Avidyne Entegra EX5000 User manual

P/N 600-00718-000 Rev A Date 8/20/2008
Entegra™
EX5000 Multi-Function Display
Field Level Troubleshooting
Reference Guide
700-00004-XXX-() MFD
700-00030-XXX-() MFD
Avidyne Corporation, 55 Old Bedford Road, Lincoln, MA 01773
Sales: 1-800-AVIDYNE Service: 1-888-723-7592
Web Site: www.avidyne.com

EX 5000 MFD Field Level Troubleshooting Reference Guide
P/N 600-00718-000 Rev 00 Page 2 Date 8/20/2008
Revision Table
Date Revision No. Description
02/14/07 00 Initial Release

EX 5000 MFD Field Level Troubleshooting Reference Guide
P/N 600-00718-000 Rev 00 Page 3 Date 8/20/2008
Table of Contents
1General Information ................................................................................................... 6
2Installation Troubleshooting..................................................................................... 7
2.1 Electrical Troubleshooting...................................................................................................... 7
2.1.1 EX5000 MFD will not power up ..................................................................................... 7
2.1.2 Cockpit Instrument Panel Dimming does not match to MFD Bezel LEDs .................... 7
3Configuration and Setup Troubleshooting.............................................................. 8
3.1 GPS/FMS Navigator Setup Troubleshooting ......................................................................... 8
3.1.1 Nav Source is Not Communicating Message................................................................ 8
3.1.2 Nav Source Data Format Error Message...................................................................... 8
3.1.3 Nav Source No Port Selected Message........................................................................ 8
3.1.4 Nav Source Can’t Open Port Message ......................................................................... 9
3.2 Traffic Sensor Setup Troubleshooting ................................................................................... 9
3.2.1 Traffic Sensor is Not Communicating Message ............................................................ 9
3.2.2 Traffic Sensor has Failed Message............................................................................... 9
3.3 Lightning Sensor Setup Troubleshooting............................................................................. 10
3.3.1 Lightning Sensor is Not Communicating Message ..................................................... 10
3.3.2 Lightning Sensor in Demo/Noise-Monitoring/Test Mode Message............................. 10
3.3.3 Lightning Antenna Location Changed Message ......................................................... 11
3.4 Engine Instruments Setup Troubleshooting......................................................................... 11
3.4.1 Engine Sensor Unit is Not Communicating Message ................................................. 11
3.4.2 Engine Sensor Unit Configuration Error Message ...................................................... 11
3.5 TAWS Setup Troubleshooting ............................................................................................. 12
3.5.1 TAWS Not Communicating Message.......................................................................... 12
3.5.2 TAWS Failed Message................................................................................................ 12
3.5.3 TAWS Display Unavailable Message.......................................................................... 13
3.5.4 TAWS Initializing Message.......................................................................................... 13
3.6 Map Heading Setup Troubleshooting .................................................................................. 14
3.6.1 Loss of Map Heading Data.......................................................................................... 14
3.7 Radar Setup Troubleshooting .............................................................................................. 14
3.7.1 Radar Sensor is Not Communicating Message .......................................................... 14
3.7.2 Radar Sensor Has Failed Message ............................................................................ 15
3.7.3 Radar Sensor Stabilization Calibration Failed............................................................. 15
3.8 Aircraft Setup Troubleshooting ............................................................................................ 16
3.8.1 Auxiliary Data Message: PFD is Not Communicating................................................. 16
4Database Update Troubleshooting......................................................................... 17
4.1 Navigation Database (NavData) Update Troubleshooting................................................... 17
4.1.1 Troubleshooting Loading Nav Database to the EX5000 MFD .................................... 17
4.2 CMax Chart Database Update Troubleshooting.................................................................. 17
4.2.1 Troubleshooting CMax Data Extractor ........................................................................ 17
4.2.2 CMax Data Extractor Error Messages ........................................................................ 18
4.2.3 Troubleshooting Loading CMax Chart Database to the EX5000 MFD ....................... 18
4.2.4 The MFD Data Load Reports Corrupt Data File Error................................................. 19
4.2.5 The MFD Indicates Invalid CMax Key Error Message ................................................ 19
4.2.6 The MFD Indicates No Chart Data after Reboot Error................................................ 20
4.2.7 Chart Data on MFD does not Match Subscription Regions Error ............................... 20
5EX5000 MFD External Sensors Performance Troubleshooting........................... 21
5.1 GPS/FMS Navigator Performance Troubleshooting............................................................ 21
5.1.1 Nav Source Data is Not Valid Message ...................................................................... 21
5.2 Traffic Sensor Performance Troubleshooting ...................................................................... 21
5.2.1 TCAD Altitude Unavailable Message .......................................................................... 21

EX 5000 MFD Field Level Troubleshooting Reference Guide
P/N 600-00718-000 Rev 00 Page 4 Date 8/20/2008
5.3 Lightning Sensor Performance Troubleshooting ................................................................. 21
5.3.1 Lightning Sensor ERROR Message............................................................................ 21
5.3.2 Lightning Sensor reports Stuck mic-Please Check Message ..................................... 22
5.4 Engine Instruments Performance Troubleshooting ............................................................. 22
5.4.1 Engine Sensor Unit Reports Check Oil Temp Message ............................................. 22
5.4.2 Engine Sensor Unit Reports Check Oil Pressure Message........................................ 22
5.4.3 Engine Sensor Unit Reports Check Volts Message.................................................... 23
5.4.4 Engine Sensor Unit Reports Check CHT Message .................................................... 23
5.4.5 Engine Sensor Unit Reports Check RPM Message.................................................... 24
5.4.6 Engine Sensor Unit Reports Check Manifold Pressure Message............................... 24
5.4.7 Engine Sensor Unit Reports Check ALT Message ..................................................... 24
5.4.8 Engine Sensor Unit Reports Check BATT Message................................................... 25
5.4.9 Engine Sensor Unit Reports Check Fuel Flow Message ............................................ 25
5.4.10 Engine Sensor Unit Reports Check Fuel Remaining or Low Fuel Quantity Message 25
5.5 TAWS Sensor Performance Troubleshooting...................................................................... 26
5.5.1 TAWS Display Inhibited Message ............................................................................... 26
5.5.2 TAWS Sensor Self Test Message............................................................................... 26
5.6 Radar Sensor Performance Troubleshooting ...................................................................... 27
5.6.1 Radar Sensor Data is Invalid Message....................................................................... 27
5.6.2 Radar Automatic Standby Disabled Message............................................................. 27
5.6.3 Radar Error with Invalid GPS Data Message.............................................................. 27
6Datalink Service Troubleshooting .......................................................................... 29
6.1 Narrowcast Datalink Troubleshooting .................................................................................. 29
6.1.1 Narrowcast Datalink Message: Datalink Sensor is Not Communicating..................... 29
6.1.2 Narrowcast Datalink Message: Datalink Sensor Configuration Error ......................... 29
6.1.3 Narrowcast Datalink Message: Datalink Sensor Data is Invalid ................................. 29
6.1.4 Poor Narrowcast Datalink Service Reception ............................................................. 30
6.2 Broadcast Datalink Troubleshooting .................................................................................... 30
6.2.1 Broadcast Datalink Message: Broadcast is Not Communicating................................ 30
6.2.2 Broadcast Datalink Message: Broadcast Antenna is Disconnected ........................... 31
6.2.3 Broadcast Datalink Service Not Available................................................................... 31
6.2.4 Poor Broadcast Datalink Service Reception ............................................................... 32
6.2.5 EX5000 MFD Displays XM Activation Message ......................................................... 32
6.2.6 EX5000 MFD Displays XM Client Server Terminated Message................................. 33
6.3 Multilink Service Troubleshooting ........................................................................................ 33
6.3.1 Multilink Datalink Service Not Available ...................................................................... 33
7EX5000 MFD Upgrade Troubleshooting................................................................. 35
7.1 EX5000 MFD Software Upgrade Troubleshooting .............................................................. 35
7.1.1 Troubleshooting Upgrading the EX5000 to Release 6 Software or Later................... 35
7.1.2 Troubleshooting using the Save and Restore Utility ................................................... 35
7.2 EX5000 MFD Software Activation Utilities Troubleshooting ................................................ 36
7.2.1 Troubleshooting using the Activation Utilities for the EX5000 MFD............................ 36
8Miscellaneous EX5000 MFD Troubleshooting....................................................... 38
8.1 EX5000 MFD Hardware Troubleshooting ............................................................................ 38
8.1.1 EX5000 MFD Display Troubleshooting ....................................................................... 38
8.1.2 EX5000 MFD Control Knob Troubleshooting.............................................................. 38
8.1.3 EX5000 MFD Select Key Buttons Troubleshooting .................................................... 38
8.2 EX5000 MFD Software Troubleshooting ............................................................................. 39
8.2.1 EX5000 MFD Displays Yellow Tabs............................................................................ 39
8.2.2 EX5000 MFD Displays Jeppview Terminated Message ............................................. 39

EX 5000 MFD Field Level Troubleshooting Reference Guide
P/N 600-00718-000 Rev 00 Page 5 Date 8/20/2008
NOTE
This Entegra EX5000 MFD Field Level Troubleshooting Reference Guide is applicable for software
part numbers 530-00162-000 or later including Release 6 software and hardware part numbers
700-00004-XXX() and 700-00030-XXX().

EX 5000 MFD Field Level Troubleshooting Reference Guide
P/N 600-00718-000 Rev 00 Page 6 Date 8/20/2008
1 General Information
The purpose of this troubleshooting guide is to provide Avidyne Distributors and Service
Centers a reference along with the FlightMax Entegra EX5000 Installation Manual and the
FlightMax EX5000-Series MFD Pilot’ Guide a means to identify the most common cause of
EX5000 MFD discrepancies with its possible corrective actions. This troubleshooting guide will
not list every possible discrepancy or every possible corrective action with the EX5000 MFD,
but it will identify some of the most common discrepancies with their corrective actions.
Avidyne strongly recommends that Avidyne Distributors and Service Centers to review all
current references with the Entegra EX5000 MFD and interfacing external sensor equipments
Installation and User’s Manual for troubleshooting techniques.

EX 5000 MFD Field Level Troubleshooting Reference Guide
P/N 600-00718-000 Rev 00 Page 7 Date 8/20/2008
2 Installation Troubleshooting
2.1 Electrical Troubleshooting
2.1.1 EX5000 MFD will not power up
Symptoms
•EX5000 MFD shows only a blank display after power up.
•EX5000 MFD bezel LEDs are dark
Causes
•The 78 pin High Density D-Sub connector is not securely fastened to the P1 connector.
•The aircraft avionics power supplied to the MFD doesn’t meet the required electrical
requirements of 18-35VDC.
•A 14 to 28 VDC converter is not installed with an aircrafts 14VDC avionics system.
Workarounds
•None
Corrective Actions
•Verify and reseat the 78 pin High Density D-Sub connector to the P1 connector.
•Verify the aircraft avionics power is supplying the required electrical requirements of 18-
35VDC to the MFD.
Other Comments
•None
2.1.2 Cockpit Instrument Panel Dimming does not match to MFD Bezel LEDs
Symptoms
•MFD bezel LEDs dimming doesn’t match the cockpit instrument panel lights.
•Adjusting the aircraft dimming bus does not adjust the MFD bezel LEDs brightness
Causes
•MFD dimming bus setup hasn’t been completed or saved.
•Connection from the aircraft instrument dimming to the MFD is not securely fastened to the
MFD P1 connector.
Workarounds
•None
Corrective Actions
•Configure the MFD bezel LED to the cockpit instrument lights on the MFD Dimming Bus
setup.
•Verify and reseat the connection from the aircraft instrument dimming to the MFD P1
connector.
Other Comments
•None

EX 5000 MFD Field Level Troubleshooting Reference Guide
P/N 600-00718-000 Rev 00 Page 8 Date 8/20/2008
3 Configuration and Setup Troubleshooting
3.1 GPS/FMS Navigator Setup Troubleshooting
3.1.1 Nav Source is Not Communicating Message
Symptoms
•A “Nav Source: is Not Communicating” message is displayed on both the message bar and
in the Aux or Setup page.
•The aircraft symbol or position is not shown on the Map page.
Causes
•No RS 232 or ARINC 429 GPS data is being received by the MFD.
•The GPS/FMS receiver, port configuration, and /or wiring between the GPS/FMS and MFD
may be incorrect.
Workarounds
•None
Corrective Actions
•Verify and/or correct GPS/FMS receiver and Port setting are selected in the GPS/FMS
Setup page.
•Verify and/or correct GPS/FMS wiring and connection to the correct pins on the MFD P1
connector.
Other Comments
•None
3.1.2 Nav Source Data Format Error Message
Symptoms
•A “Nav Source: Data Format Error” message is displayed on both the message bar and in
the Aux or Setup page.
•The aircraft symbol or position is not shown on the Map page.
Causes
•GPS/FMS data is being received, however the MFD does not recognize the data as the
format selected.
Workarounds
•None
Corrective Actions
•Verify and/or correct GPS/FMS receiver and baud rate/speed setting is selected in the
GPS/FMS Setup page.
Other Comments
•None
3.1.3 Nav Source No Port Selected Message
Symptoms
•A “Nav Source: No Port Selected” message is displayed on both the message bar and in
the Aux or Setup page.
•The aircraft symbol or position is not shown on the Map page.
Causes
•The RS232 port setting in the GPS setup dialog is set to None on the MFD.

EX 5000 MFD Field Level Troubleshooting Reference Guide
P/N 600-00718-000 Rev 00 Page 9 Date 8/20/2008
Workarounds
•None
Corrective Actions
•Select the correct GPS/FMS port to which the GPS/FMS is connected, typically RS232.
Other Comments
•None
3.1.4 Nav Source Can’t Open Port Message
Symptoms
•A “Nav Source: Can’t Open Port” message is displayed on both the message bar and in the
Aux or Setup page.
•The aircraft symbol or position is not shown on the Map page.
Causes
•Another external device is configured for the same port as the GPS/FMS on the MFD.
Workarounds
•None
Corrective Actions
•Check the System Info page under port info for any port conflicts with the GPS/FMS port.
•Correct the GPS/FMS port configuration.
Other Comments
•Typically the GPS/FMS is configured for Port 1 (for RS232) or ARINC 1 (for ARINC 429). If
second GPS/FMS is being used it is configured for Port 2 or ARINC 2.
3.2 Traffic Sensor Setup Troubleshooting
3.2.1 Traffic Sensor is Not Communicating Message
Symptoms
•A “Traffic Sensor is Not Communicating” message is displayed on both the message bar
and in the Aux or Setup page.
•There is no known traffic data is being shown on the Map page.
Causes
•Communication between the Traffic Sensor and the MFD has been lost.
•The Traffic Sensor, port configuration, and /or wiring between the Traffic Sensor and MFD
may be incorrect.
Workarounds
•None
Corrective Actions
•Verify and/or correct Traffic Sensor and Port setting is selected in the Traffic Setup page.
•Verify and/or correct Traffic Sensor wiring and connection to the correct pins on the MFD
P1 connector.
Other Comments
•None
3.2.2 Traffic Sensor has Failed Message
Symptoms
•A “Traffic Sensor has Failed” message is displayed on both the message bar and in the
Aux or Setup page.
•There is no known traffic data is being shown on the Map page.

EX 5000 MFD Field Level Troubleshooting Reference Guide
P/N 600-00718-000 Rev 00 Page 10 Date 8/20/2008
Causes
•The Traffic Sensor has reported an internal fault.
•The RS-232 ports on the MFD are not configured correctly for a TCAD system.
Workarounds
•None
Corrective Actions
•Refer to the Traffic Sensor Installation and User’s Manual for troubleshooting.
•For a TCAD system, verify and correct the RS-232 port configuration.
Other Comments
•None
3.3 Lightning Sensor Setup Troubleshooting
3.3.1 Lightning Sensor is Not Communicating Message
Symptoms
•A “Lightning Sensor is Not Communicating” message is displayed on both the message bar
and in the Aux or Setup page.
•There is no live lightning strike or cell data shown on the Map page in know lightning or cell
range weather conditions.
Causes
•Communication between the Lightning sensor and the MFD has been lost.
•The Port configuration or wiring between the Lightning sensor and MFD may be incorrect.
Workarounds
•None
Corrective Actions
•Verify and/or correct Lightning sensor port setting in the Lightning Setup page.
•Verify and/or correct Lightning sensor wiring and connection to the correct pins on the
MFDs P1 connector.
Other Comments
•None
3.3.2 Lightning Sensor in Demo/Noise-Monitoring/Test Mode Message
Symptoms
•Either a “Lightning Sensor in Demo Mode”, “Lightning Sensor is in Noise-Monitor Mode” or
“Lightning Sensor in Test Mode” message is displayed on both the message bar and in the
Aux or Setup page.
•There is live real lightning strike or cell data shown on the Map page in know lightning or
cell range weather conditions.
Causes
•Either the Demo mode, Noise-Monitor mode or Test mode has been selected as the
operating mode from the Lightning Setup Page.
Workarounds
•None
Corrective Actions
•Change the operating mode in the Lightning Setup Page to Weather mode.
Other Comments
•None