AVIRA SECURITY MANAGEMENT CENTER User manual

Avira Security Management Center
www.avira.com
User Manual

Avira GmbH Avira Security Management Center 3
Contents
1. About this Manual .......................................................................5
1.1 Introduction............................................................................................................................... 5
1.2 Structure of the Manual ............................................................................................................ 5
1.3 Signs and Symbols ..................................................................................................................... 6
1.4 Abbreviations ............................................................................................................................. 7
2. Product Information ...................................................................9
2.1 Functions ............................................................................................................................. 10
2.2 Features ............................................................................................................................. 11
2.3 Licensing ............................................................................................................................. 12
2.4 System Requirements .............................................................................................................. 12
3. Installation ...............................................................................13
3.1 Important Information on Installation .................................................................................. 13
3.2 Performing Installation ........................................................................................................... 14
3.2.1.Installing SMC Server....................................................................................................14
3.2.2.Installing SMC Frontend ..............................................................................................16
4. Avira SMC Frontend ..................................................................17
4.1 Starting SMC Frontend and Connecting to SMC Server ....................................................... 17
4.2 Licensing Avira SMC................................................................................................................ 19
4.3 SMC Frontend User Interface ................................................................................................. 21
5. Configuration ...........................................................................25
5.1 Overview ............................................................................................................................. 25
5.2 Configuring Network and SMC Server Connections ............................................................. 26
5.3 Setting the Security Environment .......................................................................................... 27
5.4 Installing SMC Agents in the Security Environment............................................................. 33
5.4.1.Installing SMC Agent through SMC Frontend
(Windows 2000/ XP Professional/ Vista/ UNIX)..........................................................34
5.4.2.Installing SMC Agent Manually (Win XP Home Edition,
optional: Windows 2000/ XP Professional/ Vista) .......................................................35
5.4.3.Silent Agent Setup on Windows ...................................................................................37
5.4.4.Installing SMC Agent Manually (optional for UNIX Systems) ...................................38
5.4.5.Uninstalling SMC Agent ...............................................................................................39
5.5 Configuring Avira SMC............................................................................................................ 40
5.5.1.Changing the Configuration of Services ......................................................................40
5.5.2.Configuration Options of Avira SMC Components.....................................................41
5.6 Updating Avira SMC ................................................................................................................ 48
5.6.1.Updating SMC Server and Frontend ............................................................................48
5.6.2.Displaying and Changing Update Tasks for SMC Server ............................................50
5.6.3.Updating SMC Agents...................................................................................................50
5.7 User Management.................................................................................................................... 50
6. Operation .................................................................................57
6.1 Overview ............................................................................................................................. 57
6.2 Managing the Software Packs ................................................................................................. 58
6.2.1.Adding and Deleting a Software Pack ..........................................................................58
6.2.2.Installing and Uninstalling a Software Pack................................................................60
6.2.3.Changing the Configuration of an Avira Product........................................................62
6.3 Creating Filtered Computer Groups ....................................................................................... 63
6.4 Displaying Information about a Computer or Group ............................................................ 66
6.4.1.Displaying Information about a Node/Computer.......................................................66

Avira GmbH Avira Security Management Center 4
6.4.2.Displaying Information in the Details panel ...............................................................67
6.5 Viewing Events......................................................................................................................... 73
6.6 Performing Commands and Planning Tasks .......................................................................... 75
6.7 Creating and Listing Reports................................................................................................... 79
6.8 Sharing Files/ Licenses/ Programs in the Security Environment ......................................... 83
6.9 Handling Errors ....................................................................................................................... 86
7. Updating Avira Products ...........................................................89
7.1 Using the Internet Update Manager....................................................................................... 90
7.2 Updating Packs in the Software Repository ........................................................................... 92
7.3 Updating Avira Products ......................................................................................................... 93
8. Troubleshooting .......................................................................94
8.1 Prerequisites for communication between
SMC Agents and SMC Server................................................................................................... 94
8.2 Prerequisites for ADS import .................................................................................................. 94
8.3 Backup SMC Server Files ......................................................................................................... 95
8.4 MMC Error when Installing SMC Agent................................................................................. 95
8.5 Software Pack IDs .................................................................................................................... 96
9. Products Supported by Avira SMC ..............................................97
9.1 Supported Avira Products ....................................................................................................... 97
9.2 Product-specific Configuration Panels ................................................................................... 97
10. Service ....................................................................................98
10.1 Support ............................................................................................................................. 98
10.2 Online Shop............................................................................................................................ 99
10.3 Contact ............................................................................................................................. 99

About this Manual
Avira GmbH Avira Security Management Center 5
1AboutthisManual
In this Chapter you will find an overview of the structure and contents of this
manual:
•Structure of the Manual – Page 5
•Signs and Symbols – Page 6
1.1 Introduction
In this manual, we have included all the information you need on Avira Security
Management Center.
For further information and assistance, please refer to our website, to our
Technical Support hotline and to our regular Newsletter (see Service – Page 98).
Your Avira Team
1.2 Structure of the Manual
The manual for your Avira software consists of a number of Chapters, providing
the following information:
Chapter Contents
1 About this Manual The structure of the manual, signs and
symbols.
2 Product Information Overview of the software features.
3 Installation Important information on installing SMC
Server and Frontend.
4 Avira SMC Frontend Overview of Avira SMC Frontend.
5 Configuration - Configuration of the Network and Server
connections,
- Configuring the Security Environment,
- Configuring and updating SMC services,
- Installing SMC Agents.
6 Operation Working with Avira SMC:
- Managing software packages,
- Installing and configuring Avira products,
- Managing computer groups,
- Performing commands and planning tasks.
7 Updating Avira Products Methods of updating Avira products in SMC.

About this Manual
6Avira Security Management Center Avira GmbH
1.3 Signs and Symbols
The following signs and symbols appear in this manual:
For improved legibility and clear marking, the following types of emphasis are also
used in the text:
8 Troubleshooting Workarounds and solutions for Avira SMC.
9 Products Supported by Avira
SMC
Avira products, supported by Avira SMC.
10 Service Avira GmbH Support and Service.
Chapter Contents
Symbol Meaning
3... shown before a condition that must be met prior to
performing an action
... shown before a step you have to perform
... shown before the result that directly follows your action
... shown before a warning if there is a danger of critical data
loss or hardware damage
... shown before a note containing particularly important
information, e.g. on the steps to be followed
... shown before a tip that makes it easier to understand and
use Avira Security Management Center
Emphasis in text Explanation
C:\Avira\ Path and filename
Choose component
Select all
Elements of the software interface such
as menu items, window titles and
buttons in dialog windows
http://www.avira.com URLs

About this Manual
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1.4 Abbreviations
This manual uses the following abbreviations:
Signs and Symbols – Page 4 Cross references within the document
setup.exe /remove Commands and editable text within
files
Emphasis in text Explanation
Abbreviation Meaning
DHCP Dynamic Host Configuration Protocol
(a protocol for dynamic allocation of the host IP address)
GUI Graphical User Interface
IUM Avira Internet Update Manager
MMC Microsoft Management Console
NTLM NT LAN Manager (a Microsoft authentication protocol for
remote access).
SMC Avira Security Management Center
SSL Secure Socket Layer
TCP/IP Transmission Control Protocol/Internet Protocol

About this Manual
8Avira Security Management Center Avira GmbH

Product Information
Avira GmbH Avira Security Management Center 9
2ProductInformation
Avira Security Management Center (Avira SMC) is used for remote installation and
management of Avira products via the network.
Components
and Services
Avira SMC consists of three components:
zSMC Server, which runs on a central network server with three services:
–Server
–EventManager
– Internet Update Manager
– and two integrated databases for storing Avira products and for events
management.
zThe SMC Agent client service, which runs on the network computers and makes
the connection between the main application (SMC Server) and the Avira
products on the computers.
zThe SMC Frontend graphical user interface, which can run on the
administrator's computer and manages the services and components of Avira
SMC.

Product Information
10 Avira Security Management Center Avira GmbH
2.1 Functions
The main application, SMC Server, comprises three services with different tasks
that communicate with each other through an SSL encrypted TCP/IP connection.
The Server service manages information on:
• the computers integrated into the Security Environment of Avira SMC,
• the Avira products installed on the computers and
• the software packs supported by Avira SMC.
The installation of Avira products on the network computers through Avira SMC
accesses an internal database containing the Avira products as stored software
packs. An Avira product on a computer in the Security Environment inherits the
configuration settings of its group, when installed from Avira SMC.
The Event Manager service records the events (for example virus alerts), saves
them to a database and forwards them for display or reports in the SMC Frontend.
The Internet Update Manager service performs updates for the installed Avira
products, for software packs in the Repository and for the Avira SMC components.
The SMC Agent, installed on the Security Environment computers, forwards the
commands, tasks and configurations from the main application SMC Server to
Avira products on the computers. The SMC Agent can send events and
notifications about the Avira products to the SMC Server, to be displayed on the
SMC Frontend.
The SMC Frontend is a snap-in for Microsoft Management Console (MMC) and it
integrates the components, services and functions in a graphical user interface and
displays the entire information.
In addition, the SMC Agents can distribute and run files between individual
computers or groups of computers within the Security Environment (providing
start parameters and commands if necessary), such as special virus definitions,
special virus removers, license files etc. These files have to be signed by Avira.

Product Information
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2.2 Features
Avira SMC can manage and monitor all computers in the Security Environment of
the company's network (Windows and Linux desktops and servers). Consequently,
the computers are integrated into the Security Environment under a customized
tree structure, arranged in hierarchical groups.
The most important features of Avira SMC are:
Configuring a secure network environment:
•Graphical user interface for configuration and operation of Avira SMC (snap-
in for Microsoft Management Console);
•Silent setup of SMC Agents over the network;
•Remote installation, configuration, update and uninstallation of the Avira
security software on all network computers;
•Central storage of Avira products for network installation;
•User management for adding and monitoring users and access rights, on
computers or groups;
•Backup for server files;
•SSL encrypted communication protocol;
• Support for computers with dynamically allocated IP addresses (DHCP).
Operating Avira security products over the network:
• Central management for product-specific actions (scan, update…) through
configurable commands and tasks;
•Sharing files/ licenses and running programs remotely from the SMC Server’s
share directory;
•Pull mechanism, for very large networks in order to decrease network traffic;
• Saving of pending operations and tasks (installation, configuration,
commands) for offline computers and for pull Agents.
Updating Avira software over the network:
•Central, automatic updates of the supported software packs and of Avira SMC
components, using the Internet Update Manager;
•Product status monitoring;
•Central update command for installed Avira products, via Internet Update
Manager or in a schedule;
•Update test mode, before committing the updates to the release repository.
Monitoring the activity of Avira products over the network:
•Alert manager, to send network warnings and email messages in case of a
certain event;
•Configurable reports for Avira network products;
•Central view for all events and reports issued by Avira products via the
network.

Product Information
12 Avira Security Management Center Avira GmbH
2.3 Licensing
The licensing process consists of two steps: acquiring the license and activating it
after you install Avira SMC. Usually you receive an SMC license file by email when
you buy Avira products and purchase Avira SMC.
When installing SMC Agents on network computers, the license is checked: for
example, if you have a license for 500 Clients, you can add up to 500 computers in
the Security Environment.
You will perform the licensing after installing Avira SMC (see Licensing Avira SMC
– Page 19).
Evaluation
Mode
If the product is not licensed, a warning appears every time you start SMC
Frontend, reminding you that Avira SMC runs for 30 days in evaluation mode. You
can add a maximum of 100 computers in the Security Environment in evaluation
mode.
2.4 System Requirements
SMC Server:
• Operating system: Windows 2000 Server (SP4 update rollup 1), Windows
Server 2003 (x32 or x64), Windows Server 2008 (x64)
• RAM: 128MB
• Disk space: 512MB (including all products and update files)
SMC Frontend:
• Operating system: Windows 2000 SP4 update rollup 1 (Workstation or
Server), Windows XP (x32 or x64), Windows Vista (x32 or x64), Windows
Server 2003 (x32 or x64), Windows Server 2008 (x64)
• RAM: 32MB
• Disk space: 16MB
SMC Agent:
• Operating system: Windows 2000 SP4 update rollup 1 (Workstation or
Server), Windows XP (x32 or x64), Windows Vista (x32 or x64), Windows
Server 2003 (x32 or x64), Windows Server 2008 (x64), Linux (glibc22), Solaris
Sparc
• RAM: 32MB
• Disk space: 16MB

Installation
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3 Installation
3.1 Important Information on Installation
Before installation
Usually you will install Avira SMC with the services on a central Windows network
server and the SMC Frontend user interface on a computer in the network on
which you can manage the Avira SMC as administrator. You can also install both
components on the same computer.
The services and program components of Avira SMC require the IP addresses of the
computers and certain open ports for communication. So you must specify this
data during installation in a dialog window.
Moreover, if you intend to allow access to Agent installation files over the network,
you have to activate the option Create SMC Agent Network Share. See 5.4.3 Silent
Agent Setup on Windows.
If you want the Internet Update Manager to mirror SMC update files in all available
language versions (EN and DE), activate the Multilanguage option. Else, it will only
mirror the update files for the language your SMC uses.
If you install the SMC Frontend on a computer outside the network, you must ensure that
the Frontend ports (default: 7000 and 7001) are open in the firewall for communication
with the SMC Server.
HTTP Server Port 80 must be open and not used by other application.

Installation
14 Avira Security Management Center Avira GmbH
Installation Steps
You will perform the following installation steps:
1. SMC Server installation;
2. SMC Frontend installation.
After carrying out these steps, you will configure the SMC, add computers into the
Security Environment, install and manage SMC Agents and Avira products over
the network, as described in the following Chapters.
3.2 Performing Installation
3.2.1 Installing SMC Server
3You need administrator access to the server.
3The ports required by SMC Server must be opened (in the firewall if necessary)
and they must not be used by other applications.
Download the current version of Avira SMC as a .zip archive from the Avira
website (http://www.avira.com) and extract it to a local directory.
Double-click the self-extracting archive:
AntiVir_Security_Management_Center_Server_en.exe.
A dialog window with a security warning appears.
Click Accept, to start the setup.
The installation files are unzipped. The InstallShield Wizard begins.
 Click Next.
The License Agreement window appears.
 Activate the "I accept..." option and click Next.
The install path window appears.
 Change the path for installation, if necessary, and click Next.
You will see the Configuration window for IP address and server ports.
(see 3.1 Important Information on Installation above)
 Set the Network Interface, if necessary, and confirm with Next.
After the wizard checks the network configuration, a window for entering the
user data appears.
 Enter the Administrative account and Account password for operating on this
computer and click Next.

Installation
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In the next window, you have to set the user and password for SMC login.
 If you want to use a different account for SMC login through SMC Frontend,
disable the option Reuse account of SMC-Server service as SMC user account
and enter the SMC-User and SMC-Password,
or else, just leave the option activated and click Next.
Then you can configure the update scheduler.
 Make the settings and click Next.

Installation
16 Avira Security Management Center Avira GmbH
The program is ready to be installed.
 Click Install.
The main application SMC Server, the services and database will be installed.
The dialog window for completing installation appears.
 Click Finish.
SMC Server is installed. The SMC Server, Event Manager and Internet Update
Manager services start on your server.
3.2.2 Installing SMC Frontend
3You need administrator access to the server.
3The ports required by SMC Server and SMC Frontend must be opened (in the
firewall if necessary) and they must not be used by other applications.
Double-click the self-extracting file:
AntiVir_Security_Management_Center_Frontend_en.exe.
A dialog window with a security warning appears.
Click Accept, to start the setup.
The installation files are unzipped. The InstallShield Wizard begins.
 Click Next.
The License Agreement window appears.
Activate the "I accept..." option and click Next.
The install path window appears.
 Change the path for installation, if necessary, and click Next.
The dialog window for completing installation appears.
Click Install.
SMC Frontend is installed.
Click Finish.
In the Windows Start menu, the program group Avira/ Avira Security
Management Center will appear with the Management Center Frontend
entry.

Avira SMC Frontend
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4 Avira SMC Frontend
You can manage the services and components of Avira SMC using the SMC
Frontend (graphical user interface), which has been developed as an MMC snap-in.
The MMC appearance, structure and menu options may vary according to your operating
system. The following specifications are related to MMC 1.2 version 5.0 for MS Windows
2000 Professional operating system.
This section will only describe proprietary elements of SMC Frontend.
For further information on MMC and manual integration of a snap-in, please refer to
the instruction manual or online help provided with your operating system.
A yellow floating hint appears, when you point your mouse to an input field in the SMC
windows.
4.1 Starting SMC Frontend and Connecting to SMC Server
Starting SMC Frontend
In the Windows Start menu, go to Start/All Programs/Avira/Avira Security
Management Center/Avira Security Management Center Frontend.
The MMC with the Avira SMC snap-in appears. In the navigation window you
will see the Console Root and the integrated SMC Frontend (Avira Security
Management Center Frontend).

Avira SMC Frontend
18 Avira Security Management Center Avira GmbH
Connecting to SMC Server
Click on Avira Security Management Center Frontend.
The SMC Frontend initiates connection to the SMC Server. The Login
window appears:
Select Local Computer, if SMC Frontend is installed on the same computer as
the SMC Server,
or select Remote computer and use the Browse button to select the server.
If you use a proxy for network Internet connection or if you have changed the
ports when installing Avira SMC:
Click Settings.

Avira SMC Frontend
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Select Use proxy and specify address and ports. Click OK.
The SMC Frontend makes the connection to SMC Server. The nodes will
appear in the navigation window.
4.2 Licensing Avira SMC
3The main application SMC Server and the SMC Frontend (graphical user
interface) are installed (see Installation – Page 13)
3License file is available (saved locally)
 Start the SMC Frontend and connect to the SMC Server (see Starting SMC
Frontend and Connecting to SMC Server – Page 17).
The MMC with the Avira SMC snap-in will appear and you will see the panel
named Avira Security Management Center in the console root.
Right-click on Avira Security Management Center Frontend and select License.

Avira SMC Frontend
20 Avira Security Management Center Avira GmbH
The license window appears, displaying the Invalid entry marked in red in the
Status field.
Click New License and enter the path to the license file.
Select the license file (for example hbedv.key) and confirm with OK.
The license file is read and the license window appears:
Licensing is complete.

Avira SMC Frontend
Avira GmbH Avira Security Management Center 21
4.3 SMC Frontend User Interface
Using SMC Frontend, you can configure and operate:
- SMC Server and its modules
- SMC Agents in the Security Environment
- Avira software in the Software Repository
- Avira software installed on computers in the Security Environment.
After you login to Avira SMC, you should see the main window.
Avira SMC manages users with various access rights. Consequently, the SMC Frontend
may display limited features.
The SMC Frontend is composed of two sections: the Console tree (left window) and
the Details panel (right window). The entries of the expandable navigation
structure are shown as nodes; for example: the Events node, the computers group
"win_group" etc.
You can change the appearance of the Details panel (contents, columns and their
order) using the View menu. The changes will also apply to the other groups.
Console Tree
The Console root with the Avira Security Management Center Frontend contains
the following nodes in the console tree:
Software
Repository
Central database of SMC Server for storing Avira products.
Security
Environment
Customizable, hierarchical structure, so-called virtual groups with the dedicated
computers. The groups may reflect, for example, the company structure or the
network user groups.
Under the Security Environment node, the following nodes appear: