Avaya one-X Quick Edition User manual

Implementing Avaya one-X®
Communicator
Release 6.2 FP6
April 2015

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Contents
Chapter 1: Introduction............................................................................................................ 6
About this guide...................................................................................................................... 6
Related documents.................................................................................................................. 6
Accessing Online Help............................................................................................................. 6
Avaya Mentor videos............................................................................................................... 7
Support.................................................................................................................................. 7
Supported languages............................................................................................................... 7
Chapter 2: Setting up Avaya one-X® Communicator............................................................ 9
Installation overview................................................................................................................ 9
Installation worksheet.............................................................................................................. 9
Downloading Avaya one-X® Communicator ............................................................................ 10
Installing Avaya one-X® Communicator in manual mode........................................................... 10
Installing Avaya one-X® Communicator in Silent mode............................................................. 11
Installing Avaya one-X® Communicator in administrative mode................................................. 13
Repairing Avaya one-X® Communicator ................................................................................. 13
Modifying Avaya one-X® Communicator ................................................................................. 14
Chapter 3: Auto-configuring Avaya one-X® Communicator............................................... 15
Chapter 4: Configuring Avaya one-X® Communicator using the Setup wizard ............... 16
Chapter 5: Configuring the general settings manually....................................................... 18
Configuring telephony settings................................................................................................ 18
Telephony screen field descriptions.................................................................................. 18
Configuring login settings....................................................................................................... 19
Login screen field descriptions.......................................................................................... 19
Configuring personal call feature............................................................................................ 20
Personal call screen field descriptions............................................................................... 20
Configuring messaging settings.............................................................................................. 20
Messaging screen field descriptions.................................................................................. 21
Configuring conference settings.............................................................................................. 21
Conference screen field descriptions................................................................................. 22
Configuring mobile account settings........................................................................................ 22
Mobile Account screen field descriptions........................................................................... 22
Configuring instant messaging and presence settings.............................................................. 23
IM and Presence screen field descriptions......................................................................... 23
Configure security settings..................................................................................................... 24
Checking the certificate details......................................................................................... 25
Selecting the client identity certificate................................................................................ 26
Security screen field descriptions...................................................................................... 26
Configuring offline call journaling settings................................................................................ 27
Offline call journaling screen field descriptions................................................................... 27
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Configuring outgoing call settings........................................................................................... 28
Outgoing Calls screen field descriptions............................................................................ 28
Configuring phone number settings......................................................................................... 30
Phone Numbers screen field descriptions.......................................................................... 30
Configuring call handling settings............................................................................................ 30
Call Handling screen field descriptions.............................................................................. 31
Configuring dialing rules settings............................................................................................ 31
Dialing Rules screen field descriptions.............................................................................. 32
Configuring audio settings...................................................................................................... 33
Audio screen field descriptions......................................................................................... 33
Configuring video settings...................................................................................................... 34
Video screen field descriptions......................................................................................... 35
Configuring public directory settings........................................................................................ 36
Public Directory screen field descriptions........................................................................... 36
Configuring preferences settings............................................................................................ 38
Preferences screen field descriptions................................................................................ 39
Configuring desktop integration settings.................................................................................. 40
Desktop Integration screen field descriptions..................................................................... 41
Configuring Hot Keys............................................................................................................. 42
Hot keys screen field descriptions..................................................................................... 43
Configuring network settings.................................................................................................. 43
Network screen field descriptions...................................................................................... 44
Configuring advanced settings................................................................................................ 44
Advanced screen field descriptions................................................................................... 45
Chapter 6: Upgrading the Avaya one-X® Communicator ................................................... 46
Chapter 7: Configuring virus scan settings......................................................................... 47
Modifying virus scan settings.................................................................................................. 47
Chapter 8: Uninstalling Avaya one-X® Communicator from Microsoft Windows
Control Panel........................................................................................................................... 48
Contents
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Chapter 1: Introduction
About this guide
This Implementing Avaya one-X® Communicator guide describes how to download, install, and
configure Avaya one-X® Communicator.
This guide refers to other Avaya products in the context of how they integrate with Avaya one-X®
Communicator. You can get detailed information about these products from the Avaya Web site at
http://www.avaya.com/support.
Related documents
Additional documentation includes:
•Avaya one-X® Communicator Overview and Planning
•Administering Avaya one-X® Communicator
•Using Avaya one-X® Communicator
•Avaya one-X® Communicator Quick Start Guide
•Avaya one-X® Communicator Centralized Administration Tool Guide
• Avaya one-X® Communicator Online Help (Integrated with the application)
To obtain these documents and documents about other Avaya products mentioned in this guide,
see the Avaya Web site at http://www.avaya.com/support.
Accessing Online Help
Procedure
1. Click the Menu icon on the Avaya one-X® Communicator user interface.
2. Select Help Contents.
Alternatively, press the F1 key on your computer keyboard when the application is in focus.
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Avaya Mentor videos
Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya
products.
About this task
Videos are available on the Avaya Support website, listed under the video document type, and on
the Avaya-run channel on YouTube.
Procedure
• To find videos on the Avaya Support website, go to http://support.avaya.com, select the
product name, and select the videos checkbox to see a list of available videos.
• To find the Avaya Mentor videos on YouTube, go to http://www.youtube.com/AvayaMentor and
perform one of the following actions:
- Enter a key word or key words in the Search Channel to search for a specific product or
topic.
- Scroll down Playlists, and click the name of a topic to see the available list of videos posted
on the site.
Note:
Videos are not available for all products.
Support
Visit the Avaya Support website at http://support.avaya.com for the most up-to-date documentation,
product notices, and knowledge articles. You can also search for release notes, downloads, and
resolutions to issues. Use the online service request system to create a service request. Chat with
live agents to get answers to questions, or request an agent to connect you to a support team if an
issue requires additional expertise.
Supported languages
Avaya one-X® Communicator user interface and user documents are available in the following
languages:
• English
• Chinese, Simplified
• Dutch
• French, Parisian
• German
Avaya Mentor videos
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• Italian
• Japanese
• Korean
• Portuguese, Brazilian
• Russian
• Spanish, Latin American
Introduction
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Chapter 2: Setting up Avaya one-X®
Communicator
Installation overview
There are threeAvaya one-X® Communicator installation modes:
• Manual installation: In the Manual installation mode, you install the software yourself. You
gather the required information from your system administrator and then follow the procedures
given in this guide to download, install, and configure Avaya one-X® Communicator on your
computer.
• Silent installation: In the Silent installation mode, your system administrator deploys Avaya
one-X® Communicator on your computer according to the configured parameters. You must
use the Silent installation mode to install Avaya one-X® Communicator in a Citrix environment.
• Administrative installation: In the Administrative installation mode, your system administrator
extracts Avaya one-X® Communicator components and installs the components individually.
Installation worksheet
Make sure that your computer meets all the hardware, software, and connectivity requirements. For
more information, see End User Requirements, chapter on Deployment Planning, in Overview and
Planning for Avaya one-X® Communicator Guide on the Avaya Support web site http://
www.avaya.com/support.
Gather the following information from the system administrator:
Information type Information to be gathered Notes
Site-specific Avaya one-X® Communicator protocol - whether SIP or H.
323
Product integrations required
Personal URL of Avaya one-X® Client Enablement Services and your
login ID and password if you want to integrate Avaya one-X®
Communicator with Avaya one-X® Client Enablement
Services
Table continues…
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Information type Information to be gathered Notes
For H.323 protocol: your extension and password on the
server running as feature server and the IP address
assigned to Procr or CLAN of that server
For SIP protocol: Your extension and password on the
server running as feature server, the Transport Type, and
the IP address assigned to the asset card of Session
Manager or Avaya Aura® System Manager and the domain
name
IM and Presence server IP address if you want to use the
Instant Messaging features
Downloading Avaya one-X® Communicator
Procedure
1. Using your web browser, go to http://www.avaya.com/support.
2. In the navigation pane on top of the screen, click Products.
3. In the Enter Product Name text box, type Avaya one-X® Communicator.
4. From the Latest Downloads section, select the file you want to download.
5. If you did not register as a PLDS user, complete a one-time registration.
6. Download the Avaya one-X® Communicator Zip file.
7. Extract the contents of the Zip file.
Installing Avaya one-X® Communicator in manual mode
Before you begin
Close all dependent applications before you install Avaya one-X® Communicatorand extract the files
from the Avaya one-X® Communicator application zip file . See Downloading Avaya one-X
Communicator on page 10 for more details.
If your computer does not have Microsoft .NET Framekwork 4, Avaya one-X® Communicator
downloads and installs Microsoft .NET Framekwork 4 on your computer during installation. In
environments that use proxy servers for access to external websites, the Avaya one-X®
Communicator installshield attempts to use the manual proxy settings from Internet Explorer. A
limitation in the Installshield prevents it from using automatic proxy detection or automatic proxy
configuration scripts. If a proxy server is used to access external websites and the .NET Framework
4 is not installed, perform any one of the following:
• Configure the manual proxy settings in Internet Explorer.
Setting up Avaya one-X® Communicator
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• Install .NET Framework 4 prior to Avaya one-X® Communicator installation. Microsoft
Framework 4 is available at: HTTP://WWW.MICROSOFT.COM/EN-US/DOWNLOAD/
DETAILS.ASPX?ID=17718.
Procedure
1. Double-click the Avaya one-X Communicator Suite.exe file.
2. In the Choose Setup Language window, select a language for installation from the drop-
down menu, and click Next.
System displays the Welcome window for the Avaya one-X® Communicator suite.
3. Click Next.
4. In the License agreement window, click I accept the terms in the license agreement, and
click Next.
5. In the Setup type window, perform one of the following:
• For the Complete setup type: In the Confirmation window, click Next.
• For the Custom setup type: Select the program features to install in the Custom Setup
window. Check the Enable Instant Message and Presence Integration with Presence
Services for MS Outlook 2010/2013 check box if you want to enable Instant Message
and Presence Integration with Presence Services for MS Outlook 2010/2013 and click
Next.
Note:
Enable Instant Message and Presence Integration with Presence Services for MS
Outlook 2010/2013 option is disabled by default for Complete Setup, Custom Setup and
Repair mode. You can enable it only in the Custom Setup installation mode.
6. In the Destination Folder window, change the installation folder, if needed, and then click
Install.
The system starts the installation, and the progress bar displays the status. Machines with
newly installed Windows 7 operating systems restart while installing Avaya one-X®
Communicator. However, installation resumes after restart.
7. When the installation is complete, click Finish to exit the Avaya one-X® Communicator
installation wizard.
Next steps
Double-click the Avaya one-X® Communicator icon on your desktop to start the application. System
displays the Avaya one-X® Communicator Login dialog box and the Setup window.
Installing Avaya one-X® Communicator in Silent mode
If you perform Avaya one-X® Communicator installation in the silent mode, the Avaya one-X®
Communicator installshield installs the components according to the configured parameters.
Installing Avaya one-X® Communicator in Silent mode
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Parameter Default value Permitted
values
Definition of values
ENABLEVIDEO 1 0 or 1 • 1 = Enable video support
•0 = Disable video support
SIGNALPROTOCOL 2 0, 1 or 2 • 1 = Enable H.323 signaling
•0 = Enable SIP signaling
•2 = Enable H.323 and SIP
signalling
ISCITRIX False True or False Specify if this is a Citrix
Platform Install
ISFeatureInstall - OneXC Use to install only the One-X
Communicator Package.
Default – Install all packages
in the Suite
Before you begin
Close all dependent applications before you install Avaya one-X® Communicator and extract the
files from the Avaya one-X® Communicator application zip file . See Downloading Avaya one-X
Communicator on page 10 for more details.
About this task
To perform Avaya one-X® Communicator installation in the Silent mode:
Procedure
1. From the command prompt, run the command from the directory where the Avaya one-X
Communicator Suite.exe file is located:
•"Avaya one-X Communicator Suite.exe" /silent
and add the parameters you require, for example: "Avaya one-X Communicator
Suite.exe" /silent / SIGNALPROTOCOL=1 /ENABLEVIDEO=true
• if you install Avaya one-X® Communicator in a Citrix environment: "Avaya one-X
Communicator.exe" /silent /ISFeatureInstall=OneXC /ISCITRIX=true.
Note:
You must enclose the file name in quotations.
The Avaya one-X® Communicator suite includes the Avaya Collaboration Services
Release 6.4 installation package. However, Avaya Collaboration Services Release 6.4
does not support Windows XP operating system. To get the Avaya Collaboration
Services add-in features on a Windows XP computer, you must install Avaya
Collaboration Services Release 6.2 as a separate pack. The Avaya Collaboration
Services Release 6.2 installation file is included in the Avaya one-X® Communicator zip
file that you download from the Avaya Support Site.
Setting up Avaya one-X® Communicator
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2. When the installation is complete, double-click the Avaya one-X® Communicator icon on your
desktop to start the application. System displays the Avaya one-X® Communicator Login
dialog box and the Setup window.
Installing Avaya one-X® Communicator in administrative
mode
If you perform Avaya one-X® Communicator installation in the administrative mode, the Avaya one-
X® Communicator installshield extracts the contents of the setup package provided by Avaya and
you can install the individual components.
About this task
To perform Avaya one-X® Communicator installation in the administrative mode:
Procedure
1. From the command prompt, run the following command from the directory where the Avaya
one-X Communicator Suite.exe file is located: "Avaya one-X Communicator
Suite.exe" /stage_only
Note:
You must enclose the file name in quotations.
2. Follow the prompts to extract the contents of the package to the desired directory.
3. From the command prompt, change to the directory where the package is extracted and run
the following command to find the onexc_setup.exe file: dir onexc_setup.exe /s
4. Change to the directory where the onexc_setup.exe file is present.
The directory name is the globally unique identifier (GUID) of the package. A GUID is a 128-
bit value in the following format: {00000000-0000-0000-0000-000000000000}.
5. Run the following command to extract the MSI and its contents: onexc_setup.exe /a
6. Follow the prompts to extract the contents of the MSI to the desired directory.
Repairing Avaya one-X® Communicator
Before you begin
Ensure that you close Avaya one-X® Communicator.
About this task
Use the Repair option to repair installation errors and to fix corrupted files, shortcuts, and registry
entries for Avaya one-X® Communicator.
Installing Avaya one-X® Communicator in administrative mode
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Procedure
1. Double-click the Avaya one-X Communicator Suite.exe file to run the Avaya one-X®
Communicator suite in the maintenance mode.
2. Click Repair .
3. After the repairing is finished, click Finish to exit the wizard.
Modifying Avaya one-X® Communicator
Before you begin
Ensure that you close Avaya one-X® Communicator.
About this task
When you modify Avaya one-X® Communicator, you can perform one of the following:
• Install a package that was not installed at the initial installation.
• Remove the installed packages.
Procedure
1. Double-click the Avaya one-X Communicator Suite.exe file to run the Avaya one-X®
Communicator suite in maintenance mode.
2. In the Program Maintenance window, click Modify .
3. In the Custom Setup window, select the program feature to install, and click Install .
Note:
The Avaya one-X® Communicator suite removes the installed program features that are not
selected.
4. After the modification is finished, click Finish to exit the wizard.
Setting up Avaya one-X® Communicator
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Chapter 3: Auto-configuring Avaya one-X®
Communicator
Use the Avaya one-X® Communicator Centralized Administration Tool to create a discover.xml
file before you start auto-configuring Avaya one-X® Communicator . You can also create the
discover.xml manually. Contact your system administrator for more information on creating and
using the disocver.xml file.
Before you begin
Ensure that your system administrator has configured automatic discovery settings in the
46xxsettings.txt file that is hosted on your http or https server.
About this task
You can use the Auto-configuration feature to pre-populate some of your configuration fields in
Avaya one-X® Communicator. To use the Auto-configuration feature, perform the following steps:
Procedure
1. In the Avaya one-X® Communicator Login window, click Menu > Settings.
Avaya one-X® Communicator displays the General Settings window with the list of
configuration tabs in the left navigation pane.
2. If you want to apply auto-configuration only to a specific group of settings, click the required
configuration tab in the left navigation pane.
3. Click Auto-configure .
4. In the Auto-configure dialog box, perform any one of the following:
• Click All to apply the auto-configuration feature to all Avaya one-X® Communicator
settings.
• Click This screen only to apply the auto-configuration feature to the current configuration
tab only.
The system displays a message indicating the progress of the auto-configure operation. If
the retrieval is successful, the system displays the Login dialog box. If the retrieval is
unsuccessful, the system displays a message indicating that you must configure Avaya one-
X® Communicator manually before you can log in.
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Chapter 4: Configuring Avaya one-X®
Communicator using the Setup
wizard
About this task
Avaya one-X® Communicator displays a Setup wizard when you log in for the first time after
installation. Use this Setup wizard to configure the protocol and features for Avaya one-X®
Communicator.
Procedure
1. On the Setup wizard, select the features you want to use. The subsequent dialog boxes are
displayed based on the features you select here. The available features are:
•Telephony Setup
•Instant Messaging and Presence Setup
•Corporate Directory Lookup Setup
•Miscellaneous Setup (Desktop Integration, Name Look-up, Wipe-to-dial)
•Avaya one-X® Client Enablement Services Setup
The Telephony Setup option is selected by default.
2. Click Next.
3. Select a protocol. The available options are:
•H.323
•SIP
4. In the Telephony Setup dialog boxes, enter appropriate information and click Next.
For information on the fields, see Telephony screen field descriptions on page 18.
5. In the Instant Messaging and Presence Setup dialog box, enter the Server and the
Domain Name.
For information on the fields, see IM and Presence screen field descriptions on page 23.
6. Click Next.
7. In the Corporate Directory Lookup Setup dialog box, enter appropriate information and
click Next.
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For information on the fields, see Public Directory screen field descriptions on page 36.
8. In the Miscellaneous Setup dialog box, enter appropriate information and click Next.
For information on the fields, see Preferences screen field descriptions on page 39.
9. In the Avaya one-X® Client Enablement Services Setup dialog box, enter the Client
Enablement Services URL, and your User name, and Password.
10. In the Setup Complete dialog box, click Finish.
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Chapter 5: Configuring the general settings
manually
Configuring telephony settings
Procedure
Click Telephony in the left pane of the General Settings window.
The system displays the settings in the right pane of the General Settings window. This pane
displays different fields depending on whether you select H.323 or SIP protocol after installation.
Telephony screen field descriptions
Field Name (for H.323 protocol) Description
Extension The extension number of your phone
Password The password for your phone.
Server List The IP address of the Communication Manager
server.
Enable Video Calls The check box to enable video sharing. For this your
administrator must configure your extension on the
server.
Field Name (for SIP protocol) Description
Extension The extension number of your phone.
Password The password for your phone.
Server List The IP address of the proxy server.
Port The port number of the server.
If you do not enter the port number, Avaya one-X®
Communicator uses port 5061 as the default setting.
Domain The domain of your Avaya Aura® Session Manager
server.
Mode The mode of use.
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18 Implementing Avaya one-X® Communicator April 2015
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Field Name (for SIP protocol) Description
Avaya Environment The field indicates if Avaya one-X® Communicator is
connected to Avaya network.
Failback Policy The field to select if Avaya one-X® Communicator
automatically recovers after a failback. Your options
are:
• Auto
• Admin
Registration Policy The drop-down menu to specify how your extension
manages proxies. Your options are:
• Alternate
• Simultaneous
Enable Video Calls The check box to enable video sharing.
For using video calls, your system administrator
must configure your extension on the server.
Configuring login settings
Procedure
1. Click Login in the left of the General Settings window.
The login settings appear in the right pane of the General Settings window.
2. Ensure that the Use Avaya one-X® Client Enablement Services account check box is
selected.
3. In the URL, enter the Web page address of the Avaya one-X® CES server.
4. In the User name, enter your user name.
5. In the Password, enter the password.
6. Click OK.
Login screen field descriptions
Field name Description
Use Avaya one-X® Client Enablement Services
account
Check box to select if you want to integrate with
Avaya one-X® Client Enablement Services account.
URL Fully qualified domain name for the Client
Enablement Services server.
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Configuring login settings
April 2015 Implementing Avaya one-X® Communicator 19
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Field name Description
User Name Your user name for the Client Enablement Services
server.
Password Your password for the Client Enablement Services
server.
Configuring personal call feature
The Personal call page is displayed on the Avaya one-X® Communicator user interface only if you
have enabled the feature using the Avaya one-X® Communicator Admin Control Tool.
Procedure
1. Click Personal call in the left pane of the General Settings window.
2. Enter the Feature Code.
3. Enter the Account Code.
4. Click OK.
Personal call screen field descriptions
Name Description
Feature code Code that is used to access the personal call feature
on the call servers. The default value is *75.
Account code Code that is used to authenticate outgoing personal
calls.
Configuring messaging settings
About this task
Set Avaya one-X® Communicator to access your messaging system when you click the message
waiting indicator on the Avaya one-X® Communicator window.
Procedure
1. Click Messaging in the left pane of the General Settings window.
2. Select the Enable Message Access check box.
Configuring the general settings manually
20 Implementing Avaya one-X® Communicator April 2015
Comments? [email protected]