Baldwin Boxall VIGIL AssureCare User manual

Document ref.: IBVCP issue 1 Page 1 of 22
Product Manual
IBVCP1
VIGIL AssureCare
Product Description
VIGIL AssureCare is a sophisticated emergency call-point system, which has been developed in accordance
with BS5839 part 9 and BS5588. The system is a fully monitored and battery-backed communication network,
and has capabilities to function as a Disabled Refuge System, Emergency Help Point System or a simple Call
Point System.
The system has two main components: the Main Control Panel and the Call Point Remote Units. The Main
Control Panel is available in eight options: 16, 32, 48, 64, 80, 96, 112 or 128 way. The panel is normally wall
mounted within a permanently manned main Control Room. There are two versions of Call Point Remote Units
available (red or in stainless steel), which are wall-mounted in areas of risk, such as stairwells, corridors and
‘gathering’ areas.
In an emergency situation, personnel can press the Call button on a Call Point Remote Unit to call and speak
with a Fire Officer or Building Manager. The Fire Officer or Building Manager uses a press to talk telephone
handset at their dedicated Control Panel(s) to control the half-duplex communication with Call Points on an
‘all-call’ or individual basis to relay instructions or to provide reassurance.
Slave Control Panels can be added to the system for control of local zones of Call Point Remote Units (e.g. in
a stairwell), and repeater units are available to extend the cabling distance between the Remote Units.
Manual Contents
Product Description 1
Manual Contents 1
CE Declaration 2
Safety and Precautions 2
Equipment Specifications 2
For the System Designer:
System Cabling Types & Distances And Installation Recommendations 3
For the Equipment Installer:
Equipment Installation 10
For the System Commissioner:
System Commissioning 13
How to Use the Zone Insert Labels 17
For the System Maintainer:
System Maintenance and Expansion 20
Control Panel Indicators and Controls 21
For the System User:
Operator’s Manual supplied separately

Document ref.: IBVCP issue 1 Page 2 of 22
Safety and Precautions
ELECTRICAL SAFETY
Always replace blown fuses with the correct type and rating. Ensure the power supply cabling is adequately
rated. Ensure the equipment is effectively earthed (grounded). Do not short-circuit battery connections.
ENVIRONMENTAL PRECAUTIONS
Always ensure adequate ventilation is provided for the equipment and do not obstruct ventilation holes. The
temperature and humidity ranges shown in the specifications for this product must not be exceeded. This
equipment must not be installed in an area that is subject to a corrosive atmosphere, excessive moisture or
that may allow water or other liquids to come into contact with the unit or its external connections. In the close
proximity of some radio frequency transmitters, the signal to noise ratio of this product may be reduced. If this
occurs, re-locate the equipment or the signal cables. Dispose of batteries according to local regulations.
ESD PRECAUTIONS
This product contains static-sensitive devices. Observe ESD precautions when working on the equipment with
the cover removed.
CE Declaration
This equipment is designed and manufactured to conform to the following EC standards:
EMC EN 55103-1, Environment E1, EN 55103-2 E5
Safety EN 60065
Failure to install or use the equipment in the manner described in the product literature will invalidate the
conformity.
A ‘Declaration of Conformity’ statement to the above standards and a list of auxiliary equipment used for
compliance verification is available on request.
Specifications
Control Unit - BVCP 16, 32, 48, 64, 80, 96, 112, 128
Remote signalling of fault Volts-free contact, closing/opening set on installation
Indicators In-use, call, fault, power, charger and speech volume
Power supply 230V AC
Power consumption (VA) 10VA + 1VA per remote connected
Dimensions (W x H x D) 410mm x 455mm x 200mm (16 – 64 Way)
410mm x 777mm x 200mm (80 – 128 Way)
Bezel dimensions: 461mm x 506mm x 25mm
Bezel cut out dimensions: 420mm x 465mm
Weight, including batteries 26kg (64 way unit), 37kg (128 way unit)
Temperature Range (storage and operating) –10 to +30°C
Humidity Range 95% Non Condensing
Call Point Remote Units – BVRCRCALR (red), BVRCRCALS (stainless steel)
Indicators System healthy (OK)
Control Call button
Power supply 12 – 40V Dc
Current consumption 30mA @ 35V typical
Dimensions (W x H x D) 133mm x 134mm x 64mm
Bezel dimensions: 154mm x 154mm. 10mm radius
Bezel cut out dimensions: 136mm x 136mm. 10mm
radius
Weight 4kg
Temperature Range (storage and operating) –10 to + 40°C
Humidity Range 95% Non Condensing

Document ref.: IBVCP issue 1 Page 3 of 22
For the System Designer
System Cabling Types & Distances And Installation Recommendations
This section assists the system designer to define the system layout, interconnections between
equipment, and the type and conductor size of the cabling.
VIGIL AssureCare utilises a 4-wire plus screen ring circuit to allow continued operation in the event of a cable
break. There are typically 20-25 Call Point Remote Units on each circuit (section) of the ring. The maximum
length of cable between adjacent Call Point Remote Units, and between the Control Panel and the first and
last Call Point Remote Units, must be as follows:
•MICC (lightweight) 4-core. Distance between units not to exceed 100m.
•MICC (heavyweight) 4-core. Distance between units not to exceed 150m.
•FP200 1.5mm 4-core. Distance between units not to exceed 200m.
•FP Plus 1.5mm 4-core. Distance between units not to exceed 200m.
Where a greater cable length is required a repeater unit can be installed to extend the cabling a further 200m.
For systems with larger numbers of Call Point Remote Units, multiple circuits (ring sections) are used. The
terminations of each circuit are made at the Main Control Panel to form a single electrical ring circuit.
Please contact our Technical Sales team on [phone] for free advice and assistance with your
cabling design and choice of cable. Cables are sized according to the number of telephones and the distance
between them.
VIGIL
AssureCare
Main Control Unit
200m MAX
(depending on
cable type)
Repeater
(if requred)
H
A
C
G
F
B
E
D
200m MAX
(depending on cable
type)
200m MAX
(depending on
cable type)
First
BVCR
CAL
Last
BVCR
CAL
BVCR
CAL
BVCR
CAL
BVCR
CAL
BVCR
CAL
BVCR
CAL
BVCR
CAL
BVCR
CAL
BVCR
CAL
BVCR
CAL
BVCR
CAL
BVCR
CAL
BVCR
CAL
BVCR
CAL
BVCR
CAL
BVCR
CAL
BVCR
CAL
BVCR
CAL
Slave Control Panels can also be inserted into the ring. Call Point Remote Units connected to the Slave
Control Panel will then also form part of the electrical ring. Note: While a slave can replicate a master, it only
has buttons for the Call Point Remote Units it controls. A master has a button for every Call Point Remote Unit
on the system.
Slave Control
Unit
BVFH BVFH
BVFHBVFHBVFH

Document ref.: IBVCP issue 1 Page 4 of 22
Cabling Design and Installation Recommendations (cont.)
Configuration Example 1: 16 Call Point Remote Units
This diagram shows an example configuration of 16 Call Point Remote Units (typically 20-25) connected to a
Control Panel using one ring circuit.
The terminal blocks labelled ‘TB1’ are located in the top of the Control Panel enclosure, and the terminations
for Call Point Remote Units 1 and 16 are also shown in detail.
CAN H CAN L +V 0V CAN H CAN L +V 0V
A
TB1
BVCRCAL
REMOTE
UNIT 1
BVCRCAL
REMOTE
UNIT 16
HL+V 0V
HL+V 0V
GND GND
B
CAN H CAN L +V 0V CAN H CAN L +V 0V
A
GND GND
B
ABABAB
ABAB
BVCRCAL
REMOTE
UNIT 2
BVCRCAL
REMOTE
UNIT 3
BVCRCAL
REMOTE
UNIT 4
BVCRCAL
REMOTE
UNIT 14
BVCRCAL
REMOTE
UNIT 15

Document ref.: IBVCP issue 1 Page 5 of 22
Cabling Design and Installation Recommendations (cont.)
Configuration Example 2:
TB1
FIRST
BVCP
BVCP
BVCP
BVCP
BVCP
BVCP BVCP
BVCP
BVCP BVCP
BVCP
BVCP
BVCP
LAST
BVCP

Document ref.: IBVCP issue 1 Page 6 of 22
Cabling Design and Installation Recommendations (cont.)
Configuration Example 3:
Typical Connection Diagram Up To 48 Units
TB1
FIRST
BVCP
BVCP
BVCP
BVCP
BVCP BVCP
BVCP
BVCP BVCP
BVCP
BVCP
BVCP
LAST
BVCP BVCP
BVCP
BVCP
BVCP
BVCPBVCP
BVCP
BVCP
BVCP

Document ref.: IBVCP issue 1 Page 7 of 22
Cabling Design and Installation Recommendations (cont.)
Configuration Example 4:
Typical Connection Diagram Up To 64 Units
TB1
FIRST
BVCP
BVCP
BVCP
BVCP
BVCP BVCP
BVCP
BVCP BVCP
BVCP
BVCP
BVCP
LAST
BVCP BVCP
BVCP
BVCP
BVCP
BVCP
BVCP
BVCP
BVCP
BVCP
BVCP
BVCP BVCP
BVCP
BVCP
BVCP

Document ref.: IBVCP issue 1 Page 8 of 22
Cabling Design and Installation Recommendations (cont.)
Configuration Example 5:
ABC FEDGH
HGDEFCBA
ABC FEDGH
BA
1
2
4
3
5 6 7 8 9 1011121314151617
19
18
20
21
22
23
24
25
2627
28
29
30
31
32
38
37
36
35
34
33
39 40 41
42
43
44
45
49
48
47
46
50
54
55
73
74
75
51
52
53
76 77 78 79
80 81 82 83
8485868789 88
UPPER TERMINATION PANEL
LOWER TERMINATION PANEL
1300m MAX
2200m MAX
1000m MAX
2000m MAX (9 Call Points)
200m APART
200m 200m
200m MAX
200m 200m
2400m MAX
UP TO
SLAVE 1 INTERFACE BOARD (64-way)
SLAVE 2 INTERFACE BOARD (16-way)
MASTER CONTROL PANEL (96-way)
800m MAX (25 TELEPHONES)
These distances have been
calculated for 1.5sqmm conductors.
Please contact our Technical Sales
team on [phone] for free
advice and assistance with your
cabling design and choice of cable.
This diagram shows the
configuration of a comple
x
system. The configuration
uses a Master Control Panel,
two Slave Control panels
(16Way and 64Way), and
serves 89 Call Point Remote
Units on a ring consisting o
f
10 wiring circuits.
The Call Point Remote Units
are allocated Control Panel
button numbers according to
their position on the ring,
starting from the A terminals
of the upper termination
panel at the Master Control
Panel (see Button
Allocation, next page).

Document ref.: IBVCP issue 1 Page 9 of 22
Cabling Design and Installation Recommendations (cont.)
Recommended Cable Type
The ring circuit must be cabled in a 4-core with screen fire rated cable. FP200, or equivalent, is recommended.
MICC can be used, but identification of the individual conductors for correct phasing of conductor pairs (which is
essential to prevent damage to the equipment) can be difficult with this type of cable.
The conductor cross-sectional area must be chosen depending on the length of cable runs and the number of
Call Point Remote Units on each circuit.
Please contact our Technical Sales team on [phone] for free advice and assistance with your
cabling design and choice of cable.
Button Allocation
The first Call Point Remote Unit on the loop counting from the ‘A’ connection of the upper termination panel at
the Master Control Panel is button number 1; the next on the loop is number 2, etc. Each button panel can
serve up to sixteen Call Point Remote Units that are sequentially connected on a circuit.
As a simple example, please refer to Configuration Example 1 (page 4). The sixteen Call Point Remote Units in
this system are related to the Control Panel buttons as follows: -
Call Point
Remote
Unit
Button Call Point
Remote
Unit
Button
1199
2 2 10 10
3 3 11 11
4 4 12 12
5 5 13 13
6 6 14 14
7 7 15 15
8 8 16 16
For a more complex example, please refer to Configuration Example 5 (on the previous page). The 89 Call
Point Remote Units might be related to the Master Control Panel buttons as follows: -
Button Panel 1 Button Panel 2 Button Panel 3 Button Panel 4
Call Point
Remote
Unit
Button Call Point
Remote
Unit
Button Call Point
Remote
Unit
Button Call Point
Remote
Unit
Button
1 1 17 1 33 1 49 1
2 2 18 2 34 2 50 2
3 3 19 3 35 3 51 3
4 4 20 4 36 4 52 4
5 5 21 5 37 5 53 5
6 6 22 6 38 6 54 6
7 7 23 7 39 7 55 7
8 8 24 8 40 8 56 8
9 9 25 9 41 9 57 9
10 10 26 10 42 10 58 10
11 11 27 11 43 11 59 11
12 12 28 12 44 12 60 12
13 13 29 13 45 13 61 13
14 14 30 14 46 14 62 14
15 15 31 15 47 15 63 15
16 16 32 16 48 16 64 16
Etc.
This sequence of allocations between buttons and Call Point Remote Units can be modified (for example, where
the positions of buttons on the panel are to more closely mimic the real physical positions of the Call Point
Remote Units). This requires re-configuring of the Control Panel button boards (as described in part 3 of
‘Commission The System’).
Please contact our Technical Sales team on [phone] for free advice and assistance.

Document ref.: IBVCP issue 1 Page 10 of 22
For the Equipment Installer
This section assists the system installer to install the equipment, and terminate and test the cabling. It
is assumed that all the cable runs have already been installed according to the system designer’s
specification.
To install this product you will need;
- Tools for fixing the control panel on, or flush with, a vertical surface
- A small flat-bladed screwdriver
- A large Philips screwdriver for removing/replacing internal screws
- A pair of wire cutters/strippers appropriate for the type of cable used
- Ferules and ferruling tool for dressing the ends of cables (if stranded conductors are used)
- Digital Multimeter for voltage and continuity tests
Installing Control Panels
47.0 0.0 363.0 13.5 396.5
0.0
52.5
385.0
1. Open the glazed door and remove the M6 screw(s) from the right-hand side of the Control Panel.
2. To allow access to the two top locating holes in the rear of the unit, remove the two M6 locating
screws from the upper Termination Panel and drop it down.
3. Fit the AssureCare Control Unit to the wall using suitable fixings.
Note: The weight of a 64 Way unit with batteries fitted is 26Kg, and a 128 Way unit weighs 37kg.
4. Ensure all connectors are terminated correctly at the Termination Panel according to the system
designer’s specifications, and then relocate the upper Termination Panel using the M6 screws. It is
very important that each conductor is correctly identified before being terminated. Incorrect
connections can damage this equipment.
Diagram Showing Hole Centres For Mounting 64 Way Control Unit
(
128 Wa
y
Control Unit shown on next
p
a
g
e
)

Document ref.: IBVCP issue 1 Page 11 of 22
47.0 0.0 363.0
0.0
52.5
552.0
Dia
g
ram Showin
g
Hole Centres For Mountin
g
128 Zone Control Unit
4-wire
Ring IN
4-wire
Ring OUT
View of cable terminations to
Control Unit Termination
Panel.
Note: In this example, the ring
consists of one circuit of Call
Point Remote Units.
Note: All data cables must be routed only
through the left-hand cut-outs of the cabinet.

Document ref.: IBVCP issue 1 Page 12 of 22
Check the cabling
Before connecting the Control Panel or Remote Unit electronics to the cabling, check all cabling for correct
phasing absence of shorts, etc.
It is most important that power is not applied across the data pair or reversed, as this will cause
damage to the equipment.
Installing Call Point Remote Units
Rear view of Remote Unit showing the blue
cable termination block
1. If not already fitted, mount the
supplied back box at each
Remote Unit location. Generally
at a height of 1.3m to 1.4m from
the floor, but at 900mm to 1.2m
in refuges.
2. At the rear of the Remote Unit
remove the screw to release the
bracket retaining the blue
termination block.
3. Terminate all cables at the
termination block according to
the system designer’s
specifications and the diagram
on the Remote Unit rear panel.
It is very important that each
conductor is correctly identified
before being terminated.
Incorrect connections can
damage this equipment.
4. Refit the retaining bracket over
the blue termination block and
replace the screw.
5. Connect the green and yellow
safety earth lead to the earth
terminal in the back box.
6. Fit the Remote Unit to the back
box using four screws provided.
Blue cable termination block
(under removable bracket)

Document ref.: IBVCP issue 1 Page 13 of 22
For the System Commissioner
Commission the System
1) Pre-configure the Control Unit(s)
Select the appropriate signaling for the fault relay using JP2, which is located at the top right corner of the
power supply board (bottom board). The fault relay can be set for contact closure on fault (NO), or contact
opening on fault (NC).
JP2
This section assists the system commissioner to check the installation, configure the system, and
confirm it is functioning correctly.
Commissioning must be carried out on a new system or if a Remote has been added or replaced.
To commission this product you will need;
- A small flat-bladed screwdriver
- A large Philips screwdriver for removing/replacing internal screws
- Digital Multimeter for voltage and continuity tests
Check the cabling
Before connecting the Control Panel or Remote Unit electronics to the cabling, check all cabling for correct
phasing, absence of shorts, and absence of open circuits.
It is most important that power is not applied across the data pair or reversed, as this will cause
damage to the equipment.

Document ref.: IBVCP issue 1 Page 14 of 22
Commission the System (cont.)
2) Install the Call Point Remote Unit electronics sub-assemblies
3) Configure and Test the System
Single Master Control Panel System (less than 65-way)
Commissioning must be carried out on a new system or if a remote has been added or replaced.
1. We recommend testing each ring circuit of Call Point Remote Units individually, so initially leave all
cables disconnected at the Control Panel.
2. At the Control Panel connect the first ring circuit, but only connect one end of the ring to connection ‘A’
ensuring that the unconnected cables are not shorting. (If the B or other connections are made the
panel will automatically route data and power to avoid any cable faults, making it much harder to find
them).
3. If the ring circuit has greater than sixteen Call Point Remote Units connected to it, then it will also be
necessary to connect together the ‘B’ and ‘C’ terminals. This will allow the connection of up to thirty-
two Call Point Remote Units. See following table.
Terminals B Terminals C
CAN H Connect to - CAN H
CAN L Connect to - CAN L
4. Connect mains power to the Control Panel, but do not connect the batteries.
5. At the Control Panel, push the ‘Speak’ button (on the handset or panel) at the same time press and
release the ‘Reset’ button (located between the processor restart and Call Point Remote Unit fault
indicators). Continue to push ‘Speak’ until the yellow indicator by button 1 starts to flash, then
release it.
RESET SPEAK
1. At the rear of the Remote Unit remove the screw
to release the bracket retaining the blue
termination block.
2. Terminate all cables at the termination block
according to the system designer’s specifications
and the diagram on the Remote Unit rear panel.
It is very important that each conductor is
correctly identified before being terminated.
Incorrect connections can damage this
equipment.
3. Refit the retaining bracket over the blue
termination block and replace the screw.
4. Connect the green and yellow safety earth lead to
the earth terminal in the back box.
5. Fit the Remote Unit to the back box using four
sc
r
e
w
s
p
r
o
vi
ded
.
Blue cable termination block
(under removable bracket)

Document ref.: IBVCP issue 1 Page 15 of 22
Commission the System (cont.)
6. Then press and release the Fault Accept button to silence the fault buzzer.
7. This sequence will cause the master panel to send a special code around the ring. The green
indicators should light as power and data reach each Call Point Remote Unit.
8. If the total number of illuminated indicator’s is the same as the number of Call Point Remote Units on
the ring then there are no wiring faults (except possibly between the last Call Point Remote Unit and
the master panel). If fewer indicators light than the number of Call Point Remote Units on the ring,
repeat the process.
9. If the point at which the green indicators stop is the same, go to the last ‘green’ Call Point Remote Unit
or walk the ring from the ‘A’ connection looking at each Call Point Remote Unit System ok indicator –
see table below.
10. Tip: If the indicators light erratically initiate the commissioning code again (Speak and Reset buttons)
except press and hold the Reset button for ten seconds before releasing it. Continue to push
‘Speak’ until the yellow indicator by button 1 starts to flash, then release it.
11. Walking around the ring from the ‘A’ connection:
System ok Indicator is on constantly Code has been received.
System ok Indicator is flashing Refer to the ‘Description of Call Point Remote Unit
Controls and Indicators’ section
System ok Indicator is not lit There is no power.
12. When the total number of illuminated indicators is the same as the number of Call Point Remote Units
on the ring. Remove the mains power and connect the other end of the ring circuit to the ‘B’ connector
(or to the ‘D’ connector if B and C have been linked out), then reconnect the mains power.
13. At the Control Panel, push the ‘Speak’ button (on the handset or panel) at the same time press and
release the ‘Reset’ button (located between the processor restart and Call Point Remote Unit fault
indicators). Continue to push ‘Speak’ until the yellow indicator by button 1 starts to flash,then
release it. Press and release the Fault Accept button to silence the fault buzzer.
14. During commissioning a special code is sent round the ring, this code assigns a number to each Call
Point Remote Unit in turn. The first Call Point Remote Unit on the ring after the ‘A’ connection is
number 1, the next number 2 etc.
15. As each Call Point Remote Unit acknowledges this code, the green indicator for the unit at the Control
Panel will illuminate. So as the message travels around the ring the green indicator lights will show the
progression. If there is a problem, the point at which the lights stop will indicate where the fault lies
(see System ok table, above).
16. Once the code has made its way round the ring the flashing indicator by button 1 will go out. When
this happens take the handset off the hook and then replace it. This will cause the green indicators to
go out once the initialisation process is complete.
17. For a single ring system, remove the mains power, connect the batteries and then reconnect the
mains power. Go to each Call Point Remote Unit in turn, check that its indicator is pulsing before
making a call to the control panel to confirm correct operation and the Call Point Remote Unit’s
number.
18. For a multiple ring system, remove the mains power and disconnect the first ring circuit from the ‘A’
and ‘B’ terminals, connect one end of the next ring to the ‘A’ terminals. Carry out both sections of the
Commissioning again, with cables at ‘A’ terminals only, and then at ‘A’ and ‘B’.
19. When all the individual cable rings have been checked, remove the mains power and connect the ring
circuits in their final configuration (refer to page 3 – Cabling Design).
20. Initiate the commissioning code again (Speak and Reset buttons) and check that all the Call Point
Remote Units register on the Control Panel.
21. Remove the mains power, connect the batteries and then reconnect the mains power. Go to each
Call Point Remote Unit in turn, check that it’s indicator is pulsing before making a call to the control
panel to confirm correct operation and the Call Point Remote Unit’s number.

Document ref.: IBVCP issue 1 Page 16 of 22
Commission the System (cont.)
Master and Slave(s) Control Panel System
Commissioning must be carried out on a new system or if a remote has been added or replaced.
1) If the Slave Control Panel(s) has Call Point Remote Unit ring circuits wired directly to it, then these
circuits should be individually tested as described in the previous section.
2) With all ring circuits individually and collectively tested at their associated Master and Slave(s) connect
the ring circuits in their final configuration (refer to page 3 – Cabling Design and Installation
Recommendations).
3) Check/set the configuration of the system (page 17 - Configure the Control Panel Button Boards).
4) Connect the batteries to the Master and Slave panels, then connect the mains supply at the Slave
Control Panel(s). Then press and release the Reset button on the Slave Panel(s), the panel(s) should
show no faults.
5) Connect the mains power at the master panel, and initiate the commissioning code again (Speak and
Reset buttons). This time once all the green indicators are lit the flashing indicator by button one should
go out. Lift the handset, then replace it, this will cause the green indicators to go out once the
initialisation process is complete. The system will then behave as though it had been reset. (See
System Reset).
6) If the green indicators stop at the location of a slave panel, check the wiring at that panel and reset it,
then return to the master and initiate the commissioning code again.
7) Go to each Call Point Remote Unit in turn, check that its indicator is pulsing before making a call to the
control panel to confirm correct operation and the Call Point Remote Unit’s number.
Master Control Panel System (65 to 128 way)
Systems with greater than 64 Call Point Remote Units will be fitted with two termination cards, these are
described as the ‘upper’ and ‘lower’ termination cards (page 3 – Cabling Design and Installation
Recommendations)
The first (number one) Call Point Remote Unit is connected to the ‘A’ terminals of the ‘upper’ termination card.
System Reset
During Commissioning or following total loss of power the system will need to be reset. The Reset button is
between the processor restart and Call Point Remote Unit fault indicators.
RESET SPEAK
When it is pressed power is removed from all the Call Point Remote Units, however if there are other panels
on the system they will continue to provide power to the Call Point Remote Units.
When it is released power is restored to the Call Point Remote Units and the panel will indicate that it is busy
by flashing the central yellow indicators. After about 10 seconds a system configuration will take place
following which the system will be ready for use.
NB Following a Call the system will need to be cleared down. With the handset on the hook press
“ALL” & “SPEAK NOW”
System Configuration
This takes place following a power up or system reset. It is an automatic process that sets how the panel(s)
and Call Point Remote Units communicate with each other. The process takes about two seconds and while it
is being done the panel indicates that it is busy by flashing the central yellow indicators. The system is also
configured following the detection or removal of certain types of fault.

Document ref.: IBVCP issue 1 Page 17 of 22
Commission the System (cont.)
4) Configure the Control Panel Button Boards (if not already factory-configured)
The master panel has one button for each Call Point Remote Unit on the system. Slave panel(s) only need
buttons for the Call Point Remote Units that they operate. The panels can be fitted with up to 8 ‘button boards’.
Each of these boards has 16 buttons and serves 16 Call Point Remote Units, making a maximum of 128 per
Control Panel. Each of the ‘button boards’ needs to be set up for the range of Call Point Remote Units that it
will operate. This is done by a combination of jumpers on the board and by programming. The jumpers set the
range to the nearest 16 then an offset and range are programmed. The jumpers (JP1, JP2 & JP3) set the base
address as below.
Base Address JP1 JP2 JP3
1 2-3 2-3 2-3
17 1-2 2-3 2-3
33 2-3 1-2 2-3
49 1-2 1-2 2-3
65 2-3 2-3 1-2
81 1-2 2-3 1-2
97 2-3 1-2 1-2
113 1-2 1-2 1-2
Each panel must define one of the ‘button boards’ as a master. This is normally the board with the lowest
base address. The master is defined at the same time as the offset and range as follows.
To enter the panel set-up mode, press and hold the All button then press and release reset (located between
the ‘Processor Restart’ and ‘Call Point Remote Unit Fault’ indicators on the front panel). When the indicators
on the button boards start to flash release the All button. If the beeper sounds press and release the Fault
Accept button.
A green indicator on the button board shows the offset and a yellow indicator the range. The master button
board flashes its indicators twice as fast as the others. The offset is 0 to15 and the range 1 to 16. To change
the settings – the first button push sets the offset, the next sets the range and the next toggles between
master and normal. The sequence then repeats. Once all of the boards have been set as required reset the
panel by pressing and releasing the reset switch.
Example A: 1 x Master Panel
This must have a button for each remote Call Point Remote Unit. Set the top ‘button board’ to base address 1,
the next one down base address 16, etc. Set the offset of each board to 0 (green indicator flashing by top left
button), the range to 16 (yellow indicator flashing by bottom right button) and the top board as master (flashing
faster than the others).
Example B: 2 x Slave Panel with two ‘button boards’ operating remote Call Point Remote Units 8 to 18 and 41
to 54
Set the top board to base address 1 and the lower board to base address 33. Set the offset of the top board to
7 (green indicator by the right most button of the first row flashing) and the range of the top board to 11 (yellow
indicator flashing by the third button from the left on the second row) and set the top board to be master
(flashing faster than the other board). Set the offset of the lower board to 8 (left most second row), the range to
14 (three from the right on the second row) and not master (flashing slowly)
How to Use the Zone Insert Labels
A template is provided on the next page for labelling the Control Panel buttons. The template gives a choice of
pre-printed numbers or blank spaces for installation-specific labelling.
The Zone Insert Template is also available to download as a Word®file from www.baldwinboxall.co.uk
The template should be cut into strips for insertion behind the Control Panel button overlay, as shown in the
picture at the end of this section.

Document ref.: IBVCP issue 1 Page 18 of 22

Document ref.: IBVCP issue 1 Page 19 of 22
How to Use the Zone Insert Labels (cont.)
Slide the strips cut from the Zone Insert template under the membrane at the positions shown in the picture.
They can be inserted from either side.
Note: Zone Insert Template is also available to download as a Word®file from www.baldwinboxall.co.uk

Document ref.: IBVCP issue 1 Page 20 of 22
For the System Maintainer
This section assists the system maintainer to perform preventive maintenance, identify faults, and
expand the system.
Preventive Maintenance
At least once a week, perform a functional test at each Call Point Remote Unit and confirm it can make calls
with the Master and Slave Control Panels.
At least once a month, check the ‘Battery High’, ‘Battery Low’, and ‘Charger’ indicators on the Master and
Slave Control Panels. If any of these indicators are illuminated, replace the batteries. If the indicators are still
illuminated, contact your supplier for advice and service. Note: A fault will sound the beeper, unless silenced.
Call Point Remote Unit Fault Identification
If the yellow indicator by a Call Point Remote Unit button is flashing (except for busy indication, see System
Reset, above) then there is a fault with that unit or the cabling to it. If the fault is cabling it is normal for two
adjacent Call Point Remote Units to indicate a fault, as they are each connected to one end of the same cable.
You can identify the type of fault as follows
1) Ensure that the Master and Slave Panel’s handsets are on-hook.
2) Press and hold the Speak button. If the fault indicator goes out then the Call Point Remote Unit
has a data fault. This is almost certain to be a cable fault.
3) Press and hold the All button. If the fault indicator goes out then the Call Point Remote Unit has a
Power fault. This is also likely to be a cable problem.
4) Press and hold both the Speak and All buttons. If the fault indicator goes out then the Call Point
Remote Unit has a fault.
5) If the fault indicator has not gone out in any of the above it may be a combination of faults. See if
the flashing changes when you press the buttons. If it does, then the described fault is one of
those at the Call Point Remote Unit.
Description of Call Point Remote Unit Controls and Indicators
Volume: Set as required (normally about half way)
Call Point Remote Unit indicator: The ‘System OK’ indicator on each of the Call Point Remote Units shows
the status of the unit.
During normal operation two ‘monitoring messages’ are sent around the loop. One originating from connection
‘A’ causes the Call Point Remote Unit to turn their indicators on, ¼ second later the second message is sent
originating from connection ‘B’, this message causes the units to turn their indicators off. This means that on a
system with no cable faults the indicator on each of the Call Point Remote Units will flash once every 1.5
seconds. However if the cable is damaged, units up to the break (starting from connection ‘A’) will have their
indicators on and those after the break will have their indicators off, since they will either only receive on or off
messages.
If a Call Point Remote Unit has not received any data since power was applied it will flash its indicator fast
(about once a second with equal on and off times)
If a Call Point Remote Unit has received data since power was applied but has not received any data for 5
seconds or longer (this should never happen in a working system) then it will flash its indicator slowly (about
once every 14 seconds with equal on and off times)
During commissioning the indicator shows the progression of the initialisation process as described in the
commissioning section.
Expanding the System
The AssureCare system can be expanded to increase the number of Call Point Remote Units, add Slave
Control Panels for larger or more complex systems, and add repeaters where distances between Call Points
are greater than 200m.
Please contact our Technical Sales team on [phone] for free advice and assistance.