Avid Technology AirSpeed 5000 Installation and operation manual

AirSpeed 5000 / AirSpeed | 5500 Windows® 10
Upgrade Guide
This guide contains information on how to re-image your system using the provided USB Flash
Drive (UFD).
The following topics are included:
•Re-imaging Your System
•Installing AirSpeed 5000 Server Software
•Legal Notices
Re-imaging Your System
This guide provides information on how to use the USB Flash Drive (UFD) provided to install the
Windows 10 factory operating system (OS) image on a AirSpeed 5000 / AirSpeed | 5500 that
previously had a Windows 7 factory operating system. After performing this procedure, the system
will have a factory OS with Windows 10. You will need to install the AirSpeed 5000 application, and
reconfigure the software settings.
cBefore you start, here are the steps to verify if your Airspeed is the right candidate for this
upgrade:
-Observe the back of your AirSpeed Chassis, there should be 4 identical Ethernet ports marked with
'LAN1', 'LAN2', 'LAN3' and 'LAN4'. These ports are all characterized as 1GB Ethernet ports. If these
ports are not identical, then this Airspeed is not a Castor motherboard-based Airspeed. And this
Windows 10 image is NOT suitable for this Airspeed.
-On the AirSpeed, click on the windows icon at the bottom left of the screen. Click 'run', and type
'msinfo32.exe'. In the “System Information” window, check if in the 'system summary' on the right
side, the 'System Model' is shown as 'Thurley'. If not, then this Windows 10 image is NOT suitable for
this Airspeed.
Upgrade Known Issues
The upgrade from Windows 7 to Windows 10 has been tested to show no functional or system
performance differences. These are the known issues:
• Network Interface Card teaming. On Windows 7 systems, the two identical Intel Pro/1000
adapters could be configured as part of an Adapter Team. After upgrading to Windows 10, the
adapters could no longer be configured as part of an Adapter Team. This is due to the NIC driver
no longer being updated by its manufacturer and therefore it is a hardware limitation on the
Window 10 platform. If Adapter Teaming is required, then upgrade to Windows 10 is not
recommended.
• AirSpeed software version of 3.0.13 or later is required for Windows 10 upgrade.

Re-imaging Your System
2
Checklist for Re-imaging Your System
The following table provides a checklist of tasks that must be performed when re-imaging your
AirSpeed 5000 or AirSpeed 5500 system. Some of the tasks are contained in this guide, while others
are contained in other documents, such as the AirSpeed 5000 / AirSpeed | 5500 Administrator’s
Guide, AirSpeed 5000 / AirSpeed | 5500 Setup Guide and Management Console Online Help.
nFollow this checklist and the associated procedures closely to ensure a successful re-image.
Save your configuration settings, as described in the topic “Configurations Page” of the AirSpeed
5000 / AirSpeed | 5500 Administrator’s Guide or the Management Console Online Help.
Deactivate all active licenses on the server, using the Activation Page of the Management Console, as
described in the topic “Activation Page” of the AirSpeed 5000 / AirSpeed | 5500 Administrator’s
Guide or the Management Console Online Help.
If you have problems deactivating any active licenses, contact Customer Support.
nIf any of the drives are swapped or re-imaged, the information containing the licenses is
removed. Therefore, you must deactivate all active licenses before re-imaging the server.
Load the Windows 10 Pro Restore image, as described in the topic Loading the Windows 10 Pro
Restore Image of this upgrade guide.
Set up your AirSpeed 5000 or AirSpeed 5500 system, as described in the Configuring the Server for
Your Network topic in the AirSpeed 5000 / AirSpeed | 5500 Setup Guide.
Setting up your system involves the following:
• Adjusting the date, time and time zone
• Changing the computer name
• Verifying your network connection
• Assigning an IP address
• (Optional) Creating a Windows User account
• (Optional) Add a user as Administrator to the SQL database
Obtain and install the LSI MegaRAID Storage Manager software as described in the topic Install the
LSI MegaRAID Storage Manager Software in the AirSpeed 5000 / AirSpeed | 5500 Setup Guide.
(Option) Set up remote access to the AirSpeed 5000 or AirSpeed 5500 server, as described in the topic
Setting Up Remote Access to the Server in the AirSpeed 5000 / AirSpeed | 5500 Setup Guide.
(Required for Interplay Production and Team Modes) Configure your shared storage, as described in
the topic Configuring Your Shared Storage (Interplay Production and Team Modes Only) in the
AirSpeed 5000 / AirSpeed | 5500 Setup Guide.
(Option if using iNEWS Command, Interplay Capture, or Capture Manager to control) Install and
configure the AirSpeed Multi Stream Device Service, as described in the topic (Option) Installing the
AirSpeed Multi Stream Device Service in the AirSpeed 5000 / AirSpeed | 5500 Setup Guide.
(Option) If you want to disable any undesired Ethernet ports in Windows, you must do so before you
reactivate any licenses on the server, as described in the topic Connecting Ethernet in the AirSpeed
5000 / AirSpeed | 5500 Setup Guide.
If you have problems activating any licenses, contact Customer Support.

Re-imaging Your System
3
Loading the Windows 10 Pro Restore Image
This topic contains information on how to load the Windows 10 Pro based 64-bit restore image on
your AirSpeed 5500 system.
cDuring this procedure, you must disconnect (but do not fully remove) the media drives. This is
to make sure that the correct drives (such as the system drives) are re-imaged, and not the
media drives. This also ensures that the media drive contents are protected.
To load the Windows 10 Pro based Restore image:
1. Turn off your system.
2. Unlatch and disconnect, (it is not necessary to fully remove) the ten (10) media drives from the
chassis.
3. Insert the USB Flash Drive (UFD) into one of the USB ports on the back of the AirSpeed 5500
server.
4. Restart the AirSpeed 5500 server.
You will be asked to “Press any key to continue.” This is because the drives are no longer seated.
Press any key to continue. The system will begin to start up.
5. Press the Delete key during startup to enter the system BIOS.
The BIOS SETUP UTILITY opens.
6. Navigate to the Boot Tab, and select Hard Disk Drives. Then, do the following:
a. Make sure the 1st Drive is set to UFD, and press Enter.
b. Make sure the 2nd Drive is set to RAID: Intel Volume0.
c. Press ESC to return to the Boot tab.
7. Select the Boot Device Priority menu. Then, do the following:
tMake sure the 1st Boot Device displays the UFD that you changed to on the Hard Disk
Drives menu.
8. Press F10.
You will be asked if you want to Save configuration changes and exit setup.
9. With Ok selected, press Enter to save your configuration settings, and reboot the system.
The AvidPE Restore Menu opens. The Avid PE Restore Menu is often behind another window.
So, click it to make it the active window.
Install the AirSpeed 5000 Server software as described in the topic Installing AirSpeed 5000 Server
Software in the AirSpeed 5000 / AirSpeed | 5500 Setup Guide.
IMPORTANT: When you are done installing the AirSpeed 5000 application on the AirSpeed 5000 or
AirSpeed 5500 server, a dialog box opens, asking if you want to reboot your system. Make sure all
other applications are closed, and then click Ye s .
If outdated, or not in sync, the Carme and Neptune will automatically be updated when the AirSpeed
5000 application is launched.
Configure your AirSpeed 5000 or AirSpeed 5500 server for record and playback.
For information on configuring your system, see the AirSpeed 5000 / AirSpeed | 5500 Administrator’s
Guide, or the Management Console Online Help.

Re-imaging Your System
4
10. In the Enter a choice field, type 2to recover both the C: and D: partitions (the entire system
disk), and press Enter.
11. Type Yto confirm any changes.
The Symantec Ghost opens, and will display the progress of the image restoration. When it is
finished, you will get a message in the Recovery Complete dialog box saying “Drive Image
Completed Successfully.”
12. Press Sto shutdown your system.
nIf the server does not shut off when pressing the Power button, unplug the power supply to the server.
Make sure it powers down, and then plug it back in.
13. Unplug the UFD device from the USB port.
nIf any device, including the UFD, is left plugged in, the drive-lettering script could fail.
14. Press the Power button to restore power to the server.
The system will begin to startup. After the initial user setup (country/region, application
language, keyboard layout, time zone and accepting Microsoft software license terms), the
image script will automatically install and configure the SQL Server 2016 express and .Net
framework without user intervention. The whole process takes about 20 minutes, 3 system
restarts and should not be interrupted.
15. When a window with “Press Ctrl+Alt+Delete to unlock” and time and date from the monitor
appears, the system is all set after the auto installations. Log into Windows as the default user
(with user name as amsuser, and password as is-admin).
The system will begin to startup.
16. Shut down the system from Windows. Re-insert the media drives fully back into the chassis.
Press the Power button again to restore power to the server.
The system will begin to startup.
17. After logging into Windows as the default user, right-click on "This PC" icon, and select
Manage. The Computer Management dialog box opens. In the Storage tree, select Disk
Management.
Note the following:
a. Disk 1 appears in the right pane as the D: drive.
b. Disk 2 (which includes drives 1-10 for four (4) channel model servers, and 1-5 for two (2)
channel model servers) appears in the right pane as a Foreign disk.
The Disk section should look like the following:
18. Right-click on Disk 2 Foreign disk, and select Import Foreign Disks...

Installing AirSpeed 5000 Server Software
5
A message appears asking if you are sure you want to import foreign disks.
19. Click OK on any Confirmation dialog boxes that appear. The drives will display the following
information:
Your media drive (Disk 2) will be available with media and databases intact.
nThe E: volume is labeled “Media” by default, but might appear with another name if it has been
changed.
nIf you intend to use the Remote Console and Proxy Viewer to view Proxy clips, the E drive should be
shared with at least “Read” privileges.
20. Turn off the Windows Defender:
a. Right-click on the Windows Icon, select Run, type in 'gpedit.msc'.
b. In the Local Group Policy Editor, go to Computer Configuration, then open
Administrative Templates.
c. Find Windows Components, and inside go to Windows Defender.
d. On the right side panel 'setting' editor, right-click Turn Off Windows Defender.
e. In the dialog box, select Enabled, click Apply, then OK.
Installing AirSpeed 5000 Server Software
For an AirSpeed system with a system model 'Thurley' which has been imaged with the Windows 10
Pro OS, the Airspeed version 3.0.13 or later is required. Please download the correct version of the
AirSpeed software and proceed with installation by following the instructions from the AirSpeed
5000 / AirSpeed | 5500 Setup Guide version 3.0 on page 79.

Legal Notices
6
Legal Notices
This product may be protected by one or more U.S. and non-U.S patents. Details are available at
www.avid.com/patents.
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and
recording, for any purpose without the express written permission of Avid Technology, Inc.
Copyright © 2020 Avid Technology, Inc. and its licensors. All rights reserved.
Portions of this product were created using LEADTOOLS © 1991-2002, LEAD Technologies, Inc. ALL RIGHTS RESERVED. Portions of this product
are licensed under US patent 5,327,254 and foreign counterparts.
Portions Copyright 2003-2007 of MOG Solutions.
Trademarks
Avid, the Avid Logo, Avid Everywhere, Avid DNXHD, Avid DNXHR, Avid Nexis, AirSpeed,
Eleven, EUCON, Interplay, iNEWS, ISIS, Mbox, MediaCentral, Media Composer, NewsCutter, Pro
Tools, ProSet and RealSet, Maestro, PlayMaker, Sibelius, Symphony, and all related product names
and logos, are registered or unregistered trademarks of Avid Technology, Inc. in the United States
and/or other countries. The Interplay name is used with the permission of the Interplay Entertainment
Corp. which bears no responsibility for Avid products. All other trademarks are the property of their
respective owners. For a full list of Avid trademarks, see: http://www.avid.com/US/about-avid/legal-
notices/trademarks.
Avid AirSpeed 5000 / AirSpeed 5500 Generation 2 Windows 10 Upgrade Guide• 9320-70046-00 Rev C • August, 2017 • 08/28/17