AVG IDENTITY PROTECTION User manual

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Document revision 90.2 (9.9.2009)
Copyright AVG Technologies CZ, s.r.o. All rights reserved.
All other trademarks are the property of their respective owners.
AVG Identity Protection
User Manual

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Contents
........................................................................................................................ 3
1. Introduction
........................................................................................................................ 4
2. Installation Requirements
........................................................................................................................ 5
3. Installation Process
.......................................................................................................... 5
3.1 Installation Options
.......................................................................................................... 5
3.2 Installation Language
.......................................................................................................... 6
3.3 Installation Launch
.......................................................................................................... 7
3.4 License Agreement
.......................................................................................................... 8
3.5 Customer Information
.......................................................................................................... 9
3.6 Destination Folder
.......................................................................................................... 10
3.7 Installation Ready
.......................................................................................................... 11
3.8 Installation Completed
........................................................................................................................ 12
4. Access to User Interface
........................................................................................................................ 13
5. User Interface
.......................................................................................................... 13
5.1 Status Tab
.......................................................................................................... 16
5.2 Settings Tab
.......................................................................................................... 16
5.2.1 Options
.......................................................................................................... 16
5.2.2 Quarantined
.......................................................................................................... 16
5.2.3 Allowed
.......................................................................................................... 22
5.3 Advanced Tab
.......................................................................................................... 22
5.3.1 Monitored
.......................................................................................................... 22
5.3.2 Activity
........................................................................................................................ 27
6. FAQ and Technical Support

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1. Introduction
This user manual offers a general overview of the tasks and detection technologies
provided by AVG Identity Protection. We will briefly talk about the program
installation, initial startup, and use.
AVG Identity Protection is focused on preventing identity thieves from stealing
your passwords, bank account details, credit card numbers and other personal digital
valuables from all kinds of malicious software (malware) that target your PC. It
makes sure that all programs running on your PC are operating correctly. AVG
Identity Protection spots and blocks suspicious behavior on a continuous basis and
protects your computer from all new malware.
AVG Identity Protection is an anti-malware application that protects you from all
kinds of malware (spyware, bots, identity theft, ...) using behavioral technologies and
provide zero day protection for new viruses. As malware gets sophisticated and comes
in a form of normal programs that can open up your PC to the remote attacker for
identity theft, AVG Identity Protection secures you from these new execution based
malware.
AVG Identity Protection is a complimentary protection to AVG Anti-Virus that
protects you from file based and known viruses using signature mechanism and
scanning.
We strongly recommend you have the both AVG Anti-Virus and AVG Identity
Protection applications installed, in order to have complete protection for
your PC.

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2. Installation Requirements
In the chart bellow find an overview of supported operating systems and respective
minimum hardware requirements for AVG Identity Protection installation:

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3. Installation Process
3.1. Installation Options
To download the installation file of AVG Identity Protection please visit AVG
website at www.avg.com and follow the Download link. Once you have downloaded
and saved the installation file on your hard disk, you can launch the installation
process. The installation is a sequence of dialog windows with a brief description of
what do at each step. In the following, we offer an explanation for each dialog
window:
3.2. Installation Language
Having executed the AVG Identity Protection installation file you will be invited to
select the setup language. This selection only applies to the installation process. For
the application itself you can select the respective language later within the AVG
Identity Protection configuration (Settings tab).

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3.3. Installation Launch
The installation process starts with the Welcome to the AVG Setup Program
window. This dialog does not require any intervention. Please press the Next button
to continue to the next step.

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3.4. License Agreement
The License Agreement dialog provides the full wording of the AVG Identity
Protection license agreement. Please read it carefully and confirm that you have
read, understood and accept the agreement by marking the I accept the terms in
the license agreement check box and pressing the Next button.
If you do not agree with the license agreement (I do not accept the terms in the
license agreement) and press the Next button, the installation process of AVG
Identity Protection will be terminated.

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3.5. Customer Information
In the Customer Information dialog you can fill in your e-mail address (providing
this information is optional) that serves only for the purpose of faster communication
with AVG technical support team and will not be used for marketing purposes neither
in any other way.

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3.6. Destination Folder
The Destination Folder dialog allows you to specify the location where AVG
Identity Protection should be installed. By default, <%
main_product_name_in_text% will be installed to the program files folder located
on drive C:. If you want to change this location, use the Change button to display the
drive structure, and select the respective folder.
Press the Next button to confirm, and to continue to the next step.

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3.7. Installation Ready
At this point, the installation is ready to be launched. To start the installation process
please press the Install button. Next, you can follow the installation progress in this
very dialog:

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The dialog does not require any further intervention. Please wait for a moment. Once
the installation is finished, you will be automatically redirected to the following step.
3.8. Installation Completed
Your AVG Identity Protection installation is now completed and configured for
optimum performance.

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4. Access to User Interface
The AVG Identity Protection is accessible in several ways:
double-click the AVG Identity Protection icon on the system tray
from the menu Start/All Programs/AVG 9.0/Identity Protection/Control
Center
AVG Identity Protection opens with this user interface:

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5. User Interface
The AVG Identity Protection user interface is divided into three tabs:
Status tab
Settings tab
Advanced tab
5.1. Status Tab
The Status tab is graphically divided into several sections:
AVG IDP switch on/off and license info
The upper part of the dialog window informs you whether your AVG Identity
Protection is currently running or switched off. (Protection: Enabled/Protection:
Disabled). AVG Identity Protection is launched automatically immediately after

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the installation process and it is not necessary to switch it on or configure manually.
Of course, the option of switching the application off temporarily is available:
Should you want to switch AVG Identity Protection off, press the Stop
button
To start the AVG Identity Protection activity again, press the Start button (
this new button appears once the application is switched off)
However, we strongly recommend not to switch off the AVG Identity
Protection application unless you have a true reason to do so! Otherwise you
expose your computer to the malware attacks risk, and your AVG IDP is not
able to protect you neither to warn you in any way!
In the same section of the dialog window you can also find information on the
currently used license and its expiration date. There are two control buttons
available:
Get License Now - if you have first installed the trial version of AVG
Identity Protection (valid for 15 days only) and you have decided to
purchase the full version now, press the Get License Now button. You will
get redirected to AVG website at www.avg.com with the possibility of buying
the full version of AVG Identity Protection online.
Having purchased the full version of the application you will receive a valid
license number. Use the Enter License button to register this new license
number instead of re-installing the entire application:
Enter License - press the button to open a new dialog where you can enter
your newly purchase license number to register your AVG Identity
Protection:

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Protection Status
Within the Protection Status section you can see the statistic overview of all AVG
Identity Protection activities:
Malware Items Removed - provides the number of all malicious programs (
including their possible components) that have been removed and quarantined
Processes Monitored – provides the number of all processes that are
currently running within your system
Behaviors Monitored – provides the number of those processes that AVG
Identity Protection considers potentially dangerous and watches their
behavior
Values of specific items will change in time, and also depending on your work with
your computer.
Information Center
Within this section you will be able to read current information, news and warnings
related to AVG Identity Protection.

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5.2. Settings Tab
The Settings tab is further divided into three sections that can be displayed by
clicking the respective button in the header of the dialog:
Options
Quarantined
Allowed
5.2.1. Options
The Options tab is also graphically divided into several sections:
Basic configuration
In the left part of the dialog you can see a list of options that can be switched on/off
to define AVG Identity Protection behavior rules in case a suspicious activity is

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detected:
Automatically quarantine detected threats - (off by default) - mark this
item if you wish all applications detected as possible malware to be
automatically and immediately moved to quarantine. Keeping the default
settings, when a threat is detected, you will be asked whether it should be
moved to quarantine to make sure no applications you want to run are
removed.
Prompt to save your work before removal - (off by default) - mark this
item if you wish to be warn before the application detected as possible
malware gets removed to quarantine. In case you just work with the
application, your project might be lost and you need to save it first. By
default, this item is off since threats do not get removed automatically but
should you allow this option of automatic removal (the previous item in the
list), we strongly recommend to switch the "save your work prompt" as well!
Show progress of malware removal - (on by default) - with this item on,
once a potential malware is detected, a new dialog opens to display progress
of the malware being removed to quarantine
Show final malware removal details - (on by default) - with this item on,
AVG Identity Protection displays detailed information on each object moved
to quarantine (severity level, location, etc.)
Automatically submit to AVG Labs - (on by default) - please keep this
check-box marked to feed the database collecting information on malicious
activity on the web and to help us identify new threats.
Minimize activity indicators - (off by default) - the item refers to the
number of processes watched by the AVG Identity Protection application.
The list of those processes is displayed on the Advanced tab. Mark this item
to decrease the amount of information provided to the necessary minimum.
Language selection
In the Language selection section you can choose a language of the application
from the drop-down menu. At the moment, there are nine languages available.
Confirm your choice by pressing the Save button.
To apply the newly selected language, you need to restart the AVG Identity
Protection - you will be invited to do so, and just confirm you agree to the
application's restart.

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Application version information
The bottom (blue) section of the dialog provides information on the AVG Identity
Protection current license together with information on configuration and product
version. There are three control buttons in the section:
Enter License - having purchased the full version of AVG Identity
Protection you receive the valid license number. Then use this button to
enter the license into the newly opened dialog window. Then it is not
necessary to reinstall the application with the new license:
Check for Updates - press the button to verify existence of new update files.
If there are new updates available, they will be downloaded and applied.
Otherwise you will be informed that there are no new updates available.
Note: With AVG Identity Protection there is no need to schedule regular updates
since this application does not rely on a recent virus database but rather detects
dangerous behavioral patterns of running processes.
Get Help Online - opens you web browser on AVG website at www.avg.com,
on a page with a contact form addressing AVG technical / sales support teams
(for details please see chapter FAQ and Technical Support)
5.2.2. Quarantined
The Quarantine tab displays a list of processes that were detected by AVG Identity
Protection as malware, and therefore moved to the safe quarantine space where the
respective program is disabled, blocked, and cannot restore its activity not even after
computer restart. Being moved to quarantine, the program is deactivated and isolated
but not actually deleted from your computer.

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For each of the quarantined items, AVG Identity Protection displays the following
information: threat severity level, file name, date and time of the file appearance,
name of the user that launched the respective process. Should you need any further
information on the specific issue, highlight it in the list and the detailed information
will be provided in the Details section on the right (number of terminated processes,
number of deleted processes, number of removed registry keys, name of the
terminated process, exact location of the file).
Control buttons
There are three control buttons accessible within the dialog:
Submit - it might happen that AVG Identity Protection detects a new kind
of malware on your computer. If so, it would be very useful to send
information on this detection to AVG Labs. This way you help to increase the
security level on computers all around the globe. The submitted information
will not include any personally sensitive data. To submit a suspicious file to
AVG Labs, please mark the check box next to the respective malware
detected, and press the Submit button. You can even select and submit
several processes at the same time.

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Delete permanently - in case you want to get rid of a process detected as
malware completely and have it removed from your computer, mark the check
box next to the respective malware detected and press the Delete
permanently button. You can delete several processes at the same time.
Once you delete a process, you will not be able to restore it again!
Restore - if you think a process was quarantined by mistake and it is not
actually malware, you can have it restored in its original location and
launched again. To restore a process, mark the check box next to the
respective process name, click the Restore button, and confirm your will
when prompted. You can restore several processes at the same time. The
respective process will be deleted from the quarantine, and launched again (in
some case or a computer restart might be required).
5.2.3. Allowed
The Allowed tab offers a list of allowed processes, i.e. processes that you consider
absolutely safe and would like them to be allowed to run on your computer, despite
the fact AVG Identity Protection might detect these as possible malware or
spyware.
If within the Settings / Options dialog you decided to keep the Automatically
quarantine detected threats item unchecked, every time a possibly dangerous
malware is detected, you will be asked whether it should be removed. If then you
assign the suspicious application (detected based on its behavior) as safe, and you
confirm it should be kept on your computer, the application will be added to so called
Allowed list, and it will not be reported as potentially dangerous again: