Avaya one-X Quick Edition User manual

Implementing Avaya one-X®
Communicator
December 2012

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Contents
Chapter 1: Introduction...................................................................................................... 7
Chapter 2: Setting up Avaya one-X® Communicator....................................................... 9
Installation worksheet................................................................................................................................ 9
Downloading Avaya one-X® Communicator............................................................................................. 10
Installing Avaya one-X® Communicator.................................................................................................... 10
Chapter 3: Auto configuring the general settings........................................................... 13
Chapter 4: Configuring Avaya one-X® Communicator using the Setup wizard............ 15
Chapter 5: Configuring the general settings manually................................................... 17
Configuring telephony settings.................................................................................................................. 17
Configuring for H.323 protocol......................................................................................................... 17
Configuring for SIP protocol............................................................................................................. 18
Telephony screen field descriptions................................................................................................. 18
Configuring login settings.......................................................................................................................... 19
Login screen field descriptions......................................................................................................... 20
Configuring messaging settings................................................................................................................ 20
Messaging screen field descriptions................................................................................................ 21
Configuring conference settings............................................................................................................... 21
Conference screen field descriptions............................................................................................... 21
Configuring mobile account settings......................................................................................................... 22
Mobile Account screen field descriptions......................................................................................... 23
Configuring instant messaging and presence settings............................................................................. 23
IM and Presence screen field descriptions....................................................................................... 24
Configuring outgoing call settings............................................................................................................. 24
Outgoing Calls screen field descriptions.......................................................................................... 25
Configuring phone number settings.......................................................................................................... 26
Phone Numbers screen field descriptions........................................................................................ 27
Configuring call handling settings............................................................................................................. 27
Call Handling screen field descriptions............................................................................................ 28
Configuring dialing rules settings.............................................................................................................. 28
Dialing Rules screen field descriptions............................................................................................. 29
Configuring audio settings........................................................................................................................ 30
Audio screen field descriptions......................................................................................................... 31
Configuring video settings......................................................................................................................... 31
Video screen field descriptions......................................................................................................... 32
Configuring public directory settings......................................................................................................... 33
Public Directory screen field descriptions......................................................................................... 34
Configuring preferences settings.............................................................................................................. 35
Preferences screen field descriptions.............................................................................................. 36
Configuring network settings..................................................................................................................... 37
Network screen field descriptions..................................................................................................... 38
Configuring advanced settings.................................................................................................................. 38
Advanced screen field descriptions.................................................................................................. 39
Chapter 6: Upgrading the Avaya one-X® Communicator................................................ 41
Chapter 7: Configuring virus scan settings..................................................................... 43
Implementing Avaya one-X® Communicator December 2012 5

Modifying virus scan settings.................................................................................................................... 43
Chapter 8: Uninstalling Avaya one-X® Communicator.................................................... 45
Index..................................................................................................................................... 47
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Chapter 1: Introduction
This implementing guide for Avaya one-X® Communicator describes how to download, install, and
configure Avaya one-X® Communicator Release 6.1.
There are two methods to install Avaya one-X® Communicator:
• Silent installation: In the silent installation method, your system administrator deploys, installs, and
then configures Avaya one-X® Communicator on your computer.
• Manual installation: In the manual installation method, you install the software yourself. You gather
the required information from your system administrator and then follow the procedures given in this
guide to download, install, and configure Avaya one-X® Communicator on your computer.
Implementing Avaya one-X® Communicator December 2012 7

Introduction
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Chapter 2: Setting up Avaya one-X®
Communicator
Installation worksheet
Make sure that your computer meets all the hardware, software, and connectivity
requirements. For more information, see End User Requirements in Chapter 6, Deployment
Planning, in Overview and Planning for Avaya one-X® Communicator Guide on the Avaya
Support Web site http://www.avaya.com/support.
Gather the following information from the system administrator:
Information type Information to be gathered Notes
Site-specific Avaya one-X® Communicator protocol - whether
SIP or H.323
Product integrations required
Personal URL of Avaya one-X® Client Enablement Services
and your login ID and password if you want to
integrate Avaya one-X® Communicator with Avaya
one-X® Client Enablement Services
For H.323 protocol: your extension and password
on the server running Avaya Aura® Communication
Manager 6.1 as feature server and the IP address
assigned to Procr or CLAN of that server
For SIP protocol: Your extension and password on
the server running Avaya Aura® Communication
Manager 6.1 as feature server, the Transport Type,
and the IP address assigned to the asset card of
Avaya Aura® Session Manager or Avaya Aura®
System Manager 6.1 and the domain
IM and Presence server IP address if you want to
use the Instant Messaging features
Implementing Avaya one-X® Communicator December 2012 9

Downloading Avaya one-X® Communicator
Procedure
1. Using your Web browser, go to http://www.avaya.com/support.
2. In the navigation pane on the left side of the screen, click Downloads.
3. Enter the product name in the dialog box and download the Avaya one-X®
Communicator application.
4. If you have not registered as a PLDS user, complete a one-time registration.
5. Unzip the contents of the zip file. The zip file contains the following nine files:
•dotNetFx40_Full_x86_x64.exe
•A .msi file for setting up Avaya one-X® Communicator.
• LICENSE.rtf
•vcredist_x86.exe
•setup.exe
•onexcuiadmin.exe
•vstor40_x64.exe
•vstor40_x86.exe
•Release Notes.pdf
Installing Avaya one-X® Communicator
Procedure
1. Close all the open applications before you install Avaya one-X® Communicator.
2. Double-click the Avaya one-X® Communicator.exe file.
Use the Setup_Citrix.exe file to install Avaya one-X® Communicator in a Citrix
environment.
Note:
Installation may not be successful in Citrix deployments when the CA root
certificate is already installed in more than one certificate store on the server.
Setting up Avaya one-X® Communicator
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This issue has been observed with Citrix 4.7 on Windows 2003 SP2. Workaround:
Install through command line, with parameter norootcertificates. The installer
does not install the root certificates. This installs the application successfully.
From the command line, run the command: Setup_Citrix.exe /
norootcertificates.
3. In the Avaya one-X® Communicator 6.1- Install wizard, select a Language.
4. Click Install.
The system displays the Installing Avaya one-X® Communicator 6.1 message and
the status of the installation.
5. Click Finish.
The system displays the Avaya one-X® Communicator Login dialog box and the
Setup window.
Installing Avaya one-X® Communicator
Implementing Avaya one-X® Communicator December 2012 11

Setting up Avaya one-X® Communicator
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Chapter 3: Auto configuring the general
settings
About this task
Your system administrator can set certain parameters in the 46xxsettings.txt file. This file is hosted
on a Web server. Avaya one-X® Communicator uses this file to automatically retrieve its various settings
at the first startup. Contact your system administrator for more information.
Procedure
1. Set the parameters in the 46xxsettings.txt file. The system displays a message indicating
the progress of the auto-configure operation.
If the retrieval is successful, the message disappears and the system displays the Login dialog
box. If the retrieval is unsuccessful, the system displays a message indicating that you must
configure Avaya one-X® Communicator before you can log in.
2. Click OK.
The system displays the General Settings window.
Implementing Avaya one-X® Communicator December 2012 13

Auto configuring the general settings
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Chapter 4: Configuring Avaya one-X®
Communicator using the Setup
wizard
About this task
Avaya one-X® Communicator displays a Setup wizard when you log in for the first time after installation.
Use this Setup wizard to configure the protocol and features for Avaya one-X® Communicator.
Procedure
1. On the Setup wizard, select the features you want to use. The subsequent dialog boxes are
displayed based on the features you select here. The available features are:
•Telephony Setup
•Instant Messaging and Presence Setup
•Corporate Directory Lookup Setup
•Miscellaneous Setup (Desktop Integration, Name Look-up, Wipe-to-dial)
•Avaya one-X® Client Enablement Services Setup
The Telephony Setup option is selected by default.
2. Click Next.
3. Select a protocol. The available options are:
•H.323
•SIP
4. In the Telephony Setup dialog boxes, enter appropriate information and click Next.
For information on the fields, see Telephony screen field descriptions on page 18.
5. In the Instant Messaging and Presence Setup dialog box, enter the Server and the Domain
Name.
For information on the fields, see IM and Presence screen field descriptions on page 24.
6. Click Next.
7. In the Corporate Directory Lookup Setup dialog box, enter appropriate information and click
Next.
For information on the fields, see Public Directory screen field descriptions on page 34.
8. In the Miscellaneous Setup dialog box, enter appropriate information and click Next.
Implementing Avaya one-X® Communicator December 2012 15

For information on the fields, see Preferences screen field descriptions on page 36.
9. In the Avaya one-X® Client Enablement Services Setup dialog box, enter the Client
Enablement Services URL, and your User name, and Password.
10. In the Setup Complete dialog box, click Finish.
Configuring Avaya one-X® Communicator using the Setup wizard
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Chapter 5: Configuring the general settings
manually
Configuring telephony settings
Procedure
Click Telephony in the left pane of the General Settings window.
The system displays the settings in the right pane of the General Settings window. This
pane displays different fields depending on whether you select H.323 or SIP protocol
after installation.
Configuring for H.323 protocol
Procedure
1. Select H.323 as the telephony protocol.
2. Enter the Extension and the Password.
3. To specify the IP address of your server, click Add below the Server List field.
4. In the Add Server dialog box, enter the IP address of the proxy server.
5. Click OK.
6. Repeat Steps 3 to 5 for each server address you want to specify.
7. If you want to use video, ensure that the Enable Video Calls check box is
selected.
Implementing Avaya one-X® Communicator December 2012 17

Configuring for SIP protocol
Procedure
1. Select SIP as the telephony protocol.
2. Enter the Extension and the Password.
3. To specify the IP address of your server, click Add below the Server List field.
4. In the Add Server dialog box:
a. Enter the IP address of the proxy server.
b. Select a Transport Type.
Note:
Telephony in the Deskphone mode, and IM and Presence are not available
with Transport Control Protocol (TCP).
c. Enter a port number for the selected Transport Type.
5. (Optional) Enter the Port.
6. Click OK.
7. Repeat Steps 3 to 5 for each server address you want to specify.
8. In the Domain field, enter the domain name.
9. In the Failback Policy field, select Auto or Admin.
10. Select a Registration Policy from the drop-down menu.
Note:
The Mode, Avaya Environment field is read only.
11. If you want to use video, ensure that the Enable Video Calls check box is
selected.
Telephony screen field descriptions
Field Name (for H.323 protocol) Description
Extension Extension number of your phone
Password Password for your phone.
Server List The IP address of the Communication
Manager server.
Configuring the general settings manually
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Field Name (for H.323 protocol) Description
Enable Video Calls Check box to enable video sharing. For this
your administrator must configure your
extension on the server.
Field Name (for SIP protocol) Description
Extension Extension number of your phone.
Password Password for your phone.
Server List The IP address of the proxy server.
Port The port number of the server.
If you do not enter the port number, Avaya
one-X® Communicator uses port 5061 as the
default setting.
Domain The domain of your Avaya Aura™ Session
Manager.
Mode The mode of use.
Avaya Environment Indicates if Avaya one-X® Communicator is
to be connected to Avaya environment.
Failback Policy Indicates if Avaya one-X® Communicator
automatically recovers after failback.
Registration Policy Specifies how your extension manages
proxies.
Enable Video Calls Check box to enable video sharing.
For this, your system administrator must
configure your extension on the server.
Configuring login settings
Procedure
1. Click Login in the left of the General Settings window.
The login settings appear in the right pane of the General Settings window.
2. Ensure that the Use Avaya one-X® Client Enablement Services account check
box is selected.
3. In the URL, enter the Web page address of the Avaya one-X® CES server.
4. In the User name, enter your user name.
5. In the Password, enter the password.
Configuring login settings
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6. Click OK.
Login screen field descriptions
Field name Description
URL Fully qualified domain name for the Client
Enablement Services server.
Username Your user name for the Client Enablement
Services server.
Password Your password for the Client Enablement
Services server.
Configuring messaging settings
About this task
Set Avaya one-X® Communicator to access your messaging system when you click the
message waiting indicator on the Avaya one-X® Communicator window.
Procedure
1. Click Messaging in the left pane of the General Settings window.
2. Select the Enable Message Access check box.
3. Perform one of the following steps:
• Select Dial this number or enter the telephone number you want to dial to
access the messaging system.
• Select the Start This Application option or click Browse to select the
application you want to run.
• Select the Open Webpage option or enter the Web URL for the messaging
system.
4. Click OK.
Configuring the general settings manually
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