AVIRA SECURITY MANAGEMENT CENTER User manual

Avira Security Management Center
www.avira.com
User Manual

Avira GmbH Avira Security Management Center 3
Contents
1. About this Manual .......................................................................5
1.1 Introduction............................................................................................................................... 5
1.2 Structure of the Manual ............................................................................................................ 5
1.3 Signs and Symbols ..................................................................................................................... 6
1.4 Abbreviations ............................................................................................................................. 7
2. Product Information ...................................................................9
2.1 Functions ............................................................................................................................. 10
2.2 Features ............................................................................................................................. 11
2.3 Licensing ............................................................................................................................. 12
2.4 System Requirements .............................................................................................................. 12
3. Installation ...............................................................................13
3.1 Important Information on Installation .................................................................................. 13
3.2 Performing Installation ........................................................................................................... 14
3.2.1.Installing SMC Server....................................................................................................14
3.2.2.Installing SMC Frontend ..............................................................................................16
4. Avira SMC Frontend ..................................................................17
4.1 Starting SMC Frontend and Connecting to SMC Server ....................................................... 17
4.2 Licensing Avira SMC................................................................................................................ 19
4.3 SMC Frontend User Interface ................................................................................................. 21
5. Configuration ...........................................................................25
5.1 Overview ............................................................................................................................. 25
5.2 Configuring Network and SMC Server Connections ............................................................. 26
5.3 Setting the Security Environment .......................................................................................... 27
5.4 Installing SMC Agents in the Security Environment............................................................. 33
5.4.1.Installing SMC Agent through SMC Frontend
(Windows 2000/ XP Professional/ Vista/ UNIX)..........................................................34
5.4.2.Installing SMC Agent Manually (Win XP Home Edition,
optional: Windows 2000/ XP Professional/ Vista) .......................................................35
5.4.3.Silent Agent Setup on Windows ...................................................................................37
5.4.4.Installing SMC Agent Manually (optional for UNIX Systems) ...................................38
5.4.5.Uninstalling SMC Agent ...............................................................................................39
5.5 Configuring Avira SMC............................................................................................................ 40
5.5.1.Changing the Configuration of Services ......................................................................40
5.5.2.Configuration Options of Avira SMC Components.....................................................41
5.6 Updating Avira SMC ................................................................................................................ 48
5.6.1.Updating SMC Server and Frontend ............................................................................48
5.6.2.Displaying and Changing Update Tasks for SMC Server ............................................50
5.6.3.Updating SMC Agents...................................................................................................50
5.7 User Management.................................................................................................................... 50
6. Operation .................................................................................57
6.1 Overview ............................................................................................................................. 57
6.2 Managing the Software Packs ................................................................................................. 58
6.2.1.Adding and Deleting a Software Pack ..........................................................................58
6.2.2.Installing and Uninstalling a Software Pack................................................................60
6.2.3.Changing the Configuration of an Avira Product........................................................62
6.3 Creating Filtered Computer Groups ....................................................................................... 63
6.4 Displaying Information about a Computer or Group ............................................................ 66
6.4.1.Displaying Information about a Node/Computer.......................................................66

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6.4.2.Displaying Information in the Details panel ...............................................................67
6.5 Viewing Events......................................................................................................................... 73
6.6 Performing Commands and Planning Tasks .......................................................................... 75
6.7 Creating and Listing Reports................................................................................................... 79
6.8 Sharing Files/ Licenses/ Programs in the Security Environment ......................................... 83
6.9 Handling Errors ....................................................................................................................... 86
7. Updating Avira Products ...........................................................89
7.1 Using the Internet Update Manager....................................................................................... 90
7.2 Updating Packs in the Software Repository ........................................................................... 92
7.3 Updating Avira Products ......................................................................................................... 93
8. Troubleshooting .......................................................................94
8.1 Prerequisites for communication between
SMC Agents and SMC Server................................................................................................... 94
8.2 Prerequisites for ADS import .................................................................................................. 94
8.3 Backup SMC Server Files ......................................................................................................... 95
8.4 MMC Error when Installing SMC Agent................................................................................. 95
8.5 Software Pack IDs .................................................................................................................... 96
9. Products Supported by Avira SMC ..............................................97
9.1 Supported Avira Products ....................................................................................................... 97
9.2 Product-specific Configuration Panels ................................................................................... 97
10. Service ....................................................................................98
10.1 Support ............................................................................................................................. 98
10.2 Online Shop............................................................................................................................ 99
10.3 Contact ............................................................................................................................. 99

About this Manual
Avira GmbH Avira Security Management Center 5
1AboutthisManual
In this Chapter you will find an overview of the structure and contents of this
manual:
•Structure of the Manual – Page 5
•Signs and Symbols – Page 6
1.1 Introduction
In this manual, we have included all the information you need on Avira Security
Management Center.
For further information and assistance, please refer to our website, to our
Technical Support hotline and to our regular Newsletter (see Service – Page 98).
Your Avira Team
1.2 Structure of the Manual
The manual for your Avira software consists of a number of Chapters, providing
the following information:
Chapter Contents
1 About this Manual The structure of the manual, signs and
symbols.
2 Product Information Overview of the software features.
3 Installation Important information on installing SMC
Server and Frontend.
4 Avira SMC Frontend Overview of Avira SMC Frontend.
5 Configuration - Configuration of the Network and Server
connections,
- Configuring the Security Environment,
- Configuring and updating SMC services,
- Installing SMC Agents.
6 Operation Working with Avira SMC:
- Managing software packages,
- Installing and configuring Avira products,
- Managing computer groups,
- Performing commands and planning tasks.
7 Updating Avira Products Methods of updating Avira products in SMC.

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6Avira Security Management Center Avira GmbH
1.3 Signs and Symbols
The following signs and symbols appear in this manual:
For improved legibility and clear marking, the following types of emphasis are also
used in the text:
8 Troubleshooting Workarounds and solutions for Avira SMC.
9 Products Supported by Avira
SMC
Avira products, supported by Avira SMC.
10 Service Avira GmbH Support and Service.
Chapter Contents
Symbol Meaning
3... shown before a condition that must be met prior to
performing an action
... shown before a step you have to perform
... shown before the result that directly follows your action
... shown before a warning if there is a danger of critical data
loss or hardware damage
... shown before a note containing particularly important
information, e.g. on the steps to be followed
... shown before a tip that makes it easier to understand and
use Avira Security Management Center
Emphasis in text Explanation
C:\Avira\ Path and filename
Choose component
Select all
Elements of the software interface such
as menu items, window titles and
buttons in dialog windows
http://www.avira.com URLs

About this Manual
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1.4 Abbreviations
This manual uses the following abbreviations:
Signs and Symbols – Page 4 Cross references within the document
setup.exe /remove Commands and editable text within
files
Emphasis in text Explanation
Abbreviation Meaning
DHCP Dynamic Host Configuration Protocol
(a protocol for dynamic allocation of the host IP address)
GUI Graphical User Interface
IUM Avira Internet Update Manager
MMC Microsoft Management Console
NTLM NT LAN Manager (a Microsoft authentication protocol for
remote access).
SMC Avira Security Management Center
SSL Secure Socket Layer
TCP/IP Transmission Control Protocol/Internet Protocol

About this Manual
8Avira Security Management Center Avira GmbH

Product Information
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2ProductInformation
Avira Security Management Center (Avira SMC) is used for remote installation and
management of Avira products via the network.
Components
and Services
Avira SMC consists of three components:
zSMC Server, which runs on a central network server with three services:
–Server
–EventManager
– Internet Update Manager
– and two integrated databases for storing Avira products and for events
management.
zThe SMC Agent client service, which runs on the network computers and makes
the connection between the main application (SMC Server) and the Avira
products on the computers.
zThe SMC Frontend graphical user interface, which can run on the
administrator's computer and manages the services and components of Avira
SMC.

Product Information
10 Avira Security Management Center Avira GmbH
2.1 Functions
The main application, SMC Server, comprises three services with different tasks
that communicate with each other through an SSL encrypted TCP/IP connection.
The Server service manages information on:
• the computers integrated into the Security Environment of Avira SMC,
• the Avira products installed on the computers and
• the software packs supported by Avira SMC.
The installation of Avira products on the network computers through Avira SMC
accesses an internal database containing the Avira products as stored software
packs. An Avira product on a computer in the Security Environment inherits the
configuration settings of its group, when installed from Avira SMC.
The Event Manager service records the events (for example virus alerts), saves
them to a database and forwards them for display or reports in the SMC Frontend.
The Internet Update Manager service performs updates for the installed Avira
products, for software packs in the Repository and for the Avira SMC components.
The SMC Agent, installed on the Security Environment computers, forwards the
commands, tasks and configurations from the main application SMC Server to
Avira products on the computers. The SMC Agent can send events and
notifications about the Avira products to the SMC Server, to be displayed on the
SMC Frontend.
The SMC Frontend is a snap-in for Microsoft Management Console (MMC) and it
integrates the components, services and functions in a graphical user interface and
displays the entire information.
In addition, the SMC Agents can distribute and run files between individual
computers or groups of computers within the Security Environment (providing
start parameters and commands if necessary), such as special virus definitions,
special virus removers, license files etc. These files have to be signed by Avira.

Product Information
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2.2 Features
Avira SMC can manage and monitor all computers in the Security Environment of
the company's network (Windows and Linux desktops and servers). Consequently,
the computers are integrated into the Security Environment under a customized
tree structure, arranged in hierarchical groups.
The most important features of Avira SMC are:
Configuring a secure network environment:
•Graphical user interface for configuration and operation of Avira SMC (snap-
in for Microsoft Management Console);
•Silent setup of SMC Agents over the network;
•Remote installation, configuration, update and uninstallation of the Avira
security software on all network computers;
•Central storage of Avira products for network installation;
•User management for adding and monitoring users and access rights, on
computers or groups;
•Backup for server files;
•SSL encrypted communication protocol;
• Support for computers with dynamically allocated IP addresses (DHCP).
Operating Avira security products over the network:
• Central management for product-specific actions (scan, update…) through
configurable commands and tasks;
•Sharing files/ licenses and running programs remotely from the SMC Server’s
share directory;
•Pull mechanism, for very large networks in order to decrease network traffic;
• Saving of pending operations and tasks (installation, configuration,
commands) for offline computers and for pull Agents.
Updating Avira software over the network:
•Central, automatic updates of the supported software packs and of Avira SMC
components, using the Internet Update Manager;
•Product status monitoring;
•Central update command for installed Avira products, via Internet Update
Manager or in a schedule;
•Update test mode, before committing the updates to the release repository.
Monitoring the activity of Avira products over the network:
•Alert manager, to send network warnings and email messages in case of a
certain event;
•Configurable reports for Avira network products;
•Central view for all events and reports issued by Avira products via the
network.