Avaya AC Lync 6.4.0.7 How to use

Avaya Communicator for Microsoft Lync
Release 6.4.0.7
Product Version: AC Lync 6.4.0.7 build- 52
Configurator build –6.4.0.7
Collaboration Services 6.6.9 build - 43
GA Release Notes
Issue 1.2
February 26, 2018
© 2018 Avaya Inc. All Rights Reserved.

Avaya Communicator for Microsoft Lync 6.4.0.7
AC-L 6.4.0.7 Release Notes
2
Notice
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information in this document was complete and accurate at the
time of printing, Avaya Inc. can assume no liability for any errors.
Changes and corrections to the information in this document
might be incorporated in future releases.
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claims, lawsuits, demands and judgments arising out of, or in
connection with, subsequent modifications, additions or deletions
to this documentation to the extent made by the Customer or End
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Table of Contents
Document Overview....................................................................................................................... 4
Getting Started ................................................................................................................................ 4
Avaya Communicator for Microsoft Lync (AC Lync) Release 6.4.0.7 –What’s New ................. 4
Unsupported content for Avaya Communicator for Microsoft Lync Release 6.4.0.x.................... 4
AC Lync 6.4.0.x –Notes and Advisories ....................................................................................... 5
Avaya Communicator for Microsoft Lync Release 6.4.0.7 –Resolved issues since Avaya Client
Applications 6.4.0.6........................................................................................................................ 6
Obtaining Avaya Communicator for Microsoft Lync release 6.4.0.7 Software............................. 7
Verifying checksum of the downloaded package........................................................................... 7
Option to disable incoming call notifications in phone mode ........................................................ 8
Interoperability and requirements................................................................................................... 9
Client Work Station Requirements............................................................................................... 11
Tested Environment...................................................................................................................... 12
AC Lync 6.4.0.7 Known issues and workarounds........................................................................ 14
Microsoft Lync Integration ....................................................................................................... 14
Avaya Aura® Client Collaboration Experience (CCE) ............................................................ 22
Terminology and Acronyms......................................................................................................... 23
Appendix A................................................................................................................................... 24
Support for Google Applications............................................................................................... 24
Support for Office 365 .............................................................................................................. 24
Contact Card Presence mapping information............................................................................ 25
Avaya Session Border Controller Configuration for Avaya Lync Integration in Shared control
mode.......................................................................................................................................... 26

Avaya Communicator for Microsoft Lync 6.4.0.7
AC-L 6.4.0.7 Release Notes
4
Document Overview
This release letter is intended to inform all the end users of Avaya Communicator for Microsoft
Lync about resolved issues since Avaya Communicator for Microsoft Lync Release 6.4.0.6 and
the known issues not yet resolved in Avaya Communicator for Microsoft Lync Release 6.4.0.7
including caveats and known issues.
Getting Started
Review these release notes prior to starting installation or upgrade of Avaya Communicator for
Microsoft Lync Release 6.4.0.7 software
Avaya Communicator for Microsoft Lync (AC Lync) Release 6.4.0.7 –
What’s New
Resolution of several customer reported issues.
Resolution of some Office 365 specific issues.
Bridge line appearance improvements.
Unsupported content for Avaya Communicator for Microsoft Lync
Release 6.4.0.x
Survivability support
Video in Other Phone mode
Lync Client 2010 (x64) (same as previous release)
Support for CS1000 support deployed with ACE 6.2.2 (ACA 6.3.2 was the last release to
support ACE integration)
IPv6 address not supported
Contact Center features are not supported
Radvision Lync video Gateway
Polycom HDX SIP

Avaya Communicator for Microsoft Lync 6.4.0.7
AC-L 6.4.0.7 Release Notes
5
AC Lync 6.4.0.x –Notes and Advisories
H100 1.0 interop (desk phones)
H100 1.0 desk phones only supports audio conference with Avaya Aura® Conferencing 8.0.x
Bridged Line Appearances cannot be used in conjunction with Telecommuter mode.
Dual Registration / Multiple Device Access: conversation closed automatically after a
successful JOIN operation
For Avaya solutions using CM 6.3.9, when a user tries to join a call from AC for Microsoft Lync
for a call in progress after initial launch or on recovery from a disconnected state the call will
drop. This condition is not encountered when interoperating with CM 6.3.0.10-22024. The
original call is not torn down when the AC Lync H.323 user attempts to join.
Collaboration Services Installation (Install Shield 2012):
In some situations, Install Shield 2012 will cause incorrect installation status to be displayed (or
no status at all).
The install is not aborted after clicking Cancel button on “In progress” screen
The dialog to close dependent applications is hidden behind Install Shield window
Install Shield indicates Collaboration Service has been uninstalled even though it was
canceled by the user
Installation alert window is hidden behind other windows
Microsoft Skype for Business 2016 (Office 365 package) interaction:
Avaya has tested Avaya Communicator for Microsoft Lync (ACL) 6.4 SP7 with Microsoft Skype
for Business 2016 (Office 365 package) version 16.0.8431.2046 and has identified several issues,
which have not yet been addressed in SP7. Please refer Known issues section for more details.
Due to the fact that Microsoft continues to release new updates to Skype for Business 365, with
changes that impact the interoperability with Avaya Communicator for Microsoft Lync 6.4.0.x
Avaya will need some additional time to react to these changes, and plan to introduce another
service pack to resolve these issues and provide support for interoperability of the
Communicator for Lync with the new Skype for Business user experience.

Avaya Communicator for Microsoft Lync 6.4.0.7
AC-L 6.4.0.7 Release Notes
6
Avaya Communicator for Microsoft Lync Release 6.4.0.7 –Resolved
issues since Avaya Client Applications 6.4.0.6
Table 1: Avaya Communicator for Microsoft Lync issues resolved
MSI-8756
Avaya Addin bar missing from conversation window when Secretory calls to second
boss on behalf of one.
MSI-8755
BLA: Avaya addin crash when Boss ignore the call and try to reply from Option button.
MSI-8754
BLA : Conference call transfer to Boss, Failed
MSI-8753
BLA: Avaya addin bar disappear when Boss joins the call and disconnect.
MSI-8747
MSI-8660 Bridge line appearance improvements: UI localization; All lang
MSI-8746
CFD: ACL Converstation window always on same position
MSI-8742
CFD: The GUID didn’t change when upgrading from the x86 version of ACL 6.4.0.5 to
6.4.0.6
MSI-8741
CFD: ACTIVITY Summary Randomly an empty "ghost" frame is left on desktop
MSI-8731
Installation fails some time because of log file opening error
MSI-8729
CFD: Calls from conversation tab list cannot be pop in back to conversation list
MSI-8728
CFD: Click-to-Call and Presence not working in MS Outlook with Collaboration Services
MSI-8718
CFD: Call button doesn't show up for all personal Outlook contacts in AC Lync 6.4.0.5
MSI-8712
Log message doesn't match method name for function
UpdateNativeWindowMocHandle()
MSI-8660
Bridge line appearance improvements
MSI-8756
Avaya Addin bar missing from conversation window when Secretory calls to second
boss on behalf of one.
MSI-8755
BLA: Avaya addin crash when Boss ignore the call and try to reply from Option button.
MSI-8754
BLA : Conference call transfer to Boss, Failed
MSI-8753
BLA: Avaya addin bar disappear when Boss joins the call and disconnect.
MSI-8747
MSI-8660 Bridge line appearance improvements: UI localization; All lang

Avaya Communicator for Microsoft Lync 6.4.0.7
AC-L 6.4.0.7 Release Notes
7
Obtaining Avaya Communicator for Microsoft Lync release 6.4.0.7
Software
Avaya Communicator for Microsoft Lync release 6.4.0.7 files are available at Avaya PLDS
https://plds.avaya.com. The download ID is as follows
Application: Communicator for Microsoft Lync
Download PUB ID:
File Name: AvayaCommunicatorForMicrosoftLync-6.4.0.7.zip
1. Avaya recommend that the latest Lync 2013/Skype for Business 2015 updates be
applied. These are available at https://technet.microsoft.com/en-
us/office/dn788954.aspx
2. To use Avaya Communicator for Microsoft Lync for the Lync 2013 client (Full or Basic),
the minimum patch must be at Update for Lync 2013: Dec 2014 or later release
3. To use Lync Integration for the Lync 2010 client, the minimum patch must be
at Cumulative update for Lync 2010: Dec 2014 or later release
4. It is recommended to run windows update before installing Lync/Client Collaboration Services
integration.
5. .NET Framework 4.0 is required.
6. Workstations shall be patched to latest Operating System and Application vendor patches.
7. Prior to upgrading to this build, the existing Microsoft Office Lync Software Development Kit
Runtime (Lync 2013) and Microsoft Lync 2010 SDK (Lync 2010) will need to be uninstalled. Then
the new Lync Client SDK distributed with Avaya Communicator for Microsoft Lync shall be
installed.
8. For information about installation of Collaboration Services please refer to the Administering
Avaya Collaboration Services guide available at Support site
Verifying checksum of the downloaded package
To confirm that the package you have downloaded and will distribute has not been modified since it was
built and posted by Avaya you should verify checksum. The package of Avaya Communicator For
Microsoft Lync installer is usually uploaded to PLDS as a zip folder.
To verify the MD5 checksum of the package need to match the MD5 displayed in the PLDS Download
window “Download Description” with generated using the instruction below.
-Download the program allows you to check MD5. For example you can use Microsoft File
Checksum Integrity Verifier - https://www.microsoft.com/en-
us/download/details.aspx?id=11533
-Run the program for AvayaCommunicatorForMicrosoftLync-6.4.0.6.zip
-Compare generated MD5 hash with the displayed in the PLDS Download window or at Avaya
Support site

Avaya Communicator for Microsoft Lync 6.4.0.7
AC-L 6.4.0.7 Release Notes
8
Option to disable incoming call notifications in phone mode
A new description will be also added to Administering Avaya Communicator for Microsoft Lync on Avaya
Aura. This is a summary of the option to disable incoming call notifications in phone mode.
1. New setting added to Avaya Communicator for Microsoft Lync Settings -> General tab:
Disable Incoming Call Notifications (Phone Mode)
2. CallNotificationsDisabled=true argument can be added to InstallLyncAddin.bat
3. After Avaya Communicator for Microsoft Lync (ACML) installation a new registry setting
CallNotificationsDisabled will be added under this registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Avaya\Avaya Communicator for
Microsoft Lync 2013
4. Conversation window will be automatically minimized to the tool bar when the call is
answered on desk phone.

Avaya Communicator for Microsoft Lync 6.4.0.7
AC-L 6.4.0.7 Release Notes
9
Interoperability and requirements
Software and firmware compatibility matrix
The following table shows the supported systems by Avaya Communicator for Microsoft Lync 6.4 for the
GA release.
Avaya Components
Supported release
Avaya Aura System Manager
6.2
6.3.2 (AA 6.2 FP2)
6.3.4 (AA 6.2 FP3)
6.3.8 (AA 6.2 FP4)
6.3.10
7.0
7.0.1
7.1
Avaya Aura Session Manager
5.2
6.2
6.3.4 (AA 6.2 FP3)
6.3.8 (AA 6.2 FP4)
6.3.9
7.0
7.0.1
7.1
Avaya Aura Communication Manager
5.2.1
6.0.1
6.2
6.3.2 (AA 6.2 FP3)
6.3.6 (AA 6.2 FP4)
6.3.8
6.3.9
7.0
7.0.1
7.1
Avaya Aura Presence Services
6.2.4 (AA 6.2 FP4)
7.0.1
Avaya Aura Messaging
6.3
6.3.1
6.3.2
7.0.1
Avaya Aura Conferencing
7.2.2
8.0
8.0.3
Avaya Session Border Controller
6.2
6.2.005
6.2.100 (FP1)
6.3

Avaya Communicator for Microsoft Lync 6.4.0.7
AC-L 6.4.0.7 Release Notes
10
7.0.1
Scopia
3.0
8.3
Avaya Aura Solution for Midsize Enterprise
6.2 FP2
6.3
Avaya Communication Server 1000
7.6 SP5
7.6 SP6
Equinox Conferencing
9.0
The following table shows the supported Avaya clients by Avaya Communicator for Microsoft Lync 6.4.
Avaya Components
Supported Release
Avaya SIP Hard Phones 96x1
6.4
6.5
Avaya H.323 Hard Phones 96x1
6.4, 6.6
Avaya digital sets
94xx, 24xx, 14xx, 64xx
Avaya Flare Experience for iPad
1.2
Avaya Flare Experience for Windows
1.1
Avaya one-X® Communicator
6.1
6.2.3 (FP)
6.2.4 (FP)
6.2.6 (FP)
Avaya one-X® Mobile SIP for iOS
6.2.3 (FP)
Avaya Communicator for Android
2.0
2.1.1
Avaya Communicator for iPad
2.0
Avaya Communicator for iPhone
2.1
Avaya Communicator for Windows
2.0
2.1
H100 Series Video Collaboration Station SIP
1.0
VDI (Virtual Desktop Interface) Communicator
2.0
Equinox (Window, Mac, Android, iPhone, Web)
3.0
The following table shows the supported non-Avaya devices by Avaya Communicator for Microsoft Lync
6.4
3rd Party Components
Software / Hardware
Supported Release / Model
LDAP
Microsoft Active Directory
Windows Server 2008
Windows Server 2008 R2
Windows Server 2012
Administration Browser
Microsoft Internet
Explorer
8.0, 9.0, 10, 11
Google Chrome
Version 23 through 53
Mozilla Firefox
Version 17 through 48
Operating System
Windows 7 (x64, x86)
Professional, Enterprise

Avaya Communicator for Microsoft Lync 6.4.0.7
AC-L 6.4.0.7 Release Notes
11
Windows 8.1 (x64, x86)
Professional, Enterprise
Windows 10 (x64, x86)
Professional, Enterprise
Windows Server 2012 R2
Windows Server 2008 R2
Microsoft applications
Office
2007, 2010, 2013, 2016
Outlook
2007, 2010, 2013, 2016
SharePoint
2010, 2013
Other Applications
Office 365, Google Apps & enterprise
Applications
Microsoft Lync Servers
Lync 2010
Standard, Enterprise
Lync 2013
Standard, Enterprise
Microsoft Skype for
Business Servers
Skype for Business 2015
Skype for Business 2016
Standard, Enterprise
Virtual Desktop Support
Citrix XEN Desktop
5.6, 7.5, 7.9, 7.11, 7.14
Citrix XEN App
6.5, 7.5, 7.9, 7.11, 7.14
VMWare horizon View
5.3, 6.0.x
Polycom
HDX 4K/ 7K/ 9K Series
(H.323)
RMX 2000
CMA/DMA
Client Work Station Requirements

Avaya Communicator for Microsoft Lync 6.4.0.7
AC-L 6.4.0.7 Release Notes
12
Tested Environment
The following tables show Software Environment that is used for validating Avaya Communicator for
Microsoft Lync 6.4.0.7 and Collaboration Services 6.6.9.
Avaya Components
Supported release
Avaya Aura System Manager
6.3.10
7.0
7.0.1
7.1
Avaya Aura Session Manager
6.3.8 FP4
6.3.9
7.0
7.0.1
7.1
Avaya Aura Communication Manager
6.3.6 FP4
6.3.8
7.0
7.0.1
7.1
Avaya Aura Presence Services
6.2.4 (AA 6.2 FP4)
7.0.1
Avaya Aura Messaging
6.3.2
Avaya Aura Conferencing
8.0
8.0.3
Avaya Session Border Controller
6.3
7.0.1
Avaya Communication Server 1000
7.5 SP5
7.6 SP6
Avaya Components
Supported Release
Avaya SIP Hard Phones 96x1
SIP96x1 6.4
SIP96x1 6.5
SIP96x1 7.0.1
Avaya H.323 Hard Phones 96x1
H.32396x1 6.4
H.32396x1 6.6
Avaya digital sets
94xx, 14xx
Avaya Flare Experience for iPad
1.2
Avaya Flare Experience for Windows
1.2
Avaya one-X® Communicator
6.2.3 (FP)
6.2.4 (FP)
Avaya one-X® Mobile SIP for iOS
6.2.3 (FP)
Avaya Communicator for Android
2.0
2.1
Avaya Communicator for iPad
2.0

Avaya Communicator for Microsoft Lync 6.4.0.7
AC-L 6.4.0.7 Release Notes
13
Avaya Communicator for Windows
2.0
2.1
H100 Series Video Collaboration Station SIP
1.0
VDI (Virtual Desktop Interface) Communicator
2.0
2.1
Equinox (Window, Mac, Android, iPhone, Web)
3.0
3rd Party Components
Software / Hardware
Supported Release / Model
LDAP
Microsoft Active Directory
Windows Server 2008
Windows Server 2008 R2
Windows Server 2012
Administration Browser
Microsoft Internet
Explorer
8.0, 9.0, 10, 11
Google Chrome
Version 38
Mozilla Firefox
Version 31, 33, 43, 48
Operating System
Windows 7 (x64, x86)
Professional, Enterprise
Windows 8.1 (x64, x86)
Professional, Enterprise
Windows 10 (x64, x86)
Professional, Enterprise
Microsoft applications
Office
2007, 2010, 2013, 2016
Outlook
2007, 2010, 2013, 2016
SharePoint
2010, 2013
Other Applications
Office 365, Google Apps & enterprise
Applications
Microsoft Servers
Lync 2010
Standard, Enterprise
Lync 2013
Standard, Enterprise
Virtual Desktop Support
Citrix XEN Desktop
7.5, 7.9, 7.11, 7.14
Citrix XEN App
7.5, 7.9, 7.11, 7.14
VMWare horizon View
6.0, 7.0
Radvision
Scopia Solution
8.3
Microsoft Exchange
Exchange
2010 SP1 and EWS (Exchange Web Service) is
required for Call Log to work.
Exchange
2013
Polycom
HDX 4K/ 7K Series (H.323)
RMX 2000
CMA

Avaya Communicator for Microsoft Lync 6.4.0.7
AC-L 6.4.0.7 Release Notes
14
AC Lync 6.4.0.7 Known issues and workarounds
Microsoft Lync Integration
Avaya has tested Avaya Communicator for Microsoft Lync (ACL) 6.4 SP7 with Microsoft Skype
for Business 2016 (Office 365 package) version 16.0.8431.2046 and has identified several issues,
which have not yet been addressed in SP7. These issues are only reproducible in certain scenarios
complicated by the following conditions or user actions in different combinations and sequence:
-User has multiple conversation tabs opened (tabbed conversations are enabled)
-User receives incoming IM
-User initiates multiple chat conversation
Issue description
Tracking #
Impact
Work around
Office 365 specific issues
Call Control Bar does not open
if calling user makes call to
called user first then sending
IM message
MSI-8691
Active call cannot be controlled
There are several possible workarounds:
1. Disable tabbed conversation from SFB
Tools > Options > IM
2. Try to maximize and then minimize
conversation window
3. Pop out conversation tab manually
4. Close all the conversation tabs and
open specific contact conversation
window
Office 365: Ghost Window
observed in Tabbed
conversation window after
resizing window.
MSI-8777
Bad user experience
Office 365: Contact not shows
call option if system is Idle for
long time
MSI-8776
User can’t do calls
Signout and sign in s4b client
IM windows flicker when
joining and disconnecting call
MSI-8761
Bad user experience
None
The issues are not specific to Office 365
cannot access to conversation
windows topbar to
resize/move the window after
maximizing/restoring
MSI-8762
Bad user experience
maximize the window from task bar, and
restore the window again
On Remote call window Name
is not resolved in Shared mode.
MSI-8760
Confusing user experience
None
Video is separated without
active control bar in case it’s in
docked with IM conversation
then pop out/pop in
conversation
MSI-8688
Confusing user experience
None
ACL call control bar does not
open during accepting first call
in shared mode
MSI-8710
The issue does not happen if
uncheck option “Disable Incoming
call Notification (Phone Mode)”
None

Avaya Communicator for Microsoft Lync 6.4.0.7
AC-L 6.4.0.7 Release Notes
15
Unable to open IM
conversation for second
contact after minimized it in
shared mode
MSI-8709
The issue does not happen if
uncheck option “Disable Incoming
call Notification (Phone Mode)”
None
Citrix 7.11: Same phone
number displayed for all
contacts in Tabbed
conversation.
MSI-8708
Same Phone number displayed
for all contacts in Tabbed
conversation.
Disable tabbed conversations.
Pop the conversation out
Citrix 7.11: Active call attached
to IM Conversation window.
MSI-8707
Issue only observed in Citrix
environment.
Close conversation widow gives option to
disconnect call.
SIP-Shared Control Mode:
Conversation does not re-
appear after logout-login while
active audio call
MSI-8703
User cannot control the active call
To end the call user can close conversation
window
Remote call control bar does
not display and participant
name shows Unknown after
user releases conference call
MSI-8702
User cannot initiate call with the
user
None
Video button is not displayed
on IM window after Ending
Remote active Call.
MSI-8701
User cannot initiate video call
Use right mouse button menu or reopen
IM conversation with the user.
Aura 7.1: ACL crashes in Desk
phone mode while placing call
from Hard phone.
MSI-8699
Bad user experience.
Reproducibility is low.
None
IM conversations are auto
disappeared after changing
mode
MSI-8690
Confusing user experience
None
Speaker Mute button is not
updated on Video window
MSI-8683
Confusing user experience
Move mouse cursor to speaker button
After system recovered from
Hibernate addin goes to
disconnected state.
MSI-8682
Need to connect ACL manually
None
Unable to launch ACL addin on
S4B and Lync 2013,work
around is to repair office.
MSI-8680
ACL cannot launch
1. Try to change work number to any
other and try to start ACL again.
2. Repair office and reinstall ACL
Cannot call from Outlook to
phone number with other
types than work, home, mobile
or other
MSI-8629
User cannot call from Outlook to
phone number with other types
than work, home, mobile or other
None
S4B dock/undock to screen
bounds doesn't work
MSI-8562
User cannot dock/undock SFB
window to screen bounds
Click to maximize button
ACL call disconnected after
unhold (SFB 2016 basic)
MSI-8561
ACL call disconnected after
unhold using SFB 2016 basic
None
S4B 2016 Basic: After call
extend, call goes on hold.
MSI-8556
After call extended, it goes on
hold
None
Mode change from Computer
to Desk phone & vice-versa
sometime fails in ACL client
behind SBC.
MSI-8545
Mode change from Desk phone to
Computer also fails while ACL is
registered behind SBC. ACL starts
showing 'mode change in
progress…' for quite a long time.
None

Avaya Communicator for Microsoft Lync 6.4.0.7
AC-L 6.4.0.7 Release Notes
16
Accept Call button is not shown
to ACL User for a forwarded
call. (ACL 6.4.0.4 + Lync 2010)
MSI-8544
User cannot answer the call since
no accept call option available for
Lync 2010 User for an forwarded
call
S4B 2016 Basic: New empty
frame created on call
conversation window.
MSI-8518
Empty frame created at bottom
of ACL bar when user press
conversation window to
downwards
To remove frame, select ACL black bar at
bottom (present on Conversation window)
and press upwards
Call Control bar flickers when
video window keep on top of
call conversation window.
MSI-8402
Control bar option flickers and
really user found it is very hard to
track and click on any button
Move video window to another position
MDA|Lync 2010+2013|All
fields in
DialingRules/Language/Support
are disabled when user closes
remote window on Lync then
ending call on MDA device
MSI-8055
When user set up as MDA user,
logs in AC for Lync 2013 on a
laptop and AC for Windows.
When user answers call on AC for
window, then closes remote
window on Lync and then ending
call on MDA device - all fields on
Settings panel in
DialingRules/Language/Support
tabs are disabled
Sign out/sign in back or make or receive a
call
Phone Mode|SIP|Lync
2010+Lync 2013| Lync Addin is
not able to switch back
Computer mode after Lync
client loses connection to
shared device
MSI-8053
User is not able to switch back in
Computer mode after Lync client
loses connection to shared device
when in Phone mode
End Addin process from task manager then
restating Addin
Lync integration H.323 cannot
transfer video call from
Radvision XT240 to Radvision
5000
MSI-5686
Users cannot transfer video call
from Radvision XT240 to
Radvision 5000.
None
Lync2013 | H.323 | Phone
Mode | Event Conference:
H.323's video is dropped when
performing TUI command
MSI-7368
When a Lync 2013 H.323
participant in an Avaya Aura®
Conference (version 8.0.3) enters
* from the dial pad his video is
dropped.
None
Citrix XenApp | Call transfer
from device: After call transfer
as soon as we press complete
button on hard-phone, VDI
client get disconnected from
call, but associated Lync client
still remain in active state with
active conversation window
and call duration
MSI-5456
XenApp: Call transfer from
device: After call transfer as soon
as we press complete button on
hard-phone, VDI client get
disconnected from call, but
associated Lync client still remain
in active state with active
conversation window and call
duration.
None

Avaya Communicator for Microsoft Lync 6.4.0.7
AC-L 6.4.0.7 Release Notes
17
Lync 2013 | SIP | H.323 | Other
Phone Mode: The call is
disconnected (for SIP user)/The
conversation window re-
appears without control icon
(for H.323 user) after
recovering network
MSI-6447
The call is dropped after network
is recovered
None
Lync 2013 | Lync 2010 |
Computer Mode: Conversation
window does not display on
screen after accept the call
while incoming chat pop-up
display
MSI-6478
Called party conversation window
does not display. After 30s alarm
appears on the taskbar. The
conversation window doesn't
"flash" on the task bar until the
IM window went away. This is a
native Lync behavior/limitation
None
Lync 2013 | SIP | H.323: In
audio call transfer getting
video in paused state on
transferred parties.
MSI-7043
When an audio call is transferred,
video is escalated on both ends in
paused state.
None
Undocked Or Full screen video:
User cannot see messages of
extend call progress on full
screen window control bar.
MSI-7045
When extending a call from an
undocked or full screen video
window, no message occurs on
the window indicating the call is
being extended. This does not
occur on a docked video window.
None
Lync 2013 | H.323: After
unplugging device and
receiving 2nd incoming call
within 150 seconds, Lync add-
in takes too much time to goes
to Disconnected State
MSI-7216
During a call using Lync 2013
H.323 add-in in Shared Control, if
the device is unplugged and the
adding receives an incoming call
the add-in will not show
Disconnected for more than 15
minutes.
None
Lync | H.323 Telecommuter
Mode: Conference window
disappear from the host client
(In TC mode) when one
participant dropped the call.
MSI-7222
Conference window disappear
from the host client (In TC mode)
when one participant dropped
the call
None
Lync | H.323 | Computer mode
| Avaya Aura® Conference:
After unmuted the video from
any client, video of far end is
coming after 10 second of
delay.
MSI-7247
When a H.323 participant in an
Avaya Aura® Conference mutes
then unmutes video, the H.323
moderator of the conference
does get unmuted video for 10
seconds.
None
Lync 2013| H.323| Phone:
After holding the call from boss
end, join call button is not
getting disable on secretary
MSI-7326
Bridged line Lync add-in is not
able to use join call button after
primary Lync add-in ends its on-
hold call
None

Avaya Communicator for Microsoft Lync 6.4.0.7
AC-L 6.4.0.7 Release Notes
18
Lync 2013 | SIP | Bridged Line
Appearances: The video of
other point is closed after
Secretary un-pauses her video
from Add-in
MSI-7372
When secretary makes a video
call as the boss and performs a
pause / un-pause, the video is
stopped on the called party.
Called party un-pauses video before
secretary performs pause/un-pause
Configurator: Server list
displays incorrectly if we add
more than 2 IP addresses to
Server Address
MSI-7405
When administrator uses the
Configurator to build the Lync
Integration MSI for SIP with
multiple server addresses are
configured, the servers will not be
configured correctly. Only the
last server entered will have the
correct setting. This results in
Lync Integration being unable to
connect to the other servers.
Manually edit the server information in the
Settings panel.
Lync2013 | H.323 Computer
Mode: H.323 participants can't
see Moderator's video when
joining Lecture-mode
conference
MSI-7406
When Lync 20130 H.323
participant joins the MeetMe
conf when moderator has already
enabled lecture mode, he cannot
see the moderator’s video.
None
Lync2013 | H.323 | Computer
Mode: Dialed H.323
participant won't see video of
anyone until he un-pauses his
local video
MSI-7407
Lync 2013 H.323 joins a Meet-Me
conf as moderator and dials out
to another Lync 2013 H.323 to
join conference as participant.
When participant joins the Lync
2013 H.323 moderator cannot
see the participant’s video.
Participant un-pauses local video
Lync 2010 | Multiple Device
Access Shared mode |
Disconnected State: A second
Lync conversation window
appears when shared control
devices reconnects after
recovering from disconnected
state.
MSI-7568
When in a Multiple Device Access
call with remote call appearance
on Lync add-in and shared device,
if the shared device reconnects
after recovering from
disconnected state while the call
is still active, a second Lync
conversation window will appear
Close the additional conversation window
manually
AC for MS Lync 6.4 to Summit
Phone Video call doesn't work
MSI-7585
Lync add-in is not able to see
video from Summit phone
None
On AC for MS Lync 6.4 Video
doesn't start after unattended
transfer from Summit
MSI-7591
Cannot start video on Lync add-in
after transferring call from
Summit phone
None
AC for MS Lync 6.4 SIP Mode:
Video Screen gets chopped
when dialed into RV MCU
conference
MSI-7602
When there are more than 2
participants in conference, SIP
Lync Addin screen is not able to
see video for all participants.
Hit 0 from DTMF to cycle through the
layouts on the RV MCU to pick the layout
preferred

Avaya Communicator for Microsoft Lync 6.4.0.7
AC-L 6.4.0.7 Release Notes
19
RV MCU6000: AC for MS Lync
6.4 H.323 Mode: Audio cannot
be escalated to Video
MSI-7603
Lync add-in is not able to escalate
audio call to video call
Initiate video when joining the conference
AC for MS Lync 6.4: H.323
Mode sends CM MOH when
hold is pressed in Avaya Aura®
Conferencing 8.0.x conference.
MSI-7604
All other participants in AAC
conference will hear Music on
Hold, if Avaya Communicator for
Microsoft Lync H323 user put the
call on hold.
None
AC for MS Lync 6.4 H.323
Mode: Video doesn't work with
RV MCU 6000 when Video
Codec Level is: 1.0 or 2.3
MSI-7609
Lync add-in is not able to see
video when Video Codec level is
1.0 or 2.3
Use different video codec level
AC for MS Lync 6.4 SIP Mode:
Video Codec Level 1.0 makes
dial pad to enter passcode
disappear
MSI-7610
Lync add-in is not able to use dial
pad
Use a different video codec level and
restart Lync add-in
Lync2013 | SIP Computer
Mode: Unexpected window
appears when answering
incoming call of Avaya Aura®
Conference
MSI-7651
When receiving incoming call
from Avaya Aura® Conference,
User gets confused with the
unexpected window besides the
active call window with AAC.
Close the popup manually.
AC for MS Lync 6.4 Escalate to
Video doesn't work with
Summit
MSI-7589
Lync add-in is failed to escalate
Video in call with Summit –get
“"Video is not available at this
time"” error.
None
[Lync 2013 | SIP | H323 |
CS1K:ACE] An error pop-up
appears after set Do Not
Disturb or Ignore from chat
notification
MSI-6648
Receive unexpected error pop-up,
when Avaya Communicator for
Microsoft Lync user attempts to
set DND or Ignore from IM pop-
up.
Set DND on main windows instead of IM
pop-up.
Lync 2010 - H323 - Video
window isn't cleaned up on
Lync Add-in installed some
software
MSI-5528
When video is dropped, video
window is not cleaned up. It is
still there in grey. Issue seems
only happen with machines have
some other communicator
software installed (One-X
Communicator, AC Win) and
physical memory ~ 60% , CPU
usage from 20 to 50%
Drag the mouse to create a region cover
the video window, after that it will
disappear.
[SPLIT:6.4] Lync2013-H323
Phone Mode: Transferring P2P
call to AAC Conference, Video
takes from 1,5 to 3 mins to
start
MSI-7537
After Lync 2013 –H323 Phone
Mode in active call being
transferred to AAC Meetme
conference, it takes 1.5 –3 mins
to have video works.
Press button to un-pause video after being
transferred, it just takes few seconds to
see Moderator's video.
Lync2013|H323|BLA with
DS|After Unplug and Plug in
Lan cable| Hold call window
recovered on secretary instead
MSI-7793
Remote call window in Secretary
is changed incorrectly to hold call
window after network recovery.
None

Avaya Communicator for Microsoft Lync 6.4.0.7
AC-L 6.4.0.7 Release Notes
20
of Remote window
[Lync 2013- Dual Reg] Remote
conversation window recovers
incorrectly after Lync sign out/
sign in
MSI-7812
With Dual Registration, after AC-
Lync user decides to sign out and
terminate all calls then login back
in, hold call window displays
instead of remote call window.
None
VPN: Addin ending up with one
way Voice path when
Disconnected from network
while in an Active call.
MSI-7803
After network recovery, active
call on AC-Lync connects via VPN
will recovery with only 1 way
voice path. User is failed to hold
the call, get error “Error occurred
while holding call” – cannot end
the call after hold/resume.
First Sign-out. Then Close conversation
window by clicking “x” button
AC for MS Lync 6.4 H.323:
Escalate to Video doesn't work
to Polycom HDX 9k registered
to RV iView Gatekeeper
MSI-7621
AC Lync user cannot escalate to
video in the audio call with
Polycom HDX 9k registered to RV
iView Gatekeeper or video cannot
be escalated once stopped.
None
Alpha AC Lync build 742 |
Installation failure with Error
opening installation file.
MSI-7638
Avaya Communicator for
Microsoft Lync installation is
failed using the batch file.
Install by double clicking msi file and
perform manual setting configuration or
remove the /lx "xxxxx.log" flag in the batch
file.
Lync 2013|SIP|Lync Integration
goes to Disconnected state
after coming back from sleep
MSI-7871
After Laptop comes back from
Sleep state, Lync Integration –
Computer Mode goes to
Disconnected State. User cannot
log in.
Open task manager, kill Avaya
Communicator for Microsoft Lync 2013
then Start Lync Integration again.
Lync 2013- Add-in Setting
Language display incorrectly
with Dutch
MSI-7866
Although the language is set to
Dutch, the settings on Avaya
Communicator for Microsoft Lync
Settings is still displayed in
English.
None
No voice speech path between
H323 dual registration Lync
Integration users when SIP
device answers the second call
from other SIP user
MSI-7874
The call between 2 H323 Dual
Registration Avaya Communicator
for Microsoft Lync users will get
one way speech patch after SIP
device answers another incoming
call from other SIP.
None
Lync 2010|H323|Computer
Mode: It takes CFWD textbox
long time to disappear after
user resets CFWD
MSI-7902
After being disabled, CFWD
checkbox is still displayed
unexpectedly for about 4 mins –
user has no way to close it.
None