add selected photos.

With unlimited storage, you can invite the entire family and friends to share

their photos, and never worry about running out of space.

Invite others to share photos

Invite friends and family to safely share their photos in your home without the

need to post on social media. When you invite others to join your frame, they

also download the Aura frames app and select photos to share on your frame.

Since photos are sent from your device to Aura’s safe cloud servers and then

down to the shared frame which is always connected to the internet, you can

send photos to any frame, even if you are on a diﬀerent network.

Features

On & Oﬀ - An ambient light sensor allows the frame to automatically turn oﬀ

when the room is dark, and turn on again in the light.

Touch Bar -While you can always control your frame from the Aura app on

your device, there is also an interactive touch bar on the top of the frame to

change photos, turn the frame on and oﬀ, and more.

Built-in Speaker - You can enjoy short videos and simply tap the frame’s

touch bar to play video sound.

Slideshow - The frame displays your photos as a slideshow. You can adjust the

timing and order - choose Shuﬄe or Chronological - of your photos.

Photo Add -Share photos to your frame easily with the Aura app, upload from

your computer, or email to the frame.

Videos - You can add short videos - up to 30 seconds - to your frame using

the Aura app.

Gi Setup - Aura oﬀers a unique Gi Setup feature that allows you to preload

photos in advance of presenting your gi to the recipient.

Device Requirements

The free “Aura Frames” app is available for iOS (iPhone, iPad,

iPod Touch) or Android (including phones and tablets from Google, Samsung,

LG, HTC, and many others).

Supported iOS devices include:

• Phone 6S and newer

• iPhone SE (all models)

• iPad Air 2 and newer

• iPad Mini 4 and newer

• iPad 6th-generation and newer

• iPad Pro (all models)

• iPod Touch 7th generation and newer

The Aura app requires iOS/iPadOS version 13 or higher. Please ensure your

operating system is up to date.

Supported Android devices include:

• Samsung Galaxy series

• Google Pixel series

• Motorola G Power and Z series

• Android phones and tablets from other manufacturers including

LG, OnePlus, and others

All Android devices must have Lollipop (Android 5.0) or newer, as well as

support for Bluetooth “Low Energy” (BLE). Please ensure your operating

system is up to date.

Operating Requirements

Frame must be plugged into a power source and connected

to WiFi with Internet Access at all times to function.

Setup requirements

• Free Aura Frames app and Aura account required

• Smart device or tablet preferred for frame setup

(for alternatives see auraframes.com/setup-options)

• Both Bluetooth and WiFi must be turned on

Gi Setup–Giving and Receiving

What is Aura Gi Setup?

Aura’s Gi Setup feature allows you to preload photos, videos and a

customized message onto the frame before you give it to the recipient.

Once the recipient connects the frame to their WiFi, the message and

preloaded photos/videos will appear on the frame.

Giving as a gi

Simply scan the gi setup code as directed on the box and the Aura app will

walk you through the steps to preload photos and a gi message on the frame.

You can learn more about the process in this FAQ: auraframes.com/gi-setup

Receiving as a gi

Please do not scan the Gi Setup code on the box; it is not intended for the

gi recipient. Instead, follow the instructions on the following pages to set up

your frame and/or see our online FAQ: auraframes.com/setup

Photo access and privacy

The app requires access to the photos you want to send to your Aura frame.

Your photos are always stored securely on your device, on Aura’s cloud

servers, and on your Aura Frame. They are never shared with any third parties,

or with other Aura users without your permission.

Security and privacy

Aura uploads and stores your selected photos in a secure cloud database,

Aura uses the AES−256 advanced encryption standard, which is the industry

standard. Other frame members who are connected to your frame will see the

photos you’ve added to that frame, and never photos that you have not. Your

photos will also be stored locally on your frame, but your frame will sync with

our database regularly to ensure it has all of the right photos and requires

an active internet connection to function properly. For more information see

auraframes.com/privacy and auraframes.com/photo-access.

Aura Frame Setup

Step one: download the app

Visit the Apple App Store or Google Play and download the free Aura app.

Search “Aura Frames”. Alternatively, you can go to auraframes.com/app to

download the app.

Tip: For iOS users, the app will only work if you have an Apple device that runs

iOS/iPadOS 13 or higher. For Android users, the app will only work if you have

an Android device running on Lollipop (5.0) or higher with Bluetooth Low

Energy (Bluetooth LE, BLE) capabilities.

Note: We encourage you to keep your Aura app updated and to visit our

online Help Center to learn more as new features are added! auraframes.

com/help

Step two: create an Aura account

Open the Aura app on your mobile device. To create your Aura account,

enter your email, tap GET STARTED, and, on the next screen, input your

name and password.

Tip: We recommend you use a strong, unique password and take advantage

of password tools available to you such as Apple’s iCloud Keychain or other

password keepers of your choice. If you are planning to invite multiple people

to join your frame, each person will need to create their own Aura account.

Please, DO NOT share accounts and/or passwords.

Step three: unpack the Aura box

1. Remove the frame from the box.

2. Peel to remove “Happiness Starts Here” and “Touch bar panel”

protective labels.

3. Unpack power adapter. The power adapter supplied with the frame

is rated for 100240V. Frames sold outside of the U.S. and Canada

also contain a set of country specic prongs.

Note: To lock adapter in place, rotate clockwise. To open, push button

and rotate counterclockwise.

Step four: plug in the frame

Find a location in your home near a power outlet.

Plug in the power cord.

Step ve: set up your frame with the Aura app

First, make sure your mobile device is connected to your

WiFi network AND Bluetooth is turned on.

Note: Aura supports advanced network setup including

Captive Portal and Enterprise Network connections.

To learn more, visit auraframes.com/help

The app will lead you through the following steps

to set up your frame:

We also have an online FAQ if you need more assistance:

auraframes.com/setup

• Selecting whether the frame is for you or someone else

• Ensure it’s plugged in

• Pair the Frame with WiFi using the 4digit code displayed on the frame

• Choose your network

• Enter WiFi Credentials (e.g. WiFi password) The frame will display:

“Connected! Please add photos in the Aura app.”

• Choose an answer to whether your frame was a gi

• Start adding photos

In the app, tap ADD PHOTOS and select directly from your camera roll or

tap on CAMERA ROLL to select another source at the top of your screen

to choose photos from additional sources (e.g. Tap Favorites, My Albums,

Shared Albums, Google Photos and more).

Tip: If you are a member of more than one frame, you can share your photos

to multiple frames at once. Look for the ADD TO prompt at the bottom of

the screen.

For additional information on Adding and Managing Photos visit our Help

Center: auraframes.com/help.

• Choose a name for the frame (you can always change the name later in

Frame Settings in the app)

• Invite family and friends

Click “+” to add members to your frame. You can enter a phone number,

email address, or select someone from your contacts. They will need to

download the free Aura app, create an account, and accept your invite.

Once complete, they will be able to share photos directly to the frame from

anywhere in the world. There is no limit to the number of members that can

be invited to the frame. For more information visit auraframes.com/invite.

Members do not need to be connected to the same WiFi network as your

frame to add photos. Remember selected photos are uploaded to the cloud

and then downloaded to the selected frame.

All members, including the person who set up the frame, have equal access

to the frame and can edit Frame Settings and perform frame commands

such as SHOW NOW.

All members can see all the photos selected for the frame(s) they are invited

to in the Aura app. Remember: no member has access to photos you have

not shared to the frame.

• Allow Notications

• Check out what your frame can do!

Take a look at the feature overview of your frame and app.

Frequently Asked Questions

Please visit auraframes.com/help for FAQs and to learn more about new

features added to your frame and the Aura App. Check out this article to get

started: auraframes.com/overview

Should I perform a factory reset?

No. A frame reset (paperclip) should only be used if instructed by Customer

Care since it will remove your photos from the frame. If a gi frame has been

set up in advance, a factory reset will also delete the gi frame. If you need

assistance, please contact Customer Care before resorting to a factory reset.

What about additional photo storage, SD cards or costs?

Your frame comes with unlimited photo storage, so no additional photo

storage is needed (e.g. no SD, ash drives etc.)

Where can I nd warranty information?

auraframes.com/warranty

Can I control the photo order?

Yes. In Frame Settings, you can set the Slideshow Photo Order to Shuﬄe or

Chronological. You can always use SHOW NOW to put a specic photo on the

frame at any time.

Can I upload photos from a computer?

Yes, see auraframes.com/web-uploader

How can I control my frame from the Aura app?

When viewing photos, you have access to add photos, scroll through your

photos and additional features such as SHOW NOW, HIDE, and POSITION.

Aura Customer Care

We’ve built an online Help Center just for you!

Please visit auraframes.com/help for FAQs, troubleshooting, and to learn

more about new features of your frame and the Aura App.

Not nding what you’re looking for? Just click “Contact Customer Care” at the

bottom of our Help Center to submit an online request

Other safety considerations

WARNING: If you have any medical condition or experience symptoms that you believe

could be aﬀected by your Aura Frame or ashing lights (for example, seizures, blackouts,

eyestrain or headaches), consult with your doctor prior to using your Aura Frame. Stop

using your Aura Frame immediately and consult a doctor if you experience any symptoms

that you believe could be aﬀected by your Aura frame.

Using your Aura Frame with or around other electronic devices

• WARNING: Your Aura Frame contains magnets and emits radio frequencies that

may interfere with personal medical devices (such as pacemakers, hearing aids and

debrillators); if you have a personal medical device, you should consult with your

doctor or the manufacturer before using your Aura Frame. Failure to do so may lead to

personal injury, death and property damage.

• Your Aura Frame generates, uses and can radiate radio frequency (RF) energy and,

if not used in accordance with its instructions, may cause interference to radio

communications and electronic equipment. External RF signals may aﬀect improperly

installed or inadequately shielded electronic operating systems.

• Using your Aura Frame with non-approved third-party accessories, soware or

equipment may aﬀect your Aura Frame’s performance and could cause personal

injury and property damage. Damage from third-party accessories or equipment may

void your Aura Frame’s limited warranty.

Proper Handling and Usage

Aura Frame is for indoor use only.

Aura Frame is meant to be used as a table-top device. Set up your Aura Frame on stable

at surfaces only. Improper placement of Aura Frame or its cable could cause Aura Frame

to tip, which could lead to personal injury or property damage or both.

Safety Information and Warnings

WARNING: Read all instructions and safety information before using your Aura Frame.

Failure to follow these instructions could result in injury or damage to property.

Electrical Safety

WARNING: Do not attempt to open, disassemble or repair your Aura Frame yourself for

any reason, even when unplugged. Opening, disassembling or repairing the device may

cause personal injury and property damage.

Only use the included AC adapter with your Aura Frame:

• If the AC adapter or cable appears damaged, stop use immediately and contact Aura

customer service at auraframes.com/help.

• Do not use the Aura Frame AC adapter with other devices.

Select an appropriate power source for your Aura Frame AC adapter:

• Conrm that your electrical outlet provides the type of power indicated on the power

supply unit in terms of the voltage (“V”) and frequency (“Hz”). Your Aura Frame AC

adapter works when connected to a rated AC power source with 100 V to 240 V AC at

50 Hz to 60 Hz. If you are unsure of the type of power supplied to your home, consult

a qualied electrician.

• Do not use non-standard power sources, such as generators or inverters, even if the

voltage and frequency appear acceptable. Only use AC power provided by a standard

wall outlet.

Do not allow children to play with cables or the AC adapter.

Before moving your Aura Frame, unplug it.

Keep your Aura Frame away from:

• Water, other liquids and areas that might get wet such as sinks, showers

and pools; and

• Heat sources such as space heaters, heater vents, radiators, stoves or other

things that produce heat.

Your Aura Frame may get warm during use, which is normal. Set up Aura Frame in a

well-ventilated location where temperature is always between 0°C to +40°C (up to 90%

relative humidity).

Cables, Connectors and ports:

Do not pull on the cable to unplug. To disconnect the Aura Frame from power, switch oﬀ

the power at the wall outlet and then pull on the plug.

Do not plug multiple electric devices into the same wall socket with Aura Frame.

Do not use extension cords. Overloading a socket could cause it to overheat and may

result in a re.

To reduce potential trip or entanglement hazards, arrange any cables and cords so that

people and pets are not likely to trip over or accidentally pull on them as they move

around or walk near the Aura Frame.

Care and Cleaning your Aura Frame

Unplug the Aura Frame and adapter before cleaning, or when unused for extended

periods of time.

Only clean the outside of the Aura Frame. Do not attempt to open up Aura Frame, which

could cause electric shock or other injury.

Clean your Aura Frame with a so dry cloth. Do not use abrasives, harsh chemicals, or

compressed air to clean the Aura Frame.

Do not attempt to dry your Aura Frame with an external heat source, such as a microwave

oven or hairdryer.

Repairing your device

If your device stops working or needs servicing or repairing, please contact the Aura

customer support team. Details can be found at auraframes.com/help.

Do not attempt to repair, disassemble or modify your Aura Frame. Doing so may damage

your Aura Frame, lead to personal injury or property damage, or both.

Improper or incorrectly performed service or repair will void your limited warranty and

may cause personal injury or property damage or both.

Made for iPhone 13, iPhone 13 Mini, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12, iPhone 12 mini, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone X,

iPhone XR, iPhone XS, iPhone XS Max, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone 6S, iPhone 6S Plus, iPhone SE, iPhone SE (2nd generation), iPhone SE (3rd generation),

iPad Air 2, iPad Air (3rd generation), iPad Air (4th generation), iPad Mini 4, iPad Mini (5th generation), iPad (6th generation), iPad (7th generation), iPad (8th generation), iPad Pro 9.7inch,

iPad Pro 10.5inch, iPad Pro 11inch, iPad Pro 12.9inch (1st generation), iPad Pro 12.9inch (2nd generation),iPad Pro 12.9inch (3rd generation), iPad Pro 12.9inch (4th generation), iPod

Touch (7th generation).Use of the Made for Apple badge means that an accessory has been designed to connect specically to the Apple product(s) identied in the badge and has been

certied by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. iPad,

iPad Air, iPad Pro, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm

between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Changes or modications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance

with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this

equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment oﬀ and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.