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one-X™ Communicator
Getting Started
16-602604
Issue 1
December 2008
Notice
While reasonable efforts were made to ensure that the information in this document was
complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors.
Changes and corrections to the information in this document may be incorporated in future
releases.
For full support information, please see the complete document, Avaya Support Notices
for Software Documentation, document number 03-600758.
To locate this document on our Web site, simply go to http://www.avaya.com/support and
search for the document number in the search box.
Documentation disclaimer
Avaya Inc. is not responsible for any modifications, additions, or deletions to the original
published version of this documentation unless such modifications, additions, or deletions were
performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya,
Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments
arising out of, or in connection with, subsequent modifications, additions or deletions to this
documentation to the extent made by the Customer or End User.
Link disclaimer
Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced
elsewhere within this documentation, and Avaya does not necessarily endorse the products,
services, or information described or offered within them. We cannot guarantee that these links
will work all of the time and we have no control over the availability of the linked pages.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish
the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as
information regarding support for this product, while under warranty, is available through the
following Web site:
http://www.avaya.com/support.
Copyright
Except where expressly stated otherwise, the Product is protected by copyright and other laws
respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal,
as well as a civil, offense under the applicable law.
Avaya support
Avaya provides a telephone number for you to use to report problems or to ask questions about
your product. The support telephone number is 18002422121 in the United States. For additional
support telephone numbers, see the Avaya Web site: http://www.avaya.com/support.
3
About This Guide
This Getting Started guide describes how to install and configure Avaya one-X™
Communicator Release 1.0.
Before You Begin
Before installing Avaya one-X Communicator on the PC, you must know the following
information:
•whether Avaya one-X Communicator will be used as an H.323 endpoint or a SIP
endpoint. If you do not know this information, contact your system administrator.
•whether Avaya one-X Communicator will be used with the IBM®Lotus
Sametime®Connect client
•whether Avaya one-X Communicator will be used with IBM Lotus Notes®
•whether Avaya one-X Communication will be used in a Citrix®environment
•whether Avaya one-X Communicator will be used for making and handling video
calls
•whether Avaya one-X Communicator will be integrated with Microsoft®Outlook®
2003 or 2007
•whether Avaya one-X Communicator will be used to dial numbers from Microsoft
Internet Explorer (Click to Dial)
•whether Avaya one-X Communicator will be used to dial numbers from Mozilla®
Firefox (Click to Dial)
•whether Avaya one-X Communicator will be integrated with Lenovo®features
and software
•whether Avaya one-X Communicator will be integrated with Avaya one-X Portal
Before running Avaya one-X Communicator on the PC, you must know the following
information:
•your login and password for Avaya one-X Portal and the URL for Avaya one-X
Portal (if you use Avaya one-X Portal)
•your extension and password on the server running Avaya Communication
Manager and the IP address of the server
NOTE:
If Avaya IP Softphone with Video or Avaya one-X Communicator with Video is
installed on the PC, it is recommended that you download and run the Windows
Installer Cleanup Utility to remove Avaya IP Softphone, Avaya one-X
Communicator, and Polycom Media Companion (if installed). This utility is
available at http://support.microsoft.com/kb/290301.
If you have Avaya IP Softphone with Video installed on your desktop, you must
uninstall it before installing Avaya one-X Communicator with Video. You can
install Avaya one-X Communicator with or without Video if you have Avaya IP
4
Softphone without Video installed on your desktop. However, you can only be
logged into one of the applications.
PC Requirements
Your PC must meet the following minimum requirements to run Avaya one-X
Communicator Release 1.0:
•IBM PC or compatible PC with an Intel®Pentium®III 1 GHz or compatible
processor. A 1.5 GHz processor is required for video calls.
•A hard disk with at least 150 MB of space available. Additional space will be
required (over time) to store entries in the contact directory database and in the
call history database.
•One of the following operating systems:
oMicrosoft Windows®XP Home or Professional (32-bit version)
oMicrosoft Windows Vista with Service Pack 1 Enterprise Edition or
Ultimate Edition (32-bit version)
•1 GB of RAM
•a network interface card for local area network connectivity or wide area network
connectivity
•A Microsoft Windows-compatible video graphics adapter that supports 16-bit
color quality and a video resolution of 1024x768 (or better)
•A Microsoft Windows-compatible pointing device (such as a mouse or touchpad)
•A sound card, speaker/headset, and microphone. The sound card must support
full-duplex operation. A list of recommended sound devices and headsets is
available at www.avaya.com/support.
•Microsoft Windows .NET Framework 3.5 Service Pack 1 (available from
Microsoft at www.microsoft.com)
•Microsoft Internet Explorer 6.0 and 7.0 or Mozilla Firefox 2.0 and 3.0
•Microsoft DirectX 9.0c
•Windows Media Player 10
NOTE:
If Windows Media Player 10 is not installed, the PC will not provide ringing for
incoming calls in H.323 mode. This download is available at
http://www.microsoft.com/windows/windowsmedia/player/10/default.aspx.
5
•The following additional software:
oMicrosoft Outlook 2003 or Microsoft Outlook 2007 (if you want to integrate
Avaya one-X Communicator with Microsoft Outlook)
NOTE:
Microsoft Primary Interop Assemblies (PIA) for Outlook 2003 or 2007
must be installed on your PC. This download is available at
http://office.microsoft.com/en-us/downloads/default.aspx.
oMicrosoft OCS/OC 2007 (if you want to integrate Avaya one-X
Communicator with Microsoft OCS/OC 2007)
NOTE:
•Avaya Application Enablement Services (AES) Release 4.1 is
required for call control through Microsoft OCS/OC 2007
integration.
•Microsoft Internet Explorer 7.0 is required for Microsoft OCS/OC
2007 integration.
oIBM Lotus Sametime Connect 7.5.1 or 8.0 client (if you want to integrate
Avaya one-X Communicator with IBM Lotus Sametime Connect)
NOTE:
Avaya AES Release 4.2 is required for call control through IBM Lotus
Sametime Connect.
oCitrix®Presentation Server 4.5
Avaya Communication Manager Requirements
To use Avaya one-X Communicator, you must have an extension that is properly
administered for Avaya one-X Communicator on a media server that is running:
•For H.323 voice calls: Avaya Communication Manager Release 4.0.4 with
Service Pack 1 or Release 5.1
•For H.323 video calls: Avaya Communication Manager Release 4.0.4 with
Service Pack 1 or Release 5.1
•For SIP voice calls: Avaya Communication Manager Release 5.1 and Avaya SIP
Enablement Services (SES) Release 5.1
6
Avaya Video Telephony Solution Requirements
To handle video calls with Avaya one-X Communicator, you will need:
•An Avaya-recommended USB web camera (such as Logitech Quickcam®Pro
series cameras and Creative Notebook Pro series cameras) and the
recommended drivers installed on your PC. Please see www.avaya.com/support
for the latest list of supported cameras.
•8 MB of video memory
•1 GB of RAM
Make sure your PC meets the system requirements for your web camera.
Avaya one-X Portal Integration Requirements
To use Avaya one-X Communicator with Avaya one-X Portal integration, you will need
an account that is properly administered on Avaya one-X Portal Release 1.1.
Avaya one-X Portal Release 1.1 is required to provide Presence, Visual Voicemail,
centralized call logs, and Visual Audio Conferencing. Refer to the Avaya one-X Portal
documentation regarding Avaya one-X Portal requirements.
NOTE:
Avaya one-X Portal integration is supported only if you are using Avaya one-X
Communicator in H.323 mode.
Avaya one-X Portal Presence Requirements
To use presence with Avaya one-X Portal, you will need:
•Avaya one-X Portal Release 1.1
•Avaya IPS Release 1.0
NOTE:
For instant messaging presence, Avaya IPS should be integrated with Microsoft OCS
2007 server through Microsoft Edge server.
You must know either the fully-qualified domain name or IP address for the Avaya one-X
Portal server.
7
Microsoft OCS/MOC Integration via Avaya one-X Portal
and Avaya IPS Requirements
To integrate the presence capabilities of OCS and IPS with Avaya one-X Communicator,
you will need:
•Microsoft OCS/OC 2007 (if you want to integrate Avaya one-X Communicator
with Microsoft OCS/OC 2007)
NOTE:
oAvaya AES Release 4.1 is required for presence to work correctly
including Microsoft OCS/OC 2007 published IM presence.
oMicrosoft Internet Explorer 7.0 is required for Microsoft OCS/OC 2007
integration.
•Avaya one-X Portal Release 1.1
•Avaya IPS Release 1.0
Visual Voicemail Requirements
To use visual voicemail with Avaya one-X Communicator, you will need:
•Avaya one-X Portal Release 1.1
•Avaya Modular Messaging Release 3.1 and 4.0
Visual Audio Conferencing via Avaya one-X Portal and
Avaya Meeting Exchange Requirements
To use visual audio conferencing with Avaya one-X Communicator, you will need:
•Avaya one-X Portal Release 1.1
•Avaya Meeting Exchange Release 4.2.1 and 5.0
Using Mozilla Firefox with Avaya one-X Communicator
Avaya one-X Communicator enables you to dial numbers from Mozilla Firefox. If you
want to use this feature, make sure you have run Firefox at least one time before
installing Avaya one-X Communicator.
Step 1: Install Your Web Camera
If you want to make and receive video calls with Avaya one-X Communicator, you must
install your web camera and its drivers on your PC. Follow the instructions provided with
your camera.
8
Step 2: Download Avaya one-X Communicator Release
1.0 Software
Perform the following steps to download Avaya one-X Communicator Release 1.0
software:
1. Using your web browser, go to www.avaya.com.
2. In the Get Support section, make sure Downloads is selected, and click .
3. In the Download by Product Name section, click A.
4. Click Avaya one-X Communicator.
5. In the Software Downloads section, click Avaya one-X Communicator Release
1.0, and save this installer package to your PC.
Step 3: Install Avaya one-X Communicator Release 1.0
Software
Perform the following steps to install the Avaya one-X Communicator Release 1.0
software:
1. Run the Avaya one-X Communicator R1.0 installer package.
The Welcome dialog box appears.
2. Click the Next button.
The Readme Information dialog box appears.
3. After reading the Readme file, click the Next button.
The Program Shortcuts dialog box appears.
4. Enable the check box for each shortcut you want to create, and then click the
Next button.
The User Information dialog box appears.
5. Enter your information in the Full Name and Organization boxes.
6. Perform one of the following steps:
•If you want the settings for Avaya one-X Communicator to be used by anyone
who uses this PC, click the Anyone who uses this computer option button.
•If you want the settings for Avaya one-X Communicator to be used only by
you, click the Only for me option button.
7. Click the Next button.
The Destination Folder dialog box appears. By default, Avaya one-X
Communicator is installed in C:\Program Files\Avaya\Avaya one-X
Communicator. If you want to change the installation folder, click the Browse
button, specify a new folder, and then click the OK button.
8. Click the Next button.
The Protocol and Feature selection dialog box appears.
9
9. In the Protocol area, perform one of the following steps:
•If you want to use Avaya one-X Communicator as an H.323 endpoint, click
the H.323 option button.
•If you want to use Avaya one-X Communicator as a SIP endpoint, click the
SIP option button.
10. In the Features area, perform one of the following steps:
•If you are installing Avaya one-X Communicator on Citrix, click the Citrix
option button.
•If you are not using Citrix, click the Standard option button.
11. If you want to make and handle video calls with Avaya one-X Communicator,
click the Video Integration check box in the Integrations area.
12. If you want to integrate Avaya one-X Communicator with Microsoft Outlook, click
the Outlook Integrator check box in the Integrations area.
NOTE:
If you want to install the Outlook Integrator, make sure Microsoft Outlook is not
running currently.
13. If you want to integrate Avaya one-X Communicator with Lenovo, click the
Lenovo Integration check box in the Integrations area.
14. If you want to integrate Avaya one-X Communicator with Avaya one-X Portal,
click the Avaya one-X Portal Integration check box in the Integrations area.
15. If you want to be able to dial numbers from Microsoft Internet Explorer, click the
IE check box in the Click-to-dial area.
16. If you want to be able to dial numbers from Mozilla Firefox, click the Firefox
check box in the Click-to-dial area.
17. Click the Next button.
The Ready to Install the Application dialog box appears.
18. Click the Next button.
The Updating System message box appears showing the status of the
installation. Once the installation is complete, the Setup Complete message box
appears.
19. Click the Finish button.
Step 4: Modify the Settings for Your Virus Scan Program
After installing Avaya one-X Communicator, configure your virus scan program so that it
does not scan the folder in which you installed Avaya one-X Communicator or where log
files are stored. The default installation folder is C:\Program Files\Avaya\Avaya one-X
Communicator. The log files are kept in C:\Documents and Settings\<user
name>\Application Data\Avaya\Avaya one-X Communicator.
10
Step 5: Start Avaya one-X Communicator
To start Avaya one-X Communicator:
1. Perform one of the following steps:
•Double-click on the Avaya one-X Communicator shortcut on your desktop.
•Select Start>All Programs>Avaya one-X Communicator>Avaya on-X
Communicator.
The Avaya one-X Communicator Login dialog box appears.
2. Click and select Settings.
The General Settings dialog box appears. Phone is selected on the left, and the
Phone settings are displayed.
3. Perform one of the following steps:
•If you want Avaya one-X Communicator to try to discover your phone settings
automatically, perform the following steps:
a. Click Discover.
Avaya one-X Communicator retrieves information for the Server,
Alternate Server Addresses, Domain (SIP mode only), Transport Type
(SIP mode only) and Avaya Environment (SIP mode only) boxes.
b. In the Extension box, enter your extension on the Avaya server.
c. In the Password box, enter your password.
d. Video Mode Only: Make sure the Enable Video Calls check box is
enabled if you want Avaya one-X Communicator to try to establish video
on all calls.
NOTE:
Your extension must be administered for video. Contact your System
Administrator for more information.
e. SIP Mode Only: In the Mode box, select Proxied.
•If you want to set your phone settings manually, perform the following steps:
a. In the Server box, enter the IP address of your server.
b. In the Extension box, enter your extension on the Avaya server.
c. In the Password box, enter your password.
d. Video Mode Only: Make sure the Enable Video Calls check box is
enabled if you want Avaya one-X Communicator to try to establish video
on all calls.
NOTE:
Your extension must be administered for video. Contact your System
Administrator for more information.
e. SIP Mode Only: In the Domain box, enter the domain of your SES.
f. SIP Mode Only: In the Mode box, select Proxied.